JP4590837B2 - Product display shelf system and missing product information display program - Google Patents

Description

  The present invention relates to a merchandise display shelf system that monitors merchandise displayed on merchandise display shelves that display merchandise in stores, etc., and performs predetermined display, merchandise ordering, and ordering in connection with movement of merchandise. The present invention relates to a missing product information display program.

  When managing a product received at a store or the like and placed on a product display shelf, a bar code or an RFID tag (wireless ID tag) attached to the product is used to improve management efficiency. In merchandise management using bar codes, it is necessary for an administrator or the like to read bar code information affixed to merchandise by manually moving the bar code reader closer to the merchandise one by one. However, when an RFID tag is used, information can be automatically read in real time.

  An example of a conventional product display shelf system using an RFID tag is described in Patent Document 1. The merchandise display shelf system described in Patent Document 1 includes a merchandise stored or displayed in a plurality of sections, an RFID tag attached to the merchandise and having an identification code unique to the merchandise, and a registration for writing the identification code in the RFID tag , An antenna for receiving a signal from an RFID tag, a reading unit having a reader connected to the antenna and reading a signal received by the antenna, and an information management means for receiving an identification code read by the reader from the reader It consists of and.

  In the merchandise display shelf system having such a configuration, first, individual addresses are set to the reading units installed in each section. Then, the partition information indicating the partition name corresponding to the address assigned to the reading unit is stored in the storage unit of the information management means. In addition, a store employee or the like writes an identification code of a received product in the RFID tag using a registration machine. Then, product information such as the type and price of the product corresponding to the identification code is stored in the storage unit of the information management means. Next, the RFID tag in which the identification code is written is attached to the product, and the product is placed on a display shelf (predetermined section).

  When the product is placed on the display shelf, the identification code of the RFID tag of the product is read by the reading unit disposed on the display shelf, and the read identification code is transmitted to the information management means. The identification code is stored in the storage unit together with the address of the reading unit. If the product is lost due to the sale of the product or the like, the RFID tag identification code of the lost product cannot be read by the reading unit of the display shelf. Then, the information management means determines which product is no longer read by which reading unit, and the determination result is displayed on the display unit of the information management means. Based on the display content of the display unit, the product manager can grasp which product has disappeared from which display shelf, and can check the current inventory status.

  Further, Patent Document 2 describes a system that can promptly present information related to a product to a customer. In the system, an ID tag storing product information is attached to each product displayed in the product display case. Then, when the customer touches the upper surface of the product display case corresponding to the product display position of the product for which product information is required, the product information is read from the ID tag attached to the product and is installed in the product display case. The product information is displayed on the liquid crystal display device.

  Further, in Patent Document 3, an ID tag storing product information and advertisement information is attached to a product displayed on a product display shelf or the like, and product information and advertisement information are displayed on a data collection terminal device lent to a customer. The system to be described is described. In the system, when the customer picks up the product, the product information and advertisement information stored in the ID tag is wirelessly received by the data collection terminal device, and the product information and advertisement information is displayed on the liquid crystal panel of the data collection terminal device. Is displayed.

Japanese Unexamined Patent Publication No. 2001-3218 (paragraphs 0005 to 0010, FIG. 4) JP-A-11-65453 (paragraphs 0008 to 0011, FIG. 1) Japanese Patent Laid-Open No. 10-269287 (paragraphs 0019 to 0020, FIG. 1)

  However, the system described in Patent Document 1 does not give any consideration to a method for providing information to a customer who actually picks up a product from a product manager such as a store. Therefore, a method for providing information on the product to the customer or the like must use a conventional method such as printing the information on the product packaging.

  In addition, the device described in Patent Document 2 and the system described in Patent Document 3 can provide customers with information about the products actually displayed in the store, but are out of stock due to reasons such as being sold out. It is not possible to provide customers with information on products. For example, when a blue-colored product is displayed on the product display shelf, information on the blue-colored product is provided to the customer. If the red-colored product is sold out and is not displayed on the display shelf, it is not possible to provide information such as being able to order the red-colored product to a customer who likes the red color. Therefore, there is a problem that the customer may not purchase the product because the color of the product is unfavorable, and the sales opportunity is lost.

  In view of this, the present invention provides a product display shelf system and a missing item that can be proposed, ordered, reserved for sale, and mail-ordered for products that are missing from the product display shelf due to reasons such as being sold out. An object is to provide a product information display program.

The product display shelf system according to the present invention is attached to each product displayed on the product display shelf and stores specific information storage means for storing information for specifying the product, product information storage means for storing information about the product, When the information stored in the similar product storage means for storing one product and a product similar to the one product in advance and the information stored in the specific information storage means associated with the product is read, the information is transmitted. the specific information reading means for, if the interrupted is the information transmitted from a particular information reading means, the commodity moving state determination means is commodity specific information storage means is associated is determined that away from the merchandise display shelf, In accordance with the reception status of the information transmitted by the specific information reading means in the product movement state judging means, the missing information for displaying the information of the missing goods stored in the product information storage means is displayed. Product information display means, and information related to the product stored in the product information storage means includes information for specifying whether or not the product is a missing item. of products determining means it is previously stored correspondence is with a similar product storage means to the product it is determined that apart from the commodity display shelf, and displaying the information of the commodity has become shortage.

The product movement state determination means determines that the product is separated from the product display shelf , and the product is separated from the product display shelf when the customer is interested in the product and is holding it. Conceivable. In such a state, it is possible to create a sales opportunity for the product in the shortage by displaying the information on the product in the shortage. In addition, the product whose information is displayed by the missing product information display means is a missing item among the products previously associated with the products that the product movement state determination means determines to be away from the product display shelf. Since the product is a product that is not in the product display shelf, it is possible to provide the customer with information on the product that is not in the product display shelf.

  The specific information storage means may be an RFID tag. According to such a configuration, information can be automatically read in real time.

  The specific information reading means may include an antenna that receives information transmitted by the RFID tag. According to such a configuration, it is possible to receive information output from the specific information storage unit.

  We are connected to an inventory management terminal that manages the inventory of products in stores or warehouses via a communication network, and we will send out missing items to the inventory management terminal in response to customer requests. Means may be provided. According to such a configuration, it is possible to automatically make a request for sending a missing item.

  The out-of-stock product obtaining means may request the stock management terminal in another store or warehouse to send the out-of-stock product to the customer's address in response to the customer's request. According to such a configuration, it is possible to carry out a mail-order sale of commodities that are missing.

The shortage product information display program according to the present invention reads the information stored in the specific information storage means for storing the information specifying the product attached to each product displayed on the product display shelf on the computer. A specific information reading process for determining that the product has left the merchandise display shelf when the information transmitted from the product information reading device for transmitting the information is interrupted, and a specific information storage means in the specific information reading process. Based on the stored content stored in the product information storage means for storing information related to the product and information specifying whether the product is a shortage according to the reception status of the read information, determine to execute the shortage information display process to display information about the product that is the shortage on a display device, in shortage information display process, and away from the merchandise display shelf in a particular information reading process Of the products that are stored in association with each other in advance in the similar product storage unit that stores in advance the one product and the product similar to the one product, Information is displayed on a display device.

  Even if the inventory management terminal that manages the inventory of products in a store or warehouse via a communication network performs a missing product acquisition process that requests the delivery of a missing product in response to a customer request Good. According to such a configuration, it is possible to automatically make a request for sending a missing item.

The shortage item ordering process may request the stock management terminal of another store or warehouse to send a shortage item to the customer's address in response to the customer's request . According to such a configuration, it is possible to carry out mail order sales of products that are missing.

Product shortage commodity information display process to display information on the display device, identification information reading processing in the pre-association was item into products is determined that the state away from the merchandise display shelf, the a shortage and are commodity der Runode, the information of the product not on the commodity display shelf because it can be provided to the customer, it is possible to create sales opportunities of the product of the shortage.

The product display shelf system and the missing product information display program according to the present invention creates a sales opportunity for the product in the shortage and proposes the sales information of the product that is missing in the store. Can be increased.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing a configuration example of a commodity display shelf system according to the present invention. In the system shown in FIG. 1, a product information reading device 104, a product information display device 105, a store management device 106, and a product management device 108 are connected via a network 107 such as a LAN so that data can be transmitted and received. The product information reading device 104, the product information display device 105, and the store management device 106 are installed in a store. The merchandise management apparatus 108 may be installed in a store, or may be installed in a facility that manages the inventory of products in a plurality of stores, the inventory of products in a warehouse, and the like.

  The product information reading device 104 supplies power by radio waves to the RFID tag 101 attached to the product 102 placed on the product display shelf 103 and receives information transmitted by the RFID tag 101 as a radio signal, A receiver that extracts information from a radio signal received by the antenna, and a transmitter / receiver that transmits information transmitted by the RFID tag 101 to the store management device 106 at any time (for example, at a predetermined time interval such as 1 second). . In this embodiment, the RFID tag 101 is exemplified as the product information storage unit attached to the product 102. However, the product information storage unit is not limited to the RFID tag 101, and is attached to an IC card or other product. It is possible to employ other storage means that can store the information and can be formed so that the information can be read by the reading means. Further, the product information storage means is not limited to the one attached to the product 102 as long as it is attached to the product 102. “Attached to a product” means not only being attached to or printed on the surface of the product 102, but also attached to the product 102, such as hanging from the product 102 or being incorporated in the product 102. Means an obvious state.

  In FIG. 1, only one product shelf 103 is shown, but a plurality of product shelves 103 may exist. Further, one product information reading device 104 is installed at a position where information can be received from the RFID tags 101 attached to all the products 102 placed on one product shelf 103. The merchandise information display device 105 is installed in the upper part of the merchandise shelf 103 or in the vicinity of the merchandise shelf 103, and the merchandise information display device 105 is placed in the merchandise shelf 103 for reasons such as being sold out. Display information about products that are not placed. The product information display device 105 includes an input unit (not shown), and the customer inputs a request for obtaining a product to the input unit.

  The information (product information) related to the product written in the RFID tag 101 is, for example, a number assigned separately to all the products 102 in the store, but for each product number corresponding to the product name and each product number. It may be a combination with a number given to the product 102 separately. Further, other number systems may be used as the product information as long as the number system can identify at least the product names of the products 102 in the store. In the following description, a case where different numbers (symbols) are given to all the products 102 in the store is taken as an example.

  FIG. 2 is a functional block diagram illustrating an example of the configuration of the store management apparatus 106. In the configuration example shown in FIG. 2, the store management device 106 is connected to the network 107 and performs transmission / reception control of data, a product information database 163 that stores information on all products 102 in the store, and products in the store. The similar product database 164 that stores information that associates the information 102 with each other, the product acquisition processing unit 165 that performs a product acquisition process in response to a customer request, and the contents of each database based on the information received from the product information reading device 104 A control unit 162 for management is included. The store management device 106 is realized by an information processing device such as a workstation, and the control unit 162 is realized by an arithmetic processing unit (CPU) that executes control based on a program stored in a storage unit in the information processing device. .

  Specifically, the control unit 162 in the store management apparatus 106 performs the following management. That is, the control unit 162 performs an action (hereinafter referred to as picking) in which the customer picks up the product 102 from the product display shelf 103 for the product 102 for which the number information as the product information from the product information reading device 104 has ceased. It is considered to have been done. That is, it is considered that the product 102 has moved out of the space where the product information reading device 104 can read the product 102 due to the picking of the customer.

  The control unit 162 specifies the product information of the product picked by the customer, and specifies the product picked by the customer based on the specified product information and the information stored in the product information database 163. And the control part 162 extracts the similar goods which are goods previously matched with the goods picked by the customer based on the information which the similar goods database 164 has memorize | stored. The product information database 163 and the similar product database 164 will be described later. The control unit 162 extracts information related to similar products stored in the product information database 163, and identifies out-of-stock products for reasons such as selling out. And the control part 162 extracts the information of the product which can be ordered out of the goods in the specified missing goods with reference to the information regarding the goods in the specified missing goods which the product information database 163 has memorize | stored. .

  The control unit 162 transmits the extracted information on the available products to the product information display device 105 via the transmission / reception unit 161 and displays the information. There may be one or more products for displaying information. The customer browses information displayed on the product information display device 105. When the customer operates the input unit (not shown) to instruct to obtain a product, the product information display device 105 identifies the product for which the customer has ordered the product to be obtained and specifies the product to be obtained. Information to be transmitted to the control unit 162. The control unit 162 outputs the received information to the product order processing unit 165.

  The commodity acquisition processing unit 165 generates information for specifying the store and transmits the information to the commodity management apparatus 108 together with the information input by the control unit 162. The merchandise management apparatus 108 stores in advance a place where merchandise is in stock. The merchandise management apparatus 108 instructs a merchandise distribution manager or a merchandise distribution manager to send the merchandise to the store based on the information received from the merchandise acquisition processing unit 165. A device that manages the distribution of the product or a manager of the distribution of the product performs a process of sending the product to the store based on an instruction from the product management device 108.

  FIG. 3 is an explanatory diagram showing a data configuration example of the product information database 163. The product information database 163 stores information for specifying the product 102 based on the product information written in the RFID tag 102. The product information database 163 stores information on the characteristics of the product 102. Here, the feature information of the product 102 is, for example, image information of the product 102 and character information such as a color, a design, and a size.

  Further, the product information database 163 stores whether or not each product is out of stock for reasons such as being sold out. Each data in the merchandise information database 163 may be created manually or automatically whenever the merchandise 102 is brought into the store, or the control unit 162 may cause the merchandise information reading apparatus 104 to run at any time. You may make it register the merchandise information of each goods 102 currently received. Note that manual creation means that, for example, a store employee writes a number on the RFID tag 101 and affixes it to the product 102, reads the RFID tag using a reader, and reads the read number in the store. This is a process of causing the management device 106 to input and associating the product name with the input number.

  FIG. 4 is an explanatory diagram showing a data configuration example of the similar product database 164. The similar product database 164 stores product names, similar product names, and whether or not they can be ordered. The merchandise management apparatus 108 associates merchandise that matches a predetermined standard among the merchandise stored in the merchandise information database 163 and stores them in the similar merchandise database 164. The predetermined standard is, for example, different colors, different design details, different sizes, or products on the same lineup. A product matched with a predetermined standard is called a similar product.

  Further, the product management apparatus 108 manages information on whether or not each product can be ordered in the similar product database 164. Specifically, for example, when there is a stock of products in a warehouse or another store, the product management device 108 writes information that the products can be ordered in the similar product database 164. Further, when the stock of the product is exhausted, the product management apparatus 108 writes information that the product cannot be ordered into the similar product database 164. The merchandise management apparatus 108 may periodically update the contents stored in the similar merchandise database 164, or when the information on the similar merchandise changes (such as when the merchandise arrives and it can be ordered). The content stored in the similar product database 164 may be updated. In the example shown in FIG. 4, similar products of the product whose product name is A are B and C, and it is stored in the similar product database 164 that B and C can be ordered. Further, instead of the product management device 108, an input unit (not shown) of the store management device 106 may store information in the similar product database 164.

  In this embodiment, the specific information reading means for detecting the movement state of the merchandise and the stored contents of the specific information storing means accompanying the merchandise are the merchandise information reading apparatus 104 and the control unit 162 in the store management apparatus 106, in particular. The control unit 162 recognizes the movement state of the product according to the reception status of the product information from the product information reading device 104. Further, in accordance with the detection content of the specific information reading means, the shortage product information display means for displaying the information of the shortage product stored in the product information storage means includes a product information display device 105, This is realized by the control unit 162 in the store management device 106, in particular, a part that performs control for causing the product information display device 105 to display information on a product that is a missing item in the control unit 162. The merchandise management apparatus 108 is realized by a computer and operates based on a program installed in a storage unit (not shown).

  Further, the product information storage means is realized by the product information database 163 and the similar product database 164 in the store management apparatus 106. The out-of-stock product obtaining means is realized by the product obtaining processing unit 165 in the store management device 106.

  The shortage product information display program installed in the store management apparatus 106 according to the present invention is a specific information storage means for storing information specifying a product that accompanies each product displayed on a product display shelf on a computer. Product information read processing for detecting the stored content and the movement state of the product, information on the product and whether or not the product is a shortage according to the storage content of the specific information storage means and the movement state of the product Based on the storage contents stored in the product information storage means for storing the information to be specified, a shortage information display process for displaying information on the shortage product on the display device is executed.

  Next, the operation will be described with reference to the flowchart of FIG. The product 102 is picked for the reason that the customer is interested in the product 102 displayed on the product display shelf 103 (step S1). For example, it is assumed that the product A is picked. Then, the information (product information) of the RFID tag 101 attached to the product A received by the product information reading device 104 is interrupted. The control unit 162 of the store management apparatus 106 identifies the product name of the product for which the product information has stopped with reference to the product information database 163 (step S2). The control unit 162 specifies that the product name of the picked product is A.

  Then, the control unit 162 refers to the similar product database 164, extracts similar products of the specified products, and specifies whether or not the extracted similar products can be ordered (step S3). When the control unit 162 extracts similar products of the product A with reference to the product database 164, the control unit 162 specifies that the products B and C are similar products of the product A, and the products B and C can be ordered.

  The control unit 162 refers to the product information database 163, identifies a product that is out of stock for reasons such as being sold out, among the identified similar products, and displays information about the characteristics of the product in the identified out of stock product information. It is displayed on the device 105. (Steps S4 and S5). For example, if the product B is out of stock, the control unit 162 causes the product information display device 105 to display information on the characteristics of the product B. FIG. 6 shows an example of a screen displayed on the product information display device 105. In this example, an image of the product is displayed. However, instead of the image of the product or together with the image of the product, characters that describe the characteristics of the product may be displayed. Further, the merchandise information display device 105 transmits a customer order request input by a method such as touching a specific area of the screen to the product order processing unit 165 of the store management device 108 (steps S6 and S7). .

  In addition, the control unit 162 may specify a product for which the product information of the RFID tag 101 is lost among similar products that are not out of stock. Such merchandise is in stock in the store but is not displayed on the merchandise display shelf 103, so it is considered to be placed in a warehouse or the like in the store. Therefore, the control unit 162 may display a message prompting replenishment of products on the display unit of the store management apparatus 106, or a message prompting replenishment of commodities on a communication terminal (not shown) of a store product display staff. May be sent.

  The product acquisition processing unit 165 transmits information specifying the product requested by the customer and information specifying the store to the product management apparatus 108. The merchandise management apparatus 108 refers to the information on the place where the stock of merchandise is stored in advance, and the information sent by the merchandise acquisition processing unit 165 to the merchandise distribution manager or the merchandise distribution manager. Instruct to send the product to the store. A device that manages the distribution of the product or a manager of the distribution of the product performs a process of sending the product to the store based on an instruction from the product management device 108.

  The merchandise information display device 105 ends the display of merchandise information when a predetermined time elapses after the customer touches a specific area of the screen or displays the merchandise information (step S8). When there are a plurality of products for which feature information is to be displayed, the product information display device 105 may display the feature information for a plurality of products on one screen, or the display of the feature information for one product may be terminated. After that, information on characteristics of other products may be displayed.

  The store may distribute in advance a membership card in which information such as a membership number for identifying the customer is stored, and the product information display device 105 may include a card reader that reads the membership number and the like. . When the customer instructs the customer to order the product, when the card reader reads the membership card, the product information display device 105 transmits the member number and the like to the product acquisition processing unit 165. The merchandise acquisition processing unit 165 transmits the member number and the like to the merchandise management apparatus 108 together with information for specifying the merchandise requested to be ordered. The merchandise management apparatus 108 instructs a merchandise distribution manager or a merchandise distribution manager to assign a member number or the like to the merchandise with a tag or the like when the merchandise is sent to the store. Then, a member number or the like is given to the product arriving at the store with a tag or the like and displayed. Therefore, when the customer presents the membership card at the store dedicated counter or the like, the ordered product can be received.

  Further, the merchandise management apparatus 108 may store the membership number and the customer's address and name in association with each other. Then, the merchandise management apparatus 108 can cause the merchandise to be sent to the customer's address by cash on delivery or the like to the merchandise management apparatus or the merchandise distribution manager.

  Further, the merchandise management apparatus 108 may place an order for instructing the manufacture of a merchandise, for example, to produce the merchandise requested by the customer. When the manufacturer of the product manufactures the product and delivers the product, the product may be sent to the customer's address by cash on delivery. Then, it is possible to perform reservation sales in which products are produced and sold in response to customer requests.

  The input unit of the merchandise information display device 105 may accept input of a customer's name and the like. Then, when the customer instructs to obtain the product, if the customer inputs a name or the like, the product information display device 105 transmits the name or the like to the product obtaining processor 165. The product ordering processing unit 165 transmits the name and the like to the product management apparatus 108 together with information for specifying the product for which ordering has been requested. The merchandise management apparatus 108 instructs a merchandise distribution manager or a merchandise distribution manager to give a name or the like to the merchandise with a tag or the like when sending the merchandise to the store. Then, the name and the like are given to the product arriving at the store with a tag or the like and displayed. Therefore, when a customer offers his / her name at a dedicated counter in the store, the ordered product can be received.

  The merchandise management device 108 sends a predetermined quantity (for example, 10) of merchandise that is larger than the number of merchandise requested by the merchandise obtaining processing unit 165 to the store, and sends the merchandise to the store's merchandise display staff May be displayed on the commodity display shelf 103. Then, the merchandise display person in charge of the store can replenish the merchandise display shelf 103 with the merchandise requested by the customer.

  As described above, according to the present embodiment, when the customer picks the product A from the product display shelf 103, for example, the product information display device displays information on the product that is similar to the product A and is out of stock. 105 is displayed. Therefore, there is an effect that it is possible to propose a product in the shortage to the customer and create a sales opportunity for the product in the shortage.

  The merchandise display shelf system according to the present invention monitors merchandise displayed on merchandise display shelves that display merchandise in stores, etc., and is similar to the merchandise according to the movement of the merchandise, and is a missing merchandise. The display of the item, the order of the product in the shortage, and the ordering are performed, so it is possible to create a sales opportunity for the product in the shortage.

It is a block diagram which shows the example of 1 structure of the goods display shelf system by this invention. It is a functional block diagram which shows one structural example of the shop management apparatus by this invention. It is explanatory drawing which shows the data structural example of the merchandise information database by this invention. It is explanatory drawing which shows the data structural example of the similar goods database by this invention. It is a flowchart explaining operation | movement of embodiment by this invention. It is an example of the screen displayed on a merchandise information display device.

Explanation of symbols

101 RFID tag 102 Product 103 Product display shelf 104 Product information reading device 105 Product information display device 106 Store management device 107 Communication network 108 Product management device 161 Transmission / reception unit 162 Control unit 163 Product information database 164 Similar product database 165 Product acquisition processing unit

Claims (8)

Specific information storage means for storing information for identifying each product that is attached to each product displayed on the product display shelf;
Product information storage means for storing information about the product;
Similar product storage means for storing one product and a product similar to the one product in advance in association with each other;
Specific information reading means for transmitting information when the information stored in the specific information storage means attached to the product is read;
If the information transmitted from the specific information reading means is interrupted, the product moving state determination means for products, wherein the specific information storage means is associated is determined that apart from the commodity display shelf,
Out of stock product information that displays information on the out of stock product stored in the product information storage means in accordance with the reception status of the information transmitted by the specific information reading means in the product movement state determination means. Display means,
The information on the product stored in the product information storage means includes information for specifying whether or not the product is a shortage,
The missing items information display means, of products the product moving state determining means is previously correlated are stores in the similar products storage means the goods determined that away from the product display shelf, a shortage A product display shelf system characterized by displaying information on the products being sold. The product display shelf system according to claim 1, wherein the specific information storage means is an RFID tag. The commodity display shelf system according to claim 2, wherein the specific information reading unit includes an antenna that receives information transmitted by the RFID tag. We are connected to an inventory management terminal that manages the inventory of products in stores or warehouses via a communication network, and we will send out missing items to the inventory management terminal in response to customer requests. The product display shelf system according to any one of claims 1 to 3, further comprising means. 5. The product display according to claim 4, wherein the missing product obtaining means requests the inventory management terminal of another store or warehouse to send the missing product to the customer's address in response to a customer request. Shelf system. On the computer,
Associated with an individual product which is displayed on the commodity display shelf, it is transmitted from the commodity information reading device which transmits the information when reading the information stored in the identification information memory means for storing information identifying the items when the information is interrupted that a particular information reading process to determine that the product has left the commodity display shelf,
A merchandise information storage for storing information relating to merchandise and information identifying whether or not the merchandise is a shortage according to the reception status of the information read from the specific information storage means in the specific information reading process Based on the stored contents stored in the means, a missing item information display process for displaying information on the missing item on the display device is executed.
In the shortage information display processing, the specified information reading process product it is determined that apart from the commodity display shelf, the similar products storage means for previously association with each and similar products to one of the product and the one of the items A program for displaying missing product information for causing the display device to display information on a missing product among products stored in association with each other. In order for the inventory management terminal that manages the inventory of products in a store or warehouse to execute a missing product acquisition process that requests the delivery of a missing product in response to a customer's request via a communication network The shortage product information display program according to claim 6. The stockout process according to claim 7, wherein the stockout processing for missing items requests the inventory management terminal of another store or warehouse to send the missing product to the customer's address in response to a customer request. Product information display program.

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