JP5923208B1 - Expert introduction system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to determine whether an expert can perform a requested job or to determine whether the expert is optimal for the user including the characteristics and tendency of the expert. Introducing request information transmitted from a user terminal 3 is recorded in an introducing request information file 11 by a server 1. The intermediary to which the question input request mail is transmitted from the server 1 displays a question input page on the intermediary terminal 2 and inputs a request response question. The request response question includes a question for evaluating the feasibility of the requested task and a question for evaluating the propensity of the expert. An answer request mail is transmitted to each expert terminal 4, and each expert inputs an answer to the request corresponding question on the answer page and transmits it to the server 1. The user to whom the notification mail is transmitted from the server 1 confirms the answer to the request response question on the reference page, and selects an expert from the candidates. [Selection] Figure 1

Description

  The invention of this application relates to an expert introduction system for introducing an expert to a user.

  Against the background of sophistication of society and specialized differentiation, the activities of various experts are becoming increasingly important. Above all, national qualifiers such as lawyers, doctors, and certified public accountants are experts whose knowledge and ability are guaranteed by the state, and their social credibility is extremely high. Moreover, there are various private qualifications that are not national qualifications, and experts who have knowledge and skills according to each qualification provide professional services every day.

JP 2005-2508441 A JP 2013-97493 A

Such services by various experts are often required not only in corporate activities but also in general households. On the other hand, finding the best expert for a company or home is not easy. For example, when a specific expert is needed, it is often done to ask an acquaintance or friend for an introduction (ask if there is an acquaintance of such an expert). However, there are many cases where acquaintances and friends do not have such experts, and even if they do not, this is not the type they want. In the end, you will search for experts.
When searching for experts by themselves, you must rely on advertising media such as the Internet. In many cases, you would search on a search site on the Internet, browse and compare the websites of the hit experts, and access (phone, email, etc.) the experts you think are best.

  Although various experts have set up their own websites, the information posted there is often only typical and regular information according to the type of expert, and I saw the site In many cases, it is not possible to determine whether you are able to carry out the work you are seeking or whether you are the right expert for you. For example, law firm websites established by lawyers often only contain routine information such as attorney information, specialized fields, and tariffs. For this reason, it is almost impossible to tell from the information on the site what level of ability they have and what type of attorney they are. In this case, after all, a vague impression etc. will be decided without any particular basis. And after actually requesting a job, you will regret that you don't have the knowledge and ability you expected, or that you don't fit your personality.

  For certain types of experts, there are sites on the Internet that match users with experts and sites that introduce users to experts. Patent applications that disclose this type of technology have also been made (Patent Documents 1 and 2). However, these sites and technologies are also such that information is registered in advance according to the type of expert, and the expert information is extracted by searching the registered information according to the user's request. It's not much different from what experts have posted on their site. Therefore, even if experts are extracted on the site based on the registration information, there is no particular difference from selecting and comparing each expert's site, and it is possible to save a little time and effort.

  The invention of this application was made in view of the current situation in the selection of experts as described above, and the user can specifically determine whether or not the expert can carry out the job he / she wants to request. The purpose of the present invention is to provide an expert referral system that allows the user to make a decision after judging whether it is optimal for himself including points such as personality and tendency.

In order to solve the above-mentioned problem, the invention according to claim 1 of the present application is an expert introduction system for introducing an expert by providing expert information to a user who is searching for an expert to request a job,
A server connected via a network to a user terminal operated by a user and an expert terminal operated by each expert;
A storage unit in which information is stored and read out by the server;
An intermediary terminal that can be read and recorded for each file stored in the storage unit, operated by an intermediary who has knowledge of expert conditions suitable for conducting business in the type of expert the user is looking for And
In the storage unit,
Expert fixed information file that records fixed information including the name and business location of each expert,
A referral request information file that records user referral request information,
A question information file,
Answer information file is stored,
The server can display the introduction request page on the user terminal, and the introduction request page allows the requested job information, which is the content of the job to be requested, to be input and transmitted to the server as the introduction request information together with the user identification information. Is a screen that can
The server is equipped with an introduction request information registration program, a question input request program, a question recording program, an answer recording program, and a reference page transmission program.
The introduction request information registration program is a program that records the introduction request information in the introduction request information file when the introduction request information is transmitted from the user terminal.
In the question recording program, after the introduction request information is transmitted from the user terminal, a request response question, which is a question set according to the requested task information included in the introduction request information, is input at the broker terminal, and the broker terminal Is a program that records the request response question in a question information file when sent from
The request response question includes a possibility evaluation question that is a question for evaluating the feasibility of the requested task.
An answer recording program is a program that records an answer to an answer information file when an answer to a request-response question is input from an expert terminal and transmitted from the expert terminal.
The reference page transmission program reads a request response question set corresponding to the requested task information included in the introduction request information from the question information file and reads an answer to the request response question from the answer information file and answers the request response question Is incorporated into the reference page in a state where it is supported, and is sent to the user terminal of the user who sent the referral request information for display.
An answer page transmission program for displaying an answer page to be displayed on the expert terminal and inputting an answer to the request answer question on the expert terminal and transmitting the answer page to the server is implemented in the server.
The answer recording program starts a timer when an answer page containing a request-response question is displayed on the expert terminal, and only if the answer is sent to the server when the timer count is within the set time limit. Is recorded in the answer information file,
The time limit has a configuration in which the time limit is set to objectively evaluate expert knowledge and ability .
In order to solve the above-mentioned problem, the invention according to claim 2 is the configuration according to claim 1, wherein the request-response question is mediated as a question for evaluating the propensity of an expert in an expert type performing the requested task. A tendency evaluation question set by a person is included .
In order to solve the above problem, the invention according to claim 3 is the configuration of claim 2 ,
The interrogator recording program, when the propensity evaluation question is transmitted from the user terminal is input at the user terminal, a program for recording the propensity evaluation questions to the question information file,
The answer incorporated in the reference page by the reference page transmission program includes a tendency evaluation question transmitted from the user terminal and an expert's answer thereto.
In order to solve the above problem, the invention according to claim 4 is the program according to claim 3 , wherein the server has a program for transmitting and displaying a page for inputting the propensity evaluation question to the user terminal. Implemented, and this page includes a plurality of template propensity evaluation questions, and the propensity evaluation questions can be selected from the templates and transmitted to the server. .
In order to solve the above-mentioned problem, the invention according to claim 5 is the configuration according to any one of claims 1 to 4 , wherein the reference page transmission program is inputted for one introduction request and recorded in the request correspondence information file. Only when there is an answer from two or more experts and recorded in the answer information file for the requested request answer, the program is a program for transmitting the reference page.
In order to solve the above problem, the invention according to claim 6 is the configuration according to any one of claims 1 to 5 , wherein the expert standard information file is a file in which standard information of experts of a plurality of different expert types is recorded. Or a file provided for each expert type,
The introduction request page includes a type input field for inputting an expert type,
The request information registration program is a program for recording the expert type input on the introduction request page in the introduction request information file,
The server sends the request response question recorded in the request response question file in response to the introduction request information to the expert terminal operated by the expert of the expert type inputted when the introduction request is made. An answer request program for requesting an answer is implemented.

As described below, according to the invention described in claim 1 of the present application, an intermediary sets a request-response question, and information on each candidate expert is referred to by the user together with the answer. For this reason, an expert can be selected more appropriately. At this time, because it contains evaluating question demands corresponding question, it is possible to determine the business execution possibility at the user by referring to the answer to this. In addition, since the response is recorded and included in the reference information only when it is transmitted within the time limit, it is possible to more objectively evaluate the feasibility of the requested response work.
According to the second aspect of the present invention, in addition to the above effects, the propriety-response question includes the propensity evaluation question, and the propriety of each expert can be determined by the user by referring to the answer to this question. By these, an expert can be selected more appropriately.
According to the third aspect of the invention, in addition to the above effects, the user can set a propensity evaluation question and have each expert answer, so that the expert can be selected while referring to the answer. For this reason, it becomes possible to select an expert more suitable for himself in terms of personality and tendency.
According to the invention described in claim 4 , in addition to the above effects, the user can select from the template when setting the propensity evaluation question, so that it is easy to set the propensity evaluation question and is easy to use in this respect. System.
According to the fifth aspect of the present invention, the reference information is displayed on the user terminal only when two or more experts answer the request-response question. Even if the user is charged, there is no particular unfair impression on the user.
According to the invention described in claim 6 , in addition to the above effect, the system is capable of introducing a plurality of different types of experts, and provides reference information of the types of experts desired by the user. It becomes a highly system.

It is the schematic shown about the expert introduction service using the expert introduction system of embodiment. It is a schematic diagram of an expert introduction system of an embodiment. It is the schematic which showed an example of the top page of an introduction site. It is the schematic which showed an example of the introduction request page. 5 is a flowchart showing an outline of an introduction request information registration program 101. 5 is a diagram showing an example of a structure of an introduction request information file 11. FIG. 5 is a diagram showing an example of a structure of a question information file 13. FIG. It is the schematic which showed an example of the expert registration page. It is the schematic which showed an example of the structure of the expert fixed form information file. It is the schematic which showed an example of the email transmitted to the intermediary terminal 2 transmitted by the question input request program 105. FIG. It is the schematic shown about an example of the question input page. It is the schematic which showed an example of the reply page created by the reply page creation program 106. FIG. 3 is a schematic diagram showing an example of the structure of an answer information file 14. FIG. It is the schematic which showed an example of the reply request mail. 5 is a flowchart showing an outline of a notification program 109. It is the schematic shown about an example of the reference information page.

Next, modes for carrying out the invention of the present application (hereinafter referred to as embodiments) will be described.
First, in order to understand the outline of the expert introduction system of the embodiment, an expert introduction service provided by the expert introduction system of the embodiment will be described with reference to FIG. FIG. 1 is a schematic diagram showing an expert introduction service using the expert introduction system of the embodiment.
The expert introduction system according to the embodiment includes a server 1 that provides an expert introduction website (hereinafter referred to as an introduction site) and an intermediary terminal 2 that is operated by an intermediary. An intermediary is a person who has knowledge about the conditions of an expert suitable for carrying out the business that the user is requesting, and is often the same type of expert as the expert to be introduced.

The server 1 is connected to the user terminal 3 and the expert terminal 4 via a network such as the Internet. The user terminal 3 is a terminal operated by a user who is looking for an expert to request a business. The expert terminal 4 is a terminal operated by each expert who wishes to be introduced via this system.
This system introduces a plurality of experts considered appropriate for the user, and finally the user himself selects one (or more) from among them. For the final selection, the system provides information useful to the user.

As shown in FIG. 1, in this system, a user first sends introduction request information to the server 1 to request introduction. The introduction request information includes information (hereinafter referred to as requested job information) about the contents of the job to be requested.
The server 1 records the transmitted introduction request information in the introduction request information file 11. The storage unit 10 of the server 1 stores an expert fixed information file 12 in which fixed information (name, business place, etc.) of each expert is recorded. On the other hand, the intermediary operates the intermediary terminal 2 to read the introduction request information from the introduction request information file 11, examines the requested work, and sets a request response question. The request correspondence question is for obtaining an answer from the expert candidate as reference information when the user selects the final expert, and is recorded in the question information file 13 on the storage unit 10. The request response question includes a question for evaluating the feasibility of a requested task and a question for evaluating the propensity of an expert.

The system transmits a request response question to the expert terminal 4 operated by the expert candidate. Then, the answer returned within the predetermined answer collection period is recorded in the answer information file 14.
The user accesses the server 1 in response to the notification from the system, and receives the reference information about the introduction request information transmitted by the user. The reference information includes fixed information of a plurality of experts, a request response question set by an intermediary, and an answer thereof. The user finally selects an expert by himself referring to the reference information.

Hereinafter, an expert introduction system according to an embodiment that provides such a service will be described in detail. FIG. 2 is a schematic diagram of the expert introduction system of the embodiment.
As shown in FIG. 2, the expert introduction system includes a server 1, a storage unit 10, an intermediary terminal 2, and a management terminal 5. The server 1 is connected to the user terminal 3 and each expert terminal 4 via the Internet 6. In this example, the management terminal 5 is a terminal operated by a person in charge of a business entity (hereinafter referred to as a service provider) that operates this system to provide a service.

  The management terminal 5 is connected to the server 1 via the intranet 100. When the server 1 is operated by a hosting provider different from the service provider, the management terminal 5 is connected via the Internet 6. In some cases, it is connected to the server 1. In this example, the mediator terminal 2 is connected to the server 1 via the Internet 6, but the mediator may be an insider of the service provider. In this case, the mediator terminal 2 is connected to the intranet. It may be connected to the server 1 via 100.

  The service provider operates an introduction site on the Internet 6. Since the server 1 provides an introduction site, web server software is installed. The storage unit 10 stores an HTML file for displaying each page described below on the user terminal 3 and the like, and the server 1 records information on each file and reads information from each file. Each program is implemented.

FIG. 3 is a schematic diagram showing an example of the top page of the introduction site. The introduction site is a site for the company, and is a site for introducing various experts necessary for the company's business (the site name is “Company Butler”). In the introduction site, URLs are registered in the search engine so as to be hit by keywords such as “expert”, “expert”, “search”, “business”, “request”, “introduction”.
As shown in FIG. 3, on the top page, in addition to the text explaining that this site is a site that introduces various experts, a command button (hereinafter referred to as an introduction request) labeled “Request an expert introduction” Button) 71 is provided. An introduction request page is linked to the introduction request button 71.

FIG. 4 is a schematic diagram showing an example of an introduction request page. As shown in FIG. 4, the introduction request page is provided with a column for inputting an expert type (hereinafter referred to as a request type input column) 72, a column for inputting desired job information (request job input column) 73, and the like.
The expert type is simply an expert. Qualified contractors such as lawyers and doctors are classified by type. If it is a name of a private qualification that is recognized to some extent, it may be used. For example, there is a qualification called a bridal planner (or wedding planner) as an expert who searches for a wedding hall, coordinates a wedding, and further receives a consultation about marriage. Such a name may also be adopted as an expert type. If there is no generally recognized qualification name, the name of the specialized field or specialized work is used as the expert type.

In the example of FIG. 4, the request type input field 72 is a pull-down list. When pulling down, names of expert types that can be selected (input) are displayed in a list, and one is selected from the list.
The requested task input column 73 is a text box and is a column for inputting requested task information in text.
In addition, a budget input field 74 is provided on the introduction request page. The budget input column 74 is a column for inputting an upper limit and a lower limit with numerical values (yen). However, there is a case where only the upper limit is set or a field for inputting only one amount is used instead of the range.
Further, the introduction request page is provided with a column (user information input column) 75 for inputting user specifying information for specifying a user (a person who requests introduction). In this example, the user information input column is used to input a company name, a person in charge name, a telephone number, an e-mail address, and the like.
In the introduction request page, information related to the budget may be input as text in the requested task input field 73 in some cases. Therefore, the budget input field 74 is not an essential input field.

As shown in FIG. 4, the introduction request page is provided with a button displayed as confirmation of input content. When this button is clicked or tapped (hereinafter referred to as click), the input content confirmation page is displayed. It is displayed. The input content confirmation page is provided with a send button, and the send button is an activation button for the introduction request information registration program 101 provided on the server.
FIG. 5 is a flowchart showing an outline of the introduction request information registration program 101. As shown in FIG. 5, the introduction request information registration program 101 is programmed to automatically generate an introduction request ID and record the transmitted introduction request information in the introduction request information file 11 together with the introduction request ID when started. . FIG. 6 is a diagram showing an example of the structure of the introduction request information file 11.

As shown in FIG. 6, the introduction request information file 11 includes “introduction request ID”, “request date / time”, “request company name”, “person in charge”, “phone number”, “e-mail address”, “type”. This is a database file in which a number of records composed of fields such as “ID”, “request work”, “budget 1”, “budget 2”, “answer request date” are recorded.
In the “request date and time” field, the start date and time of the introduction request information registration program 101 is recorded. Information input in the user information input field 75 is recorded as “requesting company name” and the like. In this embodiment, each expert type is given an ID (hereinafter referred to as an expert type ID), and each expert type ID corresponds to each item in the pull-down list in the type input field 72 of the introduction request page. . In the “type ID” field, an expert type ID corresponding to the expert type selected from the pull-down list is recorded.
“Budget 1” is a field for recording the upper limit of the budget in the budget input field 74 of the introduction request page, and “Budget 2” is a field for recording the lower limit of the budget. When the budget is specified with only one amount, it is recorded in “Budget 1”.

As shown in FIG. 5, the introduction request information registration program 101 newly creates a question information file 13 after recording a new record in the introduction request information file 11. FIG. 7 is a diagram showing an example of the structure of the question information file 13.
The question information file 13 is a database file created corresponding to one introduction request (one record of the introduction request information file 11). As shown in FIG. 7, the file name of the question information file 13 is a predetermined file name using the introduction request ID. For example, if the referral request ID is IR20150001, the file name of the question information file 13 is IR2015001Q.dbf (file name with Q added to the end and identifier set to .dbf).

As shown in FIG. 7, the question information file 13 is a file in which the number of requested questions in a record including fields of “question ID”, “question text”, “question type”, and “answer type” is recorded. Therefore, the “question ID” is information for identifying each question, for example, IR201001Q1, IR201001Q2, IR201001Q3,..., And so on. .
“Question text” is a text-format field in which the contents of a question are recorded. The “answer type” is a field in which information for specifying the data type of the answer to the question is recorded.

  On the other hand, as shown in FIG. 3, the top page is provided with a command button (hereinafter referred to as an expert page button) 76 labeled “Expert page”. The expert page button 76 is linked to an expert page, and an expert registration page is linked to an expert information registration button provided here. The expert registration page is a page for allowing an expert to register and introduce his / her information. FIG. 8 is a schematic view showing an example of the expert registration page.

As shown in FIG. 8, the expert registration page is provided with a type input field, an affiliation destination input field, a business place input field, a business order input field, a telephone number input field, an e-mail address input field, and the like. The request type input column is a pull-down list similar to the introduction request page, and is a column for selecting an arbitrary expert type included in the list. The affiliation destination input field is an arbitrary input field, and when an expert belongs to some organization (company, personal office, etc.), the name is input as text. The business place input field is a place where the expert is normally working. In the case of professional work, it is the location of the office to which you belong. In particular, in the case of a type that is not an expert that performs business at a fixed place but provides a specialized service by visiting a customer, the address of the contact (for example, home address) is used as the business location input field.
The expert registration page is provided with a button labeled “confirm input content”, and the input content confirmation page is linked to this button. A transmission button is provided on the input content confirmation page, and an activation command for the expert registration program 102 installed in the server is embedded in the transmission button.

  As shown in FIG. 2, an expert fixed information file 12 is stored in the storage unit 10. FIG. 9 is a schematic diagram showing an example of the structure of the expert standard information file 12. The expert standard information file 12 is a file in which typical information of each expert is recorded. As shown in FIG. 9, the expert standard information file 12 of this example is an expert registration such as “expert ID”, “type ID”, “name”, “affiliation name”, “business location”, “possible business”, etc. It is a database file that records a large number of records consisting of fields corresponding to input items on the page. The expert registration program 102 is programmed to add a new record to the expert standard information file 12 and record the transmitted information of each item in each field to update the file. The “expert ID” is an ID assigned to identify each registered expert, and is automatically generated by the expert registration program 102 and recorded in this field.

Next, the mediator terminal 2 will be described.
As described above, the intermediary is a person who has knowledge about the conditions of an expert suitable for performing business in the type of expert that the user is looking for. This site is a site where various experts can be introduced upon request, so there are a plurality of different types of mediators. For this reason, a file (hereinafter referred to as an intermediary information file) 15 in which information about the mediator is recorded is provided. Although not shown, the mediator information file 15 is a database file in which a number of records composed of fields such as “mediator ID”, “mediator name”, “department type”, and “e-mail address” are recorded. . In this embodiment, one mediator is determined for one expert type. Therefore, the number of records in the mediator information file 15 is the number of expert types handled by the system (introduction request page and The number of expert types displayed in the pull-down list in the type entry field of the expert registration page.
The intermediary requests the intermediary to mediate in advance by the service provider and obtains approval before registering information. The management terminal 5 is given a special access right to each file in the storage unit 10, and the person in charge of the service provider operates the management terminal 5 to open the mediator information file 15, The information obtained from the person is recorded in the mediator information file 15.

A major feature of such an expert registration system is that it provides reference information for selecting an expert to a user who has requested an introduction, and the reference information is information about a plurality of experts, This is a point that includes a question (hereinafter referred to as a request response question) set in response to a user request and an answer to the request response question. Hereinafter, these points will be described in detail.
In the server 1 shown in FIG. 2, a question recording program 103 and an answer recording program 104 are installed. The question recording program 103 is a program for recording a request-response question input at the mediator terminal 2 in the question information file 13. The answer recording program 104 is a program that records an answer to a request-response question in the answer information file 14 in association with the request-response question.

First, the request response question will be described.
In this embodiment, two types of questions are set as request-response questions. One is a question for evaluating the feasibility of the requested work (hereinafter, a possibility evaluation question). The other is a question for evaluating the propensity of an expert (hereinafter referred to as a propensity evaluation question).
The possibility question is a question in which the intermediary who checked the requested task information sent from the user examines whether it is necessary as a condition for performing the requested task, and asks whether the condition is satisfied. . In the case of a social insurance laborer as an example, if the user who requested the introduction is a company of a certain scale and the requested work is labor insurance enrollment and filing procedures, the intermediary will be able to apply for electronic application and payment. However, it is judged that it is an indispensable condition. In this case, the intermediary sets a request response question “Is it possible to do electronic application and electronic payment?”. Further, the intermediary sets a question such as “How many employees are in the company with the largest number of employees in the client company currently receiving the labor insurance business” as necessary?

In this way, although the possibility evaluation question is a question related to the ability to perform the requested work, it is not a direct question such as “Is it possible to do XX work?” From the standpoint of an expert, he examines the necessary conditions for carrying out the requested work and asks for objective facts as to whether the conditions are satisfied.
The propensity evaluation question is a question for evaluating the personality, tendency, type, etc. of the expert that the user wants to know, although it is not directly related to the feasibility of the requested task. For example, a question such as "Do you think it is unavoidable to give more detailed information because the user is an amateur, or do you think you should provide as much detailed information as possible even if the user does not understand everything?" Can be considered. In addition, in the case of an expert who works between a user and an administrative institution such as various professionals, a question about how to face the administrative institution may be asked. For example, “Do you think you should refrain from doing something that is beneficial to the user but annoying the government, or if it is beneficial to the user, do you think that there is no help for the administrative agency? "?"

  Each request-response question is input at the mediator terminal 2 and recorded in the question information file 13 by the question recording program 103. The server 1 prepares a page for inputting each question and starting a question recording program (hereinafter referred to as a question input page). In this embodiment, when the introduction request information is registered, the server 1 automatically sends an e-mail to the mediator terminal 2 to request an input of a request response question (hereinafter referred to as a question input request). Program) 105 is implemented. As shown in FIG. 5, the question input request program 105 is executed as a subroutine of the introduction request information registration program 101. Finally, when the question input request program 105 is executed, the introduction request information registration program 101 is completed.

  FIG. 10 is a schematic diagram showing an example of an electronic mail (hereinafter, a question input request mail) transmitted to the mediator terminal 2 transmitted by the question input request program 105. As shown in FIG. 10, in the question input request mail, there is written a text indicating that there is a new introduction request in the expert type handled by the mediator, and that the request response question is to be examined and input. A hyperlink 77 labeled “Link to a question input page” is incorporated, and this hyperlink 77 is linked to a question input page (hereinafter referred to as a question input page link). The question input page link 77 includes an introduction request ID as an argument.

FIG. 11 is a schematic diagram illustrating an example of a question input page. As shown in FIG. 11, the question input page displays the introduction request information transmitted from a certain user. In addition, columns 78 and 79 for inputting request-response questions are provided below the place where the introduction request information is displayed. In this embodiment, a possibility evaluation question input field 78 and a propensity evaluation question input field 79 are separated. Each of the columns 78 and 79 is provided with a text box for inputting a question content (hereinafter referred to as a question input box) and a radio button for setting a data type of an answer (hereinafter referred to as a type setting button). Further, a button (hereinafter referred to as a question addition button) 80 labeled “Increase questions” is provided in each column. When the question addition button 80 is clicked, a combination of a question input box and a type setting button is added and displayed.
The question input page is provided with an input content confirmation button. When this button is clicked, the input content confirmation page is displayed. When the send button provided there is clicked, the question recording program 103 is displayed. Is to be executed. The send button incorporates the introduction request ID passed when opening the question input page, and is programmed to be passed to the question recording program 103 as an argument.

  The question recording program 103 records each question in each record of the question information file 13. That is, according to the introduced introduction request ID, the question information file 13 having a file name corresponding to the introduction request ID is opened. Then, a new record is added in the question information file 13, and the content of the question input box in the top row of the possibility evaluation question column is recorded in the “question content” column. In the “question type”, information indicating a possibility evaluation question is recorded. In the “answer data type”, information corresponding to the setting with the type setting button is recorded. When there is an input on the next line, the question recording program 103 adds a new record to the question information file 13 and records each field in the same manner. The question entered in the propensity assessment question field is the same except that information indicating that it is a propensity assessment question is recorded in the “question type” field. A new record is added and entered in each field. Record information.

  On the other hand, the server 1 is provided with an answer page creation program 106 for creating a page (hereinafter referred to as an answer page) for causing each expert to answer each inputted question. The answer page creation program 106 is executed as a subroutine of the question recording program 103. The question recording program 103 ends when the answer page creation program 106 is called and executed after each request-response question is recorded in the question information file 13 as described above. It should be noted that when the answer page creation program 106 is called and executed, it is programmed to pass the introduction request ID as an argument.

FIG. 12 is a schematic diagram showing an example of an answer page created by the answer page creation program 106. As shown in FIG. 12, in addition to the introduction request information, each request corresponding question is displayed on the answer page. Each request-response question is provided with an answer column 81. The answer field 81 corresponds to the answer data type. The text box is a text box, the YesNo type is a radio button for selecting “Yes” or “No”, and the numeric type is a box for inputting a numerical value. It is said.
The server 1 has an answer request program 107 installed therein. The response request program 107 is executed as a subroutine of the response page creation program 106. When the reply request program 107 is executed after creating the reply page as described above, the reply page creation program 106 is completed.

The answer request program 107 newly creates an answer information file 14 that records the answer to each request-response question, stores it in the storage unit 10, and sends the request-response question to each type of expert specified by the introduction request information. This is a program that sends an email requesting an answer (hereinafter referred to as an answer request email).
FIG. 13 is a schematic diagram showing an example of the structure of the answer information file 14. The answer information file 14 is also a file name of a predetermined pattern using the introduction request ID. For example, similarly, if the introduction request ID is IR20150001, the response information file 14 is IR2015001A.dbf (file name with an A added at the end and the identifier as .dbf).

  As shown in FIG. 13, the answer information file 14 records records composed of fields of “expert ID”, “answer 1”, “answer 2”, answer 3 ”,... Corresponding to the number of answer experts. It is a database file. “Answer 1” is a field in which an answer to the first question of the corresponding question file (IR201001Q1 question in the above example) is recorded. Similarly, “Answer 2” is a field in which an answer to the second question of the corresponding question file (in the above example, the question of IR201001Q2) is recorded. “Answer 1” is a field in which the content of the answer to the first question (in the above example, the question of IR201001Q1) is recorded.

The response request program 107 creates a response information file 14 as shown in FIG. 13 and stores it in the storage unit 10 (the number of records is zero at this time), and then automatically generates and transmits a response request mail. At this time, the answer request program 107 embeds a hyperlink to the answer page in the answer request mail, and makes an e-mail message for requesting to answer the question by accessing the answer page.
FIG. 14 is a schematic diagram illustrating an example of an answer request mail. As shown in FIG. 14, a hyperlink (hereinafter referred to as an answer page link) 82 to an answer page is incorporated in the answer request mail. The server 1 is equipped with a program (hereinafter referred to as an answer page display program) 108 for displaying an answer page on the expert terminal 4, and the answer page link 82 is an activation button of the answer page display program 108.

  The response request program 107 searches the introduction request information file 11 using the introduction request ID as a search key, and acquires the value of the “type ID” field of the corresponding record. Next, the expert standard information file 12 is searched using the acquired value as a search key, and the values of “expert ID” and “e-mail address” of all corresponding records are acquired. Then, an answer page link 82 is generated in a state where the introduction request ID and the expert ID are incorporated as arguments, and an answer request mail is created by incorporating the answer page link 82 into a standard mail form. Then, the created response request mail is transmitted to the e-mail address of each acquired expert. The answer request program 107 is now complete.

As shown in FIG. 12, the answer page has an input content confirmation button, and the input content confirmation page linked to the input content confirmation button has an answer transmission button. The answer transmission button is an activation button for the answer recording program 104. The answer page display program 106 is programmed to generate an answer page and display it on the expert terminal 4 with the introduction request ID and the expert ID embedded in the answer sending button. That is, the answer recording program 104 is started with the introduction request ID and the expert ID as arguments.
The answer recording program 104 opens the corresponding answer information file 14 (“IR2015001A.dbf” in the above example) according to the introduction request ID passed as an argument. Then, a new record is added, the passed expert ID is recorded in the “expert ID” field, and the contents of each answer entered on the answer page are “answer 1”, “answer 2”,. Record in each field.

  An important point in the answer page and answer recording program 104 is that a time limit is set from when the answer page is sent to the expert terminal 4 until the answer is made (until the answer send button is clicked). . The answer page display program 108 starts the timer count when the HTML file of the answer page is transmitted to the expert terminal 4 and displayed on the expert terminal 4. And it will be in the state which monitors whether the reply transmission button was clicked (whether the reply recording program 104 started). When the answer transmission button is not clicked within the time limit, the answer page display program 108 invalidates the answer transmission button (that is, the answer recording program does not start even when the answer transmission button is clicked). The response message cannot be sent because the response was not sent to. Please understand that the error message such as “Please acknowledge.” Is programmed in the answer page and displayed on the expert terminal 4. The time limit is set to, for example, the number of questions × 5 seconds.

In this way, the response content transmitted from each expert terminal 4 and recorded in the response information file 14 is appropriately referred to by the requesting user and used for expert selection. Hereinafter, this point will be described.
As shown in FIG. 2, a notification program 109 is installed in the server 1. The notification program 109 is a program for transmitting a mail (hereinafter referred to as a notification mail) for notifying the user that preparation for transmission of reference information for selecting an expert has been completed.
FIG. 15 is a flowchart showing an outline of the notification program 109. The notification program 109 is automatically executed periodically, for example, once a day. As shown in FIG. 15, the reference information transmission preparation program opens the introduction request information file 11 and checks the value of the “notification mail transmission presence / absence” field for each record. The default value of the “notification mail transmission presence / absence” field is a false value (no transmission).

  The notification program 109 has a false value in the “notification email transmission presence / absence” field, and a predetermined response collection period (for example, one response time) from the value in the “answer request date / time” field (date and time when the response request email is transmitted). The introduction request ID is acquired for the record that has passed the week), and the number of records in the answer information file 14 corresponding to the introduction request ID is acquired. If the number of records is two or more, a notification mail is automatically created and a notification mail is transmitted. Then, information indicating “present” is recorded in the “notification mail transmission presence / absence” field of the introduction request information file 11. When the number of records is one or less, the notification program 109 transmits an apology email indicating that no expert who can be introduced has been registered. For any mail, the referral request information file 11 is searched using the referral request ID as a search key, and the value of “electronic mail address” of the corresponding record is acquired and transmitted. When such processing is performed for all the records in the introduction request information file 11, the notification program 109 is finished.

  Although the illustration of the notification mail is omitted, since the preparation of reference information for selecting an expert has been completed, text indicating that the user wants to access the site is described, and a hypertext for displaying the reference information page on the user terminal 3 is described. A link (hereinafter referred to as a reference information page link) is incorporated. The server 1 is mounted with a program (reference information page transmission program) 110 that generates a page for displaying reference information and transmits it to the user terminal. The reference information page link executes the reference information page transmission program 110 with the introduction request ID as an argument.

  FIG. 16 is a schematic diagram illustrating an example of the reference information page. As shown in FIG. 16, in addition to the column displaying the introduction request information transmitted by the user, the reference information page corresponds to the contents of each request response question set by the mediator for the introduction request information and each request response question. Each expert's answer is displayed. Answers are displayed for each expert. In addition, a button (hereinafter referred to as a detail display button) 83 indicating “detail” is provided beside each portion where the name of each expert is displayed. When the detail display button 83 is clicked, the typical information of the expert (the contents of the expert standard information file 12) is displayed.

  The reference information page transmission program 110 searches the introduction request information file 11 using the introduction request ID included in the reference information page link as a search key, acquires information on the corresponding record, and incorporates it into the reference information page for confirmation. Further, the question information file 13 corresponding to the introduction request ID is opened to obtain each request corresponding question. Then, the corresponding answer information file 14 is opened, the information of each record is incorporated together with each request corresponding question as shown in FIG. 16, and a reference information page is created. Then, the created reference information page is transmitted to the user terminal and displayed on the user terminal by the browser function of the user terminal. This completes the reference information page transmission program 110. In FIG. 16, each question and each answer are arranged in the vertical direction of the page, and information of each expert is arranged in the horizontal direction, but this may be displayed in reverse.

The overall operation of the expert introduction system of the embodiment according to the above configuration will be described below.
Each expert who wants to be introduced clicks the expert page button 76 on the top page, displays the expert registration page on the expert terminal 4, inputs each information, and transmits it to the server 1. The server 1 records each transmitted information in the expert fixed information file 12.
The person in charge of the service provider decides an intermediary for each expert type to be introduced on this site, and asks the intermediary for work in advance. In this embodiment, the mediator is an expert of the same type as the expert type in charge, and has knowledge and experience above average. The person in charge records information of each mediator in the mediator information file 15 using the management terminal 5.

A user who needs an expert for a specific task browses the introduction site on the user terminal 3. Then, an introduction request button 71 is clicked, and information is input on the introduction request page. Then, a transmission button is clicked on the input content confirmation page, and each information is transmitted to the server 1. On the server 1, the introduction request information registration program 101 operates, and information is recorded in the introduction request information file 11.
Thereafter, the introduction request information registration program 101 creates a new question information file 13 and executes the question input request program 105 as a subroutine. As a result, a question input request mail is transmitted to the mediator terminal 2 of the mediator in charge of the expert type. The mediator displays the question input request mail on the mediator terminal 2, and clicks the question input page link 77 included in the mail. As a result, a question input page is displayed on the mediator terminal 2.

The intermediary checks the introduction request information displayed in the question input page, and examines the possibility evaluation question and the propensity evaluation question. Then, each request-response question that seems appropriate is input on the question input page, and is transmitted to the server 1 by clicking the transmission button on the input content confirmation page. In the server 1, the question recording program 103 operates and records the transmitted question in the question information file 13. Thereafter, the question recording program 103 executes the answer page creation program 106 as a subroutine.
The answer page creation program 106 creates an answer page in a state where each request-response question recorded in the question information file 13 is incorporated. Then, the answer request program 107 is executed as the subroutine. The reply request program 107 transmits a reply request mail to each expert terminal 4 operated by the expert of the expert type requested for introduction.

Each expert terminal 4 receives an answer request mail, and each expert views the answer request mail. Then, an answer page link 82 included in the answer request mail is clicked, and the answer page is displayed on the expert terminal 4.
Each expert inputs an answer to each request corresponding question while viewing the answer page. Then, a transmission button is clicked on the input content confirmation page, and each answer is transmitted to the server 1. On the server 1, an answer recording program 104 operates and records the answer in the answer information file 14.

On the other hand, the notification program 109 on the server 1 operates periodically, such as once a day, and opens the introduction request information file 11. Then, it is determined whether or not there is a record (introduction request) that has not been sent the notification mail and that has passed the answer collection period (for example, one week) from the reply request mail transmission. If there is, the response information file 14 corresponding to the introduction request is opened, and it is determined whether there are two or more records. If there are two, a notification mail is transmitted to the user terminal 3 that has made the introduction request. If there are less than one record, send an apology email.
The user to whom the notification mail is transmitted clicks the reference page link included in the notification mail and displays the reference page on the user terminal 3. Then, the expert is determined based on his / her own judgment by referring to the standard information of each expert and the answer to the request response question. After that, the user contacts the expert according to the contact information included in the expert template information, and after passing through more detailed request work, requesting the creation of an estimate, confirming the estimated amount in the created estimate, etc., formally Request work from an expert.

According to the expert introduction system of the embodiment related to the configuration and operation described above, when a user searches for an expert, when he / she inputs requested work and transmits introduction request information, he / she is an expert who exceeds the average in the type of expert being searched. A mediator can set a request-response question and refer to the information of each candidate expert along with the answer. For this reason, an expert can be selected more appropriately.
In this case, since the request response questions include possibility evaluation questions set from the same expert's standpoint, the user evaluates each expert's work feasibility by looking at the answer status to the possibility evaluation questions. Based on this, the best expert can be selected. It is not impossible for users to set their own possibility evaluation questions, but it is unclear what points are important regarding the performance of the requested work, so they do not know what and how to ask There are many. For this reason, it is often impossible to set an appropriate possibility evaluation question. The system according to the embodiment does not have such a problem, and an optimal expert can be selected while looking at answers to appropriately set questions from the standpoint of a similar expert.
In the system of the embodiment, since the propensity evaluation question is included in the request response question, the user can evaluate whether it is an expert of a type suitable for himself or his company, and selects an expert based on the evaluation result. can do. This makes it possible to select a more appropriate expert. Note that the propensity evaluation question may be a question such as a personality test or a psychological test.

  Note that the system of this embodiment only provides information of a plurality of experts as reference information to the user as described above, and does not ultimately determine one expert and introduce it to the user. This point has significance in relation to the charge for using the system. That is, there are two types of charging for the system usage fee: charging to the user side and charging to the expert side. When charging to the user side, the user pays a business fee to the selected expert, and thus bears a system usage fee. As a result, the user tends to hesitate to use the system because it feels a heavy burden. For this reason, it is better to charge the expert side. Since the selected expert receives a reward for the business, it is assumed that the selected expert is charged in a commission manner. In this case, if the system ultimately introduces one expert to the user, the user receives a commission from the introducing expert when viewed from the user side. Or doubts arise. In some cases, you might be wondering if you are introducing an expert who pays higher commissions.

In consideration of the above points, the system of the embodiment does not introduce one expert in the end, but introduces a plurality of experts and shows reference information for each answer to a request-response question, while providing standard information for each expert. (Contact information, etc.). From this information, the user finally selects one expert. Although the service provider collects a fee from one selected expert, it is the user who has decided on that expert, so there is no particular unfair impression.
However, in the above-described embodiment, the notification program 109 may be configured to transmit a notification mail to the user terminal 3 even when an answer to a request response question is generated from only one expert. In this case, the answer to the request-response question is only one expert, and only the fixed information is provided to the user for the other experts.

In the above embodiment, the answer page display program counts a timer after the HTML file of the answer page is transmitted to the expert terminal 4 and displayed, and the answer is displayed as long as the answer is not transmitted within the time limit. Are not recorded (the answer recording program 104 is not executed). This configuration is a configuration for ensuring the reliability and objectivity of answers by each expert. Among the request-response questions, the possibility evaluation question is a question that objectively evaluates the knowledge and ability of the expert at that time. Must be answered. Taking lawyers as an example, let's say that you need to know certain legal matters in order to carry out a desired job. In this case, the request response question will be a question about the relevant legal matters, but the question cannot be answered immediately, it seems to be answered after investigation, or it is answered after asking people. Obviously, it is not suitable as an expert. For this reason, in order to determine whether or not the question can be answered immediately, a time limit is set, and if the time limit is exceeded, it is not handled that there is an answer.
This is also true for propensity assessment questions. When a certain long answer time is given to a certain tendency evaluation question, an answer that is intentionally different from one's own tendency can be intentionally made, and an answer that does not reflect the expert's tendency is likely to be transmitted. For this reason, it is desirable to limit the response time to be short. The configuration of the answer page display program 106 is meaningful to satisfy such a request.

  Also, as shown in FIG. 12, on the answer page displayed on each expert terminal 4, the information (company name, person in charge, telephone number, etc.) of the user who sent the introduction request information is not displayed. Yes. This is to prevent the expert from contacting the user directly. This is because if the information such as the contact information of the user is known, the expert may contact the user directly to conduct business activities (sale), and the user may be inconvenienced.

  In the system of the above embodiment, the content of the reference page provided to the user may include comments by intermediaries, rankings of each expert, and the like. Specifically, when the notice program 109 creates a reference information page for an introduction request ID for which the answer collection period has passed and the number of records in the answer information file 14 is two or more, Announcement mail is sent, and a reference information page for intermediaries is created separately. In the notification mail addressed to the mediator, a text indicating that a comment is requested by referring to the contents because the answer has been received from each expert is described, and a link of the reference information page for the mediator is incorporated. The intermediary reference information page is provided with a comment description column (text box). The intermediary inputs a comment while viewing the answer results of each expert, and clicks the send button. The introduction request information file 11 is provided with a field of “Intermediary comment”, and a program for recording the input comment in this field is embedded in the send button. Then, the reference information page transmission program 110 is programmed to read this comment from the introduction request information file 11 and incorporate it into the reference information page for transmission to the user terminal.

Further, the intermediary can determine the ranking of each expert while looking at the answer status to the request response question by each expert, and can also include this ranking information in the reference information page. Specifically, the answer information file 14 has a “ranking” field. The intermediary reference information page is provided with a ranking entry field, and the ranking entered here is recorded in the “ranking” field of the answer information file 14. When the reference information page transmission program 110 generates a reference information page and transmits it to the user terminal, the reference information page transmission program 110 displays the ranking information of the expert in addition to the display column of the answer contents of each expert. In addition, it is also possible to display the evaluation (comment) by the mediator for each expert in a text in the same manner.
If the ranking information and evaluation information of each expert by the mediator are displayed together on the reference information page in this way, it is preferable for the user to select an expert more appropriately.

  Further, evaluation information by other users can be displayed on the reference page. More specifically, when an expert is introduced by the system as described above, an email requesting input of evaluation information by the user is transmitted from the system to the user terminal 3 after the introduction. On the server 1, an evaluation information input page by the user is prepared. The user displays this page on the user terminal 3 and inputs the evaluation information. The storage unit 10 stores an expert evaluation information file that records user evaluation information for each expert, and the input evaluation information is recorded in this file. In the reference page shown in FIG. 16, a command button labeled “View evaluation information by other users” is provided in the display column of each expert (for example, next to the column displaying the name). A program start command for displaying the contents of the expert evaluation information file is embedded. The evaluation information by the user includes information such as whether the expert was allowed to do the job or not, and the expert's impression. In the case of an expert who continuously requests business such as an advisor, information on whether the request has been continued or canceled may be included. In any case, when evaluation information by other users is displayed on the reference page in this way, an expert can be selected with reference to the information, so that more appropriate selection can be performed.

The propensity evaluation question can be set by the user himself / herself. Specifically, an input field for a propensity evaluation question set by the user is provided on the introduction request page. When the introduction request information registration program 101 newly creates the question information file 13, the input tendency evaluation question is recorded in the first record. The question information file 13 is provided with a field of “questioner type”, in which information for determining whether the question is set by the user or set by the mediator is recorded. The user-set propensity evaluation question recorded in this way is transmitted to each expert terminal 4 together with other questions set by the broker, and the contents of the answer are similarly incorporated in the reference information page and displayed on the user terminal 3. .
In the case of the above configuration, since the user can set an arbitrary propensity evaluation question, it is possible to evaluate in more detail whether or not it is the type of expert that suits you or your company, and in this regard, a system that can select an expert more appropriately Become. In addition, there are cases where the user does not know what kind of question may be asked as a propensity evaluation question, so list some typical or representative questions as templates, and use a pull-down list, etc. You may make it choose and input.

  In the above embodiment, the answer request mail is transmitted to all experts of the type that matches the expert type included in the introduction request information, and the information of all the experts who sent the answers is displayed on the reference information page. You may make it narrow down and send a reply request mail. Specifically, in the answer request program, the expert standard information file 12 is searched with another search key in addition to the expert type. For example, a request location information input field is provided on the introduction request page. The requested location information input column is a column for inputting information on a location where business is desired to be provided. Then, the answer request program adds the information entered in the requested location information to the search key, searches the expert standard information file 12, acquires the “e-mail address” of the hit record, and similarly sends the answer request mail. get. If the number of registered experts is large and the number of experts sending answers is very large, a large amount of information will be posted on the reference information page. Is preferable. As for narrowing down, in addition to location information, it may be years of experience as an expert, gender, or age. Information such as years of experience, sex, and age is input in advance by each expert at the time of expert registration, and is recorded in the expert fixed form information file 12.

In the above embodiment, the introduction site introduces an arbitrary type of expert from a plurality of different expert types. However, when implementing the present invention, only one type of expert may be introduced. . For example, only a social insurance labor worker may be introduced. In the case of a type that introduces a single type of expert, a type input field is not provided on the introduction request page, and the field of “expert type ID” is not provided in the expert standard information file 12.
In the case of a system that handles a plurality of expert types, a field for identifying a type is provided in the expert fixed information file 12 as described above, and a plurality of types of experts are registered in a batch. An expert fixed information file may be provided.

Moreover, in the said embodiment, although the server 1 was demonstrated as a single server computer, it may be a some server. For example, a server for providing each page (web server) and a server for data processing (database server) may be provided separately, or a storage server for recording and reading information may be provided separately. As in cloud computing, a plurality of servers may virtually constitute one server.
In some cases, the server 1 is also used as a mail server. In this case, the mail such as the above-described question input request mail is transmitted from the server 1 to each terminal 2, 3, 4 via the mail server on the receiving side. The When the server 1 is not used as a mail server, the system has an account for another mail server, and is transmitted via the mail server via the mail server.

  In the above embodiment, the introduction site is a company site. However, the system of the present invention can be configured for home use, and the server 1 provides a site for introducing home experts. It can also be configured as In this case, the expert may be an expert who provides health and welfare-related services such as medical services and nursing care services, or an expert who advises when purchasing expensive products such as cars and homes. In addition, the system may be configured to introduce experts who give advice on important matters in life such as advancement, employment, and marriage.

1 server 100 intranet 101 introduction request information registration program 102 expert registration program 103 question recording program 104 answer recording program 11 introduction request information file 12 expert fixed information file 13 question information file 14 answer information file 2 mediator terminal 3 user terminal 4 expert terminal 5 Management terminal 6 Internet

Claims (6)

An expert introduction system that provides expert information to users who are looking for experts to request work, and introduces them.
A server connected via a network to a user terminal operated by a user and an expert terminal operated by each expert;
A storage unit in which information is stored and read out by the server;
An intermediary terminal that can be read and recorded for each file stored in the storage unit, operated by an intermediary who has knowledge of expert conditions suitable for conducting business in the type of expert the user is looking for And
In the storage unit,
Expert fixed information file that records fixed information including the name and business location of each expert,
A referral request information file that records user referral request information,
A question information file,
Answer information file is stored,
The server can display the introduction request page on the user terminal, and the introduction request page allows the requested job information, which is the content of the job to be requested, to be input and transmitted to the server as the introduction request information together with the user identification information. Is a screen that can
The server is equipped with an introduction request information registration program, a question input request program, a question recording program, an answer recording program, and a reference page transmission program.
The introduction request information registration program is a program that records the introduction request information in the introduction request information file when the introduction request information is transmitted from the user terminal.
In the question recording program, after the introduction request information is transmitted from the user terminal, a request response question, which is a question set according to the requested task information included in the introduction request information, is input at the broker terminal, and the broker terminal Is a program that records the request response question in a question information file when sent from
The request response question includes a possibility evaluation question that is a question for evaluating the feasibility of the requested task.
An answer recording program is a program that records an answer to an answer information file when an answer to a request-response question is input from an expert terminal and transmitted from the expert terminal.
The reference page transmission program reads a request response question set corresponding to the requested task information included in the introduction request information from the question information file and reads an answer to the request response question from the answer information file and answers the request response question Is incorporated into the reference page in a state where it is supported, and is sent to the user terminal of the user who sent the referral request information for display.
An answer page transmission program for displaying an answer page to be displayed on the expert terminal and inputting an answer to the request answer question on the expert terminal and transmitting the answer page to the server is implemented in the server.
The answer recording program starts a timer when an answer page containing a request-response question is displayed on the expert terminal, and only if the answer is sent to the server when the timer count is within the set time limit. Is recorded in the answer information file,
The expert introduction system characterized in that the time limit is a time set to objectively evaluate expert knowledge and ability .   The expert introduction system according to claim 1, wherein the request correspondence question includes a tendency evaluation question set by an intermediary as a question for evaluating a propensity of an expert in an expert type who performs the requested task. The interrogator recording program, when the propensity evaluation question is transmitted from the user terminal is input at the user terminal, a program for recording the propensity evaluation questions to the question information file,
3. The expert introduction system according to claim 2 , wherein the answer incorporated in the reference page by the reference page transmission program includes a propensity evaluation question transmitted from the user terminal and an answer from the expert. The server is implemented with a program for transmitting and displaying a page for inputting the propensity evaluation question to the user terminal, the page including a plurality of template propensity evaluation questions, and the propensity evaluation 4. The expert introduction system according to claim 3, wherein a question can be selected from a model and transmitted to the server. The reference page transmission program is limited to the case where there is a response from two or more experts about a request response question that is input for one introduction request and recorded in the request response information file, and is recorded in the response information file. expert introducing system according to any one of claims 1 to 4, characterized in that a program for transmitting a reference page. The expert fixed information file is a file in which fixed information of experts of different expert types is recorded or a file provided for each expert type,
The introduction request page includes a type input field for inputting an expert type,
The request information registration program is a program for recording the expert type input on the introduction request page in the introduction request information file,
The server sends the request response question recorded in the request response question file in response to the introduction request information to the expert terminal operated by the expert of the expert type inputted when the introduction request is made. expert introducing system according to claim 1 to 5, characterized in that answer request program for requesting a reply is mounted.

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