JP5518956B2 - Work management apparatus, work management method and program - Google Patents

Description

  The present invention relates to a work management apparatus, a work management method, and a program.

  Recently, collaborative work by multiple workers is being carried out in various organizations. In such an organization, since different tasks are shared by a plurality of workers instead of the same task, which worker performs which task is determined by the task scheduled to be performed. Then, after the assignment is determined, when it becomes necessary to re-determine the assignment due to the addition of a new work or the retention of the work, a new worker is added or a worker who is assigned another work is assigned.

  With respect to the assignment of workers in the above assignment, for example, it is conceivable to estimate the busyness of each worker who is assigned another work and assign a worker with relatively low busyness to a new work. The busyness estimation method is disclosed in Patent Document 1.

  It is also conceivable to reduce the priority of existing work and assign a worker who is performing the work with lowered priority to a new work. For example, Patent Document 2 discloses a method of lowering the priority of work that is less affected by stay and assigning a worker who is performing the work with lowered priority to the work in which stay has occurred when stay occurs. Has been.

JP 2010-140271 A JP 2008-135554 A

  However, in the method described in Patent Document 2, a worker who is performing a work affected by the stay cannot be assigned to a new work. Further, in the method described in Patent Document 1, the busyness of each worker is estimated, but when the same work is performed in a group of a plurality of workers, it is not clear from the busyness of the individual worker. It is difficult to derive busyness as a group.

  Therefore, the present invention has been made in view of the above problems, and an object of the present invention is a novel and capable of estimating whether or not a new work can be accepted based on the remaining capacity in units of work groups. An object of the present invention is to provide an improved work management apparatus, work management method, and program.

In order to solve the above-described problem, according to an aspect of the present invention, surplus workers in each work group are obtained from the workers in each work group and the workers required for the work performed in each work group. Based on the surplus worker number estimation unit to be estimated, the required worker for the new work when a new work occurs, and the surplus workers in each work group estimated by the surplus worker number estimation unit An operation for estimating the work of each worker based on the location of each worker by referring to a database indicating the work types that can be executed at each work location, and an acceptance / rejection estimation unit that estimates the acceptance of the new work. It includes an estimation unit, workable number of each work area, a worker who is in the work area, and based on the estimated activities for each worker, and a group estimation unit for estimating the respective work group Work management apparatus is provided.

  The acceptability estimation unit may estimate that the new work can be accepted when the total number of surplus workers in one or more work groups is equal to or greater than the required number of workers for the new work.

  The acceptability estimation unit refers to a database indicating the characteristics of each worker, and further, the total number of surplus workers having characteristics corresponding to the new work is equal to or greater than the required number of workers for the new work It may be estimated that the new work can be accepted.

  The work management device refers to a database indicating a work place of each work group and a database indicating the number of work that can be executed at each work place, and performs the new work at the work place of the new work. An availability determination unit that estimates whether or not there is a vacancy may be further included, and the acceptability estimation unit may further estimate whether or not the new work can be accepted based on an estimation result by the availability status estimation unit.

  The acceptability estimation unit is configured such that a total number of surplus workers in one or more work groups is equal to or greater than the number of workers required for the new work, and the availability estimation unit sets the work place for the new work. When it is estimated that there is a vacant space for performing the new work, it may be estimated that the new work can be accepted.

  The acceptability estimation unit refers to a database indicating the characteristics of each worker, and further, the total number of surplus workers having characteristics corresponding to the new work is equal to or greater than the required number of workers for the new work It may be estimated that the new work can be accepted.

In order to solve the above-described problem, according to another aspect of the present invention, surplus in each work group is obtained from the workers in each work group and the workers required for the work performed in each work group. Whether to accept the new work on the basis of the step of estimating the worker, and when a new work occurs, based on the worker required for the new work and the surplus workers in the estimated work groups. A step of estimating the work of each worker based on the location of each worker, the number of work possible for each workplace, And a step of estimating each work group based on a worker at the work place and an estimated work of each worker .

In order to solve the above-mentioned problem, according to another aspect of the present invention, a computer is provided with each work group from workers in each work group and workers required for work performed in each work group. The surplus worker number estimating unit for estimating surplus workers in the above, and when a new work occurs, the necessary workers for the new work, and the surplus in each work group estimated by the surplus worker number estimating unit Each worker based on each worker's location with reference to a database indicating the type of work that can be executed at each work location A work estimation unit that estimates the work of each work group, a group that estimates each work group based on the number of work possible in each work place, the workers in each work place, and the work estimated by each worker. Program for functioning as a flop estimator, is provided.

  As described above, according to the present invention, whether or not a new work can be accepted can be estimated based on the remaining capacity of each work group.

It is explanatory drawing which showed the structure of the work management system by the 1st Embodiment of this invention. It is explanatory drawing which showed the specific example of worker information. It is explanatory drawing which showed the specific example of the work information by 1st Embodiment. It is explanatory drawing which showed the specific example of work place information. It is the functional block diagram which showed the structure of the new work reception apparatus. It is the functional block diagram which showed the structure of the work place management apparatus. It is the flowchart which showed operation | movement of the work place management apparatus. It is the functional block diagram which showed the structure of the estimation apparatus. It is the flowchart which showed operation | movement of the work estimation part. It is the flowchart which showed operation | movement of the work group estimation part. It is explanatory drawing which showed the specific example of the work condition. It is the flowchart which showed the operation | movement of the surplus worker estimation part by 1st Embodiment, and the acceptance | permission acceptability estimation part. It is explanatory drawing which showed the specific example of worker information. It is explanatory drawing which showed the specific example of the work condition. It is explanatory drawing which showed the structure of the work management system by 2nd Embodiment. It is explanatory drawing which showed the specific example of the work information by 2nd Embodiment. It is the flowchart which showed operation | movement of the surplus worker estimation part by the 2nd Embodiment, and the acceptance | permission acceptability estimation part. It is explanatory drawing which showed the specific example of the work condition. 7 is a flowchart showing the operation of a vacancy status estimation unit 79.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  In the present specification and drawings, a plurality of components having substantially the same functional configuration may be distinguished by adding different alphabets after the same reference numeral. However, when it is not necessary to particularly distinguish each of a plurality of constituent elements having substantially the same functional configuration, only the same reference numerals are given.

<< 1. First Embodiment >>
The work management system according to each embodiment of the present invention is applied to various organizations in which work is performed in units of work groups composed of a plurality of workers. For example, the work management system according to each embodiment of the present invention is applicable to a hospital that provides medical services in a work group composed of workers such as doctors, laboratory technicians, and nurses. Hereinafter, an example in which the work management system according to each embodiment of the present invention is applied to emergency medical care in a hospital will be described.

  FIG. 1 is an explanatory diagram showing the configuration of a work management system according to the first embodiment of the present invention. As shown in FIG. 1, the work management system according to the first embodiment of the present invention includes a worker information storage device 10, a work information storage device 20, a work location information storage device 30, and a new work reception device 50. A position detection device 40, a work place management device 60, and an estimation device 70. The worker information storage device 10, the work information storage device 20, the work location information storage device 30, the new work reception device 50, the work location management device 60, and the estimation device 70 are connected via the local network 16. . Hereinafter, the configuration and operation of each of the above devices will be sequentially described in detail.

<1-1. Worker Information Storage Device 10>
The worker information storage device 10 is a storage device that stores a database of worker information related to workers. The worker information includes information indicating a worker ID, work location, work content, executable work, and the like. The worker information will be described more specifically with reference to FIG.

  FIG. 2 is an explanatory diagram showing a specific example of worker information. The worker information in the first record shown in FIG. 2 indicates that the worker whose worker ID is “0001” is in the work place “operating room” and performs “surgery” as the work content. And that “inspection” can be performed. In FIG. 2, “operation” and “examination” are shown as executable operations, but the executable operations are further subdivided like “cardiac surgery”, “anaesthesia”, and “blood sampling”. It may be a work done. In the present embodiment, an executable work is described as an example of the characteristics of the worker, but the present embodiment is not limited to such an example. For example, the characteristics of an operator may be qualifications or abilities such as a doctor, laboratory technician, or nurse.

  The work place in the worker information is updated by the work place management device 60 by a method described later with reference to FIGS. 6 and 7, and the work content in the worker information is updated by the estimation device 70 as shown in FIGS. It is updated by a method described later with reference to it.

<1-2. Work Information Storage Device 20>
The work information storage device 20 is a storage device that stores a database of work information related to work. The work information includes information indicating a work ID, work contents, necessary worker information, and the like. This work information will be described more specifically with reference to FIG.

  FIG. 3 is an explanatory diagram showing a specific example of work information according to the first embodiment. The work information of the first record shown in FIG. 3 is that the work ID is “0001”, the work content is “surgery”, and the workers required to perform the work are “two workers who can be operated on”. ".

  The work information is registered in the work information storage device 20 when the operator inputs the work information to the new work reception device 50.

<1-3. Work location information storage device 30>
The work place information storage device 30 is a storage device that stores a database of work place information related to work places. The work location information includes information indicating the work location ID, the work location, the executable work, the number of executable work, and the position. With reference to FIG. 4, the work location information will be described more specifically.

  FIG. 4 is an explanatory diagram showing a specific example of work place information. In the work place information of the first record shown in FIG. 4, the work place ID is “0001”, the work place name is “operating room”, the executable work is “surgery”, and the number of executable works is Indicates "1 operation". The work location information in the first record includes information indicating the position detection device 40A in front of the operating room as the position information. This indicates that the “operating room” corresponding to the work place information of the first record corresponds to the installation position of the position detection device 40A. The position detection by the position detection device 40 will be described later in “1-5. Position detection device 40”.

<1-4. New Work Accepting Device 50>
The new work accepting device 50 is a device for accepting new work, accepting or accepting new work estimated by the estimating device 70, or outputting a work group capable of performing new work. Hereinafter, the configuration of the new work reception device 50 will be described more specifically with reference to FIG.

  FIG. 5 is a functional block diagram showing the configuration of the new work acceptance device 50. As illustrated in FIG. 5, the new work reception device 50 includes an operation unit 52, a control unit 54, and a display unit 56.

  The operation unit 52 functions as a new work input unit for an operator to input work information of a new work by an operation. The operation unit 52 may be a mouse, a keyboard, a touch panel, a button, a microphone, a switch, or a lever, and outputs work information input by an operator operation to the control unit 54 as an input signal.

  The control unit 54 controls the overall operation of the new work reception device 50. For example, the control unit 54 controls reception of a new work input by an operator operation on the operation unit 52. Further, the control unit 54 causes the display unit 56 to display a screen indicating whether or not the new work accepted by the estimation device 70 is accepted or a work group in which the new work can be performed.

  The display unit 56 functions as a work acceptable group output unit that displays a screen indicating whether or not new work can be accepted or a work group that can perform the new work according to control by the control unit 54. The display unit 56 may be a display device such as a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device.

<1-5. Position Detection Device 40>
The position detection device 40 is installed at a position corresponding to each work place in the hospital, and detects the position of each worker. For example, the position detection device 40 is installed in front of the work place, and detects the position of the worker by reading out authentication information such as a worker ID from the worker authentication device when the worker enters the work place. May be. Alternatively, the position detection device 40 may be an image sensor. In this case, the position detection device 40 may detect the position of the worker in the image by recognizing the obtained image. When detecting the worker, the position detection device 40 transmits the detected worker ID of the worker and the identification information of the position detection device 40 to the work place management device 60.

  Note that the position detection device 40 may be a portable device carried by each worker. In this case, the mobile device may estimate the current position information based on the GPS signal or the radio wave intensity, and transmit the estimated position information to the work place management device 60 together with the worker ID.

<1-6. Work place management device 60>
The work place management device 60 estimates the work place of each worker based on the information received from the position detection device 40. Hereinafter, the configuration and operation of the work place management device 60 will be described with reference to FIGS.

(Configuration of work place management device 60)
FIG. 6 is a functional block diagram showing the configuration of the work place management device 60. As illustrated in FIG. 6, the work place management device 60 includes a position information acquisition unit 62 and a work place estimation unit 64. 1 and 6 show an example in which the work place management device 60 and the estimation device 70 are provided separately, but the functions of the work place management device 60 and the estimation device 70 may be implemented integrally. Is possible.

  The position information acquisition unit 62 acquires information related to the position of the worker from the position detection device 40. For example, the position information acquisition unit 62 acquires the worker ID of the worker and the identification information of the position detection device 40 from the position detection device 40.

  The work place estimation unit 64 refers to the work place information storage device 30 based on the information acquired by the position information acquisition unit 62 and estimates the work place where the worker is present. Hereinafter, the operation of estimating the work place will be described in detail with reference to FIG.

  The operation of the present embodiment is roughly divided into four operations: estimation of a work place, estimation of a worker's work, estimation of a worker's work group, and estimation of a group that can accept a new work. The work location estimation operation described below is one of these operations.

(Operation of work place management device 60)
FIG. 7 is a flowchart showing the operation of the work place management device 60. As shown in FIG. 7, first, when the position information acquisition unit 62 of the work place management device 60 acquires the position information of the worker from the position detection device 40 (S100), the work place estimation unit 64 of the work place management device 60. Compares the work location corresponding to the worker location information, that is, the identification information of the location management device, with the location information included in the work location information stored in the work location information storage device 30 (S110).

  Subsequently, the work place estimation unit 64 estimates the work place of the worker from the comparison result of S110 (S120). For example, when a worker whose worker ID is “0001” is detected by the position detection device 40A in front of the operating room, the work location estimation unit 64 includes the position detection device 40A in front of the operating room as position information. The “operating room” indicated by the information is estimated to be the work place of the worker.

  And the work location estimation part 64 updates the worker information of the worker information storage device 10 according to the estimation result of S120. For example, when the work place of the worker ID “0001” in the worker information is “examination room”, the work place of the worker ID “0001” is updated to “operating room”.

<1-7. Estimating device 70>
The estimation device 70 functions as a work management device that estimates whether or not a new work can be accepted or a work group that can perform a new work. Hereinafter, the configuration and operation of the estimation device 70 will be described with reference to FIGS.

(Configuration of estimation device 70)
FIG. 8 is a functional block diagram showing the configuration of the estimation device 70. As illustrated in FIG. 8, the estimation device 70 includes a work estimation unit 72, a work group estimation unit 74, a surplus worker estimation unit 76, and an acceptability estimation unit 78.

  The work estimation unit 72 estimates the work of the worker based on the work location of the worker indicated by the worker information stored in the worker information storage device 10. Details of the worker's work estimation will be described later with reference to FIG.

  The work group estimation unit 74 estimates each work group based on the possible number of work in each work place, the worker in each work place, and the work estimated by each worker. Details of the worker's work group estimation will be described later with reference to FIGS. 10 and 11.

  The surplus worker estimation unit 76 estimates surplus workers in each work group from the workers in each work group and the workers required for the work performed in each work group. The acceptance / rejection estimation unit 78 estimates acceptance / rejection of new work or a work group capable of performing new work based on the estimation result by the surplus worker estimation unit 76. Details of the estimation regarding the acceptance of new work performed by the surplus worker estimation unit 76 and the acceptability estimation unit 78 will be described later with reference to FIGS.

(Operation of the estimation device 70: work estimation)
FIG. 9 is a flowchart showing the operation of the work estimation unit 72. As illustrated in FIG. 9, first, the work estimation unit 72 acquires information indicating the work place of the worker from the worker information storage device 10 (S200). Further, the work estimation unit 72 acquires information indicating work that can be performed at the work place of the worker from the work place information storage device 30 (S210). Subsequently, the work estimation unit 72 acquires information indicating the work that can be performed by the worker from the worker information storage device 10 (S220).

  Then, the work estimation unit 72 estimates the work of the worker based on the information acquired in S210 and the information acquired in S220 (S230). Specifically, the work estimation unit 72 estimates a work that can be performed at the work place and that is a work that can be performed by the worker as the work of the worker. For example, when the worker is in the operating room, the work that can be performed in the operating room is surgery, and the work that can be performed by the worker is surgery, the work estimation unit 72 estimates that the work of the worker is surgery. To do.

  Thereafter, the work estimation unit 72 updates the work contents of the corresponding worker in the worker information storage device 10 according to the estimation result of S230 (S240).

(Operation of the estimation device 70: work group estimation)
FIG. 10 is a flowchart showing the operation of the work group estimation unit 74. As shown in FIG. 10, the work group estimation unit 74 first acquires information indicating the work place of each worker from the worker information storage device 10 (S300). Then, the work group estimation unit 74 acquires information indicating the number of possible works at each worker's work place from the work place information storage device 30 (S310).

  In addition, the work group estimation unit 74 acquires information indicating a worker who is in the same work place as the work place of each worker from the “work place” of the worker information storage device 10 (S320).

  In addition, the work group estimation unit 74 acquires information indicating the work of the worker at the same work place from the “work content” of the worker information storage device 10 (S330). Then, the work group estimation unit 74 acquires the necessary worker information for the work obtained in S330 from the work information storage device 20 (S340).

  After that, the work group estimation unit 74 estimates a work group from the number of possible works in the work place acquired in S310, the workers in the same work place acquired in S320, and the necessary worker information of the work acquired in S340. (S350).

  For example, as shown in FIG. 11, when there are workers A, B, and C in the operating room, the workers A, B, and C are operating, and the number of possible operations in the operating room is “1”, Since only one operation can be performed in the room, the work group estimation unit 74 can estimate that the workers A, B, and C belong to the same work group.

  Or, as shown in FIG. 11, when there are two workers who need surgery, one person cannot perform surgery, so three workers are divided into two and one. I don't think I'm working. From this point of view, the work group estimation unit 74 can estimate that the workers A, B, and C belong to the same work group.

(Operation of the estimation device 70: acceptability estimation)
FIG. 12 is a flowchart showing the operations of the surplus worker estimation unit 76 and the acceptance / rejection estimation unit 78. As shown in FIG. 12, when a new work is input to the new work reception device 50 by the operator (S400), the surplus worker estimation unit 76 acquires necessary worker information for the new work from the work information storage device 20. (S410). Moreover, the surplus worker estimation part 76 acquires the worker who satisfy | fills a requirement of a required worker with reference to the executable work of the worker information storage device 10 (S420).

  Then, the surplus worker estimation unit 76 estimates the work group of the worker that satisfies the requirements of the necessary worker (S430), and stores the worker information that is being executed by the work group for the worker belonging to the work group. Obtained from “work content” stored in the apparatus 10 (S440). Moreover, the surplus worker estimation part 76 acquires the required worker information of the work which the work group is performing from the work information storage device 20 (S450).

  Thereafter, the surplus worker estimation unit 76 estimates surplus workers in the work group from the workers required for the work being performed and the workers in the work group (S460). Then, the acceptance / rejection estimation unit 78 compares the surplus workers in the estimated work group with the workers required for the new work from the viewpoint of the number of people and the executable work, and determines whether or not the new work can be accepted according to the comparison result. presume.

  For example, when the worker information shown in FIG. 13 is stored in the worker information storage device 10 and “inspection” occurs as a new work, the surplus worker estimation unit 76 determines whether the workers A, B, and C Estimate that it can support inspection. Here, it is assumed that the workers A, B, and C configure the same work group and perform “surgery” as shown in FIG.

  In this case, the surplus worker estimation unit 76 determines that among the workers A, B, and C, the necessary workers for the operation “surgery” being executed in the work group are “two operators who can be operated”. It can be estimated that one of the workers is a surplus worker in the work group. On the other hand, the required worker for “inspection”, which is a new work, is “one worker who can be inspected”. Therefore, the acceptability estimation unit 78 estimates that the work group including the workers A, B, and C can accept the “inspection” that is a new work.

<1-8. Conclusion of the first embodiment>
As described above, according to the first embodiment of the present invention, the work place and work can be estimated from the position of the worker, and the work group can be estimated using the workable number of work places. In addition, by comparing the workers required for the work being executed in the work group, the workers who make up the work group, and the workers required for the new work, it is determined which work group will share the new work. It is possible.

<< 2. Second Embodiment >>
Subsequently, a second embodiment of the present invention will be described. In the second embodiment of the present invention, in addition to the first embodiment, it is possible to estimate whether or not new work can be accepted in consideration of the availability of work places and combinations of work groups. Hereinafter, the second embodiment of the present invention will be described in detail.

  FIG. 15 is an explanatory diagram showing a configuration of a work management system according to the second embodiment. As shown in FIG. 15, the work management system according to the second embodiment includes a worker information storage device 10, a work information storage device 21, a work location information storage device 30, a new work reception device 50, a position A detection device 40, a work place management device 60, and an estimation device 71 are provided. The configurations of the worker information storage device 10, the work location information storage device 30, the new work reception device 50, the position detection device 40, and the work location management device 60 are as described in the first embodiment. Detailed description is omitted.

<2-1. Work information storage device 21>
The work information storage device 21 is a storage device that stores a database of work information related to work. The work information according to the second embodiment includes necessary work place information indicating a place necessary for performing the work in addition to the work ID, work contents, and necessary worker information described in the first embodiment. The work information according to the second embodiment will be described more specifically with reference to FIG.

  FIG. 16 is an explanatory diagram showing a specific example of work information according to the second embodiment. The work information of the first record shown in FIG. 16 is that the work ID is “0001”, the work content is “surgery”, and the workers required to perform the work are “two workers who can be operated on”. ”, Indicating that the required work place is“ operating room ”.

  Note that the work information according to the second embodiment is registered in the work information storage device 21 when the operator inputs the work information to the new work reception device 50, as in the first embodiment.

<2-2. Estimation Device 71>
(Configuration of the estimation device 71)
As shown in FIG. 15, the estimation device 71 according to the second embodiment includes a work estimation unit 72, a work group estimation unit 74, a surplus worker estimation unit 76, an acceptability estimation unit 78, and a free space estimation. Unit 79. Since the configuration of the work estimation unit 72, the work group estimation unit 74, and the surplus worker estimation unit 76 is as described in the first embodiment, detailed description thereof is omitted here.

  The vacancy status estimation unit 79 estimates whether or not there is a vacancy for performing a new work at the work place of the new work. Details of the operation for estimating the availability of the work place will be described later with reference to FIG.

  The acceptance / rejection estimation unit 78 estimates acceptance / rejection of new work or a combination of work groups capable of performing new work according to the estimation result by the surplus worker estimation unit 76 and the estimation result by the vacancy status estimation unit 79. Hereinafter, with reference to FIG. 17, an operation in which the surplus worker estimation unit 76 and the acceptability estimation unit 78 cooperate to estimate a combination of work groups that can accept a new work will be described.

  The operation of the present embodiment includes the four operations of the work location estimation, the worker work estimation, the worker work group estimation, and the group that can accept new work described in the first embodiment. Among them, the estimation of the group that can accept new work is different from the first embodiment. In addition, the operation of the present embodiment is the same as the first embodiment except that an empty state estimation operation is added.

(Operation of Estimating Device 71: Estimation of Acceptable Work Group Combinations)
FIG. 17 is a flowchart showing the operations of the surplus worker estimation unit 76 and the acceptance / rejection estimation unit 78. The processes in S400 to S450 shown in FIG. 17 are substantially the same as the processes in S400 to S450 shown in FIG. 12, and thus detailed description thereof is omitted here.

  After the process of S450, the surplus worker estimation unit 76 estimates surplus workers that can handle the new work from the workers required for the work being performed and the workers in the work group for each work group (S500). ). For example, when a work group consisting of three workers is performing a work where the number of required workers is two, the surplus worker estimation unit 76 responds to a new work by one worker belonging to the work group. Estimated to be surplus workers.

  Then, the acceptability estimation unit 78 estimates a combination of surplus workers in each work group for securing a worker who needs a new work (S510).

  For example, as shown in FIG. 18, workers A, B, and C perform “surgery” in the same work group in the operating room, and workers D and E perform “inspection” in the same work group in the examination room. "Emergency treatment" has occurred as a new work. When the workers requiring this “first aid” are “two workers who can perform first aid”, there is one surplus worker in the operating group in the operating room and one surplus worker in the laboratory group. Therefore, it is not possible to deal with “first aid” in a single work group. On the other hand, it is possible to cope with “first aid” by combining a surplus worker (one of A to C) in the operation group in the operating room and a surplus worker (D or E) in the work group in the examination room. Is possible.

  Accordingly, the acceptability estimation unit 78 estimates that “first aid” can be accepted from the viewpoint of human resources by combining with surplus workers (D or E) of the work group in the laboratory. However, the acceptance / rejection estimation unit 78 according to the present embodiment further estimates acceptance / rejection of new work in consideration of the viewpoint of the locational resource described below.

(Operation of the estimation device 71: estimation of availability)
FIG. 19 is a flowchart showing the operation of the availability estimation unit 79. As shown in FIG. 19, when a new work is input to the new work reception device 50 by the operator (S600), the vacancy status estimation unit 79 acquires necessary work place information for the new work from the work information storage device 21. (S610).

  Subsequently, the availability estimating unit 79 acquires a worker who is working at a work place where a new work is required with reference to “work place” in the worker information storage device 10 (S620). Then, the availability estimation unit 79 estimates a work group of workers who are working at a work place where new work is necessary (S630). Furthermore, the vacancy status estimation unit 79 estimates the number of work groups performing work at the work place where new work is necessary (S650).

  In addition, the vacancy status estimation unit 79 acquires the number of work that can be executed in the required work place for the new work obtained in S610 with reference to the work place information storage device 30 (S640).

  After that, the vacancy status estimation unit 79 calculates the new work from the number of work that can be executed in the work place required for the new work acquired in S640 and the number of work groups that are working in the work place required for the new work estimated in S650. The availability of the necessary work place is estimated (S660).

  For example, when “inspection” occurs as a new work, the vacancy status estimation unit 79 refers to the work place information storage device 30 and acquires a work place that can be inspected. Here, when the work place information shown in FIG. 4 is stored in the work place information storage device 30, it is understood that the work place where “inspection” can be performed is “inspection room”.

  For this reason, the availability estimation unit 79 refers to the worker information storage device 10 and estimates the presence / absence of a worker working in the “inspection room”. Specifically, the vacancy status estimation unit 79 estimates a work group that is working in the “examination room” and estimates how many work groups exist in the “examination room”. Then, the availability estimation unit 79 compares the obtained number of work groups with the number of work that can be performed in the “inspection room” obtained in S640.

  Here, in the example shown in FIG. 4 in the work location information storage device 30, the number of executable tasks in the “inspection room” is “2”, and therefore there is one work group in the “inspection room”. Only one inspection is considered to have been conducted. For this reason, the vacancy status estimation unit 79 estimates that there is a vacancy in the “inspection room” for performing the new work “inspection”. On the other hand, when there are two work groups in the “inspection room”, it is considered that two inspections are being performed. It is estimated that there is no room for “inspection”.

<2-3. Conclusion of the second embodiment>
As described above, according to the second embodiment of the present invention, it is estimated by the vacancy status estimation unit 79 that there is a vacancy for performing a new work at the work place of the new work, and the surplus of each work group When a worker who needs a new work can be secured by the combination of the workers, it can be estimated that the new work can be accepted.

<< 3. Supplement >>
The preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, in the above, the example in which the embodiment of the present invention is applied to emergency medical care in a hospital has been described. However, the embodiment of the present invention can be applied to other organizations in which work is performed in units of work groups including a plurality of workers. It is possible to apply to a use similarly. An example of another organization is a retail store. In this case, the work may be “checkout”, “customer guide”, “product delivery”, “product ordering”, “cleaning”, etc., and the work location may be “checkout”, “XX sales floor”, “warehouse” Or the like. The work management system according to the present embodiment can also be applied to such work in a retail store.

  In addition, each step in the processing of the work place management device 60 and the estimation device 70 in this specification does not necessarily have to be processed in time series in the order described as the flowchart. For example, each step in the processing of the work place management device 60 and the estimation device 70 may be processed in an order different from the order described as the flowchart, or may be processed in parallel.

  In addition, a computer for causing hardware such as a CPU, a ROM, and a RAM built in the work place management device 60 and the estimation device 70 to exhibit functions equivalent to the respective configurations of the work place management device 60 and the estimation device 70 described above. Programs can also be created. A storage medium storing the computer program is also provided.

DESCRIPTION OF SYMBOLS 10 Worker information storage device 16 Local network 20 Work information storage device 21 Work information storage device 30 Work place information storage device 40 Position detection device 50 New work reception device 52 Operation part 54 Control part 56 Display part 60 Work place management apparatus 62 Position Information acquisition unit 64 Work location estimation unit 70, 71 Estimation device 72 Work estimation unit 74 Work group estimation unit 76 Surplus worker estimation unit 78 Acceptability estimation unit 79 Free space estimation unit

Claims (8)

From the workers in each work group and the workers required for the work performed in each work group, a surplus worker number estimation unit for estimating surplus workers in each work group,
When a new work occurs, whether or not to accept the new work is determined based on the worker required for the new work and the surplus workers in each work group estimated by the surplus worker number estimation unit. An acceptability estimation unit to be estimated;
A work estimation unit that estimates a work of each worker based on the location of each worker with reference to a database indicating work types that can be executed at each work location,
A group estimation unit for estimating each work group based on the number of work possible in each work place, the worker in each work place, and the work estimated by each worker;
A work management apparatus comprising:   The acceptability estimation unit estimates that the new work can be accepted when the total number of surplus workers in one or more work groups is equal to or greater than the number of workers required for the new work. The work management device described.   The acceptability estimation unit refers to a database indicating the characteristics of each worker, and further, the total number of surplus workers having characteristics corresponding to the new work is equal to or greater than the required number of workers for the new work The work management apparatus according to claim 2, wherein the new work is estimated to be acceptable. The work management device includes:
Whether or not there is a space for performing the new work in the work place of the new work with reference to the database indicating the work place of each work group and the database showing the number of work that can be executed in each work place Further including an availability estimating unit for estimating
The work management apparatus according to claim 1, wherein the acceptance / rejection estimation unit further estimates acceptance / rejection of the new work based on an estimation result by the vacancy state estimation unit.   The acceptability estimation unit is configured such that a total number of surplus workers in one or more work groups is equal to or greater than the number of workers required for the new work, and the availability estimation unit sets the work place for the new work. The work management apparatus according to claim 4, wherein when it is estimated that there is a space for performing the new work, it is estimated that the new work can be accepted.   The acceptability estimation unit refers to a database indicating the characteristics of each worker, and further, the total number of surplus workers having characteristics corresponding to the new work is equal to or greater than the required number of workers for the new work The work management apparatus according to claim 5, wherein the new work is estimated to be acceptable. Estimating the surplus workers in each work group from the workers in each work group and the workers required for the work performed in each work group;
When new work occurs, estimating the acceptability of the new work based on the workers required for the new work and the surplus workers in the estimated work groups;
Estimating a work of each worker based on the location of each worker with reference to a database indicating work types that can be executed at each work place;
Estimating each work group based on the possible number of work in each work place, the workers in each work place, and the work estimated by each worker;
A work management method executed by a work management device. Computer
From the workers in each work group and the workers required for the work performed in each work group, a surplus worker number estimation unit for estimating surplus workers in each work group,
When a new work occurs, whether or not to accept the new work is determined based on the worker required for the new work and the surplus workers in each work group estimated by the surplus worker number estimation unit. An acceptability estimation unit to be estimated;
A work estimation unit that estimates a work of each worker based on the location of each worker with reference to a database indicating work types that can be executed at each work location,
A group estimation unit for estimating each work group based on the number of work possible in each work place, the worker in each work place, and the work estimated by each worker;
Program to function as

Images