Hi lcb'ers,
On this occasion our tester explored Red Dog Casino, a member of the Top One Partners affiliate group. Let's see how this casino performed during this test - here are the highlights:
- Tester of the day: Bubbles12
- Registration date: March 17, 2022
- Deposit made on March 17, 2022, USD 300/ 0.00796450 BTC
- Documents for verification submitted on March 21, March 30, and April 6, 2022; approved on April 13, 2022
- Withdrawal requested on April 18, 2022, $150 / 0.0039 BTC
- Withdrawal received on April 21, 2022, $144.79 / 0.0035194 BTC
In this video report, we bring you our tester’s first-hand experience with Red Dog casino. The brand ended up on the LCB warning list due to slow payments, low cashout limits, and slow response from customer support.
To check how things stand with Red Dog casino, our tester created the account, deposited in Bitcoin, and played some games. After multi-day ID verification procedure, she requested a withdrawal of USD 150, via the same payment method.
What went wrong during the KYC procedure? Stay tuned for the full Red Dog casino video report and find out!
Registration
On March 17, 2022, our tester joined Red Dog Casino. After filling in a simple form and verifying her e-mail address, she officially became a member and was now able to deposit.
Deposit
Having finished the registration process, the tester headed to the cashier to fund the account. She deposited $300/ 0.00796450 BTC. After a couple of minutes, the amount of $299.99 was visible on her casino balance.
To fund the account, players can use a variety of methods, such as cards, e-wallets, and cryptocurrencies. The minimum amount to deposit is $30 if a player opts for any of the cards, while for Bitcoin, Litecoin, Ethereum, and Flexepin is a bit lower, and set at $20. For Tether, the minimum amount is $40, while those opting for Neosurf can deposit as low as $10. Processing time is either instant or up to 15 minutes.
Gameplay
As soon as the money became visible on her casino account, the tester went on to play some games. Her first choice was Halloween Treasures, followed by Lucha Libre 2, and Trigger Happy, which brought her a win of $36.36 during the free spins feature.
Following this, she played Paddy’s Lucky Forest, Witch’s Brew, Panda Magic, and Asgard Deluxe. Later on, she checked out Twister Wilds, Princess Warrior, and Bubble Bubble 3, where she scored $34.12 during bonus spins. She also tried 5 Wishes and Cash Bandits 3.
A day later, on March 18, 2022, she started her gaming session with Epic Holiday Party and then explored Plentiful Treasure and Enchanted Garden II. The next games she played were Texan Tycoon and Coyote Cash.
Having finished Coyote Cash, she relaunched Texan Tycoon but quickly switched to T-Rex II, where she collected $38.72 during the free spins feature.
Finally, she played Triple Twister, returned to T-Rex, and explored T-Rex II once again.
KYC and Customer Support
Our tester wanted to request withdrawal immediately after finishing her gaming session, but she couldn’t do so, as her account needed to be verified.
She accessed the “Account Validation” page and completed the fields. According to the instructions, a customer is supposed to fill in the form online, download it as a PDF, sign it, and then send it to the relevant department via e-mail.
However, the page displayed instructions for Credit Card Validation and Banking Validation. As no directions were provided for Bitcoin, her method of choice, she turned to live chat.
The live chat agent who responded noted that a verification phone call is required before proceeding, so the tester provided her number in the chat.
After this, she sent a personal ID front and back, a selfie with a personal ID, and a utility bill via the provided e-mail address. A response arrived on March 21, 2022, asking her to send banking validation for the Bitcoin wallet.
The tester responded the next day, on March 22, 2022, noting that the chat agent she communicated with confirmed that the docs she submitted via e-mail were the only ones required.
A day later, on March 23, 2022, the casino replied, noting that the Banking Validation form is mandatory, even for Bitcoin withdrawals.
On March 30, the tester sent the filled and signed validation form. As the online form wasn’t working properly, she printed it and manually filled it in.
The response came in the following day, March 31, 2022, requiring her to send the form with information typed out, not written by hand.
A day later, on April 1, 2022, the tester responded that she submitted the manually completed form as the online wasn’t responsive.
Three days later, on April 4, 2022, another e-mail from the casino arrived, pointing out that handwritten documents are not considered official documents, with the signature being the only exception.
On April 6, 2022, the tester sent the document once more. She filled it in as requested and signed it using DocuSign, the e-signature service recommended by customer support.
A day later, on April 7, 2022, another email from the casino arrived, letting the tester know that her account validation was almost complete. As noted, she needed to confirm the Bitcoin address. She did so on the same day.
Withdrawal
On April 11, 2022, the tester tried to make a withdrawal request but wasn’t able to do so, as her account was still unverified. She sent an e-mail to the support department to check what was going on. Two days later, on April 13, 2022, a response arrived, letting the tester know that her account was fully validated.
She made a request on April 18, 2022, wanting to withdraw $150/ 0.0039 BTC. Three days later, on April 21, 2022, she received $144.79 / BTC 0.0035194.
On the very same day, she received an email from the casino, letting her know that her request to withdraw USD 250 was approved. However, a couple of minutes later, one more e-mail arrived, clarifying that the previous e-mail was wrongfully addressed.
Regarding the available cashout methods, the selection includes credit cards, bank wire, and Bitcoin. Processing time varies from one to five business days. The minimum amount to withdraw for all methods is $150, while the max is limited to $2,500. No fees are imposed.
Before the first payout is confirmed, a player should place at least one deposit. The initial deposit value should be wagered at least once. A player can have only one pending cashout at a time.
Conclusion
Red Dog Casino’s verification procedure is confusing, complex and lengthy, which is opposite of how an average Bitcoin transaction should look like.
Although the support team did assist our tester with the entire procedure, still it would be more efficient and less troublesome to have the procedure simplified.
Worth adding is that in autumn 2020, one of our testers investigated El Royale casino, a sister brand to Red Dog casino, experiencing multiple issues with withdrawal.Feel free to see our video report for more details.
We hope this video report brought you some valuable insights into Red Dog Casino and its services. Always read the Terms and Conditions, and gamble responsibly!
Full report: https://lcb.org/news/red-dog-casino-test-report-withdrawal-of-usd-150-from-an-online-casino-on-warning-list
Zdravo lcb'ers,
Ovom prilikom naš tester je istražio Red Dog Casino, član pridružene grupe Top One Partners. Hajde da vidimo kako se ovaj kazino pokazao tokom ovog testa - evo najvažnijih stvari:
- Tester dana: Bubbles12
- Datum registracije: 17.03.2022
- Depozit napravljen 17. marta 2022, 300 USD/ 0,00796450 BTC
- Dokumenti na verifikaciju dostavljeni 21. marta, 30. marta i 6. aprila 2022. godine; odobreno 13.04.2022
- Povlačenje je zatraženo 18. aprila 2022, 150 dolara / 0,0039 BTC
- Povlačenje primljeno 21. aprila 2022, 144,79 dolara / 0,0035194 BTC
U ovom video izveštaju, donosimo vam iskustvo našeg testera iz prve ruke sa Red Dog kazinom. Brend je završio na LCB listi upozorenja zbog sporih plaćanja, niskih ograničenja gotovine i sporog odgovora korisničke podrške.
Da bi proverio kako stvari stoje sa kazinom Red Dog, naš tester je napravio nalog, deponovao u Bitcoin i odigrao neke igre. Nakon višednevne procedure verifikacije lične karte, istim načinom plaćanja zatražila je podizanje 150 USD.
Šta je pošlo po zlu tokom KIC procedure? Pratite potpuni video izveštaj o Red Dog kazinu i saznajte!
Registracija
Dana 17. marta 2022. naš tester se pridružio Red Dog kazinu. Nakon što je popunila jednostavan formular i potvrdila svoju e-mail adresu, zvanično je postala član i sada je mogla da izvrši depozit.
Depozit
Nakon što je završio proces registracije, tester je otišao do blagajne da finansira račun. Deponovala je 300 dolara/ 0,00796450 BTC. Posle nekoliko minuta, iznos od 299,99 dolara je bio vidljiv na njenom računu u kazinu.
Za finansiranje naloga, igrači mogu da koriste različite metode, kao što su kartice, e-novčanici i kriptovalute. Minimalni iznos za depozit je 30 USD ako se igrač odluči za bilo koju od kartica, dok je za Bitcoin, Litecoin, Ethereum i Flekepin nešto niži i postavljen na 20 USD. Za Tether, minimalni iznos je 40 dolara, dok oni koji se odluče za Neosurf mogu uplatiti samo 10 dolara. Vreme obrade je trenutno ili do 15 minuta.
Igranje
Čim je novac postao vidljiv na njenom kazino računu, tester je nastavio da igra neke igre. Njen prvi izbor bilo je blago Noć veštica, a zatim Lucha Libre 2 i Trigger Happi, što joj je donelo pobedu od 36,36 dolara tokom funkcije besplatnih okretaja.
Nakon toga, igrala je Paddi's Lucki Forest, Vitch's Brev, Panda Magic i Asgard Deluke. Kasnije je pogledala Tvister Vilds, Princess Varrior i Bubble Bubble 3, gde je osvojila 34,12 dolara tokom bonus okretanja. Takođe je isprobala 5 želja i Cash Bandits 3.
Dan kasnije, 18. marta 2022, započela je svoju sesiju igranja sa Epic Holidai Parti-om, a zatim istražila Plentiful Treasure i Enchanted Garden II. Sledeće igre koje je igrala bile su Tekan Ticoon i Coiote Cash.
Nakon što je završila Coiote Cash, ponovo je pokrenula Tekan Ticoon, ali je brzo prešla na T-Rek II, gde je prikupila 38,72 dolara tokom funkcije besplatnih okretaja.
Konačno, igrala je Triple Tvister, vratila se u T-Rek i ponovo istražila T-Rek II.
KIC i korisnička podrška
Naš tester je želeo da zatraži povlačenje odmah po završetku sesije igre, ali to nije mogao da uradi, jer je njen nalog trebalo da bude verifikovan.
Ona je pristupila stranici „Validacija naloga“ i popunila polja. Prema uputstvu, korisnik treba da popuni formular onlajn, preuzme ga u PDF formatu, potpiše, a zatim ga putem e-maila pošalje nadležnom odeljenju.
Međutim, stranica je prikazala uputstva za validaciju kreditne kartice i bankovnu validaciju. Pošto nije bilo uputstava za Bitcoin, njen metod izbora, okrenula se ćaskanju uživo.
Agent za ćaskanje uživo koji je odgovorio napomenuo je da je potreban telefonski poziv za verifikaciju pre nego što nastavite, pa je tester dao svoj broj u ćaskanju.
Nakon toga je preko dostavljene e-mail adrese poslala lični dokument napred i pozadi, selfi sa ličnom kartom i račun za komunalne usluge. Odgovor je stigao 21. marta 2022. u kojem se od nje traži da pošalje bankovnu validaciju za Bitcoin novčanik.
Tester je odgovorio sledećeg dana, 22. marta 2022, navodeći da je agent za ćaskanje sa kojim je komunicirala potvrdio da su dokumenti koje je poslala putem e-pošte jedini potrebni.
Dan kasnije, 23. marta 2022, kazino je odgovorio, uz napomenu da je obrazac za bankovnu validaciju obavezan, čak i za povlačenje bitkoina.
Tester je 30. marta poslao popunjen i potpisan obrazac za validaciju. Pošto onlajn obrazac nije funkcionisao kako treba, ona ga je odštampala i ručno popunila.
Odgovor je stigao sledećeg dana, 31. marta 2022., zahtevajući od nje da pošalje obrazac sa otkucanim informacijama, a ne napisanim rukom.
Dan kasnije, 1. aprila 2022, tester je odgovorio da je predala ručno popunjen obrazac jer onlajn nije odgovarao.
Tri dana kasnije, 4. aprila 2022. godine, stigao je još jedan mejl iz kazina u kome se ističe da se rukom pisani dokumenti ne smatraju zvaničnim dokumentima, s tim da je potpis jedini izuzetak.
6. aprila 2022. tester je još jednom poslao dokument. Popunila ga je na zahtev i potpisala koristeći DocuSign, uslugu e-potpisa koju je preporučila korisnička podrška.
Dan kasnije, 7. aprila 2022, stigla je još jedna e-poruka iz kazina, koja je testeru obavestila da je njena validacija naloga skoro završena. Kao što je navedeno, morala je da potvrdi Bitcoin adresu. Učinila je to istog dana.
Povlačenje
Tester je 11. aprila 2022. pokušao da podnese zahtev za povlačenje sredstava, ali nije uspeo da to uradi jer njen nalog još uvek nije verifikovan. Poslala je e-mail službi za podršku da proveri šta se dešava. Dva dana kasnije, 13. aprila 2022. godine, stigao je odgovor koji je testeru obavestio da je njen nalog u potpunosti potvrđen.
Ona je podnela zahtev 18. aprila 2022, želeći da podigne 150 dolara/0,0039 BTC. Tri dana kasnije, 21. aprila 2022, primila je 144,79 dolara / BTC 0,0035194.
Istog dana je od kazina primila e-poštu u kojoj joj je saopšteno da je njen zahtev za povlačenje 250 USD odobren. Međutim, nekoliko minuta kasnije stigao je još jedan e-mail koji je pojašnjavao da je prethodni mejl pogrešno adresiran.
Što se tiče dostupnih metoda isplate, izbor uključuje kreditne kartice, bankovnu žicu i Bitcoin. Vreme obrade varira od jednog do pet radnih dana. Minimalni iznos za povlačenje za sve metode je 150 USD, dok je maksimalni iznos ograničen na 2.500 USD. Ne nameću se nikakve naknade.
Pre nego što se potvrdi prva isplata, igrač treba da položi najmanje jedan depozit. Početnu vrednost depozita treba uložiti najmanje jednom. Igrač može istovremeno imati samo jedan isplatu na čekanju.
Zaključak
Procedura verifikacije Red Dog Casino-a je zbunjujuća, složena i dugotrajna, što je suprotno od toga kako bi prosečna Bitcoin transakcija trebalo da izgleda.
Iako je tim za podršku pomogao našem testeru u celoj proceduri, ipak bi bilo efikasnije i manje problematično da se procedura pojednostavi.
Vredi dodati da je u jesen 2020. jedan od naših testera istražio kazino El Roiale, sestrinski brend kazina Red Dog, koji je imao više problema sa povlačenjem. Slobodno pogledajte naš video izveštaj za više detalja.
Nadamo se da vam je ovaj video izveštaj doneo neke vredne uvide u Red Dog Casino i njegove usluge. Uvek čitajte Uslove i odredbe i kockajte se odgovorno!
Kompletan izveštaj: https: //lcb.org/nevs/red-dog-casino-test-report-vithdraval-of-usd-150-from-an-online-casino-on-varning-list