JPH08241452A - Automatic window machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To simplify the operations of the selection and correction, etc., of the display screen of an automatic teller machine(ATM) used in a bank. SOLUTION: This machine is provided with a controller, a touch screen display device 16 and a user interface, plural service choices are presented to the user on the display screen 30 on a display device 16 and utilizable service choices are inputted by touching the areas 32-44 of the display screen 30 and decided. The request of decision is presented by the form of a sentence for guiding the user through a processing. Also, the correction is easily performed by returning to the service choice to be corrected and performing input again.

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to an automatic teller machine (AT
M: automated teller machine), in particular ATM with a touch screen display.

[0002]

2. Description of the Related Art Conventional ATMs, whether operated by a touch screen, keys, or both.
Offers a variety of services, including: That is, it provides services for withdrawing currency, depositing envelopes containing currency or documents, printing receipts, balance reports or account balances, and ordering balance reports, replenishment checks or account deposit books.

In order to provide these services, ATs
M generally has the following: That is, it has a control device, a card reader for receiving a user identification card during use, a user input device, and a character display. ATM
Also has a cash dispenser having a currency cassette connected to a feed slot via a feeder and a loader. The ATM also has a printer to print receipts, account balances, balance reports, etc. to the user.

A conventional ATM presents the user with a series of separate displayed service options, which are presented to the user either automatically by the ATM or on demand by the user. Even relatively simple processes, such as a request to print a balance report after a cash withdrawal, require a significant amount of sequential interaction between the ATM and the user.

[0005]

A single ATM is presented to the user by a series of presentations, some of which are presented repeatedly (eg menu display) if another service is requested.
The sequential interaction between the ATM and the user during processing is
It's misleading because it's a waste of time. Also, because the interaction is sequential, the display screen disappears from the display and then the user recognizes that he has made an input error, e.g. if the wrong amount is entered, the user will see the previously displayed display screen. Cannot be corrected, the error cannot be corrected and the whole process is interrupted and must be repeated from the beginning.

An object of the present invention is to solve the above problems.

[0007]

According to the present invention, there is provided an automatic teller machine having a user interface having a touch screen display and a controller for displaying a display screen on the display. Here, decisions regarding multiple service options are entered by touching an area of a single display screen on the display to allow the user to select multiple services.

Also provided is a method of operating an automated teller machine incorporating a controller, a user interface and a touch screen display, wherein the display presents a plurality of service choices to the user. To present. In the form of standard sentences on a single display screen, the input is determined by touching the area of the display screen relating to the service option.

[0009]

1 and 2, a user interface 14 incorporating a control unit 12 in the form of a central processing unit (CPU) and a touch screen display 16 is shown.
1 shows an ATM 10 of the present invention including. In addition to the text and graphic displays, the touch screen display 16 also functions as an input device, allowing the user to touch the screen of the display 16 to enter information into the ATM 10.
The interface 14 includes a card reader 20 that captures a user identification card. Personal identification number (PIN: perso
nal identification number) and allows the user to access the ATM 10. The PIN number is entered by the user via the keypad 28 included in the user interface 14.

The ATM 10 also includes a conventional currency dispenser 22.
(Fig. 1), which stores banknotes in multiple currency cassettes and when a cash withdrawal is requested by the user,
Banknotes collected from the cassette ATM front panel 1
7 (FIG. 2) into the currency supply slot 24.

The ATM 10 further includes a conventional printer 26, which prints receipts, balance reports or account balances to the user of the ATM 10 and front panel 17.
Present the printed receipt or document to the user through slot 27 of the.

FIG. 3 shows an enlarged view of the display 30 presented on the screen of the display 16 during user processing.

The display screen 30 presents information of a plurality of service options to the user, and the touch screen display 16 displays
Area 32 of display screen 30 corresponding to the service options
Touching -44 (i.e. the touch area of the screen of display 16) allows the user to enter decisions regarding multiple service options. The display screen 30 is configured to present the following service options to the user. That is, the transfer of the selected amount from the withdrawal or the selected account to the selected account, the printing of the receipt, the balance report and the account balance, and the order of the check book and the deposit book are presented.

The ATM of the present invention with reference to FIGS.
The operation of 10 will be described.

To access the ATM 10, the user inserts a user identification card (not shown) into the card reader slot 21 (FIG. 2). The card reader 20 in the ATM 10 reads the card and transmits the information read from the card to the controller 12 (FIG. 1). As information, A
It contains an encrypted PIN number that must be entered by the user to allow access to the TM10.
The controller 12 then presents on the display 16 a display screen (not shown) requesting the user to enter a PIN number to confirm that the user is authorized to use the card.

The PIN number is then entered by the user via the keypad 28. If the PIN number is entered correctly, the controller 12 then causes the display 16 to show the display screen 30 (FIG. 3) described above.

The display screen 30 presents information to the user,
Input is requested from the user in the form of a sentence. Thus, during processing, it guides the user logically so that the user's interaction with the ATM 10 is simple and easy to understand.

The above sentence begins with the expression "I am",
The user is then presented with the first service option, which is the choice to withdraw or transfer currency. The user selects the desired option by touching the appropriate portion 321 or 322 of the area 32 of the display screen 30, and the touch screen display 16 transmits to the controller 12 a request for the desired service.

The user then moves to the next portion of the sentence and enters the amount to withdraw or transfer by touching the appropriate portion of area 34 of display screen 30 (FIG. 3). If the user makes a mistake here, the "clear (cancel) button"
The amount can be corrected and re-entered by touching the area 341 of the display screen 30 indicating.

The user then proceeds to read the sentence "From my ... account". Here, the service options for different accounts of customers, that is, a savings account and a checking account are shown.
The user then enters the desired account by touching the appropriate portion 361 or 362 of area 36 of display screen 30 that corresponds to the desired account.

If the service initially selected was to transfer currencies, the user would move to the next service option labeled "To my ... account" and transfer the currencies. That is, a savings account and a checking account are selected. The user then enters the account to which the currency should be transferred by touching the portion 381 or 382 of area 38 of display screen 30 that corresponds to the desired account.

If the initial service selection was not a currency transfer, the user ignores this service selection. Also, once the user has selected the appropriate account, the user
Move to the next service option that says "Print,"
Allows selection of documents to be printed by printer 26 (FIG. 1): receipts, balance reports or account balances. If the user requests any of these documents, the user touches the portion 401, 402 or 403 of area 40 of display screen 30 that corresponds to the desired option. If the user does not need this service, he ignores this option and moves on to the next service option. When the user selects the print document, the user moves to the next service option.

The next service option is "Order."
The items (here, checkbook and account deposit book) that can be purchased (provided) from the financial institution operating the ATM 10 are selected. If the user wants to order a purchase item, the user can select the area 4 of the display screen 30 corresponding to the desired item.
The second part 421 or 422 is touched. He also ignores this service option if the user does not need this service.

The user then re-examines the overall process, where it is easy to see because all the processes are presented on a single display screen 30. If any error occurs, or if the user decides to correct any part of the process, such as the amount to process, the user simply touches the area of the appropriate display screen 30 and enters the corrected decision. If the user is satisfied that the process is correct, the user touches the "OK" area 44 of the display screen 30 and the process is then completed by the ATM 10.

For example, if the user wants to print a balance statement and withdraw 12,000 Yen from his savings account,
The process proceeds as follows. Step 1: Display 1-ATM requires input of user identification card. Step 2: User inserts card. Step 3: Display 2-ATM prompts the user for a personal identification number (PI
N) is required. Step 4: User enters PIN number. Step 5: Display 3-ATM presents the display screen 30 described above. Step 6: The user reads the first service option in the sentence on the display screen, and area 3 of the display screen 30 where "drawer" is displayed
21 and then, in turn, the portion of area 34 of display screen 30 that displays the numbers "1" to "0". The user then proceeds to read the next service option (account type), area 361 of display screen 30 labeled "Savings".
Touch, then read to the next service option (print document), and touch the area 402 of the display screen 30 that represents the “balance report”. The user then confirms the process and, if satisfied that there are no errors, touches the area 44 of the display screen 30 for processing by the ATM 10. Step 7: ATM returns the identification card to the user. Stage 8: ATM 10 is slot 2 on front panel 17
The banknote 12,000 yen and the income and expenditure report are passed to the user through 4, 27, and then the user picks up the identification card.

The embodiments of the invention described above relate to ATMs 10 intended to supply currency and provide specific financial information and services, however, the invention also covers depositing envelopes, more complex ATs that provide financial information or provide other services, including buying and selling tickets and vouchers
Applicable to M.

Further, functions such as deposit, transfer, balance inquiry and foreign currency exchange are general, and the present invention is also applied to these. Especially, regarding transfer, bank name, branch name, name and account number of transfer destination , Client's name and phone number,
Whether or not the transfer amount and transfer destination memory card (card) are required,
Input such as selection of cash or account payment is general, but these inputs are made on a small display screen by providing a plurality of items on the display screen 30, and one (small) number input keypad is used. Alternatively, by using one kana (character) input keypad to select and input a plurality of numeric input items or kana input items, the area for each keypad can be saved.

[0028]

As described above, the present invention has the advantages of improving the user interface, simplicity, ease of use, and tolerance of error correction, and more rapid processing selection than the conventional ATM. .

[Brief description of drawings]

FIG. 1 is a block diagram of an ATM of the present invention.

FIG. 2 is a perspective view of the ATM of FIG. 1 showing the ATM user interface.

FIG. 3 is an enlarged view of a display screen of the ATM touch screen display of FIGS. 1 and 2.

[Explanation of symbols]

 10 Automatic teller machine (ATM) 12 Control device 14 User interface 16 Touch screen display 17 Front panel 20 Card reader 21 Card reader slot 22 Currency feeder 24 Currency feeding slot 26 Printer 27 Slot 28 Keypad 30 Display screen 32 Function selection touch area 321 Withdrawal 322 Transfer 34 Number input touch area 341 Clear button 36 Source account selection touch area 361 Ordinary deposit 362 Current account 38 Destination account selection touch area 381 Ordinary deposit 382 Current deposit 40 Print content selection touch area 401 Receipt 402 Balance report 403 Balance remaining 42 Order details selection touch area 421 Check book 422 Deposit book 44 Confirm button

Claims (2)

[Claims] 1. An automatic teller machine (10) having a user interface (14) having a touch screen display (16) and a controller (12) for displaying a display screen (30) on the display (16). ), Wherein the display screen (30) provides a plurality of service options to a user and a decision regarding the plurality of service options is made on a touch area (32) of a single display screen on the display (16).
-44) An automatic teller machine characterized by inputting. 2. A method of operating an automatic teller machine (10) having a control device (12), a user interface (14) and a touch screen display (16), the display (16) providing a plurality of services to a user. Providing options, presenting the plurality of service options to the user in the form of sentences on a single display screen (30), and touching the area (32-44) of the display screen (30) to the service options. A method of operating an automated teller machine, characterized by entering relevant decisions.