JP6961120B1 - Guidance management system, guidance management program and guidance management method waiting in line - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a novel technique capable of suitably managing vacant seats. SOLUTION: A waiting order receiving means for accepting a waiting list for waiting for a vacant seat and a reservation for which a reservation time is specified in advance are accepted, and a reservation frame specifying a seat is generated in a time zone in which the seat is scheduled to be used. It is provided with a reservation receiving means for receiving a reservation, and a display means for displaying a management screen capable of simultaneously viewing the usage schedule for displaying the reservation frame for each seat along the time axis and the waiting list. [Selection diagram] Fig. 1

Description

The present invention relates to a waiting guidance management system, a guidance management program, and a guidance management method.

When guiding customers at a facility, it is important to manage the condition of each seat and the usage schedule for each seat. Conventionally, there has been known a technique for managing the state of seats in a facility and predicting the time when seats will be vacant.

For example, in Patent Document 1, in order to notify a customer who waits for a vacant seat outside a store at an appropriate timing, the time when the seat in use becomes vacant is predicted, and the time information is notified based on the prediction. The time management device is described.

Further, in Patent Document 2, a call for calculating an estimated vacant seat time according to the order contents for each seat, storing the reserved time in association with the estimated vacant seat time, and calling a waiting list for a specific seat. The system is described.

Japanese Unexamined Patent Publication No. 2016-12235 Japanese Unexamined Patent Publication No. 11-2426997

In the technique described in Patent Document 1, the time when the seat becomes vacant is predicted according to the usage time of the seat, etc., but the prediction of the time when the seat becomes vacant is not reflected in the waiting time in the waiting time, and the guidance on the waiting time Had a problem of reduced accuracy.

Further, in the technique described in Patent Document 2, since the estimated vacant seat time fluctuates according to the contents of the order, the estimated vacant seat time immediately after seating is inaccurate, or the vacant seat time cannot be predicted before the order, which overlaps with the reservation. There is a problem that it is difficult to provide guidance in a range that does not occur.

In view of the above circumstances, it is an object of the present invention to provide a novel technique capable of suitably managing vacant seats.

In order to solve the above problems, the present invention provides a vacant seat prediction means for calculating a vacant seat prediction time based on a customer's standard stay time for each seat in use, and the vacant seat of a seat capable of accommodating a customer when the seat is full. A means for determining the scheduled guidance time for determining the scheduled guidance time for each group in order from the first group based on the predicted time is provided.

With such a configuration, it is possible to determine the scheduled guidance time for waiting in line based on the estimated vacant seat time for each seat based on the standard staying time. As a result, it becomes possible to determine the scheduled guidance time according to the situation of the facility, and the accuracy is improved. In addition, by determining the scheduled guidance time in order from the first group, the scheduled guidance time can be determined according to the order in which seats are available, and even if there are many customers waiting in line, the scheduled guidance time with less error is determined. can.

In a preferred embodiment of the present invention, a waiting waiting means for accepting a waiting list for waiting for a vacant seat and a reservation for which a reservation is specified in advance at the time of entering the store are accepted, and the seat is specified in the time zone in which the seat is scheduled to be used. A reservation receiving means for generating a frame and an allocating means for associating seats available at the time of guidance with respect to the waiting list are further provided.
With such a configuration, both waiting and reservation can be accepted and managed appropriately.

In a preferred embodiment of the present invention, the allocation means associates the seat with the waiting list when the reservation frame does not exist between the current time and the lapse of the standard stay time at the target seat.
With such a configuration, it is possible to associate a waiting list with a seat within a range that does not overlap with the reservation, and it is possible to provide guidance that combines both the reservation and the waiting list.

In a preferred embodiment of the present invention, the reservation receiving means accepts the reservation including the designation of the number of people, and the length of the reservation frame is determined based on the number of people of the reservation or the reservation menu.
With such a configuration, the reservation frame can be determined more accurately, and more accurate time guidance becomes possible at the reception of reservations and waiting in line.

In a preferred embodiment of the present invention, the waiting reception means accepts the waiting waiting including the designation of the number of people, and the allocating means acquires the available number of people for each seat registered in advance and sets the target seat. If the number of people in the waiting list can be accommodated, the seat is associated with the waiting list.
With such a configuration, it is possible to associate seats that can guide the waiting list with the waiting list based on the number of people limit.

In a preferred embodiment of the present invention, when the number of people in the waiting list is less than or equal to the available number of seats and does not fall below the lower limit number of people determined according to the available number of seats, the waiting list is placed in the seat. Considered to be accommodating.
With such a configuration, the lower limit number of people can be set, and it is possible to solve the problem that, for example, one passenger is guided to eight seats and the turnover rate is lowered.

In a preferred embodiment of the present invention, the allocating means reduces or does not apply the minimum number of people during a pre-designated time zone.
With such a configuration, for example, flexible operation such as changing so that a large number of seats can be used even by a small number of people during a time when it is not crowded becomes possible.

In a preferred embodiment of the present invention, the means for accepting the waiting list including the designation of the number of people is provided, and the standard staying time is determined based on the number of people waiting in the waiting list.
With such a configuration, for example, in the case of a large number of people, the staying time becomes long, and in the case of a small number of people, the staying time is short. It is possible to determine the scheduled guidance time with few errors.

In a preferred embodiment of the present invention, in order to display the scheduled guidance time on the screen for starting the reception of the waiting list, a display means for displaying the scheduled guidance time is further provided, and the display means is in the order. When lining up at the end of the wait, the scheduled guidance time under the condition that the scheduled guidance time is the earliest is displayed.
With such a configuration, it is possible to show the customer the scheduled guidance time as a guide even before the reception where the number of customers is unknown.

In a preferred embodiment of the present invention, the scheduled guidance time determining means updates the estimated vacant seat time when the scheduled guidance time is determined for the waiting time, and the updated predicted vacant seat time for the waiting time in the next order. Based on the above, the scheduled guidance time is determined.
With such a configuration, it is possible to determine the scheduled guidance time that reflects the situation after the waiting for the previous turn is guided. As a result, for example, even when there are more waiting lists than the number of seats, it is possible to determine a guideline scheduled time.

In a preferred embodiment of the present invention, if the information indicating that the customer who is using the seat has left the seat is not input even after the leaving time specified from the standard staying time, the notification is not transmitted and the waiting time is waited for. Among them, a means for transmitting a notification to the first waiting list is further provided.
With such a configuration, when there is a possibility that the guidance will be delayed, it is possible to notify the customer who is waiting in line to that effect, which is expected to be effective in reducing customer dissatisfaction.

In order to solve the above problems, the present invention provides a vacant seat prediction means for calculating a vacant seat prediction time based on a customer's standard stay time for each seat in use, and the vacant seat of a seat capable of accommodating a customer when the seat is full. Based on the predicted time, the computer functions as a means for determining the scheduled guidance time for determining the scheduled guidance time for each group in order from the first group.

In order to solve the above problems, the present invention has a vacant seat prediction step of calculating a vacant seat prediction time based on a customer's standard stay time for each seat in use, and the vacant seat of a seat capable of accommodating a customer when the seat is full. Based on the predicted time, the computer executes the scheduled guidance time determination step of determining the scheduled guidance time of each group in order from the first group.

According to the present invention, it is possible to provide a novel technique capable of suitably managing vacant seats.

It is a functional block diagram of the guide schedule time management system in embodiment of this invention. It is a figure which shows an example of the seat information which a database DB stores in an embodiment of this invention. It is a figure which shows an example of the waiting information and reservation information which a database DB stores in embodiment of this invention. It is a flowchart of the guide schedule time calculation process of the guide schedule time management system in embodiment of this invention. It is a flowchart of the new turn waiting reception processing of the guidance scheduled time management system in embodiment of this invention. It is a figure which shows the display example of the reception start screen of the guidance scheduled time management system in embodiment of this invention. It is a figure which shows the display example of the turn waiting reception screen of the guidance scheduled time management system in embodiment of this invention. It is a figure which shows the display example of the reception content confirmation screen of the guidance scheduled time management system in embodiment of this invention. It is a figure which shows the display example of the management screen of the guidance scheduled time management system in embodiment of this invention. It is a figure which shows the display example of the management screen of the guidance scheduled time management system in embodiment of this invention. This is an example of a caution screen when the scheduled guidance time management system according to the embodiment of the present invention attempts to allocate a waiting list to a seat that cannot be assigned.

Hereinafter, the scheduled guidance time management system of the present invention will be described with reference to the drawings. The embodiments shown below are examples of the present invention, and the present invention is not limited to the following embodiments, and various configurations can be adopted.

For example, in the present embodiment, the configuration, operation, and the like of the scheduled guidance time management system will be described, but a method, an apparatus, a computer program, and the like having the same configuration can also exert the same effects. Further, the program may be stored in a recording medium. Using this recording medium, for example, a program can be installed on a computer. Here, the recording medium in which the program is stored may be a non-transient recording medium such as a CD-ROM.

The present invention is used to manage vacant seats in various facilities such as restaurants, beauty salons, amusement facilities, banks, medical facilities, and public facilities including government offices. In the present embodiment, an example of managing vacant seats in a restaurant is shown, but the facility that uses the present invention is not limited to this, and the present invention can be used in any industry and business format.

In the present embodiment, the scheduled guidance time management system manages the usage status and usage schedule for each seat in the store, and supports the allocation to the customer's seat. In particular, in the present embodiment, a reservation for which the entry time is specified in advance is accepted, and a waiting list such as when the seat is full is accepted. To support suitable guidance.

In the present invention, the standard staying time refers to the standard staying time of the customer. In the present embodiment, the staying time of a customer who has entered the store by waiting in line is assumed using the standard staying time, and the estimated vacant seat time is calculated based on the staying time. For example, the customer's staying time may be recorded and the average value may be used as the standard staying time. Further, since the average staying time may differ depending on the day of the week, the time zone, and the number of customers, different standard staying times may be set depending on conditions such as the date and time of use and the number of customers.

Here, in the calculation of the staying time, the timing at which the customer is guided to the seat may be used as the starting point, or the first order may be used as the starting point. The end point of the staying time can be, for example, the time when the customer completes the accounting process. In addition, the staying time can be calculated using any time point suitable for calculating the time required to provide the service to the customer. In the present embodiment, the time when the first order is received is set as the start point of the stay time, and the time when the accounting process is completed is set as the end point of the stay time.

In the present embodiment, when the waiting list is associated with a seat, a usage frame having a standard staying time is set for the seat, starting from the start point of the staying time. That is, the usage limit refers to a time zone in which customers who enter the store due to waiting in line are expected to use their seats.

A reservation frame is set for reservations. The reservation frame indicates a time zone in which the customer who made the reservation uses the seat. The start time of the reservation frame is specified by the customer, and the length of the reservation frame may be determined by the standard stay time as well as the customer who entered the store by waiting in line, or is determined according to the reservation menu specified at the time of reservation. May be done. The customer may also specify the length of the reservation frame.

The details of the process will be described later, but in the present embodiment, the reservation and the waiting time are managed so as not to overlap in order to enable the guidance on time of the reservation and to inform the waiting customer of the appropriate scheduled guidance time. ..

FIG. 1 is a functional block diagram of the scheduled guidance time management system of the present embodiment. As shown here, in the scheduled guidance time management system of the present embodiment, the vacant seat management device 1, the reception terminal 2 that accepts input from the customer at the store, and the management terminal 3 can communicate with each other via the network NW. It is configured and the database DB is connected to the vacant seat management device 1 by wire or wirelessly. The vacant seat management device 1, the reception terminal 2, the management terminal 3, and the database DB may be configured to be able to communicate via the network NW.

The vacant seat management device 1 includes a computing device such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), a main storage device such as a RAM (Random Access Memory), an HDD (Hard Disk Drive) or an SSD (Solid). , A general computer device such as a server device provided with an auxiliary storage device such as a flash memory, various input / output devices including a means for connecting to a network NW, and the like can be used.

The reception terminal 2 and the management terminal 3 are arbitrary computers such as a tablet terminal and a PC (Personal Computer), each of which is equipped with various input / output devices including a calculation device, a storage device, and a means for connecting to a network NW. The device can be used. In addition, by installing a browser application for using a dedicated WEB page or a dedicated application, a personal computer device such as a smartphone used by a customer or a clerk functions as a reception terminal 2 or a management terminal 3. May be good.

Here, one computer device may also serve as the functions of the reception terminal 2 and the management terminal 3. For example, a terminal device installed in a store functions as a reception terminal 2 that receives input for waiting in line or making a reservation from a customer, and by switching to a clerk mode, the same computer device also functions as a management terminal 3. You may do it. Further, there may be a plurality of reception terminals 2 and management terminals 3.

The vacant seat management device 1 includes a waiting waiting reception means 11, a reservation reception means 12, a vacancy prediction means 13, a guidance scheduled time determination means 14, an allocation means 15, a totaling means 16, and a display means 17. ..

The waiting order reception means 11 accepts a waiting list including the designation of the number of people. In addition to designating the number of people, the waiting list receiving means 11 of the present embodiment also receives desired seat conditions, contact information, and the like, and stores them in the database DB as waiting information.

The reservation receiving means 12 accepts a reservation for which a designated entry time is specified, and generates a reservation frame specifying a seat in a time zone in which the seat is scheduled to be used. In the present embodiment, the reservation information input by the customer via the reception terminal 2 is registered in the database DB, and then the clerk who confirms the reservation contents inputs the seat to specify the seat, so that the reservation reception means 12 takes the seat. Generate the specified reservation slot. In addition, the clerk listens to the reservation request by telephone or the like, and the clerk inputs the number of people, the conditions of the seats, the designation of the seats, etc. via the management terminal 3, and the reservation receiving means 12 registers the reservation information in the database DB. Then, a reservation frame may be generated.

The vacant seat prediction means 13 calculates the vacant seat prediction time for each seat in use based on the standard stay time of the customer. In the present embodiment, for seats being used by customers who have entered the store due to waiting in line, the estimated vacant seat time based on the standard stay time is calculated at the time of seat allocation (at the time of guidance) or at the time of the first order. For seats being used by customers who have entered the store by reservation, the estimated vacant seat time is calculated based on a preset reservation frame. The vacant seat prediction means 13 may calculate the vacant seat prediction time based on the standard stay time regardless of whether the store is entered by waiting in line or by reservation.

Specifically, for example, assuming that seats will be vacant when the standard stay time has elapsed from the time of entering the store or the first order (starting point of the staying time), the time obtained by adding the standard staying time to the starting point of the staying time is added. It may be the estimated vacant seat time. In addition, since it is usually necessary to prepare for cleaning up the seats after the customer leaves the seat, the estimated time for vacant seats is the time when a predetermined time elapses from the time when the standard stay time is added to the time of the start point of the stay time. May be good. The estimated vacant seat time can be calculated based on the reservation frame by the same method.

The scheduled guidance time determination means 14 determines the scheduled guidance time for each group in order from the first group based on the estimated vacant seat time of the seat that can accommodate the customer. For example, if the group at the beginning of the waiting list is a group of four, the seat that will be vacant earliest among the seats that can accommodate four people is identified based on the estimated vacant seat time, and the scheduled guidance time is determined. do.

More specifically, for example, when the predicted vacant seat time of the seat that becomes vacant earliest is 12:12, the scheduled guidance time determining means 14 is 10 minutes from the time when the 1st place of the predicted vacant seat is rounded down. As a result, the scheduled guidance time may be 12:10 to 12:20 or the like. In this way, it is preferable to determine a time zone having a width including before and after the predicted vacant seat time as the scheduled guidance time.

Here, when calculating the scheduled guidance time for the second and subsequent waiting turns, the updated estimated vacant seat time is used assuming that the waiting list before itself is seated at the target seat at the scheduled guidance time. .. For example, assuming that seat A becomes vacant after 5 minutes and the first waiting list is seated at seat A 10 minutes later, the scheduled guidance time for the second and subsequent waiting lists is calculated 10 minutes after the current time. In addition, the time obtained by adding the standard stay time may be used as the estimated vacant seat time for seat A.

Here, in the present invention, "determining the scheduled guidance time for each group in order from the first group" simply means that the scheduled guidance time for the first group (waiting for turn) is determined. It means that the scheduled guidance time for the next set is determined. That is, it is not necessary to continuously calculate the scheduled guidance time from the beginning to the end. The scheduled guidance time may be determined in order from.

The allocating means 15 associates the seats available at the time of guidance with the waiting list. In the present embodiment, when a seat becomes available, a clerk guides the customer to the seat and inputs an input for associating the waiting list with the seat via the management terminal 3. The allocating means 15 receives an input from a clerk via the management terminal 3 and associates a designated seat with the target waiting list.

Here, in the present embodiment, the available number of people and the minimum number of people for each seat are registered in the database DB as seat information in advance. For example, it is not preferable to guide a group of two people to a seat that can seat six people at the time of congestion from the viewpoint of turnover rate. Therefore, the allocation means 15 of the present embodiment associates the waiting list with the seats when the number of people in the waiting list is less than or equal to the available number of seats and does not fall below the lower limit number of seats.

The counting means 16 counts the number and condition of seats, the number of people accommodated, the number of people in use, and the like. Specifically, for example, the total number of seats, the maximum number of seats that can be accommodated in all seats, the number of seats in use, the total number of people in use, the number of people per seat, etc. Calculate based on.

The display means 17 displays and processes the scheduled guidance time and various other information in order to display various screens on the reception terminal 2 and the management terminal 3, and transmits the processing result. The display means 17 of the present embodiment displays and processes, for example, the calculation result, the seat information, the waiting information, and the reservation information by the totaling means 16 and transmits them to the management terminal 3, and the management terminal 3 displays the management screen described later. NS. Here, when displaying the screen for starting the reception of the waiting list, the display means 17 displays and processes the scheduled guidance time under the condition that the store can be entered earliest when it is lined up at the end of the waiting list at that time. Is preferable.

It is not necessary for one computer device to include all of these means, and a plurality of computer devices may cooperate to function as the vacant seat management device 1 of the present embodiment. Further, the reception terminal 2 and the management terminal 3 may be configured to include a part or all of the above-mentioned means.

FIG. 2 is a diagram showing an example of seat master information among the seat information stored in the database DB. In this embodiment, the database DB is the seat No. , Available number of people, minimum number of people (minimum value of capacity), seat conditions, etc. are stored as seat master information. In addition to this, arbitrary information may be further stored.

Further, although not shown, in addition to the seat master information shown in FIG. 2, in the present embodiment, transaction information regarding seats is further stored as seat information. The transaction information includes seat No. Information such as the number of people in use of the seat, the waiting ID or reservation ID of the customer in use, the start time of use, the guidance time, the estimated vacant seat time, etc. is recorded in association with the seat master information. Such transaction information is recorded in the database DB every time any information is changed.

Information such as desired seat conditions, number of users, contact information, etc. entered by the customer in use is specified by the waiting ID or reservation ID. The number of people in use in the transaction information may be specified from the waiting information or reservation information specified by the waiting ID or reservation ID. As a result, by referring to the latest transaction information, it is possible to specify the seat status such as the number of people in use of each seat and the waiting list or reservation during use.

Here, in the present embodiment, the time of the first order is stored as the use start time, and this is used as the time of the start point of the stay time. In addition to the usage start time, the guidance time for guiding the customer to the seat is specified by the waiting information or the reservation information.

FIG. 3 is a diagram showing an example of waiting information and reservation information stored in the database DB. In the present embodiment, as the waiting information, the waiting ID, the reference number used for calling the customer, the number of people, the desired seat conditions, the status, the guidance time, the record of the time of the first order (FO), and the like are stored. .. In addition, the contact information such as the telephone number of the customer who is waiting in line, the user ID for associating with the user information registered in advance, and the like are stored. The waiting list information is registered by the waiting waiting reception means 11 based on the information input via the reception terminal 2.

Further, as the reservation information, the reservation ID, the reference number used for calling the customer, the number of people, the desired seat conditions, the reservation time for specifying the entry time, the seat No. of the associated seat, and the like. Information such as is stored. In addition to this, the database DB may store the status, the guidance time, the record of the time of the first order, the contact information of the customer, the user ID, and the like, as in the waiting information. The reservation information is registered by the reservation reception means 12 based on the information input via the reception terminal 2 or the management terminal 3.

Various other information may be recorded as the waiting information and the reservation information. For example, in the present embodiment, when a customer who has waited in line or made a reservation arrives at the store, the customer inputs the check-in to that effect. Therefore, although not shown in FIG. 3, in the present embodiment, the presence / absence of check-in and the check-in time are stored as waiting information and reservation information, respectively.

FIG. 4 is a flowchart of the scheduled guidance time calculation process by the scheduled guidance time determination means 14. In the present embodiment, such processing is executed at an arbitrary timing such as vacant seat occurrence, customer guidance, new reservation or waiting list reception. Further, the process shown in FIG. 4 may be repeatedly executed at predetermined intervals. As a result, even if the scheduled guidance time calculated at the time of reservation or waiting in line, which will be described later, deviates due to the fact that the actual staying time of the customer is different from the standard staying time, the scheduled guidance time will be appropriate according to the situation. Can be updated. The scheduled guidance time is calculated in order from the first set, and at the start of processing, the first waiting list is the target for calculating the scheduled guidance time.

First, in step S11, the scheduled guidance time determining means 14 acquires the number of people from the waiting information of the scheduled guidance time calculation target. Then, in step S12, the seats that can accommodate the waiting list are extracted based on the number of people acquired in step S11 and the available number of people and the minimum number of people in the seat information of each seat.

More specifically, the seats whose available number of people is equal to or more than the number of people waiting in line and whose minimum number of people is equal to or less than the number of people waiting in line are extracted. Here, the application of the minimum number of people may be decided depending on the time zone, the availability of seats, the reservation and waiting status, and the like. For example, the lower limit is not applied to the time zone when it is not so crowded, and if the number of users is equal to or greater than the number of people waiting in line, it may be considered that the waiting time can be accommodated in the seat. Further, the lower limit value may be changed depending on the time zone.

Here, it is further preferable that the waiting slots do not overlap with the reservation slots. For example, in the seat with the earliest estimated vacant seat time, if there is a reservation slot in the range from the predicted vacant seat time to the time obtained by adding the standard stay time to the predicted vacant seat time, guide the waiting customer to the relevant seat in the reserved seat. Can't. Therefore, in the present embodiment, in the calculation of the scheduled guidance time, the scheduled guidance time determining means 14 extracts the target seat on the condition that there is no overlap with the reservation frame. If the range up to the time obtained by adding the standard stay time to the estimated vacant seat time overlaps with the reservation frame, the estimated vacant seat time of the seat may be updated to the end time of the reservation frame.

Next, in step S13, the scheduled guidance time determining means 14 identifies the seat with the earliest estimated vacant seat time from the seats extracted in step S12. Then, in step S14, the scheduled guidance time for waiting in line is calculated based on the estimated vacant seat time of the seat. For example, a method of setting 10 minutes from the time when the 1st place of the predicted vacant seat time is rounded down is assumed. Further, in consideration of the time for preparing the seats, a time zone obtained by adding a predetermined time may be set as the scheduled guidance time. In this way, it is preferable to determine a time zone having a width including before and after the predicted vacant seat time as the scheduled guidance time. The scheduled guidance time of the waiting information is updated based on the determined scheduled guidance time.

In step S15, the estimated vacant seat time of the seat specified in step S13 is updated. For example, assuming that the seat with the earliest estimated vacant seat time is guided to the first waiting list at the time of step S13, that seat cannot be guided to the second waiting list. Therefore, here, based on the time obtained by adding the standard stay time to the estimated vacant seat time before the update of the seat specified in step S13 (the first waiting time is guided and the predicted time when the seat is retreated), the seat concerned Update the estimated vacant seat time. Specifically, for example, the time obtained by adding the standard stay time to the estimated vacant seat time before the update may be used as the new estimated vacant seat time, and further, a predetermined time may be determined in consideration of the time required for cleaning up and preparing the seats. The time obtained by adding the time may be used as a new estimated vacant seat time.

When the calculation of the scheduled guidance time for the waiting list and the update of the estimated vacant seat time are completed in this way, the scheduled guidance time determining means 14 confirms whether or not there is a subsequent waiting list in step S16. If there is a subsequent waiting list, the calculation target is changed to the next waiting list in step S17, and steps S11 to S15 are repeated. Then, when there is no longer a waiting list, the process ends.

In this way, by determining the scheduled guidance time in order from the beginning of the waiting list based on the estimated time of seat vacancy, it is possible to present the detailed scheduled guidance time that reflects the situation in the facility, and the scheduled guidance time can be presented. The effect of improving accuracy can be expected. It is not essential to calculate the scheduled guidance time as shown in FIG. 4 except when accepting a new reservation or waiting in line, which will be described later. That is, the scheduled guidance time determination means 14 calculates the scheduled guidance time based on the estimated vacant seat time at that time only when receiving a new reservation or waiting in line, and then the scheduled guidance time in the waiting list that has been accepted is not updated. It may be configured.

FIG. 5 is a processing flowchart when the waiting order receiving means 11 accepts a new waiting input. As described above, for the registered waiting list, the process of FIG. 4 is repeatedly executed at an arbitrary timing, and at the start of the process of FIG. 5, for each seat in consideration of the registered waiting list in the latest transaction information. The estimated vacant seat time is stored.

Here, the process of FIG. 5 starts when the input for starting the waiting reception is received via the reception start screen as shown in FIG. On the reception start screen, the "shortest scheduled guidance time" is displayed as a result of the display means 17 displaying the scheduled guidance time. Here, in the calculation of the shortest scheduled guidance time, the guidance scheduled time determining means 14 is shown in FIG. By executing only steps S12 to S14 in the process of the above, it is possible to determine the shortest scheduled guidance time when waiting for a turn from now on. Since the number of people waiting in line is unknown here, the condition of the number of people is not taken into consideration in the execution of step S12, and the seats that can accommodate the waiting line are extracted on the condition that there is no overlap with the reservation frame. ..

In the reception of a new waiting list, first, in step S21, the input of the number of people waiting in line is accepted. Then, in step S22, the seats that can accommodate the waiting list are extracted in the same manner as in step S12 of FIG. 4, and in step S23, the seat with the earliest predicted vacant seat time is specified. FIG. 7A is an example of a screen for accepting input of the number of people in step S21.

In step S24, the scheduled guidance time determining means 14 calculates the scheduled guidance time in the same manner as in step S14 of FIG. Then, in step S25, the display means 17 displays and processes the scheduled guidance time in consideration of the number of people, and the reception terminal 2 displays a confirmation screen as shown in FIG. 7B. A customer who wants to wait in line can check the scheduled guidance time considering the number of people here and select whether or not to continue waiting in line.

When "Next" is selected on the confirmation screen, the waiting reception is continued, and in step S26, the waiting reception means 11 accepts the input of other waiting information. In the present embodiment, input of smoking cessation or smoking, seating conditions such as a counter or a table, and a telephone number of a customer's contact information is accepted.

When the input is completed, the display means 17 displays and processes the input information, and the reception content confirmation screen as shown in FIG. 8A is displayed. When "decision" is selected here, the waiting order receiving means 11 stores the waiting information in the database DB in step S27, and ends the process.

Here, the customer can confirm the scheduled guidance time in the case of waiting in line on the confirmation screen of FIG. 7B, interrupt the reception of waiting in line, and make a reservation. In the present embodiment, when the customer selects the displayed scheduled guidance time, the reservation receiving means 12 accepts the input for making a reservation, and the candidate of the time zone that can be reserved is displayed.

The reserved time zone displayed here may be determined by a preset range, or the waiting usage frame is based on the estimated vacant seat time of each seat in consideration of the registered waiting time. And the reservation frame may be determined within a range that does not overlap. In this case as well, it is preferable to specify the time zone in which reservations can be made by narrowing down the seats that can be accommodated.

When the time zone is selected, smoking or smoking, seating conditions such as counters and tables, and the telephone number of the customer's contact information are accepted in the same manner as the waiting reception. Then, when all the input is completed, the display means 17 displays and processes the input information, and the reception content confirmation screen as shown in FIG. 8B is displayed. When "decision" is selected here, the reservation receiving means 12 stores the reservation information in the database DB and ends the process.

In the above description, the process when the customer does not specify an individual seat is shown, but in the present embodiment, the waiting reception means 11 and the reservation reception means 12 specify the seat by the customer due to the change of the setting. accept. In this case, it is not necessary to accept the input of seat conditions in both waiting and reservation. That is, in the present embodiment, it is possible to set so that a specific seat can be designated instead of accepting the conditions for smoking cessation or smoking, a seat such as a counter or a table.

When accepting the seat designation by the customer, the seat selection is further accepted in step S21. Then, step S22 and step S23 are omitted, and in step S24, the scheduled guidance time is calculated based on the estimated vacant seat time at the selected seat. Further, the seat condition is not input in step S26.

When the waiting list is accepted as described above, the customer can move freely and visit the facility based on the scheduled guidance time. Here, when the scheduled guidance time displayed in step S25 of FIG. 5 is changed at the time of reception, it is preferable to notify the customer to that effect.

For example, in the present embodiment, in the seats scheduled to be used by the waiting group, if the customer currently in use does not leave the seat even after the leaving time specified from the standard stay time, the seat is specified by the waiting information. Notify that guidance may be delayed based on the customer's contact information. Here, in the present embodiment, the waiting in order affected by the delay due to the extension of the leaving time of the seat, that is, the same notification is notified to the first waiting in order among the waiting in order not to be transmitted. Specifically, for example, a message such as "The time is approaching, but the scheduled guidance time may be delayed due to continued congestion" can be sent by e-mail, SMS, or other message functions such as SNS. You can use it and send it. The timing of notification is arbitrarily determined, but for example, the end time of the standard stay time of the customer in use, the timing when a predetermined time has elapsed from the initial scheduled guidance time, and the like are assumed.

Further, even if the scheduled guidance time is updated by the process of FIG. 4 and is changed from the scheduled guidance time displayed in step S25 of FIG. 5 at the time of reception, it is preferable to notify that fact. For example, if there is a fluctuation of a predetermined time, for example, 10 minutes or more from the scheduled guidance time displayed at the time of reception, the scheduled guidance time after the update may be notified. Further, if the scheduled guidance time is further updated after that and a fluctuation of the predetermined time or more occurs, the notification may be sent again. In addition, in order to avoid frequent notifications, even if the change in the scheduled guidance time is notified only to the specified number of groups from the beginning of the waiting list or the group within the specified time until the scheduled guidance time. good.

Next, the allocation of seats for the management screen and the waiting list in the management terminal 3 will be described with reference to FIGS. 9 and 10. FIG. 9 is a diagram showing an example of the management screen W1. The management screen W1 displays a usage schedule for each seat including a time zone display unit TT that displays a time zone on the horizontal axis and a seat display unit W13 on the vertical axis that identifies a seat. In FIGS. 9 and 10, the time zone display unit TT displays the time axis in units of 10 minutes, but changes can be arbitrarily accepted in units of 15 minutes, 30 minutes, etc. depending on the setting.

In the usage schedule, the current time PT is displayed at the position of the current time on the time axis. Further, in the seat display unit W13, in addition to the seat number, the number of people who can use the seat and the number of people who are currently using the seat are displayed. For example, in the example of FIG. 9, No. For seat 1, seat No. 1 is on the left side. "1" is displayed in the lower right part, "4" of the number of people currently in use is displayed in the upper part of the right side, and "2" of the number of people currently in use is displayed in the upper part of the right side. The same applies to other seats.

The total number of seats W11 is displayed at the upper part of the seat display unit W13, and the total number of seats W11 is the total number of seats, the number of seats currently in use, the total number of available seats in all seats, and the total number of seats currently in use. The total number of people and the number of people are displayed. Further, the total number of seats W12 by time zone displays the total number of seats (lower row) and the number of seats used in the target time zone (upper row) for each time zone.

The total seats W11, the total seats W12 for each time zone, and the seat display unit W13 are displayed based on the aggregated values of the seat information and the transaction information by the aggregation means 16.

In the usage schedule, usage slots and reservation slots are displayed for each seat. In the present embodiment, the history of usage that has already left the seat is also displayed, but in this case, it is preferable to display the actual usage time regardless of the standard stay time.

A waiting WL is displayed on the right side of the management screen W1. By selecting a waiting list for allocating seats and selecting a desired seat, the allocating means 15 allocates seats to the waiting list.

Here, the allocation means 15 of the present embodiment determines whether or not the allocation is possible based on the number of available seats, the minimum number of seats, the reservation frame, and the standard staying time. For example, since the second waiting 007 is 6 people, the number of people who can use it is No. It cannot be assigned to 8 seats. In addition, No. Since the minimum number of seats for 3 is 6, even if the seats are vacant, the waiting 006 for the first 2 seats cannot be assigned.

Further, the allocation means 15 considers that the seats can be used when the waiting slots do not overlap with the reservation slots, and permits the allocation of seats for the waiting slots. For example, in the selected seat, if there is a reservation frame in the range from the current time to the time obtained by adding the standard stay time to the current time, it is not possible to guide the waiting customer to the seat in the reservation frame. It is not possible to associate a waiting list with a seat.

In the present embodiment, the allocation means 15 associates the waiting list with the seat by accepting an operation of sliding a specific waiting list from the waiting list WL to the usage schedule. By performing such an operation when the clerk guides the waiting customer to the seat, the waiting waiting and the seat status stored in the database DB are updated. The type of input operation can be changed arbitrarily. For example, after the clerk taps the waiting WL, the seat options that can be associated are displayed and the seat selection is accepted. The method is not limited to the configuration of the present embodiment.

In FIG. 10, the waiting list 006 is No. This is a display example of the management screen W1 after being associated with the eight seats. Here, the new guide customer NC is displayed as a new usage frame in the usage schedule. Here, in the present embodiment, both the time when the waiting list is associated with the seat, that is, the guidance time and the FO time when the first order (FO) is received are recorded.

In FIG. 10, No. The display example of the management screen W1 in the state where the customer who guided to the seat 8 has not made the first order yet is shown. As described above, in the present embodiment, the usage quota for which the order has been accepted, the usage quota for which the order has not been accepted, and the reservation quota are displayed in different formats. It should be noted that the reserved reservation frame that has already been guided may be displayed in the same manner as the usage frame. In addition, for the usage slot or reservation slot allocated to the seat, both the guidance time and the time of the first order may be displayed on the usage schedule.

FIG. 11 is a diagram showing an example of a caution screen displayed when an attempt is made to assign a waiting list to an unaccommodated seat. The displayed contents may be different depending on whether there is a limit on the number of people or if there are overlapping reservation frames. In addition, here, an input for ignoring the number of people limit and duplicate reservation slots is accepted, and if there is such an input, the allocation means 15 ignores the number of people and the duplicate reservation slots and waits in line. May be assigned.

As described above, according to the vacant seat management device 1 of the present embodiment, it is possible to present the accurate scheduled guidance time to the customer in consideration of the staying time of the customer. In addition, by determining the scheduled guidance time and allocating seats in consideration of the reservation frame, both reservation and waiting in line can be appropriately managed.

It should be noted that the present embodiment is merely an example of the embodiment of the present invention, and those skilled in the art can arbitrarily change the order of various processes and the like without departing from the spirit. For example, in the present embodiment, the FO time when the first order is received is acquired, but the information about the order may not be accepted, or the order information may be obtained only when the function of linking with the order information is enabled by the setting. You may get it.

1: Vacancy management device 2: Reception terminal 3: Management terminal 11: Reception means 12: Reservation reception means 13: Vacancy prediction means 14: Guidance scheduled time determination means 15: Allocation means 16: Aggregation means 17: Display means NW: Network PT : Current time TT: Time zone display NC: New information customer W1: Management screen W11: Total seats W12: Total seats by time zone W13: Seat display

Claims (8)

Waiting reception means that accepts waiting for vacant seats and stores waiting information,
A reservation reception means that accepts reservations for which the entry time is specified in advance, generates a reservation frame that specifies the seat in the time zone when the seat is scheduled to be used, and stores the reservation information.
A display means for displaying and processing the waiting information and the reservation information in order to display a management screen capable of simultaneously viewing the usage schedule for displaying the reservation frame for each seat and the waiting list along the time axis. A waiting-list guidance management system equipped with. The guidance management system according to claim 1, wherein the management screen displays the number of people available and the usage status for each seat registered in advance. The reservation receiving means accepts the reservation including the designation of the number of people,
The guidance management system according to claim 1 or 2, wherein the length of the reservation frame is determined based on the number of reservations or the reservation menu. The guidance management system according to any one of claims 1 to 3, further comprising an allocation means for receiving an operation for designating the waiting list via the management screen and associating a seat available at the time of guidance with respect to the waiting list. .. The waiting reception means accepts the waiting including the designation of the number of people,
The allocation means acquires the number of available seats for each seat registered in advance, and when the target seat can accommodate the number of people in the waiting list, the seat is associated with the waiting list.
If the number of people in the waiting list is less than or equal to the available number of seats and does not fall below the minimum number of people determined according to the available number of seats, the waiting list is considered to be able to be accommodated in the seat.
The guidance management system according to claim 4, wherein the allocation means reduces or does not apply to the minimum number of people in a predetermined time zone. The management screen displays a usage frame indicating a time zone in which the waiting customer associated with the seat by the allocation means is expected to use the seat on the usage schedule together with the reservation frame. , The guidance management system according to claim 4 or 5. Waiting reception means that accepts waiting for vacant seats and stores waiting information,
A reservation reception means that accepts reservations for which the entry time is specified in advance, generates a reservation frame that specifies the seat in the time zone when the seat is scheduled to be used, and stores the reservation information.
A display means for displaying and processing the waiting information and the reservation information in order to display a management screen capable of simultaneously viewing the usage schedule for displaying the reservation frame for each seat and the waiting list along the time axis. A waiting-list guidance management program that allows your computer to function as. A waiting reception step that accepts waiting waiting for vacant seats and stores waiting information,
A reservation reception step that accepts reservations for which the entry time is specified in advance, generates a reservation frame that specifies the seat in the time zone when the seat is scheduled to be used, and stores the reservation information.
A display step for displaying and processing the waiting information and the reservation information in order to display a management screen capable of simultaneously viewing the usage schedule for displaying the reservation frame for each seat and the waiting list along the time axis. How to manage the waiting list that the computer executes.

Images