Poštovani dukanovicmarko02,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Možete li da nam kažete da li je vaš nalog u potpunosti verifikovan?
Da li sam dobro razumeo da transakcija predstavlja vaš dobitak u kazinu?
Da li ste dobili neko opravdanje od kazina u vezi sa njihovim postupcima?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear dukanovicmarko02,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified?
Do I understand correctly the transaction represents your winnings in the casino?
Have you received any justification from the casino regarding their actions?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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