JPWO2017149951A1 - Management system and information providing method - Google Patents

Abstract

  Based on the operation information indicating the state of the store device (60) and the device identification information for identifying the store device (60), the store device (60) based on the operation information and the device identification information. A keyword generation unit (12) for generating a keyword for searching a manual / video DB (41) that stores a coping method when the camera enters a predetermined state, and transmits the keyword to a store address associated with the store A server (10) having a transmission unit (13) for performing the processing.

Description

  The present invention relates to a server, a store side device, a management system, an information providing method, and a program.

  Related techniques are disclosed in Patent Documents 1 and 2.

  Patent Document 1 is a store management system that manages various devices arranged in a store, and includes management means that collectively manages information related to various devices outside the store, and information managed by the management means. There is disclosed a store management system comprising information providing means for providing information relating to a requested device to a predetermined portable information terminal.

  For example, a maintenance worker who performs inspection and maintenance of a predetermined device presses an inspection switch of the system controller of the predetermined device. Then, information to that effect is transmitted from the system controller of the device and finally notified to the service headquarters. In response to the notification, the service headquarters retrieves information related to the predetermined device from the management means, and transmits it to the maintenance person's portable information terminal.

  Patent Document 2 is a centralized management device that manages the operating state of equipment installed in each store, and when an alarm occurs in the equipment, that fact and the classification (importance, etc.) of the mail are known. A centralized management device that transmits electronic mail to a center server and a mobile terminal device is disclosed. In the present invention, the electronic mail is divided into a plurality of sections. The first category requires urgent maintenance / repair. In the second category, maintenance / repair and the like are necessary, but no emergency is required. In the third category, it is not possible to determine how to deal with the situation without looking at the actual device status data. In the fourth section, it is not necessary to dispatch maintenance personnel. The person who received the e-mail can determine whether or not to immediately contact the maintenance based on the classification of the received e-mail.

JP 2001-183046 A JP 2001-307250 A

  Data indicating the maintenance method of the equipment tends to have a large amount of information. When a state requiring maintenance occurs, it is not easy to find appropriate information corresponding to the state from a vast amount of information. Neither Patent Document 1 nor 2 provides means for solving the problem.

  In the case of the technique described in Patent Document 1, information transmitted to the service headquarters (for example, information in response to pressing of a check switch of a system controller of a predetermined device) is transmitted to a portable information terminal of a maintenance worker. The information to be determined is uniquely determined. That is, when the information notified to the service headquarters is the same, the same information is provided to any maintenance personnel. Thus, in the case of the technique described in Patent Document 1, there is a problem that information corresponding to maintenance personnel cannot be provided.

  An object of the present invention is to realize a technique for providing appropriate information corresponding to a state from a vast amount of information when a state requiring maintenance of the device occurs.

According to the present invention,
Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
A server is provided.

Moreover, according to the present invention,
Keyword receiving means for receiving operation information indicating the state of the apparatus in the store and a keyword generated based on the apparatus identification information for identifying the apparatus;
Search request means for requesting an external device to perform a search using the keyword;
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
A store side device is provided.

  Moreover, according to this invention, the management system which has the said server and the memory | storage means which memorize | stores the coping method when the apparatus of a store will be in a predetermined | prescribed state is provided.

Moreover, according to the present invention,
Computer
A receiving step for receiving operation information indicating a state of a device in the store and device identification information for identifying the device;
A keyword generation step of generating a keyword based on the operation information and the device identification information;
A transmitting step of transmitting the keyword to a store address associated with the store;
An information providing method for executing is provided.

Moreover, according to the present invention,
Computer
A keyword receiving step for receiving a keyword generated based on operation information indicating a state of a device in a store and device identification information for identifying the device;
A search requesting step for requesting an external device to perform a search using the keyword;
A search result receiving step of receiving the search result from the external device;
A display step for displaying the result of the search;
An information providing method for executing is provided.

Moreover, according to the present invention,
Computer
Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
A program is provided that functions as:

Moreover, according to the present invention,
Computer
Keyword receiving means for receiving operation information indicating a state of a device in a store and a keyword generated based on device identification information for identifying the device;
Search request means for requesting a search using the keyword to an external device,
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
A program is provided that functions as:

  According to the present invention, when a state requiring maintenance of a device occurs, a new technique for narrowing down a method for dealing with the state from a vast amount of information is realized.

  The above-described object and other objects, features, and advantages will become more apparent from the preferred embodiments described below and the accompanying drawings.

It is a figure which shows notionally an example of the hardware constitutions of the apparatus of this embodiment. It is a functional block diagram which shows the whole image of the management system of this embodiment. It is a figure which shows typically an example of the information which the server of this embodiment memorize | stores. It is a figure which shows typically an example of the information which the server of this embodiment memorize | stores. It is a figure which shows typically an example of the information transmitted to the shop side terminal from the server of this embodiment. It is a figure which shows typically an example of the information transmitted to the shop side terminal from the search device of this embodiment. It is a flowchart which shows an example of the flow of a process of the server of this embodiment. It is an example of the functional block diagram of the server of this embodiment. It is a figure which shows typically an example of the information transmitted to the shop side terminal from the server of this embodiment. It is an example of the functional block diagram of the server of this embodiment. It is a figure which shows typically an example of the information which the server of this embodiment memorize | stores. It is a figure which shows typically an example of the information which the server of this embodiment memorize | stores. It is a flowchart which shows an example of the flow of a process of the server of this embodiment.

  First, an example of a hardware configuration of a device (a server, a shop-side terminal, a common control device, a search device, etc.) according to the present embodiment will be described. Each unit included in the apparatus according to the present embodiment is stored in a CPU (Central Processing Unit) of any computer, a memory, a program loaded into the memory, a storage unit such as a hard disk for storing the program (from the stage of shipping the apparatus in advance). In addition to existing programs, storage media such as CDs (Compact Discs) and programs downloaded from servers on the Internet, etc.), and any combination of hardware and software, centering on network connection interfaces Is done. It will be understood by those skilled in the art that there are various modifications to the implementation method and apparatus.

  FIG. 1 is a block diagram illustrating a hardware configuration of an apparatus according to this embodiment. As shown in FIG. 1, the apparatus includes a processor 1A, a memory 2A, an input / output interface 3A, a peripheral circuit 4A, and a bus 5A. The peripheral circuit includes various modules.

  The bus 5A is a data transmission path through which the processor 1A, the memory 2A, the peripheral circuit 4A, and the input / output interface 3A transmit / receive data to / from each other. The processor 1A is an arithmetic processing device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit). The memory 2A is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The input / output interface 3A includes an interface for acquiring information from an external device, an external server, an external sensor, and the like. The processor 1A issues a command to each module and performs a calculation based on the calculation result.

  Hereinafter, this embodiment will be described. Note that the functional block diagram used in the following description of the embodiment shows functional unit blocks rather than hardware unit configurations. In these drawings, each device is described as being realized by one device, but the means for realizing it is not limited to this. That is, it may be a physically separated configuration or a logically separated configuration. In addition, the same code | symbol is attached | subjected to the same component and description is abbreviate | omitted suitably.

<First Embodiment>
FIG. 2 shows an overview of the management system of the present embodiment. Each device connected by a line in the figure is connected by wire and / or wireless and is in a state where information can be transmitted and received.

  The store apparatus 60 is various apparatuses installed in the store. For example, a coffee maker, a refrigerator, a copy machine, etc. installed in a convenience store are exemplified. The illustration of the store and the store apparatus 60 is merely an example, and is not limited to the illustration here.

  A predetermined sensor is attached to each store apparatus 60. And the store apparatus 60 detects the predetermined | prescribed predetermined error based on the sensed information, produces | generates and outputs an error code. Examples of the error include, but are not limited to, “cask container full notice”, “cass container full notification”, “paper filter out”, “copier out of paper”, “paper jam”, and the like. Also, the type of sensor used is not limited. Means for detecting a predetermined error based on the sensed information can be realized using conventional techniques.

  The error code output from the store apparatus 60 is input to the common control apparatus 50. The store apparatus 60 transmits an error code to the common control apparatus 50 together with apparatus identification information for identifying the own apparatus.

  The common control device 50 is installed corresponding to each store. The common control device 50 receives an error code and device identification information for identifying each store device 60 from one or a plurality of store devices 60 installed in the store. The common control device 50 adds the store identification information to the information received from the store device 60 and transmits the information to the server 10. Store identification information of the stores installed is registered in the common control device 50 in advance.

  The manual / video DB 41 of the search related storage unit 40 stores data indicating a coping method when each store apparatus 60 is in a predetermined state. Information stored in the manual / moving image DB 41 is disclosed on the Internet and is accessible.

  A plurality of files whose contents are different from each other can be stored corresponding to one state. For example, in response to the status of “full of waste containers”, “a video file that practices how to throw away waste containers”, “files that explain how to throw away waste containers with text, diagrams, etc.” A file that explains how to dispose of the container in text (for advanced users) "or the like may be stored. Also, a plurality of files representing these files in a plurality of languages may be stored.

  The server 10 includes a reception unit 11, a keyword generation unit 12, a transmission unit 13, and a storage unit 14.

  The receiving unit 11 receives operation information (error code) indicating the state of the store device 60, device identification information for identifying the store device 60, and store identification information for identifying the store.

  Based on the operation information and device identification information received by the receiving unit 11, the keyword generating unit 12 searches for a keyword for searching the manual / moving image DB 41 that stores a coping method when the store device 60 enters a predetermined state. Generate. The keyword generation unit 12 acquires a keyword (search result) by searching the storage unit 14 using operation information and device identification information as keys.

  For example, as shown in FIG. 3, the storage unit 14 stores information in which device identification information, an error code, and a keyword are associated with each other. In this case, the keyword generation unit 12 searches the information using the operation information and the device identification information as keys, and acquires a keyword corresponding to the key. The storage unit 14 may store the information in another data structure such as a search tree.

  The keyword may be composed of one word or a plurality of words. Moreover, you may comprise using various commands and operators.

  The transmission unit 13 transmits the keyword generated by the keyword generation unit 12 to the store address associated with the store (store identification information).

  For example, as shown in FIG. 4, store identification information and store addresses (keyword transmission destination addresses) are stored in the storage unit 14 in association with each other. The transmission unit 13 transmits a keyword with the store address corresponding to the store identification information received by the reception unit 11 as a transmission destination.

  For example, the transmission unit 13 transmits a keyword by e-mail. FIG. 5 shows an example of an electronic mail to be transmitted. Note that the content of the text of the e-mail may be automatically created using a template prepared in advance and information received by the receiving unit 11.

  The text of the e-mail shown in the figure indicates that maintenance of a predetermined store apparatus 60 (coffee maker) is necessary and the contents thereof. Then, a guide for clicking on the “handling method” portion and acquiring information on the handling method is shown. In the “handling method” part, the address information of the search device 30 and the keyword generated by the keyword generation unit 12 are embedded. When the “handling method” portion is clicked, a search request with an embedded keyword is transmitted to the search device 30.

  In addition, although the example which transmits a keyword with an email was demonstrated here, a transmission means is not limited to this.

  Also, the keyword and address information (search screen URL, etc.) of a search screen for searching the manual / video DB 41 (screen for accepting keyword input and search execution input) are described in the body of the e-mail. It may be.

  Returning to FIG. 2, the store-side terminal 20 includes a receiving unit 21, a search request unit 22, and a display unit 23. The receiving unit 21 includes a keyword receiving unit 24 and a search result receiving unit 25. Store side terminal 20 may be a personal computer, a tablet terminal, a smart phone, a mobile phone, etc., for example.

  The keyword receiving unit 24 receives the keyword from the server 10. For example, the keyword receiving unit 24 may receive an electronic mail as shown in FIG. 5 from a predetermined mail server. In addition, the keyword receiving unit 24 includes the keyword and address information of a search screen for searching the manual / video DB 41 (a screen for accepting keyword input and search execution input) in the body of the e-mail. You may receive e-mails. The keyword receiving unit 24 may receive the information by other communication means.

  The search request unit 22 requests the search device 30 (external device) to search the manual / moving image DB 41 using the keyword received by the keyword receiving unit 24 in response to a user operation.

  For example, when the keyword receiving unit 24 receives an e-mail as shown in FIG. 5, the search request unit 22 transmits the search request to the search device 30 in response to a click operation of the “handling method” part by the user. To do.

  As another example, the search request unit 22 may transmit a search request to the search device 30 in response to the search screen acquisition request operation from the user, a keyword input operation and a search execution operation on the search screen. Good.

  Returning to FIG. 2, the search device 30 performs a search using a keyword in response to the search request, and returns the result to the store side terminal 20. The search algorithm by the search device 30 is a design matter. For example, the search device 30 searches for a file whose contents such as a text or a header satisfy a keyword search condition. The search device 30 may perform a search in the manual / video DB 41 and return the result to the store side terminal 20. The search in the manual / video DB 41 may be realized by, for example, “in-site search (search specifying a site)” using a well-known search engine.

  As a result of the search, the search device 30 displays a list of headings of a plurality of files hit by the keyword, and generates data (file) in which address information of a place where each file is stored is embedded in each headline. FIG. 6 schematically shows an example of a search result screen generated by the search device 30. Headlines corresponding to each of a plurality of files such as “P company P227 (coffee maker) manual (for beginners)”, “moving image: P227 (how to discard waste)”, etc. are listed. The address information of each file is embedded in each heading. When each headline is clicked, a request for each file is transmitted to the data providing server 70.

  Returning to the description of the shop-side terminal 20, the search result receiving unit 25 receives the search result from the search device 30 (external device). That is, the search result receiving unit 25 receives data (file) as shown in FIG.

  The display unit 23 displays the data received by the search result receiving unit 25 on the display.

  Next, an example of the processing flow of the server 10 of this embodiment will be described using the flowchart of FIG.

  First, the receiving unit 11 receives operation information (error code) indicating the state of the store device 60, device identification information for identifying the store device 60, and store identification information for identifying the store (S10).

  Thereafter, the keyword generation unit 12 generates a keyword for searching the manual / video DB 41 that stores a coping method when the store apparatus 60 enters a predetermined state based on the operation information and the apparatus identification information (S11). ).

  Thereafter, the transmission unit 13 transmits the keyword generated in S11 to the store address associated with the store identification information (S12).

  Thereafter, the store-side terminal 20 that has received the keyword transmits a search request for the manual / video DB 41 using the keyword to the search device 30. The search device 30 performs a search in response to the search request and transmits the search result to the store side terminal 20.

  As shown in FIG. 6, the search result is data (file) in which headings of a plurality of files hit by a keyword are displayed in a list and address information of a place where each file is stored is embedded in each heading. The store side terminal 20 displays the data on the display via a web browser, for example.

  The store operator browses a list of headings of a plurality of files (see FIG. 6) and selects a file that suits him / herself. For example, an operator who can easily understand the contents of moving image data can select moving image data, rather than a manual with a lot of character information. Then click on the heading of the selected file. Then, in response to the operation, the store side terminal 20 requests the file from the data providing server 70. The data providing server 70 retrieves the requested data from the manual / video DB 41 and returns it to the store side terminal 20. Then, the display unit 23 displays the acquired file on the display.

  The data providing server 70 may record the reference history of each file in the search related storage unit 40. Then, when creating a search result that displays a list of headings of a plurality of files that have been hit by a keyword, the search device 30 may adjust the display order using these pieces of information. For example, you may arrange in order with much reference history.

  As described above, according to the present embodiment described above, the server 10 can detect the occurrence of a state requiring maintenance of the store apparatus 60 based on the operating state (error code) of the store apparatus 60 collected from each store. Then, a keyword that can provide information by narrowing down the method of dealing with the detected state from the enormous amount of information stored in the manual / video DB 41 can be generated and provided to the store side terminal 20.

  The store operator can know that the maintenance of the store apparatus 60 is necessary by confirming the reception of the keyword. Further, the operator operates the store side terminal 20 and requests a search of the manual / video DB 41 using the received keyword, so that the information narrowed down to the method of dealing with the detected state, that is, the detected It is possible to obtain a list of headings of various files indicating how to deal with the state. Then, the operator selects a file suitable for himself / herself from the list of headings, and requests it to obtain information suitable for himself / herself as a method for dealing with the detected state.

  Thus, according to this embodiment, it is possible to notify the operator that the maintenance of the store apparatus 60 is necessary. For this reason, the oversight of the situation where the maintenance of the store apparatus 60 is required can be reduced.

  In addition, according to the present embodiment, not only a situation where maintenance is necessary is notified, but also desired information (a file indicating a coping method corresponding to the detected state) is acquired from a vast amount of information. Information (keywords) can be provided to the operator. For this reason, the operator can avoid the troublesome work of searching for necessary information from a vast amount of information.

  Furthermore, according to the present embodiment, instead of providing the same information (a file indicating a coping method) to all operators, a plurality of information is provided, and the operator can select one that suits each operator. Can do. For this reason, it is possible to provide appropriate information according to the operator.

  For example, when some trouble occurs in the store apparatus 60, an operator who is troublesome to find necessary information from a vast amount of information may immediately call the call center for consultation. If this situation increases, the number of call center personnel must be increased, which increases the cost burden. According to the present embodiment, the operator of the store apparatus 60 can easily reach necessary information and grasp a countermeasure to be performed. For this reason, the number of calls to the call center is expected to decrease.

<Second Embodiment>
The management system of the present embodiment is different from the first embodiment in the configuration of the server 10. Other configurations of the apparatus are the same as those in the first embodiment.

  FIG. 8 shows an example of a functional block diagram of the server 10. As shown in the figure, the server 10 of this embodiment differs from the first embodiment in that it includes a determination unit 16. The configurations of the reception unit 11 and the keyword generation unit 12 are the same as those in the first embodiment.

  The determination unit 16 determines a recommended time period for executing the coping method based on the past operation history of each store apparatus 60 of each store. The determination unit 16 determines a time zone having a relatively low operation frequency as a recommended time zone.

  For example, the storage unit 14 may store the sales performance of each store. In the sales record, at least the sold product and the sales time are associated with each other. Further, the storage unit 14 may store the store device 60 that is to be operated at the time of selling a predetermined product and the product in association with each other. For example, a coffee maker and a coffee beverage made by the coffee maker are in this relationship. Other configurations of the storage unit 14 are the same as those in the first embodiment.

  Here, for example, the store apparatus 60 that operates when the product A is sold can be considered to have been operated when the product A is sold. That is, the determination unit 16 can infer the operation history of the store apparatus 60 based on these pieces of information.

  And the determination part 16 can determine the time slot | zone whose operation frequency is lower than a predetermined level as a recommended time slot | zone. An example will be described below.

  For example, the business hours may be divided into a plurality of groups for each unit time zone (for example, 15 minutes, 30 minutes, 1 hour), and the frequency at which each store apparatus 60 operates may be calculated for each group. The frequency of operation may be calculated, for example, as the number of operations (number of sales) in each group. Then, the determination unit 16 uses the past data (for example, for the most recent year, for the most recent one month, etc.), and the average (first value) of the number of operations (sales number) in each group during the period. May be calculated. Thereafter, the determination unit 16 may calculate the average of the first values of the calculated plurality of groups as the predetermined level. And the determination part 16 may determine at least one part in the group whose operation frequency is lower than the said predetermined level as a recommended time slot | zone.

  For example, the “time zone in which the operating frequency is lower than a predetermined level” is “9 to 11 o'clock, 14:00 to 18:00, 21 o'clock to 7 o'clock”, and the “time zone in which the operating frequency is higher than the predetermined level” is When “11:00 to 14:00, 18 to 21:00, 7:00 to 9:00” is calculated, and the current time is 9:30, the determination unit 16 determines “from the current time to 11:00” as the recommended time zone. May be.

  The transmission unit 13 transmits the recommended time zone determined by the determination unit 16 to the store side terminal 20. For example, the transmission unit 13 may transmit the recommended time zone together with the keyword. Other configurations of the transmission unit 13 are the same as those in the first embodiment.

  In FIG. 9, an example of the email which the transmission part 13 of this embodiment transmits to the shop side terminal 20 is shown. The text includes guidance on recommended time zones.

  It should be noted that the storage unit 14 may store in advance the estimated processing time required until the countermeasure is completed in association with the device identification information and the error code. And the transmission part 13 may further transmit standard process time with a recommended time slot | zone.

  According to the present embodiment described above, the same operational effects as those of the first embodiment can be realized. In addition, according to the present embodiment, it is possible to notify a recommended time zone for executing a countermeasure for each store apparatus 60. A time zone with a relatively low operating frequency is notified as a recommended time zone.

  For this reason, the operator can perform maintenance on each store apparatus 60 in a time zone where the operation frequency is relatively low. As a result, loss of sales opportunities due to maintenance can be suppressed.

<Third Embodiment>
The management system of the present embodiment is different from the first and second embodiments in the configuration of the server 10. Other configurations of the apparatus are the same as those in the first and second embodiments.

  FIG. 10 shows an example of a functional block diagram of the server 10. As illustrated, the server 10 of this embodiment is different from the first embodiment in that it includes a determination unit 15. The server 10 may further include a determination unit 16 (not shown). The configurations of the reception unit 11, the keyword generation unit 12, and the determination unit 16 are the same as those in the first and second embodiments.

  The determination unit 15 determines whether the state of the store apparatus 60 indicated by the operation information (error code) corresponds to a predetermined state.

  For example, when the state of the store apparatus 60 indicated by the error code is a failure or the like, the maintenance at the store side cannot cope with it, and work by a maintenance company is necessary. That is, notification to the maintenance company is necessary.

  Notification state information in which a state requiring notification to the maintenance contractor is registered in the storage unit 14 in advance. As shown in FIG. 11, in the storage unit 14, information (notification state ID) for identifying each state that needs to be notified to the maintenance company, device identification information, and an error code are registered in association with each other. .

  The determination unit 15 confirms whether the pair of operation information (error code) and device identification information received by the reception unit 11 is registered in the notification state information (see FIG. 11). If it is registered, the determination unit 15 determines that it is a state (predetermined state) that requires notification to the maintenance company. On the other hand, when it is not registered, the determination unit 15 determines that it is not in a state (predetermined state) that requires notification to the maintenance company.

  When it is determined by the determination unit 15 that the transmission unit 13 corresponds to a predetermined state, the transmission unit 13 transmits the notification information to the maintenance company address associated with the device identification information. For example, as shown in FIG. 12, the storage unit 14 stores device identification information and a maintenance company address (notification information transmission destination address) in association with each other. The transmission unit 13 transmits notification information with the address for the maintenance company corresponding to the device identification information received by the reception unit 11 as a transmission destination.

  The notification information includes device identification information of the store device 60 in which an error has occurred, store identification information of the store in which the store device 60 is installed, and an error code.

  Note that the keyword generation unit 12 may not generate a keyword or may generate a keyword when it is determined by the determination unit 15 that the state corresponds to a predetermined state. When the keyword is generated, the transmission unit 13 can include the keyword in the notification information and transmit it to the maintenance company address. That is, in this case, the keyword is not transmitted to the store side but is transmitted to the maintenance company side. Similar to the case of sending to the store address, the keyword transmission / reception message, the search request using the keyword, the search using the keyword, the transmission / reception of the search result, and the search result And a desired file is selected from a list of search results.

  Next, an example of the processing flow of the server 10 of this embodiment will be described using the flowchart of FIG. Here, the flow in the case where the keyword generation unit 12 does not generate a keyword when the determination unit 15 determines that a predetermined state is satisfied will be described.

  First, the receiving unit 11 receives operation information (error code) indicating the state of the store device 60, device identification information for identifying the store device 60, and store identification information for identifying the store (S20).

  Thereafter, the determination unit 15 determines whether the state of the store apparatus 60 indicated by the operation information corresponds to a predetermined state (a state that requires notification to the maintenance company) (S21).

  If it is determined that this is the case (Yes in S21), the transmission unit 13 transmits notification information to a maintenance company address associated with the device identification information (S24). The notification information includes device identification information of the store device 60 in which an error has occurred, store identification information of the store in which the store device 60 is installed, and an error code. In this case, the keyword generation unit 12 does not generate a keyword.

  On the other hand, if it is determined that it is not applicable (No in S21), the keyword generating unit 12 stores a handling method when the store apparatus 60 is in a predetermined state based on the operation information and the apparatus identification information. A keyword for searching the DB 41 is generated (S22). Thereafter, the transmission unit 13 transmits the keyword generated in S22 to the store address associated with the store identification information (S23).

  According to the present embodiment described above, the same operational effects as those of the first and second embodiments can be realized. Further, the server 10 can execute processing according to the state of the store apparatus 60.

  That is, the server 10 determines whether or not the store apparatus 60 needs to be notified to the maintenance company based on the error code, and performs processing according to the determination result. If the maintenance contractor needs to be notified, the maintenance contractor is notified. On the other hand, if the notification to the maintenance company is not required, a keyword for searching the manual / video DB 41 is generated and transmitted to the store side terminal 20.

  Thus, since the appropriate process according to the state of the store apparatus 60 can be performed, it becomes possible to perform the maintenance process of the store apparatus 60 smoothly.

Hereinafter, examples of the reference form will be added.
1. Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
Server with
2. In the server according to 1,
The keyword generating unit is a server that generates the keyword for searching a storage unit that stores a coping method when the device is in a predetermined state based on the operation information and the device identification information.
3. In the server according to 1 or 2,
A judgment unit for judging whether the state of the apparatus indicated by the operation information corresponds to a predetermined state;
The server that transmits the notification information to the address for the maintenance company associated with the device identification information when the transmitting unit determines that the predetermined state is satisfied by the determining unit.
4). In the server according to any one of 1 to 3,
Based on the past operation history of each device of each store, further has a determination means for determining a recommended time zone for executing the coping method searched by the keyword,
The transmission means is a server that transmits the recommended time zone to the store address.
5. Keyword receiving means for receiving operation information indicating the state of the apparatus in the store and a keyword generated based on the apparatus identification information for identifying the apparatus;
Search request means for requesting an external device to perform a search using the keyword;
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
A store side device.
6). In the store side device according to 5,
The keyword receiving means receives the keyword for searching a storage means for storing a coping method when the device enters a predetermined state,
The search request unit is a store side device that requests the external device to search the storage unit using the keyword.
7). 6. In the store side device according to 6,
The search result receiving means displays a list of headings of a plurality of files hit by the keyword as a result of the search, and receives data in which address information of a place where each file is stored is embedded in the headings. Store side device.
8). A server according to any one of 1 to 4;
Storage means for storing a coping method when the apparatus of the store is in a predetermined state;
Management system.
9. Computer
A receiving step for receiving operation information indicating a state of a device in the store and device identification information for identifying the device;
A keyword generation step of generating a keyword based on the operation information and the device identification information;
A transmitting step of transmitting the keyword to a store address associated with the store;
Information provision method to execute.
9-2. 9. In the information providing method according to 9,
In the keyword generation step, an information providing method for generating the keyword for searching for a storage unit that stores a coping method when the device is in a predetermined state based on the operation information and the device identification information.
9-3. In the information providing method according to 9 or 9-2,
The computer further executes a determination step of determining whether the state of the device indicated by the operation information corresponds to a predetermined state,
An information providing method for transmitting notification information to an address for a maintenance company associated with the device identification information when it is determined in the transmission step that the state determined in the determination step corresponds to a predetermined state.
9-4. In the information providing method according to any one of 9 to 9-3,
The computer further executes a determination step of determining a recommended time period for executing a coping method searched by the keyword based on a past operation history of each device of each store,
In the transmitting step, an information providing method for transmitting the recommended time zone to the store address.
10. Computer
A keyword receiving step for receiving a keyword generated based on operation information indicating a state of a device in a store and device identification information for identifying the device;
A search requesting step for requesting an external device to perform a search using the keyword;
A search result receiving step of receiving the search result from the external device;
A display step for displaying the result of the search;
Information provision method to execute.
10-2. 10. In the information providing method according to 10,
In the keyword receiving step, the keyword for searching for storage means for storing a coping method when the device is in a predetermined state is received,
In the search requesting step, an information providing method for requesting the external device to search the storage unit using the keyword.
10-3. In the information providing method according to 10-2,
In the search result receiving step, as a result of the search, a list of headings of a plurality of files hit by the keyword is displayed, and data in which address information of a place where each file is stored is embedded in the headings is received. Information provision method.
11. Computer
Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
Program to function as.
11-2. In the program described in 11,
The keyword generation means is a program for generating the keyword for searching a storage means for storing a coping method when the apparatus is in a predetermined state based on the operation information and the apparatus identification information.
11-3. In the program described in 11 or 11-2,
Causing the computer to further function as a determination unit that determines whether the state of the device indicated by the operation information corresponds to a predetermined state;
The transmission unit is a program for transmitting notification information to a maintenance company address associated with the device identification information when the determination unit determines that the predetermined state is satisfied.
11-4. In the program according to any one of 11 to 11-3,
Based on the past operation history of each device of each store, the computer further functions as a determination means for determining a recommended time zone for executing a coping method searched by the keyword,
The transmission means is a program for transmitting the recommended time zone to the store address.
12 Computer
Keyword receiving means for receiving operation information indicating a state of a device in a store and a keyword generated based on device identification information for identifying the device;
Search request means for requesting a search using the keyword to an external device,
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
Program to function as.
12-2. In the program described in 12,
The keyword receiving means receives the keyword for searching a storage means for storing a coping method when the device enters a predetermined state,
The search request means requests the external device to search the storage means using the keyword.
12-3. In the program described in 12-2,
The search result receiving means displays a list of headings of a plurality of files hit by the keyword as a result of the search, and receives data in which address information of a place where each file is stored is embedded in the headings. program.

  This application claims the priority on the basis of Japanese application Japanese Patent Application No. 2006-040746 for which it applied on March 3, 2016, and takes in those the indications of all here.

Moreover, according to the present invention,
A management system having a server, a store side device, and a storage means for storing a coping method when the store device is in a predetermined state,
The server
Receiving means for receiving operation information indicating a state of the apparatus of the store and apparatus identification information for identifying the apparatus of the store;
Keyword generating means for generating a keyword for searching the storage means based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
The store side device is:
Search request means for requesting an external device to perform a search using the keyword;
Search result receiving means for receiving the search result from the external device;
There is provided a management system comprising display means for displaying a plurality of search results .

Moreover, according to the present invention,
The server of the management system having a server, a store-side device, and a storage unit that stores a coping method when the store device is in a predetermined state,
Receiving operation information indicating a state of the store apparatus and device identification information for identifying the store apparatus;
Based on the operation information and the device identification information, generate a keyword for searching the storage means,
Send the keyword to the store address associated with the store,
The store side device
Request an external device to search using the keyword,
Receiving the search result from the external device;
An information providing method for displaying a plurality of search results is provided.

Claims (12)

Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
Server with The server according to claim 1,
The keyword generating unit is a server that generates the keyword for searching a storage unit that stores a coping method when the device is in a predetermined state based on the operation information and the device identification information. In the server according to claim 1 or 2,
A judgment unit for judging whether the state of the apparatus indicated by the operation information corresponds to a predetermined state;
The server that transmits the notification information to the address for the maintenance company associated with the device identification information when the transmitting unit determines that the predetermined state is satisfied by the determining unit. In the server according to any one of claims 1 to 3,
Based on the past operation history of each device of each store, further has a determination means for determining a recommended time zone for executing the coping method searched by the keyword,
The transmission means is a server that transmits the recommended time zone to the store address. Keyword receiving means for receiving operation information indicating the state of the apparatus in the store and a keyword generated based on the apparatus identification information for identifying the apparatus;
Search request means for requesting an external device to perform a search using the keyword;
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
A store side device. In the store side device according to claim 5,
The keyword receiving means receives the keyword for searching a storage means for storing a coping method when the device enters a predetermined state,
The search request unit is a store side device that requests the external device to search the storage unit using the keyword. In the store side device according to claim 6,
The search result receiving means displays a list of headings of a plurality of files hit by the keyword as a result of the search, and receives data in which address information of a place where each file is stored is embedded in the headings. Store side device. The server according to any one of claims 1 to 4,
Storage means for storing a coping method when the apparatus of the store is in a predetermined state;
Management system. Computer
A receiving step for receiving operation information indicating a state of a device in the store and device identification information for identifying the device;
A keyword generation step of generating a keyword based on the operation information and the device identification information;
A transmitting step of transmitting the keyword to a store address associated with the store;
Information provision method to execute. Computer
A keyword receiving step for receiving a keyword generated based on operation information indicating a state of a device in a store and device identification information for identifying the device;
A search requesting step for requesting an external device to perform a search using the keyword;
A search result receiving step of receiving the search result from the external device;
A display step for displaying the result of the search;
Information provision method to execute. Computer
Receiving means for receiving operation information indicating a state of a device in a store and device identification information for identifying the device;
Keyword generating means for generating a keyword based on the operation information and the device identification information;
Transmitting means for transmitting the keyword to a store address associated with the store;
Program to function as. Computer
Keyword receiving means for receiving operation information indicating a state of a device in a store and a keyword generated based on device identification information for identifying the device;
Search request means for requesting a search using the keyword to an external device,
Search result receiving means for receiving the search result from the external device;
Display means for displaying the search results;
Program to function as.

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