JP3990879B2 - ATM monitoring system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an ATM monitoring system.
[0002]
[Prior art]
ATMs (Automatic Tellers Machines) and CDs (Cash Dispensers) are installed in financial institution buildings, and users can handle cash withdrawals without having to face financial institution staff. It is a device that can. For this reason, it has a characteristic that it is easily targeted by criminals and has been involved in many crime cases. In order to resolve the case, the video or photo of the person who performed operations such as cash withdrawal on the equipment becomes extremely useful information. An ATM monitoring system is provided which can monitor the appearance of a user who has performed an operation on a device and recorded the image data as image data.
[0003]
FIG. 4 is a schematic diagram showing an example of such an ATM monitoring system. In this example, three ATM1 to ATM3 are monitored by one monitoring camera C1. A relatively small financial institution with a small number of ATMs may adopt a configuration in which one surveillance camera is installed per ATM. However, a large financial institution with many ATMs has a customer In many cases, a configuration is adopted in which a plurality of ATMs are monitored by a single surveillance camera as shown in FIG.
[0004]
FIG. 5 is a perspective view showing an external configuration of ATM1 in FIG. Since ATM2 and ATM3 have the same configuration as ATM1, duplicate illustration is omitted. In FIG. 5, at the top of ATM 1, there are a handling display unit 1 that displays the state of the device (such as “in transaction” or “not in operation”) and an item display unit 2 that displays the name of the transaction that can be currently traded. Below these, there are an insertion port / release port 3 for inserting a card or a transfer ticket used by the customer in the transaction or discharging a schedule to the customer, and a customer uses in the transaction. And a passbook insertion port 4 for inserting a passbook to be inserted. Also, in the vicinity of the middle stage, a customer receives a banknote in a payment transaction, deposits a banknote in a payment transaction, and receives a change (banknote) in a transfer transaction. And a coin slot 6 for receiving coins in deposit transactions and receiving change (coins) in transfer transactions.
[0005]
On the front side of the bill slot 5 and the coin slot 6, a touch panel type display screen 7 on which a customer directly touches a finger to perform a transaction operation is provided. At the bottom, the display screen 7 is automatically turned off when there is no visitor for a certain period of time, and when there is a visitor, the screen is automatically displayed to save power and display screen. 7 is provided with a customer sensor 8 for preventing burning 7 and a foreign object return port 9 for returning the customer sensor 8 when something other than a bill is inserted into the bill slot 5. In addition, a staff reset key 10 necessary for staff operations is provided next to the insertion port / release port 3.
[0006]
FIG. 6 is a block diagram showing a hardware configuration of ATM1 shown in FIG. As shown in this figure, the customer service section 11 that visually prompts necessary information relating to the customer's transaction, the operation guide section (touch panel) 12 that performs operations when the customer actually performs the transaction, and reads the magnetic stripe of the card A card reader / journal printer unit 13 for performing writing, receipt printing, transfer ticket issuance and the like, and a bankbook printer unit 14 for reading, writing, bankbook printing, passbook automatic page renewal, bankbook issuing, etc. And banknote processing, that is, taking out banknotes stored in the stacker, storing banknotes in the stacker, counting and checking banknotes, and banknote depositing / withdrawing unit 15, coin processing, that is, coins stored in the stacker A coin depositing / withdrawing unit 16 for taking out the coins, storing the coins in the stacker, counting and checking the coins, and other control unit 17 for performing voice guidance, etc. It is equipped with a.
[0007]
The main control unit 18 that exchanges data with the above-described units 11 to 17 includes a CPU 19, a memory 20, an HDD (hard disk device) 21, an FDD (floppy disk device) 22, a display control unit 23, and an interface unit. 24, a transmission control unit 25 that performs transmission control during information communication, a modem 26 that transmits and receives data to and from the host computer, and a power supply unit 27 and an auxiliary power supply unit 28 that are connected to a commercial power source. ing.
[0008]
[Problems to be solved by the invention]
By the way, as shown in FIG. 4, when the monitoring work for a plurality of ATMs is performed by one monitoring camera, only one ATM can be photographed simultaneously by the monitoring camera, so the monitoring target of the monitoring camera is set according to a predetermined method. It is necessary to switch sequentially. As the predetermined method, there are usually two methods, a method of sequentially switching each time a predetermined time elapses and a method of switching when a customer starts an ATM operation.
[0009]
However, in the former method, there are cases where the surveillance camera is monitoring an unattended ATM even though the customer is operating an ATM, and in the latter method, there are two or more people. If the customer starts the operation at the same time, some customers cannot be monitored. Therefore, in the conventional system, even if a suspicious person operates the ATM, the image data is often missed.
[0010]
The present invention has been made in view of the above circumstances, and when monitoring a plurality of ATMs with a single surveillance camera, the ATM data to which special attention should be paid is determined, and image data about a suspicious person is obtained. It is an object of the present invention to provide an ATM monitoring system that does not miss out.
[0011]
[Means for Solving the Problems]
As a means for solving the above-mentioned problems, the invention described in claim 1 is that the monitoring work for a plurality of ATMs is performed by one monitoring camera, and this monitoring camera performs the deposit / withdrawal operation toward the operation guide section of each ATM. In the ATM monitoring system that can individually acquire the video of the customer, each ATM has current log data acquisition means for storing the current log data in the memory when the customer performs the deposit / withdrawal operation; , Log file storage means for storing log data common to all ATMs regarding the deposit / withdrawal operations performed by the customer in the past, search the log file storage means, and the past log of the customer during the deposit / withdrawal operation The log file retrieval means for retrieving data, the past log data retrieved by the log file retrieval means and the current log data stored in the memory are compared. Log data comparison means for outputting a caution signal indicating that attention should be paid to the customer during the deposit / withdrawal operation, and a customer during the deposit / withdrawal operation when a caution signal is input from the log data comparison means Surveillance camera control means for outputting a command to acquire the video of the security camera to the surveillance camera, and the log data includes at least a personal identification number until the customer finishes inputting the correct personal identification number Any one of the number of mismatches, the input speed of the personal identification number, and the speed of the main processing operation is included, and when the surveillance camera inputs the command from the surveillance camera control means of a certain ATM among the ATMs, Even when a customer who is making a deposit / withdrawal operation is being monitored at the ATM, an image of the customer who is making a deposit / withdrawal operation at the ATM is acquired.
[0013]
According to a second aspect of the present invention, in the first aspect of the invention, the monitoring camera control means outputs a command to zoom up the customer's face in addition to the command to acquire the customer's video. It is what is to be done.
[0014]
According to a third aspect of the present invention, in the first or second aspect of the invention, when the past log data is present a plurality of times, the log data comparison unit selects the latest past log data and selects the latest log data. The log data is compared with each other.
[0015]
According to a fourth aspect of the present invention, in the first or second aspect of the invention, when the past log data has a plurality of times, the log data comparison means calculates an average value of the past log data, and The calculation value is compared with the current log data.
[0016]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to FIGS. 1 to 3. FIG. 1 is a block diagram showing the configuration of this embodiment. However, the same constituent elements as those shown in FIGS. 4 to 6 are denoted by the same reference numerals, and the elements not related to the characteristic portions of the present invention are not shown. Further, ATM1 to ATM3 all have the same configuration, and the internal configuration thereof is shown by taking ATM1 as a representative example.
[0017]
In FIG. 1, the main control unit 18 of the ATM 1 includes a CPU 19, a memory 20, a log file storage unit (HDD) 21, and an interface unit 24. The CPU 19 includes a current log data acquisition unit 29, a log file search unit 30, a log data comparison unit 31, and a monitoring camera control unit 32.
[0018]
This time log data acquisition means 29 inputs the data output from each unit 11-17 after the customer standing in front of ATM1 starts the deposit / withdrawal operation via the interface unit 24, and inputs the necessary data to the current log It is acquired as data and is temporarily stored in the memory 20. After all of the customer's deposit / withdrawal operations are completed, the current log data stored in the memory 20 is stored in the log file storage means 21 as past log data. The log file storage means 21 is an HDD (hard disk device) as in the conventional example. Also, it is assumed that the stored data of each log file storage means 21 in ATM1 to ATM3 has the same contents (because the customer does not always operate the same ATM every visit, each ATM is another ATM. As well as historical data for
[0019]
When the current log data acquisition unit 29 starts acquiring data, the log file search unit 30 searches the log file storage unit 21 based on the personal information from the current log data acquisition unit 29 and performs the current deposit / withdrawal operation. It retrieves the past log data of customers who are in the process.
[0020]
The log data comparison unit 31 compares the past log data extracted by the log file search unit 30 with the current log data stored in the memory 20, and when the difference between the two data is larger than a certain value. Outputs an attention signal indicating that attention should be paid to the customer currently in operation.
[0021]
When the monitoring camera control means 32 receives a caution signal from the log data comparison means 31, the interface camera unit issues a command to acquire the image data in which the monitoring camera C1 is always directed to the customer and the face portion is zoomed up. 24 is output.
[0022]
FIG. 2 is an explanatory diagram showing the contents of the current log data stored in the memory 20 by the current log data acquisition means 29. The contents of the past log data stored in the log file storage unit 21 are substantially the same. As shown in FIG. 2, corresponding values are described for each item including personal information.
[0023]
Next, the operation of FIG. 1 will be described with reference to the flowchart of FIG. When the customer stands in front of ATM1, the customer sensor 8 detects the presence. As a result, the customer service unit 11 is activated to display a reception menu on the display screen 7 (step 1), and capture is started (step 2). Then, the customer sequentially performs operations for depositing and withdrawing in accordance with instructions on the screen.
[0024]
The log data acquisition unit 29 first acquires personal information in which a financial institution code, a store name code, and an account number are written from a cash card or a passbook inserted by a customer into an insertion slot (step 3). Next, information on the operation state of the touch panel by the customer is acquired as current log data based on the input of a signal from the operation guide unit 12 and stored in the memory 20 (step 4). In this embodiment, as is clear from FIG. 2, the log data includes the number of times the code number does not match until the customer inputs the correct password, the input speed of the password, the deposit process and the withdrawal process. The operation speed of the main process corresponding to the transaction to be performed by the customer is stored.
[0025]
Next, the current log data acquisition means 29 notifies the log file search means 30 that the current log data has been acquired for the customer who is currently operating and the customer's personal information. As a result, the log file search means 30 searches the log file for the past log data stored in the log file storage means 21 using this personal information as a keyword (step 5), and performs the operation before the current ATM1. It is determined whether or not past log data exists for the customer who is going (step 6).
[0026]
When the log file search means 30 determines that there is past log data, the log file storage means 21 obtains the log data (if the customer has visited the store several times in the past, the latest log data is obtained. Are taken out) and sent to the log data comparison means 31. When the log data comparison unit 31 inputs the past log data from the log file search unit 30, the log data comparison unit 31 inputs the current log data from the memory 20 and compares the two log data (step 7).
[0027]
The log data comparison means 31 first compares the current log data with the past log data with respect to the number of mismatches of the passwords (step 8). If the difference in the number of mismatches of the passwords is equal to or less than a specified value, the current log data and the past log data are compared with respect to the password input speed (step 9). If the difference between the password input speeds is also less than or equal to the specified value, the current log data and the past log data are compared for the main processing operation speed (step 10). Furthermore, if the difference in the main processing operation speed is also less than or equal to the specified value, the current data stored in the memory 20 by the log data acquisition unit 29 is not directly taken by the camera monitoring camera C1. Are stored in the log file storage means 21 as past log data (step 12). In this case, the log data of ATM1 is stored in the log file storage means 21 of ATM2 and ATM3 (because this customer does not always use ATM1 next time, but ATM2 or ATM3 Because you might use.) After that, a process of responding to the customer's operation is performed by the above-described units 11 to 17 (step 13), and the capture is completed (step 14).
[0028]
On the other hand, if each determination result in steps 8 to 10 is “NO”, the log data comparison unit 31 regards this customer as having a suspicious point, and sends a warning signal to the monitoring camera control unit 32. Output. When the caution signal is input, the monitoring camera control means 32 outputs, to the monitoring camera C1, a command to acquire the video of the customer who is currently depositing / withdrawing to ATM1. Then, the monitoring camera C1, which had not been monitored until then (or ATM2 or ATM3), took a picture of this customer based on the input of this command, and further zoomed in on this customer's face. (Step 11). And the process of steps 12-14 is performed after that.
[0029]
If the determination result in step 6 is “NO”, that is, if this customer is the first visitor, the processing in steps 12 to 14 is performed immediately without performing the processing in steps 7 to 11. Become.
[0030]
As described above, in the present embodiment, the log data of the current time and the past are compared with respect to the number of times the code number does not match, the code number input speed, and the main processing operation speed, and the difference between the two exceeds a predetermined value set in advance. In this case, it is determined that the behavior is suspicious, and the surveillance camera C1 captures and zooms in. Therefore, although one camera is responsible for three ATMs, it is suspicious. It is possible to effectively prevent the image data about the customer from being missed. Further, since not only image data but also log data is stored in the log file storage means 21, it can be considered that this is also useful as some auxiliary material.
[0031]
In addition, in this invention, the following forms other than the form mentioned above shall be included widely.
[0032]
(1) In the above embodiment, the log file search means 30 retrieves the latest log data from the log file storage means 21 as past log data when the customer has visited the store several times in the past. However, when the number of visits to the store is a certain number or more, an average value at all times may be calculated and output to the log data comparison unit 31 as past data. Thereby, the reliability of comparison of each log data with this time and the past can be improved more.
[0033]
(2) In the above embodiment, the case where one surveillance camera handles three ATMs has been described as an example. However, the number of ATMs per surveillance camera may be two or four. It may be the above.
[0034]
(3) In the above embodiment, the number of password mismatches, the password input speed, and the main processing operation speed are adopted as log data types, but it is possible to effectively determine that the customer is a suspicious person. Of course, it is possible to use other types of log data.
[0035]
(4) In the above embodiment, even if it is determined that the customer's behavior is suspicious, only the camera shooting and zoom-in are performed, and the response to the customer's operation is performed as it is, and the response is rejected. It has not yet come to take such a strong measure. In this embodiment, the main purpose is simply to reliably acquire image data of a suspicious person that has often been missed in the past, and cash refusal etc. should be considered separately based on other functions. Because I am thinking. Therefore, in the present invention, it is technically possible to refuse payment of cash.
[0036]
(5) In the above embodiment, the past log data is stored in the log file storage means 21 of ATM1 to ATM3, but is stored in a host computer (not shown) via a modem. It is also possible.
[0037]
(6) Although the present invention relates to an ATM monitoring system, the term ATM is given as a representative example of equipment for processing cash. Therefore, the present invention is applied not only to devices with the name ATM, but also to other devices that handle cash such as CDs.
[0038]
【The invention's effect】
As described above, according to the present invention, when a plurality of ATMs are monitored by a single surveillance camera, it is possible to discriminate ATMs to which special attention should be paid and to miss image data about suspicious persons. No ATM monitoring system can be realized.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.
FIG. 2 is an explanatory diagram showing the contents of current log data stored in a memory 20 by current log data acquisition means 29 in FIG.
FIG. 3 is a flowchart for explaining the operation of FIG. 1;
FIG. 4 is a schematic diagram showing an example of an ATM monitoring system according to the present invention and a conventional example.
5 is a perspective view showing an external configuration of ATM 1 in FIG. 4;
6 is a block diagram showing a hardware configuration of ATM1 shown in FIG. 5;
[Explanation of symbols]
ATM1 to ATM3 Automatic teller machine C1 Surveillance camera 1 Handling display section 2 Item display section 3 Insertion / release outlet 4 Passbook insertion slot 5 Banknote slot 6 Coin slot 7 Display screen 8 Customer sensor 9 Foreign object return port 10 Staff reset key 11 Service section DESCRIPTION OF SYMBOLS 12 Operation guide part 13 Card reader / journal printer part 14 Passbook printer part 15 Banknote depositing / withdrawing part 16 Coin depositing / withdrawing part 17 Other control part 18 Main control part 19 CPU
20 Memory 21 Log file storage means (HDD)
22 FDD
23 Display control unit 24 Interface unit 25 Transmission control unit 26 Modem 27 Power supply unit 28 Auxiliary power supply unit 29 Current log data acquisition unit 30 Log file search unit 31 Log data comparison unit 32 Surveillance camera control unit

Claims (4)

In an ATM monitoring system that performs a monitoring operation for a plurality of ATMs with a single monitoring camera, and this monitoring camera can individually acquire images of a customer who is making a deposit / withdrawal operation toward an operation guide unit of each ATM,
Each ATM is
Current log data acquisition means for storing the current log data in the memory when the customer performs the deposit and withdrawal operation;
Log file storage means for storing log data common to all ATMs regarding deposit and withdrawal operations performed by the customer in the past;
Searching the log file storage means, log file search means for retrieving past log data of the customer during the deposit and withdrawal operation,
The past log data retrieved by the log file search means is compared with the current log data stored in the memory, and a caution signal indicating that attention should be paid to the customer during the deposit / withdraw operation is output. Log data comparison means to
Monitoring camera control means for outputting, to the monitoring camera, a command to acquire a video of the customer during the deposit / withdrawal operation when a caution signal is input from the log data comparison means;
With
The log data includes at least one of the number of PIN mismatches until the customer finishes inputting the correct PIN, the input speed of the PIN, and the speed of the main processing operation.
When the surveillance camera receives the command from the surveillance camera control means of one ATM among the ATMs, even when the ATM is monitoring a customer who is making a deposit / withdrawal operation, To get a video of the customer during the deposit / withdrawal operation,
An ATM monitoring system characterized by that. The monitoring camera control means outputs a command to zoom up the customer's face in addition to the command to acquire the customer's video.
The ATM monitoring system according to claim 1 . When there are a plurality of past log data, the log data comparison means selects the latest past log data, and compares this with the current log data.
The ATM monitoring system according to claim 1 or 2, characterized in that When there are a plurality of past log data, the log data comparison means calculates an average value of the past log data, and compares the calculated value with the current log data.
The ATM monitoring system according to claim 1 or 2, characterized in that

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