I studied their TOC's and verification document requirements before submitting my personal documents to guarantee that they fall within and follow their requirements perfectly.
I later received an email stating my documents have been approved and my account is now verified on May 30th. I proceed in making a deposit, got lucky and won! I submitted my withdrawal request for $1842.83. They have a mandatory 48 hour processing period before your withdrawal is processed. On June 3rd, nearing the end of that 48 hour time frame, I receive an email stating my documents are no longer accepted, my account is no longer verified and they requested alternative documents.
I responded by informing them that I had already been verified and provided a screenshot of their previous email confirming my verification. I received no response.
I emailed their support team explaining my situation and received a response confirming my verification and estimating that I would receive my winnings end of day June 4th (today). I also went to the chat and asked who I could speak to about the status of my withdrawal and was told there was no one available and my account is no longer verified and I will not be receiving my winnings until I provide alternative documents.
This is a clear attempt to delay payment, if not a tactic to prevent making payment all together. I was meticulous in taking the proper measures to ensure my account was verified before making a deposit to avoid running into issues like delay in payment. I'm considering emailing the Pitboss but have reached out to the complaint forum first in hopes of some assistance.
USERNAME: *****
Proučio sam njihove TOC-ove i zahteve dokumenata za verifikaciju pre nego što sam podneo svoje lične dokumente kako bih garantovao da su u skladu sa njihovim zahtevima i da ih savršeno prate.
Kasnije sam dobio e-poštu u kojoj se navodi da su moji dokumenti odobreni i da je moj nalog sada verifikovan 30. maja. Nastavljam sa uplatom depozita, posrećilo mi se i pobedio! Podneo sam svoj zahtev za povlačenje za 1842,83 dolara. Imaju obavezan period obrade od 48 sati pre nego što se obradi vaše povlačenje. 3. juna, pri kraju tog vremenskog okvira od 48 sati, dobijam e-poštu u kojoj se navodi da moji dokumenti više nisu prihvaćeni, moj nalog više nije verifikovan i da su zatražili alternativne dokumente.
Odgovorio sam tako što sam ih obavestio da sam već verifikovan i dao snimak ekrana njihove prethodne e-pošte koja potvrđuje moju verifikaciju. Nisam dobio nikakav odgovor.
Poslao sam e-poštu njihovom timu za podršku objašnjavajući svoju situaciju i dobio odgovor koji potvrđuje moju verifikaciju i procenjuje da ću dobiti svoje dobitke na kraju dana 4. juna (danas). Takođe sam otišao u ćaskanje i pitao sa kim mogu da razgovaram o statusu mog povlačenja i rečeno mi je da niko nije dostupan i da moj nalog više nije verifikovan i neću primiti svoje dobitke dok ne dostavim alternativne dokumente.
Ovo je jasan pokušaj odlaganja plaćanja, ako ne i taktika da se spreči plaćanje svih zajedno. Bio sam pedantan u preduzimanju odgovarajućih mera kako bih se uverio da je moj nalog verifikovan pre nego što uplatim depozit kako bih izbegao probleme kao što je kašnjenje u plaćanju. Razmišljam da pošaljem e-poštu Pitbosu, ali sam se prvo obratio forumu za žalbe u nadi da ću dobiti pomoć.
KORISNIČKO IME: *****