JPH11345385A - Emergency reporting processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To adequately cope with accident reports even at the time when a plurality of accident reports exist due to the same one accident. SOLUTION: When the accident occurs and the accident reports are transmitted to an information center from a vehicle 10, a general fixed telephone 12 and a portable telephone 14, the information center 16 judges whether they are caused by the same accident or not. When the plural accident reports due to the same one accident exist, a processor 16a selects one of the reports, which is close to an accident site and is calling possible, reports that the report is already executed to remaining report destinations through the use of a radio equipment 16c and disconnects a line.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to an emergency call processing device,
In particular, it relates to a process when a plurality of reports are made regarding the same accident.

[0002]

2. Description of the Related Art Conventionally, a system for automatically reporting the current position of a vehicle, the status of an accident, and the like to a predetermined report destination (a police station, a fire department, a service center, etc.) in the event of a collision or the like has been known. . Such a system has an advantage that prompt accident measures can be taken because, for example, when a vehicle occupant is injured due to an accident or the like and cannot promptly seek help from a rescue organization, the system is automatically notified. ing.

On the other hand, for example, in a multiple accident, accident information is reported from a plurality of vehicles at almost the same time, so that a rescue agency may cause a line conflict and a small number of operators on the center side may not be able to cope. obtain.

[0004] Therefore, in the emergency call system disclosed in Japanese Patent Application Laid-Open No. 7-220191, there is a technique for prohibiting an emergency call of the own vehicle when accident information resulting from the same accident has already been reported to a predetermined contact. It has been disclosed. This allows
A large number of accident information items relating to the same accident are not reported, so that accident processing can be performed quickly without being forced to respond to unnecessary accident information.

[0005]

However, it is also conceivable that the accident party who first reported to the predetermined rescue destination is confused or unconscious due to a serious accident. Since it is impossible to make a subsequent call with the vehicle that first reported, it may be difficult to grasp the accident situation in more detail.

[0006] Further, even if an emergency call is already prohibited by another person and an emergency call is prohibited, some occupants may want to notify a rescue agency by all means.

The present invention has been made in view of the above-mentioned problems of the prior art, and has as its object to ensure that even if there are a large number of emergency calls caused by the same accident, the accident party can be surely communicated with the accident party to make a call. It is an object of the present invention to provide an emergency call processing device that can obtain detailed information of the emergency call, and can surely inform each accident party that the accident processing is in progress and give a sense of security.

[0008]

In order to achieve the above object, the present invention relates to an apparatus for processing a plurality of emergency calls, wherein a determination is made as to whether or not the plurality of emergency calls relate to the same accident. Means, and a processing means for selecting a communicable call from among a plurality of emergency calls relating to the same accident, making a call, and transmitting a report that has been sent to the remaining reports. By calling only the reports that can be communicated and transmitting the report for other reports, it is possible to reliably obtain more detailed accident information while avoiding line conflicts. In addition, the accident party who has received the call completion knows that the accident processing is already in progress, and thus can be relieved.

[0009]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a conceptual diagram of a system according to the present embodiment. The vehicle 10 is equipped with a system for automatically reporting when an accident occurs, and transmits the vehicle ID, the current position of the vehicle, the degree of injury to the occupant, and the like to the information center 16. Note that a specific configuration of the notification system mounted on the vehicle 10 includes, for example, an accident detection sensor, an emergency switch, a current position detection unit, a wireless device, and a May Day ECU. E
The vehicle ID and the degree of injury to the occupant may be transmitted via the wireless device together with the current position where the CU is detected. The degree of injury of the occupant can be detected by asking the occupant whether or not a seatbelt is worn, by impact G or voice synthesis, and analyzing the response. In the case of a multiple accident involving a plurality of vehicles 10, accident information is reported from the plurality of vehicles 10 to the information center 16.

In some cases, a third party who has witnessed the accident or an accident party reports the accident to the information center 16 using a general fixed telephone 12.

Further, a third party who has witnessed the accident may report the accident to the information center 16 using the mobile phone 14.

The information center 16 has a processor 16a, a memory 16b, and a communication device 16c, receives an accident report transmitted from various communication media, and determines whether the received report is due to the same accident. Is determined. And if there are multiple reports caused by the same accident,
From these reports, the most suitable report, that is, the report destination closest to the accident site and available for communication is selected, and a more detailed accident situation is inquired. On the other hand, for a report other than the selected report, a message indicating that the report has already been transmitted is transmitted using the communication device 16c.

FIG. 2 shows a flowchart of a process performed in the information center 16 (which may be a police station, a fire department, or a service center). First, information center 1
The processor 16a of No. 6 determines whether an accident report has been received by the communication device 16c (S101). If an accident report has been received, it is next determined whether or not the accident report includes data such as vehicle ID, position data, and accident status (S102). As described above, since the vehicle 10 is equipped with a system for simultaneously transmitting the vehicle ID and the position data when an accident occurs, if the accident report includes these data, the report destination is the vehicle 10 Can be specified. When these data are not included, it can be specified that the notification is from a communication medium other than the vehicle 10 (the fixed telephone 12 or the mobile telephone 14).

If the accident report includes the vehicle ID and the position data, the processor 16a then transmits the accident time and position data of the received accident report to the accident report which has already been received and stored in the memory 16b. It is determined whether it is the same as the time and position of the report (S103). This determination is for determining whether or not the received accident report is a report caused by the same accident. Specifically, the difference between the report times of the two data coincides within a predetermined range (for example, within 5 minutes). Whether or not to do
It is performed by determining whether or not the difference between the reporting positions matches within a predetermined range (for example, within 100 m). If the received accident report is not at the same time or at the same position as the accident report already received and stored in the memory 16b, it is determined that the accident report is another accident report (S109), and an accident-specific flag is added to the memory. 16b. On the other hand, when it is determined that the same time and the same position as the already received accident report are added, the same accident flag as the accident report stored in the memory 16b is added and stored in the memory 16b.

On the other hand, if NO in S102, that is, if it is determined that the vehicle ID and the position data are not included in the accident report data and the report is not a report from the vehicle 10, then an accident from the general fixed telephone 12 is performed next. It is determined whether it is a report (S107). Whether or not a general fixed telephone 12 can be determined from the telephone number of the report destination, etc.
If the report is from 2, the fixed telephone 1
2 is calculated (S108), and it is determined whether the position coincides with the time and position of the accident report already stored in the memory 16b (S103).

On the other hand, if it is determined that the notification is not from the general fixed telephone 12, it is determined that the notification is from the mobile phone (mobile unit) 14 (S111). The station area is calculated (S11)
2). Then, an arbitrary position in the area of the base station (of course, the position of the base station itself may be adopted) is set as the report destination position, and it is determined whether or not the position coincides with the time and position of the accident report already stored in the memory 16b. Is determined (S10
3).

As described above, accident reports that are determined to be at the same time and position and are determined to be caused by the same accident are grouped by adding the same accident flag, and then these are reported in the order in which the report positions are closer to the accident site. (S104). For example, an accident report from a vehicle that actually caused an accident, an accident report made by a third party who witnessed the accident using a nearby fixed telephone 12, and a third party who witnessed this accident Considering an accident report performed using the mobile phone 14, a report from the vehicle 10, a report from the fixed phone 12, and a report from the mobile phone 14 are in order of proximity to the position. Whether the position is close or not is determined specifically by the vehicle 10
Based on the automatic accident notification from the vehicle, the current position of the vehicle may be assumed and assumed to be the position where the accident actually occurred.

After arranging the accident reports originating from the same accident in the order from the closest to the accident site, the processor 16a selects one of the communicable messages in the order from the closest position. Here, the callable report is a report from a conscious accident person or a conscious third party who can hear the details of the accident. And for other reports that were not selected,
The processor 16a notifies the already notified message via the communication device 16c, and disconnects the line for the notification (S105). For example, there are reports from the vehicle 10, the fixed telephone 12, and the mobile phone 14, and the vehicle 10, the fixed telephone 1
2. Assume that the mobile phone 14 is closer to the accident site in this order. Vehicle 1
0, that is, if the occupant of the vehicle 10 is in an unconscious state due to the accident, the call cannot be made. The line is cut off by transmitting to the informant that the notice has been sent. When there are accident reports from a plurality of vehicles 10 due to a multiple collision accident or the like, these reports are considered to be reports from the same location, so only one of the reports that can be communicated is selected and the remaining vehicles are selected. Sends a notification that the notification has already been made. In these remaining vehicles 10, this message may be received and output from a speaker in the vehicle, or may be displayed on a display.

It should be noted that whether or not a call can be made with the report destination can be determined from this data because, for example, for a report from the vehicle 10, the report data includes the degree of injury to the occupant. That is, there is an accident report from the vehicle 10, and the occupant is seriously injured in the accident report data.
Alternatively, when data indicating that the vehicle is in the unconscious state is included, the notification from the vehicle 10 is not selected, and the vehicle 10 of the notification destination including the data indicating that there is no injury or slight injury is selected.

Then, a more detailed situation of the accident and the number of accidents are grasped by making a call via the communication device 16c and one selected reportable call (S106). Further, in order to prevent the accident report from the third party from being further transmitted to the information center 16, the accident information is notified by broadcast to the mobile station in the base station area where the accident has occurred (S110).

As described above, in the present embodiment, when there are a plurality of accident reports caused by the same accident, only one possible call is selected and the line with the other report destination is cut off. Traffic congestion can be prevented, and more detailed information on the accident can be reliably obtained.

Also, in this embodiment, a message indicating that the report has already been made is transmitted to the other report destinations who have made the report, so that the person reporting the accident can confirm that the accident has already been processed. We can know and can feel relieved.

It is also preferable to transmit the obtained accident information to other report destinations by broadcast after the detailed accident information is obtained by talking with the report destination that can talk.

[0025]

As described above, according to the present invention, even when a plurality of accident reports caused by the same accident are transmitted, it is difficult to obtain detailed accident information due to friction of the line or shortage of operators. Prevention can be reliably prevented, and quick and accurate accident handling can be performed.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of the present invention.

FIG. 2 is a processing flowchart of the information center 16 of the present embodiment.

[Explanation of symbols]

10 vehicles, 12 fixed phones, 14 mobile phones (mobile devices), 16 information centers.

Claims (1)

[Claims] 1. An apparatus for processing a plurality of emergency calls, a determining means for determining whether or not the plurality of emergency calls relate to the same accident, and a callable call among the plurality of emergency calls relating to the same accident Processing means for selecting and calling, and transmitting notification of the remaining notification, and an emergency notification processing device.