Shipping & returns

Shipping Policies

Items are usually shipped within 24-48 hours of recieved payment or, in the case of 'made to order' items, as soon as they are completed.

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller or a new item will be shipped at sellers discretion. If an item is damaged during shipping, contact Sweethillwood.com to discuss a return or other remedy.

Refund/Return Policy

Thanks for shopping at Sweethillwood.com If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) right away. You will receive the credit in an amount of time based on your card issuer's policies.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. Contact Us If you have any questions on how to return your item to us, contact us.