JP4183890B2 - Security system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a security system that uses a communication network such as the Internet to protect the safety of residences and offices, and the safety of care recipients.
[Prior art]
Various security systems have been developed for the security of residences and offices. A typical example is a security system constructed by a so-called security company. In this type of security system, sensors that detect the occurrence of anomalies are installed in the residences of clients and offices, and the client's residence and the security company are connected via a communication line so that any anomalies can be made on site. When a security company senses that this happened, it issues a command to a patrol car that patrols the area including the client's whereabouts, so that the security guard is dispatched to the scene.
[0002]
A security system has also been developed in the same configuration that dispatches nurses in the event of a change in the elderly or sick at home who needs care.
[0003]
In this specification, the term “security” refers to measures to prevent a suspicious person from entering the client's whereabouts, or to request an ambulance when the elderly or sick person suddenly changes. Measures necessary to protect the client, the client's family and other related parties and the client's property, etc. in the event of any change in the client's whereabouts, such as taking a fire or contacting the fire department when a fire breaks out Means taking.
[0004]
[Problems to be solved by the invention]
As described above, in the conventional security system, the occurrence of a change in the field is detected by some sensor, but it is difficult to reliably determine whether or not the change has occurred by simply relying on the sensor. For example, when an intrusion of a suspicious person is detected by an infrared sensor or the like, it is difficult to clearly distinguish an intrusion of a suspicious person from an invasion of a small animal such as a cat or a dog. In addition, a sensor that senses the movement of the care recipient is provided, and it is determined that an abnormality has occurred in the condition when the care recipient stops moving for a certain period of time. Therefore, it is difficult to reliably grasp the status of the person requiring care.
[0005]
In this way, with the conventional security system that relied solely on the sensor to grasp the situation at the site, it was difficult to accurately grasp the situation at the site, so when the sensor worked, There is a problem that it is necessary to start security activities such as dispatch, and there is a high probability that the security activities will be wasted. Unnecessary security activities are not preferable because the client is not only forced to spend unnecessary expenses, but may cause a delay in the security activities that are urgently required.
[0006]
In order to reduce the probability of unnecessary security activities, it may be possible to reduce the sensitivity of the sensor. However, if this happens, it will not be possible to detect the occurrence of abnormalities without fail, and the purpose of security will be achieved. Becomes difficult.
[0007]
In addition, in order to reliably determine whether or not there has been a change in a security-required place, an image sensor such as a television camera should be installed at the site, and the site image obtained from this image sensor should be monitored by a security company or the like. However, it is practically impossible to continuously monitor the images of a large number of clients at a site requiring monitoring all day long at a security company or the like.
[0008]
Also, in the conventional security system, when it is detected that a suspicious person has invaded or a sudden change in the condition of the care recipient has occurred, a security company or the like issues a command to the patrol car that patrols the area. Security officers such as security guards were rushed to the site, but patrol cars circulate in a relatively wide area, so they arrived at the site after receiving instructions based on traffic conditions near the site. It often took a considerable amount of time, and during that time damage such as theft occurred, and the medical condition of the care recipient could be too late.
[0009]
One object of the present invention is to provide a security system capable of reliably detecting the occurrence of an anomaly at a site requiring monitoring and preventing unnecessary security activities from being performed. There is to do.
[0010]
Another object of the present invention is that after an incident occurs at a site requiring monitoring, damage such as theft occurs until the security officer arrives at the site, or the condition of the care recipient is too late. The object is to provide a security system that can reduce the fear.
[0011]
[Means for Solving the Problems]
The present invention does not rely only on the monitoring device installed at the site, but when the occurrence of anomaly is suspected, the client himself / herself judges whether or not an anomaly has occurred. It is characterized in that the probability of performing unnecessary security activities can be reduced.
[0012]
Therefore, in the basic configuration of the present invention, a monitoring / terminal device installed in a client's residence or office, a client portable terminal device carried when the client goes out, and these are connected via a communication network A security system is constructed with the crime prevention server.
[0013]
The monitoring / terminal device used in the present invention is preferably based on a monitoring device that detects information on a monitoring site that needs to be monitored in order to achieve the security desired by the client, and on-site information detected by the monitoring device. Status change detection means for detecting whether there is a change in the status of the monitoring site required, and information on the site detected by the monitoring device when the status change detection means detects a predetermined change in the status of the monitoring site required for the security server It is set as the structure provided with the fixed terminal device for clients which has the field information transmission means to transmit.
[0014]
In this case, the security server transmits client-side information transmitted from the client fixed terminal device to the client portable terminal device and prompts the client to return a help request signal. When a help request signal is returned from the mobile terminal device, a security staff dispatch request processing means is provided for performing a process for requesting the security staff to start a security activity.
[0015]
In this specification, the term “residence” is used to include both an address and a place (for example, an office or a store) that is not an address but a place where a person stays for a considerable time.
[0016]
The above security officer may be a security officer such as a security company or a nursing service company with which the client has a contract, a security officer belonging to an organization such as a hospital, etc., and among those who have a residence near the client's residence, It may be a helper selected from those registered as helper personnel.
[0017]
The monitoring device needs to be able to provide information suitable for causing the client to grasp the situation at the site using the mobile terminal device. The information (site information) suitable for causing the client to grasp the situation at the site by the mobile terminal device is, for example, an image showing the situation at the site requiring monitoring, voice generated at the site, or the like.
[0018]
The most suitable information to be provided to the client in order to ensure the determination of whether or not an anomaly has occurred is an image showing the situation at the site requiring monitoring. Therefore, it is desirable that the monitoring device used in the present invention is an image sensor that captures an image of a site to be monitored and detects an image of the site as field information, or a combination of the image sensor and another sensor.
[0019]
Other sensors combined with the image sensor differ depending on the purpose of security. For example, for the purpose of preventing the intrusion of a suspicious person (crime prevention), it is preferable to use an intrusion sensor using infrared rays, a sensor for detecting sound on the site, or the like as the other sensor. For the purpose of care for sick and elderly people, sensors (such as pyroelectric sensors) that detect human movement by detecting infrared rays generated from the human body, and sensors that detect on-site sound are used as other sensors. It is preferable to use as.
[0020]
When an on-site image is used as the on-site information, this image is preferably a moving image, but is a still image obtained by capturing the on-site at regular intervals (intermittently capturing the on-site situation). There may be.
[0021]
In the present invention, when it is detected from the site information detected by the monitoring device that a change in a predetermined situation has occurred in the site, the site information is transmitted to the mobile terminal device of the client. For this reason, it is necessary to provide means (situation change detecting means) for automatically detecting changes in the situation at the site without depending on a person.
[0022]
When an image sensor is used as the monitoring device, a change in the situation at the site can be detected by processing an image signal obtained from the image sensor by a client fixed terminal device.
[0023]
The “monitoring-required site” that needs to be monitored for security purposes is appropriately set according to the purpose of security. For example, when an image sensor is used as a monitoring device for security against crimes such as theft or arson (when crime prevention is performed), it is preferable to set a site (such as a garden) around the building as a monitoring required site. In addition, when the care of the elderly or the sick is intended for security, the room of the elderly or the sick who needs care is set as a monitoring place.
[0024]
As described above, in the present invention, when it is detected that a change in the situation has occurred at the site, the information on the site detected by the monitoring device is transmitted to the mobile terminal device held by the client, and the client itself Since the presence / absence of occurrence has been determined, it is possible to reliably detect the occurrence of an anomaly and prevent unnecessary security activities from being performed.
[0025]
In the above configuration, changes in the situation at the site are detected by the fixed terminal device for the client. However, if the fixed terminal device for the client and the server are always connected, the change in the situation at the site is detected by the server. Detection may be performed on the side.
[0026]
In this case, the security server includes a status change detection means for detecting whether there is a change in the status of the site requiring monitoring from the information on the site transmitted from the fixed terminal device for the client, Help request reply for the client that sends the information on the site transmitted from the client fixed terminal device to the client portable terminal device and prompts the client to return a help request signal when it detects that a predetermined change has occurred in the client It is configured to include requesting means and security activity request processing means for performing processing for requesting the security officer to start the security activity when a help request signal is returned from the client portable terminal device.
[0027]
In order to prevent damage such as theft or deterioration of the sick person's condition before the patrol car arrives at the client's whereabouts, register helper personnel who cooperate in security activities, When it is confirmed that an anomaly has occurred at the client's whereabouts, it is preferable to request a helper selected from helper personnel near the client.
[0028]
In the present invention, when using the helper as described above, the monitoring / terminal device installed in the residence of the client or office, the client portable terminal device carried when the client goes out, registration A security system is constructed by a helper terminal device that each of a plurality of helper personnel has, and a security server connected to the monitoring / terminal device, the client portable terminal device, and the helper terminal device via a communication network. Is preferred.
[0029]
In this case, among the helper personnel registered when the help request signal is returned from the client portable terminal device, the security server includes at least one helper from among the helper personnel located near the client's residence. Helper selection means for selecting, and help command means for transmitting a help command including the dispatch command to the client's whereabouts and the geographical information of the client's whereabouts to the helper portable terminal device possessed by the selected helpers are provided.
[0030]
Even when the helper is requested to be dispatched as described above, the detection of the change in the situation of the monitoring required site may be performed by the client terminal device or the security server side.
[0031]
As described above, if a request is made to a helper having a residence near the client when a change occurs in the monitoring site, the helper can arrive at the site in a short time. When a suspicious person tries to invade, the suspicious person can be given up and the crime can be prevented.
[0032]
In addition, when an abnormality occurs in a sick person or an elderly person, the helper who rushed to the scene checks the situation, and if necessary, asks for an ambulance to be dispatched. You can take security measures in time. In this case, if an experienced nurse or doctor is selected as a helper, the purpose of security can be achieved more accurately.
[0033]
When selecting a helper, take into account the past degree of cooperation (= number of cooperation / request) of registered helper personnel and the contents of incidents that occur in the field. It is recommended to select a person who has a place in the range and whose past cooperation is above a certain level as a helper.
[0034]
In addition, when a person with qualifications such as a doctor or nurse is used as a helper, such as for the purpose of nursing care, or when it is necessary to leave the client's whereabouts key with the helper, On the other hand, it is preferable to determine helper personnel in advance and select the helper personnel as helpers.
[0035]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below by taking as an example a case where the present invention is applied to a security system (security system) for the purpose of protecting a client's home from theft or arson.
[0036]
(1) System hardware configuration
FIG. 1 shows an example of the hardware configuration of a security system according to the present invention. In FIG. 1, 1 is a monitoring / terminal device installed at the client's home, and 2 is a client carried when the client goes out. Mobile terminal device 3, a security center terminal device installed in a security center that manages a patrol vehicle 4 on which a security officer rides, 5 a helper terminal device that each of a plurality of registered helper personnel has, and 6 A security server connected to the monitoring / terminal device 1, the client portable terminal device 2, the security center terminal device 3, and the helper terminal device 5 via a communication network.
[0037]
In FIG. 1, “PC” is an abbreviation for a personal computer or a computer, and “mobile” is an abbreviation for a portable terminal device.
[0038]
In the example shown in the drawing, the monitoring / terminal device 1 detects a monitoring device 1A that detects information on the monitoring location of the client's whereabouts (living, office, store, etc.), and a client fixed terminal to which the output of the monitoring device 1A is input And a device (personal computer) 1B.
[0039]
The client portable terminal device 2 is a terminal device capable of exchanging information through a mobile communication network. The portable terminal device includes a communication function for communicating with a security server and an image receiving function. Use the same thing. When a mobile phone having an image receiving function can be obtained, the mobile phone can be used as a client mobile terminal device. In the illustrated example, it is assumed that a mobile phone having an image receiving function is used as the client mobile terminal device.
[0040]
The security center terminal device 3 is a computer installed in a security center such as a security company with which a client has a contract.
[0041]
In addition, the helper terminal device 5 is a terminal device that is given to a person who is registered in advance as a helper staff. In the illustrated example, the helper terminal apparatus 5 is located in a helper staff's residence (such as a residence, office, or store). The fixed terminal device 5A for helpers installed and the portable terminal device 5B for helpers carried when the helper personnel go to the client's residence in response to the dispatch request command. As the helper portable terminal device 5B, a device having a communication function for performing communication with a security server, a GPS (Global Positioning System) function, and an image receiving function is used. In the illustrated example, it is assumed that a mobile phone having a GPS function and an image receiving function is used as the client mobile terminal device.
[0042]
The security server 6 is connected to the client fixed terminal device 1B, the security center terminal device 3 and the helper fixed terminal device 5A via the WWW server 7 and the Internet 8, and the Internet 8 and the gateway 9 And the mobile communication network 10 are connected to the client portable terminal device 2 and the helper terminal device 5. In the illustrated example, a terminal device mounted on the patrol car 4 is connected to the security server 6 through a modem 11 and a wireless communication network 12.
[0043]
In the illustrated example, the client is registered in the database in the security server 6, the management of the field information sent from the client and stored in the database in the security server 6, the registration of the helper personnel, the helper personnel Confirmation of cooperation status, confirmation of the status of security activities performed for each client during the day, exchange of information with the security center, calculation of fees paid to helpers, billing processing to clients, etc. A management terminal device 13 that performs the above processing offline is provided.
[0044]
The management terminal device 13 is connected to the security server 6 through the LAN, and is connected to the client fixed terminal device 1B, the security center terminal device 3, and the helper fixed terminal device 5A through the WWW server 7 and the Internet 8. It is connected to the.
[0045]
The security server 6 may be installed in a security center or may be installed in a place other than the security center.
[0046]
As a matter of course, a large number of clients and helper personnel are registered. However, in FIG. 1 and FIG. 2 shown below, in order to simplify the explanation, the client side and the helper personnel are each one client side and The configuration on the helper personnel side is illustrated.
[0047]
(2) Configuration and operation of the device installed at the client's residence
FIG. 2 is an explanatory diagram showing the configuration of the security system according to the present invention, together with various processes performed in the system, centering on the configuration of the security server. In the figure, processes S1 to S9 indicated by solid arrows are processes that are sequentially performed online, and processes A to E indicated by broken arrows are processes that are performed offline.
[0048]
In the example shown in FIG. 2, the security purpose is to prevent crime at the client's home. Therefore, in this example, a plurality of television cameras (hereinafter simply referred to as cameras) are used as image sensors so that the surrounding garden of the client's house 20 can be monitored and the monitoring site can be monitored without omission. ) C1, C2, ... are installed. In addition, intruder detectors that detect intruders (or animals) in the area of each camera's field of view are provided for each camera, and these multiple cameras and intrusion detectors require monitoring. A monitoring device 1A for detecting on-site information is configured.
[0049]
As the intrusion detector, a known one such as one that outputs a detection signal when an intruder blocks infrared rays, or one that detects infrared rays generated by an intruder can be used.
[0050]
The camera that captures the garden around the house is preferably installed in an inconspicuous place such as under the eaves of the house.
[0051]
When crime prevention is desired, it is preferable to be able to monitor the site requiring monitoring at night. Therefore, a night vision camera can be provided, but since the night vision camera is expensive, in order to reduce the cost of the equipment, the area that enters the field of view of each camera when an intruder is detected by the intrusion detector It is preferable to take a method of illuminating. For this purpose, for example, an illumination lamp that illuminates a region that enters the field of view of each camera is provided, and illumination that illuminates the region that enters the field of view of each camera when the intrusion detector corresponding to each camera detects an intruder. The device may be turned on. If the lighting device is turned on when an intruder is detected, an effect of repelling the intruder can be expected.
[0052]
Image signals (moving image signals) output from a plurality of cameras constituting the monitoring device 1A are input to the client fixed terminal device 1B installed in the house 20 through a switching circuit (not shown). The switching circuit is a circuit that selects any one of a plurality of cameras C1, C2,... According to a selection command given from the terminal device 1B and gives the output of the selected camera to the terminal device 1B.
[0053]
When the client fixed terminal device 1B is in the security operation mode, the client fixed terminal device 1B gives a selection command to the switching circuit so as to sequentially select and capture the image signals output from the plurality of cameras C1, C2,. Capture the output of multiple cameras sequentially. The terminal device 1B detects the presence / absence of a change in the situation at a monitoring required site from the presence / absence of a change in the image signal obtained from each camera.
[0054]
The client fixed terminal device 1B is obtained from the camera that detects the change when a predetermined change in which the suspicious person is suspected of entering the site is detected (for example, when a change in the image signal is detected). After the moving image signal is compressed according to the MPEG standard and converted into a signal conforming to the Internet communication protocol, it is transmitted as site information to the security server 6 together with the client ID code.
[0055]
In order to perform the above operation, the program for operating the client fixed terminal device 1B implements a situation change detection means for detecting whether there is a change in the situation of the site requiring monitoring from the information on the site detected by the monitoring apparatus. And a process for realizing on-site information transmitting means for transmitting the on-site information detected by the monitoring device to the security server when the state change detecting means detects a predetermined change in the on-site situation requiring monitoring. .
[0056]
As described above, the client fixed terminal device 1B first transmits the screen information in which the change of the situation is detected to the server as the priority information among the screen information detected by each of the plurality of cameras installed. When a command is issued from the security server in response to a command from the client portable terminal, image information output by other cameras can be transmitted to the server in response to the command.
[0057]
In addition, in order to be able to transmit the field information (image information) without delay, the client fixed terminal device 1B is always connected to the security server 6 through the Internet at least in the security operation mode. Is preferred.
[0058]
The client fixed terminal device 1B also displays a screen as shown in FIG. 3 on its monitor as a user interface. The operation of the client fixed terminal apparatus will be described with reference to this screen as follows.
[0059]
In FIG. 3, 20 'shows the outline of the plan view of the client's house, and 21 shows a basket surrounding the residential land. C1 to C4 denote cameras for imaging the west, north, south, and east gardens of the house.
[0060]
In the lower part of the user interface screen shown in FIG. 3, “at home”, “going out”, “camera display”, “west”, “north”, “south” and “east” buttons are displayed. The help button “?” And the buttons “security mode”, “security center” and “security server” are displayed. In addition, buttons for “warning lighting”, “emergency warning”, and “emergency broadcast” are displayed at the top of the screen. These buttons are clicked when performing a predetermined operation or setting the operation mode, but when each button is clicked, the display of the button becomes brighter or the display color changes. Or the display blinks to indicate that the button is clicked (selected).
[0061]
Of the buttons displayed on the monitor screen, the “at home” and “outing” buttons are clicked when the operation mode is set to the home mode and the outing mode, respectively. When the operation mode is at-home mode and the “Security Mode” button is not clicked, the automatic security operation is not performed, but the images displayed by multiple cameras are displayed on the monitor screen by operations on the screen. It is possible to contact the security center.
[0062]
When the “Security mode” button is clicked while the operation mode is at home mode, the operation mode is set to the security mode (home security mode), and automatic security operation is performed as in the case of the outing mode described later. Is called.
[0063]
When “going out” is clicked, the outing mode is set, and the operation mode is automatically set to the security mode (outing security mode). In this security mode, when a change in the situation at the monitoring site is detected from the output of the intrusion detector and the image signal obtained from each camera, the image obtained from the image signal of the camera detecting the change in the situation Information is transmitted from the terminal device 1B to the security server 6 as field information.
[0064]
As will be described later, the security server 6 transmits this image information to the client portable terminal device 2 to determine whether or not the change in the situation is due to the occurrence of an abnormality. When the determination is made, the user is prompted to return a help request signal. When the help request signal is returned from the client portable terminal device, the security server performs processing necessary for the security officer to start security activities, such as patrol car arrangement and helper arrangement.
[0065]
When the “camera display” button is clicked on the monitor screen shown in FIG. 3, the display of the house outline 20 ′ and the display of the fence outline 21 are erased, and instead the terminal device 1 B The images captured by the cameras that are sequentially selected at regular time intervals are displayed on the monitor screen. At this time, in order to clearly indicate the position of the selected camera, the “west”, “north”, “south”, and “east” buttons corresponding to the selected camera are blinked.
[0066]
Furthermore, when any of the buttons “West”, “North”, “South”, or “East” indicating the camera position is clicked while the “Camera display” button is clicked, the clicked button The image of the camera corresponding to can be continuously displayed on the monitor screen for a certain period of time.
[0067]
Furthermore, when the “Security Center” button is clicked, the monitor screen is switched to a screen for exchanging information with the Security Center. On that screen, a request for dispatch to the Security Center, reception of a message from the Security Center, etc. Can be done.
[0068]
When the “security server” button is clicked, the monitor screen is switched to a screen for exchanging information with the security server 6. On this screen, a record of past security activities can be read from the database of the server for browsing, and a record of security operations for the day can be read from the database of the server for browsing.
[0069]
The “Warning Light”, “Emergency Warning”, and “Emergency Broadcast” buttons are buttons for selecting whether or not to perform a predetermined alarm action when a predetermined condition is satisfied. When is clicked, when the intrusion detector detects an intruder, a lighting device that illuminates the surroundings of the house is turned on.
[0070]
In addition, when the “Emergency Warning” button is clicked, an intrusion detector is detected when the client makes an abnormality determination with the mobile terminal device and sends the determination result to the server, or when the operation mode is in the home security mode. When an intruder is detected and the terminal device 1B detects a change in the situation from the image signal of the camera, an alarm device such as a bell is operated to generate a warning.
[0071]
Further, when the “Emergency Broadcast” button is clicked, an intruder is detected when the client determines that an abnormality has occurred in the mobile terminal device in the out-going security mode and in the home security mode, and the terminal device 1B. When an abnormal event is detected from the camera image signal, a pre-recorded warning broadcast is broadcast through a loudspeaker installed in the garden.
[0072]
The warning lighting, emergency warning, and emergency broadcast functions can be optional.
[0073]
The help button “?” Is clicked when the operation is lost. By clicking this button, an explanation of the necessary operation can be displayed on the screen.
[0074]
The characters displayed on the monitor screen can be changed as appropriate according to the purpose of security. For example, in FIG. 3, the word “security” is used on the monitor screen. However, when the purpose of security is crime prevention, for example, “crime prevention” is used instead of “security”. It is also possible to use characters such as “security center” and “security company” instead of the characters “security center”.
[0075]
The design of the user interface screen to be displayed on the monitor screen of the client fixed terminal device 1B is not limited to the example shown in FIG. 3, but may be changed as appropriate according to the operation content or considering the usability. it can.
[0076]
For example, in order to give the function of zooming up the screen while each monitoring device is displaying a screen, an operation for providing a “zoom” button or changing the direction of the lens of the image sensor A button can be provided.
[0077]
Each button may be clicked with a mouse, but in order to simplify the operation, a touch pen method or a touch panel method may be used.
[0078]
As described above, when the client fixed terminal device 1B detects that a predetermined change (change in which the existence of an intruder is suspected) has occurred in the surroundings (garden) of the client's house, the situation Information on the image of the area where the change occurs is transmitted to the security server 6 as field information. The change in the situation at the site can be detected by, for example, looking at the temporal change in the average level of the image signal (luminance signal) obtained from the camera. In this case, if the screen is divided into a large number of areas and the temporal change in the average level of the luminance signal is observed for each area, the change in the situation can be detected more accurately.
[0079]
In addition, as described above, when an intrusion detection detector is provided to detect whether there is an intruder in the place where each camera is photographed, the intrusion detector performs a detection operation to detect the intrusion of someone. This may be captured as a change in the situation of the site, and an image obtained from a camera showing a location where the intrusion detector is installed may be transmitted to the server as site information.
[0080]
(3) Configuration and operation of security server
As shown in FIG. 2, the security server has a registrant database 6a, an image database 6b, a helper database 6c, and a participation situation database 6d as a database (DB) for storing various types of information. By executing a program stored in a hard disk or the like (not shown), the operations S1 to S10 are performed online, and the processes P1 to P6 shown in the rectangular frame are performed.
[0081]
In the registrant database 6a, the address, ID code, etc. of the contracted client are registered. The image database 6b stores an image (an image including a change in the situation) first transmitted to the security server after the client fixed terminal device 1B detects the change in the situation. A part of the image information stored in the image database 6b is updated each time the client fixed terminal device detects a change in the situation at the site and transmits a new image to the security server. In addition, the helper database 6c includes the address information of helper personnel (persons who have agreed to cooperate as helpers) according to the recruitment made by the security center, information on the time zone to cooperate as helpers (cooperation time information), and details of cooperation ( Crime prevention, nursing, etc.) are registered. In addition, the participation status database 6d includes the participation status of each helper personnel, such as the number of cooperation requests to each helper personnel registered in the helper database 6c, the past cooperation count of each helper personnel, and the actual working hours of each helper personnel. Is recorded.
[0082]
The security server 6 receives S1 such as an ID code and an image signal transmitted from the client fixed terminal device, and performs client terminal image reception processing P1. In this client terminal image reception process, first, the client ID code transmitted from the client fixed terminal apparatus 1B is referred to the ID code registered in the registrant database 6a to determine whether or not the client is a contractor. When the confirmation is completed, the information in the image database 6b is updated S2, and new image information transmitted from the client fixed terminal device is stored together with the current date and time in the corresponding storage in the image database 6b. Write in place. At this time, the image data recorded in the image database before a certain period is deleted.
[0083]
Further, the server 6 performs a client call request S3, and performs a client portable call process P2 for calling the client terminal device 2. In this process P2, the number of the client portable terminal device 2 is transmitted to the exchange of the mobile communication network and the corresponding portable terminal device 2 is called. When the client responds to an access from the security server with the mobile terminal device 2 in a call state, an initial screen with various menus is displayed on the screen of the client mobile terminal device 2, and a predetermined screen is displayed on the initial screen. By causing the menu to be selected, the client is requested to send an image. The security server 6 performs S4 transmission of the latest received image stored in the image database 6b when an image transmission request is received from the client.
[0084]
The security server transmits the latest image received from the client fixed terminal device in this way to the mobile terminal device 2 of the client, and shows the image to the client, so that the client himself / herself at home (monitoring required site) To make a determination as to whether or not an anomaly has occurred, and prompt the user to return a help request signal.
[0085]
Help request reply request means for the client that sends the information on the site transmitted from the client fixed terminal device to the client portable terminal device and prompts the client to return a help request signal in the course of performing the client portable call processing P2. Configure.
[0086]
When the client confirms the situation of the home monitoring site transmitted from the security server on the screen of the mobile terminal device 2 and determines that an incident such as an intrusion of a suspicious person is occurring at home, a help request is made. A signal is returned to the security server 6. When it is determined that no abnormality has occurred at home, the client portable terminal device transmits a stop signal instructing to stop the help request to the security server.
[0087]
An example of the user interface screen displayed on the client portable terminal device 2 by the security server 6 is shown in FIGS. FIG. 4A shows an initial screen of a security menu that is first displayed when the client places a call on the mobile terminal device in response to a call from the security server. This initial screen includes “1 client image 1 ”,“ 2 client image 2 ”,“ 3 security server ”,“ 4 help ”, and“ 5 end ”menus are displayed.
[0088]
When the client selects “client image 1” on this initial screen, an image transmission request is sent to the security server. When this transmission request is made, the security server 6 transmits the latest image transmitted from the client's home and stored in the image database 6b to the portable terminal device 2 as shown in FIG. 4B. Display on that screen. When the client who sees this screen determines that something has changed in his / her home, he / she selects “Send” displayed at the lower left of the screen of the mobile terminal device, and sends a help request signal to the security server 6. Let If the client cannot determine whether or not an abnormality has occurred on the initially displayed screen, the menu is returned to the initial screen by selecting “Menu” at the lower right of the screen, and then “2 Client Image 2” is selected. .
[0089]
At this time, the security server gives a screen switching command to the client fixed terminal device 1B to sequentially switch and transmit the current images (FIG. 4C) captured by the plurality of cameras at the client's home. Are transmitted to the mobile terminal device 2 and the images of the site are sequentially displayed on the monitor screen of the mobile terminal device 2 in almost real time. As a result, when the client determines that an abnormality has occurred at home, the client selects “Send” to send a help request signal to the security server, and when the client determines that no abnormality has occurred, Select “Cancel” to send a stop signal to the security server.
[0090]
The security server also displays a menu screen (not shown) for communicating with the security server when the client selects “3 security server” on the initial screen of FIG. By accessing the security server on this menu screen, the client can view the communication records stored in the management information database (not shown) of the security server and carry it from the security server without the client's knowledge. The client is informed of the history of security activities, such as whether or not the terminal device 2 has been accessed and whether or not the security activity has been performed due to a change in the client's home without noticing. In addition, when the client selects “4 help” on the initial screen, the operation method is displayed, and when “5 end” is selected, the operation is terminated.
[0091]
The security server 6 performs a client portable request reception process P3 when a signal transmission S5 (see FIG. 2) is received from the client portable terminal device 2. In this process P3, depending on the content of the signal transmitted from the client portable terminal device 2, the screen of the portable terminal device 2 is switched, the command signal is transmitted to the client fixed terminal device 1B, or the helper call request request is made. Various processes such as are performed.
[0092]
When the client selects “2 client screen 2” on the screen of the mobile terminal device, a screen switching command is given to the client fixed terminal device 1B, and the images captured by the plurality of cameras are sequentially switched and transmitted. And the transmitted image is transmitted to the client portable terminal device 2.
[0093]
When the help request signal is returned from the client portable terminal device 2, the security server performs the helper call request request S 6 to perform the helper selection process P 4. In this helper selection process, a plurality of helper candidates are selected under a predetermined condition from helper personnel recruited in advance and registered in the helper database 6b, and past helper records recorded in the participation situation database 6d are selected. Select at least one helper that you think is best, referring to your activity records. The conditions for selecting helper candidates are, for example, that they live within a certain distance from the client's home, that the time when the incident occurred coincides with the time when the helper staff obtains approval, The content of the activity is consistent with the content approved by the helper personnel.
[0094]
An example of a helper selection algorithm is shown in FIG. In the case of following the algorithm shown in FIG. 5, first, a plurality of helper personnel who meet conditions such as living near the area where the anomaly occurred in Step 1 and cooperating time zones are suitable. Is searched from the helper database 6c as a helper candidate. Next, the past cooperation status of the helper candidates searched in step 2 is read from the participation status data 6d, and in step 3, helper candidates are extracted one by one in the order of the smallest number of past cooperation requests. Next, it is determined whether or not the number of past requests for the helper candidate extracted in step 4 is 0. If the number of requests is 0, the process proceeds to step 5 to determine this candidate as a helper. .
[0095]
In this way, the candidate whose request count is 0 is preferentially determined as the helper because the number of times of cooperation of the newly registered helper candidate (the request count is zero, so the cooperation count is also zero) This is to prevent the state from being held in a zero state.
[0096]
When it is determined in step 4 that the number of requests for the candidate extracted is not 0, it is determined in step 6 whether or not the past cooperation level of the candidate is equal to or greater than the determination value Kn. If it is greater than or equal to Kn, the process moves to step 5 and the candidate is determined as a helper. When it is determined in step 6 that the degree of cooperation is less than the determination value Kn, the process proceeds to step 7, and whether or not there are candidates that have not been determined yet among the candidates searched in step 1. If it remains, the process proceeds to step 3 where one candidate having the next smallest number of requests is extracted, and the process proceeds to step 4 to repeat the same process as described above. If it is determined in step 7 that there are no other candidates remaining, the process proceeds to step 8 where 1 is subtracted from the value of n to set the determination value to Kn−1, and step 3 and subsequent steps are repeated. If these processes are repeated until n becomes 0, the determination value Kn finally becomes K0 (= 0). Therefore, if even a helper candidate can be identified, the helper is always determined.
[0097]
In the process of performing the process of FIG. 5, among the helper candidates registered when the help request signal is returned from the client portable terminal device, helpers are selected from the helper candidates that are located near the client's whereabouts. A helper selection means for selecting at least one person is configured.
[0098]
After the helper is determined as described above, the dispatcher request request S7 (see FIG. 2) to the determined helper is performed, and the helper / security center calling process P5 is performed. In this calling process, a help command S8 for requesting to be sent to the client's home is sent to the fixed terminal device 5A for helpers and the portable terminal device 5B for helpers having a GPS function, and at the same time, the security center. This is also performed for the terminal device 3 and the patrol vehicle 4. This help command is a command including geographical information of the client's home.
[0099]
In the illustrated security server, through these processes, a help command means for transmitting a help command including a dispatch command to the client's whereabouts and geographical information of the client's whereabouts to the helper terminal device, and a patrol car requesting a dispatch. The patrol vehicle dispatch request means to be configured, and when the help request signal is returned from the client portable terminal device by the help command means, the patrol vehicle dispatch request means, and the helper selection means, a security officer (helper And a patrol car occupant) are configured to perform a process for requesting the start of a security activity.
[0100]
The security server 6 displays an initial screen (menu screen) as shown in FIG. 6A on the display screen of the mobile terminal device 5B when the helper places the mobile terminal device 5B in a call state. On the initial screen, for example, a menu of “1 client map”, “2 security server”, “3 patrol car”, “4 helper location”, “5 help” and “6 end” is displayed. By selecting “Map”, a wide area map screen as shown in FIG. 6B is displayed, and the current position H1 of the mobile terminal device and the client's home H2 are displayed on the wide area map displayed on this screen. The security server also instructs the helper to select “details” displayed in the lower left of the wide-area map screen of FIG. As shown in (C), a detailed map near the client's home is displayed.
[0101]
The security server also displays a screen for allowing communication with the security server on the screen of the portable terminal device for helpers by selecting “2 security server” on the screen of FIG. 6A. When the helper arrives at the site, this “2 security server” is selected, and the helper reports the arrival at the site. Similarly, by selecting “3 patrol car”, communication with the patrol car can be performed. Further, by selecting “4 helper position”, the current position of the helper is displayed. In the menu of FIG. 6A, “5 help” is selected when the operation is known, and “6 end” is selected when the operation is ended.
[0102]
If the determined helper does not accept or if the portable terminal device of the helper does not respond, the process returns to step 1 to exclude the helper that did not accept or respond and perform the helper selection process of FIG. Start over from the beginning.
[0103]
After the security server receives the image from the client fixed terminal device 1B, the client portable terminal device responds when the client portable call processing P2 is performed to transmit the image to the client portable terminal device. If not, the image sent from the client fixed terminal device is sent to the security center terminal device, and the person in charge of the security center determines whether there is an abnormality on behalf of the client and returns a help request signal. To perform the process. Therefore, when the client portable terminal device does not respond to the program executed by the security server, the image (site information) transmitted from the client fixed terminal device is transmitted to the security center terminal device to provide the security program. A process for realizing a help request reply request means for the security center that prompts the person in charge of the center to reply with a help request signal is provided.
[0104]
In the same way as when a help request signal is returned from the mobile terminal device for a client, when a help request signal is returned from the security center, the process of selecting a helper is performed, and the helper terminal possessed by the selected helper A help command including a dispatch command to the client's whereabouts and geographic information of the client's whereabouts is transmitted to the device 5.
[0105]
As shown in the illustrated example, if the fixed terminal device 5A is provided as the helper terminal device 5 in addition to the mobile terminal device 5B, a message or news may be transmitted from the security server to the helper personnel. Therefore, helper management can be performed accurately. In addition, since the helper staff can be informed of the activity status of other helper personnel by using the fixed terminal device for helpers, it is possible to raise the awareness of the helper personnel regarding the safety activities.
[0106]
As in the above example, when a help command is given to the portable terminal device 5B for helpers, the fixed terminal device 5A for helpers can be omitted. In some cases, a help command is given to the fixed terminal for helper, and the portable terminal for helper can be used only for communication with the helper, or the portable terminal for helper can be omitted.
[0107]
In the above description, a help command is given to the helper and the security center at the same time. When a help request command is issued from the client to the security server, the patrol person is first requested to the security center, and then the helper. A selection process may be performed.
[0108]
(4) Configuration of security center terminal equipment
On the monitor of the security center terminal device 3, as shown in FIG. 7, a screen similar to the screen displayed on the monitor of the client fixed terminal device can be displayed. The display of the house in the center of the screen of FIG. 7 and the display of the camera are the same as those displayed on the monitor of the client fixed terminal device 1B, and “camera display”, “west”, “north”, “south”, “east” The function of the "" button is the same as that displayed on the monitor of the client fixed terminal device.
[0109]
On the monitor screen of the terminal device of the security center, the name and client number of the client are displayed on the upper left, and the buttons “Map display”, “Security server” and “Patrol car” are displayed on the right. On the left side of the screen, buttons of “client PC”, “client mobile phone”, “help PC”, and “help mobile phone” are displayed.
[0110]
Click “Map Display” on this screen to display the client's home map, and click “Security Server” to display the information registered in the security server. ing. In addition, by clicking “Patrol car”, it is possible to contact the patrol car.
[0111]
Also, by clicking “Client PC”, it is connected to the client fixed terminal device 1B. In this state, the functions of the “camera display”, “west”, “north”, “south”, and “east” buttons are displayed. It can be used to monitor the image taken by the client's home camera. However, this function works only when the client terminal device is in the security mode.
[0112]
By clicking “Client mobile phone”, you can access the client portable terminal device and talk with the client. Click “Help mobile phone” to call the helper mobile terminal device. You can talk on the phone. By clicking “Help PC”, it is possible to access the helper fixed terminal device 5A and send a necessary message to the terminal device 5A.
[0113]
(5) Overall operation of the system
An example of a flowchart showing the flow of processing in the above security system is shown in FIGS. A series of processing in the case of following this flowchart is as follows. In step 1, the camera at the client's home detects a suspicious person, and the image is given to the client fixed terminal apparatus 1B. If the client fixed terminal device determines from this image that there has been a change in the situation where a suspicious person is suspected of entering, step 2 is performed and the image is transmitted to the security server. The security server records the image data in the database in step 3, and then transmits the image data to the client portable terminal device 2 in step 4. If the transmission is successful in step 5, the image is checked in the client in step 6 to determine whether or not a suspicious person has entered. As a result, when it is determined in step 7 that the client is an intrusion of a suspicious person, the process proceeds to step 8 and a dispatch command is issued to the patrol car in charge of the area including the site, and the site is rushed (step 9 in FIG. 9). .
[0114]
If the transmission to the client portable terminal device 2 is not successful in step 5, the image data recorded in the database is transmitted to the security center in step 10, and the person in charge of the security center is intruding a suspicious person. Whether or not (step 11) is determined. As a result, when it is determined that the person in charge is an intrusion of a suspicious person, in step 12, the person in charge of the security center transmits a help request signal to the security server on behalf of the client. In response to this, the security server issues a dispatch command to the patrol vehicle (step 8).
[0115]
After the security server issues a dispatch command to the patrol vehicle in step 8, the process proceeds to step 13 in FIG. 9 to perform a helper selection process, and issues an instruction to the helper selected to urgently go to the scene. In step 14, when the helper gives a sign of consent to rush to the site, the security server records helper information indicating that the helper cooperated with the request in the cooperation status database (step 15). Next, in step 16, it is acknowledged that the map of the client's home (site) is notified to the helper, and the map information is transmitted to the portable terminal device of the helper to prompt the helper to the site (step 17 in FIG. 9).
[0116]
When the helper and the patrol vehicle arrive at the site, the helper and the patrol vehicle confirm the situation of the site and share the situation of the site (steps 18 and 19). The helper reports to the security server (step 20). Next, in step 21, the security server records the final status of the occurrence event in a management information database (not shown) provided in the security server, and in step 22, the final status of the occurrence event is recorded on the client portable terminal device and the security center terminal. Contact device. The security server checks whether or not the helper has actually arrived at the site using the GPS function of the helper portable terminal device, and registers the result.
[0117]
When the helper arrives at the site prior to the patrol vehicle, the helper first confirms the situation at the site, and informs the suspicious person of the presence of the helper by means such as pressing an intercom to sound a chime. By causing the helper to take such an action, in most cases, the suspicious person can be abandoned to commit the crime, so that the actual harm such as theft can be prevented. If the suspicious person does not leave even if the suspicious person is informed of the presence of the helper, the suspicious person is monitored, and the patrolling car waits for the arrival of the patrol car and the patrol car occupant is responsible for handling the suspicious person. . If a suspicious person has already committed a crime, contact the security center immediately and in some cases contact the police. Since helpers are just security cooperators, it is necessary to avoid taking dangerous actions such as making a direct confrontation between helpers and suspicious individuals.
[0118]
When the client determines in step 7 of FIG. 8 that the current event is not an intrusion of a suspicious person and does not return a help request signal, and in step 11, the person in charge of the security center is not an intrusion of a suspicious person If it is determined that the help request signal is not returned, the process proceeds to step 21 in FIG. 9 and the security server records the final status of the occurrence event in the management information database, and then the final status (processing for the current event). To the client portable terminal device and the security center terminal device.
[0119]
(6) Processing performed by the management terminal device
In the example shown in FIG. 2, the management terminal device 13 installed at the security center 30 or the location where the security server 6 is installed is connected to the security server 6 through the LAN, and the WWW server 7 and the Internet 8. Are connected to the client fixed terminal device 1B, the security center terminal device 3 and the helper fixed terminal device 5A, and this management terminal device performs the processes A to E indicated by the broken lines offline. The contents of these processes are as follows (a) to (e).
[0120]
(A) Client registration process A
When a client makes an application to a security center (in the above example, a security company), the client information entered through the keyboard or the like by the operator is registered in the database 6a in the security server 6.
[0121]
(B) Helper participation status check process B
When there is an inquiry about the participation status of helpers through the keyboard,
Access the security server participation status database and check the helper's past participation status (number of dispatch requests, number of cooperation, degree of cooperation, etc.).
[0122]
(C) Cooperator registration process C
The helper personnel who applied for the recruitment are registered in the helper database 6c of the security server. This registration is performed by an operator's input operation.
[0123]
(D) Image data storage process D
When there is a request from the client or the security center, an image recorded in the image database 6b of the security server (an image transmitted from the fixed terminal device for the client) is read and recorded such as FD, MO, CD-R Record on media. This record is used as evidence, for example, when a lawsuit is filed for an event that occurred at the client's home.
[0124]
(E) Support processing E
When there is an inquiry about the record of the security activity of the day or the past activity record from the client fixed terminal device, it is notified. In addition, security news issued by the security center in a timely manner is transmitted to the fixed terminal device for clients and the fixed terminal device for helpers.
[0125]
In addition to the above-described processing, the management terminal device 13 performs various necessary processes such as calculation of a fee to be paid to the helper and a charging process for the client offline.
[0126]
Depending on the contract, the client can be charged a fixed amount that collects a fixed amount every month, and the number of times image data is sent from the client fixed terminal device to the security server or an event that triggers a helper It is also possible to use a performance method that calculates based on the number of occurrences. The fee paid to the helper is calculated according to the activity status such as the number of times the helper is dispatched and the actual working hours.
[0127]
(7) Other embodiments of the present invention
In the above embodiment, the change in the situation at the site is detected by the fixed terminal device for the client. However, when the fixed terminal device for the client and the server are always connected, the change in the situation at the site is detected. It may be detected on the server side.
[0128]
In this case, the security server is provided with status change detection means for detecting the presence or absence of a change in the status of the site requiring monitoring from the site information transmitted from the client fixed terminal device to the security server. Also, the help request reply request means provided in the security server receives the site information transmitted from the client fixed terminal device when the situation change detection means detects that a predetermined change has occurred in the situation of the site requiring monitoring. It is configured to transmit to the client portable terminal device and prompt the client to return a help request signal.
[0129]
In the above description, the case where the present invention is applied to a security system intended to prevent a suspicious person from entering the client's home is taken as an example, but the purpose is to protect the safety of sick people and elderly people who need care. Thus, the present invention can be applied to a security system that monitors the state of a care recipient and activates a helper when an abnormality occurs.
[0130]
In the case of a security system for the purpose of nursing care, it is necessary for the helper to enter the house after arriving at the site, and the helper must have knowledge of nursing care. Select a person who has qualifications such as a woman or a caregiver, and leave the client's whereabouts key in advance with the helper. In this way, when it is necessary to deposit the client's whereabouts with a helper, one or more helpers are determined in advance for each client, and a trust relationship is established between the client and the helper. It is necessary to keep it. As described above, when a helper dispatched to each client is determined in advance, when a help request signal is returned from the client's portable terminal device to the security server, a helper selection as shown in FIG. There is no need to perform processing, and a predetermined helper may be selected for the client.
[0131]
In addition, a fixed terminal device for helpers is installed in a relatively large hospital in the region, and the client's whereabouts key is stored in the hospital, and a help request signal is returned from the client's mobile terminal device to the security server. Alternatively, a help command may be transmitted from the security server to the fixed terminal device for helpers in the hospital, and doctors and nurses may be dispatched as helpers from the hospital.
[0132]
In addition, fixed terminal devices for helpers are installed in each of a plurality of individual hospitals scattered in the area, and the terminal devices of each hospital and the security server are connected via a communication network, and security is provided from the mobile terminal device of the client. When a help request signal is sent back to the server, a help command is sent to a fixed terminal device for a helper of a nearby hospital preselected by the client, and the doctor or nurse of the hospital is rushed to the client's residence as a helper You may do it. In this case, the client's whereabouts key is stored at a nearby hospital selected by the client.
[0133]
As described above, when installing a fixed terminal device for a helper in a hospital, the terminal device for the helper has a function of monitoring the situation of a monitoring site (patient room) and the state of a sick person (pulse, blood pressure, etc.) in the client's residence. Is preferably provided. In addition, it is preferable that information on the floor plan of the client (the location of the hospital room) can be displayed on the screen of the fixed terminal device for helpers.
[0134]
In the above embodiment, the television camera is used as the monitoring device for monitoring the site. However, the site information may be acquired using an image sensor other than the television camera. Although it is preferable to use an image sensor to accurately grasp the information on the site, in some cases, it may be determined whether or not an abnormality has occurred by using the sound generated on the site as the site information. In addition, when detecting abnormalities such as sick people and elderly people, it is detected whether sick people or elderly people do not move for a certain period of time, or whether sick people or elderly people react to voice calls. Thus, the presence or absence of abnormality can be detected. Further, a monitor device that monitors the pulse, blood pressure, breathing sound, etc. of the sick or elderly person may be provided, and information regarding the state of the sick or elderly person may be obtained from the output of the monitor device.
[0135]
When the purpose is to care for a sick or elderly person, the client's mobile terminal device calls the client's mobile terminal device from the security server and asks the client to determine the status of the cared person. It is preferable to make a voice call to confirm the response. For this purpose, for example, a microphone for detecting the care recipient's voice is provided at the site (such as a hospital room) and a loudspeaker is provided to transmit the client's voice from the client portable terminal device to the loudspeaker at the site through the security server. The care receiver's voice can be transmitted to the client portable terminal device through the security server.
[0136]
In the above embodiment, the portable terminal device provided to the helper has the GPS function and the image receiving function. However, a normal mobile phone without the GPS function and the image receiving function is used as a helper portable terminal device. You may make it use. When a normal mobile phone having only a call function is used as a portable terminal device for helper, a call-out request and on-site geographical information are given to the helper by voice from the security server.
[0137]
【The invention's effect】
As described above, according to the present invention, when a change in the situation occurs in the client's whereabouts, the information is transmitted to the mobile terminal device of the client, and the client itself determines whether or not an abnormality has occurred, Since the safety activity is started based on the determination result, it is possible to prevent the useless security activity from being performed based on the misunderstanding of the situation at the site.
[0138]
In the present invention, when a change occurs in the client's whereabouts, a request is made to a patrol car managed by the security center, and at the same time a request is made to a helper having a place near the client. There is an advantage that a helper can be made to arrive at the site first to perform security activities when the car is delayed to arrive at the site due to traffic congestion or the like.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an overall configuration of hardware of a security system according to the present invention.
FIG. 2 is an explanatory diagram showing the security server of the security system according to the present invention, the configuration of peripheral devices connected to the server, and the processing performed by the security server.
FIG. 3 is an explanatory diagram showing an example of a monitor screen of a client fixed terminal device installed at a client's residence in the security system according to the present invention.
FIGS. 4A to 4C are explanatory diagrams showing an example of a monitor screen of a client portable terminal device used in the security system according to the present invention.
FIG. 5 is a flowchart showing an example of an algorithm of a helper selection process executed by the security server in the security system according to the present invention.
FIGS. 6A to 6C are explanatory diagrams showing an example of a monitor screen of a helper portable terminal device used in the security system according to the present invention.
FIG. 7 is an explanatory diagram showing an example of a monitor screen of a security center terminal device used in the security system according to the present invention.
FIG. 8 is a flowchart showing a part of the overall processing flow in the embodiment of the present invention.
FIG. 9 is a flowchart showing another part of the overall processing flow in the embodiment of the present invention.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Monitoring and terminal device, 2 ... Mobile terminal device for clients, 3 ... Terminal device for security centers, 4 ... Patrol car, 5 ... Terminal device for helpers, 6 ... Security server, 7 ... WWW server, 8 ... Internet.

Claims (16)

A monitoring / terminal device installed in a residence of a client or an office, a client portable terminal device carried when the client goes out, and the monitoring / terminal device and the client portable terminal device via a communication network A security system including a security server connected to each other,
The monitoring / terminal device detects a monitoring site information that needs to be monitored in order to achieve the security desired by the client, and detects the monitoring site information from the site information detected by the monitoring device. Status change detection means for detecting the presence / absence of a situation change and information on the site detected by the monitoring device when the status change detection means detects a predetermined change in the status of the monitoring required site to the security server A fixed terminal device for a client having on-site information transmitting means to perform,
The security server includes a client-side help request reply requesting means for transmitting information on the field transmitted from the client fixed terminal device to the client portable terminal device and prompting the client to return a help request signal; Security activity request processing means for performing processing for requesting the security officer to start the security activity when a help request signal is returned from the client portable terminal device;
Security system. A monitoring / terminal device installed in a residence of a client or an office, a client portable terminal device carried when the client goes out, and the monitoring / terminal device and the client portable terminal device via a communication network A security system including a security server connected to each other,
The monitoring / terminal device detects monitoring site information that needs to be monitored in order to achieve the security desired by the client, and transmits the site information detected by the monitoring device to the security server. A fixed terminal device for clients having on-site information transmitting means
The security server includes status change detection means for detecting presence / absence of a change in status of the monitoring site required from site information transmitted from the client fixed terminal device;
When the situation change detecting means detects that a predetermined change has occurred in the situation of the site requiring monitoring, the client sends the site information transmitted from the client fixed terminal device to the client portable terminal device. Help request reply request means for a client prompting a reply of a help request signal to the client, and a security process for requesting a security officer to start a security activity when a help request signal is returned from the client portable terminal device An activity request processing means,
Security system. The security system according to claim 1 or 2, wherein the person in charge of security is a person registered in advance as a helper among persons having a residence near the residence of the client. The security system according to claim 1, wherein the security officer is a staff member belonging to an organization with which the client contracts for security. A monitoring / terminal device installed in a residence of a client or an office, a client portable terminal device carried when the client goes out, and a helper terminal device each of which is held by a plurality of registered helper personnel A security system including a security server connected to the monitoring / terminal device, the client portable terminal device and the helper terminal device via a communication network,
The monitoring / terminal device detects a monitoring site information that needs to be monitored in order to achieve the security desired by the client, and detects the monitoring site information from the site information detected by the monitoring device. Status change detection means for detecting the presence or absence of a status change and information on the site detected by the monitoring device when the status change detection means detects a predetermined change in the status of the monitoring required site to the security server A fixed terminal device for clients having field information transmitting means for transmitting,
The security server includes a client help request reply requesting means for urging the client to reply with a help request signal by transmitting the local information transmitted from the client fixed terminal device to the client portable terminal device; Helper selection means for selecting at least one helper from the registered helper personnel when a help request signal is returned from the client portable terminal device, and the helper terminal device of the selected helper to the location of the client A help command means for transmitting a help command including a dispatch command of the client and geographical information of the client's whereabouts,
Security system. A monitoring / terminal device installed in a residence of a client or an office, a client portable terminal device carried when the client goes out, and a helper terminal device each of which is held by a plurality of registered helper personnel A security system including a security server connected to the monitoring / terminal device, the client portable terminal device and the helper terminal device via a communication network,
The monitoring / terminal device detects monitoring site information that needs to be monitored in order to achieve the security desired by the client, and sends the site information detected by the monitoring device to the security server. A fixed terminal device for clients having field information transmitting means for transmitting,
The security server includes status change detection means for detecting presence / absence of a change in the status of the site from the information on the site transmitted from the fixed terminal device for the client, and the status change detection means determines whether the status of the site is predetermined. Help request reply for a client that sends on-site information transmitted from the client fixed terminal device to the client portable terminal device and prompts the client to return a help request signal when it is detected that a change has occurred A request means, a helper selection means for selecting at least one helper from the registered helper personnel when a help request signal is returned from the client portable terminal device, and a helper terminal device possessed by the selected helper. Help instructions, including dispatch orders to the client's whereabouts and geographic information of the client's whereabouts And a help command means to send,
Security system. Installed in the security center that manages the monitoring / terminal devices installed in the client's residence, office, etc., the client portable terminal device that the client carries when going out, and the patrol car on which the security staff rides A security center terminal device, a helper terminal device to be provided to each of a plurality of registered helper personnel, a monitoring / terminal device, a client portable terminal device, a security center terminal device, and a helper terminal device having a communication network A security system including a security server connected via
The monitoring / terminal device is a monitoring device for detecting information on a monitoring site requiring residence of the client or an office, and a situation for detecting presence / absence of a change in the situation of the site from the information on the site detected by the monitoring device A fixed terminal device for a client having a site information transmitting unit for transmitting the site information to the security server when the status detecting unit and the status change detecting unit detect a predetermined change in the site status;
The security server includes help request reply requesting means for transmitting information on the site transmitted from the client fixed terminal device to the client portable terminal device and prompting the client to return a help request signal; and for the client Help for the security center that prompts the person in charge of the security center to send back a help request signal by transmitting the information on the site transmitted from the client fixed terminal device to the security center terminal device when the mobile terminal device does not respond A request reply requesting means, a dispatch request processing means for performing a process for dispatching a patrol car to the client's whereabouts when a help request signal is replied from the client portable terminal device or the security center terminal device; From the client portable terminal device or the security center terminal device Helper selection means for selecting at least one helper from among the registered helper personnel near the client's whereabouts when the help request signal is returned, and the helpers possessed by the selected helpers And a help command means for transmitting a help command including a dispatch command to the client's whereabouts and geographic information of the client's whereabouts to the terminal device.
Security system. Installed in the security center that manages the monitoring / terminal devices installed in the client's residence, office, etc., the client portable terminal device that the client carries when going out, and the patrol car on which the security staff rides A security center terminal device, a helper terminal device to be provided to each of a plurality of registered helper personnel, a monitoring / terminal device, a client portable terminal device, a security center terminal device, and a helper terminal device having a communication network A security system including a security server connected via
The monitoring / terminal device detects monitoring site information that needs to be monitored in order to achieve the security desired by the client, and transmits the site information detected by the monitoring device to the security server. A fixed terminal device for clients having on-site information transmitting means
The security server includes status change detection means for detecting presence / absence of a change in the status of the site from the information on the site transmitted from the fixed terminal device for the client, and the status change detection means determines whether the status of the site is predetermined. Client request request reply request for sending a request for help request signal to the client by transmitting the field information transmitted from the client terminal device to the client portable terminal device when it is detected that a change has occurred Means, and when the client portable terminal device does not respond, information on the site transmitted from the client fixed terminal device is transmitted to the terminal device for the security center, and a help request signal is transmitted to the person in charge of the security center. Help request reply request means for a security center prompting a reply, and the client portable terminal device or the previous From a call request processing means for performing a process for moving a patrol car to the client's whereabouts when a help request signal is returned from the security center terminal device, the client portable terminal device or the security center terminal device Among the registered helper personnel when a help request signal is returned, a helper selection means for selecting at least one helper from among helper personnel located near the client's residence, and a helper possessed by the selected helper A help command means for transmitting a help command including a dispatch command to the client's whereabouts and geographic information of the client's whereabouts to the terminal device;
Security system. The security system according to any one of claims 1 to 8, wherein the monitoring device includes an image sensor that detects an image of a site requiring monitoring as information on the site. The site detected by the monitoring device when it is detected that a change has occurred in the status of the site requiring monitoring from the information on the site detected by the monitoring device that detects information on the site requiring monitoring of the residence of the client or office A security server connected through a communication network to a client fixed terminal device having a function of transmitting the information and a client portable terminal device carried when the client goes out,
A client-side help request reply requesting means for urging the client to reply to a help request signal by transmitting the field information transmitted from the client fixed terminal device to the client portable terminal device; and from the client portable terminal device A security activity request processing means for performing a process for requesting the security officer to start a security activity when a help request signal is returned;
Security server. The site detected by the monitoring device when it is detected that a change has occurred in the status of the site requiring monitoring from the information on the site detected by the monitoring device that detects information on the site requiring monitoring of the residence of the client or office A security server connected through a communication network to a client fixed terminal device having a function of transmitting the information and a client portable terminal device carried when the client goes out,
The situation change detecting means for detecting the presence or absence of a change in the situation of the scene from the scene information transmitted from the fixed terminal device for the client, and the situation change detecting means that a predetermined change has occurred in the situation of the scene A client situation determination requesting means for urging the client to send back a help request signal by transmitting on-site information transmitted from the client fixed terminal device to the client portable terminal device when detected, and for the client A security activity request processing means for performing a process for requesting the security officer to start a security activity when a help request signal is returned from the portable terminal device;
Security server. For a client having a function of transmitting the on-site information signal when a predetermined change in the on-site situation is detected from on-site information detected by a monitoring device that detects information on the monitoring site of the client's residence or office A security server connected via a communication network to a fixed terminal device, a portable terminal device for a client that is carried when the client goes out, and a terminal device for a helper to be provided to each of a plurality of registered helper personnel There,
Help request reply request means for a client for sending on-site information transmitted from the fixed terminal for client to the portable terminal for client and urging the client to return a help request signal, and the portable terminal for client Helper selection means for selecting at least one helper from the registered helper personnel when a help request signal is returned from the helper terminal, and a helper terminal device selected by the selected helper and a dispatch command to the client's whereabouts And a help command means for transmitting a help command including geographical information of whereabouts,
Security server. A fixed terminal device for a client having a function of transmitting information on a site detected by a monitoring device that detects information on a site requiring monitoring of the residence of the client or an office, etc., and a mobile phone for the client that is carried when the client goes out A security server connected through a communication network to a terminal device and a terminal device for helper to be provided to each of a plurality of registered helper personnel,
The situation change detecting means for detecting the presence or absence of a change in the situation of the scene from the scene information transmitted from the fixed terminal device for the client, and the situation change detecting means has caused a predetermined change in the situation of the scene A client-side help request reply requesting means for urging the client to reply with a help request signal by transmitting information on the site transmitted from the client fixed terminal device to the client portable terminal device when detecting A helper selection means for selecting at least one helper from the registered helper personnel when a help request signal is returned from the mobile terminal device, and the helper terminal device of the selected helper is dispatched to the client's whereabouts A help directive that sends a help directive that includes the directive and geographical information of the client's whereabouts And a means,
Security server. The monitoring device that detects the predetermined change in the situation of the site from the information of the site detected by the monitoring device that detects the information on the monitoring site of the client's residence or office is detected. A fixed terminal device for a client having a function of transmitting information, a portable terminal device for a client that is carried when the client goes out, and a terminal for a security center installed in a security center that manages a patrol car on which a security staff member rides A security server connected through a communication network to a device and a terminal device for helper that each of a plurality of registered helper personnel has,
A client help request reply requesting means for urging the client to reply to a help request signal by transmitting the field information transmitted from the client fixed terminal device to the client portable terminal device; and the client portable terminal device Help request reply request means for a security center that sends information on the field transmitted from the client fixed terminal device to the security center terminal device when not responding, and prompts a person in charge of the security center to return a help request signal And a dispatch request processing means for performing a process for dispatching the patrol car to the location of the client when a help request signal is returned from the portable terminal device for the client or the terminal device for the security center, and for the client From a mobile terminal device or the security center terminal device Helper selection means for selecting at least one helper from among the registered helper personnel near the client's whereabouts when the help request signal is returned, and the helpers possessed by the selected helpers And a help command means for transmitting a help command including a dispatch command to the client's whereabouts and geographic information of the client's whereabouts to the terminal device.
Security server. A fixed terminal device for a client having a function of transmitting information on a site detected by a monitoring device that detects information on a site requiring monitoring of the residence of the client or an office, etc., and a mobile phone for the client that is carried when the client goes out The terminal device is connected to the security center terminal device installed in the security center that manages the patrol car on which the security staff rides, and the helper terminal device that each of the registered helper personnel has through the communication network. A security server,
The situation change detecting means for detecting the presence or absence of a change in the situation of the scene from the scene information transmitted from the fixed terminal device for the client, and the situation change detecting means has caused a predetermined change in the situation of the scene A client-side help request reply requesting means for sending information on the field transmitted from the client fixed terminal apparatus to the client portable terminal apparatus and prompting the client to return a help request signal; Help for the security center that prompts the person in charge of the security center to send back a help request signal by transmitting the information on the site transmitted from the client fixed terminal device to the security center terminal device when the mobile terminal device does not respond Request reply request means and the client portable terminal device or the security center terminal device When a help request signal is replied, a help request signal is sent from the mobile terminal device for the client or the terminal device for the security center, the dispatch request processing means for performing the process for dispatching the patrol car to the client's whereabouts. A helper selection means for selecting at least one helper from among the helper personnel who are located near the client's residence among the registered helper personnel when the reply is made, and a helper terminal device possessed by the selected helper Help command means for transmitting a help command including a dispatch command to the client's whereabouts and geographical information of the client's whereabouts;
Security server. The security server according to claim 10, wherein the site information transmitted from the client fixed terminal device to the security server includes site image information.

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