KR20160003361A - Method and Apparatus for Management Total Taxi Call Center - Google Patents

Abstract

A method and an apparatus for managing an integrated taxi call center are disclosed. According to the present invention, a method for providing an integrated taxi call service in association with a plurality of local taxi call systems comprises the steps of: acquiring location information of a user from a terminal requesting a taxi call service; acquiring location information of a taxi located within a preset range with respect to a grasped location of the user; selecting a taxi located on the shortest path from the location of the user in terms of a traveling distance, based on the location information of the user and the location information of the taxi; and notifying a selection result including the location information of the user to the local taxi call system in which the selected taxi has been joined.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method and apparatus for managing a taxi integrated call center,

The present embodiment relates to a taxi-integrated call center management method and apparatus.

It should be noted that the following description merely provides background information related to the present embodiment and does not constitute the prior art.

Currently, taxi sales are generally divided into prefectural municipalities, metropolitan municipalities, special municipal municipalities, special self-governing municipalities, municipal and county pre-established business areas, Therefore, the current call taxi service is mainly operated within the business area.

However, in the current call taxi service, a taxi carrier carries passengers in the original business area, moves to another business area, and then returns to the original business area. In this case, if the destination of the temporary operation is the original business area, it is possible to operate without violating the regulations.

On the other hand, in general, when a taxi departed from the original business area and moved to another business area, it was almost impossible for the taxi to return to the original business area due to the failure to burn passengers. There is a problem that it falls.

The main purpose of this embodiment is to provide a method and apparatus for managing a nationwide integrated taxi call center by linking information of various taxi call centers currently operating nationwide to a nationwide taxi integrated call center and utilizing a single number.

According to an aspect of the present invention, there is provided a method of providing an integrated taxi call service in connection with a plurality of local taxi call systems, comprising: acquiring location information of a user from a terminal requesting a taxi call service; Acquiring position information of a taxi located in a predetermined range based on the position of the person identified; Selecting a taxi located on the shortest path from the user's location based on the location information of the user and the location information of the taxi; And notifying a selection result including the location information of the user to the local taxi call system to which the selected taxi is subscribed.

As described above, according to the present embodiment, it is possible to provide a call service service to a single service number or an app anywhere in the nation by linking the information of the local taxi call center to the nationwide taxi call service center.

Further, according to the present embodiment, when the user uses the nationwide taxi call service, it is possible to shorten the dispatch time by providing the user with a taxi located at the closest distance to the user.

In addition, according to the present embodiment, since the nationwide taxi call service manages all the taxis nationwide, it is possible to reduce the amount of carbon emissions from the taxi because the taxis can reduce the amount of work required for roaming to find the user.

1 is a diagram schematically showing a nationwide taxi call service according to the present embodiment.
FIG. 2 is a diagram schematically showing a taxi-integrated call center management system according to the present embodiment.
3 is a diagram illustrating a method of locating a user according to the present embodiment.
4A is a view schematically showing an automatic dispensing process in this embodiment.
4B is a diagram showing a method of indirect dispensing during the automatic dispensing process.
4C is a view showing a designated dispensing method during the automatic dispensing process.
5A is a diagram schematically illustrating a method in which an automatic dispatching process operates on a linear distance basis in this embodiment.
FIG. 5B is a view schematically showing a method in which the automatic dispatch process operates on the basis of the travel distance in this embodiment.
5C is a diagram schematically showing a method in which the automatic dispatching process operates on the basis of the linear distance in the present embodiment.
FIG. 6 is a diagram illustrating a method of rearrangement of a taxi-integrated call center management system according to the present embodiment.
7 is a schematic view illustrating a manual dispatching process according to the present embodiment.
8 is a diagram showing a call transfer rule of a manual dispatch.
9 is a diagram showing an application configuration of a taxi-integrated call center management system.
10 is a timing chart for explaining a process of driving a nationwide taxi call service application according to the present embodiment.

Hereinafter, the present embodiment will be described in detail with reference to the accompanying drawings.

1 is a diagram schematically showing a nationwide taxi call service according to the present embodiment.

The nationwide taxi call service according to the present embodiment includes a call user, a nationwide taxi call service center, a plurality of business call center, and a plurality of taxis. Here, since the nationwide taxi call service center manages a plurality of business call centers integrally, it is possible to realize local dispatch centered on the user's location, and the dispatching success rate is increased. Here, a plurality of enterprise call centers include a large-scale call center, a medium-scale call center, and a small-scale call center.

FIG. 2 is a diagram schematically showing a taxi-integrated call center management system according to the present embodiment.

In the taxi-integrated call center management system according to the present embodiment, when there is a call service request of the taxi user, the system locates the user and connects the nearest taxi call company. Here, the closest taxi call company is C company. Accordingly, responsible dispatch and service provision is possible. Referring to FIG. 1, in a method of providing an integrated taxi call service in connection with a plurality of local taxi call systems, location information of a user is obtained from a terminal requesting a taxi call service. And obtains the position information of the taxi located in the predetermined range based on the detected individual position. Based on the location information of the user and the location information of the taxi, a taxi located on the shortest path in the user's location and travel distance is selected. The selection result including the user's location information is notified to the local taxi call system to which the selected taxi belongs.

3 is a diagram illustrating a method of locating a user according to the present embodiment.

A user who requests a nationwide taxi call service using a smartphone app can use the appcall method when he / she wants to talk with an agent. A user who desires automatic dispatch without an agent can handle the process by an automatic dispatching method. Here, the method of grasping the location of the user is to grasp the location of the user using the LBS when the user uses the telephone connection, and to grasp the location of the user using the GPS when using the self-application.

4A is a view schematically showing an automatic dispensing process in this embodiment.

In the automatic dispatching process according to the present embodiment, the user transmits a call waiting dispatch request signal to the nationwide taxi call service center, and the shortest distance vehicle dispatch information is transmitted from the nationwide taxi call service center to the local taxi call center. The local taxi call center automatically dispatches without going through an agent, and asks the taxi driver for the result of the dispatch approval or rejection intention. If the taxi driver approves the dispatch, the user is provided with a call taxi service. If the taxi driver refuses dispatch, the dispatcher carries out the dispatch process.

4B is a diagram showing a method of indirect dispensing during the automatic dispensing process.

The indirect dispatching method selects the shortest distance taxi from the integrated call for the automatic dispatch request and determines the local call according to the selection result. Local calls dispatch taxis according to local dispatch rules separately from the results of taxi selection for unified calls. Here, since the indirect dispatching method is selected according to the dispatch rule of the local call, there is little repulsion by the local call and the taxi driver, and the success rate is high.

4C is a view showing a designated dispensing method during the automatic dispensing process.

The designated dispatch method selects the shortest distance taxi from the integrated call for the automatic dispatch request, and determines the local call according to the selection result. The local call is placed in the selected taxi in the integrated call, and the rearrangement is performed according to the local call dispatch rule when the dispatch fails. Here, the dominance is reflected in the designated result of the integrated call, but the call success rate is lowered and the time required may be longer.

5A is a diagram schematically illustrating a method in which an automatic dispatching process operates on a linear distance basis in this embodiment.

The automatic dispatching process according to the present embodiment generates the shortest distance vehicle dispatching information at the national taxi call service center based on the straight line distance. Here, in the case of generating the shortest distance vehicle dispatching information based on the straight line distance, it is a simple and simple method, but it may not be the shortest distance on the actual running distance. Further, a method for preventing rearward dispatch, for example, a method of distributing the customer on the right side in the vehicle traveling direction to the top priority is needed.

FIG. 5B is a view schematically showing a method in which the automatic dispatch process operates on the basis of the travel distance in this embodiment.

The automatic dispatching process according to the present embodiment generates the shortest distance vehicle dispatching information at the nationwide taxi call service center based on the actual distance traveled. Here, in the case of generating the shortest distance vehicle dispatching information based on the actual traveling distance, a quick taxi call service is possible. On the other hand, when generating the shortest distance vehicle dispatching information based on the actual distance traveled, it is necessary to link the navigation system, so that the moving direction of the vehicle must be grasped.

5C is a diagram schematically showing a method in which the automatic dispatching process operates on the basis of the linear distance in the present embodiment.

The automatic dispatch process according to the present embodiment generates dispatch information in a nationwide taxi call service center using an order dispatching system. When the dispatch information is generated by the nationwide taxi call service center using the order number, a standby area of a predetermined area is selected and a virtual standby order number is assigned to the taxi in the waiting area. Here, a dispatch taxi is selected according to the waiting order.

FIG. 6 is a diagram illustrating a method of rearrangement of a taxi-integrated call center management system according to the present embodiment.

The cultivation method includes one-on-one forced dispatching method and the company's own process utilization method.

For one-on-one forced dispatching, one shortest distance taxi is selected from the National Taxi Call Service Center, and a one-on-one compulsory dispatch is requested in connection with the local taxi call center system to which the vehicle belongs. Here, when the cultivation due to the rejection occurs, the nationwide taxi call service center searches for the shortest distance taxi again, and performs one-on-one forced rearrangement. As a result, the ideal shortest distance distribution is realized, but the modification part of the existing business system is increased, and the frequency of rearrangement due to rejection is also increased.

In order to use the self-process of the business, a shortest distance taxi is selected from the nationwide taxi call service center, and only the call is delivered to the local taxi call center to which the vehicle belongs. The actual vehicle dispatcher then uses its own processor in the local taxi call center. Here, when the cultivation due to rejection occurs, the local taxi call center performs the responsibility dispatching itself. As a result, the success rate of dispatch is increased and the correction part of the system is small, but realization of the shortest distance distribution is difficult.

7 is a schematic view of a manual dispatching process according to the present embodiment.

In the passive dispatching process according to the present embodiment, a user transmits a call pickup dispatch request signal to a nationwide taxi call service center, and connects to a local taxi call center from a nationwide taxi call service center. At the local taxi call center, the agent calls the user and performs call reception and taxi dispatch. The local taxi call center transmits the user location information and dispatch request information to the taxi driver. The taxi driver will send the taxi information to the local taxi call center if he approves the dispatch, and will send a rejection notice to the local taxi call center if he refuses the dispatch. If the taxi driver approves the dispatch, he calls the user. In addition, the local taxi call center transmits taxi information to the user when the taxi driver receives the taxi information from the taxi driver according to the dispatch approval.

8 is a diagram showing a call transfer rule of a manual dispatch.

Referring to Fig. 8, the transfer rules of manual dispatch include a first scheme, a second scheme, a third scheme, and a fourth scheme.

The first option allocates taxi users based on the number of members of the local taxi call center. As a result, it is possible to reflect the size of the business, but the number of members can not accurately reflect the amount of call input, so there may be a backlash by business operators, and members can be concentrated in a local taxi call center with a large business size.

The second option is based on the success rate of the local taxi call center. As a result, it is possible to improve the service quality by improving the dispatching success rate. However, it is necessary to establish detailed additional criteria and it is necessary to set up the initial allocation rule of the service until the success rate is measured.

The third option determines the order number of the local taxi call call center and distributes the users according to the order. Therefore, although the implementation of the scheme is easy, the system construction is well done, and there may be opposition from the local taxi call centers, which have a relatively large business scale.

The fourth option is allocated to the local taxi call center with a large number of taxi within the approximate location range based on the user when the call is requested. Accordingly, if the application is not provided because the call is transferred to the center having a lot of tolerance tax, the success rate of the dispatch is increased but it is based on the position information of the taxi.

9 is a diagram showing an application configuration of a taxi-integrated call center management system.

The user confirms the setting and display of the boarding position, the display of the surrounding taxi, the setting of the departure time, the setting and display of the destination, the display of the dispatching taxis, and the storage of the riding record. Taxi drivers can use the app to display nearby reservations, display dispatch, transmit taxi real time information, and transfer taxi status. Users and taxi drivers commonly use apps to display their current location, notify arrival of taxis to boarding stations, notify arrival of taxis, show route using real-time road network, request information deletion, notify departure taxi, depart taxi, Taxi real time location inquiry, personal information registration and information providing agreement.

10 is a timing chart for explaining a process of driving a nationwide taxi call service application according to the present embodiment.

Although FIG. 10 shows a user app, a dispatch server, and a taxi terminal for convenience of explanation, the present invention is not limited thereto.

Your app will ask you to confirm that you are collecting personal information. If the user agrees to collect personal information, the user app sends a personal information storage request or communication status confirmation request to the dispatch server to the user app. Here, when the user refuses to collect personal information, the user's app is terminated. The user app receives the communication status confirmation request signal from the dispatch server, executes the call preparation operation when the communication status is stable, and displays characters or texts so that the user can select whether or not to make a reservation. When the user's app receives a reservation signal from the user, it transmits the reservation signal to the dispatch server. When the user's app receives a reservation refusal signal from the user, the user's app displays characters or texts to select whether or not to request a taxi. When the user's app receives a taxi request signal from the user, it transmits a dispatch request signal to the dispatch server. The dispatch server transmits a call signal to the taxi terminal according to the dispatch request signal. The cab terminal receives the call admission signal from the taxi driver and transmits the call admission signal to the dispatch server, and the dispatch server transmits the dispatch tax information to the user app according to the call admission signal. The user can check dispatch taxi information including taxi departure time information, taxi arrival confirmation information, and the like by using the user app.

The above description is merely illustrative of the technical idea of the present embodiment, and various changes and modifications may be made by those skilled in the art without departing from the essential characteristics of the embodiments. Therefore, the present embodiments are to be construed as illustrative rather than limiting, and the scope of the technical idea of the present embodiment is not limited by these embodiments. It is to be understood that the scope of the present invention is to be construed as being limited only by the scope of the appended claims.

Claims (1)

A method for providing an integrated taxi call service in connection with a plurality of local taxi call systems,
Acquiring location information of a user from a terminal requesting a taxi call service;
Acquiring position information of a taxi located in a predetermined range based on the position of the person identified;
Selecting a taxi located on the shortest path from the user's location based on the location information of the user and the location information of the taxi; And
A step of notifying the selection result including the location information of the user to the local taxi call system to which the selected taxi is subscribed
The method comprising the steps of:

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