JP6302112B1 - Order management system, order management apparatus, and program - Google Patents

Abstract

An object of the present invention is to display an order waiting group number that matches an actual situation on a waiting order reception screen. An order management system for managing waiting order of users in a facility, from a receiving terminal that receives registration of waiting order in a facility, and a receiving terminal, or another terminal device connected via a communication line An order management server that manages the order waiting status of the registered order waiting group, and the reception terminal includes an order waiting status display unit that displays the current number of order waiting groups, and the order waiting status display unit includes: When all of the registered waiting groups are waiting groups registered from other terminal devices, the number of waiting groups is displayed as zero, and the priority guidance target group is registered in the registered order. Displays that there are as many waiting groups. [Selection] Figure 5

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

  In the conventional order management system, the number of waiting groups received online such as the Web and the number of waiting groups that came to the store and received at the storefront terminal are combined into the reception screen as the current number of waiting groups. it's shown. When receiving online, it takes time until the user actually visits the store after receiving it. For this reason, for example, when only waiting groups that have been accepted online are registered, there are actually no people waiting in the store but people who are waiting in the order on the reception screen. Will end up being.

  The present invention has been made in view of the above-described circumstances, and an object of the present invention is to enable the display of the number of waiting groups in accordance with the actual situation on the waiting reception screen.

The order management system according to an embodiment of the present invention is an order management system that manages the waiting order of users in a facility,
A reception terminal that accepts registration waiting in the facility;
An order management server for managing an order waiting situation of an order waiting group registered from the reception terminal or another terminal device connected via a communication line;
The reception terminal includes a turn waiting status display unit that displays the current turn waiting group number,
In the order waiting status display section, when all the order waiting groups registered are the order waiting groups registered from the other terminal devices, the number of order waiting groups is displayed as zero set, and priority guidance is provided. It is displayed that there are as many target groups as the number of registered waiting groups.

  Further, in the turn waiting status display unit, all the turn waiting groups registered are turn waiting sets registered from the other terminal devices, and the reception terminal is operated for a predetermined reference time. If not, the number of waiting groups may be displayed as zero, and it may be displayed that there are as many priority guidance target groups as the number of registered waiting groups.

  The reference time can be a standard order waiting time per set.

  According to the present invention, it is possible to display the number of waiting sets in accordance with the actual situation on the waiting waiting reception screen.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the reception registration process of waiting in the order in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrates the reception screen in the order management system 1000 which concerns on embodiment of this invention. The flowchart of the display process of the order waiting condition in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrates the reception screen in the order management system 1000 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of the waiting management in the restaurant A will be described. However, the present invention can be applied to any facility that manages waiting for a facility user such as a hospital, a bank, a government office, a department store, an amusement facility, and an event venue. .

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center, etc., an order management terminal (reception terminal) 200 installed near the entrance of a store (facility), and the store visit. Mobile terminal (another terminal device) 300 owned by the user. The order management server 100 is connected to the order management terminal 200 and the mobile terminal 300 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 and a processor 120 for managing the order management terminal 200 for each facility. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes information such as a reception number “1”, a reception time “13:03”, a reception type “online”, and a status “calling”. In addition, information such as a desired seat type (table, counter, etc.), name, contact e-mail address, and telephone number can be included.

  As the reception type, the means (route) that performed the reception registration waiting for the turn is registered. For example, “online” is registered in the case of reception from a website, and “reception terminal” is registered in the case where reception is performed by operating the order management terminal 200 installed in a restaurant A storefront or the like. .

  The status includes “Waiting” which is the state before the turn arrives, “Calling” which is the state informing that the turn has arrived, "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor (acceptance processing unit, waiting order status display processing unit) 210, an input device (accepting unit) 215, a display device (order waiting status display unit) 216, a communication interface 220, and a storage resource. 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, the employee of the facility performs an input for newly registering the waiting list in the waiting list or an input for updating the status registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The mobile terminal 300 is a mobile terminal held by a user who uses the facility, and can exchange data via the communication network N with the order management server 100 such as a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. The portable terminal 300 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for communicating with other devices, and a storage such as a disk drive or a semiconductor memory (ROM, RAM, etc.). Has resources. The storage resource stores an operating system program, a communication interface driver program, various data, and the like. In addition, the storage resource stores a computer program (order management application) for managing the waiting in cooperation with the order management server 100 by being executed by the processor. The user can register the waiting for each facility through a web browser or other application installed in the mobile terminal 300.

(Registration waiting for waiting)
Next, the waiting reception registration process will be described with reference to the flowchart of FIG. In the present embodiment, the waiting-waiting reception registration process is performed by a user who visits a store or a store employee operating the order management terminal 200 or by a user operating his / her own mobile terminal 300. Do. Hereinafter, the reception registration process performed by operating the order management terminal 200 or the portable terminal 300 will be described.

  First, the order management terminal 200 or the mobile terminal 300 receives information on the order waiting status including the number of waiting groups currently waiting for the order and the current waiting time from the order management server 100 (step S31).

  Next, the order management terminal 200 or the portable terminal 300 displays on the display device an acceptance screen for accepting an order waiting (step S32). As illustrated in FIG. 4, in addition to the accept button B, the accepting screen displays the order waiting status such as the number of waiting groups currently waiting for the order and the current waiting time. Details of the display processing of the waiting state will be described later.

  A user performs a predetermined operation input (such as touching the reception button B) on the displayed reception screen, and further, information necessary for reception in order (contact e-mail address, telephone number, etc.) Is completed (step S33: YES), a reception completion screen is displayed (step S34). On the reception completion screen, a reception number, a waiting time at the current time, and the like are displayed.

  In the order management terminal 200, a message prompting to receive the order ticket is displayed, and the user can receive the order ticket printed from the printer connected to the order management terminal 200. A two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the mobile terminal that the user owns, the display device of the mobile terminal has the current turn waiting state (the current number of waiting groups, waiting time, etc.) Is displayed. In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 or the portable terminal 300 to the order management server 100 via the communication network N (step S35). The new registration information includes information (“acceptance type”) of the means (route) that performed the acceptance registration. Specifically, “reception terminal” is included as the reception type in the case of reception from the order management terminal 200, and “online” is included in the reception from the mobile terminal 300.

  When the order management server 100 receives new registration information for a certain facility, the order management server 100 performs a process of adding a new set of order waits to the waiting list for the facility based on the received new registration information, and the status management table TA2 Is updated (step S36). Specifically, “reception terminal” or “online” is registered as the reception type, and “waiting” is registered as the status, in addition to the reception number, reception time, and the like.

(Display of waiting status)
Next, the display processing of the order waiting status (current number of waiting groups, etc.) displayed on the reception screen of the order management terminal 200 or the portable terminal 300 will be described with reference to the flowchart of FIG.

  First, the order management server 100 refers to the waiting list of the restaurant A stored in the status management table TA2, and extracts a record of a group that is currently waiting for the order (a group whose status is “waiting”) ( Step S51).

  Next, the order management server 100 refers to the “reception type” for all the extracted records, and determines whether or not the reception type includes the “reception terminal” (step S52). When the record of the reception type “reception terminal” is included (step S52: YES), the number of records extracted in step S51 is set as the current number of waiting groups (step S53).

  On the other hand, when there is no record of the reception type “reception terminal” and all are “online” (step S52: NO), the order management server 100 determines whether or not the order management terminal 200 has been operated for a predetermined time or more. (Step S54). Specifically, the time from the last operation time of the order management terminal 200 to the current time is calculated, and it is determined whether or not the calculated time is equal to or greater than a predetermined reference time. As the reference time, for example, a standard order waiting time per waiting group (for example, 10 minutes) can be used. As the standard order waiting time, an actual waiting time per set in a certain past period can be used.

  If the order management terminal 200 has not been operated for a predetermined time or longer (step S54: YES), the current number of waiting groups is set to zero, and the number of priority guidance target groups is set to the number of records extracted in step S51. (Step S55). Since the priority guidance target group has registered the waiting order before coming to the restaurant A, the customer who has visited first is guided until the priority guidance target group actually visits the store. However, when a group subject to priority guidance comes to the store, the guidance is given with priority over the customers who have already visited the store. On the other hand, if the predetermined time or more has not elapsed since the last operation of the order management terminal 200 (step S54: NO), the number of records extracted in step S51 is set as the current number of waiting groups (step S53).

  Further, the order management server 100 calculates the current reference waiting time based on the current number of waiting groups. The reference waiting time can be calculated, for example, by multiplying the standard waiting time per waiting group by the number of waiting groups (step S56).

  The order management server 100 transmits information on the current number of waiting groups and waiting time (information on order waiting status) to the order management terminal 200 or the portable terminal 300 (step S57).

  When the order management terminal 200 or the mobile terminal 300 receives the information about the waiting state from the order management server 100, the reception screen displays the received information about the number of waiting groups or the number of priority guidance target groups and the waiting time information. Displayed (step S58). FIG. 6 is an example of a reception screen when the number of waiting groups is zero and there is a priority guidance target group. In the example shown in FIG. 6, three waiting groups are registered in the waiting list, but since all of them are registered online, there is no person actually waiting for the turn in the store. Is displayed. ”Is displayed.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it has started

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, when all the waiting groups registered in the waiting list are received online other than the order management terminal 200, the number of waiting groups in the reception screen is zero. Displayed as a group, and instead displayed that there is a “priority guidance target group”. As a result, the waiting list is registered in the waiting list, but it does not actually come to the store for online registration, and it is possible to guide other customers immediately. The waiting status can be displayed. In addition, instead of displaying the number of waiting groups as zero, it is displayed that there is a “priority guidance target group”, so it is preferential when a customer who has registered online has come to the store. It is possible to inform other users in advance that the user will be guided to.

  Further, the fact that all the waiting groups are accepted online other than the order management terminal 200 and the order management terminal 200 is not operated for a certain period of time is set as a condition for displaying the “priority guidance target group”, thereby further improving the actual situation. It is possible to display the order waiting situation that suits. This is because, generally, when the store is vacant, the operation (acceptance registration, status update) of the order management terminal 200 in the store by a customer or employee is not performed. On the other hand, even in the case of online registration only, if those customers actually visit the store and wait for the turn, it is considered that the status update operation is performed by the employee at the time of guidance. Therefore, when an operation of the order management terminal 200 is detected within the reference time, the number of “waiting order” is displayed as usual. As the reference time, for example, a normal order waiting time per set can be used. When there is a customer who is actually waiting in the store, there is a high possibility that an operation (status update) of the order management terminal 200 will be performed by an employee at the time of guidance. Therefore, a normal order waiting time per group is set as a reference time. It is reasonable to use.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... Portable terminal TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (5)

An order management system for managing the waiting order of users in a facility,
A reception terminal that accepts registration waiting in the facility;
An order management server for managing an order waiting situation of an order waiting group registered from the reception terminal or another terminal device connected via a communication line;
The reception terminal includes a turn waiting status display unit that displays the current turn waiting group number,
In the order waiting status display section, when all the order waiting groups registered are the order waiting groups registered from the other terminal devices, the number of order waiting groups is displayed as zero set, and priority guidance is provided. Display that there are as many target groups as the number of registered waiting groups ,
An order management system for displaying the number of registered waiting groups as the number of waiting groups when the registered waiting group includes the waiting group registered from the reception terminal . In the order waiting status display section, all the order waiting groups registered are the order waiting groups registered from the other terminal devices, and the reception terminal is not operated for a predetermined reference time. In this case, the number of waiting groups is displayed as zero, and the priority guidance target group is displayed as many as the number of registered waiting groups .
In the case where the queue waiting group registered from the reception terminal is included in the queue waiting group registered, or all the queue waiting sequences registered are queue waiting groups registered from the other terminal devices, The order management system according to claim 1 , wherein when the reception terminal is operated during a predetermined reference time, the registered number of waiting groups is displayed as the number of waiting groups .   The order management system according to claim 2, wherein the reference time is a standard order waiting time per set. An order management device that manages waiting for users in a facility,
A reception unit that accepts a waiting registration in the facility;
With the waiting status display section that displays the current number of waiting sets,
In the order waiting status display section, when all of the registered order waiting groups are order waiting groups registered from other terminal devices other than the order management device, the number of order waiting groups is displayed as zero set. In addition, it is displayed that there are as many groups as the priority guidance target as the number of waiting groups registered .
An order management apparatus that displays the number of registered order waiting groups as the number of order waiting groups when the registered order waiting group includes an order waiting group registered from the order management device. A computer that manages the waiting time at the facility,
A reception processing unit that accepts a waiting registration in the facility;
It functions as an order waiting status display processing unit that displays the current number of waiting sets,
The queued status display processing unit sets the number of queued queues to zero when all the queued queues registered are queued groups registered from other terminal devices without going through the reception processing unit. And that there are as many groups as the priority guidance target for the number of registered waiting queues ,
A program for displaying the registered number of waiting groups as the number of waiting groups when the registered waiting group includes a waiting group registered via the reception processing unit .