KR100739058B1 - Instant Order System and Method using instant messaging, and Instant Knowledge Service System and Method using instant messaging - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to an instant order system and method using instant messaging, and an instant knowledge service system and method using instant messaging.

2. The technical problem to be solved by the invention

The present invention extracts the order information / query information keyword from the instant order / query message of the buyer / query, and connects the seller / responder matching the extracted order information / query information keyword in the keyword database, the buyer and seller Or an instant ordering system using instant messaging and methods, and instant knowledge using instant messaging, which enable quick and easy order transaction or knowledge acquisition through dialogue between the interrogator and the respondent (e.g., instant messaging). To provide a service system and method thereof.

3. Summary of Solution to Invention

The present invention provides an instant message relay system (server) in which an instant message is relayed between a buyer terminal and a seller terminal online so that an order transaction can be established immediately through a conversation using an instant message between the buyer and the seller. A database that stores keywords and seller addresses for the services; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wants to order a product / service, IP access information about the buyer's terminal is obtained from the instant order message and delivered to the proximity seller's selection means, and the proximity seller's screen is selected. An instant message exchanged between the buyer terminal and the seller terminal so as to deliver the received instant order message to the terminal of the seller determined in the means, and to conclude a transaction through a dialogue between the buyer and the seller who has received the instant order message. Message processing means for relaying the message; Keyword matching means for extracting an order information keyword based on a space character from an instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered a keyword in the database; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And before the message processing means transmits the instant order message to the seller terminal determined by the proximity seller screening means, checks whether the seller terminal is in an offline state and whether the unused time has exceeded a limit value even in an online state. If any one of the above includes the automatic response means for transmitting the 'absence message' pre-registered by the seller to the buyer terminal.

4. Important uses of the invention

The present invention is used to provide instant order / knowledge service using instant messaging.

Instant Order, Instant Message, Message Relay, Keyword Matching, Proximity Seller, Automated Response, Knowledge Service

Description

Instant order system and method using instant messaging, and instant messaging system and method using instant messaging {Instant Order System and Method using instant messaging, and Instant Knowledge Service System and Method using instant messaging}

1 is an embodiment configuration diagram of an instant ordering system for instant ordering between a buyer and a seller connected online according to the present invention;

2 is an exemplary explanatory diagram of a message distribution method by keyword relay in an instant message relay system according to the present invention;

3A is a flowchart illustrating an embodiment of a fast keyword matching method according to the present invention;

3B is a block diagram of an embodiment of a keyword database for fast keyword matching according to the present invention;

Figure 4a is an embodiment flow diagram for the entire process until the order is established between the buyer and the seller through keyword matching and instant messaging according to the present invention;

Figure 4b is a diagram illustrating an embodiment of a conversation between a buyer and a plurality of sellers in accordance with the present invention,

5a to 5e illustrate an embodiment of an order method through dialogue with a seller in a buyer terminal according to the present invention;

6 is an embodiment configuration diagram of an instant order system for an instant order with a seller who takes an order using a mobile terminal according to the present invention;

7A and 7B illustrate an exemplary embodiment of an instant order method for a seller who receives an order using a mobile terminal according to the present invention;

8 is a flow chart of an embodiment of an instant order method for a seller who receives an order using a mobile terminal according to the present invention;

9 is a diagram for explaining an embodiment of a buyer address prediction and proximity seller selection method according to the present invention;

10a is an exemplary diagram of a screen configuration provided by a seller terminal having an automatic response function according to the present invention;

10b is a flow chart of an embodiment of an automatic response processing method in a seller terminal according to the present invention;

11A is a flowchart illustrating an automatic response method in an instant message relay system according to the present invention;

11B is an illustration of an missed message according to the present invention;

12A is a block diagram of an embodiment of an instant knowledge service system using instant messaging according to the present invention;

12B is a flowchart illustrating an automatic response method in an instant knowledge service system according to the present invention;

12c is a diagram illustrating an example of a screen configuration in an interrogator terminal according to the present invention;

13 is a diagram illustrating an embodiment of a secure direct transaction service method according to the present invention;

14A and 14B illustrate an embodiment of an electronic packaging and cyber file parcel delivery service method according to the present invention.

* Explanation of symbols on the main parts of the drawing

100, 600: buyer terminal 110, 610: instant message relay system

111, 611: Message processing unit 112, 612: Keyword matching unit

113, 613: proximity seller selection unit 120: seller terminal

123: answering machine 618: SMS text sending unit

620: seller mobile terminal 1200: interrogator terminal

1210: Knowledge Service System 1211: Message Processing Unit

1212: keyword matching section 1214: automatic response section

1220: responder terminal

The present invention relates to an instant order system and method using instant messaging, and an instant knowledge service system and method using instant messaging, and more particularly, order information / query information keyword from an instant order / query message of the buyer / query By searching for and linking the seller / responder matching the extracted order information / query information keyword in the keyword database, the buyer / seller or the query / responder can communicate quickly (eg, through instant messaging). An instant ordering system using instant messaging and a method thereof, and an instant knowledge service system using instant messaging and a method for facilitating order transaction or knowledge acquisition are provided.

The ideal purchasing process is a form where a buyer enters what he wants, and a seller appears to provide it, leading to a conversation. However, since this is not possible in the prior art, the buyer first finds the seller by various means such as a search, and then takes a manner in which the transaction proceeds. This method is relatively inconvenient for the buyer because the seller can only find the seller after more effort.

Conventional couriers such as pizza delivery, late night delivery, courier service, and the like rely mainly on telephone orders. In order to use the service the buyer wants, the seller's phone number must be known. Otherwise, the seller can search through the web to select the company, find the phone number, or find the seller's phone number through the telephone number guide service. From the buyer's point of view, there was a problem of using a single service to go through the complicated process of finding a business, finding a phone number, and calling.

On the other hand, since the seller must also promote the service name and phone number, the public must be constantly informed through flyers or advertisements, and the marketing costs are enormous. In addition, no matter how many advertisements in this process, the phone number does not remain in the viewer's memory well, so many ordinary people have to repeat the phone number search process every time they use the service.

On the other hand, in order to save the phone number promotional costs, the method of unifying the phone numbers of stores nationwide, the buyer calls the phone number to receive the order, and delivers the order history to the nearest store is currently being serviced. However, this method still requires a nationwide marketing fee to promote a single phone number. In addition, since the phone numbers are not easily remembered by the general public, the effect that can be obtained compared to the enormous amount of marketing costs is small.

Meanwhile, a method of registering a store's phone number on an Internet searcher or a contact phone number in a product / store search result for the purpose of providing a phone number is currently being serviced, and it has recently appeared that a messenger can be connected instead of a phone. However, there is still a problem that it is inconvenient to go through a multi-step process in which a search is conducted before a service connection, a company or a product is found in a search result, and a conversation is connected.

On the other hand, the keyword business is currently executed only for the search of web documents. Keyword sales market of Internet business is hundreds of billions and one of the largest market. However, there are only businesses that sell search keywords only for web document search, and no keyword business for messaging appears. The present invention enables keyword business for messaging.

On the other hand, services for ordering or internet commerce systems using instant messages have recently appeared and are expected to increase continuously. However, these existing methods still have the problem of going through a complicated multi-step ordering process.

Hereinafter, the problems of the prior art are summarized as follows.

First, there was a problem of going through a complicated multi-step ordering process. That is, the conventional method of searching for a product or a store and clicking an icon at the end to a phone call or a chat window has a problem of still undergoing complicated steps.

Second, there was a problem in that you need to call several stores in order to find a product of the desired condition. In other words, the conditions that can be found through search are limited, and in many cases, it is difficult to make a DB or many cases cannot be included in the search. There is a problem that you need to make calls one by one.

Third, there was a problem that it takes a lot of effort and cost to make a variety of product information DB for retrieval. That is, in the conventional method of finding a product through a web search, all products dealing with a store must be made into a DB. In many cases, since the product information is variable, it takes a lot of effort and cost to update the information that changes frequently. As a result, there is a limit in making all product information into a DB in order to support the retrieval of product information. Due to this limitation, many service providers do not provide a search function.

Fourth, there was a problem that a lot of cost and effort is required in the service inquiry method using the telephone. Such a telephone system has a problem that it is impossible to connect without a contact person, free inquiry at the same level as an instant message, and also the same answer to important questions that are frequently repeated even from the viewpoint of the person responding to the telephone.

Fifth, a method of advertising a web address and advertising a web address is used to sell a product and receive an order through a telephone or the Internet, but these have a problem in that it is difficult for the general public to remember. After all, general buyers are searching through the web to find a phone number and an internet address to find a seller, and the sellers are also burdened with a lot of marketing costs to announce the phone number and internet address.

In order to solve the above problems, there is a need for a method of directly connecting with a seller only with a product name or a store name, etc., and a method of operating all connected media only with keywords that are commonly remembered by the general public.

On the other hand, since the conventional knowledge service is a method of adding a long explanation to a short question, it is inadequate when finding a fact or answer quickly, and there is also a problem that it is difficult to obtain a short answer knowledge in a website search. Conventional knowledge services have a short length of questions, while the content of answers is in the form of a long document, which is inconvenient to read the document in order to find the short answer desired by the user. In addition, there is a problem in that a series of questions cannot be asked because the answer to the question is not an interactive but a descriptive question and answer. Interactive question-and-answer questions, in which detailed questions are asked again and answered again, are a natural way of being familiar to people, but are not supported in the conventional way.

The present invention has been proposed to solve the above problems, extracts the order information keyword (for example, pizza, chicken, etc.) from the buyer's instant order message, and the database (seller) that matches the extracted order information keyword Instant messaging using instant messaging, which allows them to find and connect keywords (such as keywords for products / services that they can provide) to each other so that transactions such as specific orders can be completed quickly and easily. Its purpose is to provide a system and method thereof.

Meanwhile, the present invention extracts a query information keyword from an instant query message of a queryer and connects a respondent who matches the extracted query information keyword in a database (a database in which the respondents register keywords for knowledge that they can provide). It is an object of the present invention to provide an instant knowledge service system using instant messaging, and a method thereof, by which a desired knowledge can be obtained quickly and easily by giving an automatic response through a similar question / answer record in the past.

Other objects and advantages of the present invention can be understood by the following description, and will be more clearly understood by the embodiments of the present invention. Also, it will be readily appreciated that the objects and advantages of the present invention may be realized by the means and combinations thereof indicated in the claims.

The present invention (first relay system invention) for achieving the above object, the instant between the buyer terminal and the seller terminal online (On-line) so that the order transaction can be established immediately through a conversation using an instant message between the buyer and the seller An instant message relay system (server) for relaying messages, comprising: a database for storing keywords and seller addresses for goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wants to order a product / service, IP (Internet Protocol) connection information is obtained from the instant order message and transmitted to the near seller selection means. Between the buyer terminal and the seller terminal so as to deliver the received instant order message to the terminal of the seller determined by the proximity seller selection means, and to close a transaction through a dialogue between the buyer and the seller who has received the instant order message. Message processing means for relaying an instant message; Keyword matching means for extracting an order information keyword based on a space character from an instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered a keyword in the database; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And before the message processing means transmits the instant order message to the seller terminal determined by the proximity seller screening means, checks whether the seller terminal is in an offline state and whether the unused time has exceeded a limit value even in an online state. If any one of the above relates to an instant message relay system for an instant order including an automatic response means for transmitting the 'absence message' registered in advance by the seller to the buyer terminal.

On the other hand, the present invention (second relay system invention), instant message to deliver the instant message of the buyer terminal to the seller terminal so that the order transaction can be established immediately through the conversation between the buyer and the seller according to the peer to peer (P2P) method A relay system (server), comprising: a database for storing / managing keywords and seller addresses for goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; Instant order message from the terminal (buyer terminal) of the anonymous buyer who wants to order goods / services Message processing means for receiving a message and delivering the instant order message from a keyword matching means to a terminal of a keyword matched seller; When the instant order message is received from the buyer terminal, the IP order information for the buyer terminal is obtained from the instant order message and transmitted to the proximity seller sorting means, and the received instant order message to the terminal of the seller determined by the proximity seller sorting means. Message processing means for delivering a message; Keyword matching means for extracting an order information keyword based on a space character from an instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered a keyword in the database; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And before the message processing means transmits the instant order message to the seller terminal determined by the proximity seller screening means, checks whether the seller terminal is in an offline state and whether the unused time has exceeded a limit value even in an online state. If any one of the above relates to an instant message relay system for an instant order including an automatic response means for transmitting the 'absence message' registered in advance by the seller to the buyer terminal.

Meanwhile, the present invention (the third relay system invention) is an instant message relay system (server) for relaying instant messages so that an order transaction can be established immediately between a buyer terminal and a seller mobile terminal not connected online. A database for storing / managing keywords and seller addresses for goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wishes to order a product / service, the buyer's terminal requests a phone number to extract the buyer's telephone number from the response message, and the buyer from the instant order message. Message processing means for acquiring the IP access information for the terminal and transmitting the information to the proximity seller screening means and forwarding the instant order message and the purchaser's telephone number to the SMS text sending means upon receiving the seller's information determined by the proximity seller screening means; Keyword matching means for extracting an order information keyword based on a space character from an instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means using IP access information of the buyer terminal received from the message processing means; And the SMS text sending means for transmitting the contents of an instant order message and the purchaser's telephone number received from the message processing means through a short message to the mobile terminal of the seller determined by the proximity seller selection means. An instant message relay system for instant orders.

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On the other hand, the present invention (first relay method invention) is to relay the instant message between the buyer terminal and the seller terminal online (On-line) so that the order transaction can be established immediately through a conversation using the instant message between the buyer and the seller An instant message relay method applied to an instant message relay system (server), comprising: a web processing step of receiving a keyword and a seller address of a product / service from a seller through a web and storing the same in a database; A keyword extraction step of receiving an instant order message from a terminal (buyer terminal) of an anonymous buyer who wants to order a product / service, and extracting an order information keyword based on a space character in the instant order message; A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; Check whether the seller's terminal determined in the proximity seller selection step is offline and whether the unused time has exceeded the limit even when the user is in the online state. A message delivery step of transmitting to the purchaser terminal and delivering the instant order message to the seller's terminal determined in the proximity seller screening step when the unused time is on-line which is less than the limit value; And an instant messaging step of relaying an instant message exchanged between the buyer terminal and the seller terminal so as to close a transaction between the buyer and the seller who has received the instant order message. It is about a relay method.

Meanwhile, the present invention (second relay method invention) is applied to an instant message relay system for delivering an instant message of a buyer terminal to a seller terminal so that an order transaction can be immediately established through a P2P method between a buyer and a seller. An instant message relaying method comprising: a web processing step of receiving a keyword and a seller address of a product / service from a seller through a web and storing the same in a database; A keyword extraction step of receiving an instant order message from a terminal (buyer terminal) of an anonymous buyer who wants to order a product / service, and extracting an order information keyword based on a space character in the instant order message; A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; And checking whether the terminal of the seller determined in the proximity seller selection step is in an offline state and whether the unused time has exceeded a limit even when in the on-line state, and if any one of the seller's terminals is registered in advance, And a message delivery step of transmitting the instant order message to the terminal of the seller determined in the proximity seller selection step, if the time is transmitted to the purchaser terminal and the online time is less than the limit value. will be.

Meanwhile, the present invention (the third relay method invention) is an instant message relay system (server) for relaying an instant message so that an order transaction can be established immediately between a buyer terminal and a seller mobile terminal not connected online. An instant message relaying method, comprising: a web processing step of receiving a keyword and a seller address of a product / service from a seller through a web and storing the same in a database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wishes to order a product / service, an instant message requesting the input of a telephone number is transmitted to the buyer's terminal to send a response instant message containing the buyer's telephone number. Receiving an instant message; A keyword extraction step of extracting an order information keyword based on a space character from the received instant order message; A phone number extraction step of extracting a 'buyer's phone number' from the response instant message; A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; It relates to an instant message relay method for an instant order comprising a short message transmission step of transmitting the contents of the instant order message and the 'buyer's phone number' to the mobile terminal of the seller determined in the proximity seller selection step. .

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On the other hand, the present invention, in the 'seller terminal' in the instant order system, which can establish an order transaction through dialogue with the buyer terminal by the relay of the instant message relay system connected on-line, the instant A chat window providing means for providing a seller's instant message delivered through a message relay system to a seller through a chat window, or converting chat information input by the seller through an chat window into an instant message and transmitting the instant message to the instant message relay system; Message log means for storing an order message of a purchaser received through the chat window providing means or a response message of a seller sent through the chat window providing means; And responding using a past order message and a past response message stored in the message logging means, and selecting one of an automatic response method, a selective response method, or a direct response method according to the similarity and response rate of the order. The present invention relates to a seller terminal for receiving an instant order including an automatic response means for transmitting a corresponding response message to an instant message relay system.

On the other hand, the present invention, in the method for receiving an instant order applied to the seller terminal that can establish an order transaction through a dialogue with the buyer terminal by the relay of the instant message relay system connected online (On-line), A message receiving step of receiving a buyer's instant order message delivered through an instant message relay system; Responds using a past order message and a past response message stored in the message log means, and selects one of an automatic response method, a selective response method, or a direct response method according to the similarity and response rate of the order. A response message transmission step of transmitting a corresponding response message to the message relay system; And a message logging step of storing and managing the response message of the seller received through the message receiving step or the response message of the seller transmitted through the response message transmitting step in the message log means. It is about a method.

On the other hand, the present invention provides a knowledge service system, comprising: a keyword database for storing keywords and respondent access information for knowledge information registered by respondents; Web processing means for receiving a keyword for the knowledge information and responder access information from the respondents via the Web to store and manage in the keyword database; Message processing means for delivering the instant query message received from the interrogator terminal to the responder terminals matched by the keyword in the keyword matching means, or receiving the response message from the responder terminal and transmitting the response message to the interrogator terminal; The keyword matching means for extracting a query information keyword based on a space character from the received instant query message and searching for respondents matching the extracted query information keyword among the respondents registered in the keyword database; Store / manage instant query messages or response messages transmitted and received through the message processing means in a message database, and automatically respond to the querying terminal using past response records related to the instant query messages according to query similarity and response rate. Automatic answering means for; And the message database storing the instant query message and the response message.

Meanwhile, the present invention provides an instant knowledge service method applied to an instant knowledge service system, comprising: a web processing step of receiving keywords and responder access information about knowledge information from a respondents via the web and storing the same in a keyword database; A query receiving step of receiving an instant query message requesting specific knowledge from the querying terminal; A keyword extraction step of extracting a query information keyword based on a space character from the instant query message; A responder searching step of searching for respondents matching the extracted query information keyword among the registered respondents in the keyword database; A message delivery step of delivering the instant query message to a terminal of the keyword matched responder; A message delivery step of relaying an instant message exchanged between the interrogator terminal and the responder terminal so that the interrogator terminal and the responder terminal receiving the instant query message can communicate through an instant message; And store / manage an instant query message or a response message transmitted and received through the query receiving step or the message forwarding step in a message database, and querying a past response record related to the instant query message in the message database to query similarity and response rate. The present invention relates to an instant knowledge service method using instant messaging, which includes an automatic response step of automatically responding to the interrogator terminal.

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The present invention is to realize a purchase process close to the ideal form that allows buyers and sellers to directly connect without going through a complicated multi-step process in order or commerce, to provide a business model that can sell keywords for messaging. In addition, the present invention automatically finds the desired conversation partner to use in an instant order, to be able to take orders on a mobile phone even in stores that are not connected online, automatically answer when the same inquiry is repeated on the seller side The response manpower can be reduced.

In the instant ordering system by instant messaging according to the present invention, all processes of exchanging with the user (buyer) are carried out through a conversation, and may not be distinguished from the user's point of view whether the respondent (seller) is a person or an autoresponder. Just say it yourself, and the person who solves it will respond immediately.

In addition, although the present invention is a kind of searcher for a conversation partner, the user (buyer) can order without even being aware that there is a search process, and the order process is processed only by messaging without inputting complicated conditions at all to find the conversation partner. Even if you're a first-time user without logging in, you can predict your approximate location, use it to find a nearby store (proximity seller), and provide a business model that allows you to sell keywords for messaging.

In short, the present invention seeks to realize a simplified ideal purchase process by minimizing a complicated existing purchase process. In the ideal purchasing process, when the purchase desire occurs, the service should be connected immediately without an intermediate step, and there should be no hassle for the person who wants to purchase to remember the phone number or search for the seller. In order to realize such an ideal purchasing process, the present invention uses a new type of keyword matching method integrating search into messaging. That is, in the present invention, when a buyer inputs his / her desired word in the order window as it is, the order message is delivered to the sellers who registered keywords matching the input content, and the seller can provide a product / service through this. Uses a way to respond immediately.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings, whereby those skilled in the art may easily implement the technical idea of the present invention. There will be. In addition, in describing the present invention, when it is determined that the detailed description of the known technology related to the present invention may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating an embodiment of an instant order system for an instant order between an online connected buyer and a seller according to the present invention.

The instant order system according to the present invention includes an instant message relay system 110 which is a server, a buyer terminal 100 which is a client, and a seller terminal 120.

First, the buyer terminal 100 and the seller terminal 120 corresponding to the client will be described.

The purchaser terminal 100 and the seller terminal 120 corresponding to the client include an order window providing unit 101 and a message log unit 102, which will be described below. Here, the order window also corresponds to the chat window, but the buyer will place an order through the chat window, so it will be referred to as an 'order window' for convenience.

The order window providing unit 101 generates an instant message with respect to the input by the user and transmits it to the outside, or provides a function to process the instant message transmitted from the outside so that the user can view it. An instant order message is generated with respect to the order information and transmitted to a predetermined instant message relay system (server) 110. In this way, the purchaser does not need to log in and specifies a message receiver because the buyer sends an instant order message to the predetermined instant message relay system 110 automatically by the purchaser terminal 100 when the user inputs through the order window. There is no need.

The message log unit 102 stores / manages a message transmitted to the instant message relay system 110 or a message received from the instant message relay system 110.

In more detail, an instant order method applied to the purchaser terminal 100 is as follows. When the buyer terminal 100 provides an order window to receive order information from the buyer, the buyer enters a message containing the order information. Then, the purchaser terminal 100 generates an instant message from the input message and delivers it to the predetermined instant message relay system (server) 110. The buyer terminal 100 allows the buyer to view through the order window as soon as the response message (an instant message transmitted from the seller terminal) received through the instant message relay system 110 is shown (FIGS. 5A to 5C). Reference). That is, when response messages from a plurality of seller terminals are received, the buyer can immediately view through the order window as soon as they are received. Through the above process, the purchaser does not need to log in or designate a message recipient, but simply orders through a chat such as a chat.

Hereinafter, a case in which multiple sellers who receive an order message responds simultaneously will be described.

When an order message (instant order message) is sent from the purchaser terminal 100, sellers who can provide corresponding services are responded accordingly. At this time, one or more sellers may respond simultaneously. Responses from multiple sellers are naturally shown in the form of a multi-party chat room as shown in FIG. 5D through a single chat window on the buyer terminal. Sellers see all conversations with each other, resulting in competition to provide better service to each other, resulting in the effect of instant reverse auctions.

The buyer examines the various terms and conditions offered by the seller and finally decides on one seller. In this case, as shown in FIG. 5D, a method of allowing all sellers to view the entire process of closing a transaction is possible. However, there may be cases in which a specific transaction closing process may not be disclosed depending on the buyer or seller, so that it is possible to proceed with a whisper 1: 1 conversation by clicking the corresponding seller ID as shown in FIG. 5E.

On the other hand, the instant message relay system (server) 110 will be described next.

The instant message relay system (server) 110 includes a message processing unit 111, a keyword matching unit 112, a close seller selection unit 113, a database 114, 115, 116, a web processing unit 117, and an automatic response. Including the unit 118, it is to relay an instant message between the buyer terminal and the seller terminal online so that an order transaction can be established immediately through a dialogue between the buyer and the seller.

When the buyer inputs contents to order in the order window of the client terminal 100 which is his terminal, the buyer terminal 100 transmits an instant order message including the input contents to the server 110.

The message processing unit 111 of the instant message relay system (server) 110 receives an instant order message from the purchaser terminal 100, interprets the received instant order message, and accesses Internet protocol (IP) information on the purchaser terminal. Extract

The keyword matching unit 112 extracts the order information keyword from the message analysis result of the message processing unit 111 and searches for a seller matching the extracted order keyword among sellers who registered the keyword in the keyword database 114. That is, the keyword matching unit 112 performs keyword matching to find corresponding sellers.

The proximity seller selection unit 113 refers to the IP-to-real address mapping DB 115 and the seller DB 116 and selects candidates that are close in distance from sellers found in the keyword matching unit 112. Here, the seller DB 116 stores the access information, the address, etc. of the seller who registered the keyword. The IP-to-real address mapping DB 115 stores mapping information between the IP address and the real address.

Then, the message processing unit 111 delivers the instant order message received from the buyer terminal to the sellers finally selected by the proximity seller selection unit 113.

On the other hand, the web processing unit 117 receives the keyword and seller address for the goods / services from the seller 120 through the web and stores / manages in the database (114, 116).

On the other hand, before the message processing unit 111 transmits the instant order message to the finally selected proximity seller terminal, the automatic response unit 118 determines whether the non-use time is a limit value even if the proximity seller terminal is offline and online. Check whether it has been exceeded, and if any one of the corresponding 'absent message' registered by the seller is automatically transmitted to the buyer terminal through the message processing unit 111 (see Fig. 11a and 11b). Here, the missed message includes an advertisement phrase, a homepage address, a telephone number, and the like, which may be registered at the time of keyword registration or after keyword registration, and may be registered differently for each keyword.

2 is a diagram illustrating an embodiment of a message distribution method by keyword relay in an instant message relay system according to the present invention.

The instant order messages sent by the user (buyer) terminal 201 are transmitted to the instant message relay system 202 and then only to the corresponding seller terminal 203. Merchants may wish to receive in advance the instant message relay system 202 with keywords (e.g., "pizza", "courier", "gift", etc.) associated with the goods / services sold or offered by the seller themselves. Since it is registered in the database, only messages that match the keyword will be received.

When a match occurs between the user (buyer) terminal 201 and the seller terminal 203, the conversation can proceed by a server-client method, or a conversation can be conducted without the intervention of a server by a peer-to-peer method. . When the conversation such as inquiry or order is completed, the connection between the two terminals 201 and 203 ends, and the conversation record is stored in each client terminal. The conversation record stored on the seller side is then used as data for automatic response.

3A is a flowchart illustrating an embodiment of a fast keyword matching method according to the present invention, and FIG. 3B is a diagram illustrating an embodiment of a keyword database for fast keyword matching according to the present invention.

Since the present invention assumes a large amount of messaging transmission, it must satisfy that the matching speed must be very fast. In addition, high-speed matching should be possible while supporting both OR and AND conditions.

Keywords of AND and OR conditions are registered in the keyword DB (see Fig. 3B). Each keyword entry (for example, "night snack", "chicken", etc.) is regarded as an OR condition, and several keywords are consecutively registered in one OR condition (for example, "our pizza", "pizza" World ", etc.) are regarded as a keyword (composite keyword) of the AND condition.

Hereinafter, a fast keyword matching method in the instant message relay system 110 (more accurately, the keyword matching unit 112) will be described with reference to FIG. 3A.

When the user (buyer) inputs the order information in the order window of his terminal 100 (for example, enter "our pizza" in the order window), the input information is an instant message relay system 110 Is delivered).

When the instant message relay system 110 receives a message containing order information from the purchaser terminal 100 (301), the keyword matching unit 112 separates the word based on the space character (302), keyword DB The registered sellers are searched for each word (eg, "us" and "pizza") separated in FIG. 3B (see FIG. 3B). The result from the above process corresponds to the result found by considering everything as OR. In the example of FIG. 3A, company A is searched for the word "us", and company A and company B are searched for the word "pizza".

Thereafter, the keyword matching unit 12 re-examines the AND condition entry 304, which is a registered AND for the seller (Company A, B) that registered a compound keyword linked by AND among sellers searched at "303". If the keyword is not included in the message transmitted from the buyer ("our pizza"), it is the process of finally determining the seller by excluding the seller.

For example, the overall keyword matching process described above is as follows. When a buyer enters "our pizza", the seller is regarded as OR for each of "us" and "pizza" (Company A). , B first, and then check if the AND keywords ("our pizza", "pizza world") registered by the sellers appear in the buyer's input sentence. In the case of "pizza world", only the company A, which is excluded from the buyer input and finally registers "us" and "pizza" as an AND condition, is determined as a seller matching the buyer's input character. In this example, the keyword matching result is determined as one seller, but may be determined as a plurality of sellers in some cases.

Thereafter, the keyword matching unit 12 transmits the matched list having the seller information determined through the above process to the message processing unit 111.

On the other hand, it will be described next "keyword selling method for messaging" applied to the present invention.

In the present invention, it is basically based on the completion of the order using messaging, but it is difficult to implement the method of dividing a certain amount of the ordered amount and walking the commission because the buyer and seller can make the actual transaction price different. In addition, it is technically difficult to find out whether a real transaction has occurred during the dialogue process. Therefore, the present invention follows a revenue model of a method of selling keywords for matching.

In the case of web page search, a revenue model that receives advertising costs per keyword is used as a method of adding an advertisement to a search keyword. In the present invention, the seller pays a fee by adding a fee to a keyword used for keyword matching in messaging. The seller registers the keywords required for the order in the server (instant message relay system), and pays a fee in proportion to the frequency of use of the keyword. Keywords can be registered by allowing AND and OR conditions. Keywords that are linked by AND conditions are counted as a composite keyword.

The specific billing method can be basically similar to the billing method for the keyword in the existing searcher. The price is set in proportion to the number of times the keyword is matched in the order input sentence. In addition to this, there are various methods such as charging for the number of times of sending and receiving messages and receiving a registration fee for fixed amount.

Figure 4a is an embodiment flow diagram for the entire process until an order is established between the buyer and the seller through keyword matching and instant messaging in accordance with the present invention.

When the buyer inputs a message through his terminal 100 (401), the buyer terminal transmits it as an instant message to the instant message relay system 110.

Then, the instant message relay system 110 extracts a keyword from the transmitted message, and uses the same to first search for a seller matching the keyword (402), and select the neighboring sellers from the searched sellers (403). . The proximity seller selection process will be described in detail with reference to FIG. 9.

Then, the instant message relay system 110 delivers the instant message received from the buyer terminal 120 to the terminal of the finally selected proximity sellers (404).

Among the sellers who have received the message from the instant message relay system 110, the person who wants to deal with the buyer transmits a response message to the buyer (405).

Thereafter, a conversation is made between the buyer and the seller until a transaction is established (406), which can be accomplished by the instant message relay system 110 relaying an instant message between the two. Alternatively, a conversation for a transaction may be made in a P2P manner between the buyer terminal and the seller terminal without the intervention of the instant message relay system 110.

At the end of the conversation between the buyer and the seller, the delivery address and telephone number are transferred from the buyer terminal 100 to the seller terminal 120 where the order transaction is established (407).

4B is a diagram illustrating an embodiment of a conversation between a buyer and a plurality of sellers according to the present invention.

In the present invention, in order to minimize the stage of the purchase process, the buyer may enter the order message and then immediately start a conversation with the responding sellers without further selection process.

When the buyer enters the order message, the order message is sent to the corresponding sellers selected by keyword matching (411, 412). In the figure, seller B represents the seller who responded second.

When seller B's message 413 is received at the buyer terminal (414), by adding seller B to the talker list (415), seller B can also send and receive all future conversations. The message of seller B is also transmitted to other conversation partners such as seller A (416). Here, the process of adding the message to the conversation list and the process of delivering the message to the other conversation partner may be configured to be processed by the message relay server or the client (buyer terminal). In this way, sellers and buyers who respond to the order message can exchange all conversations with each other, and the buyer can immediately start a conversation with the seller without further selection or input after entering the order message.

If the client (buyer's terminal) performs the process of adding the list of the chatter and delivering the message to the other chatter, the following is described.

When the buyer terminal 100 is communicating with a plurality of seller terminals 120 while communicating with an instant message, when the buyer terminal 100 receives an instant message from an arbitrary seller terminal, the buyer terminal 100 is currently connected with the buyer terminal 100. It also delivers the received instant message to other seller terminals (all other seller terminals registered in the conversation list) having a conversation. In addition, the instant message transmitted by the buyer terminal 100 is transmitted to all seller terminals (all seller terminals registered in the conversation list) currently having a conversation as a receiver. When a specific seller is selected from the buyer, only the specific seller terminal is transmitted. do.

5A through 5E are diagrams illustrating an embodiment of an order method through dialogue with a seller in a buyer terminal according to the present invention.

The user (buyer) inputs the desired order contents (for example, "pizza delivery") into the order window (dialog window) installed on the desktop (see FIG. 5A). Then, the instant message including the order contents is transferred from the terminal of the buyer to the instant message relay system.

The instant message relay system can find a company that can provide goods / services through keyword matching (hereinafter referred to collectively as sellers who sell goods or services), and these companies can contact buyers. To be.

In the user (buyer) terminal, the response from the seller terminal contacted through the above process appears in the order window (dialog window) (FIG. 5B).

A conversation is made between the buyer and the seller for transactions such as an order, and after the order is made through such a conversation, the buyer finally sends a 'delivery address' and a 'confirmation phone number' to the seller. The seller terminal receives the buyer's phone number from the buyer terminal and uses it for personal identification when necessary.

In the present invention, since a search process for finding a seller is performed in an instant message relay system, a user (buyer) can place an order without any consciousness of finding a seller. In other words, the present invention is hungry, or when something is needed, if the child enters into the order window (dialogue window) as if talking to the mother, the seller appears to solve the way.

In addition, the present invention is close to the ideal purchase process that does not need to find a phone number or a web search to find a seller providing a product or service desired by the user, the seller who will solve it for what the user (buyer) wants Responds immediately, allowing you to place orders quickly and conveniently without any intermediate steps.

Meanwhile, FIGS. 5D and 5E illustrate a method in which a buyer closes a transaction with a specific seller when a conversation is made between a buyer and a plurality of sellers as described with reference to FIG. 4B.

The first method is to indicate that the buyer intends to deal with a particular seller in an instant message. For example, as illustrated in FIG. 5D, a message 501 indicating "I wish Seoul Pizza" is transmitted to both Seller 1 (Hot Pizza) and Seller 2 (Seoul Pizza). Naturally, seller 1 knows that the buyer is not willing to do business with him.

In the second method, as shown in FIG. 5E, when the buyer selects a specific seller to close the transaction (502), the buyer can only talk to the seller named 'Pizza Pizza', whereby the transaction is established. Will be.

Figure 6 is an embodiment configuration of an instant ordering system for an instant order with a seller taking an order using a mobile terminal according to the present invention.

1 to 5 are for the case where the purchaser terminal 100, the instant message relay system 110, and the seller terminal 120 are all connected online. In contrast, in FIG. 6, since the buyer terminal and the instant message relay system are connected online, the method performed between the buyer terminal and the instant message relay system is the same as described in FIG. 1, but since the seller terminal corresponds to the mobile terminal, the instant message relay system is the buyer's phone number. The process of acquiring and transmitting to the seller terminal is different.

The purchaser terminal 600 corresponding to the client includes an order window providing unit 601 and a message log unit 602, which will be described with reference to FIG. 1.

Meanwhile, the keyword matching unit 612, the proximity seller selecting unit 613, the web processing unit 617, and the databases 614 to 616 of the instant message relay system 610 are the same as described with reference to FIG. 1.

The message processing unit 611 is basically the same as described with reference to FIG. 1, but upon receiving an instant message containing order information from the purchaser terminal 600, sends a message requesting input of a telephone number to the purchaser terminal 600. Get the phone number from the response. When the message processing unit 611 receives the finally selected proximity seller information from the proximity seller selection unit 613, the SMS text sending unit 618 along with a message and a phone number containing the order information received from the buyer terminal 600 is received. To send).

Then, the SMS text sending unit 618 transmits the message containing the order information and the purchaser's phone number to the mobile terminal 620 of the selected proximity seller in a text message. In other words, the seller receives an order through a mobile terminal such as a general mobile phone that can receive a text message.

When the seller receives the text message, the seller calls the buyer's phone number using the mobile terminal, and through this, the establishment of a specific transaction will be determined.

7A and 7B illustrate an exemplary embodiment of an instant order method for a seller who receives an order using a mobile terminal according to the present invention.

First, when a buyer inputs an order to be ordered from his terminal through the order window (701), the message is transmitted to the mobile terminal of the seller finally selected through the instant message relay system and the mobile communication network (702). The buyer's phone number is also sent along with the message.

After confirming the message, the seller calls the buyer to check and receive detailed order history (703). At this time, since a plurality of sellers who receive the message will attempt to make a call, the buyer must enter an order completion message when an order is completed with a particular seller. Then, the order completion message is delivered to the instant message relay system, and the instant message relay system sends a text message indicating that the order has been completed to the seller terminals that sent the message in step 702. This completes the entire order process.

Processes "702" and "705" do not indicate that a message is directly transmitted from the buyer terminal to the seller's mobile terminal, but the message transmitted from the buyer terminal to the seller terminal is an instant message relay system (FIGS. 7A and 7B). (Not shown), and the instant message relay system receiving the instant message transmits the SMS text message to the seller terminal through the mobile communication network of the wireless carrier.

8 is a flowchart illustrating an exemplary order method for a seller who receives an order using a mobile terminal according to the present invention.

When the buyer inputs a message containing the order information through the order window (801), the instant message relay system selects the proximity seller using the message received from the buyer terminal.

Then, the instant message relay system checks whether the selected proximity seller is set to 'receive mobile terminal' (802).

As a result of the check, if the selected proximity seller is not set to 'receive mobile terminal' and is set to 'online reception', the instant message relay system delivers the message received from the buyer to the corresponding proximity seller terminal online (803), Thereafter, buyers and sellers talk online, and in the process, an order transaction is established.

As a result of the check, if the selected proximity seller is set to 'receive the mobile terminal', the instant message relay system sends a text message to the mobile terminal of the proximity seller (804). Here, the text message includes the message sent by the buyer and the telephone number of the buyer.

Then, when the seller who received the text message calls the buyer (805) and receives the order (806), the buyer enters the order completion through the order window (807), the order completion message is sent to the instant message relay system Is sent. The instant message relay system then sends the complete message to the mobile terminal of the proximity sellers (not just the seller from whom the order was placed, but all selected proximity sellers) (808).

9 is a diagram illustrating an embodiment of a method of predicting a buyer address and selecting a proximity seller according to the present invention.

The proximity seller selection unit 113 and 613 are modules for finding a seller close to the buyer who sent the message. To do this, it is necessary to find the address of both the buyer and seller. In the case of the seller, when registering through the web processing units 117 and 617, the user may input the desired area or address information for delivery, but in the case of the buyer, forcing the user to input the address from the first order greatly increases the service barrier. Has negative consequences. Therefore, if possible, there is a need for a method of internally estimating address and location without inputting address information from the first use of most buyers.

In the present invention, the position where an individual (buyer) is connected is found by the following method.

First, the address up to the buyer's east unit is retrieved from the IP-real address DB based on the access IP address (901), so that another user with an IP address similar to the buyer's IP address or a router on the network is similar. Obtained using the address information (902). The IP addresses of ADSL users change variably, but only within the range covered by one telephone station, and only within a limited number of dongs. Also, the routers that pass through the network connection cover a relatively small area. Therefore, it is possible to find out the address information up to the same unit by analyzing the access information to find out the case of similar IP address or the case of passing through the same router.

Second, at the end of the order, the buyer informs the seller of the address (real address) for delivery, and thus extracts the real address information (903) and maps the address of the address below the IP address (or router address) to the IP address. The real address mapping may be stored in the DBs 115 and 615 (904).

The real address entered once by the buyer is cached in the client (buyer's terminal), and remains in the message record of the seller so that the buyer has previously stored the address. This address information is recorded (stored) in the IP-real address DB of the server (instant message relay system) together with the buyer IP information and used as information for mapping the IP address to the real address.

By using the above method, only a few buyers need to input real address information at first, and for the buyers accessing the other similar locations, the information about the address (dong / myeon / ri) can be found based on the IP access information. Can be. This way, most users can enter orders without entering location information the first time.

The distance between the buyer and the seller is calculated by assuming that the closer the address is, the closer the distance is to find the seller within the approximate distance.

Figure 10a is an exemplary diagram of a screen configuration provided by the seller terminal having an automatic response function according to the present invention, Figure 10b is a flow chart of an embodiment of the automatic response processing method in the seller terminal according to the present invention.

The automatic response unit of the seller terminal is a function for automatically responding to a similar response repeatedly requested, and is based on finding and showing in a record that has been answered in the past. To do this, the message record should be stored in the client (seller) side DB, and converted into a question and answer pattern for automatic response. The final confirmation in the auto-response is made by humans.

10A is an exemplary view illustrating a screen configuration provided by a seller terminal having an autoresponder function according to the present invention, and illustrates a specific example of an autoresponder for the seller side. Automatic response in the seller terminal is all the operation occurs in the client used by the seller, the response record is also recorded in the client. Auto-response basically works semi-automatically, allowing the respondents (sellers) to press the Enter key only, with the content to be answered selected in the input box. If you want to choose a different answer, move on to the arrows to choose from a list of answers you've answered in the past. If the same response is always given to the query (eg 95% or more of the same response rate), it provides the option to handle it as a fully automatic response without any human input.

10B is a flowchart illustrating an automatic response processing method in a seller terminal according to the present invention.

Basically, the seller's auto-response takes place within the client's terminal. When the seller terminal, which is a client, first receives the buyer's order message from the instant message relay system, which is a server (1011), searches for similar ones in the past order messages stored in the seller terminal (1012), and retrieves the past order message and the currently received order. The similarity with the order message is checked (1013).

As a result of the check, if the similarity with the past order message is lower than the predetermined reference value, that is, if there is no sufficiently high similarity message, the seller directly inputs the response (1014).

As a result of the check, if the similarity with the past order message is more than a predetermined reference value, the past response record for the past order message is searched (1015), and among the searched past responses, the response rate is found to be equal to or greater than the automatic response set value ( 1016), if there is a response higher than the auto-response set value, it means that it always responded with the same content. This is handled as an automatic response without any input from the seller.

On the other hand, if there is no response above the auto-response set value, there may be a variety of other candidates, so the response record is shown to the seller and selected or modified therein to be entered (1017).

11A is a flowchart illustrating an automatic response method in an instant message relay system according to the present invention, and FIG. 11B is an exemplary view of an missed message according to the present invention.

The instant message relay system receives the order message from the buyer terminal, finally finds the proximity seller through the keyword matching process and the proximity seller screening process, and then the seller terminal is online before sending the order message to the terminal of the proximity seller. 1110 and whether the unused time of the seller terminal has exceeded the limit even in the online state (1102).

As a result of the check, when the seller terminal is in the online state and the unused time does not exceed the limit value, the order message received from the buyer terminal is transferred to the seller terminal (1103).

As a result of the check, if the seller terminal is not in the online state or the unused time exceeds the limit even if it is in the online state, the missed message is transmitted to the purchaser terminal (1104).

Here, the 'absence message' will be described in detail. 'Out of office message' is a message sent to the buyer's terminal when the seller's terminal is not online or when the seller is away for a certain period of time, and includes a short advertisement text, a homepage address, and a telephone number, which are included in the buyer's terminal. It is output as shown in Fig. 11B. The 'absence message' may be registered together when the seller registers the keyword, or may be registered even after the keyword is registered, and may also register different missed messages for each keyword. 'Out of office message' is registered in the instant message relay system (server) and processed.

12A is a block diagram of an embodiment of an instant knowledge service system using instant messaging according to the present invention, and FIG. 12C is a screen configuration example attempt of an interrogator terminal according to the present invention.

The instant knowledge service according to the present invention is a knowledge service using a keyword matching function and an auto-response function, which is an application of an existing intellectual model in the form of messaging, and is an interactive intellectual model for sending and receiving questions and answers in a short answer. This model makes the best use of the autoresponder feature to avoid having to answer the same question for the same question.

Traditional intellectual services are not suitable for quickly finding a fact or answer because they add a long explanation to short questions. Web site search is also very difficult to obtain short answer knowledge. Instant knowledge services are interactive, similar to how a curious child asks a series of short questions in a series, and answers short and simple questions.

In the instant knowledge service, all response records are stored in the instant knowledge service system (server), and are automatically responded to the instant knowledge service system (server) and provided to the queryer. In the instant knowledge service, contents answered by several people for one query message are accumulated, and the answer with the highest selection rate is displayed first on the response screen. The queryer can see the different answers and choose a better answer. At this time, the selection rate of the selected answer is updated so that the frequently selected answer is gradually changed into the form that appears on the screen.

Multiple people can be involved in a single question / answer conversation process, and one-to-one and one-to-many interactive deployments are also possible. The instant question service is different from the automatic response in the seller terminal, firstly, the automatic response is processed at the server, and secondly, the one-to-many conversation is possible in which multiple users can participate in the query and the answer at the same time. And, thirdly, when a question or answer is registered in the middle of a conversation, the message is delivered to the person who registered the immediately preceding message so that the conversation can continue.

Respondents who provided a lot of good answers are given various incentives such as high knowledge level and free coupons to encourage more good answers. Instant knowledge service created in this way is to make it easy to find what you want to know or wonder in everyday life.

Hereinafter, a description will be given with reference to the drawings.

As shown in the figure, the instant knowledge service system according to the present invention includes a message processing unit 1211, a keyword matching unit 1212, a keyword database 1213, an automatic response unit 1214, a web processing unit 1215, and a message. Database 1216.

The message processing unit 1211 receives a query message (instant query message) from the query terminal 1200, and transfers the received query message to the keyword matched responders terminals 1220 in the keyword matching unit 1212. The response message is received from the responder terminal 1220 and transmitted to the interrogator terminal 1200. That is, the message processor 1211 performs a message transmission and reception function. Here, the respondents are those who have registered to provide knowledge, that is, those who have registered to provide a response.

The keyword matching unit 1212 extracts an order information keyword from the received query message and searches for respondents matching the extracted query information keyword among the respondents registered in the keyword database (DB) 1213. Here, the keyword extraction process extracts keywords based on white space from the query message, which is the same as the keyword extraction process in the instant order system. In addition, the responder search process searches for registered respondents for each of the keywords extracted from the keyword database (DB) 1213, and for the respondents who registered the compound keyword linked by AND condition among the searched responders, the complex keyword is a query message. If it is not included, the respondents are searched by excluding the respondents, which is the same as the responder search process in the instant order system.

The keyword database (DB) 1213 stores keywords and respondent access information for the knowledge information registered by the respondents, and the web processing unit 1215 receives keywords for the knowledge information and the respondent access information from the respondents via the web and receives the keywords. It is stored in the database 1213 and managed.

The automatic answering unit 1214 stores / manages the query message or the response message transmitted and received through the message processing unit 1211 in the message database 1216, and retrieves the past response record related to the query message from the message database 1216. Provide to the inquirer terminal. A detailed description thereof will be made with reference to FIG. 12B.

The message database 1216 stores the instant query message and the response message by the answering machine 1214.

12B is a flowchart illustrating an automatic response method in an instant knowledge service system according to the present invention.

First, a keyword matching method applied to an instant knowledge service system will be described.

The instant knowledge service system extracts a query information keyword from the instant query message upon receiving an instant query message requesting specific knowledge from the query terminal. Then, the respondents matching the extracted query information keywords are searched among the respondents registered with the keyword in the keyword database DB, and the instant query message is delivered to the terminal of the matched keyword. The instant knowledge service system relays the instant message so that the interrogator terminal and the responder terminal receiving the instant query message can communicate through the instant message.

The instant knowledge service system also stores / manages the transmitted and received query messages or response messages in the database of the auto responder, and also performs an automatic response process of retrieving past response records for the query messages from the database and providing them to the query terminal. This will be described in detail with reference to FIG. 12B). In addition, a web process of receiving keywords and responder access information about the knowledge information from the respondents via the web and storing them in a keyword database is also performed.

Hereinafter, the automatic answering method will be described in detail with reference to FIG. 12B.

When the instant knowledge service system (server) receives a query message from the query terminal of the client (1231), the following process (auto answering process) is performed in addition to the process of searching for a responder through keyword matching and delivering the query message to the corresponding responder's terminal. ) In parallel.

Retrieve the same past conversation stored in an instant knowledge service system (server). That is, by searching for a similar query message among past query messages (1232), it is determined whether the similarity degree between the currently received query and the past query (question) is equal to or greater than a predetermined reference value (1233).

As a result of the determination, if the similarity of the query is higher than the reference value (if the similarity is high enough), the response record for the query is searched (1234), and it is checked whether there is an example answered in the past (1235). As a result, if there is a past response example, the response rate is automatically answered to the interrogator terminal with the highest response rate (1237). Otherwise, if there is no past response example, it is re-registered / posted as a message requiring a response (1216). Here, re-registration / posting means registering to be visible on the web start page of the service and informing the chat partner that a new query message has been received if the chat partner exists.

As a result of the determination, if the similarity of the query is lower than the reference value (if the similarity is not high enough), it is again checked whether the question / answer is in the middle of the conversation (1218). If the result of the check is a question / response in the middle of the conversation (i.e., the first question / response in the middle of the conversation), it is regarded as a new question and registered / posted (1220). The current message is delivered and notified (1219), and then registered / posted as a new question (1220).

13 is a diagram illustrating an embodiment of a secure direct transaction service method according to the present invention.

The direct transaction service method is an example of applying the instant order system described above. If individuals can sell used goods they want to sell, they can use it as a direct transaction service without changing the instant order service. However, in the present invention, it is not preferable to include a settlement agent service, so the settlement or remittance should be settled separately between the purchaser and the seller. Instead, it can provide a secure direct trading service by adding a courier option with an additional collection agency.

The reason that the payment agent is not preferable in the present invention is that when the payment agent fee is paid, the seller tries to register a lower price in order to lower the fee, and the actual amount is to be received through another channel. In particular, in the situation in which the buyer and the seller are connected in an interactive manner as in the present invention, it is difficult to properly receive the payment fee because it can be easily processed lower than the actual transaction price. Therefore, rather than making payment as a revenue source, it is preferable to use the keyword sales fee as the main revenue source instead of making payment through a separate service.

A description with reference to FIG. 13 is as follows.

The keyword registration process 1301 and the contract making process 1302 through messaging are the same as in the instant ordering system described above, and a collection agent courier service can be added to the courier service. .

The contracted seller sends the goods to the buyer using a collection agency courier (1303). At this time, the price information for the product is also informed.

Then, the courier company receives the goods price while delivering the goods to the buyer (1304) and sends them to the seller (1305). The payment is made between the seller and the buyer through the above process. At this point, the seller pays a fee for the collection agency. If this is expanded to individual to individual, the secure direct transaction service is completed.

14A and 14B illustrate an embodiment of an electronic packaging and cyber file parcel delivery service method according to the present invention.

File trading differs only in that it is an intangible music file, video file, document file, etc., and the basic sales process can be performed almost the same as the direct transaction service. File courier service according to the present invention, as in the direct transaction service described in FIG. What you need at this time is a cyber file courier service.

The file seller electronically packages the file to be sold (1411), and registers a keyword for the file and a download location together with the instant message relay system (server) (1412). When the buyer receives the order message, a suitable seller is determined through the keyword matching process (1413). At this time, inform the buyer where to download the file. The purchaser downloads the electronically-packed file using the download location (1414), and when the payment is made, the electronic package can be opened (1415).

As described above, the file transaction is identical to the direct transaction except that the seller must register a fixed message including a link for downloading the file (1412). Most files such as MP3 and MPEG are mostly distributed in the form of peeled off medium. So, a one-to-one conversation for sale rarely occurs, and the process of searching, downloading, and paying for the file proceeds.

To do this, register the file by registering the URL to download the file when registering the keyword. The file seller may register the location of the file to be sold in another storage such as a personal computer (PC) or a homepage. Here, the business model of file courier is applied to pay the price while delivering the file.

File courier encrypts a file, wraps it, delivers it to the recipient (buyer) in the form of an e-mail or download from a home page, and pays the buyer when they open it. Here, a program is required to wrap any file, and this program connects to a predetermined Internet server (payment server) when the purchaser tries to open the electronic packaging (1401, 1402). Once payment is made, the program opens the electronic package (1403).

As described above, the method of the present invention may be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form. Since this process can be easily implemented by those skilled in the art will not be described in more detail.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited by the drawings.

As described above, the present invention has an effect of allowing an ordinary Internet user to easily order immediately. According to the present invention, if a person who wants to order enters a desired product name or the like, it is directly connected with the seller, so that anything can be ordered quickly. As a result, many orders that currently rely on the telephone will quickly move to the online market.

In addition, the present invention enables a user who does not know the phone number to find and order the seller by the product name or store name, which is why you do not usually remember the store or phone number or difficult to find often more frequent users The order will be placed, and as a result, the effect of expanding the order market size is expected.

In addition, since the present invention allows a person to find a conversation partner without a phone number, the seller side may have sufficient marketing through the product name that he wants to sell, thus reducing the overall marketing cost. That is, in the present invention, since the memory is not easy, there is an effect of replacing the function of the telephone number with less effect on marketing cost with mutual or product name.

In addition, the present invention is an interactive ordering system, because there is no need to select or enter complicated conditions at all, just input what you want, so it is very easy to use, so that beginners can easily use it. In addition, users can freely ask and answer contents that cannot be easily inquired by phone, and thus can be used as a service that users can feel more comfortable and use all the time, thereby promoting sales and expanding the market.

In addition, the present invention has the effect of being able to take orders in stores (sellers) using a mobile phone by using SMS text messages.

In addition, the present invention can be used in a direct transaction and a file transaction, there is an effect that a faster and free transaction can be made by the transaction proceeds by the conversation between the seller and the buyer.

On the other hand, the instant knowledge service system according to the present invention has the effect of allowing a variety of knowledge to be quickly accumulated and more easily used by providing a function that can immediately solve the questions you want to know in life.

Claims (53)

delete In the instant message relay system (server) that relays instant messages between the buyer terminal and the seller terminal on-line so that an order transaction can be established immediately through a conversation using an instant message between the buyer and the seller, A database for storing keywords and seller addresses of goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wants to order a product / service, IP (Internet Protocol) access information is obtained from the instant order message and transferred to the proximity seller's selection means. The buyer terminal and the seller to deliver the received instant order message to the terminal of the 'seller' determined by the proximity seller screening means, and to close the transaction through a dialogue between the buyer and the seller who received the instant order message Message processing means for relaying an instant message exchanged between terminals; Keyword matching means for extracting an order information keyword based on a 'blank character' from the instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database. ; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And Before the message processing means transmits the instant order message to the seller terminal determined by the proximity seller screening means, it is checked whether the seller terminal is in the offline state and whether the unused time has exceeded the limit even if it is online. Automatic response means for transmitting the 'absence message' registered in advance by the seller to the buyer terminal if one Instant message relay system for an instant order comprising a. delete In the instant message relay system (server) that delivers the instant message of the buyer terminal to the seller terminal so that the order transaction can be established immediately through a peer-to-peer (P2P) method between the buyer and the seller, A database that stores / manages keywords and seller addresses for goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; First message processing means for receiving an instant order message from an anonymous buyer's terminal (buyer's terminal) who wishes to order goods / services, and delivering the instant order message from a keyword matching means to a terminal of a keyword matched seller; When the instant order message is received from the buyer terminal, the IP access information for the buyer terminal is obtained from the instant order message and transferred to the proximity seller sorting means, and the received instant to the terminal of the 'seller' determined by the proximity seller sorting means. Message processing means for delivering an order message; Keyword matching means for extracting an order information keyword based on a 'blank character' from the instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database. ; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And Before the message processing means transmits the instant order message to the seller terminal determined by the proximity seller screening means, it is checked whether the seller terminal is in the offline state and whether the unused time has exceeded the limit even if it is online. Automatic response means for transmitting the 'absence message' registered in advance by the seller to the buyer terminal if one Instant message relay system for an instant order comprising a. In an instant message relay system (server) for relaying instant messages so that an order transaction can be established immediately between a buyer terminal and a seller mobile terminal that is not connected online (Online), A database that stores / manages keywords and seller addresses for goods / services registered by sellers; Web processing means for receiving a keyword and seller address for the goods / services from the seller through the web to store and manage in the database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wishes to order a product / service, the buyer's terminal requests a phone number to extract the buyer's telephone number from the response message, and the buyer from the instant order message. Acquire the IP access information for the terminal and transmit it to the proximity seller screening means, and when receiving the information of the 'seller' determined by the proximity seller screening means message processing for delivering the instant order message and the buyer's phone number to the SMS text sending means. Way; Keyword matching means for extracting an order information keyword based on a space character from an instant order message received by the message processing means, and searching for a seller matching the extracted order information keyword among sellers who have registered a keyword in the database; The proximity seller selection means for finally determining a seller who matches the keyword by selecting a proximity seller within a predetermined range from sellers searched by the keyword matching means by using IP access information of the buyer terminal received from the message processing means; And The SMS text sending means for transmitting the contents of the instant order message and the purchaser's telephone number received from the message processing means through a short message to the mobile terminal of the 'seller' determined by the proximity seller selection means. Instant message relay system for an instant order comprising a. delete delete delete The method according to any one of claims 2, 4 or 5, The keyword matching means, Search for a registered seller for each of the extracted keywords in the database, and for a seller who registers a compound keyword linked by AND condition among the searched sellers, exclude the seller if the compound keyword is not included in the instant order message. Instant message relay system for an instant order, characterized in that for searching the seller in a way. The method of claim 9, The proximity seller screening means, After the address of the buyer is found using address information of another user having a similar IP address based on the access IP address of the buyer, a predetermined distance among sellers searched by the keyword matching means using the buyer's address An instant message relay system for an instant order, comprising determining a seller having an address within the proximity seller. The method according to claim 2 or 4, The missed message is: Instant message relay system for instant orders, including ad text, homepage address and phone number, can be registered at the time of keyword registration or after keyword registration, and can be registered differently for each keyword. delete Instant message relay applied to an instant message relay system (server) that relays instant messages between the buyer terminal and the seller terminal on-line so that an order transaction can be established through instant message conversation between the buyer and seller. In the method, A web processing step of receiving a keyword and a seller address of a product / service through a web from a seller and storing the same in a database; A keyword extraction step of receiving an instant order message from a terminal (buyer terminal) of an anonymous buyer who wants to order a product / service, and extracting an order information keyword based on a space character in the instant order message; A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; Check whether the seller's terminal determined in the proximity seller selection step is offline and whether the unused time has exceeded the limit even when the user is in the online state. A message delivery step of transmitting the instant order message to a terminal of a 'seller' determined in the proximity seller screening step, when transmitting to a purchaser terminal and the online time when the unused time is less than a limit value; And An instant messaging step of relaying an instant message exchanged between the buyer terminal and the seller terminal so as to close a transaction between the buyer and the seller who has received the instant order message; Instant message relay method for an instant order comprising a. delete In the instant message relay method applied to an instant message relay system for delivering an instant message of the buyer terminal to the seller terminal so that an order transaction can be established immediately through a P2P communication between the buyer and the seller, A web processing step of receiving a keyword and a seller address of a product / service through a web from a seller and storing the same in a database; A keyword extraction step of receiving an instant order message from a terminal (buyer terminal) of an anonymous buyer who wants to order a product / service, and extracting an order information keyword based on a space character in the instant order message; A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; And Check whether the seller's terminal determined in the proximity seller selection step is offline and whether the unused time has exceeded the limit even when the user is in the online state. The message delivery step of transmitting to the buyer terminal, the instant order message to the terminal of the 'seller' determined in the proximity seller screening step if the unused time is below the limit value online state Instant message relay method for an instant order comprising a. In the instant message relay method applied to an instant message relay system (server) for relaying instant messages so that an order transaction can be established immediately between a buyer terminal and a seller mobile terminal not connected online. A web processing step of receiving a keyword and a seller address of a product / service through a web from a seller and storing the same in a database; When an instant order message is received from an anonymous buyer's terminal (buyer's terminal) who wishes to order a product / service, an instant message requesting the input of a telephone number is transmitted to the buyer's terminal to send a response instant message containing the buyer's telephone number. Receiving an instant message; A keyword extraction step of extracting an order information keyword based on a space character from the received instant order message; A phone number extraction step of extracting a 'buyer's phone number' from the response instant message;  A seller search step of searching for a seller matching the extracted order information keyword among sellers who have registered keywords in the database; Obtaining the IP access information of the purchaser terminal from the received instant order message, and finally determines the seller matching the keyword by selecting the near seller within a predetermined range from the sellers searched in the seller search step using the IP access information. Proximity seller selection step; And Short message transmission step of transmitting the contents of the instant order message and the 'buyer's phone number' through a short message to the mobile terminal of the 'seller' determined in the proximity seller selection step Instant message relay method for an instant order comprising a. delete delete delete The method according to any one of claims 13, 15 or 16, The merchant search step, Search for a registered seller for each of the extracted keywords in the database, and for a seller who registers a compound keyword linked by AND condition among the searched sellers, exclude the seller if the compound keyword is not included in the instant order message. Instant message relay method for an instant order, characterized in that to search for a seller through the. The method of claim 20, The proximity seller selection step, After the address of the buyer is found using address information of another user having a similar IP address based on the access IP address of the buyer, a predetermined distance among sellers searched in the seller search step using the buyer's address An instant message relay method for an instant order, characterized in that the seller having an address in the list is determined to be a proximity seller. The method according to claim 13 or 15, The missed message is: An instant message relay method for an instant order, comprising an advertisement phrase, a homepage address, and a telephone number, which can be registered at the time of keyword registration or after keyword registration, and can be registered differently for each keyword. delete delete delete delete delete delete In the 'seller terminal' in the instant order system, which can establish an order transaction through dialogue with the buyer terminal by the relay of the instant message relay system connected online (On-line), Providing an instant message of a buyer delivered through the instant message relay system to a seller through a chat window, or providing a chat window for converting conversation information input by the seller into an instant message and transmitting the instant message to the instant message relay system through the chat window. Way; Message log means for storing an order message of a purchaser received through the chat window providing means or a response message of a seller sent through the chat window providing means; And Respond using a past order message and a past response message stored in the message logging means, and selecting one of an automatic response method, a selective response method, or a direct response method according to the similarity and response rate of the order. Automatic response means for sending the corresponding response message to the message relay system Seller terminal for receiving an instant order comprising a. The method of claim 29, The automatic answering means, A similar message retrieval step of retrieving a similar order message among past order messages stored in the message log means when receiving the buyer's order message from the instant message relay system; In the search result of the similar message search step, if there is no past order message whose similarity is within a predetermined range, a direct response step of receiving a response message from the seller through the chat window and delivering it to the instant message relay system A response rate checking step of confirming whether there is a response message having a response rate equal to or greater than a predetermined reference value when there is a past order message whose similarity is within a predetermined range in the search result of the similar message searching step; An automatic response step of automatically transmitting the response message to the purchaser terminal through the instant message relay system when the response rate is greater than the reference value as a result of the confirmation of the response rate checking step; And As a result of the checking of the response rate checking step, if there is no response message having a response rate higher than the reference value, the related response message record is provided to the seller, and if the seller selects / modifies the response message, the response message is sent to the buyer terminal through the instant message relay system. Optional response step to send Seller terminal for receiving an instant order, characterized in that to perform. In the method of receiving an instant order applied to the seller terminal that can establish an order transaction through a dialogue with the buyer terminal by the relay of the instant message relay system connected online (On-line), A message receiving step of receiving the buyer's instant order message delivered through the instant message relay system; Responds using a past order message and a past response message stored in the message log means, and selects one of an automatic response method, a selective response method, or a direct response method according to the similarity and response rate of the order. A response message transmission step of transmitting a corresponding response message to the message relay system; And The message logging step of storing and managing the buyer's order message received through the message receiving step or the seller's response message transmitted through the response message transmitting step in the message log means. How to receive an instant order in the seller terminal comprising a. The method of claim 31, wherein The response message transmitting step, A similar message retrieval step of retrieving a similar order message among past order messages stored in the message log means when receiving the buyer's order message from the instant message relay system; A direct response step of receiving a response message from the seller through the chat window and transmitting the response message to the instant message relay system if there is no past order message having a similarity within a predetermined range as a result of the search of the similar message search step; A response rate checking step of confirming whether there is a response message having a response rate equal to or greater than a predetermined reference value when there is a past order message whose similarity is within a predetermined range in the search result of the similar message searching step; An automatic response step of automatically transmitting the response message to the purchaser terminal through the instant message relay system when the response rate is greater than the reference value as a result of the confirmation of the response rate checking step; And As a result of the checking of the response rate checking step, if there is no response message having a response rate higher than the reference value, the related response message record is provided to the seller, and when the response is selected / modified by the seller, the corresponding response message is transmitted to the buyer terminal through the instant message relay system. Optional response steps How to receive an instant order in the seller terminal comprising a. delete delete In a knowledge service system, A keyword database that stores keywords for the knowledge information registered by the respondents and the respondent access information; Web processing means for receiving a keyword for the knowledge information and responder access information from the respondents via the Web to store and manage in the keyword database; Message processing means for delivering the instant query message received from the interrogator terminal to the responder terminals matched by the keyword in the keyword matching means, or receiving the response message from the responder terminal and transmitting the response message to the interrogator terminal; The keyword matching means for extracting a query information keyword based on a space character from the received instant query message and searching for respondents matching the extracted query information keyword among the respondents registered in the keyword database; Store / manage instant query messages or response messages transmitted and received through the message processing means in a message database, and automatically respond to the querying terminal using past response records related to the instant query messages according to query similarity and response rate. Automatic answering means for; And The message database for storing the instant query message and the response message Instant knowledge service system using an instant messaging comprising a. 36. The method of claim 35 wherein Responder search process in the keyword matching means, Respondents registered for each of the extracted keywords are searched in the keyword database, and for respondents who register a compound keyword linked by AND condition among the searched responders, if the compound keyword is not included in the instant query message, Instant knowledge service system using instant messaging, characterized in that for searching the respondents by excluding. 36. The method of claim 35 wherein The automatic answering means, A similar message retrieval step of retrieving past query messages similar to the instant query message in the message database; An automatic response step of automatically responding to a response message having the highest response rate among the response messages to the past query message when there is a past query message having a similarity within a predetermined range as a result of the search of the similar message search step; And If there is no past query message with similarity within a predetermined range as a result of the search of the similar message search step, check whether the query message is in the middle of the conversation, and if the question message is in the middle of the conversation, the instant message is sent to the terminal of the person who registered the message immediately before. Delivering a Query Message Instant knowledge service system using instant messaging, characterized in that to perform. delete delete In the instant knowledge service method applied to the instant knowledge service system, A web processing step of receiving keywords and responder access information about the knowledge information from the respondents through the web and storing the keyword information in a keyword database; A query receiving step of receiving an instant query message requesting specific knowledge from the querying terminal; A keyword extraction step of extracting a query information keyword based on a space character from the instant query message; A responder searching step of searching for respondents matching the extracted query information keyword among the registered respondents in the keyword database; A message delivery step of delivering the instant query message to a terminal of the keyword matched responder; A message delivery step of relaying an instant message exchanged between the interrogator terminal and the responder terminal so that the interrogator terminal and the responder terminal receiving the instant query message can communicate through an instant message; And Store / manage instant query messages or response messages transmitted and received through the query receiving step or the message forwarding step in a message database, and search past response records related to the instant query message in the message database for query similarity and response rate. An automatic response step of automatically responding to the interrogator terminal accordingly Instant knowledge service method using instant messaging comprising a. The method of claim 40, The responder search step, Respondents registered for each of the extracted keywords are searched in the keyword database, and for respondents who register a compound keyword linked by AND condition among the searched responders, if the compound keyword is not included in the instant query message, Instant knowledge service method using instant messaging, characterized in that for searching the respondents by excluding. The method of claim 40, The automatic response step, A similar message retrieval step of retrieving past query messages similar to the instant query message in the message database; An automatic response step of automatically responding to a response message having the highest response rate among the response messages to the past query message when there is a past query message having a similarity within a predetermined range as a result of the search of the similar message search step; And If there is no past query message with similarity within a predetermined range as a result of the search of the similar message search step, check whether the query message is in the middle of the conversation, and if the question message is in the middle of the conversation, the instant message is sent to the terminal of the person who registered the message immediately before. Delivering a Query Message Instant knowledge service method using instant messaging comprising a. delete delete delete delete delete delete delete delete delete delete delete

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