KR100783109B1 - Method for Connecting Client to Branch - Google Patents

Abstract

The present invention relates to a method and system for connecting a branch, wherein the location information of a client connected to a server (for example, a financial server, etc.) is checked, the shortest distance point information corresponding to the location information is checked, and the shortest point is And a predetermined communication channel between the client and the client. Preferably, the communication channel may include a wired telephone connection, an internet telephone connection, a wireless terminal connection, a wired or wireless messenger communication means connection, and the like. Thereby, when using Internet (mobile) banking, it is possible to provide differentiated customer loyalty by connecting to a communication channel with a branch (or employee), and also by linking derivatives information with a customer's query request when connecting to a customer, In addition to promoting and selling derivatives, it can promote branch revitalization.

Branch, connection, communication channel

Description

 {Method for Connecting Client to Branch}

1 is a simplified block diagram of a preferred point connection system according to the present invention.

2 is a simple flowchart of a point connection process according to a preferred embodiment of the present invention.

3 is a simplified block diagram of a point connection system according to another preferred embodiment of the present invention.

4 is a simple flowchart of a point connection process according to another preferred embodiment of the present invention.

5 is an exemplary view of a web page according to a preferred embodiment of the present invention.

6 is an exemplary wireless terminal service page according to a preferred embodiment of the present invention.

<Description of main parts of drawing>

100: server 105: customer location confirmation unit

110: branch information check unit 115: communication connection unit

120: extraction unit 125: information request unit

130: notification unit 135: information receiving unit

140: determination unit 145: storage unit

150: receiver 155: storage medium

160: client terminal 165: branch (employee) communication means

According to the present invention, a client terminal accesses a banking server or the like and checks the location information of the client in a process of processing a predetermined financial business, and is located at the shortest distance from the identified client's location (or branch employee). And a method and system for connecting a communication channel between a client and the client.

Internet banking handles certain banking tasks through the network of the Internet and the interface of a web browser. The Internet banking uses a network of the Internet and a popular interface of a web browser. Banking can be done with a browser. Mobile banking, which does not visit banks directly or access banking servers through Internet terminals, is widely used by mobile terminals with financial IC chips. to be.

However, with the recent increase in financial diversification and the demand for providing customized comprehensive financial services, banks, etc., have become interested in practically providing professional services related to customer fund management and new products.

In this situation, it is possible to solve the problem that may occur because the role of the existing Internet banking and the branch of the real bank (branch branch) is mutually limited, and the banking and branch window are connected to one stop to activate the banking and branch office. It's time to find a service that can get all of the activation.

An object of the present invention for resolving the above problems is a customer location confirmation unit for confirming the location information of the client, when the client wired or wireless terminal access, and the location information of the location and the shortest distance to the identified client The present invention provides a point connection system including a point information confirming unit for confirming and a communication connection unit for connecting a communication point between the identified point (or branch employee) and the client, and a method for connecting a branch using the same.

In addition, another object of the present invention, the client location confirmation unit for confirming the location information of the client when the client wired or wireless terminal connection, and the point information for confirming the location information of the location and the shortest distance to the identified client Confirmation unit, a communication means confirmation unit for confirming the communication means connection information of the confirmed point (or branch staff) and an information providing unit for providing the communication means connection information of the confirmed point (or branch staff) to the client terminal The present invention provides a point connection system and a point connection method using the same.

It is still another object of the present invention to implement the method and system for connecting a branch, at least one client information and a client location information data file for storing the location information of the client in association with each other and the location information of each branch and each branch An information storage medium for storing a branch information data file for storing communication means connection information (or communication means connection information of a branch employee) is provided.

According to an aspect of the present invention, there is provided a method of accessing a server to a client terminal, checking location information of the client at the server, and identifying location information of the client at the server at the shortest distance. And a step of connecting a communication channel between the identified point (or branch employee) and the client in the server.

In addition, the present invention may be configured to further include the step of linking at least one or more client information and the location information of the client in the server to store in a predetermined storage medium.

The server may further include storing location information of each point and communication means connection information of each point (or communication means connection information of a branch employee) in a predetermined storage medium.

According to the present invention, the step of accessing the client terminal to the server may further include providing predetermined logon information to the server after the client terminal accesses the server.

Here, the server connection of the client terminal may include an internet banking or mobile banking connection.

The accessing of the client terminal to the server may include receiving a query request for a specific task (or product) from the client terminal at the server and determining whether the query request is a branch connection target query at the server. It may further include.

The determining of whether the query request is a branch connection target query in the server may include storing branch connection target query key event information in a predetermined storage medium in the server and a specific task (or And determining whether the query request is a branch connection target query by checking whether key event information generated when a query request for a product) matches the branch connection target query key event information stored in the storage medium.

The determining of whether the query request is a branch connection target query in the server may include storing a branch connection target query list in a predetermined storage medium in the server and querying the specific task (or product) in the server. The method may include determining whether the query request is a branch connection target query by checking whether a query corresponding to the request is included in the branch connection target query list stored in the storage medium.

Further, according to the present invention, the step of identifying the location information of the client in the server, the step of confirming the customer information corresponding to the logon information using the logon information of the client in the server and the server The method may include extracting location information of the client from customer information.

Here, when the client terminal is a wireless terminal, the step of confirming the location information of the client in the server, the server in conjunction with a mobile carrier server or a wireless terminal location tracking server to confirm the location of the wireless terminal of the client It may further comprise a step.

The determining of the location information of the client by the server may include receiving and confirming location information of the client from the client terminal at the server.

The determining of the location information of the client by the server may include verifying unique network address information of the client terminal at the server and based on the unique network address information of the checked client terminal at the server. Checking the location information of the may include.

Further, according to the present invention, the step of confirming the point information located at the shortest distance and the location of the identified client in the server, the identified client from a predetermined storage medium for storing the location information of each point in the server The method may further include extracting point information located at the shortest distance and the location of the.

In addition, according to the present invention, the step of connecting the communication channel between the identified point (or branch employee) and the client in the server, the communication means connection information (or branch means of the communication means of each branch in the server) And extracting the communication means connection information of the identified point (or branch employee) from a predetermined storage medium storing the information).

In addition, the step of connecting the communication point between the identified point (or branch employee) and the client in the server, the point (or branch employee) and the communication means located in the shortest distance with the client from the server to the client terminal The method may further include notifying the connection.

In addition, the step of connecting the communication point between the identified point (or branch employee) and the client in the server, the communication to connect to the branch (or branch employee) located at the shortest distance with the client from the server to the client terminal The method may further include requesting means information and receiving predetermined communication means information from the client terminal at the server.

In addition, the step of connecting the communication point between the identified point (or branch employee) and the client in the server, the communication to connect to the branch (or branch employee) located at the shortest distance with the client from the server to the client terminal Requesting means information, receiving predetermined communication means information from the client terminal at the server, and confirming communication means information of a point (or branch employee) corresponding to the received communication means at the server; And connecting the communication channel between the branch (or branch employee) and the client using the client communication means information and the communication means information of the branch (or branch employee) in the server. .

Preferably, the communication point connection between the identified point (or branch employee) and the client in the server, wired telephone connection, Internet telephone connection, wireless terminal connection, wired or wireless messenger communication means connection, client terminal and branch server connection It characterized in that it comprises at least one or more.

In addition, the method of connecting a branch according to another preferred method of the present invention, the step of connecting the client terminal to the server, the step of confirming the location information of the client in the server, the location of the confirmed client in the server and Confirming the point information located at the shortest distance; confirming communication means connection information of the identified point (or branch employee) in the server; and the confirmed point (or branch employee) from the server to the client terminal. Providing communication means connection information).

Preferably, the step of connecting the client terminal to the server, receiving a query request for a specific task (or product) from the client terminal in the server and the query request is a branch (or branch staff) in the server The method may further include determining whether the communication means connection information providing target query is a query.

Here, in the server, determining whether the query request is a communication means connection information providing target query of a branch (or a branch employee), the server determines the communication means connection information providing target query key event information of a branch (or branch employee). Communication means connection information of a point (or a branch employee) stored in the storage medium with key event information generated when storing a predetermined storage medium and receiving a query request for a specific task (or product) from the client terminal in the server. The method may include determining whether the query request is a communication target connection information provision target query of a branch (or a branch employee) by checking whether the query target query key event information is matched.

 The determining whether the query request is a communication means connection information providing target query of a branch (or a branch employee) at the server may include: Storing in the storage medium and confirming that the query corresponding to the query request for the specific task (or product) is included in the communication means connection information providing target list of the branch (or branch employee) stored in the storage medium. The method may include determining whether the query request is a query for providing communication means connection information of a branch (or a branch employee).

Preferably, the step of providing the communication means connection information of the identified point (or branch employee) from the server to the client terminal, the communication means connection information (or communication means connection information of the branch employee) of each branch in the server The method may further include extracting communication means connection information of the identified point (or branch employee) from a predetermined storage medium storing the stored data.

The providing of the communication means connection information of the identified branch (or branch employee) from the server to the client terminal may include communication means connection information (or communication means connection information of the branch employee) of each branch in the server. Extracting communication means connection information of the identified point (or branch employee) from a predetermined storage medium and storing the extracted point (or branch employee) as a wired or wireless web page connected to the client terminal by the server; Providing the communication means connection information of the.

The providing of the communication means connection information of the identified point (or branch employee) from the server to the client terminal may include: when the communication means connection information selection event of the provided point (or branch employee) is generated from the client terminal, The server may further include connecting a communication channel between the client and the branch (or branch employee).

Preferably, the communication means connection information of the branch (or branch employee) includes wired telephone communication means connection information, Internet telephony communication means connection information, wireless terminal communication means connection information, wired or wireless messenger communication means connection information, and a client terminal. Characterized in that it comprises at least one communication means connection information for the communication channel connection between the branch server.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings. First, predetermined reference numerals are added to elements illustrated in the drawings. However, it is noted that the same components shown in different drawings are denoted by the same reference numerals as much as possible.

In addition, in the following description, in order to explain the embodiments of the present invention, specific details such as specific elements are illustrated, which are provided to help a more general understanding of the present invention, and the present invention may be practiced without these specific details. It will be apparent to those skilled in the art.

In addition, in describing the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

1 is a simplified schematic diagram of a preferred point connection system according to the present invention.

Referring to FIG. 1, a point connection system according to a preferred embodiment includes a server 100 for connecting a communication channel between a connected client and a point (or employee) located at the shortest distance with the client, and the server 100. It may be configured to include a client terminal 160 that accesses to, and performs a predetermined business process (eg, financial business process, etc.).

Preferably, the server 100 is a financial company server 100, including a bank server 100 and / or card company server 100, the mobile communication company server 100, the tangible or intangible product sales server 100 And, the customer service center server 100 may include at least one.

Further, the branch may include at least one bank branch, a card company branch, a mobile carrier branch, a tangible or intangible merchandise sales branch, and a customer service center branch.

In addition, according to the present invention, the server 100 is preferably provided with a predetermined function unit in order to connect a communication channel between a point (or an employee) located at the shortest distance with the client terminal 160.

Preferably, the server 100, when the client wired or wireless terminal connection, the customer location confirmation unit 105 for confirming the location information of the client, and the point information located at the shortest distance to the location of the confirmed client Point information confirmation unit 110 to confirm, the communication point 115 for connecting the communication point between the identified point (or branch staff) 165 and the client, at least one client information and location information of the client The storage unit 145 for cooperatively processing and storing in a predetermined storage medium 155, the receiving unit 150 for receiving a query request for a specific task (or product) from the client terminal 160 and the query request The determination unit 140 may be configured to determine whether the query is a branch connection target.

The process of confirming the location information of the client by the customer location checking unit 105 may be presented through various embodiments.

For example, if customer information including location information of the client is previously stored in a predetermined storage medium 155 interoperating with the server 100, the customer location checking unit 105 may determine that the client terminal 160 is connected to the client terminal 160. After checking the customer information corresponding to the logon information by using the logon information in the process of accessing the server 100, the location information of the client may be extracted from the customer information.

In addition, the customer location confirmation unit 105 requests the current location of the client to the client terminal 160 connected to the server 100, by a predetermined key input / selection from the client terminal 160 The location information of the client may be received and confirmed.

In addition, the customer location confirmation unit 105 may check the unique network address information of the client terminal 160 to confirm the location information of the client. At this time, the unique network address information of the client terminal 160 is preferably stored in the storage medium 155 in association with the customer information.

On the other hand, when the client is connected to the server 100 via a wireless network, the customer location confirmation unit 105 in conjunction with the mobile communication company server 100 or the wireless terminal location tracking server 100 of the client wireless You can check the terminal location. At this time, the location tracking of the wireless terminal is preferably performed by obtaining a predetermined consent from the client in advance.

The point information checking unit 110 extracts point information located at the shortest distance from the identified client from the predetermined storage medium 155 storing the location information of each point.

For example, when the location of the client is identified as “Seoul Gangnam Yeoksam-dong,” the point information verification unit 110 extracts point information located in the “Seoul Gangnam Yeoksam-dong” from the storage medium 155.

In order to more smoothly perform the process of connecting the communication channel between the client and the branch (or branch employee) 165 located at the shortest distance with the client identified through the branch information confirming unit, the communication connection unit 115. , The extractor 120, the notification unit 130, the information requesting unit 125, and the information receiving unit 135 may be configured.

Preferably, the extraction unit 120 is the identified point (or branch staff) 165 from a predetermined storage medium 155 for storing the communication means connection information (or communication means connection information of the branch staff) of each point Extract communication means connection information.

Here, the communication means connection information of the branch (or branch staff) 165, wired telephone communication means connection information, Internet telephony communication means connection information, wireless terminal communication means connection information, wired or wireless messenger communication means connection information, client It may include communication means connection information for the communication channel connection between the terminal 160 and the branch server 100.

In addition, the notification unit 130 of the communication connection unit 115 notifies the client terminal 160 and the communication means connection with the branch (or branch staff) 165 located at the shortest distance with the client.

In addition, the information requesting unit 125 of the communication connection unit 115 requests the client terminal 160 to communicate information to be connected to the branch (or branch staff) 165 located at the shortest distance with the client.

In this case, communication means information to be connected to the branch (or branch staff) 165 located at the shortest distance with the client may be preset in the server 100. For example, in the process of setting the communication means, the communication means that the client wants to connect to the communication channel can be set as a priority, and the communication means set as the priority means the communication means of the next order according to whether each communication channel can be connected Communication channel connection is possible.

In addition, the information receiving unit 135 of the communication connection unit 115 receives predetermined communication means information from the client terminal 160.

Preferably, the communication connection unit 115 checks the communication means information of the branch (or branch employee) 165 corresponding to the received communication means, and then the client communication information and the branch (or branch employee) ( The communication means information of 165 is used to connect a communication channel between the branch (or branch employee) 165 and the client.

Preferably, the determination unit 140 of the server 100 may determine whether the query request is a branch connection target query according to the query request received by the receiver 150.

For example, if the branch connection target query key event information is pre-stored in the storage medium 155 interworking with the server 100, the determination unit 140 transmits a specific task (or product) from the client terminal 160. It is possible to determine whether the query request is a branch connection target query by matching key event information generated when a query request is received with the branch connection target query key event information previously stored in the storage medium 155.

In addition, if a query corresponding to a query request for a specific task (or product) is stored in the storage medium 155 in advance, a list of query targets connected to the branch office, the determination unit 140 may be stored in the storage medium 155. It may be determined whether the query request is a branch connection target query by checking whether it is included in a stored branch connection target query list.

Referring to FIG. 1, the illustrated storage medium includes a customer location information data file for storing at least one client information and location information of the client in association with each other, location information of each point, and communication means connection information (or point) of each point. Store the branch information data file for storing the employee's communication means connection information).

Here, the customer location information data file and the point information data file may be stored in a cooperative process.

Preferably, the information storage medium is located at a financial company server, including a bank server and / or a card company server, and / or a mobile carrier server, and / or a tangible or intangible merchandise sales server, and / or a customer service center server. Characterized in that.

On the other hand, the server 100 on the branch connection system shown in Figure 1 is characterized in that it comprises a predetermined recording medium for implementing the preferred method of the present invention.

Preferably, the recording medium is a financial company server 100, including a bank server 100 and / or card company server 100, and / or mobile carrier server 100, and / or tangible or intangible merchandise sales server ( 100 and / or customer service center server 100.

In addition, the recording medium, when the client wired or wireless terminal access, the function of confirming the location information of the client, the location of the confirmed location of the client and the location of the shortest distance information and the identified point (Or a branch employee) 165, a program for realizing the function of connecting the communication channel between the client is recorded.

Here, the program is a function of cooperatively processing at least one or more client information and the location information of the client and stored in a predetermined storage medium 155, location information of each point and communication means connection information of each point (or branch staff). Communication means connection information) is stored in a predetermined storage medium 155.

The program may further include a function of receiving a query request for a specific task (or product) from the client terminal 160 and determining whether the query request is a branch connection target query.

The program may be stored in a predetermined storage medium 155 for storing key event information and branch connection target query key event information generated when a query request for a specific task (or product) is received from the client terminal 160. And matching the stored branch connection target query key event information to determine whether the query request is a branch connection target query.

In addition, the program checks whether a query corresponding to a query request for the specific task (or product) is included in a branch connection target query list previously stored in a predetermined storage medium 155 storing a branch connection target query list. The method may further include a function of determining whether the query request is a branch connection target query.

The program may further include a function of extracting location information of the client from the customer information after confirming customer information corresponding to the logon information by using the logon information of the client.

In addition, the program, when the client terminal 160 is a wireless terminal, further realizes the function of confirming the location of the wireless terminal of the client in conjunction with the mobile carrier server 100 or the wireless terminal location tracking server 100 It is characterized by.

In addition, the program is characterized in that to further realize the function of receiving and confirming the location information of the client from the client terminal (160).

In addition, the program is characterized in that to further realize the function of confirming the unique network address information of the client terminal 160, the location information of the client.

In addition, the program is further characterized in that the function of extracting the point information located at the shortest distance from the identified client position from the predetermined storage medium 155 for storing the position information of each point.

In addition, the program connects the communication means of the identified point (or branch employee) 165 from a predetermined storage medium 155 for storing communication means connection information (or communication means connection information of the branch employee) of each branch. It is characterized by further realizing a function of extracting information.

In addition, the program is characterized in that the client terminal 160 further realizes the function of notifying the connection of the communication means with the branch (or branch staff) 165 located at the shortest distance with the client.

In addition, the program has a function for requesting the client terminal 160 the communication means information to be connected to the branch (or branch staff) 165 located at the shortest distance with the client and a predetermined communication from the client terminal 160. It is characterized by further realizing the function of receiving the means information.

In addition, the program has a function of requesting the client terminal 160 for communication means information to be connected to the branch (or branch employee) 165 located at the shortest distance with the client, and from the client terminal 160. After confirming the function of receiving communication means information and the communication means information of the branch (or branch employee) 165 corresponding to the received communication means, the client communication means information and the branch (or branch employee) 165 By using communication means information, the function of connecting the communication channel between the branch (or branch staff) 165 and the client is further realized.

2 is a simple flowchart of a point connection process according to a preferred embodiment of the present invention.

Referring to FIG. 2, in the point connection process according to the preferred method, the server 100 associates the client information with the client location information in a storage medium 155 and stores the same in the storage medium 155. In operation 205, the location information of each point and the communication means connection information of each point may be stored in the storage medium 155.

According to this figure, when the client accesses the server 100 through a predetermined terminal, a login (or member authentication) process is started (210).

Here, the client terminal 160 may include a wired terminal and a wireless terminal. For example, if the server 100 is a banking server 100, the client terminal 160 is a PC equipped with a certificate, etc. It may be a mobile terminal equipped with a personal computer or a financial IC chip.

Through the login process, the server 100 may obtain login information of the client, and the obtained login information may be customer information (eg, client communication means information or location information previously stored in the storage medium 155). Etc.).

If the client is not a member (215), the login process may be retried through a procedure such as membership registration (220).

After the client login process is successfully performed (225) and a predetermined communication channel is established between the server 100 and the client terminal 160 (eg, a banking channel, etc.), the client terminal 160 When a query request for a specific task (or product) occurs, the server 100 receives a query for the specific task (or product) (230), and determines whether the received query is a branch connection target query ( 235).

For example, when the branch connection target query list is included in the storage medium 155 as follows, when the query transmitted from the client terminal 160 includes the word combination “bancassurance,” refer to the branch connection target list below. As a result, it is possible to determine whether to query the branch connection target.

<< query list >>

 `` 1. Bancassurance

    2. Jae Tech

    3. Bad credit

                                 ...

In this case, the query of the client may be transmitted to the server 100 in various forms.

For example, a separate window (or pop-up) or query input (or selection) page for requesting a predetermined query may be provided to a client connected from the server 100.

In addition, in response to an error (or warning) message that may occur when a client accesses the server 100 and performs a predetermined business process, an inquiry corresponding to the error (or warning) message is performed by the server 100. Can be automatically generated.

In addition, when the client accesses the server 100 through a wireless terminal, it may be possible through a query-only hot key provided in the wireless terminal in hardware and / or software.

According to the branch connection object query determination process, when it is determined that the query of the client is a branch connection object query according to the present invention (245), the server 100 first to connect the branch with the shortest distance, The location information of the client is checked (250).

Here, the process of identifying the location of the accessed client by the server 100 may refer to the main access region information of the client previously stored in the storage medium 155, the unique network address information of the access terminal, or the like. Can be.

In addition, the client terminal 160 may request the current location of the client, and receive or select the current location from the client.

In addition, when the client accesses the server 100 through a wireless terminal, the location of the client wireless terminal may be provided using a base station and / or a GPS.

When the location information of the client connected to the server 100 is confirmed through the various location checking processes, the server 100 stores the location information located at the shortest distance from the checked client location in the storage medium 155. (255), and the communication means connection information of the identified point (or employee) is extracted from the storage medium (155) (260).

Here, the communication means connection information, wired telephone communication means connection information, Internet telephone communication means connection information, wireless terminal communication means connection information, wired or wireless messenger communication means connection information, the client terminal 160 and the branch server 100 At least one communication means connection information for inter-communication channel connection may be included.

Preferably, when the communication means connection information of the point (or employee) identified as the shortest distance to the client's location from the storage medium 155 is extracted, the server 100 based on the extracted communication means connection information A communication channel between the branch (or employee) and the client is connected (265).

For example, the connection of the communication channel between the branch (or employee) and the client may include a wired telephone connection, an Internet telephone connection, a wireless terminal connection, a wired or wireless messenger communication means connection, and the like.

Figure 3 is a simplified block diagram of a point connection system according to another preferred embodiment according to the present invention.

Referring to Figure 3, the branch connection system according to another embodiment of the present invention, the client location confirmation unit 105 for confirming the location information of the client, when the client wired or wireless terminal connection, the location of the confirmed client And a point information confirming unit 110 for confirming point information located at the shortest distance, and a communication means confirming unit for confirming communication means connection information of the identified point (or branch employee) 165 and the client terminal 160. It is characterized in that it comprises a information providing unit for providing the communication means connection information of the identified point (or branch staff) (165).

In addition, prior to the description of FIG. 3, the functional units (determination unit, storage unit, receiving unit, etc.) in the server 100 illustrated in FIG. 3 have the functional units in the server 100 according to the preferred embodiment of FIG. 1. It can be configured to inherit the function.

Preferably, the determination unit 140, when a query request for a specific task (or product) is received from the client terminal 160 through the receiver 150, the query request is a branch (or branch staff) 165 It is determined whether the communication means connection information providing query.

Here, the determination unit 140 provides key event information generated when receiving a query request for a specific task (or product) from the client terminal 160 and communication means connection information of the branch (or branch employee) 165. Providing the communication means connection information of the branch (or branch employee) 165 previously stored in the predefined storage medium 155 that stores the target query key event information. The query request is matched by matching the target query key event information. It may be determined whether the query for providing the communication means connection information of 165) is a query.

In addition, the determination unit 140 stores a predetermined storage medium for storing a query list of communication means connection information providing target of the query (or branch employee) 165 corresponding to the query request for the specific task (or product). Check whether the query request is included in the communication means connection information provision target query list of the branch (or branch staff) 165 previously stored in the block 155, and the communication means connection information provision target query of the branch (or branch staff) 165. Can be determined.

Preferably, the communication means check unit of the server 100, the branch (or branch employee) identified from a predetermined storage medium 155 for storing the communication means connection information of the branch (or communication means connection information of the branch staff) The communication means connection information of 165 is extracted.

Preferably, the information providing unit provides the communication means connection information of the client and the shortest distance point (or branch employee) 165 extracted by the communication means checker to a wired or wireless web page connected to the client terminal 160. can do.

On the other hand, the server 100 on the branch connection system shown in Figure 3 is characterized in that it comprises a predetermined recording medium for implementing the preferred method of the present invention.

Preferably, the recording medium is a financial company server 100, including a bank server 100 and / or card company server 100, and / or mobile carrier server 100, and / or tangible or intangible merchandise sales server ( 100 and / or customer service center server 100.

Preferably, the recording medium has a function of confirming location information of the client when the client is connected to a wired or wireless terminal, and confirming location information located at the shortest distance from the identified client location, and To realize the function of confirming the communication means connection information of the branch (or branch employee) 165 and the function of providing the communication means connection information of the confirmed branch (or branch employee) 165 to the client terminal 160. Characterized in that the program for recording.

Here, the program is a function of cooperatively processing at least one or more client information and the location information of the client and stored in a predetermined storage medium 155, location information of each point and communication means connection information of each point (or branch staff). Communication means connection information) is stored in a predetermined storage medium 155.

In addition, the program is a function for receiving a query request for a specific task (or product) from the client terminal 160 and whether the query request is a query for providing communication means connection information of the branch (or branch employee) 165. It is characterized by further realizing the function of judging.

In addition, the program, the key event information generated when receiving a query request for a specific task (or product) from the client terminal 160 and the query key event for providing communication means connection information of the branch (or branch staff) 165. The query request is matched with a communication key connection information providing target query key event information of a branch (or branch employee) 165 previously stored in a predetermined storage medium 155 for storing information, and the query request is branch (or branch employee) 165. It is further characterized in that the function of determining whether the communication means connection information providing target of the communication.

The program may further include a predetermined storage medium 155 for storing a query list of communication means connection information providing target query of the branch (or branch employee) 165 corresponding to the query request for the specific task (or product). It is determined whether the query request is included in the communication means connection information provision target query list of the branch (or branch staff) 165 previously stored to determine whether the query request is the communication target connection information provision target query of the branch (or branch staff) 165. It is characterized by further realizing the function.

The program may further include a function of extracting location information of the client from the customer information after confirming customer information corresponding to the logon information by using the logon information of the client.

In addition, the program, when the client terminal 160 is a wireless terminal, further realizes the function of confirming the location of the wireless terminal of the client in conjunction with the mobile carrier server 100 or the wireless terminal location tracking server 100 It is characterized by.

In addition, the program is characterized in that to further realize the function of receiving and confirming the location information of the client from the client terminal (160).

In addition, the program is characterized in that to further realize the function of confirming the unique network address information of the client terminal 160, the location information of the client.

In addition, the program is further characterized in that the function of extracting the point information located at the shortest distance from the identified client position from the predetermined storage medium 155 for storing the position information of each point.

In addition, the program, the communication means of the identified point (or branch staff) 165 from a predetermined storage medium 155 for storing the communication means connection information (or the communication means connection information of the branch staff) of each branch A function of extracting connection information is further realized.

In addition, the program is characterized by further realizing a function of providing communication means connection information of the branch (or branch staff) 165 to a wired or wireless web page to which the client terminal 160 is connected.

In addition, the program, when the client terminal 160 selects the communication means connection information of the branch (or branch staff) 165 provided by the information provider, between the client and the branch (or branch staff) 165. A function of connecting a communication channel is further realized.

4 is a simple flowchart of a point connection process according to another preferred embodiment of the present invention.

Prior to the description of FIG. 4, reference numerals 400 to 460 of FIG. 4 indicate that the processes 200 to 260 shown in FIG. 3 may be provided in succession.

The server 100 stores the client information and the client location information in association with the storage medium 155 (400), and stores the location information of each point and the communication means connection information of each point in the server 100. In operation 405, the method may be described with reference to FIG. 4.

When the client accesses the server 100 through a predetermined terminal (410), a login (or member authentication) process is performed, and the login process may be repeatedly performed depending on whether the client is a member (415 ~). 420).

When the login process is completed (425) and the server 100 receives a query request for a specific task (or product) from the client terminal 160 (430), the server 100 is a branch connection target query. If it is determined (435), if the branch connection target query (445), the server 100 checks the location information of the client (450).

In addition, the server 100 checks the point information located at the shortest distance with the identified client location (455), and extracts communication means connection information of the identified point (or employee) from the storage medium 155. (460).

According to FIG. 4, when the communication means connection information of the point (or employee) located at the shortest distance from the client location is extracted through the above process, the server 100 is connected to the wired or connected to the client terminal 160. The extracted communication means connection information is provided to the wireless web page (465).

Here, when the client terminal 160 is a wired terminal, the server 100 displays a predetermined pop up page including phone number information, messenger information, etc. of the shortest distance location point (or employee). The communication means connection information may be presented, or may be presented in text form through a bulletin board on the accessed page.

If the client terminal 160 is a wireless terminal, the communication means connection information may be provided in the form of a callback URL including phone number information of the shortest distance location point (or employee).

According to the invention, if the client wants to connect a predetermined communication channel with the shortest location point (or employee) (470), the server 100 is based on the extracted communication means connection information based on the shortest point A communication channel is established between the client (or employee) and the client (475).

5 is an exemplary view of a web page according to a preferred embodiment of the present invention.

Referring to Figure 5, when the client is connected to the banking server 100 for the purpose of account transfer, etc., a web for connecting the client and the shortest distance point (or employee) and a predetermined communication channel in accordance with the present invention This is an example page.

According to FIG. 5, while a client connected to the server 100 according to the present invention is processing a financial service such as a bank transfer, a query (eg, a product introduction and an application to a person) about the latest financial product displayed at the bottom thereof. Availability, etc.), the communication channel is connected to the shortest distance point (or employee) of the client.

In this case, the client may click the predetermined query request text or banner to establish an Internet telephone connection or a messenger connection with the employee at the shortest distance point.

In addition, the server 100 may display communication means information such as a telephone number of the client and the shortest distance point (or employee) according to the connection of the client as shown in FIG. 5.

6 is an exemplary wireless terminal service page according to a preferred embodiment of the present invention.

FIG. 6 illustrates a wireless terminal screen in which a preferred embodiment of the present invention is implemented in a process in which a client accesses the server 100 through a wireless terminal and performs mobile banking.

Referring to FIG. 6, when a client performs a mobile banking task through a wireless terminal, a new new product related message (or advertisement, etc.) is provided, and when the client inquires about the new new product, the client is shown. As described above, by simply clicking "OK", the client and the shortest distance (or employee) is in a call connection, and detailed information about the new product can be obtained in detail through the branch employee or the like.

As described above, the location information of the client wireless terminal may be implemented through a location tracking service such as a mobile phone, and at this time, a predetermined agreement for location tracking between the server 100 and the client is viewed. Of course it must be done before.

In addition, during the location tracking, a message (eg, a message including a callback UEL, etc.) requesting a predetermined agreement for location tracking may be provided to the client wireless terminal.

In addition, since it is the shortest distance point, if more detailed information is desired, the client can directly visit the corresponding point.

According to the present invention, the client terminal is connected to the banking server and the like, in the process of processing a predetermined financial business, the location information of the client to check the location (or point) that is located at the shortest distance with the location of the confirmed client By connecting the communication channel between the employee and the client, it is possible to activate the Internet (mobile) banking, and can provide a customer loyalty that is differentiated from other companies.

In addition, when the customer is connected, the derivative product information may be linked with the request of the customer to increase the promotion and sale of the derivative product.

In addition, there is an advantage that it is possible to facilitate the branch activation by naturally connecting the branch and the customer.

Claims (19)

Receiving a query request for a specific task (or product) from a client terminal at a server; Determining, by the server, whether the query request is a query for providing communication means connection information of a branch (or a branch employee); As a result of the determination, when the query request is a query for providing communication means connection information of a branch (or a branch employee), identifying, by the server, branch information located at the shortest distance from the location of the client; Identifying or extracting communication means connection information of the identified point (or branch employee) from a predetermined storage medium storing communication means connection information of each branch (or communication means connection information of the branch employee) in the server; And And providing communication means connection information of the branch (or branch employee) to the client terminal from the server. The method of claim 1, And linking the at least one client information with the location information of the client in the server and storing the at least one client information in a predetermined storage medium. The method of claim 1, And storing the location information of each point and the communication means connection information (or the communication means connection information of the branch staff) in the server in a predetermined storage medium. The method of claim 1, wherein the client terminal, Point connection method comprising a wired terminal or a wireless terminal. The method of claim 1, And after the client terminal transmits predetermined logon information after connecting to the server, receiving the same from the server. delete delete The method of claim 1, wherein the determining whether the query request is a query for providing communication means connection information of a branch (or a branch employee) comprises: Storing, by the server, a query key event information for providing communication means connection information of a branch (or a branch employee) on a predetermined storage medium; And Whether the key event information generated when the server receives a query request for a specific task (or product) from the client terminal is matched with the communication key connection information providing target key event information of a branch (or a branch employee) stored in the storage medium. And confirming whether the query request is a query for providing communication means connection information of a branch (or a branch employee). The method of claim 1, wherein the determining whether the query request is a query for providing communication means connection information of a branch (or a branch employee) comprises: Storing, at the server, a query list for providing communication means connection information of a branch (or branch employee) on a predetermined storage medium; And The server checks whether a query corresponding to the query request for the specific task (or product) is included in the communication means connection information provision target query list of the branch (or branch employee) stored in the storage medium, and the query request is included in the branch ( Or determining whether it is a query for providing communication means connection information of a branch employee. The method of claim 1, wherein the determining of the point information located at the shortest distance from the location of the client by the server comprises: Confirming customer information corresponding to the logon information by using the logon information of the client at the server; And And extracting the location information of the client from the customer information in the server. The method of claim 1, wherein the determining of the point information located at the shortest distance from the identified client by the server comprises: And extracting, from the predetermined storage medium storing location information of each point in the server, point information located at the shortest distance from the identified client location. delete delete The method of claim 1, wherein the providing of the communication means connection information of the branch (or branch employee) from the server to the client terminal comprises: And when the client terminal generates a communication means connection information selection event of the provided branch (or branch employee), connecting the communication channel between the client and the branch (or branch employee) at the server. Branch connection method. 15. The method of claim 14, further comprising: establishing a communication channel between the client and the branch (or branch employee) at the server; The communication channel connection is, Point connection method comprising at least one wired telephone connection, Internet telephone connection, wireless terminal connection, wired or wireless messenger communication means connection, client terminal and branch server connection. The method of claim 1, wherein the communication means connection information of the branch (or branch staff), At least one of wired communication means connection information, Internet telephony means connection information, wireless terminal communication means connection information, wired or wireless messenger communication means connection information, and communication means connection information for communication channel connection between the client terminal and the branch server. Point connection method comprising the. The method of claim 1, wherein the server, A financial institution server including a bank server or a card company server, or Is a carrier server, or Tangible or intangible merchandise sales server, or Point connection method characterized in that the customer service center server. The method of claim 1, wherein the point is, A bank branch, or Card company branch, or Is your carrier's location, or Tangible or intangible merchandise Point of connection method, characterized in that the customer service center branch. A recording medium which records a program for executing the method of claim 1.

Images