Locowin Casino - Igrač se bori da završi verifikaciju računa.

Hello

Unbelievably, I made €2500 out of €10 at this casino. Nothing has happened since I submitted the KYC via email.

No feedback via email or chat.

Do they only want to delay it for weeks or not pay it out at all?

Can you help me?

Regards Jonas F*****

Moin

Hab bei diesem casino unglaublicherweise aus 10€ dann 2500€ erzielt. Seit dem Ich die KYC über Email eingereicht habe tut sich nix mehr.

Keine Rückmeldungen per Mail oder im Chat.

Wollen die das nur Wochen rauszögern oder erst gar nicht auszahlen?

Könnt ihr mir helfen?

MfG Jonas F******

Dear Jonas23111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I fully understand your frustration, Jonas23111. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Jonas23111,

Have there been any developments since our last conversation?

Everything arrived, it was just extremely delayed.

So the complaint closes. 🙂

And thanks for the help

Kam alles an, war nur extrem verzögert.

Also schließt die Beschwerde. 🙂

Und vielen Dank für die Hilfe

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jonas23111, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru