WO2011140755A1

WO2011140755A1 - Method and systrm for providing short-message value-added service for common subscriber number

Info

Publication number: WO2011140755A1
Application number: PCT/CN2010/076024
Authority: WO
Inventors: 曹丽娟; 王长征; 吕伟初
Original assignee: 中兴通讯股份有限公司
Priority date: 2010-05-12
Filing date: 2010-08-16
Publication date: 2011-11-17
Also published as: CN101835119B; CN101835119A

Abstract

Provided are a method, a system and a virtual customer-service service server for providing short-message value-added services for a common subscriber number in the present invention, wherein, said method for providing the short-message value-added service for the common subscriber number includes the following steps: setting up the short-message value-added service of the virtual customer service for the common subscriber number (S101); and after Short Message Service Center (SMSC) receives a short-message sent to said common subscriber number, sending said short-message to the virtual customer-service service server and processing the short-message value-added service by said virtual customer-service service server (S102). By substituting the common subscriber number for the Service Provider (SP) number, the present invention realizes the function of a virtual customer-service platform for a service provider through a value-added service platform, reduces the operating cost of the service provider, provides better service development for the service provider, and further solves the problem that the service provider can not provide SP service due to the scale limit.

Description

Method and system for providing SMS value-added service for common user number

Technical field

The present invention relates to the field of communication technologies, and in particular, to a method and system for providing a short message value-added service for a common subscriber number, and a virtual customer service server in the system.

Background technique

SMS value-added service: It refers to the value-added service based on the current short message system and using short message as the carrier. At present, operators are paying more and more attention to the development of SMS value-added services. SMS value-added services have become one of the most important sources of revenue for operators in addition to voice revenue.

SP (Service Provider) is a direct provider of mobile Internet service content application services. It is responsible for developing and providing services suitable for mobile phone users according to user requirements. The SP service on the mobile terminal includes SMS (Short Messaging Service), which is the simplest SP service, the entry threshold is low, and the most important, the largest user group, the largest market capacity type; Users can obtain multimedia messaging services (MMS, Multimedia Messaging Service), which are multimedia messaging services, such as mobile MMS and Unicom's color e. Compared with ordinary text messages, MMS is equipped with rich multimedia information such as color pictures, sounds, animations, and vibrations in addition to basic text information. In addition, games, ring tones, dating communities, advertising, etc. are all value-added services based on SP. Service providers can provide value-added services to mobile phone users through the carrier's network to obtain relevant profits.

The short message service access code (SP number) includes a short message service access code and a multimedia information service access code; currently, the short message service provider uniformly uses the "106" segment on different basic telecommunication carrier networks. number. Due to the very strong market prospects of the SP business, service providers have a great demand for the opening of the SP business. However, some service providers that are small and need to implement the SP service function do not have the strength to apply for the access code at the beginning of 106. The service provider's requirements are constrained by actual conditions, and it is impossible to expand their services more conveniently and quickly.

Summary of the invention The technical problem to be solved by the present invention is to provide a method, a system, and a virtual customer service server for providing a short message value-added service for a common user number, which is used to solve the problem that the service provider is unable to provide the SP service due to the limitation of the size of the service provider in the prior art. The problem.

In order to solve the above technical problem, in one aspect, the present invention provides a method for providing a short message value-added service for a common subscriber number, the method comprising:

The virtual customer service server opens a virtual customer service SMS value-added service for the common user number; and after receiving the short message sent to the ordinary user number, the short message center sends the short message to the virtual customer service server, which is performed by the virtual customer service server. SMS value-added service processing.

Preferably, the step of opening the virtual customer service short message value-added service for the common user number comprises: the operation and maintenance server accepting the request of the ordinary user number to open the virtual customer service short message value-added service, and sending the request to the virtual customer service through a network (WEB) application server The service server starts the virtual customer service SMS value-added service for the common user number by the virtual customer service server.

Preferably, in the step of opening the virtual customer service short message value-added service by the virtual customer service server for the common user number, the short message is queried, saved, and/or replied by the WEB application server.

Preferably, the save format of the short message is a worksheet (XLS) or a text (TXT) format. Preferably, the saved content of the short message includes a calling number, a short message content, and a sending time. In another aspect, the present invention further provides a system for providing a short message value-added service for a common subscriber number, the system comprising:

a virtual customer service server, which is configured to open a virtual customer service SMS value-added service for a common user number;

The short message center is configured to send the short message to the virtual customer service server after receiving the short message sent to the common user number, and the virtual customer service server performs the SMS value-added service processing.

Preferably, the system further comprises:

An operation and maintenance server, configured to receive the request for opening the virtual customer service SMS value-added service by using the common user number, and sending the request to the virtual customer service service through a network (WEB) application server The virtual service server provides the virtual customer service SMS value-added service for the common user number.

Preferably, the virtual customer service server includes:

a receiving module, configured to receive a request for opening the virtual customer service SMS value-added service by using the ordinary user number sent by the operation and maintenance server, and accepting the request;

The service function control module is configured to perform the SMS value-added service processing according to the short message sent by the short message center.

Preferably, the virtual customer service server includes:

The WEB application module is configured to query, save, and/or reply to the short message by using the WEB application server.

Preferably, the virtual customer service server further includes:

A database module, configured to store data for providing SMS value-added services.

In order to solve the above technical problem, the present invention further provides a virtual customer service server, wherein the virtual customer service server is configured to open a virtual customer service SMS value-added service for a common user number, and receive a short message value-added service after receiving a short message sent by the short message center. .

Preferably, the virtual customer service server includes:

a receiving module, configured to receive a request for opening the virtual customer service SMS value-added service by the ordinary user number sent by the operation and maintenance server, and accepting the request;

Preferably, the virtual customer service server includes:

A network (WEB) application module is configured to query, save, and/or reply to the short message through the WEB application server.

Preferably, the virtual customer service server further includes:

The beneficial effects of the present invention are as follows:

The invention replaces the SP number with a common user number, and realizes the virtual service for the service provider through the value-added service platform. The function of the proposed customer service platform reduces the operating cost of the service provider, and provides a good business development for the operator; thereby solving the problem that the service provider cannot provide the SP service due to its own size limitation.

BRIEF abstract

1 is a flowchart of a method for providing a short message value-added service for a common subscriber number in an embodiment of the present invention;

2 is a schematic structural diagram of a system for providing a short message value-added service for a common subscriber number according to an embodiment of the present invention;

FIG. 3 is a schematic structural diagram of a virtual customer service server according to an embodiment of the present invention; FIG. 4 is a schematic flow chart of providing a short message value-added service for a common subscriber number in the embodiment of the present invention.

Preferred embodiment of the invention

The present invention provides a method and system for providing a short message value-added service for a common subscriber number in the prior art. The present invention provides a method and system for providing a short message value-added service for a common subscriber number. The invention is further illustrated in detail. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention. The embodiment of the present invention proposes to utilize a new value-added service based on a value-added service platform, and replace the SP number with a common user number to implement the function of the SP system. For this type of customer, a mobile phone number (ordinary user number) is used as an alternative access code. The user sends a text message to this number, and the number is recorded in the SMS center as the virtual customer service text message function. After the value-added service platform is added, The SMS goes to the virtual customer service SMS platform; the service provider can view these SMS messages on the web interface and reply to these SMS messages. The virtual customer service short message platform in this embodiment is a value-added service logic control processing network element located at the back end of the short message service center (SMSC), which is a standard configuration network element of each operator, and is used in conjunction with the short message center, and the value-added service. The platform is set up to provide related services by the virtual customer service server, providing users with new SMS value-added service overhead households and business use flow control, realizing SMS priority value-added service trigger priority control, and used for message forwarding and delivery functions. As shown in FIG. 1 , an embodiment of the present invention relates to a method for providing a short message value-added service for a common subscriber number, where the method includes the following steps:

Step S101: Open a virtual customer service SMS value-added service for the common user number; replace the SP number with the common user number. The normal user number can be a mobile number or another number that can send a value-added text message. For example: Use a mobile phone number instead of the SP number as the virtual SP number. In the SMS value-added service system, after the virtual customer service SMS function is activated for the mobile phone number, the number is changed to the virtual SP number.

Step S102: When the user sends a text message to the virtual SP number, since the number opens the value-added service, after receiving the short message sent to the ordinary user number, the short message center sends the short message to the virtual customer service server, which is performed by the virtual customer service server. SMS value-added service processing. Therefore, the need to replace the SP number with a normal mobile phone number to realize the function of the SP system is realized.

The specific functions of the virtual customer service server include: the service user in the background through the operation and maintenance interface; the virtual customer service is only used as the called service; the value-added service platform saves the message on the system platform after triggering the service, and returns the success status report directly to the original message; Provide WEB user interface, able to view saved SMS messages; can directly save the SMS messages queried on the WEB to the local computer; save the format as XLS (Microsoft Excel Worksheet) or TXT, save fields including calling number, SMS content, sending time And so on; can directly reply to the short message on the WEB user interface, and can request the SMS center to charge the reply message;

As shown in FIG. 2, the embodiment of the present invention further relates to a system for implementing the foregoing method, that is, a system for providing a short message value-added service for a common user number, the system comprising:

The SMS center is configured to send the short message to the virtual customer service server after receiving the short message sent to the ordinary user number, and the virtual customer service server performs the SMS value-added service processing.

In FIG. 2, the mobile station 10 is a sender of a short message, that is, a calling party, and is connected to a network element such as a short message center via an air interface. The SMS center 20 is a core network element of the peer-to-peer short message, and is connected to the virtual customer service server 30, and is connected to the value-added service platform (in this embodiment, the value-added service platform and the virtual customer service platform are integrated). When the short message center 20 receives the MO (Mobile Originate) sent by the mobile station 10, After sending the message, the short message sent by the mobile phone user), if the called number (ordinary user number) of the message opens the virtual customer service SMS value-added service, the short message center 20 will send the message to the virtual customer service platform of the value-added service platform. deal with.

The virtual customer service server 30 is a core device implemented by the virtual customer service platform system. The virtual customer service service is accepted for the ordinary user number provided by the service provider, the virtual customer service function is activated for the ordinary number, the information of the account opening user is saved, and the virtual customer service is controlled. The specific implementation provides a data source for operations such as web queries, and receives various operation requests on the web side.

The web application server 40 provides an overhead user request for the virtual customer service for the operation and maintenance user, and sends the acceptance request to the virtual customer service server 30. During the business process, the service provider can query the Web user portal to query all the information received by the virtual customer service number and save the query result. The server's data is obtained from 30 network elements.

The (operator) operation and maintenance server 50 can connect to the web application server 40 through the Internet network, and perform operations such as the user's virtual customer service acceptance.

The user (service provider) portal terminal 60, through the Internet network, can connect to the web application server 40, query, and directly reply to the message on the web.

3 is a schematic structural diagram of a virtual customer service server 30. The function of each module is as follows: The protocol gateway module 301 is configured to be responsible for communication with other network elements (smsc, spam, etc.) in the system, encoding, decoding, etc. .

The receiving module 302 is connected to the web application server 40, and is configured to: accept the user's request from the user on the web side, and be responsible for opening, recharging, suspending, and activating the user; synchronizing the user information with the short message center; querying the user information.

The service function control module 303 is connected to the short message center 20, and is configured to: when the virtual customer service server 30 receives the message of the short message center 20, perform business logic control to implement specific functions of the virtual guest service platform, such as: short message storage.

The web application module 304 is connected to the web application server 40 and configured to: provide a management function in the form of a web for the operation and maintenance user, and send a request for acceptance of the user to the accepting module 302. The user (service provider) can access the module through the user (service provider) portal terminal 60 and the web application server 40, and the module provides a web service to query, save, and reply to the short message. The database module 305 is connected to the receiving module 302, the business function control module 303, and the web application module 304, and is a core link between the modules, and is configured to: store various types of data for providing SMS value-added services. Each of the above modules operates the database module 305. The receiving module 302 maintains user information according to the acceptance request sent by the web application module 304 operation and maintenance portal; the business function control module 303 performs user authentication, information query matching, short message storage, etc. through the database module 305 to implement the function of the virtual customer service platform; The application module 304 performs operations such as sending, deleting, and querying the short message content cached in the database according to the request operation of the user (service provider).

Figure 4 is a flow chart of the virtual customer service server interacting with each network element to provide virtual customer service. The interaction of each message in the process is as follows:

The process of the operation and maintenance personnel opening the virtual customer service to the user B through the operation and maintenance server is as follows:

5301, the web operation and maintenance to the user B opens the virtual customer service SMS value-added service.

5302. The virtual customer service server accepts a user account opening request sent by the web.

5303, the virtual guest monthly business service server synchronizes the user information after opening the account to the short message center.

5304. The virtual customer service server returns the acceptance result to the web operation and maintenance.

The function flow of the virtual customer service server to implement user B as a virtual customer service is as follows:

5305, User A initiates a normal peer-to-peer message to User B to the SMS Center.

5306, the SMS center responds.

5307. Since User B opens the value-added service, the SMS Center delivers the message to the value-added service platform.

5308. The value-added service platform authenticates the called user.

5309, the SMS center responds.

5310, the virtual customer service server completes the business process and saves the user message.

5311, return the status to the SMS center.

5312, the SMS center responds.

User B logs in to the user portal to process the received message as follows:

5313. User B queries the received short message through the Web user portal.

5314, the value-added service platform returns the result of the user query. 5315, User B returns a short message to User A through the web.

5316, the virtual customer service server delivers the message to the SMS center.

5317, SMS center responded.

5318, the message is terminated to the terminal of user A.

5319, the user terminal returns a response message.

It can be seen from the foregoing embodiment that the present invention implements a clear and simple business process to replace the SP number with a common user number, realizes the function of the virtual customer service platform for the service provider through the value-added service platform, and reduces the operation of the service provider. The cost provides a good service development for the operator. The present invention relates to a plurality of network elements such as a short message center, a web operation and maintenance, and a short message value-added service platform, but the existing interfaces are used between the network elements to modify the existing network. The amount is small, and the SMS center does not need any changes, that is, reducing user complaints, improving user experience, and increasing operator revenue, and the system has high stability, convenient deployment, and good economic returns. The invention solves the problem that the service provider is unable to provide the SP service problem due to the limitation of its own scale, and can fully satisfy the function of the small service provider to carry out its own SP service, and can achieve a good promotion effect and has strong versatility.

The present invention also provides a virtual customer service server. The virtual customer service server is configured to open a virtual customer service SMS value-added service for the common user number, and receive the short message sent by the short message center to perform the SMS value-added service processing.

Preferably, the virtual customer service server includes:

Preferably, the virtual customer service server further includes:

A database module, configured to store data for providing SMS value-added services. The virtual customer service server is similar to the virtual customer service server in the system embodiment, and is not described here.

The invention replaces the SP number with a common user number, realizes the function of the virtual customer service platform for the service provider through the value-added service platform, reduces the operating cost of the service provider, and provides the operator with a good business development; Due to the size of the business, the business is unable to provide the SP business problem.

One of ordinary skill in the art will appreciate that all or a portion of the above steps may be accomplished by a program instructing the associated hardware, such as a read-only memory, a magnetic disk, or an optical disk. Alternatively, all or part of the steps of the above embodiments may also be implemented using one or more integrated circuits. Correspondingly, each module/unit in the above embodiment may be implemented in the form of hardware or in the form of a software function module. The invention is not limited to any specific form of combination of hardware and software.

While the preferred embodiments of the present invention have been disclosed for purposes of illustration, those skilled in the art will recognize that various modifications, additions and substitutions are possible, and the scope of the invention should not be limited to the embodiments described above.

Industrial Applicability The present invention provides a method, a system, and a virtual customer service server for providing a short message value-added service for a common subscriber number, replacing the SP number with a common subscriber number, and implementing the function of the virtual customer service platform for the service provider through the value-added service platform, thereby reducing the service. The operating cost of the commerce provides a good service development for the operator. The present invention relates to a plurality of network elements such as a short message center, a web operation and maintenance, and a short message value-added service platform, but the existing interfaces are used between the network elements. The current network has a small amount of changes, and the SMS center does not need any changes. It not only reduces user complaints, improves user experience, but also increases operator revenue, and has high system stability, convenient deployment, and good economic returns. The invention solves the problem that the service provider is unable to provide the SP service due to its own size limitation, and can fully satisfy the function of the small service provider to carry out the SP service itself, can achieve a good promotion effect, and has strong versatility.

Claims

Claim

A method for providing a short message value-added service for a common user number, the method comprising: the virtual customer service server is configured to open a virtual customer service text message value-added service for a common user number; and the short message center receives the short message sent to the ordinary user number Sending the short message to the virtual customer service server, and performing the short message value-added service processing by the virtual customer service server.

The method for providing a short message value-added service for a common user number according to claim 1, wherein the step of opening the virtual customer service short message value-added service for the ordinary user number comprises:

The operation and maintenance server accepts the request for opening the virtual customer service SMS value-added service by the common user number, and sends the request to the virtual customer service server through the network (WEB) application server, and the virtual customer service server opens the virtual customer service for the common user number. SMS value-added services.

The method for providing a short message value-added service for a common subscriber number according to claim 2, wherein in the step of opening the virtual customer service SMS value-added service by the virtual customer service server for the common subscriber number, the WEB application server is used Query, save, and/or reply to the text message.

The method for providing a short message value-added service for a common subscriber number according to claim 3, wherein the short message storage format is a worksheet (XLS) or a text (TXT) format.

The method for providing a short message value-added service for a common user number according to claim 3 or 4, wherein the saved content of the short message includes a calling number, a short message content, and a sending time.

A system for providing a short message value-added service for a common subscriber number, the system comprising: a virtual customer service server configured to open a virtual customer service SMS value-added service for a common subscriber number;

The system for providing a short message value-added service for a common subscriber number according to claim 6, the system further comprising:

The system for providing a short message value-added service for a common subscriber number according to claim 7, wherein the virtual customer service server comprises:

The system for providing a short message value-added service for a common subscriber number according to claim 7, wherein the virtual customer service server includes:

The system for providing a short message value-added service for a common user number according to claim 8 or 9, wherein the virtual customer service server further comprises:

11. A virtual customer service server, wherein the virtual customer service server is configured to open a virtual customer service SMS value-added service for a normal user number, and receive a short message value-added service after receiving the short message sent by the short message center.

The virtual customer service server according to claim 11, wherein the virtual customer service server comprises:

13. The virtual customer service server according to claim 11, wherein the virtual customer service server comprises:

a network (WEB) application module, configured to feed the short message through a WEB application server Line queries, saves, and/or replies.

The virtual customer service server according to claim 12 or 13, wherein the virtual customer service server further comprises: