KR20240026768A - System and method to support the management services of multi-family housing for practitioners - Google Patents

Abstract

A system that supports apartment management services for practitioners according to another embodiment of the present invention measures the amount of gas, electricity, and water consumed by individual households, and integrates measurement to detect cracks in water pipes and gas pipes through electrical conductivity. device; A relay terminal installed in the individual household that communicates with the integrated measurement device via Wi-Fi; a user terminal that receives measurement information from an integrated measurement device connected to IP from the relay terminal; After collecting the measurement information of the integrated measurement device through the relay terminal, and collecting building ledger information of the building where the individual household is located through the IP of the relay terminal, the amount of gas, electricity and water supplied to the building It provides the proportion used by the individual households, and provides prediction results predicting the life cycle of gas, electricity, and water facilities according to the structure and age of the building to each business management terminal that has jurisdiction over the address where the building is located. Includes a building facility management server, The building facility management server analyzes the weekly gas, electricity, and water consumption patterns of the individual households on a quarterly basis, and if the error in the quarterly consumption pattern exceeds the preset range, it provides a decision result that determines the facility is subject to management. It is characterized in that it is provided to the management terminal of each business site.

Description

System and method to support the management services of multi-family housing for practitioners}

The present invention relates to a system and method for supporting apartment management services for practitioners.

Most apartment complexes are recognized as being managed under the Apartment House Management Act, but the apartment complexes subject to mandatory management under the Apartment House Management Act are apartment complexes with more than 300 households, apartment complexes with elevators installed for more than 150 households and centralized heating, and apartment complexes with 150 units or more. Because it is limited to residential-commercial buildings with more than one unit, small-scale apartment complexes that do not meet these conditions are not subject to the Apartment Housing Management Act. In the case of small-scale apartment complexes, they must be managed by applying the Multi-unit Building Act rather than the Apartment House Management Act. In principle, rather than forming a resident representative meeting and enacting management regulations, the Multi-unit Building Act is applied to form a management group, appoint a manager, form a management committee, and establish management regulations. It must be enacted. However, those in the field of managing small-scale apartment complexes are complaining that there are many difficulties in managing apartment complexes by applying the Collective Building Act. One of the reasons is that provisions stipulated in the Apartment Housing Management Act, such as disclosure of information such as management entity, external accounting audit, safety inspection, management fee, supervision of management, long-term repair plan, and standards for consignment management companies, are absent in the Apartment Building Act.

At this time, a platform for managing small-scale apartment complexes was researched and developed. In relation to this, the prior art, Korea Patent Publication No. 2019-0007951 (published on January 23, 2019), provides information on management fees, bulletin boards, commercial listings, etc. through an application. Menus such as market, telegraph office, and local news are provided to increase information accessibility. In addition to providing access to management fee usage and inquiry details, even management fee payment is available through the mobile end, and announcements and suggestions can be made. The construction of an integrated management platform for apartment complexes that includes a menu that allows collection and sharing of opinions on voting items, elevator management, and reporting of crimes or rescues has been disclosed.

However, even if the above-described structure is used, matters such as selection of management entity, selection and supervision of consignment management company, disclosure of information such as safety inspection or management fee, and supervision of management, which are absent from the above-mentioned laws and regulations, are still provided. It doesn't work. As with the current dual legal system, small-scale apartment complexes with less than 150 households are not subject to the Apartment Housing Management Act even though they are identical apartment complexes, resulting in a serious violation of the fundamental right to housing guaranteed by the Constitution. In addition, despite the fact that tenants living in residential officetels, where many people who are new to society or socially disadvantaged reside, pay relatively high management fees, tenants are protected, including how to check how the management fees are being used and management details. There is a lack of legal content in the Multi-Purpose Building Act to do this. Accordingly, research and development of a platform that allows residents to participate in the selection and supervision of a consignment management company and that can reduce the information asymmetry phenomenon that occurs in safety inspections and management costs is required.

Public Patent Publication No. 2019-0007951

The purpose of the present invention is to provide a system and method for supporting apartment management services for practitioners that can solve conventional problems.

In order to solve the above problems, the system supporting the apartment complex management platform for practitioners according to an embodiment of the present invention uses the apartment complex management platform for practitioners to provide complex management, management group status, schedule management, and resident management for the apartment complex to be managed. A worker terminal that searches, modifies, creates, and registers information on status, management company management, civil complaint status, inspection log, meter reading log, neighborhood association, and private company management; and a platform management server that constructs a database of information entered and registered in the apartment complex management platform for practitioners, and extracts and provides information corresponding to search terms queried by the apartment complex management platform for practitioners from the database.

By using the system and method for supporting apartment management services for practitioners according to one embodiment and another embodiment of the present invention, the management company and field (practitioner) person in charge of managing the building, workers in the facility management business, and An apartment complex that can be easily managed or lived by the management manager working in a business or building, the district representative (management group) and team leader managing the building itself, the management group managing a shopping center, and the building owner or construction owner or rental business operator who wants to use it to manage other buildings. It has the advantage of being able to manage a wide range of issues.

In addition, when the above-mentioned users manage apartment complexes, they can check building data in real time so that they can manage many complexes according to the field work manual, and through this, inspection, reporting, civil complaints, history, result reporting, etc. It provides the advantage of transparently managing all computerized records that may occur in the field, including various meter reading data.

According to another embodiment of the present invention, the amount and change in electricity, water, and gas usage of individual households on a daily, weekly, and monthly basis can be easily provided.

In addition, economic life prediction, performance comparison, actual operation time analysis, and economic feasibility analysis results can be derived based on measurement of actual usage time and energy efficiency analysis of multiple facilities.

In addition, it is possible to monitor the causality of electricity, water, and gas usage due to the deterioration in the performance of multiple facilities in the building to which each individual household belongs, which is derived based on the analysis results of the measured data, and through this, the maintenance rate and repair rate of the facility. It can help build data on standards for replacement cycles, lifespan, etc.

Figure 1 is a network configuration diagram of a system supporting an apartment management service for practitioners according to an embodiment of the present invention.
FIG. 2 is a block diagram showing the detailed configuration of the worker terminal shown in FIG. 1.
Figures 3 to 16 are examples of execution screens of the apartment complex management platform for workers executed on the worker's terminal shown in Figure 1.
Figure 17 is a block diagram showing the detailed configuration of the platform management server shown in Figure 1.
Figure 18 is a network configuration diagram of a system supporting an apartment management service for practitioners according to another embodiment of the present invention.
FIG. 19 is a detailed configuration diagram of the integrated measurement device shown in FIG. 1.
Figure 20 is a detailed configuration diagram of the building facility management server shown in Figure 1.
Figure 21 is a flowchart explaining a service method of a system supporting an apartment management platform for practitioners according to another embodiment of the present invention.
Figure 22 is a diagram illustrating an example computing environment in which one or more embodiments disclosed herein may be implemented.

Below, with reference to the attached drawings, embodiments of the present invention will be described in detail so that those skilled in the art can easily implement the present invention. However, the present invention may be implemented in many different forms and is not limited to the embodiments described herein. In order to clearly explain the present invention in the drawings, parts that are not related to the description are omitted, and similar parts are given similar reference numerals throughout the specification.

Throughout the specification, when a part is said to be “connected” to another part, this includes not only cases where it is “directly connected,” but also cases where it is “electrically connected” with another element in between. . In addition, when a part is said to "include" a certain component, this does not mean excluding other components unless specifically stated to the contrary, but may further include other components, and one or more other features. It should be understood that it does not exclude in advance the presence or addition of numbers, steps, operations, components, parts, or combinations thereof.

The terms "about", "substantially", etc. used throughout the specification are used to mean at or close to that value when manufacturing and material tolerances inherent in the stated meaning are presented, and are used to enhance the understanding of the present invention. Precise or absolute figures are used to assist in preventing unscrupulous infringers from taking unfair advantage of stated disclosures. The term “step of” or “step of” as used throughout the specification of the present invention does not mean “step for.”

In this specification, 'part' includes a unit realized by hardware, a unit realized by software, and a unit realized using both. Additionally, one unit may be realized using two or more pieces of hardware, and two or more units may be realized using one piece of hardware. Meanwhile, '~ part' is not limited to software or hardware, and '~ part' may be configured to reside in an addressable storage medium or may be configured to reproduce one or more processors. Therefore, as an example, '~ part' refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays, and variables. The functions provided within the components and 'parts' may be combined into a smaller number of components and 'parts' or may be further separated into additional components and 'parts'. Additionally, components and 'parts' may be implemented to regenerate one or more CPUs within a device or a secure multimedia card.

In this specification, some of the operations or functions described as being performed by a terminal, apparatus, or device may instead be performed on a server connected to the terminal, apparatus, or device. Likewise, some of the operations or functions described as being performed by the server may also be performed in a terminal, apparatus, or device connected to the server.

In this specification, some of the operations or functions described as mapping or matching with the terminal mean mapping or matching the terminal's unique number or personal identification information, which is identifying data of the terminal. It can be interpreted as

Hereinafter, a system and method for supporting an apartment management service for practitioners according to an embodiment of the present invention will be described in more detail based on the attached drawings.

Figure 1 is a network configuration diagram of a system supporting an apartment management service for workers according to an embodiment of the present invention, Figure 2 is a block diagram showing the detailed configuration of the worker terminal shown in Figure 1, and Figures 3 to 3 16 is an example of an execution screen of the apartment management platform for workers executed on the worker terminal shown in FIG. 1, and FIG. 17 is a block diagram showing the detailed configuration of the platform management server shown in FIG. 1.

As shown in FIG. 1, the system 100 supporting an apartment management service for practitioners according to an embodiment of the present invention includes a practitioner terminal 200 and a platform management server 300.

The worker terminal 200 communicates with the platform management server 300 over a network.

Here, the network refers to a connection structure that allows information exchange between nodes such as a plurality of terminals and servers. Examples of such networks include RF, 3rd Generation Partnership Project (3GPP) network, and Long Term Evolution (LTE). ) network, 5GPP (5rd Generation Partnership Project) network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), It includes, but is not limited to, PAN (Personal Area Network), Bluetooth network, NFC network, satellite broadcasting network, analog broadcasting network, and DMB (Digital Multimedia Broadcasting) network.

In the following, the term at least one is defined as a term including singular and plural, and even if the term at least one does not exist, each component may exist in singular or plural, and may mean singular or plural. This should be self-explanatory. In addition, whether each component is provided in singular or plural form may be changed depending on the embodiment.

More specifically, the worker terminal 200 uses the apartment complex management platform 10 for workers to manage the apartment complex by checking, inspecting, reporting, civil complaint details, and results of the data of the designated apartment complex according to the field work manual. It can be a terminal that records all matters that may occur in the field, such as reports and various meter reading data, and requests that the recorded information be computerized.

The worker terminal 200 uses the apartment complex management platform 10 for workers to manage the complex (announcements of the apartment complex, information of the apartment complex (information on the building register), various passwords of the apartment complex (e.g., entrance to each floor) It may be a terminal that can check information such as password, CCTV password), building owner, sales room, construction company, etc.

Additionally, the worker terminal 200 may be a terminal capable of entering, modifying, deleting, and directly connecting management information of a building subject to management.

In addition, the worker terminal 200 processes image uploads of the status of the management building, scheduler (date, time), schedule management, etc., and provides notification of inspection details (period, cycle, etc. settings) that occur regularly in the building. It may be a terminal that supports .

Additionally, the worker terminal 200 may be a terminal that supports functions such as searching for information on residents of a building, checking registered vehicles by building or lake, and checking direct connection to tenants/lessors.

Additionally, the worker terminal 200 may be a terminal that inputs, modifies, and deletes the status of service companies contracted to the building, and supports company connection, person in charge confirmation, and direct connection services.

Additionally, the worker terminal 200 may be a terminal capable of processing civil complaint status in real time.

Additionally, the worker terminal 200 may be a terminal that checks the QR code inspection log for each complex within the apartment complex.

For reference, in the case of the apartment complex proposed in the present invention, a QR code is attached to the device or configuration to be inspected, and the inspection log recorded by the management company or service company for the device or configuration of the apartment complex is registered through the QR code. , the worker terminal can check the inspection log recording the inspection items of the management company or commercial company through the tagging operation of the QR code.

In addition, the worker terminal 200 may be a terminal that records, modifies and/or manages meter reading information for water, electricity, city gas, heating and cooling installed in an apartment complex, and creates a management fee bill based on the recorded and modified information. there is.

Additionally, the worker terminal 200 may be a terminal capable of viewing the results of discussions at online neighborhood meetings between residents of apartment complexes.

Additionally, the worker terminal 200 may be a terminal capable of communicating with private companies (electricity, lighting, tile, flooring, water leaks, blockage, etc.) assigned to each region.

Referring to FIG. 2, the detailed configuration of the worker terminal will be briefly described.

The worker terminal 200 consists of a communication unit 210, a storage unit 220, a display unit 230, a voice output unit 240, and a control unit 250.

Not all components of the practitioner terminal 200 are essential components, and may be implemented to run the apartment management platform for practitioners by using more components than those shown in FIG. 2, or by fewer components than that. A multi-family housing management platform 10 for practitioners may also be implemented.

The worker terminal 200 is a smart phone, a portable terminal, a mobile terminal, a foldable terminal, a personal digital assistant (PDA), and a portable terminal (PMP). Multimedia Player terminal, Telematics terminal, Navigation terminal, Personal Computer, laptop computer, Slate PC, Tablet PC, ultrabook, wearable device ( Wearable devices (e.g., smartwatch, smart glass, HMD (Head Mounted Display), etc.), Wibro terminal, IPTV (Internet Protocol Television) terminal, smart TV, digital It can be applied to various terminals such as broadcasting terminals, AVN (Audio Video Navigation) terminals, A/V (Audio/Video) systems, flexible terminals, and digital signage devices.

Next, the communication unit 210 communicates with any internal component or at least one external terminal through a wired/wireless communication network. At this time, the external arbitrary terminal may include a server (not shown), another terminal (not shown), etc. Here, wireless Internet technologies include Wireless LAN (WLAN), DLNA (Digital Living Network Alliance), Wibro (Wireless Broadband: Wibro), Wimax (World Interoperability for Microwave Access: Wimax), and HSDPA (High Speed Downlink Packet Access). ), HSUPA (High Speed Uplink Packet Access), IEEE 802.16, Long Term Evolution (LTE), LTE-A (Long Term Evolution-Advanced), Wireless Mobile Broadband Service (WMBS), etc. The communication unit 110 transmits and receives data according to at least one wireless Internet technology, including Internet technologies not listed above. In addition, short-range communication technologies include Bluetooth, RFID (Radio Frequency Identification), Infrared Data Association (IrDA), UWB (Ultra Wideband), ZigBee, and Near Field Communication (NFC). , Ultrasound Communication (USC), Visible Light Communication (VLC), Wi-Fi, Wi-Fi Direct, etc. may be included. Additionally, wired communication technologies may include Power Line Communication (PLC), USB communication, Ethernet, serial communication, optical/coaxial cables, etc.

Additionally, the communication unit 210 can transmit information to and from any terminal through a universal serial bus (USB).

In addition, the communication unit 210 supports technical standards or communication methods for mobile communication (e.g., Global System for Mobile communication (GSM), Code Division Multi Access (CDMA), Code Division Multi Access 2000 (CDMA2000), EV -DO (Enhanced Voice-Data Optimized or Enhanced Voice-Data Only), WCDMA (Wideband CDMA), HSDPA (High Speed Downlink Packet Access), HSUPA (High Speed Uplink Packet Access), LTE (Long Term Evolution), LTE-A (Long Term Evolution-Advanced, etc.), wireless signals are transmitted and received with a base station, the server, and the other terminals on a mobile communication network constructed according to (Long Term Evolution-Advanced), etc.).

In addition, the communication unit 210 receives the apartment management platform (app) for practitioners provided from a server connected to wired/wireless communication under the control of the control unit 250, data related to the platform (app), etc.

The storage unit 220 stores various user interfaces (UI), graphic user interfaces (GUI), etc.

In addition, the storage unit 220 stores data and programs necessary for the operation of the worker terminal 200 running the apartment complex management platform for workers.

That is, the storage unit 220 stores data and commands for the operation of a plurality of applications (application programs or applications) running on the practitioner terminal 200 running the apartment complex management platform for practitioners. You can. At least some of these applications may be downloaded from an external server via wireless communication. In addition, at least some of these applications may be present on the practitioner terminal 200 running an apartment complex management platform for practitioners from the time of shipment for the basic functions of the practitioner terminal 200 running an apartment complex management platform for practitioners. .

Meanwhile, the application program is stored in the storage unit 220, installed on the practitioner terminal 200, and operates (or functions) of the practitioner terminal 200 to run the apartment complex management platform for practitioners by the control unit 250. ) can be driven to perform.

In addition, the storage unit 220 is a flash memory type, hard disk type, multimedia card micro type, and card type memory (for example, SD or XD). memory, etc.), magnetic memory, magnetic disk, optical disk, RAM (Random Access Memory), SRAM (Static Random Access Memory), ROM (Read-Only Memory: ROM), EEPROM (Electrically Erasable Programmable Read-Only Memory), It may include at least one storage medium of PROM (Programmable Read-Only Memory). In addition, the terminal device 100 executing the word learning program may operate web storage that performs the storage function of the storage unit 120 on the Internet, or may operate in relation to the web storage. there is.

In addition, the storage unit 220 stores data related to the apartment complex management platform for practitioners received under the control of the control unit 250.

The display unit (or display unit) 230 uses the user interface and/or graphic user interface stored in the storage unit 220 and the control unit 250 under the control of the control unit 250 to display various menu screens, etc. Content can be displayed.

Here, the content displayed on the display unit 230 includes various text or image data (including various information data) and a menu screen including data such as icons, list menus, and combo boxes. Additionally, the display unit 230 may be a touch screen.

In addition, the display unit 230 may be a liquid crystal display (LCD), a thin film transistor-liquid crystal display (TFT LCD), an organic light-emitting diode (OLED), or a flexible display. It may include at least one of a flexible display, a 3D display, an e-ink display, and a light emitting diode (LED).

In addition, the display unit 230 displays an execution result screen of the apartment management platform for practitioners under the control of the control unit 250.

The audio output unit 240 outputs audio information included in a signal processed by the control unit 250. Here, the audio output unit 240 may include a receiver, speaker, buzzer, etc.

Additionally, the voice output unit 240 outputs a guidance voice generated by the control unit 250.

In addition, the audio output unit 240 outputs audio information (or sound effects) corresponding to the execution result screen of the apartment complex management platform for practitioners by the control unit 250.

The controller (or microcontroller unit (MCU)) 250 executes the overall control function of the practitioner terminal 200 running the apartment complex management platform for practitioners.

In addition, the control unit 250 uses the programs and data stored in the storage unit 220 to perform the overall control function of the worker terminal 200 that runs the apartment complex management platform for workers. The control unit 250 may include RAM, ROM, CPU, GPU, and a bus, and the RAM, ROM, CPU, GPU, etc. may be connected to each other through a bus. The CPU can access the storage unit 120, perform booting using the O/S stored in the storage unit 220, and use various programs, content, data, etc. stored in the storage unit 220. This allows you to perform various operations.

In addition, the control unit 250 is installed in the worker terminal 200 that runs the apartment management platform for workers provided by the server. At this time, the dedicated app may be an app for apartment management services.

Figures 3 to 16 briefly explain the execution screen of the apartment management platform for practitioners according to an embodiment of the present invention.

Referring to FIGS. 3 to 16, the apartment complex management platform 10 for practitioners presented in the present invention includes a complex management interface 11, a management group status interface 12, a schedule interface 13, a resident status interface 14, It may include a management company interface (15), civil complaint status interface (16), inspection log interface (17), meter reading log interface (18), neighborhood association interface (19), and private company management interface (20).

The complex management interface 11 includes complex management (announcements of the apartment complex, information on the apartment complex (information on the building register), various passwords of the apartment complex (e.g., passwords for each floor entrance, CCTV passwords), building owner, sales room, etc. , It may be a terminal that can check construction company information, etc.

The management group status interface 12 may be an interface that provides a direct connection function for inputting, modifying, and deleting management group information of an apartment building subject to management and directly connecting to the management group.

The schedule interface 13 records, modifies, and registers the upload of images taken of the status of the management building, scheduler (date, time), schedule management, etc., and records, edits, and registers the inspection details (period, cycle) that regularly occur in the management building. It may be an interface that provides notifications about settings, etc.

The resident status interface 14 may be an interface that provides functions such as searching for resident information of the target building, checking registered vehicles by building and lake, and checking direct connection to tenants/lessors.

The management company interface 15 may be an interface that supports the functions of entering, modifying, and deleting the status of service companies contracted to the building, connecting to a registered management company, confirming a person in charge, and directly connecting.

The civil complaint status interface 16 may be an interface that supports functions for checking and responding to the civil complaints and complaint status of residents living in the corresponding management building.

The inspection log interface 17 may be an interface that supports a function for checking the manager's inspection log for the inspection target by tagging the QR code attached to the inspection target for each complex in the apartment complex.

For reference, in the case of the apartment complex proposed in the present invention, a QR code is attached to the device or configuration to be inspected, and the inspection log recorded by the management company or service company for the device or configuration of the apartment complex is registered through the QR code. , the worker terminal can check the inspection log recording the inspection items of the management company or commercial company through the tagging operation of the QR code.

The meter reading log interface (18) records, modifies and/or manages meter reading information for water, electricity, city gas, heating and cooling installed in apartments, and supports the functions necessary to create a management fee bill based on the recorded and revised information. It may be an interface that does this.

The neighborhood association interface 19 may be a terminal that can view the results of discussions at an online neighborhood meeting between residents of an apartment complex.

The private company management interface 20 may be an interface that supports a communication function with private companies (electricity, lighting, tile, flooring, water leakage, blockage, etc.) assigned to each region.

Next, referring to FIG. 17, the platform management server 300 builds a database with the information entered and registered in the apartment complex management platform for practitioners, and provides information corresponding to the search term queried in the apartment complex management platform for practitioners. It may be configured to extract information from the database and provide it.

More specifically, the platform management server 300 includes a complex management department 310, a management group status department 320, a schedule department 330, a resident status department 340, a management company management department 350, and a civil complaint status department 360. ), inspection log management department (370), meter reading log management department (380), and community department (390).

The complex management unit 310 is linked to the complex management interface 11, and manages the complex (announcements of the apartment complex, information on the apartment complex (information on the building register), various passwords of the apartment complex (e.g., passwords for each floor entrance), , CCTV password), building owner, sales room, construction company information, etc.

The management group status unit 320 may be linked with the management group status interface 12 to store and register management group information of the apartment building subject to management.

The schedule unit 330 is linked to the schedule interface 13, uploads images taken of the status of the management building from the worker's terminal, manages the scheduler (date, time), schedule, and performs inspections that regularly occur in the management building. It may be configured to provide notification information about details (period, cycle, etc. settings).

The resident status department (340) is linked to the resident status interface (14), searches for resident information of the target building, checks registered vehicles for each building and lake, registers and stores information on tenants/lessors, etc., and makes calls from the worker's terminal. Provides the ability to connect directly to a specified target upon request.

The management company management unit 350 is linked to the management company interface 15, registers and manages the status information of service companies contracted to the building, and provides the contact information of the management company in charge upon request from the worker's terminal. .

The civil complaint status unit 360 may be linked to the civil complaint status interface 16 and may be configured to provide civil complaints and complaint status information of residents living in the corresponding management building.

Additionally, the civil complaint status department (360) supports the intelligent chatbot service function, recognizes predicates in sentences in inquiry messages posted by apartment residents entered into the intelligent chatbot using morphological analysis information, and based on the recognition results Classify and analyze the type of request message. At this time, before performing morphological analysis, preprocessing to normalize the input sentence begins (i.e., input sentence normalization involves removing spacing and spelling errors that exist in the utterance, removing excessive repetitive phrases, combining decomposed phonemes, and emoticons. By performing a normalization process such as recognition, we aim to prevent error propagation leading to the next step, morphological analysis.

Here, to correct spacing errors, a spacing model based on HMM (Hidden Markov Models) can be used, and it is assumed that each syllable of the input sentence has a spacing tag (marked as 1) and a paste tag (marked as 0). You can find the tag sequence that maximizes the probability of the same syllable/tag. In addition, spelling error correction technology can be applied. Rule-based error correction is performed using grapheme-level and syllable-level rules. This automatically extracts string correction rules from the learning corpus composed of user input utterances and corrected utterances. Based on this, the string is modified for the new user input utterance.

Once preprocessing is completed, morpheme analysis and part-of-speech attachment are performed. The morpheme analysis and part-of-speech attachment technology can perform morpheme analysis through the combination of a word-level analysis model and a morpheme-level analysis model.

Afterwards, after analyzing the relationship between the customer's inquiry content and query words, answers are provided to a plurality of preset inquiry scenarios that match or have the highest degree of similarity with the analysis results.

In other words, scenarios in which the query terms match or the similarity is greater than a preset standard value can be searched from the chatbot database and a corresponding response can be output. At this time, the chatbot database may be based on a Retrieval-based model, which is a search-based model, and a Generative model, which is a neural network-based artificial intelligence model.

The inspection log management unit 370 is linked to the inspection log interface 17 and may be configured to provide and manage inspection log information for inspection targets for each complex within the apartment complex. Additionally, it may be configured to update inspection details recorded by the management company on a daily basis.

The meter reading log management unit 380 is linked to the meter reading log interface 18 and may be configured to register and manage meter reading information for water, electricity, city gas, heating and cooling installed in an apartment complex. Additionally, it may be configured to provide meter reading log information.

The community unit 390 may be linked to the neighborhood association interface 19 and may be configured to register and manage the results of online neighborhood meetings held between residents of apartment complexes.

Meanwhile, the platform management server 300 presented in the present invention refines unstructured data, structured data, and semi-structured data contained in stored raw data to build big data. , preprocessing including metadata classification can be performed, and analysis including data mining can be performed on the preprocessed data. Additionally, the analyzed data can be visualized and output. At this time, data mining involves classification, which explores the inherent relationships between preprocessed data and learns a training data set with a known class to predict the class of new data, or clustering, which groups data based on similarity without class information. Clustering) can be performed. Of course, various other mining methods may exist, and mining may be done differently depending on the type of big data collected and stored or the type of query to be requested later. Big data constructed in this way can also go through a verification process using artificial neural network deep learning or machine learning.

At this time, the artificial neural network may use a CNN (Convolutional neural network) structure. CNN is a network structure using convolutional layers and is suitable for image processing, and can classify images based on features within the image by inputting image data. Because there is.

Additionally, text mining is a technology aimed at extracting and processing useful information from unstructured/semi-structured text data based on natural language processing technology. Through text mining technology, you can extract meaningful information from a large amount of text, identify connections with other information, find categories of text, and obtain results that go beyond simple information retrieval. Using this, in the safe transaction service according to an embodiment of the present invention, large-capacity language resources and statistical and regular algorithms can be used to analyze identifiers or natural language input as a query and discover information hidden therein.

In addition, the collected big data, raw data, is stored in parallel and distributed, and the unstructured data, structured data, and semi-structured data included in the stored raw data are purified and , preprocessing including classification is performed using metadata, analysis including data mining is performed on the preprocessed data, and the analyzed data can be visualized and output.

Figure 18 is a network configuration diagram of a system supporting an apartment management service for practitioners according to another embodiment of the present invention. FIG. 19 is a detailed configuration diagram of the integrated measurement device shown in FIG. 1. Figure 20 is a detailed configuration diagram of the building facility management server shown in Figure 18.

As shown in Figure 18, the system 100 supporting the apartment management platform for practitioners according to an embodiment of the present invention includes an integrated measurement device 110, a relay terminal 120, a practitioner terminal 130, and a building. Includes facility management server 140.

The integrated measurement device 110 communicates short-distance with the relay terminal 120 and communicates long-distance with the building facility management server 140 through the network IP of the relay terminal 120.

In addition, the relay terminal 120 communicates at a short distance with the user terminal 130, and when the user terminal 130 and the network IP are linked, measurement information of the integrated measurement device 110 is provided to the user terminal 130.

In addition, the building facility management server 140 provides information obtained by analyzing and monitoring the measurement information measured by the integrated measurement device 110 to the relay terminal 120, and the relay terminal 120 communicates with the user terminal 130. During network IP communication, monitoring information and analysis information transmitted from the building facility management server 140 can be provided.

Here, the network refers to a connection structure that allows information exchange between nodes such as a plurality of terminals and servers. Examples of such networks include RF, 3rd Generation Partnership Project (3GPP) network, and Long Term Evolution (LTE). Network, 5GPP (5rd Generation Partnership Project) network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), Bluetooth network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc., but are not limited thereto.

In the following, the term at least one is defined as a term including singular and plural, and even if the term at least one does not exist, each component may exist in singular or plural, and may mean singular or plural. This should be self-explanatory. Additionally, whether each component is provided in singular or plural form may vary depending on the embodiment.

The integrated measuring device 110 may be configured to measure the amount of gas, electricity, and water consumed by individual households and to detect cracks in water pipes and gas pipes through electrical conductivity.

More specifically, the integrated measurement device 110 includes an information collection unit 111, a data conversion unit 112, a status determination unit 113, a memory 114, a memory control unit 115, and a communication unit 116. do.

The information collection unit 111 collects water, electricity, and gas usage measured in real time from each water meter, electricity meter, and gas meter. Additionally, the information collection unit 111 collects information on the status of water, electricity, and gas meters, such as temperature and electrical conductivity.

The data conversion unit 112 may be configured to convert the collected water, electricity, and gas usage into binary code.

The status determination unit 113 may be configured to determine whether the water, electricity, and gas meters are obsolete based on the collected status information.

The memory 114 is a space for storing water, electricity, and gas usage. The storage space is divided into two areas, one of which can be a backup area, and the other is a read/write (R/W) area. do.

The memory control unit 115 transfers data stored in the read/write (R/W) area of the memory to the backup area when the communication unit 116, which will be described later, is linked to the relay terminal 120 and the network IP, and the communication unit 116 It may be a configuration that operates to transmit recorded data in the R/W area.

On the other hand, when the writing speed to the memory 114 is slower than the reading speed, if the writing speed to the memory 114 is slower than the reading speed, after performing global setting to set the entire memory as a read/write area, It can be operated to perform global data read/write processing, which involves initializing memory writing and then re-performing writing.

The communication unit 116 transmits information on the daily usage of gas, electricity, and water consumed by individual households and the status information of the meter to the building facility management server 130, which will be described later, through the network IP of the relay terminal 120. You can.

Next, the relay terminal 120 may be installed in an individual household and communicate over a short distance with the integrated measurement device 110 and over a long distance with the building facility management server 130, which will be described later.

In addition, the relay terminal 120 stores the measurement information transmitted from the integrated measurement device 110, and when the user terminal connects to the network IP, the relay terminal 120 transmits the stored measurement information to the user terminal and then stores the stored measurement information at a certain level. There are configurations in which data is stored for a period of time and then deleted.

Next, the user terminal 130 may be configured to receive measurement information from an integrated measurement device connected to IP from the relay terminal 120.

Next, the building facility management server 140 collects measurement information of the integrated measurement device through the relay terminal 120, and then collects building ledger information of the building where the individual household is located through the IP of the relay terminal. After that, the proportion used by the individual household among the amount of gas, electricity and water supplied to the building is provided, and the prediction results predicting the life cycle of the gas, electricity and water facilities according to the structure and age of the building are provided. It may be configured to provide the address where the building is located to each business site management terminal.

In addition, the building facility management server 140 analyzes the weekly gas, electricity, and water consumption patterns of each individual household on a quarterly basis, and then, if the error in the quarterly consumption pattern exceeds the preset range, sets it as a facility management target. The judgment results can be provided to the management terminal at each business site.

More specifically, the building facility management server 140 includes an information collection unit 141, a usage pattern and ratio analysis unit 142, a facility inquiry unit 143, a life cycle prediction unit 144, and an error range setting unit ( 145) and a facility management request unit 146.

The information collection unit 141 transmits the IP line of the relay terminal 120 that transmits the ID of the registered integrated measurement device 110 and the measurement information gas of the integrated measurement device 110 transmitted through the IP line. , It may be configured to collect the daily usage of electricity and water and the status information of the meter measuring water, electricity and gas measured by the registered integrated measuring device 110.

The information collection unit 141 can classify and store and manage the collected information by ID of the integrated measurement device 110.

Next, the usage pattern and ratio analysis unit 142 may be configured to analyze the pattern of the weekly gas, electricity, and water usage of each individual household.

In addition, the usage pattern and proportion analysis unit 142 provides a standard consumption rating table of electricity, water, and gas according to the number of people in the individual household, and calculates the proportion used by the individual household by the size of the shape and the intensity of the gradient within the shape. It may be expressed and provided to the relay terminal.

Next, the facility inquiry unit 143 may be configured to search the address information of the individual household based on the IP line, and search the building ledger information and facility information according to the address information.

Here, the facility information may be facility information about gas pipes, water pipes, electric wiring, etc. The building ledger information may be information including facility management information regarding the age of the building, maintenance, facility improvement, etc.

Next, the life cycle prediction unit 144 predicts the facility life cycle of the building based on the age, maintenance status, facility improvement status, and meter status information of the building belonging to the individual household, and then sets the predicted value to the preset life cycle. It may be classified into cycle grades.

In addition, the life cycle prediction unit 144 predicts information on energy efficiency for each facility, deterioration rate for each facility, failure rate for each facility, and lifespan for each facility based on the life cycle grade, and predicts information on the deterioration rate for each facility, failure rate for each facility, and facility life. It may be a configuration that predicts the predicted value of the star's lifespan and the replacement/repair cycle.

Next, the error range setting unit 145 refers to the preset facility life cycle ratings for gas, electricity, and water according to the type and age of the building, and determines the weekly gas, electricity, and water usage patterns of individual households. It may be a configuration that sets the margin of error.

That is, the error range setting unit 145 may be configured to calculate the average value of the water, electricity, and gas usage used by each individual household during a preset period and then set the error range for the usage amount based on the calculated average value.

The set margin of error serves as a standard value for monitoring water leakage due to aging facilities within the building to which individual households belong, or excessive use due to errors by individual households.

Next, the facility management request unit 146 designates the individual household as a facility management target household when the number of times the weekly gas, electricity, and water usage pattern falls outside the error range during the quarter exceeds the preset value. , It may be a configuration that requests facility management to the business site that has jurisdiction over the subject (gas, electricity, water) that is outside the above error range.

In addition, when the facility management request unit 146 receives the electronic bill for the scheduled facility management inspection date for the individual household received from the business terminal, it can transmit it to the relay terminal of the individual household.

For reference, the building facility management server 140 provided in one embodiment of the present invention uses unstructured data, structured data, and semi-structured data included in stored raw data to build big data. -structured) can be purified, preprocessing including classification into metadata can be performed, and analysis including data mining can be performed on the preprocessed data.

Additionally, the analyzed data can be visualized and output. At this time, data mining involves classification, which explores the inherent relationships between preprocessed data and learns a training data set with a known class to predict the class of new data, or clustering, which groups data based on similarity without class information. Clustering) can be performed. Of course, various other mining methods may exist, and mining may be done differently depending on the type of big data collected and stored or the type of query to be requested later. Big data constructed in this way can also go through a verification process using artificial neural network deep learning or machine learning.

At this time, the artificial neural network may use a CNN (Convolutional neural network) structure. CNN is a network structure using convolutional layers and is suitable for image processing, and can classify images based on features within the image by using image data as input. Because you can.

Additionally, text mining is a technology aimed at extracting and processing useful information from unstructured/semi-structured text data based on natural language processing technology. Through text mining technology, you can extract meaningful information from a large amount of text, identify connections with other information, find categories of text, and obtain results that go beyond simple information retrieval. Using this, in the safe transaction service according to an embodiment of the present invention, large-capacity language resources and statistical and regular algorithms can be used to analyze identifiers or natural language input as a query and discover information hidden therein.

In addition, it is possible to provide a semantic search-based search engine that allows machines to understand study search conditions used by humans.

Figure 21 is a flowchart for explaining a method of supporting an apartment management platform for practitioners according to another embodiment of the present invention.

Referring to FIG. 21, the method (S700) of supporting an apartment management platform for practitioners according to an embodiment of the present invention involves transmitting the ID of the integrated measurement device 110 registered in the facility management server 140. The IP line of the relay terminal 120 and the daily usage of gas, electricity, and water, which is the measurement information of the integrated metering device 110 transmitted through the IP line, and the water and electricity measured by the registered integrated metering device 110. , Collect status information of the meter that measures gas (S710).

Afterwards, the pattern of the weekly gas, electricity, and water usage of the individual household is analyzed, a standard consumption rating table of electricity, water, and gas is provided according to the number of people in the individual household, and the proportion used by the individual household is provided. is expressed in terms of shape size and gradation intensity within the shape and provided to the relay terminal (S720).

Next, the address information of the individual household is searched based on the IP line, and the building register information and facility information of the building according to the address information are searched (S730).

Here, the facility information may be facility information about gas pipes, water pipes, electric wiring, etc. The building ledger information may be information including facility management information regarding the age of the building, maintenance, facility improvement, etc.

Next, the facility life cycle of the relevant building is predicted based on the age, maintenance status, facility improvement status, and meter status information of the building belonging to each individual household, and the predicted values are classified into preset life cycle grades. Based on the cycle rating, information on energy efficiency for each facility, deterioration of each facility, failure rate for each facility, and lifespan for each facility are predicted. Predicted values and replacement/repair cycles for the deterioration of each facility, failure rate for each facility, and lifespan for each facility are predicted. Predict (S740).

Afterwards, the preset facility life cycle ratings for gas, electricity, and water according to the type and age of the building are referred to, and the error range of the weekly gas, electricity, and water usage patterns of individual households is set (S750). In other words, the average value of water, electricity, and gas usage used by individual households during a preset period is calculated, and then the usage error range is set based on the calculated average value.

Next, if the number of times the weekly gas, electricity, and water usage pattern falls outside the error range during a quarter exceeds a preset value, the facility management server 140 designates the individual household as a household subject to facility management, After requesting facility management from the workplace that has jurisdiction over the subject (gas, electricity, water) that is outside the above error range, upon receiving an electronic bill of the scheduled date of facility management inspection for the individual household received from the business terminal, the individual household's Transmit to the relay terminal (S760).

22 is a diagram illustrating an example computing environment in which one or more embodiments disclosed herein may be implemented, and is an illustration of a system 1000 that includes a computing device 1100 configured to implement one or more embodiments described above. shows. For example, computing device 1100 may include a personal computer, server computer, handheld or laptop device, mobile device (mobile phone, PDA, media player, etc.), multiprocessor system, consumer electronics, minicomputer, mainframe computer, Distributed computing environments including any of the above-described systems or devices, etc. are included, but are not limited thereto.

Computing device 1100 may include at least one processing unit 1110 and memory 1120. Here, the processing unit 1110 may include, for example, a central processing unit (CPU), a graphics processing unit (GPU), a microprocessor, an application specific integrated circuit (ASIC), a field programmable gate array (FPGA), etc. and can have multiple cores. Memory 1120 may be volatile memory (eg, RAM, etc.), non-volatile memory (eg, ROM, flash memory, etc.), or a combination thereof. Additionally, computing device 1100 may include additional storage 1130. Storage 1130 includes, but is not limited to, magnetic storage, optical storage, etc. The storage 1130 may store computer-readable instructions for implementing one or more embodiments disclosed in this specification, and other computer-readable instructions for implementing an operating system, application program, etc. may also be stored. Computer-readable instructions stored in storage 1130 may be loaded into memory 1120 for execution by processing unit 1110. Computing device 1100 may also include input device(s) 1140 and output device(s) 1150.

Here, the input device(s) 1140 may include, for example, a keyboard, mouse, pen, voice input device, touch input device, infrared camera, video input device, or any other input device, etc. Additionally, output device(s) 1150 may include, for example, one or more displays, speakers, printers, or any other output devices. Additionally, the computing device 1100 may use an input device or output device provided in another computing device as the input device(s) 1140 or the output device(s) 1150.

Additionally, computing device 1100 may include communication connection(s) 1160 that allows computing device 1100 to communicate with another device (e.g., computing device 1300).

Here, communication connection(s) 1160 may include a modem, network interface card (NIC), integrated network interface, radio frequency transmitter/receiver, infrared port, USB connection, or other device for connecting computing device 1100 to another computing device. May contain interfaces. Additionally, communication connection(s) 1160 may include a wired connection or a wireless connection. Each component of the computing device 1100 described above may be connected by various interconnections such as buses (e.g., peripheral component interconnect (PCI), USB, firmware (IEEE 1394), optical bus structure, etc.) and may be interconnected by a network 1200. As used herein, terms such as "component", "system", etc. generally refer to computer-related entities that are hardware, a combination of hardware and software, software, or software in execution.

For example, a component may be, but is not limited to, a process running on a processor, a processor, an object, an executable, a thread of execution, a program, and/or a computer. For example, both the application running on the controller and the controller can be components. One or more components may reside within a process and/or thread of execution, and a component may be localized on one computer or distributed between two or more computers.

In the above, the present invention has been described in detail with reference to examples, but those skilled in the art will be able to make various substitutions, additions, and modifications without departing from the technical spirit described above. It is natural, and such modified embodiments should also be understood as falling within the scope of protection of the present invention as defined by the patent claims attached below.

Embodiment 1
100: System supporting apartment management services for practitioners
200: Practitioner terminal
300: Platform management server
310: Complex Management Department
320: Management Group Status Department
330: Schedule department
340: Resident Status Department
350: Management company management department
360: Civil Complaint Status Department
370: Inspection log management department
380: Meter reading log management department
390: Community Department
Second embodiment
100: System supporting apartment management services for practitioners
110: integrated measurement device
111: Information Collection Department
112: Data conversion unit
113: Status judgment unit
114: memory
115: memory control unit
116: Department of Communications
120: relay terminal
130: user terminal
140: Building facility management server
141: Information Collection Department
142: Usage pattern and proportion analysis unit
143: Facility inquiry department
144: Life cycle prediction unit
145: Error range setting unit
146: Facility management request department

Claims (5)

An integrated measuring device that measures the amount of gas, electricity and water consumed by individual households and detects cracks in water and gas pipes through electrical conductivity;
A relay terminal installed in the individual household that communicates with the integrated measurement device via Wi-Fi;
a user terminal that receives measurement information from an integrated measurement device connected to IP from the relay terminal; and
After collecting the measurement information of the integrated measurement device through the relay terminal, and collecting building ledger information of the building where the individual household is located through the IP of the relay terminal, the amount of gas, electricity and water supplied to the building It provides the proportion used by the individual households, and provides prediction results predicting the life cycle of gas, electricity, and water facilities according to the structure and age of the building to each business management terminal that has jurisdiction over the address where the building is located. Includes a building facility management server,
The building facility management server is
After analyzing the weekly gas, electricity and water consumption patterns of the individual households on a quarterly basis, if the error in the quarterly consumption pattern exceeds the pre-set range, the judgment results determined to be subject to facility management are sent to the management terminal of each business site. A system that supports apartment management services for practitioners, characterized in that it provides.
According to paragraph 1,
The building facility management server is
An information collection unit that collects the IP line of the relay terminal that transmits the ID of the registered integrated measurement device and the daily usage of gas, electricity, and water, which is the measurement information of the integrated measurement device transmitted through the IP line;
a building facility inquiry unit that searches address information of the individual household based on the IP line, and searches building register information and facility information of the building according to the address information;
a usage pattern analysis unit that analyzes patterns of the weekly gas, electricity, and water usage of the individual households;
An error range setting unit that sets the error range of the weekly gas, electricity, and water usage pattern according to the preset facility life cycle grade for gas, electricity, and water according to the type and age of the building; and
If the number of times during a quarter that the weekly gas, electricity, and water usage pattern falls outside the error range exceeds the preset value, the individual household is designated as a household subject to facility management, and the objects (gas, electricity, etc.) outside the error range are designated as households subject to facility management. A system that supports apartment management services for practitioners, including a facility management request department that requests facility management from workplaces with jurisdiction over the capital city.
According to paragraph 1,
The building facility management server is
Provides a standard consumption rating table of electricity, water, and gas according to the number of people in each individual household,
A system supporting an apartment management service for practitioners, characterized in that the proportion used by the individual household is expressed in terms of shape size and gradient intensity within the shape and provided to the relay terminal.
According to paragraph 2,
The building facility management server
A system supporting an apartment management service for workers, characterized in that upon receiving an electronic bill for the scheduled facility management inspection date for the individual household received from the business terminal, the system transmits it to the relay terminal of the individual household.
The IP line of the relay terminal that transmitted the ID of the registered integrated metering device, and the daily usage of gas, electricity, and water, which is the measurement information of the integrated metering device transmitted through the IP line, and the water measured by the registered integrated metering device. , collecting status information of meters that measure electricity and gas;
Analyze patterns of weekly gas, electricity, and water usage by individual households, provide a standard consumption rating table for electricity, water, and gas according to the number of people in each individual household, and plot the proportion used by each individual household. expressing the size and gradation intensity within the shape and providing the information to the relay terminal;
Retrieving address information of the individual household based on the IP line, and retrieving building register information and facility information of the building according to the address information;
After predicting the facility life cycle of the relevant building based on the age, maintenance status, facility improvement status, and meter status information of the building belonging to the individual household, classifying the predicted value into a preset life cycle grade, and then life cycle grade. Based on this, it predicts information on the energy efficiency of each facility, the deterioration of each facility, the failure rate of each facility, and the lifespan of each facility, and predicts the predicted values for the deterioration of each facility, the failure rate of each facility, and the lifespan of each facility, as well as the replacement/repair cycle. step;
Referring to preset facility life cycle ratings for gas, electricity, and water according to the type and age of the building, and setting an error range for the weekly gas, electricity, and water usage patterns of individual households;
If the number of times during a quarter that the weekly gas, electricity, and water usage pattern falls outside the error range exceeds the preset value, the individual household is designated as a household subject to facility management, and the objects (gas, electricity, etc.) outside the error range are designated as households subject to facility management. After requesting facility management from a workplace with jurisdiction over the capital city), upon receiving an electronic bill for the scheduled facility management inspection date for the individual household received from the terminal of the workplace, the practitioner includes the step of transmitting it to the relay terminal of the individual household. How to support multi-family property management services.