WO2018023620A1 - Method for collecting data relating to usage of customer requirement storing technology, and storage device - Google Patents
Method for collecting data relating to usage of customer requirement storing technology, and storage device Download PDFInfo
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- WO2018023620A1 WO2018023620A1 PCT/CN2016/093371 CN2016093371W WO2018023620A1 WO 2018023620 A1 WO2018023620 A1 WO 2018023620A1 CN 2016093371 W CN2016093371 W CN 2016093371W WO 2018023620 A1 WO2018023620 A1 WO 2018023620A1
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- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- the present invention belongs to the field of the Internet, and in particular, to a data acquisition method and a recording apparatus using a customer demand recording technique.
- the number of invention patents applied by OPPO in 2014 was 938, while the number of invention patents of Tencent in the same period was 1,447.
- the inventions of the two companies about 80% of the total number of invention patents related to user experience and direct user operations.
- similar patent applications, including other companies based on user experience are also of a large order of magnitude, such as Huawei.
- the patent application process and the post-authorization maintenance process will generate human and financial costs: such as replying to review opinions, paying license fees, etc., for core technologies (such as CDMA underlying technology) or market identification.
- core technologies such as CDMA underlying technology
- market identification For relatively high-tech technologies (such as sliding unlocking), the related costs are negligible, and the investment in these technologies is worthwhile, but such technologies are a minority after all, and more technologies have been verified by the market. The user's pain points or itch points cannot be touched, and the patent investment in these technologies is likely to cause cost waste.
- Embodiments of the present invention provide a data collection method for using a customer request recording technology, and the purpose is to By recording all the requirements put forward by the customer, we can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
- a method of data acquisition using a customer demand recording technique comprising the following steps:
- the customer demand in the folder corresponding to the specific customer's ID card is displayed. And send technical usage data to the data acquisition terminal preset by the manufacturer.
- the embodiment of the invention further provides a recording device, comprising:
- Archive unit recording unit, display unit, technical data acquisition unit, wherein:
- a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel
- a recording unit the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
- a display unit whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;
- the technical data collection unit has an input end connected to the output end of the display unit, and is configured to send technical use data to a data collection end preset by the manufacturer.
- the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
- FIG. 1 is a schematic flow chart of a method for collecting data using a customer request recording technology according to an embodiment of the present invention
- FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention.
- figure 1 It is a schematic flowchart of a usage data collection method of a customer requirement recording technology provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
- step S101 when a specific user opens a room for the first time, a folder matching the specific customer ID is established.
- a folder matching the specific customer ID is established, such as creating a folder according to the customer's ID number, or establishing information according to the customer's name and birthplace.
- the folder is designed to make it easy to find the corresponding customer information in the first time when looking for records.
- step S102 in the folder matching the specific customer ID, the customer demand input by the hotel side is recorded.
- the hotel records the customer's occupancy requirements, special preferences, etc., such as living in a high-rise, to live in a high-end suite, etc., and depositing the corresponding previously established file. In the folder.
- step S103 when the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed. And send technical usage data to the data acquisition terminal preset by the manufacturer.
- the ID card can read and display the previous in-store records in the corresponding folder and the customer's occupancy requirements, special preferences, etc., the hotel can make the room recommendation to the customer at the first time. Or provide check-in details and give users a better experience.
- the technology uses data for the user to use the data of the technology, that is, the data generated when the method completes the first few steps, the data includes the number of times the user uses the technology (eg, the first time using the technology within a certain period of time) Technology); the specific time point of using the technology; the user's related operations before and after using the technology can help the technology provider to better evaluate the market value of the technology, and better improve the technical data according to the feedback.
- the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
- FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention, the apparatus includes:
- the filing unit 21 is configured to establish a file folder matching the specific customer ID when the specific user opens the room for the first time;
- Recording unit 22 The input end is connected to the output end of the filing unit, and is used to record the customer demand input by the hotel side in the file folder matching the specific customer ID card;
- Display unit 23 The input end is connected to the output end of the recording unit, and is used to display the customer requirement in the file folder corresponding to the specific customer's ID card when the specific customer re-registers the open house;
- the output connection is used to send technical usage data to the data acquisition terminal preset by the manufacturer.
- the working principle is: the filing unit 21, when a specific user opens the room for the first time, establishes a folder matching the specific customer ID; the recording unit 22 recording the customer demand input by the hotel side in the folder matching the specific customer ID; display unit 23 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed, and at the same time, the technical data collecting unit 24 Send technical usage data to the data acquisition terminal preset by the manufacturer.
- the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
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Abstract
The invention relates to the field of Internet. Provided are a method for collecting data relating to usage of customer requirement storing technology, and a storage device. The method comprises: when a specific customer checks in to a hotel for the first time, creating a folder matching an identification card of the specific customer; storing, in the folder matching the identification card of the specific customer, customer requirements inputted by the hotel; and when the specific customer books a room at the hotel again, displaying the customer requirements in the folder corresponding to the identification card of the specific customer, and transmitting technology usage data to a data collection terminal preset by a manufacturer. In the invention, all requirements of a customer are stored, such that when the customer patronizes the hotel again, the preferences of the customer are ascertained clearly, thereby enabling a hotel to provide a more customized service to the customer according to the previous requirements of the customer, and simultaneously enabling a manufacturer to timely and effectively collect data relating to usage of the technology.
Description
本发明属于互联网领域，尤其是涉及 一种客户要求记录技术的使用数据采集方法和记录装置 。 The present invention belongs to the field of the Internet, and in particular, to a data acquisition method and a recording apparatus using a customer demand recording technique.
现在企业申请的专利数量越来越多，而且将专利用在市场上、产品中的情形也越来越多。 Nowadays, the number of patents applied by enterprises is increasing, and the use of patents in the market and products is increasing.
根据国家知识产权的数据库显示，OPPO公司在2014年申请的发明专利数为938个，而同期的腾讯公司的发明专利数为1447个。这两家公司的发明中，有关于用户体验和用户直接操作相关的发明专利约占总数的80%左右。当然包括其他以用户体验为主的公司的类似专利申请也是具有很大的数量级，比如小米公司等。
According to the national intellectual property database, the number of invention patents applied by OPPO in 2014 was 938, while the number of invention patents of Tencent in the same period was 1,447. Among the inventions of the two companies, about 80% of the total number of invention patents related to user experience and direct user operations. Of course, similar patent applications, including other companies based on user experience, are also of a large order of magnitude, such as Xiaomi.
考虑到技术使用的同时，专利的申请过程和授权后的维护过程都会产生人力、财力上的成本：如答复审查意见、缴纳授权费等，对于核心技术（如：CDMA的底层技术）或市场认同度比较高的技术（如：滑动解锁）而言，那么相关成本就可以忽略不计，对于这些技术的投入是值得的，但这类技术毕竟是少数，更多的技术经过市场验证后，其实并不能触及用户的痛点或痒点，而对这些技术的专利投入，就容易造成成本的浪费。
Considering the use of technology, the patent application process and the post-authorization maintenance process will generate human and financial costs: such as replying to review opinions, paying license fees, etc., for core technologies (such as CDMA underlying technology) or market identification. For relatively high-tech technologies (such as sliding unlocking), the related costs are negligible, and the investment in these technologies is worthwhile, but such technologies are a minority after all, and more technologies have been verified by the market. The user's pain points or itch points cannot be touched, and the patent investment in these technologies is likely to cause cost waste.
所以需要有一种方法能够通过实在的数据，及时评估相关技术的市场接受度或价值，同时，为了使得本人的上一个申请《 一种酒店客户需求记录方法以及记录装置
》中的相关技术得到及时评估，特提出一种技术使用数据的采集/发送的方法。
Therefore, there is a need for a method to timely assess the market acceptance or value of related technologies through real data, and at the same time, in order to make my last application, a hotel customer demand recording method and recording device.
The related technology in the paper is evaluated in time, and a method for collecting/sending data using technology is proposed.
本发明实施例提供了一种客户要求记录技术的使用数据采集方法 ， 目的在于
通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户
，同时也可以方便厂家及时有效的采集相关技术的使用情况。 Embodiments of the present invention provide a data collection method for using a customer request recording technology, and the purpose is to
By recording all the requirements put forward by the customer, we can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
本发明是这样实现的：一种客户要求记录技术的使用数据采集方法，包括以下步骤： The present invention is implemented as follows: A method of data acquisition using a customer demand recording technique, comprising the following steps:
当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； When a specific user opens a room for the first time, a folder is created that matches a specific customer ID;
在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording the customer demand input by the hotel side in the file folder matching the specific customer ID card;
当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求
，并向厂家预设的数据采集端发送技术使用数据 。 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed.
And send technical usage data to the data acquisition terminal preset by the manufacturer.
本发明实施例还提供了一种 记录装置 ，包括： The embodiment of the invention further provides a recording device, comprising:
建档单元，记录单元，显示单元， 技术数据采集单元， 其中： Archive unit, recording unit, display unit, technical data acquisition unit, wherein:
建档单元，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel;
记录单元，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；
a recording unit, the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
显示单元，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求；
a display unit, whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;
技术数据采集单元，其输入端与所述显示单元的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。
The technical data collection unit has an input end connected to the output end of the display unit, and is configured to send technical use data to a data collection end preset by the manufacturer.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户
，同时也可以方便厂家及时有效的采集相关技术的使用情况。
By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
图 1 是本发明实施例提供的一种客户要求记录技术的使用数据采集方法 的流程示意图 ； 1 is a schematic flow chart of a method for collecting data using a customer request recording technology according to an embodiment of the present invention;
图 2 是本发明实施例提供的 一种 记录装置的结构示意图。 FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention.
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
图 1
是发明实施例提供的一种客户要求记录技术的使用数据采集方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。 figure 1
It is a schematic flowchart of a usage data collection method of a customer requirement recording technology provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
在步骤 S101 中， 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹。 In step S101, when a specific user opens a room for the first time, a folder matching the specific customer ID is established.
在本实施例中，当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹，如根据客户的身份证号码建立档案夹，或者根据客户的姓名和出生地等信息建立档案夹，旨在方便下次寻找记录时可以第一时间找到相对应的客户信息。
In this embodiment, when a specific user first opens a hotel to the hotel, a folder matching the specific customer ID is established, such as creating a folder according to the customer's ID number, or establishing information according to the customer's name and birthplace. The folder is designed to make it easy to find the corresponding customer information in the first time when looking for records.
在步骤 S102 中，在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求。 In step S102, in the folder matching the specific customer ID, the customer demand input by the hotel side is recorded.
本实施例中，根据客户第一次的入住情况，酒店方记录下客户的入住需求、特殊喜好等信息，如要住高层、要住高档套房等，并存入对应的之前已建立好的档案夹中。
In this embodiment, according to the customer's first stay, the hotel records the customer's occupancy requirements, special preferences, etc., such as living in a high-rise, to live in a high-end suite, etc., and depositing the corresponding previously established file. In the folder.
在步骤 S103 中，当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求
，并向厂家预设的数据采集端发送技术使用数据 。 In step S103, when the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed.
And send technical usage data to the data acquisition terminal preset by the manufacturer.
当所述特定客户再次登记开房时，通过身份证可以读取并显示对应的档案夹中以往的住店记录以及客户入住需求，特殊喜好等，酒店方就可以第一时间向客户做出房间推荐或者提供入住细节筛选，并带给用户更好的体验。
When the specific customer re-registers the open house, the ID card can read and display the previous in-store records in the corresponding folder and the customer's occupancy requirements, special preferences, etc., the hotel can make the room recommendation to the customer at the first time. Or provide check-in details and give users a better experience.
所述技术使用数据为用户使用该技术的数据，即所述方法走完前几个步骤时产生的数据，所述数据包括用户使用该技术的次数（如在一定时间内是第几次使用该技术）；使用该技术的具体时间点；使用该技术前后用户的相关操作等有助于技术提供方更好的评价技术的市场价值，并根据所述反馈更好的改进技术的数据。
The technology uses data for the user to use the data of the technology, that is, the data generated when the method completes the first few steps, the data includes the number of times the user uses the technology (eg, the first time using the technology within a certain period of time) Technology); the specific time point of using the technology; the user's related operations before and after using the technology can help the technology provider to better evaluate the market value of the technology, and better improve the technical data according to the feedback.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户
，同时也可以方便厂家及时有效的采集相关技术的使用情况。
By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
图 2 是本发明实施例提供的一种记录装置的结构示意图，该装置包括 ： FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention, the apparatus includes:
建档单元 21 ，记录单元 22 ，显示单元 23 ，技术数据采集单元 24 ，其中： The filing unit 21, the recording unit 22, the display unit 23, and the technical data collecting unit 24, wherein:
建档单元 21 ，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； The filing unit 21 is configured to establish a file folder matching the specific customer ID when the specific user opens the room for the first time;
记录单元 22
，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording unit 22
The input end is connected to the output end of the filing unit, and is used to record the customer demand input by the hotel side in the file folder matching the specific customer ID card;
显示单元 23
，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求； Display unit 23
The input end is connected to the output end of the recording unit, and is used to display the customer requirement in the file folder corresponding to the specific customer's ID card when the specific customer re-registers the open house;
技术数据采集单元 24 ，其输入端与所述显示单元 23
的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。 a technical data collecting unit 24, an input end thereof and the display unit 23
The output connection is used to send technical usage data to the data acquisition terminal preset by the manufacturer.
其工作原理是：建档单元 21 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；记录单元
22 在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；显示单元 23
当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求，同时， 技术数据采集单元 24
向厂家预设的数据采集端发送技术使用数据。 The working principle is: the filing unit 21, when a specific user opens the room for the first time, establishes a folder matching the specific customer ID; the recording unit
22 recording the customer demand input by the hotel side in the folder matching the specific customer ID; display unit 23
When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed, and at the same time, the technical data collecting unit 24
Send technical usage data to the data acquisition terminal preset by the manufacturer.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户
，同时也可以方便厂家及时有效的采集相关技术的使用情况。
By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs.
At the same time, it is also convenient for manufacturers to collect relevant technology in a timely and effective manner.
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。
The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the scope of the present invention. Inside.
Claims (2)
- 一种客户要求记录技术的使用数据采集方法 ，其特征在于，所述方法包括如下步骤： A method for collecting data using a customer demand recording technology, characterized in that the method comprises the following steps:当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；When a specific user opens a room for the first time, a folder is created that matches a specific customer ID;在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；Recording the customer demand input by the hotel side in the file folder matching the specific customer ID card;当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求 ，并向厂家预设的数据采集端发送技术使用数据 。When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed. And send technical usage data to the data acquisition terminal preset by the manufacturer.
- 一种 记录装置 ，其特征在于，所述记录 装置 包括：A recording apparatus, characterized in that the recording apparatus comprises:建档单元，记录单元，显示单元，技术数据采集单元，其中 :A filing unit, a recording unit, a display unit, and a technical data collecting unit, wherein:建档单元，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel;记录单元，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；a recording unit, the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;显示单元，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求；a display unit, whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;技术数据采集单元，其输入端与所述显示单元的输出端连接，用于向厂家预设的数据采集端发送技术使用数据。The technical data collection unit has an input end connected to the output end of the display unit, and is configured to send technical use data to a data collection end preset by the manufacturer.
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| PCT/CN2016/093371 WO2018023620A1 (en) | 2016-08-04 | 2016-08-04 | Method for collecting data relating to usage of customer requirement storing technology, and storage device |
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| CN103208043A (en) * | 2013-02-27 | 2013-07-17 | 中电百达兴南京科技有限公司 | Method and system for providing hotel services |
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