JP6990472B1 - A system for communicating with people and a program for that purpose - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a mechanism capable of improving a relationship with a user in accordance with communication with the user. A communication device 111 included in a robot 11 determines information issued by the robot 11 to the user based on the language information issued by the user, the emotions of the user, the personality of the user, and the emotions of the robot 11. A system issuing information determining means 1108 is provided. The emotion of the robot 11 used by the system issuing information determining means 1108 for determining the information is determined based on the personality of the robot 11 indicated by the system personality data stored in the server device 12. Then, the system personality update instruction means 1110 updates the system personality data stored in the server device 12 based on the information issued by the robot 11 to the user, the language information issued by the user, and the emotions of the user. To instruct. [Selection diagram] Fig. 3

Description

The present invention relates to a system for communicating with a person.

With the development of artificial intelligence, the practical use of systems for communicating with people is progressing. For example, in Patent Document 1, pseudo-emotions are determined based on pseudo-characteristics selected by the learner from a plurality of pseudo-characteristics, biometric information acquired from the learner, the learning situation of the learner, and the determined pseudo-emotions. Based on the above, a learning support device has been proposed in which the content and expression of the learning support to be provided to the learner are determined, and the learner is provided with the learning support of the content determined by the determined expression.

Japanese Unexamined Patent Publication No. 2017-173546

The learning support device described in Patent Document 1 supports learning with different expressions and different contents even if the biometric information emitted by the learner and the learning situation of the learner are the same according to the pseudo-personality selected by the learner. To the learner.

However, unless the learner changes the pseudo-character of the learning support device, if the biometric information emitted by the learner and the learning situation of the learner are the same, the same (or similar) expression and the same (or similar) content are used. Provide learning support.

If the learning supporter is a person, he / she consciously or unconsciously changes his / her personality so that the relationship between himself / herself and the learner improves while repeating communication with the learner. The learning support device described in Patent Document 1 has no adaptability to a learner such as a human learning supporter.

The present invention provides a mechanism capable of improving a relationship with a user as the user communicates with the user.

In order to achieve the above object, the present invention is a system for communicating with a user, and the user issues the system from a data input / output means for exchanging data with a storage device and a measuring device. A user-issued information acquisition means for acquiring user-issued data indicating the result of measuring the collected information, a user-issued information estimating means for estimating the user's emotions based on the user-issued data acquired by the user-issued information acquisition means, and the above-mentioned A system emotion determining means for determining the emotions of the system based on the characteristics of the system indicated by the system personality data stored in the storage device and the emotions of the user estimated by the user emotion estimating means, and the user emotions. Based on the emotions of the user estimated by the estimation means and the emotions of the system determined by the system emotion determining means, the system issuing information determining means for determining the information emitted by the system and the information being emitted to the user. The system information issuing instruction means for instructing the information issuing device to issue the information determined by the system issuing information determining means, the information instructing the information issuing device to issue the system information issuing instruction means, and the user's feelings. Provided is a system provided with a system personality update instruction means for instructing the storage device to update the system personality data based on the emotion of the user estimated by the estimation means.

The system of the present invention updates the character of its own system according to the content of communication with the user. Therefore, the system of the present invention can improve the relationship with the user as the communication with the user occurs.

The figure which showed the whole structure of the communication system which concerns on one Embodiment. The figure which showed the hardware configuration of the robot which concerns on one Embodiment. The figure which showed the functional structure of the robot which concerns on one Embodiment.

[Embodiment]
The communication system 1 according to the embodiment of the present invention will be described below. FIG. 1 is a diagram showing the overall configuration of the communication system 1. The communication system 1 includes a robot 11 that communicates with the user X and a server device 12 that transmits / receives (passes) various data between the robot 11 and the robot 11 via a communication network such as the Internet.

FIG. 2 is a diagram showing a hardware configuration of the robot 11. The robot 11 includes a computer 101, a photographing device 102 connected to the computer 101, a sound picking device 103, a display device 104, a sounding device 105, a drive device 106, a body portion 107, a head 108, a right arm portion 109, and a left arm portion 110. To prepare for.

The computer 101 includes a processor 1011 that processes various data according to a program, a memory 1012 that stores various data including the program, an input / output interface 1013 that exchanges data with an external device without going through a communication network, and a communication network. A communication interface 1014 for exchanging (transmitting and receiving) data with and from an external device is provided.

The photographing device 102, the sound picking device 103, the display device 104, the sounding device 105, and the driving device 106 are connected to the input / output interface 1013 of the computer 101. Further, the server device 12 is connected to the communication interface 1014 of the computer 101 via a communication network.

The photographing device 102 is, for example, an optical camera, and continuously generates image data representing an image obtained by photographing the surroundings. The sound picking device 103 is a microphone, picks up ambient sound, and continuously generates sound data representing the waveform of the sound.

The display device 104 is, for example, a liquid crystal display, and displays an image representing characters, figures, etc. to the user X. The sounding device 105 is a speaker, and emits a sound (including voice) to the user X. The drive device 106 includes a motor and the like, and changes the postures (relative positions) of the head 108, the right arm 109, and the left arm 110 with respect to the body 107.

In the present embodiment, the server device 12 is a server device that plays the role of a storage device that stores various data. The data stored in the server device 12 includes at least the following.
(1) User character data indicating the character of user X (2) User attribute data indicating the attribute (user attribute) of user X (3) System character data indicating the character of the robot 11 (communication system 1) (4) User X Communication log data showing the content of communication between the robot 11 and the robot 11 (communication system 1)

In the description of this embodiment, the terms emotion, personality, and user attribute are used. In the present embodiment, the emotion is a state of the user X or the robot 11 determined based on the personality and the information emitted from the communication partner, and is expressed by a parameter group called an emotion value. In the communication system 1, as an example, an emotional value according to the idea of the "ring of emotions" devised by the psychologist Plutik is used. The emotion value in the "ring of emotions" is a group of parameters showing the balance of eight emotion types: joy, sadness, trust, disgust, anxiety, anger, surprise, and prediction. However, in the communication system 1, an emotional value that follows an idea other than the "ring of emotions" may be adopted.

In the present embodiment, the personality means a property that influences an emotional value generated in response to information emitted from a communication partner, and is expressed by a parameter group called a personality value. In the communication system 1, a personality value according to the idea of egogram is used. The personality value in the egogram is a parameter group showing the balance of five personality types such as dominance, tolerance, logic, freewheelingness, and adaptability. However, in the communication system 1, a personality value that follows an idea other than egogram may be adopted.

Emotions can change significantly each time they receive information from the person they communicate with. On the other hand, personality does not change dynamically like emotions, and does not change substantially every time information is received from a communication partner. However, personality can change gradually over the course of numerous communications.

In the present embodiment, the user attribute means an attribute that can be viewed objectively by the user. Examples of user attributes include user X's name, user X's nickname, user X's age, user X's gender, user X's hobbies, user X's food preferences, user X's past activities, and user X. Examples include, but are not limited to, the group to which the group belongs. Some user attributes do not normally change, such as the gender of user X, while others change frequently, such as activities that user X has performed in the past. Also, the number of user attribute types is not constant.

In the communication system 1, the user attribute is extracted from the information issued by the user X. Then, the user attribute is used as a part of the information issued by the robot 11 to the user X. As a result, the information issued by the robot 11 to the user X becomes appropriate and customized for the user X.

The communication log data stored in the server device 12 is a collection of records including the following fields.
(1) Time (2) Information issuer (3) Language information (4) Non-verbal information (5) Emotion value

The field "time" stores data indicating the time when the user X or the robot 11 issues information. The field "information issuer" stores data indicating either the subject who issued the information, that is, the user X or the robot 11.

The field "language information" stores data indicating the language information included in the information issued by the information issuer. Linguistic information is information expressed in language. The language information may be emitted by any method such as voice, gesture (sign language, etc.), character string written on a medium such as a screen or paper.

The field "non-verbal information" stores data indicating information other than the linguistic information included in the information issued by the information issuer. Non-verbal information includes, for example, inflection of voice, increase / decrease of blinking, movement of bending the neck, movement of looking away, and the like. These non-verbal information convey the emotions of the information originator to the communication partner in a non-verbal way.

In the field "emotion value", data indicating an emotion value corresponding to the information issued by the information issuer is stored. When the information issuer is the user X, the emotion value stored in the field "emotion value" is stored in the field "emotion value" as data indicating the emotion value estimated by the robot 11 based on the information issued by the user X. To. On the other hand, when the information issuer is the robot 11, the emotion value determined by the robot 11 based on the information received from the user X and the character of the robot 11 is stored in the field "emotion value".

FIG. 3 is a diagram showing a functional configuration of the robot 11. The robot 11 measures the communication device 111 realized by the computer 101 performing data processing according to the program according to the present embodiment, and the information issued by the user X, and the user-issued data indicating the measurement result is used as the communication device. The measuring device 112 to be handed over to the 111 is provided, and the information issuing device 113 to output information to the user X according to an instruction received from the communication device 111.

The measuring device 112 is realized by the photographing device 102 and the sound picking device 103 that operate under the control of the computer 101. Further, the information issuing device 113 is realized by a display device 104, a sounding device 105, and a driving device 106 that operate under the control of the computer 101.

The communication device 111 includes various functional components shown in FIG. The roles of these functional components will be described below.

The data input / output means 1101 transfers various data to and from the server device 12 that plays the role of a storage device. The user-issued information acquisition means 1102 acquires user-issued data from the measuring device 112. The user-generated data includes image data representing an image captured by the photographing device 102 and sound data representing the sound picked up by the sound picking device 103.

The user language information specifying means 1103 specifies the language information issued by the user X based on the user-issued data acquired by the user-issued information acquiring means 1102. Examples of the method for the user language information specifying means 1103 to specify the language information include, but are not limited to, a method using known voice recognition technology, image recognition technology, character recognition technology, and the like.

The user non-verbal information specifying means 1104 identifies the non-verbal information issued by the user X based on the user-issued data acquired by the user-issued information acquiring means 1102. The user non-linguistic information specifying means 1104 may, for example, perform inflection of the voice of the user X represented by the sound data included in the user-issued data, various gestures included in the operation of the user X represented by the image data included in the user-issued data, and the like. Extract as non-linguistic information.

The user emotion estimation means 1105 estimates the emotion of the user X based on the user-issued data acquired by the user-issued information acquisition means 1102.

More specifically, the user emotion estimation means 1105 estimates the emotion of the user X by specifying the emotion value based on the following information.

(1) Language information specified by the user language information specifying means 1103 and issued by the user X (2) Non-language information specified by the user non-language information specifying means 1104 and issued by the user X (3) Stored by the server device 12 User personality The personality of user X indicated by the data

The information in (3) above does not necessarily have to be used for estimating the emotion of user X, but by using the information in (3) above, the user emotion estimation means 1105 has higher accuracy in estimating the emotion of user X. Can be estimated with.

The user emotion estimation means 1105 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the artificial intelligence specifies the emotion value according to the information of the above (1) to (3). ..

The information in (1) and (2) above is not limited to the latest information, and may include past information indicated by the communication log data stored in the server device 12.

The system emotion determining means 1106 has the personality of the robot 11 (more correctly, the communication system 1; the same applies hereinafter) indicated by the system personality data stored in the server device 12, and the user X estimated by the user emotion estimating means 1105. The emotion of the robot 11 is determined based on the emotion of the robot 11.

More specifically, the system emotion determination means 1106 determines the emotion of the robot 11 by specifying the emotion value based on the following information.

(1) The character of the robot 11 indicated by the system personality data stored in the server device 12 (2) The emotion of the user X estimated by the user emotion estimation means 1105 (3) The user personality data stored in the server device 12 Character of user X to be shown (4) Language information issued by user X specified by the user language information specifying means 1103.

The information in (3) and (4) above may not necessarily be used to determine the emotion of the robot 11, but by using the information in (3) or (4) above, the system emotion determination means 1106 can be used. The emotion closer to the emotion of the person communicating with the user X can be determined as the emotion of the robot 11.

The system emotion determining means 1106 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the artificial intelligence specifies the emotion value according to the information of the above (1) to (4). ..

The information in (2) and (4) above is not limited to the latest information, and may include past information indicated by the communication log data stored in the server device 12.

The user attribute update instruction means 1107 instructs the server device 12 to update the user attribute data stored based on the user issue data acquired by the user issue information acquisition means 1102.

Specifically, the user attribute update instruction means 1107 analyzes the language information issued by the user X specified by the user language information specifying means 1103, and the attribute of the user X (for example, "I watched an animated movie yesterday" or the like. ) Is extracted, data indicating the extracted attributes is generated as user attribute data, and the generated user attribute data is transmitted to the server device 12 via the data input / output means 1101.

Further, the user attribute update instruction means 1107 analyzes the non-verbal information issued by the user X specified by the user non-verbal information specifying means 1104 (for example, the user X has a satisfied expression while eating curry rice). , The attribute of user X (for example, "I like curry") is extracted, data indicating the extracted attribute is generated as user attribute data, and the generated user attribute data is generated by the server device 12 via the data input / output means 1101. Send to.

The user attribute update instruction means 1107 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the artificial intelligence can be used to obtain the attribute of the user X from the linguistic information or the non-linguistic information issued by the user X. Extract.

The server device 12 adds the user attribute data received from the robot 11 to the stored user attribute data (when the user attribute data related to the same type of attribute is not stored), or the user attribute received from the robot 11. Overwrite a part of the stored user attribute data with the data (when the user attribute data related to the same type of attribute is stored).

The system emission information determination means 1108 determines the information emitted by the robot 11 based on the emotion of the user X estimated by the user emotion estimation means 1105 and the emotion of the robot 11 determined by the system emotion determination means 1106.

More specifically, the system emission information determining means 1108 determines the information emitted by the robot 11 based on the following information. The information determined by the system issuing information determining means 1108 includes linguistic information and non-linguistic information.

(1) Emotion of user X estimated by the user emotion estimation means 1105 (2) Emotion of the robot 11 determined by the system emotion determination means (3) Personality of user X indicated by the user personality data stored in the server device 12 (3) 4) Language information issued by user X specified by the user language information specifying means 1103 (5) Personality of the robot 11 indicated by the system personality data stored in the server device 12 (6) Stored by the server device 12. User attribute The attribute of user X indicated by the data

The information in (3) to (6) above does not necessarily have to be used in determining the information issued by the robot 11, but the information in (3) to (6) above can be used to determine the information issued by the system. The means 1108 can determine information closer to the information emitted by the person communicating with the user X as the information emitted by the robot 11.

The system-issued information determining means 1108 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the artificial intelligence specifies the emotional value according to the information of the above (1) to (6). do.

The information in (1), (2) and (4) is not limited to the latest information, but may include past information indicated by the communication log data stored in the server device 12.

The system information issuing instruction means 1109 instructs the information issuing device 113 to issue the information determined by the system issuing information determining means 1108.

Specifically, the system information issuing instruction means 1109 instructs the display device 104, for example, to display an image representing a facial expression corresponding to the non-verbal information included in the information determined by the system issuing information determining means 1108. .. Further, the system information issuing instruction means 1109 inflections the linguistic information (sentence) included in the information determined by the system issuing information determining means 1108 according to the non-linguistic information included in the information determined by the system issuing information determining means 1108. The sound voiced by the voice color is synthesized, and the sounding device 105 is instructed to pronounce the synthesized sound. Further, the system information issuing instruction means 1109 causes the robot 11 to perform an operation (tilting the head, shaking the left and right arms, etc.) according to the non-verbal information included in the information determined by the system issuing information determining means 1108. Instruct the drive device 106 to operate.

The system character update instruction means 1110 stores the information in the server device 12 based on the information instructed by the system information issue instruction means 1109 to issue to the information issue device 113 and the emotion of the user X estimated by the user emotion estimation means 1105. Instruct to update the system personality data.

More specifically, the system character update instruction means 1110 determines the updated system character data based on the following information.

(1) Information instructed by the system information issuing instruction means 1109 to issue to the information issuing device 113 (2) Emotion of user X estimated by the user emotion estimating means 1105 (3) User personality data stored in the server device 12 Characteristic of user X to be shown (4) Language information issued by user X specified by the user language information specifying means 1103.

The information in (3) and (4) above does not necessarily have to be used for updating the character of the robot 11, but by using the information in (3) or (4) above, the system character update instruction means 1110 Can determine the personality after the update of the robot 11 so that the relationship between the user X and the robot 11 is further improved.

The system personality update instruction means 1110 analyzes the information issued by the user X in the communication log data in the past, for example, every time a predetermined time elapses, and the non-linguistic information issued by the robot 11 is the non-language information issued by the user X immediately before. The personality value of the robot 11 indicated by the current system personality data is modified so that the probability of being similar to the linguistic information increases. As a criterion for the system character update instruction means 1110 to correct the character of the robot 11, for example, a psychological method called pacing may be used. The system character update instruction means 1110 limits the correction range of the character value of the robot 11 to a predetermined amount or less so that the character of the robot 11 does not change unnaturally in one modification.

The system personality update instruction means 1110 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the artificial intelligence specifies the updated personality value of the robot 11.

The system personality update instruction means 1110 generates system personality data indicating the personality of the specified updated robot 11, and transmits the generated system personality data to the server device 12 via the data input / output means 1101. The server device 12 overwrites the stored system personality data with the system personality data received from the robot 11.

The user personality update instruction means 1111 stores the information in the information issuing device 113 by the system information issuing instruction means 1109 and the emotion of the user X estimated by the user emotion estimating means 1105 in the server device 12. Instruct to update the user personality data.

More specifically, the user personality update instruction means 1111 is, for example, when the robot 11 issues what kind of linguistic information and non-verbal information based on the communication log data regarding the latest predetermined time length period, the user. It analyzes what kind of emotion X has, and estimates the personality of user X based on the analysis result.

The user personality update instruction means 1111 has, for example, one or both of the rule-based type and the machine learning type artificial intelligence, and the personality value of the user X is estimated by the artificial intelligence.

The user personality update instruction means 1111 generates user personality data indicating the estimated personality of user X, and transmits the generated user personality data to the server device 12 via the data input / output means 1101. The server device 12 overwrites the stored user personality data with the user personality data received from the robot 11.

According to the above-mentioned communication system 1, the robot 11 gradually changes its own personality so as to be close to the personality of the user X while repeating communication with the user X. As a result, a better relationship arises between the user X and the robot 11.

[Modification example]
The embodiments described above may be variously modified within the scope of the technical idea of the present invention. An example of these variations is shown below. In addition, two or more of the examples of modifications shown below may be combined as appropriate.

(Modification 1)
In the above-described embodiment, the measuring device 112 is realized by the photographing device 102 and the sound picking device 103, and measures the information that can be visually or auditorily captured among the information emitted from the user X. The information measured by the measuring device 112 is not limited to the information perceived visually or audibly. For example, the robot 11 may include a contact detection device, and the measuring device 112 may measure information that can be captured by tactile sensation among the information emitted from the user X.

(Modification 2)
In the above-described embodiment, the information issuing device 113 is realized by the display device 104, the sounding device 105, and the driving device 106, and outputs information that can be visually or audibly captured by the user X. The information emitted by the information issuing device 113 is not limited to the information that can be visually or auditorily captured. For example, the robot 11 may be provided with an odor generator, and the information emitting device 113 may emit information perceived by the sense of smell to the user X.

(Modification 3)
In the above-described embodiment, the server device 12 plays the role of a storage device for storing user personality data, user attribute data, system personality data, communication log data, and the like. Alternatively or additionally, a storage device for storing these data may be provided in the robot 11.

(Modification example 4)
In the above-described embodiment, at least a part of the functional components provided by the communication device 111 of the robot 11 may be provided by the server device 12 or another device different from the server device 12.

(Modification 5)
In the above-described embodiment, the communication system 1 is composed of a robot 11 and a server device 12. The configuration of the communication system 1 is not limited to this. For example, the data stored in the server device 12 in the above-described embodiment may be stored in the storage device built-in or externally connected to the robot 11, and the communication system 1 may be composed of only the robot 11. Further, it includes a part of the functional components that the robot 11 has in the above-described embodiment, includes one or more external devices that perform data communication with the robot 11 and operate in cooperation with the robot 11, and the communication system 1 is a robot 11 and a server. It may be composed of a device 12 and an external device thereof.

(Modification 6)
In the above-described embodiment, the communication system 1 includes one robot 11, but the communication system 1 may include a plurality of robots 11. In that case, a part of the data stored in the server device 12 may be shared among the plurality of robots 11. For example, when the user emotion estimation means 1105, the system emotion determination means 1106, etc. have machine learning type artificial intelligence, communication between a plurality of robots 11 is performed to generate teacher data used for training the artificial intelligence. Log data may be shared.

(Modification 7)
In the above-described embodiment, the robot 11 includes a body portion 107, a head portion 108, a right arm portion 109, and a left arm portion 110, but the type and number of parts included in the robot 11 are not limited to this example. For example, the robot 11 may include a right leg portion and a left leg portion, and the drive device 106 may be able to change the postures (relative positions) of the right leg portion and the left leg portion with respect to the body portion 107. Further, the robot 11 includes a plurality of fingers connected to each of the right arm 109 and the left arm 110, and the drive device 106 can change the posture (relative position) of each finger with respect to the right arm 109 or the left arm 110. May be.

(Modification 8)
The communication system 1 may use the measurement result of the physical quantity of the environment in which the user X is placed (hereinafter, simply referred to as "physical quantity of the environment") for estimating the emotion of the user X or the like. Examples of physical quantities of the environment include temperature, humidity, illuminance, and the magnitude of noise.

In this modification, the measuring device 112 or a measuring device different from the measuring device 112 measures the physical quantity of the environment. For example, when the communication system 1 uses temperature, a thermometer is connected to the computer 101. In this case, since the thermometer constitutes a measuring device different from the measuring device 112, the measuring device different from the measuring device 112 measures the physical quantity of the environment. Further, when the communication system 1 uses the magnitude of noise, the noise picking device 103 constituting the measuring device 112 performs the noise measurement. In this case, the measuring device 112 measures the physical quantity of the environment.

Further, in this modification, the communication device 111, as a functional component, provides a physical environment acquisition means for acquiring physical environment data indicating the result of measuring the physical quantity of the environment from the measuring device 112 or a measuring device different from the measuring device 112. Be prepared.

In this modification, the physical environment data acquired by the physical environment acquisition means is used in one or more of the following (1) to (4).

(1) Estimation of user X's emotion by user emotion estimation means 1105 (2) Determination of emotion of robot 11 by system emotion determination means 1106 (3) Determination of information emitted by robot 11 by system emission information determination means 1108 (4) ) Generation of new system personality data by system personality update instruction means 1110 (5) Generation of new user personality data by user personality update instruction means 1111

According to this modification, for example, by considering the physical quantity of the environment such as temperature in the estimation of the emotion of the user X, the estimation of the emotion with higher accuracy is performed.

1 ... Communication system, 11 ... Robot, 12 ... Server device, 101 ... Computer, 102 ... Shooting device, 103 ... Sound picking device, 104 ... Display device, 105 ... Sounding device, 106 ... Drive device, 107 ... Body, 108 ... Head, 109 ... Right arm, 110 ... Left arm, 111 ... Communication device, 112 ... Measuring device, 113 ... Information issuing device, 1011 ... Processor, 1012 ... Memory, 1013 ... Input / output interface, 1014 ... Communication interface, 1101 ... Data input / output means, 1102 ... User-issued information acquisition means, 1103 ... User language information identification means, 1104 ... User non-language information identification means, 1105 ... User emotion estimation means, 1106 ... System emotion determination means, 1107 ... User attribute update. Instruction means, 1108 ... System issuance information determination means, 1109 ... System information issuance instruction means, 1110 ... System personality update instruction means, 1111 ... User personality update instruction means.

Claims (22)

A system that communicates with users
The emotion is the state that changes each time the information emitted from the communication partner is received, and the character is the state that does not change substantially each time the information emitted from the communication partner is received and changes as the communication is repeated. When
Data input / output means for exchanging data with and from a storage device,
A user-issued information acquisition means for acquiring user-issued data indicating the result of measuring the information issued by the user from the measuring device.
A user emotion estimation means that estimates the user's emotions based on the user-issued data acquired by the user-issued information acquisition means, and a user emotion estimation means.
A system emotion determining means for determining the emotion of the system based on the personality of the system indicated by the system personality data stored in the storage device and the emotion of the user estimated by the user emotion estimating means.
A system-issued information determining means that determines information emitted by the system based on the user's emotions estimated by the user emotion estimating means and the emotions of the system determined by the system emotion-determining means.
A system information issuing instruction means for instructing an information issuing device that issues information to the user to issue information determined by the system issuing information determining means.
A system instructing the storage device to update the system personality data based on the information instructed by the system information issuing instruction means to issue to the information issuing device and the emotion of the user estimated by the user emotion estimating means. A system equipped with personality update instruction means. The system according to claim 1, wherein the user emotion estimation means estimates the emotion of the user based on the personality of the user indicated by the user personality data stored in the storage device. The system according to claim 1 or 2, wherein the system emotion determining means determines the emotion of the system based on the personality of the user indicated by the user personality data stored in the storage device. The system according to any one of claims 1 to 3, wherein the system issuing information determining means determines information issued by the system based on the personality of the user indicated by the user personality data stored in the storage device. .. The system personality update instruction means is any one of claims 1 to 4 for instructing the storage device to update the system personality data based on the personality of the user indicated by the user personality data stored in the storage device. The system according to item 1. A user who instructs the storage device to update the user personality data based on the information instructed by the system information issuing instruction means to issue to the information issuing device and the emotion of the user estimated by the user emotion estimating means. The system according to any one of claims 2 to 5, further comprising a personality update instruction means. The system according to any one of claims 1 to 6, further comprising a user language information specifying means for specifying the language information issued by the user based on the user-issued data acquired by the user-issued information acquisition means. The system according to claim 7, wherein the user emotion estimation means estimates the user's emotion based on the language information issued by the user specified by the user language information specifying means. The system according to claim 7 or 8, wherein the system emotion determining means determines the emotion of the system based on the language information issued by the user specified by the user language information specifying means. The system according to any one of claims 7 to 9, wherein the system issuing information determining means determines information issued by the system based on the language information issued by the user specified by the user language information specifying means. The system character update instruction means is any one of claims 7 to 10 instructing the storage device to update the system character data based on the language information issued by the user specified by the user language information specifying means. The system described in the section. A user non-verbal information specifying means for specifying non-verbal information issued by the user based on the user-issued data acquired by the user-issued information acquisition means is provided.
The system according to any one of claims 1 to 11, wherein the user emotion estimation means estimates the user's emotion based on the non-linguistic information issued by the user specified by the user non-linguistic information specifying means. The system issuing information determining means is any one of claims 1 to 12 for determining the information issued by the system based on the objectively visible attributes of the user indicated by the user attribute data stored in the storage device. The system described in. The system according to claim 13, further comprising a user attribute update instruction means for instructing the storage device to update the user attribute data based on the user issue data acquired by the user issue information acquisition means. One of claims 1 to 14, further comprising a physical environment acquisition means for acquiring physical environment data indicating the result of measuring the physical quantity of the environment in which the user is placed from the measuring device or a measuring device different from the measuring device. The system according to item 1. The system according to claim 15, wherein the user emotion estimation means estimates the user's emotion based on the physical environment data acquired by the physical environment acquisition means. The system according to claim 15 or 16, wherein the system emotion determination means determines the emotion of the system based on the physical environment data acquired by the physical environment acquisition means. The system according to any one of claims 15 to 17, wherein the system issuing information determining means determines information issued by the system based on the physical environment data acquired by the physical environment acquiring means. The method according to any one of claims 15 to 18, wherein the system personality update instruction means instructs the storage device to update the system personality data based on the physical environment data acquired by the physical environment acquisition means. system. A physical environment acquisition means for acquiring physical environment data indicating the result of measuring the physical quantity of the environment in which the user is placed from the measuring device or a measuring device different from the measuring device is provided.
The system according to claim 6, wherein the user personality update instruction means instructs the storage device to update the user personality data based on the physical environment data acquired by the physical environment acquisition means. The system according to any one of claims 1 to 20, wherein the system issuing information determining means determines information issued by the system based on the characteristics of the system indicated by the system characteristic data stored in the storage device. system. It is a program to realize a system that communicates with users on a computer.
The emotion is the state that changes each time the information emitted from the communication partner is received, and the character is the state that does not change substantially each time the information emitted from the communication partner is received and changes as the communication is repeated. When
To the computer
The process of transferring data to and from the storage device,
A process of acquiring user-issued data indicating the result of measuring the information issued by the user from the measuring device, and
The process of estimating the emotion of the user based on the data issued by the user, and
A process of determining the emotion of the system based on the personality of the system indicated by the system personality data stored in the storage device and the estimated emotion of the user.
A process of determining information emitted by the system based on the estimated emotions of the user and the determined emotions of the system.
A process of instructing the information issuing device that outputs information to the user to issue the determined information issued by the system.
A program for causing the storage device to execute a process of instructing the storage device to update the system personality data based on the information instructing the information issuing device to issue the information and the estimated feelings of the user.

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