JP5103126B2 - Reception number ticketing system - Google Patents

Description

The present invention relates to a receipt number ticketing system used for calling a customer waiting in a waiting space such as a financial institution, a government office, or a hospital.

In the case of a receipt number ticketing system, for example, in the case of a financial institution, a business menu such as deposit, transfer, money exchange, financing, etc. is displayed on the display. It is known that a ticket receipt that is waiting for a turn is issued according to the business, and an announcement is made when the turn comes (see, for example, Patent Document 1).
Japanese Patent Laid-Open No. 10-320482

However, since the above-mentioned receipt number ticketing system can only issue a receipt number according to the business contents, for example, in the case of a customer who wants to respond by designating the person in charge of the window, the receipt number ticketing system is used. In addition, there is a problem in that the reception procedure for waiting for a turn must be performed through a floor manager such as a floor manager and the call must be individually called for and the reception procedure for waiting for the turn becomes complicated.
In addition, after specifying the person in charge of the window through the floor person in charge, it becomes clear whether or not the person in charge of the designated window is available, so the reception procedure becomes complicated and the customer, floor person in charge and the person in charge of the window May be burdensome.

  Therefore, the present invention provides a reception number issuing system that can designate a specific contact person and register the order of reception for each contact person.

In order to solve the above-mentioned problem, the invention described in claim 1 includes a display unit (for example, the display 22 in the embodiment) capable of displaying a list of a plurality of persons in charge, and a plurality of displays displayed on the display unit. Operation means (for example, touch panel 23 in the embodiment) and a plurality of windows (for example, window counters DA to DC in the embodiment) capable of selecting a desired person-in-charge display from the list of persons in charge. A window operating means (for example, the window operating machines 30A to 30C in the embodiment) provided by a person in charge and a ticket issuing means for issuing a numbered ticket printed with a reception number (for example, a ticket issuing section in the embodiment) 24) and calling means (for example, notification units 31A to 31 in the embodiment) for informing the reception number and guiding the user from a plurality of windows to a specific window. Control means (for example, controlling the ticket issuing by the ticket issuing means based on the selection result by the operating means, and controlling the notification of the receipt number by the calling means based on the operation input of the window operating means In the receipt number ticketing system comprising the management PC 10) in the embodiment, a person-in-charge information storage means (for example, the storage unit 13 in the embodiment) in which person-in-charge information of a person in charge who performs the window service is stored in advance, A login / logout switching means (for example, the login key 45 and the function key 47 in the embodiment) provided in the window operating means and capable of a login operation and a logout operation, and status information (for example, the login or logout status of the person in charge) , Login state memory for storing as login information and logout information in the embodiment) (For example, the storage unit 13 in the embodiment), the display unit is configured to display a list of a plurality of persons in charge, and the operation unit is configured to display the list of the persons in charge displayed on the display unit. A desired person in charge can be selected from the list display, and the control means updates and stores the status information stored in the login status storage means when the login / logout switching means is operated. At the same time, based on the updated and stored state information, among the plurality of person-in-charge displays displayed on the display means, the person-in-charge display of the person in charge of logging in is set as the presence display, and the person in charge of the person in charge of logging out is in charge. The person display is set to absent, and only the person in charge display displayed on the display means can be selected by the operation means, and the person in charge display can be selected by the operation means. Ticketing by the ticket issuing means is controlled based on the result.

According to a second aspect of the present invention, in the first aspect of the present invention, the window operating unit is configured to hide the person in charge who switches the person in charge displayed on the display unit to a non-display setting regardless of the state information. Setting means (for example, the function key 47 in the embodiment), and the control means, when the person in charge is switched to the non-display setting by the person in charge non-display setting means, the person in charge displayed on the display means Is characterized by the absence display .

The invention described in claim 3 is the display means capable of displaying a list of a plurality of persons in charge and a list display of a plurality of persons in charge displayed on the display means in the invention described in claim 1 or 2. An operation means capable of selecting a desired person-in-charge display, a window operation means provided at each of a plurality of windows for input by the person in charge, a ticket issuing means for issuing a numbered ticket printed with a receipt number, and the reception A calling means for informing a number from a plurality of windows by informing the number, controlling ticketing by the ticket issuing means based on a selection result by the operation means, and operating the window operating means A receipt number ticketing system comprising a control means for controlling notification of the receipt number by the calling means based on an input, and responsible person information storage means in which person responsible information for a person in charge performing a counter service is stored in advance; A log-in / log-out switching unit capable of performing a log-in operation and a log-out operation; and a log-in status storage unit that stores log-in or log-out status information of a person in charge; Regardless of the status information, it comprises a person-in-person display setting means for switching the person in charge displayed on the display means to a non-display setting, and the control means is configured to log in when the login / logout switching means is operated. In addition to updating and storing the status information stored in the status storage means, based on the updated and stored status information, the responsible person who is logged in out of the plurality of responsible person displays displayed on the display means who view the a presence display, along with the absence Show person displayed representative in logout, the representative non-display setting unit Therefore personnel when switched to non-display setting, characterized in that the person displayed on the display unit absent display.

The invention described in claim 4 is the invention described in any one of claims 1 to 3, further comprising customer information reading means (for example, a customer authentication unit 55 in the embodiment) for reading customer information. Based on the customer information read by the information reading means, when it is determined that the customer is a customer who selects a person in charge, the display on the display means is switched to a list display of a plurality of persons in charge. To do.
According to a fifth aspect of the present invention, in the invention according to any one of the first to fourth aspects, the control means waits for each person in charge while displaying the person-in-charge information on the display means. Is displayed.

According to the invention described in claims 1 and 3 , by selecting a specific person in charge from the person-in-charge display displayed on the display means by the operation means, the ticket issuing means issues a numbered ticket based on the selection result. Can be made. Further, when the login / logout switching unit is switched by the login / logout switching unit, the state information stored in the login state storage unit is updated and stored, so that the state information stored in the login state storage unit is used. Thus, it is possible to determine that the person in charge who is currently logged in is in the presence state, and it is possible to determine that the person in charge who is logged out is absent. Furthermore, since the display of the person in charge determined to be logged in can be set as the presence display, the display of the person in charge determined to be logged out can be set to the absence display. The presence status can be displayed on the display means in real time. Since it is possible to make the operator recognize whether or not the person in charge is available via the list display of the person in charge displayed on the display means, a specific person can be selected from the persons in charge who can respond to the operator. It is possible to issue a numbered ticket by selecting the person in charge, and therefore, it is possible to reduce the burden on the floor staff and customers by eliminating the waste of the reception procedure compared with the case where an absent person can be selected. There is an effect that can be done.

According to the invention described in claim 1, it is possible to select by the operating means only personnel in presence, there is an effect that it is possible to prevent the absence of the person in charge is selected by mistake.

According to the invention described in claims 2 and 3, the person in charge who is usually determined to be present based on the status information is, for example, when the person in charge is busy, by the person in charge non-display setting means. By disabling the person in charge displayed on the display means, the display of the person in charge can be made absent even during login, so the reception operation for selecting a busy person in charge is canceled. It is possible to reduce the burden on the person in charge.

  According to the fourth aspect of the present invention, the reception number issued based on the selection operation of the person in charge by selecting the person-in-charge priority call mode by the call mode selection means, and the reception number issued based on the other selection operation Therefore, it is possible to improve the service by promptly responding to a special customer who designates the person in charge.

A receipt number ticketing system according to an embodiment of the present invention will be described below with reference to the drawings.
1 and 2 show the overall configuration of the reception number ticketing system. This receipt number ticketing system is installed in a financial institution such as a bank. The receipt number ticketing machine 20 arranged at a predetermined position on the floor and operated by a customer or a floor manager who visits the store and each window installed on the floor And a management PC 10 connected to these reception number ticketing machine 20 and the counter operating machines 30A to 30C to control the system. . In this embodiment, the case where the counters are provided at three locations will be described as an example.

  The receipt number ticketing machine 20 includes an operation display unit 21 and a ticketing unit 24. The operation display unit 21 is provided on the display 22 such as a liquid crystal and touched by a customer or a floor manager. The touch panel 23 is configured to be capable of selecting a displayed item. The display 22 is configured to display a predetermined screen based on the control signal of the management PC 10, while the result of the operation input to the touch panel 23 is transmitted to the management PC 10.

  The ticket issuing unit 24 prints a receipt number assigned by the management PC 10 on the receipt based on the input result to the operation display unit 21 and issues a ticket. In addition, the medium which the ticket issuing part 24 prints is not restricted to a receipt, For example, you may use the card | curd etc. which can perform printing and deletion of a receipt number repeatedly.

  As shown in FIG. 2, for example, the window operating machines 30 </ b> A to 30 </ b> C are arranged at window counters DA to DC, respectively. Here, since the window operating machines 30A to 30C have the same configuration, only the structure of the window operating machine 30A will be described below, and the description of the window operating machines 30B and 30C will be omitted.

  The window operating machine 30A includes a guidance operation unit 32A operated by a person in charge of the window, and a notification unit 31A that calls a customer based on an operation input of the guidance operation unit 32A. The notification unit 31A has a number display unit and a voice output unit (not shown), and displays the reception number on the number display unit and simultaneously outputs the reception number by the voice output unit, thereby waiting for a call in the store. The customer is notified of the reception number, and only the customer who has the receipt printed with the notified reception number is guided to the counter counter DA.

  As shown in FIG. 3, the guidance operation unit 32A has a plurality of function-specific keys 36 including a liquid crystal 34, an LED lamp 35, and a numeric keypad 36a. An assigned call key 37, a recall key 38, a priority call key 39, and the like are provided.

  Here, when the person in charge at the window operates the call key 37, the window operator 30A requests the management PC 10 for information on the reception number to be called next within the range of work that can be processed at the window. And when the information of the receipt number is transmitted from the management PC 10 by this request, the notification unit 31A is notified based on the information of the receipt number. The recall key 38 is an operation key that is operated when the customer thinks that the customer has missed the call number. When the person in charge of the window operates the recall key 38, for example, the window operator 30A performs a notification immediately before. In order to notify the received reception number again, the notification control of the notification unit 31A is performed using the previously notified reception number.

  The priority call key 39 is an operation key that is operated when calling a customer with a specific reception number regardless of the order of ticketing and the reception number. The person in charge of the counter operates the priority call key 39 and is further called by the ten key 36a. When the desired reception number is input, the counter operator 30A notifies the notification unit 31A of the reception number input with the numeric keypad 36a. The information transmitted from each of the window operating devices 30A to 30C to the management PC 10 includes information for identifying the window counters DA to DC of the transmission source, and is configured so that the transmission source of the information can be determined. Yes.

  The guidance operation unit 32A includes an information acquisition key 40 in which an information acquisition function for acquiring reception information such as the number of customers waiting and waiting time is assigned to the function-specific keys 36. When the person in charge of the window operates this information acquisition key 40, the window operator 30 </ b> A with respect to the management PC 10 and the waiting number of customers within the range of work that can be processed at the window counter DA where the window operator 30 </ b> A is arranged. Request reception information such as waiting time. When the reception information is transmitted from the management PC 10, the window operating device 30A displays the reception information on the liquid crystal 34 provided in the guidance operation unit 32A.

  The guidance operation unit 32A includes a plurality of pattern selection keys 41 to 44 provided for each calling pattern for selecting a plurality of calling patterns registered in advance in the management PC 10. Note that FIG. 3 shows a case where only four pattern selection keys 41 to 44 are provided. For example, when there are many business categories that can be processed by the person in charge of the window, there are many call patterns that can be selected. Since there exist, the number of pattern selection keys corresponding to the number of calling patterns is provided.

  Furthermore, the guidance operation unit 32A is provided with a login key 45 for performing a login operation when the person in charge of the window is seated. The login key 45 is used together with a numeric keypad 36a and an enter key 46 for performing a determination operation. For example, after the login key 45 is operated, identification information previously assigned to each person in charge of the window is input by the numeric keypad 36a. When 46 is operated, the identification information is transmitted to the management PC 10 from the guidance operation unit 32A. When the management PC 10 matches the identification information and there is an answer back indicating that the operation of the guidance operation unit 32A is permitted, all operation inputs of the guidance operation unit 32A are permitted. Operation input is enabled. At this time, log-in information indicating that a log-in operation has been performed at the same time as answer-back is performed is stored in the storage unit 13 of the management PC 10.

  The guidance operation unit 32A is provided with function keys 47. This function key 47 is used to call up various function menus. When this function key 47 is operated, the liquid crystal 34 displays, for example, a menu for performing a logout operation or a display 22 of the reception number ticket issuing machine 20. Various function menus such as a menu for selecting display / non-display setting of the name of the person in charge of the window are displayed. Then, by selecting any one of these function menus and performing a determination operation using the enter key 46, it is possible to perform logout of the contact person in charge, display / non-display setting of the contact person name, and the like.

  Here, when a logout operation is performed by the person in charge of the window, information indicating that the logout operation has been performed is transmitted from the guidance operation unit 32A to the management PC as logout information, and is updated and stored by overwriting the above-described login information. . In addition, each time the display / non-display setting is selected, information on the display setting or non-display setting selected is transmitted to the management PC 10 and stored in the storage unit 13 as display / non-display setting information. When the non-display setting is selected, even when the contact person is in the login state, the control person of the management PC 10 forcibly handles the contact person as the absence state. When the display setting is selected, the state that is treated as the absence state is switched to the state in which the presence / absence state is determined based on the login information as usual.

  Here, the log-in information means that a predetermined contact person is present at a predetermined contact counter and the contact person can receive a job at the predetermined contact counter. On the other hand, the logout information indicates that the person in charge is away from the predetermined window counter due to a change of person in charge or a break, etc., and the person in charge cannot accept work at the predetermined window counter. Means that. Similar to the login key 45, a logout key dedicated to logout may be provided, and the person in charge of the window may be requested to input identification information at the time of logout operation. Further, for the guidance operation units 32B and 32C having the same configuration as the guidance operation unit 32A, login operation and logout operation are individually performed, and login information and logout information of the guidance operation units 32A to 32C are individually stored in the management PC 10. It is stored in the storage unit 13.

  As shown in FIG. 1, the management PC 10 is installed in a manager's seat in a store, and is controlled by executing a display unit 11 such as a liquid crystal display for displaying a screen, an input unit 12 including a keyboard, and various programs. A control unit 14 that performs processing, and a storage unit 13 that stores a program executed by the control unit 14, various kinds of information such as various setting information and input information, a database of reception numbers, and the like.

  The control unit 14 of the management PC 10 is configured to perform display control of the display 22 and, for example, a configuration of a screen displayed on the display 22 of the reception number ticket issuing machine 20 based on a predetermined operation input to the input unit 12. Can be changed to an arbitrary configuration, or the screen configuration displayed on the display 22 can be switched to an arbitrary screen configuration.

  Here, as a configuration of the initial screen displayed on the display 22 of the receipt number ticketing machine 20, as shown in FIG. 4, a list of business menu buttons 50 includes a plurality of business operations that can be accepted as a window business such as a financial institution. Is displayed. Examples of the business menu button 50 displayed as a list include “deposit procedure / asset management consultation”, “inheritance / consultation consultation”, “real estate consultation”, “mortgage”, “others” There are business menu buttons 50 such as “safe deposit box / various deliveries”, “passbook switching / bookkeeping”, etc., and each business menu button 50 can selectively display the number of waiting persons. Moreover, since the scale and business form differ for each store to be installed, a list of business menu buttons 50 corresponding to the store installed can be displayed on the display 22 of the receipt number ticketing machine 20 of the store. Here, FIG. 5 shows an example of a store with a small number of business operations, and a business operation displayed as an initial screen on the display 22 of the receipt number ticketing machine 20 by a predetermined operation input to the input unit 12 described above. There are only two menu buttons 50: “savings deposit / passbook switching / utilities / transfers” and “time deposits / investment trusts / insurance products”.

  The initial screen displayed on the display 22 includes a screen switching button 51 in addition to the list of the business menu buttons 50. The screen switching button 51 is composed of at least one of a name of a financial institution, a store name, a store logo, an icon, and a design / pattern on the edge of the screen. A screen switching function is assigned to a touch operation on the touch panel 23 on the display of a store name, a logo, an icon, and a design / pattern. In short, the names of these financial institutions, store names, logos, icons, designs, designs, etc. are used as marks to indicate the positions of the hidden buttons. The name of the financial institution, the store name, or the store logo, icon, design, and pattern may be any as long as it is difficult to determine that some function is assigned at first glance. Further, the screen switching button 51 may be configured to be appropriately changed by the management PC 10, and is limited to the name of the financial institution or the like described above, the store name, or the store logo, icon, design, and pattern. is not. In addition, the screen switching button 51 shown in FIG. 4 shows a case where it is configured with a logo of a financial institution.

  The storage unit 13 of the management PC 10 stores in advance contact person information such as identification information of the contact person in charge at the installation store, and stores login information or logout information for each of the contact counters DA to DC. It is like that.

  Here, the control unit 14 of the management PC 10 matches the identification information transmitted by the login operation of the guidance operation unit 32A with the identification information of the person in charge of the window stored in the storage unit 13, and matches the identification information. The login information of the person in charge of the window and the identification number of the window counter DA are stored in association with each other when, for example, the window operator 30A has performed the login operation. In addition, the control unit 14 refers to the login information or logout information for each of the counter counters DA to DC in the storage unit 13, so that the counter in charge of the counter counter (guidance operation units 32 </ b> A to 32 </ b> C) is currently logged in. It is possible to determine who is present and who is currently in contact with the counter (guidance operation units 32A to 32C) in the logout state.

  When the management PC 10 receives the logout information of the guidance operation unit 32A of the window counter DA, the management PC 10 updates the log-in information of the window counter DA already stored in the storage unit 13. And management PC10 transmits the control command which controls key operation of guidance operation part 32A used as a logout state.

  The management PC 10 is set to switch the initial screen displayed on the display 22 of the receipt number ticket issuing machine 20 to the person-in-charge selection screen when the screen switching button 51 displayed on the display 22 is operated. FIG. 6 shows an example of a person-in-charge selection screen. As shown in FIG. 6, the person-in-charge selection screen displays a list of contact person name buttons 52. The management PC 10 displays the person in charge on the person-in-charge selection screen of the display 22 based on the login information stored in the storage unit 13 and the name information of all the persons in charge at the store stored in advance. A list of name buttons 52 is displayed. The list of the contact person name buttons 52 may be displayed based on the logout information and the name information of all contact persons.

  Here, when the person in charge at the counter is present at the counter counter DA, the character displayed on the name button 52 of the person in charge at the counter is set to an active state in which the character can be selected and set by the touch panel 23 and is absent. In this case, the character is made lighter than the normal character, and the inactive state in which selection setting by the touch panel 23 is disabled is set. The contact person designation button 52 includes the name of the contact person, the number of customers who have selected the contact person, and the contact number assigned to the contact counter. The person-in-charge selection screen displays a return button 53 for returning to the initial screen when a general customer who does not know that the screen switching button 51 is operated by mistake.

  The person-in-charge selection screen whose display is controlled by the management PC 10 is set to return to the initial screen again after a predetermined time elapses after the screen switching button 51 is operated. When a customer or floor manager touches the touch panel 23 on a specific contact person name button 52 in the active state among the contact person name buttons 52 while the contact person selection screen is displayed, the contact person in charge A person is selected, and the person in charge information of the selected person in charge of the window is transmitted from the receipt number ticketing machine 20 to the management PC 10.

  Here, when the specific contact person name button 52 in the active state is operated from the list of contact person name buttons 52, the corresponding contact person is present at the contact operating machine 30A, and therefore the management PC 10 Information indicating that the person in charge has been selected by the receipt number ticketing machine 20 is transmitted to the window operating machine 30A, and the LED lamp 35 of the guiding operation unit 32A is turned on.

  When the management PC 10 receives the person-in-charge information from the reception number ticketing machine 20, the management PC 10 issues the unissued reception numbers managed for each person in charge of the window in order from the youngest number, and receives the information on the issued reception numbers. It is transmitted to the number issuing machine 20. At the same time, the management PC 10 updates and stores the contents of the database using the transmitted receipt number as an issued receipt number.

  More specifically, when the business menu button 50 is selected on the initial screen, the management PC 10 sets the reception number such as 001 to 200 for the A business and 301 to 400 for the B business. Issuing is controlled with different number bands for each type. Further, when the specific person in charge person name button 52 is selected on the person-in-charge selection screen, the number band is clearly different to distinguish the reception number from the case of selecting the business menu button 50 such as 901-999. Issuing is controlled by Then, the information on the issued receipt number is updated and recorded in the database of the storage unit 13. After the maximum number of each number band is issued, the first number of the corresponding number band, that is, the minimum number is returned. When selecting the contact person name button 52 on the person-in-charge selection screen, the contact person A may be in the 500s, the contact person B may be in the 600s, etc. Alternatively, a predetermined range may be set in the same number band for distinction. Although the three-digit reception number has been described as an example, the reception number is not limited to three digits.

  In the management PC 10, the plurality of calling patterns described above are registered in advance in the storage unit 13, and the control unit 14 of the management PC 10 is based on operation inputs to the pattern selection keys 41 to 44 provided in the guidance operation unit 32A. A call pattern corresponding to the pattern selection keys 41 to 44 is selected, and call control is performed in the counter operator 30A that operates the pattern selection keys 41 to 44 with the selected call pattern.

  Here, as a calling pattern, for example, a normal pattern (selection 1) in which calls are made in the order of ticketing within the range of work that can be processed by the person in charge, that is, in order of the reception number, and the reception number in which the person in charge is selected is preferentially called. If there is no corresponding reception number, the person-in-charge call pattern (selection 2) to call in order of the reception number, the person-in-person call pattern (selection 3) to call only the reception number with the person in charge selected, a specific task (operation In a store where there is a caller pattern such as a specific business call pattern (selection 4) that calls only the reception numbers issued by selecting the menu) in the order of the reception number, and there are many contact persons in charge who can process A number of call patterns corresponding to the number of tasks can be registered in the management PC 10 in advance.

  When the information acquisition key 40 of the guidance operation unit 32A is operated, the management PC 10 transmits to the guidance operation unit 32A information on the waiting time of the current customer and information on the current waiting number in the business that can be processed by the counter. It is set to be. As described above, the waiting time information and the waiting number information transmitted from the management PC 10 are displayed on the liquid crystal 34 of the guidance operation unit 32A. Information on time etc. can be recognized by the person in charge of the window.

  That is, each time the customer in charge at the counter counter DA finishes the reception of the previous customer, the counter person in charge confirms information such as the waiting number and waiting time displayed on the liquid crystal 34 and checks the pattern selection keys 41 to 41 of the guidance operation unit 32A. 44 can be selected and operated, it is possible to call the customer by always selecting the optimum calling pattern and notifying the next customer's reception number in the notification unit 31A.

Next, the operation of the above-described receipt number ticketing system will be described.
First, when starting the business of the store, when the reception number ticketing system is started, the control unit 14 of the management PC 10 lists the business menu as an initial screen on the screen of the reception number ticketing machine 20 after the initialization is completed. Display.

  Further, when a login person is seated at the counter counter DA and a login operation is performed at the guidance operation unit 32A, the identification information of the contact person is transmitted to the management PC. When the management PC 10 receives the identification information, the management PC 10 matches the received identification information with the identification information of the contact person information stored in the storage unit 13 in advance, and the identification information stored in advance. If there is a match, the control command for permitting all key operations is output to the guidance operation unit 32A.

  At the same time, the management PC 10 stores login information that the current window operator 30A is in a login state in the storage unit 13 in association with the identification number of the window operator. When the login information is stored, the management PC 10 determines that the counter person in charge corresponding to the login information is present at the counter. On the other hand, when logout information is stored in the storage unit 13, it is determined that there is no contact person corresponding to the login information. Note that the window operating machines 30B and 30C are individually controlled by the management PC 10 in the same manner as the window operating machine 30A described above. Further, since all the windows are normally in a logout state at the start of business, only logout information is stored in the storage unit 13.

After the login is completed, when any of the pattern selection keys 41 to 44 of the guidance operation unit 32A is operated to select a calling pattern, input information of the calling pattern is transmitted from the window operating device 30A to the management PC 10. The
When the management PC 10 receives the selection information of the call pattern, the management PC 10 sends the call operation unit 30A to which the selection information has been transmitted to the service range corresponding to the logged-in person in charge and the call selected by the guidance operation unit 32A. Call control starts with a pattern.

  By the way, when a customer visits a store, in general, the floor manager asks the customer for requirements, and performs operation input to the operation display unit 21 of the receipt number ticketing machine 20 on behalf of the customer's business menu. Become. When a business menu is selected on the operation display unit 21 by the floor manager, the selected business menu information is transmitted from the receipt number ticketing machine 20 to the management PC 10. The management PC 10 searches the database for the transmitted business menu information, assigns the lowest unissued number among the number bands corresponding to the selected business as a reception number, and issues this reception number information as a reception number ticket To the machine 20. As a result, the receipt number included in the receipt number information transmitted from the management PC 10 is printed on the receipt by the ticket issuing unit 24 and issued. In addition, the management PC 10 records the receipt number transmitted to the receipt number ticket issuing machine 20 in the database as an issued receipt number.

  On the other hand, when a special customer comes to the store or a customer who wants to designate a specific contact person among general customers visits the store, the floor manager displays it at the edge of the initial screen of the operation display unit 21. When the screen switching button 51 is operated, the screen switching information indicating that the screen switching button 51 is operated is transmitted from the receipt number ticket issuing machine 20 to the management PC 10.

  When the management PC 10 receives the screen switching information from the receipt number ticketing machine 20, the management PC 10 displays the initial screen of the display 22 on the basis of login information of each counters DA to DC, display / non-display setting information, and name list information of the contact person in charge. Is switched to the person-in-charge selection screen configured as described above. On the display 22 of the receipt number ticketing machine 20, a person-in-charge selection screen is displayed in which each information of the person-in-charge name list information, login information, and display / non-display setting information is reflected. That is, on the person-in-charge selection screen, the management PC 10 displays the contact person name button 52 of the contact person in the active state in an active state, the contact person name button 52 of the contact person in the absence, The contact person name button 52 of the contact person who is set to be hidden in the seat is displayed in an inactive state.

  When the floor manager touches the touch panel 23 and selects the specific contact person name button 52 in the active state on the contact person selection screen, the contact person selection information including the name of the selected contact person is managed from the reception number ticketing machine 20. It is transmitted to PC10. Note that selection of the contact person name button 52 displayed in the inactive state is prohibited.

  When the management PC 10 receives the person-in-charge selection information, the management PC 10 issues, based on the person-in-charge selection information, the youngest number that has not been issued among the number bands corresponding to the selected window person name button 52 as the reception number. The reception number information is transmitted to the reception number ticket issuing machine 20. Thereby, the receipt number included in the receipt number information received from the management PC 10 by the ticket issuing unit 24 of the receipt number ticketing machine 20 is printed on the receipt and issued. In addition, the management PC 10 stores the receipt number transmitted to the receipt number ticket issuing machine 20 in the database as an issued receipt number.

  When the call key 37 of the guidance operation unit 32A installed in the window counter DA is operated, the management PC 10 refers to the database according to the call pattern selected in the window counter DA and receives the reception number information of the corresponding reception number. Is transmitted to the window operating machine 30A.

  For example, when the call pattern of calling the reception number for which the contact person name button 52 is selected preferentially and calling in the order of the reception numbers when the corresponding reception number does not exist is selected on the window controller 30A, When the call key 37 is operated on the guidance operation unit 32A of the operating device 30A, the management PC 10 searches for the reception number for which the person in charge of the database is selected, and information on the earliest reception number among the corresponding reception numbers. Is transmitted to the window operating machine 30A. If the reception number for selecting the person in charge of the window is not found in the database, the reception number issued by selecting the job is searched, and information on the earliest reception number is transmitted to the window operating machine 30A. Then, the reception number included in the information on the reception number received from the management PC 10 is notified by the guidance operation unit 32A of the window operating machine 30A.

  Therefore, according to the above-described embodiment, when a job is selected and accepted, a specific job menu button 50 is selected from the plurality of job menu buttons 50 displayed on the display 22 by the touch panel 23. When it is desired to perform a reception operation by designating a specific contact person from a plurality of contact persons, a specific contact person name is selected from a list of a plurality of contact person name buttons 52 displayed on the display 22 by the touch panel 23. By selecting the button 52, the ticket issuing unit 24 can issue a numbered ticket based on the selection result.

  In addition, when the login / logout state is switched by the login key 45 and the function key 47, the login information stored in the storage unit 13 or the logout information stored in the storage unit 13 is updated and stored. Based on the information, it can be determined that the person in charge who is currently logged in is in the presence state, and based on the logout information, it can be determined that the person in charge who is currently logged out is in the absence state.

  Further, on the person-in-charge selection screen displayed on the display 22, the display of the person-in-charge person name button 52 of the person in charge who is determined to be logged in is activated, while the window in which the person in charge is determined to be logged out is displayed. Since the display of the contact person nomination button 52 of the person in charge can be made inactive, the current attendance status of the person in charge of the person in charge is displayed on the display 22 in real time and is displayed to the floor manager and the customer. Recognize the presence status of the person in charge at the counter.

  The floor manager or the customer can recognize whether or not the current contact person is available via the list display of the contact person name button 52 displayed on the display 22. It is possible to select a specific contact person name button 52 from the contact person name buttons 52 of the available contact person, and to issue a numbered ticket at the ticket issuing unit 24. Compared with the selectable state, it is possible to reduce the burden on the floor manager and customers by eliminating waste such as redoing the reception procedure.

  Moreover, since only the contact person name button 52 of the person in charge at the desk can be selected by the touch panel 23, it is possible to prevent the presence of the person in charge of the contact person name button 52 by mistake.

  Further, when the person in charge who is determined to be present based on the login information is busy, for example, he / she is displayed on the display 22 by operating the function key 47 and selecting the non-display setting. The contact person name button 52 displayed on the display 22 can be set to be absent even if the user is logged in. It is possible to forcibly stop issuing the ticket by selecting the person in charge of the person in charge of the person in charge, and as a result, the burden on the person in charge of the busy person can be reduced.

  Then, by selecting the person-in-charge priority call mode using the pattern selection key 42, the receipt number issued based on the selection operation of the contact person name button 52 is made more than the receipt number issued based on the selection operation of the business menu button 50. Since notification can be given preferentially, it is possible to promptly respond to a special customer who designates a contact person in charge, and as a result, it is possible to improve the service for the special customer.

In the above-described embodiment, only the window operating machine 30A provided in the window counter DA has been described. However, the window operating machines 30B and 30C have the same configuration as the window operating machine 30A, and their call control is performed. This is performed individually by the management PC 10. Also, the counter counter is not limited to three places.
Moreover, although the case where the person in charge name button 52 in which the name of the person in charge in the window is selected has been described, the name is not limited to the name as long as the person in charge in the window can be identified. For example, a face image of the person in charge of the window may be displayed.
Furthermore, on the person-in-charge selection screen, the case where the normal character is in the active state and the thin character is in the inactive state has been described. However, if it is possible to distinguish between the active state and the inactive state, it is not limited to these. For example, the active state may be changed to black characters, and the inactive state may be changed to red characters.

It is a block diagram of the receipt number ticketing system in the embodiment of the present invention. It is a schematic block diagram of the receipt number ticketing system in embodiment of this invention. It is a top view of the guidance operation part in an embodiment of the invention. It is explanatory drawing of the initial screen of the receipt number ticketing machine in embodiment of this invention. It is explanatory drawing of the other aspect of the initial screen of the receipt number ticketing machine in embodiment of this invention. It is explanatory drawing of the contact person selection screen of the receipt number ticketing machine in embodiment of this invention.

Explanation of symbols

10 Management PC (control means)
13 storage unit (person-in-charge information storage means, login status storage means)
22 Display (display means)
23 Touch panel (operation means)
24 ticketing department (ticketing means)
30A-30C Counter operator (counter control means)
31A-31C Notification unit (calling means)
42 Pattern selection key (calling mode selection means)
45 Login key (Login / Logout switching means)
47 function keys (login / logout switching means, person in charge non-display setting means)
DA-DC counter counter (window)

Claims (5)

A display means capable of displaying a list of a plurality of persons in charge;
An operation means capable of selecting a desired person-in-charge display from a list display of a plurality of persons in charge displayed on the display means;
A window operating means provided at each of the multiple windows, and the person in charge inputs the operation;
A ticket issuing means for issuing a numbered ticket printed with a waiting receipt number;
Calling means for informing the reception number and guiding to a specific window from a plurality of windows,
A reception number ticketing system comprising: control means for controlling ticket issuing by the ticket issuing means based on a selection result by the operation means, and controlling notification of a reception number by the calling means based on an operation input of the window operating means. There,
A person-in-charge information storage means in which person-in-charge information of a person in charge who performs the window service is stored in advance;
A log-in / log-out switching unit provided in the window operating unit and capable of a log-in operation and a log-out operation;
Login status storage means for storing status information of login or logout of the person in charge,
The control means includes
When the login / logout switching means is operated, the status information stored in the login status storage means is updated and stored, and displayed on the display means based on the updated and stored status information. Among the plurality of person in charge displays, the person in charge of the person in charge of logging in is set to the presence display, the person in charge of the person in charge of logging out is displayed in the absence of the person in charge, and the person in charge displayed in the display means Only the person display can be selected by the operating means, and the ticket issuing means controls ticketing based on the selection result of the person in charge display by the operating means . The window operating means includes person-in-charge display setting means for switching the person in charge displayed on the display means to the non-display setting regardless of the state information,
2. The control unit according to claim 1, wherein when the person in charge is switched to the non-display setting by the person in charge non-display setting unit, the person in charge displayed on the display unit is displayed as absent. Reception number ticketing system. A display means capable of displaying a list of a plurality of persons in charge;
An operation means capable of selecting a desired person-in-charge display from a list display of a plurality of persons in charge displayed on the display means;
A window operating means provided at each of the multiple windows, and the person in charge inputs the operation;
A ticket issuing means for issuing a numbered ticket printed with a waiting receipt number;
Calling means for informing the reception number and guiding to a specific window from a plurality of windows,
A reception number ticketing system comprising: control means for controlling ticket issuing by the ticket issuing means based on a selection result by the operation means, and controlling notification of a reception number by the calling means based on an operation input of the window operating means. There,
A person-in-charge information storage means in which person-in-charge information of a person in charge who performs the window service is stored in advance;
A log-in / log-out switching unit provided in the window operating unit and capable of a log-in operation and a log-out operation;
Login status storage means for storing status information of login or logout of the person in charge,
The window operating means includes person-in-charge display setting means for switching the person in charge displayed on the display means to the non-display setting regardless of the state information,
The control means includes
When the login / logout switching means is operated, the status information stored in the login status storage means is updated and stored, and displayed on the display means based on the updated and stored status information. among the plurality of representative display, the person displayed representative in the login and awareness display, with the absence Show person displayed representative in the logout, person by the person in charge non-display setting unit A receipt number ticketing system characterized in that, when switched to non-display setting, the person in charge displayed on the display means is displayed as absent .   The window operating means includes a call mode selection means that can select a person-in-charge priority call mode that prioritizes calling of a receipt number issued by designating a person in charge, and the control means is in charge by the call mode selection means. When the reception number calling operation is performed by the window operation means of the window for which the person priority call mode is selected, the reception number issued based on the selection operation of the person in charge display is determined based on the other selection operation. The receipt number ticketing system according to any one of claims 1 to 3, wherein the calling means gives priority to the issued receipt number. The control means includes
The receipt number ticketing system according to any one of claims 1 to 4 , wherein a waiting number for each person in charge is displayed while the person-in-charge information is displayed on the display means.

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