MelissaN wrote:
Hi bothae,
Upon reviewing their T&C, we found the list of restricted countries, in small letters though. The UK is not allowed to play at the casino so it is your own responsibility to read terms carefully. @Kyle0030 - copied their terms in a post above. Unfortunately, there's nothing further we can do for you about this since it is stated in the casino t&c. We advised the casino to implement a country blocker so that players from restricted countries can't register. Regarding multiple accounts, we requested the evidence but since you breached their terms we can't do anything to help you.
If you are not satisfied with the outcome, you can always file a complaint to Curacao, their regulatory body. We're going to close this case.
No this is not acceptable. Firstly, 22Bet.com have said multiple accounts is the reason they are trying to confiscate my money, not because I'm in the UK, but let's deal with me being in the UK firstly:
I accessed their site in England with no VPN or anything required, England was on the country of residence list on their registration page which I selected, GBP was on their account currency list which I selected, I put in all of my correct address details for my English address where I live, name and everything I put in the registration was correct, my registration was accepted with no problem and they knew from the second I registered with them that I'm a UK customer, I deposited with EcoPayz which 22Bet.com have available in GBP currency which is a currency that only UK customers use, the deposits went through with no problem, I bet with them for about 6 weeks, and in that time they accepted my registration, they accepted deposits from me, they accepted over 750 bets from me, they settled all of my bets and added my winnings to my account, I had to contact them on a few occasions by live chat and e-mail to sort out a couple of minor issues which they sorted out fine and didn't say anything about not accepting customers in England, when they requested all documents from me they knew I am in England as I put all of those details in when I registered but they still asked me for all documents, and through every single one of these steps they knew at every step from the second I registered that I am an English resident, and they said nothing about not accepting UK customers.
If they don't accept UK customers, then they need to have geo-blocked their website, which even now is still fully accessible from the UK, not have had every country in the UK, England, Scotland, Wales and Northern Ireland on their country of residence list and which are still there right now, not have had GBP as a currency option and have GBP currency available for EcoPayz transactions which is all still available now, with only UK customers that would use GBP currency and they need to have said from the second that I registered that they didn't accept UK customers, but they did absolutely not one bit of that.
If they didn't want to accept UK customers, then they should have geo-blocked the UK from accessing their website at all, not had England, Scotland, Wales and Northern Ireland on the country of residence list on their registration page, not had GBP on the currency list on their registration page, not had GBP available for EcoPayz and pointed out as soon as I registered that they don't accept UK customers, but they did absolutely none of that, in fact rather than putting the sufficient things in place to stop UK customers from betting with them if that's what they wanted to do, they actually actively went out of their way to attract UK customers even further by allowing UK to access their site, having GBP as a currency option and having EcoPayz transactions available in GBP currency, features which would only attract UK customers and nobody else whatsoever. 22Bet.com took absolutely no measures to stop me as a UK customer from betting with them if that's what they wanted to do and actually went out of their way to actively attract UK customers and allowed me to register, deposit, bet over 750 times and contact them on various occasions all across a 6 week period without saying anything.
If they want to put in the measures I've detailed going forward to stop UK customers betting with them if that's what they want to do, then that's fine, but those measures aren't in place now and weren't in place when I was betting with 22Bet.com and they even actively went out of their way to attract UK customers by allowing UK access to their site, GBP as a currency option and EcoPayz transactions in GBP currency, so I won this money fair and square.
MelissaN je napisala: zdravo oboje,
Nakon pregleda njihovih uslova i uslova, pronašli smo listu zabranjenih zemalja, ali malim slovima. Ujedinjenom Kraljevstvu nije dozvoljeno da igra u kazinu, tako da je vaša odgovornost da pažljivo pročitate uslove. @Kile0030 - kopirao je njihove uslove u postu iznad. Nažalost, ne možemo ništa više da uradimo za vas u vezi sa ovim jer je navedeno u uslovima kazina. Savetovali smo kazino da implementira blokator zemlje tako da igrači iz ograničenih zemalja ne mogu da se registruju. Što se tiče više naloga, tražili smo dokaze, ali pošto ste prekršili njihove uslove, ne možemo ništa da učinimo da vam pomognemo.
Ako niste zadovoljni ishodom, uvek možete da podnesete žalbu Curacaou, njihovom regulatornom telu. Zatvorićemo ovaj slučaj.
Ne, ovo nije prihvatljivo. Prvo, 22Bet.com je rekao da je više naloga razlog zašto pokušavaju da konfiskuju moj novac, ne zato što sam u UK, ali hajde da se prvo pozabavimo time što sam u UK:
Pristupio sam njihovom sajtu u Engleskoj bez VPN-a ili bilo čega drugog, Engleska je bila na listi zemlje prebivališta na njihovoj stranici za registraciju koju sam odabrao, GBP je bila na listi valuta njihovog naloga koju sam izabrao, uneo sam sve svoje tačne podatke o adresi za moja engleska adresa na kojoj živim, ime i sve što sam uneo u registraciju je bilo tačno, moja registracija je prihvaćena bez problema i oni su od trenutka kada sam se registrovao kod njih znali da sam kupac iz UK, uplatio sam na EcoPaiz koji 22Bet. com su dostupni u GBP valuti koja je valuta koju koriste samo korisnici iz UK, depoziti su prošli bez problema, kladio sam se sa njima oko 6 nedelja, i za to vreme su prihvatili moju registraciju, prihvatili su depozite od mene, prihvatili su preko 750 opklada od mene, izmirili su sve moje opklade i dodali moj dobitak na moj račun, morao sam da ih kontaktiram u nekoliko navrata putem ćaskanja uživo i e-pošte kako bih rešio par manjih problema koje su dobro rešili i nije rekao ništa o neprihvatanju kupaca u Engleskoj, kada su tražili sve dokumente od mene znali su da sam u Engleskoj jer sam sve te detalje uneo kada sam se registrovao, ali su i dalje tražili od mene sve dokumente, i kroz svaki od ovih koraka znali su na svakom koraku od trenutka kada sam se registrovao da sam stanovnik Engleske, a nisu rekli ništa o neprihvatanju klijenata iz UK.
Ako ne prihvate klijente iz UK, onda moraju da geoblokiraju svoju veb stranicu, koja je čak i sada u potpunosti dostupna iz Velike Britanije, a ne imaju sve zemlje u UK, Engleskoj, Škotskoj, Velsu i Severnoj Irskoj. spisak zemlje prebivališta i koji su još uvek tu, nisu imali GBP kao opciju valute i imaju GBP valutu dostupnu za EcoPaiz transakcije, što je sve još uvek dostupno sada, sa samo klijentima iz UK koji bi koristili GBP valutu i moraju da kažu od drugog trenutka kada sam registrovao da ne prihvataju kupce iz UK, ali apsolutno nisu uradili ništa od toga.
Ako nisu hteli da prihvate klijente iz UK, trebalo je da geografski blokiraju UK da uopšte pristupa njihovoj veb stranici, da nemaju Englesku, Škotsku, Vels i Severnu Irsku na listi zemalja prebivališta na njihovoj stranici za registraciju, da nemaju GBP na listi valuta na njihovoj stranici za registraciju, nije imao GBP dostupan za EcoPaiz i istakao je čim sam se registrovao da ne prihvataju kupce iz UK, ali nisu uradili apsolutno ništa od toga, u stvari umesto da su stavili dovoljno stvari u mesto da spreče klijente iz UK da se klade sa njima ako je to ono što su želeli da urade, oni su se zapravo aktivno trudili da privuku klijente iz UK još više dozvoljavajući UK da pristupe njihovoj veb lokaciji, imaju GBP kao opciju valute i imaju EcoPaiz transakcije dostupne u GBP valuti, karakteristike koje bi privukle samo kupce iz UK i nikog drugog. 22Bet.com nije preduzeo apsolutno nikakve mere da me spreči kao klijenta iz Ujedinjenog Kraljevstva da se kladim sa njima ako je to ono što su želeli da urade i zapravo su se potrudili da aktivno privuku klijente iz UK i dozvolili mi da se registrujem, deponujem, kladim preko 750 puta i kontaktirajte ih u raznim prilikama tokom perioda od 6 nedelja, a da ništa ne kažete.
Ako žele da uvedu mere koje sam detaljno opisao kako bi sprečili klijente u Velikoj Britaniji da se klade sa njima ako je to ono što žele da urade, onda je to u redu, ali te mere sada nisu na snazi i nisu bile na snazi kada sam se kladio sa 22Bet.com i čak su se aktivno trudili da privuku klijente iz UK tako što su dozvolili UK pristup njihovom sajtu, GBP kao valutnu opciju i EcoPaiz transakcije u GBP valuti, tako da sam osvojio ovaj novac pošteno i pošteno.