JP3666424B2 - Calling telephone number conversion method, outgoing telephone number conversion system, and outgoing telephone number conversion program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an outgoing telephone number conversion method, an outgoing telephone number conversion system, and an outgoing telephone number conversion program, in which an outgoing call processing terminal is installed between a telephone and an exchange, and an outgoing telephone number is converted according to a telephone number conversion table.
[0002]
[Prior art]
When a telephone is used, there is a case where an extra cost is generated or an inconvenience such as an inability to make a call occurs due to an inappropriate telephone number.
For example, if the destination telephone and the source telephone are connected by a dedicated line, and the destination telephone has an outside line number and an extension number, the extension line number can be used to call the public line. Although the usage fee can be saved, there is a case where a wasteful cost is generated because an outside line number may be accidentally called.
[0003]
Japanese Laid-Open Patent Publication Nos. 9-46741 and 11-205832 disclose a private branch exchange connection method and an outgoing call number conversion apparatus for preventing such waste.
When a call is made using an outside line number even though the caller's phone and the callee's phone are connected by a dedicated line by using the methods and devices disclosed in them Is automatically converted into an extension number corresponding to the outside line number and then connected to the destination, so that it is possible to suppress the generation of extra costs.
[0004]
  HoweverIf the phone number of the callee is changed due to a change in address, etc., or if the phone number is changed due to an increase in the number of subscribers, etc. Sometimes required a lot of man-hours for the change.
[0005]
Japanese Patent Laid-Open No. 2001-69542 discloses a telephone exchange device for solving such a problem, and the telephone exchange number is set in advance with the date and time when telephone number revision is performed and conversion dial information. Thus, users of the telephone exchange device can automatically make a call to the new telephone number after starting the revision without being aware of the telephone number revision, and dials such as speed dials registered in the telephone exchange equipment. The information can be automatically and accurately changed without manually re-registering the information.
[0006]
[Problems to be solved by the invention]
However, such a conventional private branch exchange connection method, dialing number conversion device at the time of outgoing call, telephone exchange device, etc., automatically connect to a phone that is not faulty when the destination phone is faulty. Was not feasible.
In particular, the invention disclosed in Japanese Patent Application Laid-Open No. 9-46741 and Japanese Patent Application Laid-Open No. 11-205832 can convert an outside line number into an extension number, but when the extension number is in failure, It was not possible to connect to an external number or extension number of other telephones.
[0007]
Moreover, since it is contrary to the meaning to convert the thing applied to the extension number into the outside line number, it was not assumed and, therefore, it did not have a function of identifying the extension number and the outside line number.
However, it may be necessary to convert the extension number to an external number in order to connect to another telephone when the destination telephone is malfunctioning. Or external line type (the same applies to the following).
[0008]
Further, the telephone exchange device disclosed in Japanese Patent Laid-Open No. 2001-69542 holds telephone number information before and after conversion, but automatically converts the telephone number at the conversion start date and time to create a new telephone. It was to replace it with a number.
Therefore, this telephone exchange device normally makes a call using the telephone number before conversion, and it is necessary to make a call using the converted telephone number only when the destination telephone is out of order. It was not compatible with telephone number conversion.
[0009]
The present invention has been considered in view of the above circumstances, eliminates the disadvantages associated with conventional telephone exchange devices, etc., and when the destination telephone is out of order, it is automatically assigned to the telephone that has not failed. It is an object of the present invention to provide an outgoing telephone number conversion method, an outgoing telephone number conversion system, and an outgoing telephone number conversion program that can be connected.
[0010]
[Means for Solving the Problems]
  In order to achieve the above object, a calling telephone number conversion method according to claim 1 of the present invention includes a calling telephone and a calling telephone.OriginatingBetween the exchanges, call processing terminalsConnectionThe outgoing telephone number conversion method converts the outgoing telephone number according to the telephone number conversion table, and the outgoing call processing terminal corresponds to the telephone number of the destination telephone and the corresponding telephone number.The phone number of another phoneIf the conversion telephone number is registered in the telephone number conversion table, the telephone number conversion table is searched based on the outgoing telephone number, and if the outgoing telephone number is registered for conversion in the telephone number conversion table, this telephone number Based on the conversion table, the outgoing telephone number is converted into a converted telephone number, and whether the converted telephone number is an external number or an extension number is analyzed. As a result of this analysis, the converted telephone number is converted into an external number. In some cases, using an outside line transmission means, and if the converted telephone number is an extension number, using the extension transmission means, a destination corresponding to the converted telephone numberofMake a call to the phoneThe failure detection terminal connected to the destination exchange connected to the destination telephone receives a call from the call processing terminal and sends another telephone number conversion table stored in the failure detection terminal to the call processing terminal. If the other telephone number conversion table stores that the telephone number of the callee corresponding to this telephone number is out of order, the other telephone number conversion table is searched. Based on this, the phone number sent by the call processing terminal is converted into another conversion phone number, and a call is made to the destination telephone corresponding to the other conversion phone number.There is a way.
[0011]
If the calling phone number conversion method is such a method, the calling party can replace the calling telephone without being aware of this even if the calling telephone or exchange is out of order. Can be properly connected to the telephone.
That is, if the destination telephone is malfunctioning, register the telephone number of the telephone other than the malfunctioning telephone in the telephone number conversion table in correspondence with the telephone number of the destination telephone, In the case of an exchange failure, it is realized by registering the telephone number of a telephone other than the telephone connected to the failed exchange in the telephone number conversion table in association with the telephone number of the destination telephone. It becomes possible.
[0012]
As a result, for example, even when the telephone of the destination that made a call by extension number or the exchange connected to the telephone is out of order, the telephone is closest to the telephone and is connected to a different exchange. It becomes possible to connect to a telephone or the like.
The failure means that the telephone or the exchange is in a state where communication is impossible, and includes a case where the telephone or the exchange itself is out of order or a case where the telephone or the exchange is under maintenance.
[0013]
  Next, in the calling telephone number conversion method according to claim 2 of the present invention, the failure detection terminal is a destination telephone.as well as/OrDestinationDetects switch failure and calls destination phoneas well as/OrDestinationWhen the exchange is out of order, the failure information is transmitted to the call processing terminal, and the call processing terminal updates the telephone number conversion table based on the transmitted failure information.
[0014]
If the calling telephone number conversion method is such a method, registration of the telephone number conversion table can be automated.
That is, the failure detection terminal periodically checks whether the destination telephone is capable of making a call, detects a failure, transmits failure information to the transmission processing terminal, and the transmission processing terminal Based on this, the telephone number conversion table can be updated.
[0015]
As a method of setting the conversion telephone number at this time, for example, there is a method of dividing the destination telephones into a predetermined group and selecting them randomly.
As a result, it becomes unnecessary for the manager of the call processing terminal to update the telephone number conversion table as needed based on the failure information of the call destination telephone and to collect accurate information.
[0016]
  In addition, the detection of the failure of the exchange does not need to be aimed at detecting the failure of the exchange itself, and if the cause of the failure to connect to the destination telephone is in the exchange to which the telephone is connected, It does not matter that this is determined as a result.
  That is, in this case, it is only necessary to be able to grasp as failure information that all the telephones connected to the failed exchange are out of order, and it is not always necessary to give a failure of the exchange itself as failure information.
  Next, in the calling telephone number conversion method according to claim 3 of the present invention, the failure detection terminal detects a failure of the destination telephone and / or the destination exchange, and the destination telephone and / or the destination. In the case of the failure of the exchange, based on this failure information, the other telephone number conversion table is updated and transmitted to the call processing terminal, and the call processing terminal is based on the other telephone number conversion table transmitted, This is a method for updating the telephone number conversion table stored in the call processing terminal.
[0017]
  Next, claims of the present invention4The calling phone number conversion system described isofPhone and destinationofPhoneofExchange and destinationofIn the calling phone number conversion system connected via an exchange, the phone number of the destination phone and the corresponding numberThe phone number of another phoneRegister the converted telephone number in the telephone number conversion table, search the telephone number conversion table based on the outgoing telephone number, and convert the telephone number if the outgoing telephone number is registered for conversion in the telephone number conversion table. Based on the table, the outgoing telephone number is converted into a converted telephone number, and whether the converted telephone number is an external number or an extension number is analyzed. As a result of the analysis, the converted telephone number is an external line number. If the converted telephone number is an extension number using an outside line transmission means, the destination corresponding to the converted telephone number using the extension transmission meansofMake a call to the phoneCall processing terminalAnd the source connected to the call processing terminalofAn exchange,Upon receiving a call from the call processing terminal, another phone number conversion table stored in the failure detection terminal is searched based on the phone number sent by the call processing terminal, and the destination telephone corresponding to this phone number is searched. If it is registered in the other telephone number conversion table that it is out of order, the telephone number sent by the call processing terminal is converted into another converted telephone number based on the other telephone number conversion table, A failure detection terminal for making a call to a destination telephone corresponding to another conversion telephone number, a destination exchange connected to the failure detection terminal,FromofExchange and destinationofAnd a communication line for connecting the exchange.
[0018]
  If the calling phone number conversion system has such a configuration, the calling party can replace the calling telephone without being aware of this even when the calling telephone or the exchange is out of order. Can be properly connected to the telephone.
[0020]
  Also,If the outgoing phone number conversion system is configured in this way,Called by call processing terminalThe telephone number can be converted into an appropriate telephone number by the failure detection terminal connected to the destination exchange.
  Note that the fact that the destination telephone corresponding to the outgoing telephone number is in trouble is registered in another telephone number conversion table is simply understood by the fact that the telephone number is registered in the telephone number conversion table. It does not matter if it is done. When the fact that the destination telephone is out of order is registered in the telephone number conversion table or other telephone number conversion table, the same applies to other cases.
[0022]
  further,If the outgoing telephone number conversion system has such a configuration, for example, the telephone number conversion table registered in the outgoing call processing terminal is old, and the outgoing telephone having the converted telephone number converted once by the outgoing call processing terminal. However, even in the case where a failure is actually occurring, the failure detection terminal can convert the telephone number again to an appropriate telephone number.
  As a result, the telephone user can make a call appropriately even when the information in the telephone number conversion table in the call processing terminal is incorrect.
[0023]
  Next, claims of the present invention5In the described outgoing telephone number conversion system, the failure detection terminal is the destination telephone.as well as/OrDestinationDetects switch failure and calls destination phoneas well as/OrDestinationWhen the exchange is out of order, this failure information is transmitted to the transmission processing terminal, and the transmission processing terminal updates the telephone number conversion table based on the transmitted failure information.
  If the outgoing telephone number conversion system is configured as described above, registration of the telephone number conversion table can be automated.
[0024]
  Next, claims of the present invention6The outgoing telephone number conversion system described is the outgoing telephone number conversion system, wherein the failure detection terminalofTelephoneAnd / or destinationIn addition to detecting switch failures,If the destination telephone and / or the destination exchange is out of order,Based on this failure information, the other telephone number conversion table is updated and transmitted to the outgoing call processing terminal, and the outgoing call processing terminal is stored in the outgoing call processing terminal based on the other transmitted telephone number conversion table. The telephone number conversion table is updated.
[0025]
If the outgoing telephone number conversion system is configured in this way, the failure detection terminal can have its own telephone number conversion table, and the frequency of checking whether the destination telephone can make a call or not. By appropriately controlling, it is possible to increase the accuracy of the telephone number conversion table.
Further, by transmitting this telephone number conversion table to the call processing terminal, it is possible to cause the call processing terminal to automatically update the high-accuracy telephone number conversion table.
[0026]
  Next, claims of the present invention7The described outgoing telephone number conversion system is configured such that at least one of the telephone number conversion table and the other telephone number conversion table has the priority order of the converted telephone numbers.
  If the outgoing telephone number conversion system is configured as described above, it is possible to determine the converted telephone number according to the priority order.
  Further, by setting a flag indicating that the converted telephone number is valid in the telephone number conversion table, the call processing terminal can automatically convert the outgoing telephone number to the converted telephone number determined according to the priority order. It is also possible to make it.
[0027]
  Next, claims of the present invention8The described calling phone number conversion program is connected to the calling phone.OriginatingBetween exchangesConnectionOutgoing call processing terminalAnd the failure detection terminal connected to the destination exchange,A calling telephone number conversion program for converting a telephone number according to a telephone number conversion table, which corresponds to a telephone number of a destination telephone set in a call processing terminalThe phone number of another phoneIf the conversion telephone number is registered in the telephone number conversion table, the telephone number conversion table is searched based on the outgoing telephone number, and the outgoing telephone number is registered in the telephone number conversion table for conversion, this telephone number Based on the conversion table, the calling telephone number is converted into a converted telephone number, and whether the converted telephone number is an external number or an extension number is analyzed. As a result of the analysis, the converted telephone number is an external number. If the converted telephone number is an extension number using an outside line transmission means, the destination corresponding to the converted telephone number using the extension transmission meansofMake a call to the phone,The failure detection terminal receives a call from the call processing terminal, causes other phone number conversion tables stored in the failure detection terminal to be searched based on the phone number sent by the call processing terminal, and corresponds to this phone number If it is registered in the other telephone number conversion table that the destination telephone is out of order, the telephone number sent by the call processing terminal based on the other telephone number conversion table is changed to the other converted telephone number. To make a call to the destination telephone corresponding to the other conversion phone number.As a configuration.
[0028]
If the calling phone number conversion program is configured in this way, the calling party can replace the calling phone without being aware of this even if the calling phone or exchange is out of order. It becomes possible to connect to the telephone appropriately.
[0029]
  Next, claims of the present invention9The described outgoing telephone number conversion program can be used for a failure detection terminal and a destination telephone.as well as/OrDestinationDetects switch failure and callsas well as/OrDestinationWhen the exchange is out of order, the failure information is transmitted to the transmission processing terminal, and the telephone number conversion table is updated based on the transmitted failure information.
  Next, a calling telephone number conversion program according to claim 10 of the present invention causes a failure detection terminal to detect a failure of a destination telephone and / or a destination exchange, and to call a destination telephone and / or a destination. In the case of a failure of the exchange, based on this failure information, other telephone number conversion table is updated and transmitted to the call processing terminal, and based on the other telephone number conversion table sent to the call processing terminal, The telephone number conversion table stored in the call processing terminal is updated.
  If the calling telephone number conversion program is configured as described above, registration of the telephone number conversion table can be automated.
[0030]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings.
[First embodiment]
First, a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration of a calling telephone number conversion system in each embodiment of the present invention.
[0031]
As shown in the figure, the calling telephone number conversion system includes a facility X (source), a facility Y (destination), a communication line 40, and a communication line 41.
The facilities X and Y are various facilities such as factory facilities and office buildings, and have a local telephone system using a plurality of telephones.
[0032]
The facility X has a telephone set A, a call processing terminal 10 and an exchange 30, and the facility Y has an exchange 31, an exchange 32, a telephone B, a telephone C and a telephone D.
As the telephones A to D, conventionally known telephones that can be connected to an exchange or a computer terminal can be used.
[0033]
However, in the present embodiment, the telephone A is a source (sometimes referred to as a source telephone) and the telephones B to D are destinations (each may be referred to as a destination telephone). Furthermore, the telephone set B and the telephone set D are in failure.
Further, the exchange 30 is a source exchange (sometimes referred to as a source exchange), and the exchanges 31 and 32 are destination exchanges (sometimes referred to as destination exchanges). A well-known thing can be used.
It should be noted that the number of installed telephones and exchanges and the installation configuration can be arbitrarily set as required.
[0034]
The call processing terminal 10 is an information processing apparatus connected to the caller telephone A and the exchange 30 and includes a telephone number conversion table registration unit 11 for registering the telephone number conversion table 10-2.
When the call processing terminal 10 receives a call from the telephone A, the call processing terminal 10 searches the phone number conversion table 10-2 based on the call phone number and determines whether or not the call phone number is a conversion target. It has analysis means 10-3.
Further, when the outgoing telephone number is to be converted, the converted telephone number is extracted from the telephone number conversion table 10-2, and this converted telephone number is transferred to the outgoing call type analyzing means 10-5. -4.
[0035]
Then, the call type analyzing means 10-5 to which the converted telephone number is passed determines whether the converted telephone number is an external telephone number (external number) or an internal telephone number (extension number). If it is for an external line, it is handed over to the external line transmitting means 10-6. If it is for an internal line, it is handed over to the internal line transmitting means 10-7. Do.
As the outgoing call processing terminal 10, an information processing apparatus such as a workstation or a server, a personal computer, a notebook computer, or the like can be used.
[0036]
The communication line 40 can be a publicly known public line, and the communication line 41 can be a conventionally known dedicated line.
In general, the communication line 40 may be referred to as a public network or an outside line, and the communication line 41 may be referred to as a private network or an extension line.
[0037]
Next, a processing procedure in the calling telephone number conversion system of the first embodiment will be described with reference to FIG.
This figure is an operation procedure diagram showing a processing procedure in the calling telephone number conversion system of the present embodiment.
[0038]
First, the call processing terminal 10 registers the telephone number conversion table 10-2 (step 10).
The registration of the telephone number conversion table 10-2 is performed manually or the like based on maintenance information of the telephones B to D, a failure report, or the like.
[0039]
FIG. 3 is a diagram showing an example of the contents of the telephone number conversion table 10-2. In this telephone number conversion table 10-2, the outgoing telephone number and the converted telephone number are registered, and if the telephone having the outgoing telephone number is out of order, the converted telephone number corresponding to the outgoing telephone number It becomes possible to convert to.
Also, a flag for determining whether or not the information should be used by registering the correspondence between the outgoing telephone number and the converted telephone number for all target telephones in advance in the telephone number conversion table 10-2 In addition, it is also possible to easily register the telephone number conversion table 10-2 by giving it to the telephone number conversion table 10-2.
[0040]
The telephone number conversion table 10-2 can be registered with priority as shown in FIG.
In this way, even if the telephone corresponding to a certain conversion telephone number is also in failure, the conversion telephone number of another telephone can be selected in accordance with the priority order. Registration in Table 10-2 can be easily performed.
[0041]
Also in this case, when registering the telephone number conversion table 10-2, for example, a flag for determining which of the converted telephone numbers corresponding to each outgoing telephone number is converted into the telephone number conversion table By giving it to 10-2, the priority order can be easily used.
In addition, as long as the conversion telephone number can be determined based on the priority order, the details of the processing procedure may be any.
[0042]
Next, the telephone number analysis means 10-3 of the call processing terminal 10 searches the telephone number conversion table 10-2 based on the outgoing telephone number in response to the outgoing call from the telephone A (step 11). It is analyzed whether or not it is a conversion target (step 12).
If the outgoing telephone number is to be converted, the telephone number conversion means 10-4 extracts the converted telephone number from the telephone number conversion table 10-2 and converts the outgoing telephone number into the extracted converted telephone number. (Step 13).
[0043]
Further, the transmission type analyzing means 10-5 determines whether the converted telephone number is a telephone number for an outside line or a telephone number for an extension, and if it is for an outside line, the outside line sending means 10-6 If it is for an extension, the converted telephone number is passed to the extension transmission means 10-7 (step 14).
[0044]
Each transmission means that has received the converted telephone number makes a call through a line suitable for the telephone number (step 15).
For example, when a telephone call is made to the telephone set B in FIG. 1, the telephone number is 03-XXXX-XXX0. According to the telephone number conversion table 10-2 shown in FIG. Since the converted telephone number is 03-XXXX-XXX1, the outside line is transmitted and the telephone C is received.
[0045]
Further, when a telephone call is made to the telephone D using the extension number, the extension number is 0002 according to FIG. 1, and according to the telephone number conversion table 10-2 shown in FIG. Since it is an object and the conversion telephone number is 0001, the extension is transmitted and the telephone C is received.
[0046]
Further, even when the telephone number conversion table 10-2 has priority, when the telephone B is called, for example, the telephone number is 03-XXXX-XXX0, which is shown in FIG. It can be seen from the telephone number conversion table 10-2 that the first candidate for the converted telephone number is 03-XXXX-XXX1.
[0047]
When it is determined that the converted telephone number is a number to be applied based on a flag or the like separately set in the telephone number conversion table 10-2, an outside line is transmitted and the telephone C is received.
In the present embodiment, the telephones A to D can be used as both a transmission source and a transmission destination by installing the transmission processing terminal 10 between each of the exchanges connected to the telephones B to D. Of course, it is possible.
The present invention can also be used as a transfer telephone system, and a telephone failure in this embodiment means that the telephone cannot be used.
[0048]
  If the processing procedure in the calling telephone number conversion system is in this order, the correspondence between the appropriate calling telephone number and the converted telephone number is registered in advance in the telephone number conversion table 10-2, so that the telephone call can be made. It is possible to make a call without having to be aware of whether the destination telephone is out of order or under maintenanceit can.
[0049]
In addition, it is possible to freely set a conversion destination telephone number regardless of whether it is an external line or an internal line.
Furthermore, by setting the priority order in the telephone number conversion table 10-2, it is possible to easily and effectively determine the converted telephone number when updating the telephone number conversion table 10-2.
[0050]
[Second Embodiment]
  Next, a second embodiment of the present invention will be described with reference to FIG. The figureThis embodimentIt is a block diagram which shows the structure of the transmission telephone number conversion system in FIG.
  Note that the configuration of the calling telephone number conversion system of the present embodiment is obtained by adding the failure detection terminal 20 to the configuration of the first embodiment.
[0051]
The failure detection terminal 20 is an information processing apparatus connected to the exchange on the telephone side of the call destination, and periodically attempts to make a call to the telephones B and C, and whether or not the telephones B and C can talk. To detect a faulty telephone.
Further, the failure detection terminal 20 transmits this failure information to the call processing terminal 10.
[0052]
In FIG. 5, the failure detection terminal 20 is connected to the exchange 32, but it is also preferable to monitor the state of the telephone D by connecting to the exchange 31 at the same time.
In addition, it is also preferable to connect a separate failure detection terminal 20 to the exchange 31 and monitor the state by the failure detection terminal 20 that is different for each exchange.
In this case, it is also preferable that the detected failure information is centrally managed by a server or the like that integrates a plurality of failure detection terminals 20.
It is also possible to give the function of the failure detection terminal 20 to the exchange 32 or the like.
[0053]
Next, a processing procedure in the calling telephone number conversion system of the second embodiment will be described with reference to FIG.
This figure is an operation procedure diagram showing a processing procedure in the calling telephone number conversion system of the present embodiment.
In the following, it is assumed that the failure detection terminal 20 is also connected to the exchange 31.
[0054]
First, the failure detection terminal 20 monitors whether or not a call is possible by, for example, periodically trying calls to the phones B to D, and detects a failed phone (step 10).
Next, the failure information is transmitted to the call processing terminal 10 (step 11).
Then, based on this failure information, the call processing terminal 10 registers (updates) the telephone number conversion table 10-2 (step 12).
[0055]
At this time, as a conversion telephone number setting method, for example, there is a method of dividing the destination telephones into a predetermined group and selecting them randomly.
In addition, the telephone number and the converted telephone number are associated with each other in advance, and a flag is set in the telephone number conversion table 10-2 to set whether each information can be used. The flag is set based on the failure information. It is also preferable to update the telephone number conversion table 10-2 by setting.
[0056]
Further, when the failure detection terminal 20 also has its own telephone number conversion table 20-3 to detect a failed telephone in step 10, the telephone held in the failure detection terminal 20 based on the failure information. It is also preferable to update the number conversion table 20-3 and transmit the telephone number conversion table 20-3 to the call processing terminal 10 in step 11.
Then, the outgoing call processing terminal 10 updates the telephone number conversion table 10-2 held by itself based on the transmitted telephone number conversion table 10-2.
[0057]
The failure information in step 11 and the transmission timing of the telephone number conversion table 20-3 can be appropriately set according to the operation mode of the outgoing telephone number conversion system.
In order to improve the accuracy of the telephone number conversion table 10-2 in the outgoing call processing terminal 10, it is preferable to perform the transmission in step 11 every time the failure detection terminal 20 detects a failed telephone. It is also assumed that it is carried out regularly.
The subsequent operation (steps 13 to 17) is the same as the operation (steps 11 to 15) of the first embodiment.
[0058]
If the processing procedure in the calling telephone number conversion system is in this order, registration of the telephone number conversion table 10-2 can be performed automatically.
As a result, the time difference between the failure timing and the registration timing, which is assumed when the registration of the telephone number conversion table 10-2 is manually performed, and the state of the telephone are always monitored, and the telephone is changed according to the occurrence of the failure It is possible to solve the problem that it takes time to register the number conversion table 10-2.
[0059]
[Third embodiment]
  Next, a third embodiment of the present invention will be described with reference to FIG. The figureThis embodimentFIG. 2 is a block diagram showing a configuration of a calling telephone number conversion system in FIG. 1, and each component of this embodiment is the same as that in the second embodiment.
[0060]
However, in addition to the functions in the second embodiment, the failure detection terminal 20 further receives a call made from the call processing terminal 10 to each call destination telephone, and then receives the call based on the call telephone number. Then, by searching the telephone number conversion table 20-3 held by the failure detection terminal 20, it is analyzed whether or not the calling telephone number is a conversion target.
Moreover, the failure detection terminal 20 uses the outgoing telephone number (if the outgoing telephone number has been converted by the outgoing call processing terminal 10 if the outgoing telephone number is to be converted). 10 is converted into a converted telephone number, and the telephone having the converted telephone number is called.
[0061]
Next, a processing procedure in the calling telephone number conversion system of the third embodiment will be described with reference to FIG.
This figure is an operation procedure diagram showing a processing procedure in the calling telephone number conversion system of the present embodiment.
In this embodiment, it is assumed that the failure detection terminal 20 is also connected to the exchange 31 as in the case of the second embodiment.
[0062]
First, the failure detection terminal 20 monitors whether or not a call is possible by, for example, periodically trying calls to the phones B to D, and detects a failed phone (step 10).
Next, the failure detection terminal 20 registers (updates) its own telephone number conversion table 20-3 based on the failure information acquired in Step 10 (Step 11).
[0063]
The registration of the telephone number conversion table 10-2 in the call processing terminal 10 is performed independently of the telephone number conversion table 20-3 in the failure detection terminal 20 (step 12).
The registration of the telephone number conversion table 10-2 in the call processing terminal 10 is assumed to be registered by manual input based on maintenance information scheduled in advance or a report on the occurrence of a failure. In this case, the order of step 12 and the previous steps can be performed in any order.
[0064]
Further, in step 12 of the present embodiment, the transmission processing terminal 10 is made to receive the failure information acquired by the failure detection terminal 20, which is the operation in steps 11 and 12 of the second embodiment, and is registered by manual input. It is also preferable to combine automatic registration.
By registering the telephone number conversion table 10-2 in this way, conversion information can be registered more flexibly.
[0065]
Next, the operation from the operation in which the telephone A performs a transmission to the operation in which the transmission processing terminal 10 performs a transmission (step 13 to step 17) is the same as the operation in the second embodiment (step 13 to step 17).
Then, the failure detection terminal 20 receives the call from the call processing terminal 10 to the destination telephone in step 17 and receives the call, and the phone number conversion table 20-3 held by the failure detection terminal 20 based on the call phone number. Is searched to analyze whether or not the calling telephone number is to be converted (step 18).
[0066]
Note that the calling telephone number referred to here is not registered in the telephone number conversion table 10-2 in the calling processing terminal 10, and is transmitted to the failure detection terminal 20 without being converted, and the calling processing terminal. 10 and both of the outgoing telephone numbers transmitted by the outgoing call processing terminal 10 using the converted telephone number, in either case, the step 18 in the failure detection terminal 20 can be similarly performed. .
[0067]
Further, when the received outgoing telephone number is to be converted, the failure detection terminal 20 converts the outgoing telephone number into a converted telephone number (step 19) and makes a call to a telephone having this converted telephone number (step 20). ).
[0068]
For example, it is assumed that the telephone A transmits 03-XXXX-XXX2 when the telephone number conversion tables in the call processing terminal 10 and the failure detection terminal 20 have priorities.
According to the telephone number conversion table 10-2 in the outgoing call processing terminal 10 shown in FIG. 7, among the converted telephone numbers corresponding to the outgoing telephone number, the valid one is 03-XXXX-XXX0 of the order {circle around (1)}. It can be seen that it is.
[0069]
For this reason, in the call processing terminal 10, the outgoing telephone number 03-XXXX-XXX2 is converted to the converted telephone number 03-XXXX-XXX0, and then the outgoing call is performed again.
The failure detection terminal 20 mediates and receives the transmission to 03-XXXX-XXX0, searches the telephone number conversion table 20-3 in the failure detection terminal 20 shown in FIG. 7, and analyzes whether or not to convert.
[0070]
In this case, the re-calling telephone number is to be converted, and it is understood that the conversion telephone number corresponding to this is 0001 of the priority order (2).
For this reason, the telephone number 03-XXXX-XXX0 to be retransmitted is converted into the converted telephone number 0001 in the failure detection terminal 20, and then the call is made again, and the telephone C corresponding to this telephone number is received.
[0071]
In FIG. 7, the conversion telephone number is determined by the valid flag. Instead, the conversion telephone number is determined by a flag for determining whether or not the telephone having each conversion telephone number is out of order. The detailed processing procedure may be anything as long as the conversion telephone number can be determined.
[0072]
In the third embodiment, it is also preferable that the outgoing call processing terminal 10 is eliminated and the outgoing telephone number conversion is performed only by the failure detection terminal 20.
In this way, the telephone number can be appropriately converted only by the state management of the telephone at the destination without performing the state management of the destination telephone at the transmission source.
[0073]
If the processing procedure in the outgoing telephone number conversion system is in this order, for example, even if the telephone number conversion table 10-2 in the outgoing call processing terminal 10 cannot be kept up-to-date in operation, a failure occurs. Since the telephone number conversion can be performed also on the detection terminal 20 side, the outgoing telephone number conversion can be realized with higher accuracy.
[0074]
Detection of a faulty telephone and transmission type analysis in the above embodiment are executed by a transmission telephone number conversion program.
This calling telephone number conversion program sends a command to each component of the computer to perform predetermined processing such as failure telephone detection processing, outgoing call type analysis processing, and the like.
Thus, these processes are realized by the outgoing call processing terminal 10, the failure detection terminal 20, and the like in which the outgoing telephone number conversion program and the computer cooperate.
[0075]
The calling telephone number conversion program can be stored in a computer ROM or hard disk, or can be stored in a computer-readable recording medium such as an external storage device and a portable recording medium.
The external storage device refers to a storage expansion device that incorporates a recording medium such as a magnetic disk and is externally connected to, for example, the outgoing call processing terminal 10. On the other hand, the portable recording medium is a recording medium that can be mounted on a recording medium driving device (drive device) and can be carried, for example, a CD-ROM, a flexible disk, a memory card, a magneto-optical disk, and the like. .
[0076]
The program recorded on the recording medium is loaded into the RAM of the computer and executed by the CPU. With this execution, the functions of the transmission processing terminal 10 and the failure detection terminal 20 of the present embodiment described above are realized.
Further, when the outgoing telephone number conversion program is loaded by a computer, the outgoing telephone number conversion program held by another computer can be downloaded to its own RAM or external storage device using a communication line.
The downloaded outgoing telephone number conversion program is also executed by the CPU, and realizes the faulty telephone detection processing, outgoing call type analysis processing, and the like of this embodiment.
[0077]
In the above embodiment, by providing both functions on both sides of the caller telephone and the callee telephone, that is, the failure detection terminal is connected to the caller exchange, and It is of course possible to use each telephone as both a caller and a callee by connecting call processing terminals in between.
[0078]
【The invention's effect】
As described above, according to the present invention, even if the call destination telephone or the exchange is out of order, the call source can use the telephone instead of the call destination telephone without being aware of this. It becomes possible to make an appropriate connection.
Further, by automatically detecting a telephone having a failure, it is possible to eliminate the time lag between the occurrence of the failure and the registration of the telephone number conversion table, and to implement the outgoing telephone number conversion with high accuracy.
Furthermore, by making it possible to convert the telephone number even in the failure detection terminal connected to the exchange on the telephone side of the transmission destination, it becomes possible to realize the conversion of the outgoing telephone number with even higher accuracy.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of a calling telephone number conversion system according to each embodiment of the present invention.
FIG. 2 is an operation procedure diagram showing the operation of the calling telephone number conversion system according to the first embodiment of the present invention.
FIG. 3 is a diagram showing a telephone number conversion table according to each embodiment of the present invention.
FIG. 4 is a diagram showing a telephone number conversion table with priorities in each embodiment of the present invention.
FIG. 5 is a block diagram showing a configuration of a calling telephone number conversion system according to the first embodiment and the second embodiment of the present invention.
FIG. 6 is an operation procedure diagram showing an operation of the calling telephone number conversion system according to the second embodiment of the present invention.
FIG. 7 is an operation procedure diagram showing the operation of the calling telephone number conversion system according to the third embodiment of the present invention.
FIG. 8 is a diagram showing a detailed example of a telephone number conversion table with priorities according to the third embodiment of this invention.
[Explanation of symbols]
A to D telephone
X, Y facilities
10 Call processing terminal
10-1 Telephone number conversion table registration means
10-2 Telephone number conversion table
10-3 Telephone number analysis means
10-4 Telephone number conversion means
10-5 Transmission type analysis means
10-6 Outside line transmission means
10-7 Extension transmission means
20 Failure detection terminal
20-1 Failure detection means
20-2 Telephone number conversion table registration means
20-3 Telephone number conversion table
20-4 Telephone number conversion table transmission means
20-5 Telephone number analysis means
20-6 Telephone number conversion means
20-7 Extension transmission means
30-32 exchange
40 Communication line (public network)
41 Communication line (private network)

Claims (10)

An outgoing telephone number conversion method for connecting an outgoing call processing terminal between an outgoing telephone and an outgoing exchange and converting an outgoing telephone number according to a telephone number conversion table,
The call processing terminal is
Register the telephone number of the destination telephone and the conversion telephone number which is the telephone number of the other telephone corresponding to this in the telephone number conversion table,
The telephone number conversion table is searched based on the calling telephone number, and when the calling telephone number is registered as a conversion target in the telephone number conversion table, the calling number is converted based on the telephone number conversion table. Convert the phone number into the converted phone number,
And analyze whether this conversion telephone number is an external number or an extension number,
As a result of the analysis, when the converted telephone number is an external line number, an external line transmitting means is used. When the converted telephone number is an extension number, the converted telephone number is converted to the converted telephone number There line a call to the corresponding destination of the phone,
The failure detection terminal connected to the destination exchange that connects the destination telephone
Receiving a call from the call processing terminal, the other phone number conversion table stored in the failure detection terminal is searched based on the phone number sent by the call processing terminal,
When it is registered in the other telephone number conversion table that the destination telephone corresponding to this telephone number is out of order, the call processing terminal transmits the call based on the other telephone number conversion table. A telephone number conversion method characterized in that a converted telephone number is converted into another converted telephone number and a call is made to a destination telephone corresponding to the other converted telephone number . When the failure detection terminal detects a failure of the destination telephone and / or the destination exchange, and when the destination telephone and / or the destination exchange is faulty, the failure information is stored in the failure information. Sent to the call processing terminal,
The calling telephone number conversion method according to claim 1, wherein the calling processing terminal updates the telephone number conversion table based on the transmitted failure information. When the failure detection terminal detects a failure of the destination telephone and / or the destination exchange, and when the destination telephone and / or the destination exchange fails, the failure detection terminal is based on the failure information. , Update the other telephone number conversion table and send it to the call processing terminal,
  The call processing terminal updates the telephone number conversion table stored in the call processing terminal based on the transmitted other telephone number conversion table.
The calling telephone number conversion method according to claim 1, wherein: The source of the phone and the target phone, the calling telephone number conversion systems connected via the originating exchange and the destination exchange,
Registering the telephone number of the destination telephone and the conversion telephone number that is the telephone number of another telephone corresponding to the telephone number conversion table, searching the telephone number conversion table based on the calling telephone number, When the calling telephone number is registered as a conversion target in the telephone number conversion table, the calling telephone number is converted into the converted telephone number based on the telephone number conversion table, and the converted telephone number If the conversion telephone number is an external number as a result of the analysis, the conversion telephone number is an extension number using an external line transmission means the, the transmission processing terminal using the extension transmitting means, to originate a call at the target phone that corresponds to the conversion telephone number,
Said originating exchange connected to the calling processing terminal,
Upon receiving the call from the call processing terminal, the other telephone number conversion table stored in the failure detection terminal is searched based on the phone number sent by the call processing terminal, and the call destination corresponding to this phone number is searched. When it is registered in the other telephone number conversion table that the telephone is out of order, the telephone number transmitted by the call processing terminal based on the other telephone number conversion table is changed to another conversion telephone number. The failure detection terminal for making a call to a destination telephone corresponding to the other converted telephone number ;
The destination exchange connected to the failure detection terminal; and
Calling telephone number conversion system characterized by having a communication line connecting the originating exchange and the destination exchange. In the calling telephone number conversion system,
When the failure detection terminal detects a failure of the destination telephone and / or the destination exchange, and when the destination telephone and / or the destination exchange is faulty, the failure information is stored in the failure information. Sent to the call processing terminal,
The outgoing call number conversion system according to claim 4 , wherein the outgoing call processing terminal updates the telephone number conversion table based on the transmitted failure information. In the calling telephone number conversion system,
Said failure detection terminal detects a failure of the destination phone and / or the destination of the exchange, when the target phone and / or the destination of the switching system of the failure, based on the failure information , Update the other telephone number conversion table and send it to the call processing terminal,
5. The outgoing telephone number conversion according to claim 4 , wherein the outgoing call processing terminal updates the telephone number conversion table stored in the outgoing call processing terminal based on the transmitted other telephone number conversion table. system. In the calling telephone number conversion system,
The outgoing telephone number conversion system according to any one of claims 4 to 6, wherein at least one of the telephone number conversion table and the other telephone number conversion table has a priority order of converted telephone numbers. A calling telephone number conversion program that converts a telephone number according to a telephone number conversion table to a call processing terminal connected between a calling telephone and a calling party exchange and a failure detection terminal connected to a destination exchange. There,
To the call processing terminal,
Registering the telephone number of the destination telephone and the conversion telephone number which is the telephone number of the other telephone corresponding to the telephone number conversion table,
Search the telephone number conversion table based on the calling telephone number;
When the calling telephone number is registered as a conversion target in the telephone number conversion table, the calling telephone number is converted into the converted telephone number based on the telephone number conversion table,
Analyze whether this converted phone number is an external number or an extension number,
As a result of the analysis, when the converted telephone number is an external line number, an external line transmitting means is used. When the converted telephone number is an extension number, the converted telephone number is converted to the converted telephone number Make a call to the corresponding destination phone,
In the failure detection terminal,
Upon receiving the call from the call processing terminal, the other phone number conversion table stored in the failure detection terminal is searched based on the phone number sent by the call processing terminal,
When it is registered in the other telephone number conversion table that the destination telephone corresponding to this telephone number is out of order, the call processing terminal transmits the call based on the other telephone number conversion table. Calling telephone number conversion program for converting a converted telephone number into another converted telephone number and causing a caller telephone corresponding to the other converted telephone number to make a call. In the calling telephone number conversion program,
It said failure detecting terminal, with to detect the failure of the destination phone and / or the destination of the exchange, when the target phone and / or the destination of the switching system of the failure, said the failure information Send it to the call processing terminal,
The calling telephone number conversion program according to claim 8 , wherein the calling processing terminal is caused to update the telephone number conversion table based on the transmitted failure information. In the calling telephone number conversion program,
  If the failure detection terminal detects a failure of the destination telephone and / or the destination exchange, and if the destination telephone and / or the destination exchange fails, the failure detection terminal is based on the failure information. , Update the other telephone number conversion table to be sent to the call processing terminal,
  Causing the call processing terminal to update the telephone number conversion table stored in the call processing terminal based on the transmitted other telephone number conversion table
The calling telephone number conversion program according to claim 8, wherein:

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