Nakon registracije naloga, dao sam svoju adresu kao Abu Dabi. Međutim, kada sam dostavio dokumente na verifikaciju, koji su uključivali detaljne informacije o adresi za Abu Dabi, bio sam zaprepašćen kada sam primio e-poštu od tima za podršku u kojoj se dovodi u pitanje tačnost moje adrese i poštanskog broja. Ovo je bilo zbunjujuće, pošto je poštanski broj 0000 za Abu Dabi široko poznat na različitim platformama i veb lokacijama, uključujući Google.
Umesto da priznaju mogući previd ili nepotpune informacije, odmah su doveli u pitanje integritet mojih podataka. Međutim, ako je bila neophodna puna adresa, ovaj zahtev je trebalo da bude razjašnjen tokom procesa registracije. Pored toga, njihovo insistiranje na punoj adresi izgledalo je nepotrebno, posebno s obzirom na to da nisu imali nameru da me posećuju ili pošalju nekoga u moj dom. Činilo se da je to bila namerna taktika da se izbegne obrada isplate.
Uprkos pružanju obimne dokumentacije za potvrdu mog identiteta i adrese, uključujući izvode iz banke, fotografije kreditnih kartica, pasoše, IBAN sertifikate i račune za komunalne usluge, nastavili su da sumnjaju u tačnost mojih informacija. Ovaj problem je nastao uprkos tome što su podaci mog profila identični onima koji su uspešno verifikovani na JustCasinu.
U zaključku, moje iskustvo sa BitStarz-om ostavilo me je frustriranog i zbunjenog. Čini se da stvaraju nepotrebne prepreke uprkos validnosti datih informacija. Možda bi ovo pitanje trebalo skrenuti pažnju višem rukovodstvu kako bi se pozabavila zabrinutošću u vezi sa očuvanjem sredstava platforme na račun korisničkog iskustva i poverenja.
sada se iznos povećava sa 3000$ na 16000$
Upon registering my account, I provided my address as Abu Dhabi. However, when I submitted documents for verification, which included detailed address information for Abu Dhabi, I was startled to receive an email from the support team questioning the accuracy of my address and ZIP code. This was puzzling, as the ZIP code 0000 for Abu Dhabi is widely recognized across various platforms and websites, including Google.
Rather than acknowledging a possible oversight or incomplete information, they immediately questioned the integrity of my provided details. However, if a full address was necessary, this requirement should have been made clear during the registration process. Additionally, their insistence on a full address seemed unnecessary, especially considering they had no intentions of visiting me or sending someone to my home. It appeared to be a deliberate tactic to avoid processing a payout.
Despite providing extensive documentation to validate my identity and address, including bank statements, credit card photos, passports, IBAN certificates, and utility bills, they continued to doubt the accuracy of my information. This issue arose despite my profile details being identical to those successfully verified on JustCasino.
In conclusion, my experience with BitStarz has left me frustrated and bewildered. It seems they are creating unnecessary obstacles despite the validity of the information provided. Perhaps this issue should be brought to the attention of higher management to address concerns about safeguarding platform funds at the expense of user experience and trust.
now the amount increase from 3000$ to 16000$
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