KR20040088975A - System and method for personal secretary phone service - Google Patents

Abstract

PURPOSE: A personal secretary telephone service system and a method thereof are provided to input receiver information from a service subscriber, and to connect a call to a receiver's terminal by retrieving a telephone number of the receiver. CONSTITUTION: A switching device senses an off-hook state of a subscriber terminal, and transmits a telephone number of a subscriber. A service server confirms whether the subscriber is registered by using the subscriber's telephone number, inputs receiver information from the subscriber, and connects a call to a receiver's terminal by retrieving the telephone number. The service server comprises as follows. A connection controller(210) connects the subscriber's call with the receiver. A service processor(220) confirms whether the subscriber is registered by using the subscriber's telephone number, inputs the receiver information by using an ARS, retains a telephone number list of the subscriber, and retrieves the receiver's telephone number from the telephone number list.

Description

System and method for personal secretary phone service

The present invention relates to a personal assistant telephone service system and a method thereof, and more particularly, by using a direct telephone function, a calling number transfer function, a switching function, a voice recognition function, and a database of service subscribers. A personal assistant telephone service system capable of making a call and a method thereof.

In general, a telephone service can be used by remembering a telephone number and pressing the number on the telephone terminal.

However, when there are a large number of phone numbers, it is difficult to remember them one by one, so it is common to record them on a separate recording medium and use them when needed.

In recent years, the mobile phone terminal has been used a lot because there is a function that can record the phone number.

However, if you do not remember the serial number of the recorded telephone number, you have to search and find a phone service.

Discomfort of the telephone service as described above is inevitably more inconvenient for the elderly, and in the case of a small business owner who does not have a personal assistant, there is a problem that it is difficult to manage the phone numbers of numerous partners.

In order to solve the above problems, it is an object of the present invention to receive a telephone service without remembering the telephone number.

Another object of the present invention is to use a direct telephone function, caller ID transfer function, switching function, voice recognition and service subscriber's database to receive telephone service without having to remember the telephone number.

1 is a block diagram of a system to which the personal assistant phone service according to the present invention is applied.

2 is an internal configuration diagram of a personal assistant system according to the present invention.

Figure 3 is a flow chart of a personal assistant telephone service providing method according to the present invention.

To this end, the personal assistant telephone service system according to the present invention includes a switching device for detecting a hookoff from a subscriber's terminal and transmitting the subscriber's telephone number; Connected to the terminal of the subscriber by the switching device to check whether the subscriber is using the telephone number of the subscriber received from the switching device, receiving information of the called party from the subscriber, and searching for the telephone number of the called party; A service server for connecting a call to the called party's terminal,

The service server includes a connection control unit for connecting and controlling the call of the subscriber with the called party; The subscriber confirms whether the subscriber is using the subscriber's telephone number received from the switching device, receives the information of the called party by using ARS, and maintains the subscriber's telephone number list in the telephone number list. And a service processor for searching for a telephone number.

In addition, the personal assistant telephone service method according to the present invention is a service method of a system for providing a personal assistant telephone service to a subscriber by holding a subscriber's telephone number list. A first step of connecting the subscriber's telephone terminal and the personal assistant telephone service system in a switching device connected to the terminal; Transmitting, by the switching device, the telephone number of the subscriber to the personal assistant telephone service system; A third step of confirming whether the subscriber subscribes to the service using the telephone number of the subscriber in the personal assistant telephone service system and receiving information of the called party from the subscriber using ARS; A fourth step of searching for the telephone number of the called party in the telephone number list by using the called party information; And a fifth process of connecting the subscriber's call to the called party's telephone number.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a block diagram of a system to which the personal assistant phone service according to the present invention is applied.

As shown, the present invention provides a subscriber terminal 110 receiving a personal assistant telephone service, an outgoing exchange 120 receiving the subscriber terminal 110 through a subscriber line, and an individual providing a personal assistant telephone service to the subscriber. A secretary system 130, a terminal 150 of a called party to which a subscriber wants to talk, and a called exchange 140 that accommodates the called terminal 150 are provided.

2 shows the configuration of the personal assistant system 130.

The personal assistant system includes a connection control unit 210, a service processing unit 220, and a management unit 230. The connection control unit 210 controls the incoming call from the subscriber and the call connected to the called party. The processor 220 includes a database for storing subscriber information and a list of telephone numbers, and performs a function of searching for a corresponding telephone number according to a subscriber's request, and the manager 230 manages call connection, service processing, and a database. Perform the function.

The subscriber's information provided by the service processing unit 120 includes personal information about the subscriber, such as the subscriber's name, social security number, address, and subscriber's telephone number. The telephone number list includes a list of telephone numbers of the called party whom the subscriber wants to call. This includes the name, nickname, address, and telephone number of the called party.

The service processor 120 provides the ARS to the subscriber in order to collect the receiver's information from the subscriber, and has a voice recognition function to interpret the voice information input from the subscriber.

The manager 230 may provide all items for the manager to manage the personal assistant service, and manage call connection history, call history and billing information management, subscriber management, and system management.

The function and operation of the components will be described with reference to FIG. 3 as follows.

The subscriber who subscribes to the personal assistant phone service picks up the handset of the subscriber station 110 when he / she wants to talk to the called party. The subscriber station 110 is connected to the personal assistant system 130 using the function of the direct telephone (S310).

At this time, the call of the subscriber station 110 introduced into the personal assistant system 130 is transferred to the connection control unit 210 and connected.

When the subscriber terminal 110 and the personal assistant system 130 are connected, the calling exchange 120 transmits the subscriber's telephone number to the personal assistant system 130 using the calling number transfer function (S320). The controller 210 transmits the subscriber's telephone number to the service processor 220, and the service processor 220 provides the ARS after checking the subscriber by referring to the subscriber's telephone number and the database (S330).

The subscriber speaks the name and the nickname of the called party according to the guidance of the ARS, or retrieves a list of telephone numbers through a button of the phone and selects the called party (340).

The service processor 220 interprets the information of the called party selected through the button of the phone or interprets the called party information by the subscriber through the voice recognition function to retrieve the called party's phone number from the telephone number list and sends the called party to the connection control unit 210. Pass the phone number to connect the call (S350).

The connection control unit 210 transmits the subscriber's call to the destination terminal 150 through the public telephone network and the destination exchange 140 to enable the subscriber and the called party to make a call (S360).

If it is not easy to search the list of phone numbers using the voice recognition function or the button of the phone, the subscriber can directly call the receptionist by pressing a specific number.

The foregoing description is an embodiment of a personal assistant telephone service between wired telephone terminals using a public telephone network, but the present invention can also be applied to a mobile telephone terminal, wherein the subscriber terminal 10 or the called terminal 50 is a mobile telephone terminal. In one case, the source exchange 20 or the destination exchange 40 is replaced by a base station and a mobile switching center (MSC), and the technical difference implemented at this time can be easily implemented by those skilled in the art.

As described above, the present invention makes use of a direct telephone function, caller ID transfer function, switching function, voice recognition function, and a service subscriber's database so that a telephone service can be used without having to remember a telephone number, thereby making a telephone call with simple operation. The service can be used.

In addition, it is possible to provide personal assistant services to those who cannot employ personal assistants, which can satisfy the needs of users as well as expand the scope of telephone service.

Claims (15)

A switching device for detecting a hookoff from the subscriber's terminal and transmitting the subscriber's telephone number; Connected to the terminal of the subscriber by the switching device to check whether the subscriber is using the telephone number of the subscriber received from the switching device, receiving information of the called party from the subscriber, and searching for the telephone number of the called party; A personal assistant telephone service system comprising a service server for connecting a call to a called party's terminal. The method of claim 1, The service server, A connection controller for connecting and controlling the subscriber's call with the called party; The subscriber confirms whether the subscriber is using the subscriber's telephone number received from the switching device, receives the information of the called party by using ARS, and maintains the subscriber's telephone number list in the telephone number list. Personal assistant telephone service system comprising a service processing unit for retrieving a telephone number. The method of claim 2, The service processing unit, Personal information telephone service system, characterized in that to receive the information of the called party by voice to recognize the information of the called party by the voice recognition function to retrieve the telephone number of the called party from the telephone number list. The method of claim 3, wherein The telephone number list, Personal assistant telephone service system comprising the called party's name, alias, address and telephone number of the called party. The method of claim 2, The service processing unit, Personal assistant telephone service system, characterized in that to hold the personal information of the subscriber to identify the subscriber by searching the subscriber's telephone number in the personal information. The method of claim 5, wherein Personal information of the subscriber, Personal assistant telephone service system comprising the subscriber's name, social security number, address, and subscriber's telephone number. The method of claim 1, The service server, Personal assistant telephone service system, characterized in that it further comprises a management unit for managing the subscriber and the system, including the call connection history and call history and billing information of the subscriber. The method of claim 1, The switching device is a personal assistant telephone service system, characterized in that the exchange of wired telephone network. The method of claim 1, And the switching device is a base station of a mobile communication network and a mobile communication switching station. A service method of a system for maintaining a telephone number list of a subscriber and providing a personal assistant telephone service to the subscriber, A first step of connecting the subscriber's telephone terminal to the personal assistant telephone service system in a switching device connected to the subscriber's telephone terminal when the telephone terminal of the service subscriber is hooked off; Transmitting, by the switching device, the telephone number of the subscriber to the personal assistant telephone service system; A third step of confirming whether the subscriber subscribes to the service using the telephone number of the subscriber in the personal assistant telephone service system and receiving information of the called party from the subscriber using ARS; A fourth step of searching for the telephone number of the called party in the telephone number list by using the called party information; And And a fifth process of connecting the subscriber's call to the called party's telephone number. The method of claim 10, The third process is to receive the information of the called party by voice, The fourth step is characterized by recognizing the information of the called party by the voice recognition function to retrieve the telephone number of the called party in the telephone number list. The method of claim 11, The telephone number list, Personal call phone service method comprising the name of the called party, the nickname, the address and the telephone number of the called party. The method of claim 12, Whether the subscriber subscribes to the service, Personal assistant telephone service method characterized in that by using the personal information including the subscriber's name, social security number, address, and the subscriber's telephone number. The method according to any one of claims 10 to 13, The switching device is a personal assistant telephone service method, characterized in that the exchange of wired telephone network. The method according to any one of claims 10 to 13, And the switching device is a base station of a mobile communication network and a mobile communication switching station.