JP6123752B2 - Printing apparatus and printing apparatus control method - Google Patents

Description

The present invention, in a retail store or a store such as a supermarket, a method for controlling the printing device and a printing device Ru can assist clerk.

  Conventionally, there has been known a POS system capable of outputting a receipt issued at the time of a transaction in a retail store in a plurality of languages (a plurality of languages) (for example, see Patent Document 1). In the POS system of Patent Document 1, a product master file that stores product information in one language (the language of the country in which the POS system is used), a category that stores product category information, and names of multiple languages for each category The master file is stored, and during normal transactions, when the product is read by the barcode reader, the name of the product is extracted from the product master file and printed on the receipt. That is, since the product name is registered in one language, it is printed on the receipt in the language of that country. On the other hand, when the mode is switched to the foreigner support mode by the input device, the name in the foreign language of the classification to which the product read by the barcode reading device belongs is extracted by the classification master file and printed on the receipt. Thereby, in dealings with foreigners, the receipt is printed in a foreign language suitable for the customer.

Japanese Patent Laid-Open No. 3-91893

  By the way, in recent years, foreigners are increasingly involved in various occupations due to internationalization. Retail stores and supermarkets are no exception, and foreign operators (store clerks) have more opportunities to operate cash registers. In this way, when a foreign operator performs a cash register operation, the problem particularly relates to language. In the system disclosed in Patent Document 1, a receipt can be issued to a foreign customer in a language understandable by the customer. However, the operation of the POS system (cash register operation) is only supported in one language (for example, Japanese), and a foreign operator must operate in a language other than the native language. In particular, since there are many special operations in the operation method of the POS system, it is difficult to memorize all operations completely, especially when the language is not a well understood language other than the native language. For this reason, when a foreign operator performs a cash register operation, there is a problem that the accuracy of the accounting process (cash register process) is remarkably inferior due to a different language. In addition, there are an increasing number of foreigners active in the kitchen at fast food restaurants. Previously, the order details were printed using a chitin printer, etc., and instructions were given to the person in charge of the kitchen. However, for foreigners, it took time to read the language, and the work was delayed or the order details were mistaken. There is a problem of recognizing. In particular, since stores that carry out drive-through sales require quickness, measures to improve such work delays and work mistakes are strongly demanded.

In view of the above problems, in a retail store or the like, and an object thereof is to provide a method of controlling a working printing efficiency Ru can be improved apparatus and printing apparatus of foreign clerk. In addition, the language language can be used to improve the efficiency of the printing language of the kitchen printer, the display language of the cash register operation screen, the printing language of the cash register printer, the voice language for instructing the kitchen operator, and the voice language for instructing the cash register operator. The purpose is to do.

The printing apparatus according to the present invention receives a receipt print data used for printing an accounting receipt and data other than the receipt print data from a POS terminal that performs accounting processing, and a receipt print data from the POS terminal. And an audio data output unit that outputs audio data to an external output device when data other than the receipt print data is received, and a printing unit that executes printing based on the receipt print data, When receiving the receipt print data , the voice data output unit converts at least the product name of the information included in the receipt print data into text data in a set language, and converts the voice data obtained by converting the text data into an external output device. and outputs for, among the data other than the receipt printing data, accounting for POS terminals When receiving the data indicating the start, a work instruction speech data corresponding to the data indicating the start of accounting, the audio data set language, and outputs to the external output device.
In the printing apparatus of the present invention, the audio data output unit is a data indicating the end of the accounting process when the audio data output unit receives the data indicating the end of the accounting process of the POS terminal among the data other than the receipt print data. The voice data of the work instruction according to the setting language, and the voice data of the set language is output to the external output device.
In the printing apparatus of the present invention, there are a plurality of external output devices as external output devices, and further includes a language table storage unit that stores a language table in which identification information of each external output device is associated with a language. When the receipt print data is received , the voice data output unit refers to the language table, and outputs each voice data obtained by converting the text data of a plurality of setting languages to an external output device corresponding to each language. It is characterized by doing.
In the printing apparatus of the present invention, there are a plurality of external output devices as the external output devices, and the voice data output unit, when receiving the receipt print data, a plurality of voice data obtained by converting the text data of a plurality of set languages into speech. Are output to all external output devices, and each external output device can set a language, and among the plurality of audio data output from the audio data output unit, the audio corresponding to the set language Data is selectively received and the audio data is output.
In the printing apparatus of the present invention, when the receipt print data is received , the audio data output unit outputs the audio data so as to emphasize the sound volume only for the amount of money included in the text data in the set language.
The method for controlling a printing apparatus according to the present invention includes: a data receiving step for receiving receipt print data used for printing an accounting receipt and data other than the receipt print data from a POS terminal that performs accounting processing; and a receipt print data from the POS terminal. An audio data output step for outputting audio data to an external output device when receiving data other than receipt print data, and a print step for executing printing based on the receipt print data. When the receipt print data is received , the voice data output step converts at least the product name of the information included in the receipt print data into text data in the set language, and converts the voice data obtained by converting the text data into voice Output data to the output device and data other than receipt print data When the data indicating the start of the accounting process of the POS terminal is received , the audio data of the work instruction corresponding to the data indicating the start of the accounting process, and the audio data of the set language is sent to the external output device Output in response to this.
The following configuration may be used.
An audio output device according to the present invention includes a data acquisition unit that acquires print data, a basic language conversion unit that analyzes at least part of data acquired by the data acquisition unit, and converts the data into basic language data, and basic language data Is generated by a language conversion unit that converts the language into one or more languages specified in advance, a speech synthesis unit that generates one or more synthesized speech data corresponding to the basic language data language-converted by the language conversion unit, and a speech synthesis unit And an audio data output unit that outputs one or more synthesized audio data to an external output device.

  The audio output device control method of the present invention includes a data acquisition step for acquiring print data, and a basic language conversion step for analyzing at least a part of the data acquired by the data acquisition step and converting the data into basic language data. A language conversion step for converting basic language data into one or more languages specified in advance, a speech synthesis step for generating one or more synthesized speech data corresponding to the basic language data subjected to language conversion in the language conversion step, and speech A voice output step of outputting one or more synthesized voice data generated by the synthesis step to an external output device.

According to these configurations, information to be printed by a printer such as a kitchen printer (for example, order contents, product name, quantity, processing type (such as “cancel” or “total”)) is converted into a specified language. This language-converted information can be output as audio, for example, if the kitchen person is a foreigner, the information to be printed on the kitchen printer is displayed in the native language of the foreigner ) And output audio to an external output device (such as a headset (headphones) worn by a foreign kitchen staff) so that the foreign kitchen staff can read the contents in their native language. Therefore, it is possible to prevent a decrease in work efficiency due to language incomprehension caused by foreign kitchen staff.
In addition, as one of the data analysis methods by the basic language conversion unit, a word table comparison and extraction method for extracting the same word as compared with a registered word table can be considered.

  In the audio output device of the present invention, there is one or more external output devices as external output devices, and a language table storage unit that stores a language table in which identification information of each external output device is associated with a language. Furthermore, it is preferable that the voice data output unit refers to the language table and outputs each synthesized voice data to an external output device corresponding to the language.

According to this configuration, it is possible to output synthesized speech data in a language corresponding to each store clerk's native language to an external output device dedicated to the store clerk. As a result, even when there are a plurality of foreign clerk with different native languages, it is possible to cope with it without any problem.
A plurality of languages may be set for one external output device. In this case, it is preferable to output the synthesized speech data of a plurality of languages in order to the external output device. Thereby, even when there is only one external output device, it is possible to deal with a plurality of foreign shop assistants.

  In the audio output device of the present invention, there are a plurality of external output devices as external output devices, and each external output device can set a corresponding language, and at least one composition output from the audio data output unit. Of the voice data, it is preferable to output the voice of the synthesized voice data corresponding to the set language.

  According to this configuration, each store clerk can output sound in a desired language by setting his / her external output device to a language corresponding to the native language. Thereby, even when one external output device is used by a plurality of foreign store clerks having different native languages, it can be handled without any trouble.

  In the audio output device of the present invention, the print data preferably includes output data of the POS terminal.

  According to this configuration, output data from the POS terminal (for example, accounting receipt print data, kitchen printer print data, etc.) is acquired, language conversion is performed, and the converted information is output as sound. it can.

  In the audio output device of the present invention, the print data preferably includes a reading result of a code reading device that reads code information.

  According to this configuration, for example, by reading the reading result of the product code as the code information, the store clerk can grasp information about the product for each product and in synchronization with the reading of the product.

  In the voice output device of the present invention, the voice data output unit sends one or more work instruction voice data corresponding to one or more languages to the external output device. It is preferable to output.

According to this configuration, since the work instruction voice data is output to the clerk's external output device, the clerk only needs to act based on the work instruction, thereby reducing the clerk's work mistakes. Can do. The work instruction voice data is based on the information indicating the settlement method included in the output data from the POS terminal, and indicates work contents according to the settlement method, or according to the print data acquisition timing. One that indicates the work content can be considered.
Furthermore, according to this configuration, after the language understandable by the operator, the language understood by the customer is output continuously, and the operator imitates and repeats (speaks), so that the operator does not know. It is easy to communicate to customers who use the language.

  In the audio output device of the present invention, it is preferable that the audio data output unit outputs the synthesized audio data so as to emphasize the sound volume of at least a part of the amount included in the language data.

  According to this configuration, the volume of the amount printed on the receipt (for example, the amount such as “total amount”, “deposit”) and “change” is emphasized (increased in volume) and output. This allows foreign operators to pay more attention to the amount of money and reduce mistakes associated with money.

  A printing apparatus according to the present invention includes the units of the audio output apparatus described above.

  In addition, a mounting board according to the present invention includes each part of the audio output device described above, and is configured to be detachable from an electronic device.

  According to this configuration, a printing device that converts information sent to a receipt printer or kitchen printer into a specified language and outputs the language-converted information as sound, and a mounting board that can be attached to and detached from an electronic device are provided. can do.

It is a control block diagram of the salesclerk support system concerning a 1st embodiment. It is a functional block diagram of the salesclerk support system concerning a 1st embodiment. It is a figure which shows an example of the channel setting of a language table and headphones. It is a flowchart which shows the procedure of the audio | voice output process of the salesclerk assistance system which concerns on 1st Embodiment. It is a control block diagram of the salesclerk assistance system which concerns on 2nd Embodiment. It is a functional block diagram of the salesclerk support system concerning a 2nd embodiment. It is a flowchart which shows the procedure of the audio | voice output process of the shop assistant assistance system which concerns on 2nd Embodiment.

[First embodiment]
Hereinafter, with reference to the accompanying drawings, a description will be given of a control method of engaging Ru printing apparatus and a printing apparatus in an embodiment of the present invention. First, in the first embodiment, a mounting board having a function of an audio output device is used by being mounted on a kitchen printer 102 such as a fast food restaurant, thereby allowing a foreign kitchen clerk (hereinafter simply referred to as “kitchen clerk”). The clerk support system SY1 that supports the order content confirmation process of the above will be described as an example.

  FIG. 1 is a control block diagram illustrating a configuration of a salesclerk support system SY1 according to the first embodiment. As shown in the figure, the clerk support system SY1 includes a POS terminal 1 that performs accounting processing, a receipt printer 2 that issues accounting receipts, and a kitchen that issues order forms (receipts) for notifying kitchen clerk about the order contents. A printer (printing device) 102, an interface board (mounting board, audio output device) 103 that can be attached to and detached from the kitchen printer 102, and one or more headphones (two in the illustrated example, external output devices) worn by each kitchen clerk 104. The kitchen printer 102 and the interface board 103 are connected (attached) via the connectors C3 and C4. The POS terminal 1, the receipt printer 2, and the interface board 103 are communicably connected via an in-store LAN 5 (wired LAN or wireless LAN). The headphone 104 can communicate with the interface board 103 by short-range wireless communication (for example, Bluetooth (registered trademark)).

  As the language used in the store clerk support system SY1 of the present embodiment, the language normally used in the country and region where the store clerk support system SY1 is installed is adopted. For example, if the clerk support system SY1 is used in Japan, “Japanese” is the language that is normally used. Further, the “usually used language” can be freely set and changed according to the country or region where the store clerk support system SY1 is used or according to the place of use (such as an international airport or a casino).

  The POS terminal 1 performs accounting processing based on product information input by an operator, and includes a storage unit 12, a peripheral device interface (peripheral device I / F) 13, a LAN interface (LAN I / F) 14, And a control unit 11 that is connected to these units and controls the POS terminal 1 in an integrated manner. The peripheral device I / F 13 connects a POS peripheral device such as a keyboard 141, a handy scanner (code reader) 142, and an operator display 15. The LAN I / F 14 communicates with the interface board 103, a POS server (not shown) and the like via the in-store LAN 5.

  The control unit 11 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), and a ROM (Read Only Memory) (all not shown). The CPU controls the operation of the entire POS terminal 1. The RAM is used as a work area when the CPU executes various processes. The ROM stores a control program and control data for the CPU to execute various processes. The storage unit 12 stores a POS application 12a. The POS application 12 a is a program that performs accounting processing, and includes a peripheral device control program for controlling the POS peripheral devices connected to the POS terminal 1.

  The control unit 11 acquires the product data of the purchased product from the POS server based on the input data from the keyboard 141 or the handy scanner 142 (the product generated based on the product code master (not shown) on the POS server side) Get the data). Then, the control unit 11 generates accounting data (settlement data) in cooperation with the POS application 12a based on the acquired product data. Further, based on the transaction data, receipt print data used for printing the transaction receipt is generated and transmitted to the receipt printer 2. Further, based on the acquired product data or accounting data, order print data used for printing the order form is generated and transmitted to the kitchen printer 102 (the interface board 103 attached to the kitchen printer 102).

  The kitchen printer 102 includes a communication interface (communication I / F) 122, a printing mechanism unit 123, and a control unit 121 that is connected to these units and performs overall control of the kitchen printer 102. The control unit 121 includes a CPU, a RAM, and a ROM. The CPU controls the entire operation of the kitchen printer 102. The RAM is used as a work area when the CPU executes various processes. The ROM stores a control program and control data for the CPU to execute various processes.

  The communication I / F 122 performs communication with the interface board 103 connected by the connectors C3 and C4, and acquires order print data from the POS terminal 1 via the interface board 103. The print mechanism unit 123 includes a print head, a paper feed mechanism, an ink supply mechanism, and the like (all not shown), and prints an order form on receipt paper based on the acquired order print data.

  The interface board 103 includes a storage unit 132 (flash ROM or the like), a LAN I / F 134, a printer communication interface (printer communication I / F) 135, a short-range wireless communication interface (short-range wireless communication I / F) 136, and each of these units. And a control unit 131 that performs overall control of the interface board 103. The storage unit 132 stores language conversion dictionary data and speech synthesis dictionary data. The dictionary data for language conversion is dictionary data for converting the language of the text data into another language. The speech synthesis dictionary data is dictionary data for generating synthesized speech data corresponding to each of text data written in a plurality of types of languages.

  The storage unit 132 stores a language table 46 (see FIG. 3A) in which the identification address (identification information) of the headphones 104 is associated with a language. The language table 46 indicates which headphone 104 corresponds to which language. For example, in the example of FIG. 3A, English synthesized voice data is output to the headphone 104 with the identification address “1.1.1.1”, and the identification address “2.2.2.2”. Chinese synthesized voice data is output to the headphones 104. Thus, even when there are a plurality of kitchen clerk with different native languages, it is possible to output sound in a language suitable for each clerk from each headphone 104. That is, it is possible to output English voice from the headphone 104a of the kitchen clerk A, and output Chinese voice from the headphone 104b of the kitchen clerk B. The setting of the language table 46 can be appropriately changed by operating an external device for information rewriting (not shown) or the POS terminal 1.

  The control unit 131 includes a CPU, RAM, and ROM. The CPU controls the operation of the entire interface board 103. The RAM is used as a work area when the CPU executes various processes. The ROM stores a control program and control data for the CPU to execute various processes. The control program includes a language conversion program and a speech synthesis program. The language conversion program is a program that converts text data in a normal language into a specified language (another language) using language conversion dictionary data. The speech synthesis program generates synthesized speech data corresponding to text data by using speech synthesis dictionary data.

  The LAN I / F 134 communicates with the POS terminal 1 and the POS server via the in-store LAN 5. The printer communication I / F 135 performs communication with the kitchen printer 102 connected by the connectors C3 and C4. The short-range wireless communication I / F 136 performs short-range wireless communication with the headphones 104. The control unit 131 acquires order print data from the POS terminal 1 via the LAN I / F 134 and transmits it to the kitchen printer 102 via the printer communication I / F 135. Further, the control unit 131 generates synthesized voice data based on the acquired order print data, and outputs the synthesized voice data to the headphones 104 via the short-range wireless communication I / F 136. At this time, the control unit 131 refers to the language table 46 to determine which synthesized voice data is to be output to which headphones 104. Note that wired communication may be used instead of short-range wireless communication. A speaker may be used instead of the headphones 104.

  Next, the functional configuration of the clerk support system SY1 will be described with reference to FIG. The POS terminal 1 includes an accounting processing unit 151, an order print data generation unit 152, and an order print data transmission unit 153 as main functional configurations. The accounting processing unit 151 has a POS application 12a as a main part, and executes accounting processing based on input data from an input device (keyboard 141 or handy scanner 142). The order print data generation unit 152 generates order print data based on the transaction processing result. The order print data transmission unit 153 transmits the generated order print data to the interface board 103.

  The keyboard 141 has an operation key information output unit 161 as a main functional configuration. The operation key information output unit 161 outputs operation key information generated when the user presses an operation key (for example, a product key or a special processing key) to the accounting processing unit 151. The special processing key includes a customer request key indicating a customer's request (for example, “pickle removal” or “mustard removal” in a hamburger shop) and an exception processing key such as a cancel key.

  The handy scanner 142 includes a code information reading unit 171 as a main functional configuration. The code information reading unit 171 reads a product code from a coded code image such as a product bar code for identifying an ordered product or a request bar code for identifying a customer's request, and the result of the reading is an accounting processing unit 151. Output to.

  The kitchen printer 102 includes an order print data acquisition unit 181 and an order form printing unit 182 as main functional configurations. The order print data acquisition unit 181 acquires the order print data generated by the POS terminal 1 via the interface board 103. The order form printing unit 182 prints an order form (receipt) based on the acquired order print data.

  The interface board 103 includes a data transmission / reception unit 191 (data acquisition unit), a language setting unit 192, a data analysis unit 193 (basic language conversion unit), a language conversion unit 194, a voice synthesis unit 195, and a voice data output as main functional configurations. Part 196. The data transmission / reception unit 191 receives order print data transmitted from the POS terminal 1. The received order print data is transmitted to the kitchen printer 102. The data transmission / reception unit 191 includes a LAN I / F 134 and a printer communication I / F 135 as main parts.

  The language setting unit 192 sets one or more languages to be converted by the language conversion unit 194. This language setting is performed by operating the external device or the POS terminal 1, and the native language of each kitchen clerk is set. The data analysis unit 193 analyzes the order print data received by the data transmission / reception unit 191 and converts the product name portion and the customer request portion included in the order print data into basic language data (text data, compressed data thereof, not shown). The index number indicating the data in the database is referred to as text data hereinafter).

  The language conversion unit 194 converts the text data converted by the data analysis unit 193 into the language set by the language setting unit 192 based on the language conversion dictionary data. The speech synthesizer 195 generates one or more synthesized speech data from the text data converted by the language converter 194 based on the speech synthesis dictionary data.

  The audio data output unit 196 outputs the generated one or more synthesized audio data to each corresponding headphone 104 by short-range wireless communication. When outputting the audio data, the customer request portion may be compared with the product name portion to increase the volume and output the synthesized audio data. In addition, at a predetermined timing (for example, when order print data is received, when cancel data is received, when an autocut command is received, etc.), audio data for work instructions (for example, “ Audio data for outputting audio such as “Order entered”, “Order canceled”, “Order is over”, or the like may be output to the headphones 104. . That is, reception of data other than data to be printed on the receipt (order print data) (cancellation data, commands such as auto-cut) may be triggered, and audio data corresponding to the received data may be output.

  Next, with reference to the flowchart of FIG. 4, the procedure of the audio | voice output process by the salesclerk assistance system SY1 (interface board 103) is demonstrated. Note that a plurality of languages are set in the language table 46 (see FIG. 3A). First, when the interface board 103 (the control unit 131) acquires the order print data from the POS terminal 1 (S01), the interface board 103 (S01) analyzes the acquired order print data, and stores the product name portion and the customer request portion included in the analysis data. The data indicating the timing and instruction is converted to text data (S02). Then, the converted text data is converted into a plurality of language notations set in the language table 46 (S03). Subsequently, the interface board 103 generates a plurality of synthesized speech data corresponding to the text data subjected to language conversion (S04). Further, the interface board 103 refers to the language table 46 (S05), and outputs the generated synthesized speech data to the headphones 104 having the corresponding identification address (S06).

  As described above, according to the salesclerk support system SY1 of the present embodiment, information to be printed on a receipt (order slip) (for example, product name or customer request) is converted into a preset language, and this language The converted information can be output as sound. That is, when the kitchen clerk is a foreigner, the information to be printed on the order slip is converted into the native language (understood language) of the kitchen clerk, and the sound is output to the headphones 104 worn by the kitchen clerk. be able to. As a result, the foreign kitchen clerk can listen to and grasp the contents in their native language, and can reduce work errors such as making a dish that does not meet the customer's request.

  When a speaker is used instead of the headphone 104, it is also possible to output voices for a plurality of languages used by a kitchen clerk working there while sequentially switching them. Thereby, it is possible to give instructions to a plurality of foreign kitchen clerk with different native languages with one speaker.

  In addition, since the synthesized voice data is generated and output using the order print data output from the POS terminal 1 as in the present embodiment, the present invention can be used without changing the POS terminal 1 or the POS peripheral device itself. Can be realized.

  In the above embodiment, the interface board 103 outputs speech synthesis data in a language suitable for each kitchen clerk wearing them to each headphone 104 based on the language table 46. A configuration may be adopted in which language switching setting can be performed. That is, each headphone 104 may be equipped with a language switching unit (not shown) for switching the corresponding language. Thus, for example, as shown in FIG. 3B, when the channel of the language switching unit is set to “1ch”, English speech is output, and when set to “2ch”, Chinese speech is output. Is possible. In this case, all the generated synthesized voice data is output from the voice data output unit 96, and the headphone 104 side selectively receives the synthesized voice data corresponding to the set language and outputs the voice. . According to this configuration, each store clerk can output sound in a desired language by setting his / her headphones 104 to a language corresponding to the native language. Thereby, even when one headphone 104 is used alternately by a plurality of foreign store clerks having different native languages, the language can be easily switched.

[Second Embodiment]
Next, a second embodiment of the present invention will be described with reference to FIGS. In the first embodiment, the synthesized voice data is output from the interface board 103 attached to the kitchen printer 102. However, in this embodiment, the synthesized voice data is output from the interface board 3 attached to the receipt printer 2. It differs in the point to output. Only differences from the first embodiment will be described below. In the present embodiment, the same components as those in the first embodiment are denoted by the same reference numerals, and detailed description thereof is omitted. Moreover, the modification applied about the component similar to 1st Embodiment is applied similarly about this embodiment.

  FIG. 5 is a control block diagram illustrating a configuration of the salesclerk support system SY2 according to the present embodiment. In the present embodiment, a salesclerk support system SY2 that supports a cashier process of a foreign operator (hereinafter simply referred to as “operator”) in a retail store such as a supermarket will be described as an example. As shown in the figure, the clerk support system SY2 includes a POS terminal 1 that performs accounting processing, a receipt printer 2 that issues a receipt, and an interface board 3 (attachment board, audio output device) that can be attached to and detached from the receipt printer 2. The headphone (external output device) 4 worn by each operator. The receipt printer 2 and the interface board 3 are connected to each other via connectors C1 and C2. The POS terminal 1 and the interface board 3 are communicably connected via an in-store LAN 5. The headphone 4 can communicate with the interface board 3 by short-range wireless communication.

  Since the control configuration of the POS terminal 1 is the same as that of the first embodiment, description thereof is omitted. However, in this embodiment, the keyboard 41 or the handy scanner 42 (code reading device) is connected to the interface board 3.

  The receipt printer 2 includes a communication interface (communication I / F) 22, a printing mechanism unit 23, and a control unit 21 that is connected to these units and controls the receipt printer 2, and includes the kitchen printer 102 according to the first embodiment. The configuration is substantially the same. The receipt printer 2 acquires the receipt print data from the POS terminal 1 via the interface board 3 and prints the accounting receipt.

  The interface board 3 includes a storage unit 32, a peripheral device I / F 33, a LAN I / F 34, a printer communication interface (printer communication I / F) 35, a short-range wireless communication interface (short-range wireless communication I / F) 36, and A control unit 31 that is connected to these units and controls the interface board 3 is provided. The storage unit 32 stores work instruction voice data in addition to language conversion dictionary data and voice synthesis dictionary data. The work instruction voice data is voice data for outputting a work instruction to the operator by voice during the accounting process. As the work instruction voice data, data of a plurality of types of work instruction contents is stored for each language.

  The peripheral device I / F 33 is connected to an input device (POS peripheral device) such as a keyboard 41 or a handy scanner 42. With these input devices, input data such as product code information and operation information of various operation keys is acquired. The LAN I / F 34 communicates with the POS terminal 1 and the POS server via the in-store LAN 5. The control unit 31 transmits input data from the input device to the POS terminal 1 via the LAN I / F 34 and receives receipt print data for the input data from the POS terminal 1. Further, the control unit 31 acquires information such as the product name and price of each product from input data (code information and the like) based on the product code master stored in the POS server.

  The printer communication I / F 35 communicates with the receipt printer 2 connected by the connectors C1 and C2. The control unit 31 transmits the receipt print data received from the POS terminal 1 to the receipt printer 2 via the printer communication I / F 35. The short-range wireless communication I / F 36 performs short-range wireless communication with the headphones 4. The control unit 31 outputs various audio data to the headphones 4 via the short-range wireless communication I / F 36.

  Next, the functional configuration of the clerk support system SY2 will be described with reference to FIG. The POS terminal 1 includes an accounting processing unit 51, a receipt print data generation unit 52, and a receipt print data transmission unit 53 as main functional configurations. The accounting processing unit 51 performs accounting processing based on input data from the input device (keyboard 41 or handy scanner 42). The receipt print data generation unit 52 generates receipt print data based on the transaction processing result. The receipt print data transmission unit 53 transmits the generated receipt print data to the interface board 3.

  The keyboard 41 has an operation key information output unit 61 as a main functional configuration. The operation key information output unit 61 outputs data generated when the user presses an operation key (for example, a product key, an exception processing key (cancel key, etc.)) to the interface board 3.

  The handy scanner 42 has a code information reading unit 71 as a main functional configuration. The code information reading unit 71 reads a product code from a coded code image such as a product barcode, and outputs the read result to the interface board 3.

  The receipt printer 2 includes a receipt print data acquisition unit 81 and a receipt print unit 82 as main functional configurations. The receipt print data acquisition unit 81 acquires the receipt print data generated by the POS terminal 1 via the interface board 3. The receipt printing unit 82 prints a receipt based on the acquired receipt print data.

  The interface board 3 includes a data transmission / reception unit 91 (data acquisition unit), a language setting unit 92, a data analysis unit 93 (basic language conversion unit), a language conversion unit 94, a voice synthesis unit 95, and a voice data output as main functional configurations. A portion 96 is provided. The data transmission / reception unit 91 receives receipt print data transmitted from the POS terminal 1 and input data (product code, operation key input result, etc.) transmitted from the keyboard 41 or the handy scanner 42. The received receipt print data is transmitted to the receipt printer 2. The data transmission / reception unit 91 includes a peripheral device I / F 33, a LAN I / F 34, and a printer communication I / F 35 as main parts.

  The language setting unit 92 sets a language to be converted by the language conversion unit 94. This language setting is performed by the operation of the keyboard 41 by the operator who performs the accounting process. For example, the native language of the operator is set. If a keyboard is connected to the POS terminal 1, the operator's native language is input to the keyboard (processing is performed as if the native language was ordered), and the data is sent to the receipt printer 2 to transmit the language. Settings may be made. The data analysis unit 93 analyzes the receipt print data and the input data received by the data transmission / reception unit 91, and includes a product name part, a quantity part, an amount part, and a processing content part (“cancellation” included in the receipt print data and the input data. ”,“ Total ”, etc.) and convert them to text data. Note that the data analysis unit 93 extracts only information that can be specified only at the end of the accounting process, such as “total amount”, “deposit”, and “change”, as information to be extracted by analyzing the receipt print data, Information other than these (for example, product name, quantity, amount, etc. for each product) is preferably extracted by analyzing the input data each time the input data is acquired.

  The language conversion unit 94 converts the text data converted by the data analysis unit 93 into the language set by the language setting unit 92 based on the dictionary data for language conversion. The speech synthesizer 95 generates synthesized speech data corresponding to the text data converted by the language converter 94 based on the speech synthesis dictionary data.

  The audio data output unit 96 outputs the generated synthesized audio data to the headphones 4 by short-range wireless communication. When the amount of money is included in a part of the text data at the time of the voice output, the synthesized voice data is output with the volume of the amount of money emphasized (the volume is increased). Further, at a predetermined timing (for example, at the start and end of the accounting process), work instruction voice data in a set language and in accordance with the timing is output to the headphones 4.

  Next, with reference to the flowchart of FIG. 7, the procedure of the audio | voice output process by the salesclerk assistance system SY2 (interface board 3) is demonstrated. It is assumed that the interface board 3 is set in a language that can be understood by the operator who performs the accounting process.

  First, when the interface board 3 (the control unit 31) acquires data from the POS terminal 1, the keyboard 41, or the handy scanner 42 (S11), the acquired data indicates data indicating the start of the accounting process (for example, the end of the previous accounting process). Thereafter, it is determined whether or not the product code is read first. When the acquired data is data indicating the start of the accounting process (S12; Yes), the interface board 3 issues a work instruction to the clerk at the start of the accounting process among the work instruction voice data in the set language. Voice data (for example, "Do you have a loyalty card?"), The operator wears one or both of the languages that the operator can understand and the languages that the customer can understand. Is output to the headphones 4 (S13). On the other hand, when it is not data indicating the start of the accounting process (S12; No), the following process is performed without performing the process of S13.

  Subsequently, the interface board 3 analyzes the acquired data, and converts the product name part, quantity part, amount part, and process type part included in the analysis data into text data (S14). Then, the converted text data is converted into a set language notation (S15). Subsequently, the interface board 3 generates synthesized speech data corresponding to the text data subjected to language conversion (S16).

  Next, the interface board 3 determines whether or not an amount corresponding to “total amount”, “deposit”, or “change” is included in the text data to be synthesized. If the corresponding amount is not included (S17; No), the synthesized voice data is output to the headphones 4 at a predetermined volume (normal volume) (S18). On the other hand, if the corresponding monetary part is included (S17; Yes), the interface board 3 emphasizes the volume of the monetary part more than the normal volume (increases the volume) and puts it on the headphones 4. On the other hand, synthesized voice data is output (S19).

  Next, the interface board 3 determines whether or not the accounting process has been completed. This determination is made based on, for example, whether receipt print data has been acquired or whether data indicating that the settlement key has been operated has been acquired. When it is determined that the accounting process has not ended (S20; No), the interface board 3 repeatedly performs the processes after S11. On the other hand, when it is determined that the accounting process has been completed (S20; Yes), the interface board 3 uses the voice data for instructing the store clerk at the end of the accounting process among the work instruction voice data in the set language ( For example, audio data having a content such as “Do you need a plastic bag?” Is output to the headphones 4 (S21), and a series of processing is completed.

  As described above, according to the present embodiment, information to be printed on a receipt (for example, product name, quantity, amount, processing type (such as “cancel” or “total”)) is set in the language set by the operator. The language-converted information can be output as speech, that is, if the operator performing the accounting process (checkout operation) is a foreigner, the information to be printed on the receipt is displayed in the native language of the operator ( Can be output to the headphones 4 worn by the operator.

  As a result, the foreign operator can hear and grasp the contents in his / her native language. For example, the foreign operator can recognize an error such as an operation error or a total amount, and can recover such an error. That is, it is possible to prevent a fatal mistake that the foreign operator finishes the accounting process without noticing the mistake at the time of the accounting process, and as a result, the accuracy of the processing by the foreign operator is improved.

  Further, as in the present embodiment, at a predetermined timing of the accounting process, since the work instruction for the operator is output in a language understandable by the operator, the accounting process can be performed smoothly.

  Also, even if the language understandable by the customer and the language understandable by the operator are different as in this embodiment, the explanation for the customer is output to the headphones 4 in the language for the customer, and the operator repeats it. By doing so, it becomes possible to convey to customers in an easy-to-understand manner.

  Further, as in this embodiment, the volume of the amount printed on the receipt (such as “total amount”, “deposit”) and “change” is emphasized (increased in volume) and output to the headphones 4. Thus, the operator can pay more attention to the amount of money, and the mistakes related to money are reduced.

  Further, as in the present embodiment, since the synthesized voice data is generated and output using the receipt print data output from the POS terminal 1 or the input data from the POS peripheral device (keyboard 41 or handy scanner 42), the POS is performed. This can be easily realized without changing the terminal 1 or the POS peripheral device itself.

  In the second embodiment, the voice data output unit 96 outputs the work instruction voice data at the start and end of the accounting process, but the receipt print data (the output data of the POS terminal 1) is output. When information indicating the settlement method is included, work instruction voice data corresponding to the settlement method may be output. In this case, it is a premise that work instruction voice data is stored in advance for each language and for each settlement method. That is, the sound data output unit 96 outputs the checkout method and work instruction sound data corresponding to a preset language to the headphones 4. The work instruction voice data may be, for example, an instruction content that prompts the user to confirm the number of payments in the case of credit card settlement, or instructs the handling of a large amount of banknotes in the case of cash settlement. According to this configuration, since the work instruction voice data corresponding to the checkout method and language is output to the operator's external output device, the operator's operation mistakes can be reduced.

  Moreover, although the case where the number of headphones 4 was one was shown in said 2nd Embodiment, it is good also as a structure provided with the several headphones 4 like 1st Embodiment. In this case, in S13, S18, and S21 of the flowchart shown in FIG. 7, the language table 46 (see FIG. 3A) is referred to, the identification address for each language is added, and each synthesized speech data is output. Further, as shown in FIG. 3B, each synthesized speech data may be output to a channel (port) for each language.

  In the second embodiment, the operator display 15 is connected to the POS terminal 1, but may be connected to the peripheral device interface 33 of the interface board 3. In this case, the POS terminal 1 may function as a POS server.

  In the above two embodiments, data (order print data and receipt print data) to be printed on a receipt is acquired from the POS terminal 1 and language conversion is performed to output voice data. The voice data may be output by acquiring a dedicated utterance command. That is, the print data in the claims is a concept including not only information printed on the receipt but also various data such as the utterance command.

  In the two embodiments described above, the interface boards 3 and 103 are attached to the receipt printer 2 or the kitchen printer 102. However, the present invention is not limited to this, and the printers 2 and 102 and the interface boards 3 and 103 are connected to each other. You may make it the structure which integrates.

  Moreover, the range which does not deviate from the summary of this invention, such as constructing the store clerk support system SY which supports both a kitchen store clerk and an operator, combining the 1st Embodiment and 2nd Embodiment irrespective of embodiment mentioned above. Thus, it can be changed as appropriate.

  DESCRIPTION OF SYMBOLS 1 ... POS terminal 2 ... Receipt printer 3 ... Interface board 4 ... Headphone 42 ... Handy scanner 46 ... Language table 91 ... Data transmission / reception part 93 ... Data analysis part 94 ... Language conversion part 95 ... Speech synthesis part 96 ... Voice data output part 102 ... Receipt printer 103 ... Interface board 104 ... Headphone SY ... Clerk support system

Claims (6)

A data transmission / reception unit for receiving receipt print data used for printing an accounting receipt and data other than the receipt print data from a POS terminal that performs accounting processing;
An audio data output unit that outputs audio data to an external output device when the receipt print data is received from the POS terminal and when data other than the receipt print data is received ;
A printing unit that executes printing based on the receipt print data,
The audio data output unit
When the receipt print data is received, at least the product name of the information included in the receipt print data is converted into text data in a set language, and the voice data obtained by converting the text data into speech data is sent to the external output device. As well as output
Among the data other than the receipt print data , when data indicating the start of the accounting process of the POS terminal is received , the voice data of the work instruction according to the data indicating the start of the accounting process , A printing apparatus that outputs audio data to the external output device. When the voice data output unit receives the data indicating the end of the accounting process of the POS terminal among the data other than the receipt print data , the voice data output unit is a voice data of a work instruction according to the data indicating the end of the accounting process The printing apparatus according to claim 1, wherein the voice data in the set language is output to the external output device. As the external output device, there are a plurality of external output devices,
A language table storage unit that stores a language table in which identification information of each external output device is associated with a language;
The voice data output unit refers to the language table when the receipt print data is received, and converts each voice data obtained by converting the text data of the plurality of set languages into an external output device corresponding to each language. The printing apparatus according to claim 1, wherein the printing apparatus outputs the data to the printing apparatus. As the external output device, there are a plurality of external output devices,
The voice data output unit, when receiving the receipt print data , outputs a plurality of the voice data obtained by converting a plurality of text data of the set language to all the external output devices,
Each external output device can set a language, and selectively receives audio data corresponding to the set language from the plurality of audio data output from the audio data output unit, The printing apparatus according to claim 1, wherein the printing apparatus outputs data. The audio data outputting section, said when receiving the receipt print data, claims 1 and outputs the audio data to emphasize the volume only amounts portion contained in the text data of the set language 4 The printing apparatus according to any one of the above. A data receiving step of receiving receipt print data used for printing an accounting receipt and data other than the receipt print data from a POS terminal that performs accounting processing;
An audio data output step of outputting audio data to an external output device when the receipt print data is received from the POS terminal and when data other than the receipt print data is received ;
A printing step for executing printing based on the receipt print data; and
The audio data output step includes
When the receipt print data is received, at least the product name of the information included in the receipt print data is converted into text data in a set language, and the voice data obtained by converting the text data into speech data is sent to the external output device. As well as output
Among the data other than the receipt print data , when data indicating the start of the accounting process of the POS terminal is received , the voice data of the work instruction according to the data indicating the start of the accounting process , A method for controlling a printing apparatus, comprising: outputting audio data to the external output device.

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