Betador Casino closed my account after withdrawal request and didnt pay.
I made my first deposit here on March 9,2024. I deposited 100 eur and took sports bonus. Afetr bonus wagering I had 135 left. I asked skrill withdrawal. After two days I was trying to log in to check if my withdrawal still pending and couldnt log in. system said:account is closed please contact support. support egent told me that will forward my request to the relavant department and they will contact me via email. But never replied. Next my efforts to contact them was ignored. I wrote comment on Trustpilot and they reacted. But they wrote that they couldnt identify a user. They askedto provide my details on trustpilot and I did but again 16 days no reply. Today I contacted their live chat again. Support agent told me that she cant find account with my username and email. But I have email from Betador there they say that my aacount is verified, I have skrill transaction screenshot. They cant say that my account is not existing. So LCB if you can please help me.
Betador Casino je zatvorio moj nalog nakon zahteva za povlačenje i nije platio.
Napravio sam svoj prvi depozit ovde 9. marta 2024. Uplatio sam 100 eur i uzeo sportski bonus. Posle klađenja bonusa ostalo mi je 135. Tražio sam povlačenje skrila. Posle dva dana pokušavao sam da se prijavim da proverim da li je moje povlačenje još uvek na čekanju i nisam mogao da se prijavim. Sistem je rekao: nalog je zatvoren, kontaktirajte podršku. Egent podrške mi je rekao da će proslediti moj zahtev relevantnom odeljenju i oni će me kontaktirati putem e-pošte. Ali nikad nije odgovorio. Zatim su moji napori da ih kontaktiram ignorisani. Napisao sam komentar na Trustpilotu i oni su reagovali. Ali su napisali da ne mogu da identifikuju korisnika. Tražili su da dam moje podatke o trustpilotu i ja sam to uradio, ali opet 16 dana bez odgovora. Danas sam ponovo kontaktirao njihov ćaskanje uživo. Agent za podršku mi je rekao da ne može da pronađe nalog sa mojim korisničkim imenom i e-poštom. Ali imam mejl od Betadora tamo mi kažu da je moj račun verifikovan, imam skrill skrinšot transakcije. Ne mogu reći da moj nalog ne postoji. Dakle, LCB, ako možete, molim vas, pomozite mi.