Refund policy

Returns

National Museums Liverpool wants you to be happy with your purchase. If you are not totally satisfied with your order, please return it to us. Goods must be returned in the same condition you received them within 45 days of receiving the order. We will issue a refund or replacement at your request.

Returning your item

Return your item, in the same condition you received it with:

• your order reference number (as shown on your order confirmation email)
• Your name and address
• If it's for a refund or a replacement

Please note that some items may only be returned if they are faulty, these items are individually marked.

Send to:

NML Trading Limited (Online Shop)

Midland Railway Building
1 Peter Street
Liverpool
L1 6BL

Damaged goods / Defective goods/incorrect deliveries

Items that are defective, damaged in transit, incorrectly supplied or delivery shortages must be reported within 7 days of delivery, stating the nature of the shortage / damage/defect and your order number. Upheld claims in respect of shortage, damage or defect will be rectified either by National Museums Liverpool Trading making up shortages or replacing goods free of charge or by refunding the cost of the goods in question to you.

Your statutory are rights not affected.

If you have any queries or questions please contact us.