Refund policy

Care and attention goes into the creation of all our products at Java Republic, and we want you to enjoy our products too. However, if for any reason our products arrive to you in an unacceptable state, or you are dissatisfied with our products, or you change your mind about the products you have purchased, we are happy to offer you the following options;

• Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU.
• We are happy to replace any items that are damaged or soiled during shipping.
• If you require a replacement product due to it being damaged or soiled, you must contact us within 30 days, starting from the day the order was received. You can contact us by emailing shop@javarepublic.com or phoning 00353 1 880 9300
• If a Barista Machine or item from our Home Brewing Equipment range is damaged, we are happy to exchange it. Once we have received the item and noted that it is damaged, the posting cost will be refunded within 30 days from the date Java Republic receives it. Please ensure you use a reputable delivery service that can prove they delivered the items back to us.
• If your product is damaged, we may request that you send us a photo of the damaged product.
• If you change your mind about a product, we are happy to provide a refund upon return of the product to us. You must inform us within 14 days of receiving your product that you have changed your mind, and the product must be returned to us within 14 days. You must cover any costs incurred when returning the product to us. Once we receive the product, a refund will be given within 30 days. 
• Items that have been used are not eligible for a refund due to change of mind.

If you are in doubt about our returns policy, please do not hesitate to contact us on shop@javarepublic.com or phone 00353 1 880 9300 and we will be happy to help.