JP6202877B2 - Message transmission system, message transmission method, and message transmission program - Google Patents

Description

  The present invention relates to a message transmission system, a message transmission method, and a message transmission program. More specifically, the present invention relates to a message transmission system, a message transmission method, and a message transmission program for electronic contact with an individual.

  Companies that provide services such as consumers, such as consumers, have conventionally used telephones, letters, e-mails, and the like as means for contacting customers and providing information to customers.

  For example, although a phone call has a short time to reach a customer and is instant, there are many cases where the phone does not appear and the reliability is not high. In addition, there is a demerit that no content remains as a record.

  Letters are somewhat inferior in immediacy, but are reliable in terms of certainty and have high recordability. However, the accuracy of address data collection is inferior to that of telephone numbers.

  In the case of using e-mail, it is excellent as a contact channel to customers because it has high immediacy and recordability, can be transmitted in large quantities, and has a low communication cost.

  However, the e-mail has a demerit that the collection accuracy of the e-mail address as the transmission destination is inferior. For example, when considering use at a credit card company, credit sales company, etc., there will be work to encourage the collection of receivables to the arrears, but the e-mail address will be included in the contract written by the customer There are many cases where there is no column, and even if there are, there are many registration mistakes because a plurality of character types such as English letters and numbers are mixed. It is also possible to listen and record verbally, but it is not realistic because accurate recording is difficult.

  Although there are already a plurality of contact channels such as telephones, letters, e-mails, etc., none of them is sufficient, and it is desired to enrich contact channels with high convenience for individuals. In particular, the advantage of being an electronic channel that can send a large amount of e-mail is great, and the use of an electronic contact channel is desired. Visits accounted for the majority of the remaining 10%, and at present, the rate at which email is used is extremely limited.

  The present invention has been made in view of such problems, and an object of the present invention is to provide a message transmission system, a message transmission method, and a message transmission program for electronic contact with an individual. .

  In order to achieve such an object, a first aspect of the present invention is a message transmission system for electronic contact with an individual, wherein the transmission server and a protocol conversion communicable with the transmission server are provided. A gateway, and the transmission server receives from the user company transmission data including one or a plurality of telephone numbers and a message to be transmitted, and adds predetermined data to the received transmission data. And a transmission means for transmitting the HTTP data to the protocol conversion gateway, the protocol conversion gateway receiving the HTTP data transmitted from the transmission server, and the received HTTP data as SMS data. A protocol conversion means for performing protocol conversion, and the SMS data is transmitted to the personal mobile phone; A message transmission system, characterized in that a transmission means for transmitting to.

  According to a second aspect of the present invention, in the first aspect, the transmission data includes a plurality of telephone numbers.

  According to a third aspect of the present invention, in the first or second aspect, the protocol conversion gateway has a plurality of ports, and the predetermined data added is a port number of the protocol conversion gateway. It is characterized by being.

  According to a fourth aspect of the present invention, in the first or second aspect, the protocol conversion gateway includes a plurality of gateways, each gateway has a plurality of ports, and the predetermined predetermined number is added. The data is characterized by a gateway number and a port number.

  According to a fifth aspect of the present invention, in the third or fourth aspect, the transmission server has a status management table for managing the status of each port of the protocol conversion gateway, and the status management table Stores at least a port number and a transmission status of each port, and the transmission server refers to the status management table and assigns a port to be used for each transmission data.

  According to a sixth aspect of the present invention, in any one of the third to fifth aspects, the plurality of ports are assigned as dedicated ports of the user company, and the SMS data is assigned to each dedicated port. It includes a corresponding sender telephone number.

  Further, according to a seventh aspect of the present invention, in the sixth aspect, the dedicated port transfers the return power when there is a return power to the corresponding sender telephone number from the individual who has received the SMS data. It is characterized by doing.

  According to an eighth aspect of the present invention, in any one of the first to seventh aspects, the transmission server includes a transmission data table for storing the transmission data as a record. And at least a transmission status, a destination telephone number, and a transmission message.

  According to a ninth aspect of the present invention, in any one of the first to eighth aspects, the message in the SMS data is a clickable telephone number.

  According to a tenth aspect of the present invention, in any one of the first to eighth aspects, the message in the SMS data is a clickable electronic mail address.

  According to an eleventh aspect of the present invention, in any one of the first to tenth aspects, the message transmission system is on-premises installed in the user company.

  According to a twelfth aspect of the present invention, there is provided a message transmission method for electronic contact with an individual, wherein transmission data including one or a plurality of telephone numbers and a message to be transmitted is received from a user company. Receiving the transmission data, adding predetermined data to the received transmission data to create HTTP data, converting the HTTP data into protocol data, and converting the SMS data to the personal mobile phone. A message transmission method comprising the steps of:

  According to a thirteenth aspect of the present invention, there is provided a message transmission program for making electronic contact with an individual, the computer including one or more telephone numbers and messages to be transmitted from a user company. Receiving transmission data; adding predetermined data to the received transmission data to create HTTP data; converting the HTTP data into protocol data; and converting the SMS data into the personal data A message transmission program for executing the step of transmitting to a mobile phone.

  According to the present invention, it is possible to provide a message transmission system, a message transmission method, and a message transmission program for electronically contacting an individual by incorporating SMS into a message transmission system in a form capable of mass transmission. .

It is the schematic of the message transmission system of this invention. It is a flowchart of the process of this invention. It is a figure which shows an example of the document format at the time of inputting a message. It is a figure which shows one method of debt collection using a clickable telephone number.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(Outline of the present invention)
The present invention utilizes SMS (Short Message Service) to make electronic contacts to individuals. In July 2011, SMS messages (hereinafter referred to as “SMS messages”) can be transmitted between different carriers. SMS is a service that can send a text message within a predetermined number of characters, such as 70 characters, by specifying the phone number of a cellular phone. Transmission has potentially expanded its use.

  SMS itself is an existing technology as described above, but the inventor incorporated this technology as a component of a message transmission system, thereby maintaining the merit of e-mail technology capable of mass transmission, We found that accurate collection was possible and developed a message transmission system.

  FIG. 1 is a schematic diagram of a message transmission system according to the present invention. The message transmission system 100 includes a transmission server 110 and a protocol conversion gateway 120.

  The transmission server 110 receives transmission data including one or a plurality of telephone numbers of transmission destinations and a message as transmission contents from the company computer 10 which is a user of the message transmission system 100 (S201). The transmission server 110 adds predetermined data to the transmission data, and transmits the transmission data to the protocol conversion gateway 120 according to the HTTP protocol (S202).

  Hereinafter, an HTTP protocol will be described as an example. However, as a technical scope of the present invention, IP may be used as a network layer, and a protocol as an upper layer is not limited to HTTP. For example, the upper layer may use HTTPS, SNMP, etc., or other communication protocols.

  The protocol conversion gateway 120 converts the received data according to the HTTP protocol (hereinafter referred to as “HTTP data”) (S203) and data according to a communication protocol supporting SMS such as 3GPP (hereinafter referred to as “SMS data”). (S204) and transmitted via a mobile phone network such as a 3G network (S205).

  The SMS data is received by the mobile phone 20 of each customer, and the transmission of the SMS message from the user company to one or a plurality of customers is completed (S206).

  A plurality of SIM (Subscriber Identity Module) cards are inserted into the protocol conversion gateway 120. The SIM card is an IC card in which a unique ID for specifying the telephone number of a mobile phone such as a 3G system is recorded, and is essential for operation as a mobile phone. It can be seen that the gateway 120 of the present invention constitutes a large mobile phone by providing a plurality of SIM cards. The transmission server 110 receives the transmission data and supplies it to the protocol conversion gateway 120 instead of the user of the mobile phone inputting the message to be transmitted from the SMS message input screen. As a technique for the protocol conversion gateway 120 to convert received HTTP data into SMS data, for example, 3GPP standard TS 24.011 V9.0. 1 (Point-to-Point (PP) Short Message Service (SMS) support on The technique described in mobile radio interface) may be used, and will not be described in detail here.

  Since the collection of telephone numbers can be performed much more accurately than the collection of email addresses, the present invention, which can send SMS messages based on telephone numbers, is more reliable than email. . Compared to a telephone call, since it is more likely that a message will be generally viewed than a telephone response, the reliability is improved and the recordability is also improved.

  In addition, with the introduction of MNP (Mobile Number Portability), mobile phone numbers can be used as information that uniquely identifies individuals and as unique IDs. Are better. In the case of e-mail, even if an e-mail address can be acquired once, the e-mail address does not change frequently and it is difficult to keep customer data up-to-date. Since MNP is also number portability and not address portability, the domain name of an e-mail address will inevitably change when a customer changes the carrier of a mobile phone. For these reasons, it is difficult to maintain an e-mail address once it has been captured.

(First embodiment)
In the message transmission system according to the first embodiment of the present invention, the protocol conversion gateway 120 has a multiport. Each port is provided with a SIM card, and each can connect to a 3G network as a mobile phone and transmit an SMS message. Since the SIM card provided in each port is contracted with one of the carriers, the SIM card is connected to the 3G network through the carrier with which the contract is made.

  The transmission server 110 according to the present embodiment adds predetermined data to transmission data received from the computer 10 of the user company, and examples of the predetermined data include a port number used for transmission. Since each port has an upper limit of the maximum number of transmissions per day determined by carrier agreements, for example, only 200 ports can be transmitted per day. The transmission server 110 adds an appropriate port number to the transmission data as data and supplies the data to the protocol conversion gateway 120.

  Specifically, the transmission server 110 has a status management table for managing the status of each port. In the status management table, for example, a port number, a transmission status of each port (transmission possible, transmission in progress, transmission impossible), a maximum transmission possible number, and a transmission completion number can be stored. When the transmission server 110 receives the transmission data from the computer 10, the transmission server 110 selects a port whose transmission status can be transmitted and whose transmission completion number is lower than the maximum transmission number. Here, “transmission impossible” is assumed to be a communication error or the like, but may be managed as “transmission impossible” due to a quota over when the transmission completion number reaches the maximum transmission possible number. The transmission server 110 refers to the status management table and assigns a port to be used for each transmission data.

  The status management table may store a gateway number. That is, the above description is for the case where the number of gateways is one. However, when a plurality of protocol conversion gateways are provided, the port is specified by the gateway number and the port number.

  In addition to the status management table, the transmission server 110 can store the transmission data as a record, and if it is a debt collection, it can be stored as a negotiation record in the transmission data table of the transmission server 110. The transmission data table includes the ID of the user company that requested the transmission or each user in the user company, transmission reception time, transmission reservation time, transmission completion time, transmission status (transmission reservation, transmission in progress, transmission impossible, transmission completion), transmission A destination telephone number, a transmission message, an assigned port number, and the like can be stored.

  The message transmission system of the present invention can be placed outside the user company as an ASP, or can be placed on-premise under the control of the user company from the viewpoint of security or the like.

  When the computer 10 in the user company accesses the transmission server 110 by a web browser, a message creation screen is displayed, and one or a plurality of telephone numbers of the transmission destination and a message that is a transmission content can be input. Alternatively, dedicated software may be provided to the user company, and transmission data may be input to the transmission server 110 when the transmission data is input therein. Alternatively, it may be provided by being incorporated into existing business software.

  FIG. 3 is an example of a document format when inputting a message. A document format of message content as shown in FIG. 3 is prepared, and transmission data can be created by inputting a telephone number of a transmission destination. By pressing the transmission button on the message creation screen, immediate transmission can be performed, or transmission can be reserved so that transmission is performed at a predetermined date and time.

  The content of the document format can vary depending on the usage screen, but it is possible to notify the campaign to customers, guide contract renewal procedures, advance notice of distribution business delivery, emergency contact to patients in hospitals, and employees in companies Emergency contact. When a power return request is made as shown in FIG. 3, a significant improvement in the power return rate can be expected by displaying the telephone number of the power return destination in a clickable manner.

  The computer 10 is assumed to be a PC, a server, a laptop, a tablet, or the like, but may be a feature phone or a smartphone. Here, “smart phone” is a term for comparing with a conventional feature phone, and means a portable terminal capable of various functions other than a call function. However, in the case where a mobile phone such as a smartphone is used as the computer 10, it goes without saying that an aspect in which an SMS message is directly transmitted to another mobile phone is outside the scope of the present invention.

  In the above description, the transmission server 110 and the protocol conversion gateway 120 have been described as physically separate and independent configurations. However, these may be realized in a single server, or the transmission server 110 and the protocol conversion gateway. Each of the 120 functions may be realized by a plurality of hardware. For example, for the protocol conversion gateway 120, a maximum number of transmissions per day determined by the SIM card included in the protocol conversion gateway 120 may be expanded by connecting a SIM server in which a plurality of SIM cards are inserted to the outside. . When implemented in a single server, the created HTTP data is protocol-converted into SMS data without being transmitted. Needless to say, each of the above functions is realized by causing a computer to execute a predetermined program.

  The plurality of ports of the protocol conversion gateway can also be assigned as dedicated ports for the user company. In this case, the SMS data transmitted to the customer's mobile phone 20 includes the transmission source telephone number corresponding to each dedicated port, and when the customer returns power to this number, one of the user companies By transferring to the telephone number, the means for returning power can be increased and the power return rate can be improved.

(Second Embodiment)
The merit of including clickable contents in the SMS message has been described in the first embodiment, but will be described in more detail here.

  For example, as for use in a credit card company, a credit sales company, etc., there are places where it is difficult to negotiate, such as not answering the phone no matter how many times you call, and no response even if you send a letter. In such a case, if you send an SMS message to the early arrears and enter a clickable phone number there, you can expect a rate of return of several tens of percent. On the other hand, as shown in FIG. 4, since it is sufficient to perform a call or the like directly from the operator, it is possible to greatly improve the efficiency of personnel and the contact rate.

  In SMS, there are restrictions on the content of the message depending on the carrier's agreement. For example, in the use in a credit card company, a credit sales company, etc., it is important to be able to contact the customer first, and for that purpose a simple message is sufficient, High affinity.

(Third embodiment)
In one embodiment of the present invention, an SMS message may be sent that includes a clickable email address instead of a phone number.

  When an e-mail address in an SMS message sent to a customer is clicked, a mail creation screen is launched with the destination as the address, and can be sent as it is. Although it is difficult to accurately collect e-mail addresses because a plurality of character types such as English letters and numbers are mixed, it is possible to improve the certainty of collecting e-mail addresses.

  The clickable content can be an URL as well as an e-mail address. If a clickable URL is entered and the customer clicks it, the web browser will be launched and will be guided smoothly to a specific website. In addition, if an SMS message including a clickable authentication code is sent to a customer when performing some kind of registration, the SMS message is addressed to a telephone number that is a unique ID, thereby realizing highly reliable authentication. It becomes possible.

  As mentioned above, although embodiment of this invention was described with reference to the specific example, it adds that the technical scope of this invention is not limited to these examples.

10 Computer of user company 20 Mobile phone of customer 100 Message transmission system 110 Transmission server 120 Protocol conversion gateway

Claims (11)

A message transmission system for electronic contact with individuals,
A sending server;
A protocol conversion gateway capable of communicating with the transmission server;
With
The sending server is
Receiving means for receiving transmission data including one or more telephone numbers and a message to be transmitted from a user company;
Transmission means for adding predetermined data to the received transmission data and transmitting the data as IP data to the protocol conversion gateway;
Have
The protocol conversion gateway is:
Receiving means for receiving the IP data transmitted from the transmission server;
Protocol conversion means for converting the received IP data into SMS data;
Transmitting means for transmitting the SMS data to the individual;
A plurality of ports and
Each port has a SIM card,
Adding said predetermined data is, characteristics and be Rume message transmission system that it is the port number of the protocol conversion gateway. A message transmission system for electronic contact with individuals,
A sending server;
A protocol conversion gateway capable of communicating with the transmission server;
With
The sending server is
Receiving means for receiving transmission data including one or more telephone numbers and a message to be transmitted from a user company;
Transmission means for adding predetermined data to the received transmission data and transmitting the data as IP data to the protocol conversion gateway;
Have
The protocol conversion gateway is:
Receiving means for receiving the IP data transmitted from the transmission server;
Protocol conversion means for converting the received IP data into SMS data;
Transmitting means for transmitting the SMS data to the individual;
Have
The protocol conversion gateway is composed of a plurality of gateways,
Each gateway has multiple ports,
The added predetermined data characteristics and to Rume message transmission system that is a gateway number and port number. The transmission server has a status management table for managing the status of each port of the protocol conversion gateway;
The status management table stores at least a port number and a transmission status of each port,
The transmission server message transmission system according to claim 1 or 2 wherein the status by referring to the management table, and performs the assignment of ports to use for each transmission data. The plurality of ports are assigned as dedicated ports of the user company,
The SMS data message transmission system according to any of claims 1 3, characterized in that it comprises a transmission source telephone number corresponding to each dedicated port. 5. The message transmission system according to claim 4 , wherein each of the dedicated ports transfers the return power when there is a return power to a corresponding sender telephone number from the individual who has received the SMS data. The transmission server has a transmission data table for storing the transmission data as a record;
The transmission data table, a message transmission system according to any one of claims 1 to 5, characterized in that at least transmission status, transmission destination telephone number and sends the message. It said message transmission system, the message transmission system according to any of claims 1 to 6, characterized in that said a premises installed in user companies. A message sending method for electronic contact with an individual,
A transmitting server receives transmission data from a user company including one or more telephone numbers and a message to be transmitted;
It said sending server, creates the IP data by adding predetermined data to the transmission data received, met step transmits the IP data to the protocol conversion gateway having a plurality of ports which SIM card is provided in each The predetermined data added is a port number of the protocol conversion gateway; and
The protocol conversion gateway converts the received IP data into SMS data;
The protocol conversion gateway includes the step of transmitting the SMS data to the individual. A message sending method for electronic contact with an individual,
A transmitting server receives transmission data from a user company including one or more telephone numbers and a message to be transmitted;
The transmission server adds predetermined data to the received transmission data to create IP data, and transmits the IP data to a protocol conversion gateway configured by a plurality of gateways each having a plurality of ports. The predetermined data added is a gateway number and a port number; and
The protocol conversion gateway converts the received IP data into SMS data;
The protocol conversion gateway transmitting the SMS data to the individual;
A message transmission method comprising: A message sending program for electronic contact with an individual.
A transmitting server receives transmission data from a user company including one or more telephone numbers and a message to be transmitted;
It said sending server, creates the IP data by adding predetermined data to the transmission data received, met step transmits the IP data to the protocol conversion gateway having a plurality of ports which SIM card is provided in each The predetermined data added is a port number of the protocol conversion gateway; and
The protocol conversion gateway converts the received IP data into SMS data;
A message transmission program for causing the protocol conversion gateway to execute the step of transmitting the SMS data to the individual. A message sending program for electronic contact with an individual.
A transmitting server receives transmission data from a user company including one or more telephone numbers and a message to be transmitted;
The transmission server adds predetermined data to the received transmission data to create IP data, and transmits the IP data to a protocol conversion gateway configured by a plurality of gateways each having a plurality of ports. The predetermined data added is a gateway number and a port number; and
The protocol conversion gateway converts the received IP data into SMS data;
The protocol conversion gateway transmitting the SMS data to the individual;
A message sending program to execute.

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