Hello, this is Peter.
Jason left the company a while back earlier this year, so I'll get the signature line changed soon.
"drunab", I apologize for the late reply as I am currently out of the office for a few days. I have done a couple of things for you over the last two days related to this issue so I would like you to know where it stands.
At the most basic level, please note that a third party processor issues the Checks on our behalf. Over any Holiday time, processors have very little and sometimes no staff on hand to provide assistance when it is needed. Unfortunately, their Holiday time is out of our control.
I sent your message about your returned Check to our Accounting department. They then go through the processor to confirm what happened. The processor then gets back to our Accounting department and from there a solution is sorted, usually in the form of a re-issued Check. We have no problems replacing a returned Check - the Check was issued from a live bank account when it was sent out. I do not know what happened in the meantime and that is where the communication between Accounting and the Processor comes in.
Right now, our Accounting department is waiting for a reply from the processor so that they can resolve this issue for you. We do apologize for the inconvenience and will resolve the issue as soon as we hear back from the processor. This will likely take several more days based on their Holidays.
Thanks,
Peter
Zdravo, ovo je Peter.
Džejson je napustio kompaniju ranije ove godine, tako da ću uskoro promeniti liniju potpisa.
"drunab", izvinjavam se zbog kasnog odgovora jer sam trenutno van kancelarije nekoliko dana. Uradio sam nekoliko stvari za vas u poslednja dva dana u vezi sa ovim pitanjem, tako da bih želeo da znate gde to stoji.
Na najosnovnijem nivou, imajte na umu da treća strana procesor izdaje čekove u naše ime. Tokom bilo koje praznične dane, prerađivači imaju vrlo malo, a ponekad i nimalo osoblja koje bi pružilo pomoć kada je to potrebno. Nažalost, vreme njihovog praznika je van naše kontrole.
Poslao sam vašu poruku o vašem vraćenom čeku našem odeljenju računovodstva. Zatim prolaze kroz procesor da potvrde šta se dogodilo. Procesor se zatim vraća u našu računovodstvenu službu i odatle se sortira rešenje, obično u obliku ponovo izdatog čeka. Nemamo problema da zamenimo vraćeni ček – ček je izdat sa živog bankovnog računa kada je poslat. Ne znam šta se u međuvremenu dogodilo i tu dolazi do komunikacije između Računovodstva i Obrađivača.
Trenutno, naše računovodstvo čeka odgovor od procesora kako bi oni mogli da reše ovaj problem umesto vas. Izvinjavamo se zbog neprijatnosti i rešićemo problem čim dobijemo odgovor od procesora. Ovo će verovatno potrajati još nekoliko dana na osnovu njihovih praznika.
Hvala,
Petar