JP4373893B2 - User management system - Google Patents

Description

  The present invention provides an information processing apparatus for acquiring user status information indicating a user status, a user management system that includes the information processing apparatus and manages users based on the user status information, and this The present invention relates to a program executed by an information processing apparatus.

  In recent years, with the widespread use of networks, information processing devices such as personal computers (hereinafter referred to as “PCs”), telephones, etc. that are installed at the user's seats, such as groupware and IP telephones, which use corporate networks, have been used. A mechanism for confirming user status information such as presence information indicating whether the user (user) is at his / her seat is used.

However, in a system that detects presence information such as groupware and IP phone, the presence information of the other party can be confirmed. However, the update of the presence information is performed when the user leaves the seat. There is a problem in that it is necessary to perform an operation such as pressing a button and actively update the presence information of the system, which places a burden on the user and forgets to update the presence information.
In addition, if the user forgets to update, the presence information is not updated, and the reliability of the presence information system itself is lowered.

On the other hand, in recent years, voice communication via an IP network is performed by an IP phone using VoIP (Voice over Internet Protocol). An IP phone is a packet-switched IP-based network that transmits voice, fax, and other related services, and includes a part or all of the transmission network including an Internet phone using the public Internet. .
As an IP telephone device, a personal computer (hereinafter referred to as “PC”) installed with voice communication application software is also used, and it is possible to connect to the Internet while making a call with an IP telephone.
In this IP telephone system, each IP telephone apparatus is identified by an assigned IP address. When a telephone destination is specified by a telephone number, a call control server such as a gatekeeper converts the inputted telephone number into an IP address and performs call control such as call connection to the destination ( For example, see Patent Document 1.)
Also, functions that have been used in the conventional telephone network, such as hold and transfer, are becoming available for IP telephones.

FIG. 12 is a block diagram showing a configuration of a conventional IP telephone system 1-3.
As shown in FIG. 12, IP telephone apparatuses 10A-3 and 10B-3 are connected to IP telephone server 40-3 via LAN 20A, router 30A, IP network 50, and the like. The IP phone server 40-3 is a server device for an IP phone such as an IP-PBX that provides the IP phone devices 10A-3 and 10B-3 with a phone function required in-house such as a PBX (private branch exchange) function. is there.
When a user such as an employee leaves his / her seat, the IP phone that comes to his / her IP phone device 10A-3 is transferred to another IP phone device 10A-3 installed at a destination such as a conference room. In addition, the administrator is notified, or the user operates the IP telephone device 10A-3 to make settings in the IP telephone server 40-3 in advance, and uses the transfer function.
JP 2003-158553 A

  However, in the prior art, there is a problem that the user has to actively specify the transfer destination in advance, and the burden of setting the transfer destination is imposed on the user and the transfer destination setting is forgotten. Further, when the user goes to a place different from the set transfer destination, there is a problem that the transfer destination must be reset or the telephone address to himself / herself cannot be received.

  An object of the present invention is to obtain accurate user status information without imposing a burden on the user, and using this user status information, an IP telephone can be obtained without imposing a burden on the user. It is an object to provide a highly convenient information processing apparatus, user management system, and program capable of accurately performing transfer.

The present invention solves the above problems by the following means. In addition, in order to make an understanding easy, although the code | symbol corresponding to the Example of this invention is attached | subjected and demonstrated, it is not limited to this. That is, the invention of claim 1 is a user management system comprising a plurality of information processing devices (10A, 10B) and server devices (40, 40-2), wherein the information processing device is portable information. The portable information storage medium (73) is a portable type such as that the storage medium (73) is placed at a predetermined position or the portable information storage medium (73) is brought within a predetermined range. Detection means (71, 613) for detecting movement to a predetermined place where information stored in the information storage medium can be read, and movement of the portable information storage medium to the predetermined place by the detection means Is detected by the user identification information reading means (71, 613) for reading the user identification information stored in the portable information storage medium and the user identification information reading means. Transmission means (63, 612) for transmitting the taken user identification information and device identification information for identifying itself to the server device, wherein the server device includes the plurality of information processing devices. The identification information receiving means (43) for receiving the user identification information transmitted by the transmission means and the apparatus identification information, the user identification information received by the identification information receiving means, and the apparatus identification information are associated with each other. A user status information storage unit (421, 421-2) for storing the user status information, and an IP telephone connection addressed to the user indicated by the user identification information stored in the user information storage unit When the request is received, the IP telephone connection request is transferred to the information processing device indicated by the device identification information corresponding to the user identification information, a call connection is made (S440), and the identification information receiving means The user indicated by the received user identification information enters the predetermined area where the information processing apparatus indicated by the apparatus identification information received by the identification information receiving means is installed and / or the predetermined area. Entry / exit history acquisition means (41, 43, S211) for acquiring entry / exit history information indicating exit from the vehicle, and transfer by the information processing apparatus based on the entry / exit history information acquired by the entry / exit history acquisition means First instruction validity determining means (41, S212) for determining whether or not the instruction is valid, and when the first instruction validity determining means determines to be affirmative, The user management system (1-2) is characterized in that the IP telephone connection request addressed to the user is transferred to the corresponding information processing apparatus (S220, S440) .

According to a second aspect of the present invention, in the user management system according to the first aspect, when the server device receives a user state information provision request from the information processing device, the user state is in response to the request. User management system (1, 1- 1) characterized by comprising user status information providing means (41, 43, S410) for providing user status information stored in the information storage means to the information processing apparatus. 2) .

According to a third aspect of the present invention, in the user management system according to the first or second aspect, the portable information storage medium of the user who enters the area in charge and / or the user who leaves the area in charge A plurality of entrance / exit identification information input means (90) for reading the user identification information from (73), user identification information input by the entrance / exit identification information input means, and entry / exit identification information input Entry / exit history storage means (80) for associating with area identification information for identifying the area handled by the means and storing it as an entry / exit history, and the entry / exit history acquisition means of the server device includes the entry / exit history It is a user management system (1-2) characterized by acquiring entrance / exit history information from a storage means .

According to a fourth aspect of the present invention, in the user management system according to any one of the first to third aspects, the server device transfers an IP telephone connection request addressed to the user for each user. Transfer management information storage means (421) for storing transfer information including identification information for identifying an information processing apparatus that can be the destination and / or transferable time indicating the transferable time of the IP telephone connection request; Second instruction validity determination means (41, S212) for determining whether or not the transfer instruction by the information processing apparatus is valid based on the transfer management information stored in the transfer management information storage means And when the second instruction validity determination means determines affirmative, the IP telephone connection request addressed to the user is transferred to the corresponding information processing apparatus (S220, S440). A user management system to (1-2).

According to the information processing apparatus, user management system, and program of the present invention, the following effects can be obtained.
(1) When the information processing apparatus detects that the portable information storage medium has moved to a predetermined location where information stored in the portable information storage medium can be read, user identification information And the device identification information to a predetermined server device, the user moves to a predetermined location such as placing a portable information storage medium carried at a predetermined position, and any user It is possible to easily notify the server device which information processing device is used. In addition, the server device stores user state information transmitted from a plurality of information processing devices, whereby user state information of a plurality of users can be acquired and managed.
(2) The information processing apparatus prevents unauthorized use by authenticating the portable information storage medium and / or the user based on the authentication information stored in the portable information storage medium, The user can easily prove the validity simply by moving the portable information storage medium to a predetermined location.
(3) When the portable information storage medium is taken out, it is possible to accurately know which information processing device the user is using by notifying the server device to that effect. Also, by providing removal detection means, various settings linked to the attachment / detachment of the portable information storage medium, such as making the operation of the information processing device impossible when the user removes the portable information storage medium It becomes possible to do.
(4) The information processing apparatus transmits the user identification information and the apparatus identification information to the server apparatus, and instructs the IP telephone connection request to be transferred, so that the user can move from his / her seat. By moving the portable information storage medium to a predetermined location of an available information processing device such as an information processing device installed at a destination, it is possible to easily instruct transfer. In addition, since the user gives a transfer instruction by moving the portable information storage medium to a predetermined location, that is, in accordance with the user's instruction, the user has a plurality of information processing devices installed. When the user goes to a certain room, it is possible to improve convenience for the user, such as selecting an information processing device that is easy to use as a transfer destination.
(5) By providing the user status information in response to a request from the information processing device, the user can know the user status information of other users and improve convenience. Is possible.
(6) The server device transfers the IP phone connection request addressed to the user to the information processing device or the like in which the portable information storage medium is placed at a predetermined position by the user, so that the user is not burdened. IP phone transfer can be performed accurately.
(7) When it is determined that the transfer instruction is valid based on the entry / exit history information, the IP telephone connection request is transferred according to the instruction, thereby entering the area where the information processing apparatus is installed. Transfers only IP phone connection requests addressed to existing users to this information processing device, and does not transfer IP phone connection requests addressed to those who are not admitted, restricting transfer according to the user's location, improving security It becomes possible to do.
(8) The location of the user is managed by storing and managing the entry / exit history, and the portable information storage medium is used for the transfer instruction and entry / exit from a predetermined area. This improves the usability and versatility of the type information storage medium and improves the convenience for the user.
(9) When it is determined that the transfer instruction is valid based on the transfer management information, by transferring the IP telephone connection request according to the instruction, the transfer outside the working hours is excluded, and the transfer to the restricted access area It is possible to restrict and manage the transfer for each user, such as eliminating e.g., and to improve security and convenience.

  The present invention acquires highly accurate user status information without imposing a burden on the user, and uses this user status information to accurately transfer an IP phone without imposing a burden on the user. An IP telephone system including a plurality of information processing apparatuses and a server apparatus that provides an IP telephone service to the plurality of information processing apparatuses. The information processing apparatus can detach a portable information storage medium. A mounting unit to be mounted; a mounting detection unit for detecting that the portable information storage medium is mounted on the mounting unit; and a usage stored in the portable information storage medium when the mounting is detected by the mounting detection unit A user identification information reading unit for reading the identification information of the user, the user identification information read by the user identification information reading unit, and the device identification information for identifying itself to a predetermined server device. And a transmission unit for instructing the user to transfer the IP telephone connection request addressed to the user indicated by the user identification information, and receiving the IP telephone connection request addressed to the assigned IP address, The server apparatus receives the user identification information transmitted by the transmission units of the plurality of information processing apparatuses and the identification information receiving unit that receives the apparatus identification information, and the identification information receiving unit. A user status information storage unit that stores user status information in which user identification information and device identification information are associated with each other, and is addressed to the user indicated by the user identification information stored in the user information storage unit This is realized by transferring the IP telephone connection request to the information processing device indicated by the device identification information corresponding to the user identification information and performing a call connection.

Hereinafter, the present invention will be described in more detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of an information processing apparatus and a user management system according to the present invention. The information processing apparatuses in the present embodiment are the IP telephone apparatuses 10A and 10B, and the user management system is the IP telephone system 1.
In addition, parts having the same functions as those of the above-described embodiments are denoted by the same reference numerals or unified reference numerals at the end, and repeated description and drawings are appropriately omitted.
The IP telephone system 1 is a network system in which LANs 20A and 20B provided at each base such as a branch office and an IP telephone server 40 are connected via an IP network 50 such as an in-house network.

  The IP network 50 is a wide area network conforming to the IP protocol. Each IP telephone device 10A, 10B connected to the IP network 50 is identified by an IP address (which may be a global IP address or a private IP address). Therefore, an IP packet transferred through the IP network is transferred to a predetermined terminal based on the IP address attached to the header. The IP network 50 is realized by any network that performs packet transfer using an IP address, such as the Internet, IP-VAN, wide area Ethernet, CATV (Cable Television), frame relay network, ATM (Asynchronous Transfer Mode) network, and digital dedicated line. Is possible.

The LANs 20A and 20B are local area networks provided at bases such as company sales offices, branch offices, and head offices. The LANs 20A and 20B can be constructed by Ethernet (registered trademark) or the like. Further, the LANs 20A and 20B may be constructed by a LAN standard such as FDDI (Fiber Distributed Data Interface), ATM, or a communication method such as PPP (Point-to-Point Protocol).
The routers 30A and 30B are devices that select an appropriate route for transmitting an IP packet and transmit the IP packet to a terminal having a target IP address attached to the IP packet. When using IP-VPN as the IP network 50, the routers 30A and 30B may have encryption and decryption functions necessary for the IP-VPN.

There may be various network configurations within each LAN 20A, 20B, but unless detailed, the configuration of the present invention can be considered that the network configuration of each LAN 20A, 20B is substantially the same. Therefore, the configuration of the LAN 20A will be described below, and the description of the LAN 20B will be omitted. The same applies to the IP telephone devices 10A and 10B.
The LAN 20A is a network to which a plurality of IP telephone devices 10A are connected, and is connected to the IP network via the router 20A. The plurality of IP telephone apparatuses 10A and 10B connected by the LANs 20 and 20B all have a common configuration, and perform communication by IP telephone via the IP network 50.

FIG. 2 is a block diagram showing the configuration of the information processing apparatus according to the present invention. FIG. 2 shows the configuration of IP telephone apparatus 10A as a representative of IP telephone apparatuses 10A and 10B having a common configuration.
As shown in FIG. 2, the IP telephone device 10A is a communication terminal for a user to make a call by IP phone with a partner via the LAN 20A, 20B, the IP network 50, etc., and is connected to the PC 60 and the PC 60. A reader 71, a voice input / output device 72, and the like. IP telephone apparatus 10A establishes a communication path for an IP telephone by receiving an IP telephone connection request addressed to the assigned IP address (see FIG. 6 described later).

The reader 71 is an input device that communicates with the inserted IC card 73 and reads and inputs information stored in the IC card 73. The reader 71 detects attachment / detachment of the IC card 73 and transmits a signal to that effect to the PC 60. The reader 71 may physically detect the presence / absence of the IC card 73, or may periodically detect the presence / absence of a response by transmitting a command to the IC card 73, and the detection method is not limited.
The voice input / output device 72 is a voice input / output device such as a microphone that inputs voice data, a transmitter / receiver including a speaker that outputs voice according to the data, and a headset (headphone with microphone).
The IC card 73 includes an IC chip and a communication interface connected to the IC chip (not shown), and is a portable information storage medium carried by the user. The IC card 73 stores a user ID, which is user identification information for identifying one user from other users, such as a user name and employee number, and also provides a secret key or the like to the IP telephone devices 10A and 10B. Information for certifying the validity of the IC card 73 is stored, and a function as an ID card such as an employee ID card is provided.

The PC 60 is a computer including a control unit 61, a storage unit 62 connected to the control unit 61 via a bus, a communication unit 63, an input unit 64 such as a keyboard and a mouse, and a display unit 65 such as a display. This can be realized by installing predetermined software such as IP telephone software in a general computer.
The communication unit 63 is a communication interface for connecting to the LAN 20A, and realizes communication with other terminals via the LAN 20A.
The control unit 61 is realized by the CPU executing programs such as an operating system (hereinafter referred to as “OS”) and IP phone software stored in the storage unit 62. The control unit 61 includes a VoIP processing unit 611, a transfer instruction unit 612, a card management unit 613, an authentication unit 614, and the like.
The VoIP processing unit 611 performs processing of voice data such as conversion of voice data into IP packets, control of outgoing and incoming calls, and the like.

The card management unit 613 communicates with and manages the IC card 73 by, for example, transmitting a command to the IC card 73 attached to the reader 71 via the reader 71. Further, the card management unit 613 detects the mounting state of the IC card 73 based on a signal from the reader 71, such as that the IC card 73 has been mounted and that the IC card 73 has been removed from the reader 71.
The authentication unit 614 authenticates the IC card 73 based on the authentication information stored in the IC card 73 when the card management unit 613 detects the mounting of the IC card 73. If authentication of the IC card 73 can be performed using authentication information such as a secret key, it is not necessary to read the authentication information outside the IC card 73, and the authentication method is not limited. By this authentication, it is authenticated that the user who possesses the IC card 73 is a legitimate person who uses the PC 60, and the PC 60 can be used. On the other hand, when the IC card 73 is removed from the reader 71, the PC 60 is in a blocked state that cannot be used by the user, such as a screen lock state, until the legitimate user's IC card 73 is inserted into the reader 71 again. It becomes. That is, the PC 60 has a function of a security system such as a desktop security system, and the attachment / detachment of the IC card 73 from the reader 71 is linked with security on / off.

When the card management unit 613 detects the insertion of the IC card 73, the transfer instruction unit 612 uses the user ID, which is the user identification information read from the IC card 73, and the IP telephones 10A and 10B such as the IP address. Is transmitted to the IP telephone server 40, and a transfer instruction for transmitting an IP telephone connection request addressed to the user to the IP telephone apparatuses 10A and 10B is performed.
The storage unit 52 is a volatile storage device such as a RAM, a nonvolatile storage device such as a hard disk, and the like, and stores a program executed by the CPU and data necessary for the processing.

The IP telephone server 40 transfers the IP telephone connection request to the IP telephone apparatuses 10A and 10B in the IP telephone system 1, and performs the IP telephone connection and control, the call connection with the external public network, and the IP- A server computer that manages the functions of the PBX and the IP telephone systems 10A and 10B in the IP telephone system 1 and has the functions of a call control server such as a gatekeeper (H.323) and a SIP telephone server (Session Initiation Protocol). is there.
The IP telephone server 40 is usually provided for each domain such as an ISP or a corporate network, and manages the IP telephone apparatuses 10A and 10B in the domain. The IP telephone server 40 can be realized, for example, by mounting dedicated software (or hardware) on a computer. The IP telephone server 40 may be a hardware type equipped with a dedicated OS, or may be a soft switch type that implements call control and exchange software on the OS server. When the IP telephone server 40 communicates with the outside of the IP telephone system 1 managed by itself, the IP telephone server 40 communicates with a server such as a call control server that manages the network system of other IP telephones.

FIG. 3 is a block diagram showing the configuration of the IP telephone server 40.
As shown in FIG. 3, the IP telephone server 40 includes a control unit 41, a storage unit 42 connected to the control unit 41, a communication unit 43, and the like.
The communication unit 43 is a part that implements communication with the IP telephone devices 10A and 10B in the IP telephone system 1 and a call control server outside the IP telephone system 1 via the IP network 50. In this embodiment, the IP telephone connection request transmitted / received between the terminals is transmitted via the IP telephone server 40, and all the IP telephone connections for which the IP telephone devices 10A and 10B in the IP telephone system 1 are the source or destination. The request is received by the communication unit 43, is subjected to processing by the control unit 41, and is transferred to a transmission destination determined according to the content of this processing.

The control unit 41 is a CPU or the like, and is realized by the CPU executing a program such as an OS stored in the storage unit 42. The control unit 41 includes a registration management unit 411, a call control unit 412, an authentication unit 413, a translation unit 414, a call state management unit 415, a history management unit 416, a congestion control unit 417, and the like.
The registration management unit 411 registers and manages subscriber information such as personal information of the users of the IP telephone devices 10A and 10B in the IP telephone DB 421, and manages information stored in the IP telephone DB 421 such as an identifier correspondence table. (See FIG. 4 described later).

The call control unit 412 is a function for receiving a call control signal from each of the caller side and the callee side, and controlling the IP telephone connection request, call, response, call, and disconnection sequence. Manages call relay of the telephone devices 10A and 10B. The call control unit 412 realizes call blocking and transfer. The call control unit 412 cooperates with the translation unit 414 as necessary.
In order to prevent spoofing and DoS (Denial of Service) attacks on IP phone server 40, authentication unit 413 permits access when an IP phone device 10A or 10B requests access to network resources. Decide whether or not to do.

The translation unit 414 refers to the correspondence table of the IP telephone DB 421 and identifies the IP addresses of the IP telephone apparatuses 10A and 10B that are the destinations based on the destination telephone number designated by the source of the IP telephone connection request. .
The call state management unit 415 grasps and manages the states of the IP telephone devices 10A and 10B and the IP telephone device users of the IP telephone system 1 such as when talking or calling.
The routing unit 416 confirms that the call destination is not busy, and forwards the received IP telephone connection request such as a call control packet to the destination IP address.
The history management unit 417 records call information for each user's call (such as the start and end time of the call), call time, and statistical information on how busy the call is.
The congestion control unit 418 monitors the total amount of call traffic, and restricts newly originated calls when calls are crowded over a certain level.
The storage unit 42 includes an IP telephone DB 421 and is realized by a volatile storage device such as a RAM or a non-volatile storage device such as a hard disk.

FIG. 4 is a diagram showing information stored in the IP phone DB 421.
As shown in FIG. 4, the IP telephone DB 421 stores a telephone transfer destination list, a user transfer destination list, and the like, which are identifier correspondence tables indicating the correspondence between identifiers in one identifier system and identifiers in another identifier system. ing.
As shown in FIG. 4A, the telephone transfer destination list is an IP telephone connection request which is transmitted from an IP telephone or the like outside the IP telephone system 1 and designates the destination IP telephone apparatuses 10A and 10B by telephone numbers. It is a table for referring to and specifying a connection destination when the IP telephone server 40 receives the information. The telephone transfer destination list indicates a correspondence relationship between an IP address for identifying and specifying each of the IP telephone apparatuses 10A and 10B in the network and a telephone number which is an identifier for designating the called party by the calling party of the IP telephone. ing. In addition, the telephone transfer destination list is associated with attribute information of each IP telephone apparatus 10A, 10B such as an installation location, call state information indicating whether each IP telephone apparatus 10A, 10B is busy.
When the IP telephone apparatuses 10A and 10B are installed in the IP telephone network 1, the telephone transfer destination list is transmitted with telephone numbers, IP addresses, etc. from the IP telephone apparatuses 10A and 10B. This is stored in the IP phone DB 421.

  As shown in FIG. 4B, when the IP telephone server 40 receives an IP telephone connection request in which the connection destination is specified by the user ID, the user transfer destination list identifies the connection destination IP telephone apparatuses 10A and 10B. It is a table to do. The user transfer destination list shows the correspondence between the user ID and the IP address that identifies the IP telephone devices 10A and 10B (hereinafter referred to as “used IP telephone devices 10A and 10B”) used by the user. Yes. A user ID that does not have a corresponding IP address indicates that the user is not using the IP telephone devices 10A and 10B, such as when the user is out. The user transfer destination list is associated with personal information of each user, attribute information, and call state information indicating whether a call is in progress. The user transfer destination list is registered when a transfer instruction request is received from the IP telephone apparatuses 10A and 10B in which the IP telephone identifier correspondence information is already registered (see FIG. 5 described later).

These pieces of information stored in the IP phone DB 421 indicate the user status indicating the status of the user, such as whether each user is using the IP phone apparatuses 10A and 10B installed or during a call. Information. That is, in the user transfer destination list of FIG. 4B, the user A is using the IP telephone device installed on the user's desk, and the user is using the IP telephone device in the conference room and is talking. It shows that there is.
The IP telephone DB 421 stores network state information indicating whether the IP telephone system 1 is in a congestion state or the like.

FIG. 5 is a flowchart showing the operation and program of the information processing apparatus and the user management system according to the present invention, in which one user (the former) uses one IP telephone apparatus 10A that is familiar with transmission and reception of IP telephones. The pre-processing to be performed for use is shown. Hereinafter, the processing of the PC 60 of the IP telephone device 10A and the control units 61 and 41 of the IP telephone server 40 will be mainly described.
As shown in FIG. 5, in step 100 (hereinafter, “step” is referred to as “S”), the former turns on the power of the PC 60 and attaches the IC card 73 to the reader 71.
The card management unit 613 detects insertion of the IC card 73 into the reader 71 (S110), and the authentication unit 614 authenticates the IC card 73 by mutual authentication or the like (S120). In the case of authentication, it is authenticated that the former holding the IC card 73 is an authorized user who uses the PC 60, and the PC 60 is in a state where the former can be used. The IP telephone apparatus 10A allows the user to input a personal identification number, and the PC 60 or the IC card 73 collates the personal identification number with a registered personal identification number stored in advance in the IC card 73 to perform user authentication. Also good.

If the IC card 73 can be authenticated as a legitimate card, the card management unit 613 reads the user ID of the user A stored in the IC card 73 such as the user's login name and telephone number (S130). . The transfer instruction unit 612 transmits the user ID and the IP address of the PC 60 to the IP telephone server 40, and issues a transfer instruction (S140).
The IP telephone server 40 receives the IP address of the IP telephone device 10A indicating the transmission source together with the user ID of the user A (S210), and the authentication unit 413 authenticates the IP telephone device 10A as the communication partner at the start of communication. Performed (not shown; the same applies to FIGS. 6, 8, and 10 described later).

The registration management unit 411 searches the IP telephone DB 421 using the user ID as a key, and writes the IP address of the former PC 60 as the corresponding use IP address (S220). The IP telephone server 40 transmits the processing result to the IP telephone apparatus 10A (S230), and ends the process (S240). The IP telephone device 10A receives this processing result (S150), notifies the former (S160), and ends the processing (S170).
Further, when the user goes to another place such as a conference room, the IC card 73 is attached to the IP telephone apparatus 10A installed at the place, and the IP telephone apparatus 10A and the IP telephone server 40 are the same. Perform the process.

FIG. 6 is a flowchart showing the operation and program of the information processing apparatus and user management system according to the present invention. Call control performed when one user (the former) makes an IP phone call to another user (the other) Processing is shown. FIG. 7 is a diagram showing a display on the display unit 65 of the PC 60. Hereinafter, the CPU 61 of the IP telephone device (calling-side IP telephone device) 10A in which the former IC card 73 is inserted, the CPU 61 of the IP telephone device (receiving-side IP telephone device) 10B in which the bag IC card 73 is inserted, and The process of the CPU 41 of the IP telephone server 40 will be mainly described.
As shown in FIG. 6, in S300 and S500, the originating side IP telephone apparatus 10A and the terminating side IP telephone apparatus 10B are in a state of being pre-processed (see FIG. 5). The former IC card 73 and the receiving side IP telephone apparatus 10B are in a state where the IC card 73 is installed.

In S300, in order to make an IP phone call, the user operates the PC 60 of the IP telephone device 10A to request the display of the user status (S310), and the PC 60 receives the user status from the IP phone server 40 in response to this operation. Information is acquired (S320), and a user status display screen is displayed on the display unit 65 (S330, FIG. 7).
As shown in FIG. 7, the user status display screen displays the status of each user such as the whereabouts and the call status of the IP telephone devices 10A and 10B. For example, the second party is in a state where the IC card 73 is not attached to the IP telephone devices 10A and 10B (moving, going out, etc.), and the second person is in the conference room and the IP telephone devices 10A and 10B in the conference room. A state in which a bag IC card 73 is mounted and a call is in progress, Ding is in the reception room, and a state in which the Ding IC card 73 is mounted in the IP telephone apparatus 10B installed in the reception room.

As shown in FIG. 6, the user designates a Ding partner to be the IP phone partner by clicking on the icon of the IP phone or the like and instructs the outgoing IP phone (S340). Accordingly, an IP phone connection request for requesting the connection of the IP phone with the Ding is transmitted to the IP phone server 40, including the ID of the originator of the call originator and the ID of the connecting partner's Ding (S350).
The IP telephone server 40 receives the IP telephone connection request and the IP address indicating the added caller (S420). The registration management unit 411 refers to the IP telephone DB 421, acquires the IP address of the IP telephone device 10B used by the Ding using the ID of the Ding as a key (S430), and the routing unit 416 transfers the IP address to the IP address. The IP telephone connection request is transferred (S440).

The receiving side IP telephone apparatus 10B in which the IC card 73 is installed receives this IP telephone connection request (S510), and makes a call to the Ding etc. (S520). Ding operates the input unit 64 to instruct a response, and the destination IP telephone apparatus 10B transmits the response to the IP telephone server 40 in accordance with this instruction (S530). IP telephone server 40 transfers the response to originating side IP telephone apparatus 10A that is the transmission source of the IP telephone connection request (S450).
The originating side IP telephone device 10A and the terminating side IP telephone device 10B establish a communication path, become ready for a call, and end the call control process.

FIG. 8 is a flowchart showing the operation and program of the information processing apparatus and user management system according to the present invention, where one user (the former) leaves the IP telephone device 10A side, such as leaving his / her seat. The processing to be performed is shown.
As shown in FIG. 8, in step S600, the upper IC card 73 is inserted into the reader 71 of the IP telephone apparatus 10A.
When the user leaves the user's seat, the IC card 73 is removed from the reader 71, and the card management unit 613 detects the removal (S610). The PC 60 notifies the IP telephone server 40 that the IC card 73 has been removed (S620). The PC 60 enters a state where the user cannot operate until a predetermined IC card 73 is inserted into the reader 71, such as a screen lock state, and ends the process (S630).

The IP telephone server 40 receives this notification (S710), erases the IP address of the IP telephone apparatus in use corresponding to the ID of the former in the IP telephone DB 421 (S720), and ends the process (S730).
When Party A leaves the seat and moves to another room such as a conference room, his / her IC card 73 carried in the reader 71 of the IP telephone apparatus 10A, 10B installed in that room is taken. Then, the IP telephone system 1 performs the same processing (see FIGS. 5 and 6).

  As described above, according to the present embodiment, when the IP telephone devices 10A and 10B detect the installation of the IC card 73, the IP telephone system 1 uses the IP telephone as the user ID and the assigned IP address. Since it is transmitted to the server 40 and a transfer instruction is given, the user status information can be acquired without placing a burden on the user simply by attaching the IC card 73 carried by the user to the reader 71. . Further, since the IP telephone server 40 stores and manages the user status information in the IP telephone DB 421 based on this instruction, it is possible to grasp the user status such as the user location. Further, since the IP telephone server 40 forwards the IP telephone connection request according to the user status information, the user attaches the IC card 73 to the IP telephone apparatuses 10A and 10B, so that the user himself / herself can connect to the IP telephone apparatuses 10A and 10B. Since the addressed phone is automatically transferred, it is possible to receive the addressed phone with a simple operation without burdening the user.

Furthermore, since the user issues a transfer instruction by attaching the IC card 73 to the reader, that is, the transfer is performed in accordance with the user's instruction, the user is placed in a room where a plurality of IP telephone apparatuses 10A and 10B are installed. When it is performed, the convenience of the user can be improved, for example, the IP phones 10A and 10B that are easy to use can be selected as the transfer destination.
Further, since the IP telephone server 40 provides user status information in response to requests from the IP telephone devices 10A and 10B, the user can know the user status such as the location of other users. It has become possible to improve convenience, such as by timing the application.

Furthermore, since the IP telephone devices 10A and 10B authenticate the IC card 73 based on the authentication information stored in the IC card 73, unauthorized use is prevented, and the user removes the IC card 73 from the IP telephone device 10A. , 10B can be proved by simply attaching it to 10B.
Furthermore, the PC 60 changes the state to the user usable / unusable state according to the attachment / detachment of the IC card 73 from the reader 71, and notifies the IP telephone server 40 to that effect. If the IC card 73 is not attached to the reader 71, the PC 60 cannot be used, and it is possible to prevent forgetting to attach the IC card 73 to the reader 71 and to obtain accurate user status information. became.

In addition, the user can easily update the user status information by attaching and detaching the IC card 73, and convenience and certainty can be improved.
Furthermore, the IP telephone devices 10A and 10B transmit the user ID, the IP address, and the device identification information to the server device, and instruct the IP telephone connection request to be transferred, so that the user moves from his / her seat. Even in such a case, by attaching the portable information storage medium to an available information processing device such as an information processing device installed at the destination, it is possible to easily instruct transfer.
Furthermore, since the IC card 73 is highly versatile, such as being an authentication target of the desktop security of the PC 60 and functioning as an employee ID card, the user can always carry the IC card 73 naturally, convenience, Certainty can be improved.

FIG. 9 is a block diagram showing the configuration of the information processing apparatus and the user management system according to the present invention.
As shown in FIG. 9, the IP telephone system 1-2 includes a gate system 2 and the like in addition to substantially the same configuration as the IP telephone system 1 of the first embodiment such as the IP telephone devices 10A and 10B and the IP telephone server 40-2. It has.
The gate system 2 is a computer system that includes a gate server 80 and a plurality of gate terminals 90 connected to the gate server 80 and manages entry / exit of a predetermined area such as each room of a company.

Each of the plurality of gate terminals 90 is provided at an entrance / exit to each area in charge such as an entrance / exit of each room, and is inserted into a reader that communicates with the IC card 73, a control unit that controls a gate key, and a reader. The computer includes an authentication unit that authenticates the IC card 73, a communication unit that communicates with the gatekeeper, and the like (not shown). When the gate terminal 90 authenticates the inserted IC card 73, the gate terminal 90 restricts users entering and exiting from a predetermined area, such as unlocking the gate key. Further, the gate terminal 90 transmits the user ID read from the IC card 73 to the gate server 80.
The gate server 80 is a server computer provided with a database, and receives a user ID transmitted from each gate terminal 90, and enters the user ID in association with the entry / exit type, entrance / exit time, etc. Stores the exit history in the database, and manages the visitors. When the gate server 80 receives an entry / exit history provision request from the IP telephone server 40-2, the gate server 80 transmits the entry / exit history stored in the database to the IP telephone server 40-2 in response to the request. To do.

The IP phone server 40-2 has substantially the same configuration as the IP phone server 40 of the first embodiment, such as the control unit 41-2, the storage unit 42-2, and the communication unit 43.
The IP telephone DB 421-2 of the storage unit 42-2 stores, in association with the user ID, transfer management information for restricting and managing transfer such as the transfer prohibition time and transfer prohibition IP address of each user. The transfer prohibition time is a time during which transfer of a connection request addressed to this user is prohibited, for example, a time zone during which this user should not be in the office. The transfer-prohibited IP address indicates an IP address that is prohibited as a transfer destination of a connection request addressed to the user. For example, the IP address of the IP telephone devices 10A and 10B installed in a room where the user is prohibited from entering. is there. It should be noted that it is also possible to make privileged settings such as transfer prohibition time, transfer prohibition IP address, etc. with no restrictions on transfer for IDs of officers and the like.
In addition to the same configuration as the control unit 41 of the first embodiment, the control unit 41-2 includes an entrance / exit history acquisition unit that acquires an entrance / exit history from the gate server 80, an entrance / exit history acquired by the entrance / exit history acquisition unit, Based on the transfer management information stored in the IP phone DB 421-2, a validity determination unit (not shown) that determines whether the transfer instruction received from the IP telephone devices 10A and 10B is valid is provided. .

FIG. 10 is a flowchart showing the operation and program of the information processing apparatus and user management system according to the present invention. Hereinafter, a different part from the pre-process (refer FIG. 5) in Example 1 is demonstrated.
As shown in FIG. 10, in S210, IP phone server 40-2 receives from IP phone device 10A a transfer instruction including the user ID and the IP address of IP phone device 10A as the transmission source. The control unit 41-2 transmits the user ID received from the IP telephone device 10A to the gate server 80, and requests the provision of the entrance history. In response to this request, the gate server 80 transmits an entry / exit history corresponding to the user ID to the IP telephone server 40-2 (S211).
The control unit 41-2 refers to the IP telephone DB 421-2, acquires transfer management information such as a transfer prohibited time zone and a transfer prohibited IP address corresponding to the user ID, and the transfer instruction received in S210 is valid. Determine if there is. For example, when the time is the transfer prohibition time zone and the IP address of the transfer instruction transmission source is the transfer prohibition IP address, the control unit 41-2 determines that the result is NO (S212).

Further, the control unit 41-2 determines whether the transfer instruction is valid based on the entrance / exit history received from the gate server 80. For example, if there is no entry history in the room in which the IP telephone device 10A with the IP address received in S210 is installed, the control unit 41-2 determines NO (S212).
When determining that the transfer instruction is valid, the control unit 41-2 registers the IP address of the used IP telephone device 10A in the IP telephone DB 421-2 (S220), and transmits the processing result to the IP telephone device 10A. (S230), and the process ends (S240). When it is determined that the transfer instruction is not valid, the control unit 41-2 transmits that fact to the IP telephone device 10A (S230), and ends the processing (S240).

As described above, according to the present embodiment, in addition to the same effects as in the first embodiment, the IP telephone system 1-2 can manage the user's whereabouts, transfer instructions, and room Since the IC card 73 is used for entering and leaving, it is possible to improve the usefulness and versatility of the portable information storage medium and improve the convenience for the user.
Further, when the IP telephone server 40-2 determines that the transfer instruction is valid based on the entry / exit history, the IP telephone server 10A, 10B installs the IP telephone connection request in order to transfer the IP telephone connection request according to the instruction. Only the IP telephone connection request addressed to the user entering the room is transferred to the IP telephone devices 10A and 10B, and the IP telephone connection request addressed to the user who is entered by another person is not transferred. It became possible to improve security.
Further, when the IP telephone system 1-2 determines that the transfer instruction is valid based on the transfer management information, the IP telephone system 1-2 transfers the IP telephone connection request according to the instruction, thereby eliminating the transfer outside the working hours. In addition, it is possible to restrict and manage the transfer for each user, such as eliminating the transfer to the restricted area, thereby improving the security and the convenience.

(Modification)
The present invention is not limited to the embodiments described above, and various modifications and changes are possible, and these are also within the equivalent scope of the present invention. For example, in each embodiment, the IP telephone servers 40 and 40-2 may store, as a user transfer destination list, contact information for each user when no transfer instruction is given. For example, the IP phone servers 40 and 40-2 store the phone number of the mobile phone as a contact address, and the PC 60 sets the user status as going out / moving on the user status display screen (see FIG. 7). An indication that a call is made to the mobile phone (such as a mobile phone icon) may be displayed. When this user is selected as a call partner, the IP phone servers 40 and 40-2 transfer a connection request to the mobile phone via the gateway and the general telephone network. The IP telephone servers 40 and 40-2 may store the personal IP telephone device 10A installed on the back of the former A as a contact address when a transfer instruction is not given.
When the IP telephone servers 40 and 40-2 store the contact information when the transfer instruction is not given, the convenience of the user can be further improved. In addition, the convenience for the user can be further improved by setting the transfer to the mobile phone. A mobile phone may be used as the IP telephone devices 10A and 10B.

  The user designates the user of the IP phone and makes a call (see FIG. 7). However, the user may designate the IP phone device 10B and make a call. For example, the PC 60 communicates with the IP telephone servers 40 and 40-2, acquires and displays the IP telephone apparatus status information as shown in FIG. 11, and in accordance with the designation of the connection destination IP telephone apparatus 10B by the user, A connection request including the ID (IP address or the like) of IP telephone apparatus 10A is transmitted to IP telephone servers 40 and 40-2. IP telephone servers 40 and 40-2 transfer this connection request to terminating IP telephone apparatus 10B.

  In the IP telephone systems 1 and 1-2, the caller IP telephone device 10A designates the connection destination of the IP telephone with the user ID such as the user name and employee number, but the user ID is not limited to this. For example, it may be a telephone number. In this case, the IP telephone servers 40 and 40-2 store the telephone number serving as the user ID in association with the IP address of the used IP telephone apparatus as the user transfer destination list. The calling side IP telephone apparatus 10A can specify a user ID by a telephone number, and even if it is a hard phone (conventional telephone, IP telephone) whose number input key is the main input apparatus, the other party can be easily identified. It can be specified.

The IP telephone systems 1 and 1-2 include the IP telephone servers 40 and 40-2 having functions of a call control server and IP-PBX, but may include a plurality of servers for each function. As long as the transfer of the connection request to the devices 10A and 10B can be managed, the configuration for realizing the functions of the IP telephone servers 40 and 40-2 is not limited. Accordingly, the IP telephone servers 40 and 40-2 having functions such as a call control server and IP-PBX are provided with the IP telephone DBs 421 and 421-2, but other servers such as a DNS server are IP telephone DBs 421 and 421-. 2 may be provided.
In addition, the IP telephone system 1-2 may have the function of the gate server 2.

  The call control protocol to which the IP telephone systems 1 and 1-2 are compliant is SIP (IETF), H.264. Any of H.323 (ITU-T) and the like may be used. If a device that mediates a call connection to the IP telephone devices 10A and 10B, such as the IP telephone servers 40 and 40-2, can be installed, the call control protocol to be compliant is not limited.

  The IP telephone systems 1 and 1-2 exemplify IP telephone apparatuses 10A and 10B, which are so-called softphones, as information processing apparatuses, but are not limited thereto. For example, it may be a VoIP adapter connected to a conventional telephone that exchanges analog audio signals, and may be a mobile phone or an IP telephone.

  The IP telephone devices 10A and 10B include the reader 71. However, the IC card 73 that can be attached to the reader 71 is not limited to one, and a plurality of IC cards 73 may be attached. Similarly, the IP telephone devices 10A and 10B may include a plurality of readers 71 connected to the PC 60. For example, when a plurality of users insert their respective IC cards 73 into the IP telephone devices 10A and 10B installed in the conference room, the IP telephone devices 10A and 10B serve as transfer destinations for connection requests addressed to the plurality of users. It can be specified.

  While the IC card 73 is mounted on the reader 71, the user can use the IP telephone devices 10A and 10B. The IP telephone devices 10A and 10B once detect the mounting of the IC card 73, and then Even if the removal of the IC card 73 is detected, it is not necessary to notify the IP telephone servers 40 and 40-2 to that effect. Until the IP telephone servers 40 and 40-2 receive a new transfer instruction, the connection request is continuously transferred to the IP telephone servers 10A and 10B that have received the transfer instruction. Even when only one IC card 73 can be attached to the IP telephone devices 10A and 10B, connection requests addressed to a plurality of users can be transferred to the IP telephone devices 10A and 10B. Further, it is possible to improve user convenience such as preventing the IC card 73 from being forgotten.

  The IC card 73 is exemplified as the portable information storage medium. However, the portable information storage medium is not limited to this, and other portable information can be stored as long as the user ID can be stored so as to be readable by the reader 71 and the desired security can be maintained. It may be a storage medium. A portable information storage medium stores information so that a predetermined device can read, such as another IC card such as a SIM card or UIM card, an IC tag, a mobile phone equipped with an IC card function, a card equipped with a barcode, etc. It is a portable storage medium.

In addition, a communication method in communication between the IC card 73 and the reader 71 is not limited, and any of a contact method and a non-contact method may be used.
Further, the IP telephone apparatus 10A detects the IC card 73 inserted into the reader 10A and reads the user ID, but when the IC card 73 and the reader 71 perform non-contact communication, the IC card 73 is the reader. It may be detected that the IC card 73 has been brought into the communicable range of the reader 71, such as being placed at a predetermined location of 71 or being deceived by the reader 71. It is only necessary to detect that the IC card 73 has moved to a predetermined location where communication with the reader 71 is possible.
Similarly, IP telephone apparatus 10A only needs to be able to detect that IC card 73 has been removed from a predetermined place where reader 71 can communicate.

It is a block diagram which shows the structure of information processing apparatus and a user management system. Example 1 It is a block diagram which shows the structure of information processing apparatus. Example 1 2 is a block diagram showing a configuration of an IP telephone server 40. FIG. Example 1 It is a figure which shows the information stored in IP telephone DB421. Example 1 It is a flowchart which shows the operation | movement of an information processing apparatus and a user management system, and a program. Example 1 It is a flowchart which shows the operation | movement of an information processing apparatus and a user management system, and a program. Example 1 It is a figure which shows the display of the display part 65 of PC60. Example 1 It is a flowchart which shows the operation | movement of an information processing apparatus and a user management system, and a program. Example 1 It is a block diagram which shows the structure of information processing apparatus and a user management system. (Example 2) It is a flowchart which shows the operation | movement of an information processing apparatus and a user management system, and a program. (Example 2) It is a figure which shows the display of the display part 65 of PC60. (Modification) It is a block diagram which shows the structure of an IP telephone system. (Conventional example)

Explanation of symbols

1, 1-2, 1-3 IP telephone system 2 Gate system 10A, 10B, 10A-3, 10B-3 IP telephone apparatus 20A, 20B LAN
30A, 30B router 40, 40-2, 40-3 IP telephone server 41 control unit 42 storage unit 43 communication unit 50 IP network 60 PC
61 Control Unit 62 Storage Unit 63 Communication Unit 64 Input Unit 65 Display Unit 71 Reader 72 Voice Input / Output Unit 73 IC Card 80 Gate Server 90 Gate Terminal

Claims (4)

A user management system comprising a plurality of information processing devices and a server device,
The information processing apparatus includes a portable information storage medium such as a portable information storage medium placed in a predetermined position or a portable information storage medium brought into a predetermined range. Detection means for detecting that the information stored in the information storage medium has been moved to a predetermined location where the information can be read, and detection of movement of the portable information storage medium to the predetermined location by the detection means In addition, to identify the user identification information reading means for reading the user identification information stored in the portable information storage medium, the user identification information read by the user identification information reading means, and itself And transmitting means for transmitting the device identification information to the server device,
The server device includes user identification information transmitted by the transmission means of the plurality of information processing devices, identification information receiving means for receiving the device identification information, and user identification information received by the identification information receiving means. And user status information storage means for storing user status information associated with the device identification information,
When an IP telephone connection request addressed to the user indicated by the user identification information stored in the user information storage means is received, the information processing apparatus indicated by the apparatus identification information corresponding to the user identification information receives the IP Forward the phone connection request, make a call connection,
The user indicated by the user identification information received by the identification information receiving means enters the predetermined area where the information processing device indicated by the device identification information received by the identification information receiving means is installed, and / or Alternatively, based on the entrance / exit history information acquired by the entrance / exit history acquisition means for acquiring entrance / exit history information indicating exit / exit history information indicating the exit from the predetermined area, transfer by the information processing apparatus is performed. First instruction validity determining means for determining whether or not the instruction is valid,
Transferring an IP telephone connection request addressed to the user to a corresponding information processing device when the first instruction validity determining means determines affirmative;
A user management system characterized by In the user management system according to claim 1 ,
When there is a user status information provision request from the information processing device, the server device provides the user status information stored in the user status information storage unit to the information processing device in response to the request. Having user status information providing means for
A user management system characterized by In the user management system according to claim 1 or claim 2 ,
A plurality of entry / exit identification information input means for reading user identification information from a portable information storage medium of a user who enters the area in charge and / or a user who leaves the area in charge;
Entry / exit stored as an entry / exit history by associating the user identification information input by the entry / exit identification information input means with the area identification information for identifying the area handled by the entry / exit identification information input means A history storage means,
The entry / exit history acquisition means of the server device acquires entry / exit history information from the entry / exit history storage means,
A user management system characterized by In the user management system according to any one of claims 1 to 3 ,
The server device provides, for each user, identification information for identifying an information processing device that can be a transfer destination of the IP telephone connection request addressed to the user, and / or a transferable time of the IP telephone connection request. Based on the transfer management information stored in the transfer management information storage means for storing the transfer management information including the indicated transferable time, whether the transfer instruction by the information processing device is valid And a second instruction validity judgment means for judging whether or not, and when the second instruction validity judgment means judges affirmative, the information processing corresponding to the IP telephone connection request addressed to the user Transferring to the device,
A user management system characterized by

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