JP2021086333A - Information processing system, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing system capable of improving operability when selecting an operation unit in a vending machine, an information processing method, and an information processing program.SOLUTION: An information processing system comprises: a display processing unit which acquires product information of a plurality of products purchasable using a vending machine from a first storage unit which stores the product information in association with location information indicating locations of a plurality of operation units which are provided in the vending machine and to each of which the product is assigned and displays the acquired product information in a user terminal; a reception processing unit which receives a selection operation of a first product from a user in the product information displayed in the user terminal; an identification processing unit which references the first storage unit and identifies a location of the first operation unit corresponding to the first product selected by the user; and a presentation processing unit which presents identification information allowing identification of the location of the first operation unit identified by the identification processing unit to the user terminal.SELECTED DRAWING: Figure 8

Description

The present invention relates to an information processing system, an information processing method, and an information processing program capable of providing information to a user such as a ticket vending machine.

Conventionally, in a ticket vending machine that sells meal tickets, etc., when a user operates a product selection button, a technique of displaying a photographic image showing the content of the product or service (product, etc.) corresponding to the selection button on a display has been used. It has been proposed (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 10-23295

Here, when the user purchases a meal ticket at a ticket vending machine, the user finds a selection button for a product he / she wants to purchase from a plurality of selection buttons and performs a selection operation. In this case, if the user cannot immediately find the selection button for the desired product, not only will it take time to purchase the meal ticket, but other users will be kept waiting. Such problems are caused by various vending machines such as ticket vending machines that issue various tickets such as restaurant meal tickets, facility tickets, transportation tickets, and vending machines that sell products (goods) such as beverages. Can occur in.

An object of the present invention is to provide an information processing system, an information processing method, and an information processing program capable of improving operability when selecting an operation unit in a vending machine.

One embodiment of the present invention includes product information of a plurality of products that can be purchased using a vending machine, and position information indicating the positions of a plurality of operation units provided in the vending machine and to which the product is assigned. A display processing unit that acquires the product information from the first storage unit that stores the product information in association with and displays the product information on the user terminal, and an operation of selecting the first product from the user in the product information displayed on the user terminal. By the reception processing unit that receives the information, the specific processing unit that specifies the position of the first operation unit corresponding to the first product selected by the user with reference to the first storage unit, and the specific processing unit. It is an information processing system including a presentation processing unit that presents identification information that can identify the position of the specified first operation unit to the user terminal.

In another embodiment of the present invention, product information of a plurality of products that can be purchased using a vending machine and position information indicating the positions of a plurality of operation units provided in the vending machine and to which the product is assigned to each of the vending machines. A display step of acquiring the product information from the first storage unit and storing the product information in association with and displaying the product information on the user terminal, and a user selecting a first product in the product information displayed on the user terminal. The reception step for receiving, the specific step for specifying the position of the first operation unit corresponding to the first product selected by the user with reference to the first storage unit, and the specific step specified by the specific step. This is an information processing method in which one or more processors execute a presentation step of presenting identification information that can identify the position of the first operation unit to the user terminal.

In another embodiment of the present invention, product information of a plurality of products that can be purchased using a vending machine and position information indicating the positions of a plurality of operation units provided in the vending machine and to which the product is assigned to each of the vending machines. A display step of acquiring the product information from the first storage unit and storing the product information in association with and displaying the product information on the user terminal, and a user selecting a first product in the product information displayed on the user terminal. The reception step for receiving, the specific step for specifying the position of the first operation unit corresponding to the first product selected by the user with reference to the first storage unit, and the specific step specified by the specific step. This is an information processing program for causing one or more processors to execute a presentation step of presenting identification information that can identify the position of the first operation unit to the user terminal.

According to the present invention, there is provided an information processing system, an information processing method, and an information processing program capable of improving operability when selecting an operation unit in a vending machine.

FIG. 1 is a block diagram showing a configuration of an information processing system according to an embodiment of the present invention. FIG. 2 is a front view showing the appearance of the ticket vending machine according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of product information used in the information processing system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of layout information used in the information processing system according to the embodiment of the present invention. FIG. 5 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 8 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 9 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 10 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 11 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a method of selecting a selection button of a ticket vending machine according to an embodiment of the present invention. FIG. 13 is a flowchart showing an example of information providing processing executed by the information processing system according to the embodiment of the present invention. FIG. 14 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 15 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 16 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 17 is a diagram showing a display example of a user terminal in the information processing system according to the embodiment of the present invention. FIG. 18 is a front view showing the appearance of the ticket vending machine according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Information processing system 1]
As shown in FIG. 1, the information processing system 1 according to the embodiment of the present invention includes an information providing device 2, one or more ticket vending machines 3, and one or more user terminals 4. The information providing device 2, the ticket vending machine 3, and the user terminal 4 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line.

The information providing device 2 presents product information (product page) of a product that can be purchased using the ticket vending machine 3 to the user terminal 4, and information processing capable of accepting a desired product selection operation from the user terminal 4. It is a device. Hereinafter, in the present embodiment, a case where the vending machine of the present invention is a ticket vending machine installed in a restaurant and issuing a meal ticket for a product (menu of food and drink, etc.) that can be provided by the restaurant is taken as an example. explain. The vending machine of the present invention may be, for example, a ticket vending machine that issues a facility use ticket (admission ticket, etc.), a transportation ticket, etc., or an automatic vending machine that sells products (articles) such as beverages. It may be a vending machine. The user terminal 4 is an information processing device operated by a user who uses the ticket vending machine 3.

In the present embodiment, the information providing device 2 alone corresponds to the information processing system according to the present invention, but the information processing system according to the present invention is one of the information providing device 2, the ticket vending machine 3, and the user terminal 4. It may include a plurality of components. For example, when a plurality of components of the information providing device 2, the ticket vending machine 3, and the user terminal 4 collaborate to share and execute the information providing process (see FIG. 13) described later, the process is performed. It is possible to regard a system including a plurality of components to be executed as an information processing system according to the present invention. For example, the information providing device 2 and the ticket vending machine 3 may constitute an information processing system according to the present invention, or the ticket vending machine 3 alone may constitute an information processing system according to the present invention.

[Ticket vending machine 3]
As shown in FIG. 1, the ticket vending machine 3 includes a control unit 31, a storage unit 32, an operation unit 33, a communication I / F 34, and the like. FIG. 2 is an external view of the ticket vending machine 3. The ticket vending machine 3 may be a device as shown in FIG. 2, or may be an information processing device such as a tablet terminal or a personal computer.

As shown in FIG. 2, in the ticket vending machine 3, a selection button B1 (operation unit 33) is arranged for each product (food and drink) provided at the restaurant. The plurality of selection buttons B1 are arranged in a matrix at equal intervals in the vertical direction and the horizontal direction, for example. The product is assigned to each selection button B1. The selection button B1 is an example of the operation unit of the present invention.

For example, when a user visits a restaurant, the ticket vending machine 3 installed near the entrance of the restaurant determines the product to be purchased (purchased product), and then inserts the necessary money into the money slot 35. Select (press) the selection button B1 on which the purchased product is displayed. When the ticket vending machine 3 receives the selection operation from the user, the ticket vending machine 3 performs a payment process and issues a meal ticket of the purchased product from the discharge port 36. For example, when the user inserts "300 yen" into the money slot 35 and presses the "soba" selection button B1, the ticket vending machine 3 issues a "soba" meal ticket. In addition, the user can insert the necessary money into the money slot 35 and continuously select the selection button B1 of each of the plurality of purchased products.

The ticket vending machine 3 may issue a meal ticket made of a paper medium, or may issue a meal ticket made of electronic data such as a two-dimensional code. For example, the ticket vending machine 3 may display the two-dimensional code on the display unit (not shown) of the ticket vending machine 3 and have the user terminal 4 read the two-dimensional code data, or the user terminal 4 may display the data of the two-dimensional code. You may send it.

The communication I / F 34 connects the ticket vending machine 3 to the communication network N1 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the information providing device 2 via the communication network N1. It is a communication interface for

The operation unit 33 is a selection button B1 that accepts a selection operation for purchasing a product from a user. The operation unit 33 may be a button realized by a physical hard key, or may be a button realized by an electronic image displayed on a touch panel.

The storage unit 32 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 32 stores product information in which a product that can be provided at a restaurant and a selection button B1 assigned to the product are associated with each other. For example, the storage unit 32 stores product information such as individual products such as "udon" and "soba", and combination products (topping products) to be combined with individual products such as "rice" and "large serving". Further, the storage unit 32 stores layout information indicating the layout of the selection button B1. In the ticket vending machine 3 shown in FIG. 2, product information of products (menus) corresponding to 16 selection buttons B1 in 4 rows in the vertical direction and 4 columns in the horizontal direction, and layout information (coordinates) of the layout of the selection buttons B1. Information) and are stored in the storage unit 32.

If the ticket vending machine 3 is a device that issues a facility use ticket, the storage unit 32 contains an "admission ticket", an "admission ticket + 5 vehicle tickets", an "admission ticket + unlimited rides", and "vehicles". Product information such as "one-time ticket" and "five-time vehicle ticket" is stored.

For example, the restaurant manager sets the product and the price of the product on each selection button B1 with reference to the layout layout on the facility terminal (not shown) connected to the ticket vending machine 3 via the communication network N1. Perform the setting operation. In addition, when the product provided at the restaurant or the price of the product is changed, the administrator performs a change operation for changing the setting content. The control unit 31 stores the product information in the storage unit 32 in response to the setting operation and the change operation. Further, the control unit 31 causes the selection button B1 to display the product name, the amount of money, and the like according to the product information and the layout information.

Further, the storage unit 32 may store the product information in a plurality of languages. As a result, the product information corresponding to the language used by the user of the ticket vending machine 3 can be displayed on the selection button B1.

Further, the storage unit 32 may store data such as an image of the product, history information such as purchase history, and sales information. The image of the product may be displayed on the selection button B1. The image of the product may be a captured image (photographic image) or an illustration image. When the image is displayed on the selection button B1, the user of the ticket vending machine 3 can easily visually grasp the product (menu).

Further, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the ticket vending machine 3. It is stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the ticket vending machine 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

The control unit 31 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the processing unit.

Specifically, the control unit 31 receives the setting operation and the changing operation, stores the product information in the storage unit 32, and updates the stored product information. Further, the control unit 31 causes the selection button B1 to display the product information (product name, amount of money, etc.). The control unit 31 may display the product image on the selection button B1.

In addition, the control unit 31 executes a settlement process for the purchased product, a meal ticket issuance process corresponding to the purchased product, and the like.

Further, the control unit 31 transmits the product information and the layout information to the information providing device 2. The control unit 31 may transmit the product information and the layout information to the information providing device 2 in response to a request from the information providing device 2, or may transmit the product information and the layout information to the information providing device 2 at a preset cycle and timing. May be transmitted to the information providing device 2. For example, the control unit 31 transmits the initially set product information and the layout information to the information providing device 2, and thereafter, the product information and the layout information are transmitted every time the product information or the layout information is updated. It is transmitted to the information providing device 2. As a result, the product information and the layout information held by the ticket vending machine 3 can be matched with the product information and the layout information held by the information providing device 2.

In the present invention, a well-known configuration can be applied to the ticket vending machine 3. For example, as the ticket vending machine of the present invention, an existing ticket vending machine can be used in the facility.

[Information providing device 2]
As shown in FIG. 1, the information providing device 2 is an information processing device (for example, a server) including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The information providing device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other. Further, various processes executed by the information providing device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the information providing device 2 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as a ticket vending machine 3 or a user terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, data such as product information D1 and layout information D2 are stored in the storage unit 22. The control unit 21 stores the product information D1 in the storage unit 22 based on the product information acquired from the ticket vending machine 3 of the restaurant, and stores the layout information D2 based on the layout information acquired from the ticket vending machine 3 of the restaurant. It is stored in the storage unit 22. FIG. 3 is a diagram showing an example of product information D1. FIG. 4 is a diagram showing an example of layout information D2. The product information D1 may be composed of a database, and in this case, the database corresponds to the first storage unit of the present invention. Similarly, the layout information D2 may be composed of a database, in which case the database corresponds to the second storage unit of the present invention.

As shown in FIG. 3, in the product information D1, the "product ID" and "product name" are provided for each product (food and drink) that can be provided by the restaurant (for example, "G cafeteria") where the ticket vending machine 3 is installed. , "Image ID", "amount", "position" and the like. The "product ID" is identification information for identifying the product. The "product name" is the name of the product. The "image ID" is identification information for identifying a product image (captured image, illustration image, etc.) of the product. Image data of product images for each product is stored in the storage unit 22, and an image ID is assigned to each image data. The image data is provided from the restaurant and stored in the storage unit 22. The "amount" is an amount for purchasing the product.

The "position" is position information indicating the position of the selection button B1 assigned to the product. Here, as shown in FIG. 4, the layout information D2 includes a layout image corresponding to the layout of the plurality of selection buttons B1 provided in the ticket vending machine 3 installed in the restaurant (for example, "G dining room"). The position information (coordinate information) of each selection button B1 is included. For example, in the ticket vending machine 3 shown in FIG. 2, 16 selection buttons B1 having 4 rows in the vertical direction and 4 columns in the horizontal direction are arranged, and position information corresponding to the arrangement layout of these selection buttons B1 is laid out. It is registered in the information D2. The position information (coordinate information) of the layout information D2 is registered in the "position" of the product information D1. For example, the product "Udon" corresponding to the selection button B1 of the "Udon" (first row from the top, first column from the left) of the ticket vending machine 3 is registered with "x1, y1" associated with the position. To. Further, for example, the product "B set meal" of the selection button B1 of the "B set meal" (third row from the top, second column from the left) of the ticket vending machine 3 is registered with "x2, y3" associated with the position. Will be done.

Here, since the number of selection buttons B1 provided in the ticket vending machine 3 is limited (up to 16 in the example of FIG. 2), there are products that can be provided to the user but cannot be assigned to the selection button B1. In some cases. Such a product may be registered in the product information D1. The product is, for example, a product (set product) composed of a combination of a plurality of products corresponding to a plurality of selection buttons B1. For example, by combining "kitsune udon", which is composed of a combination of "udon" and "fried tofu", "tsukimi udon", which is composed of a combination of "udon" and "raw egg", "udon" and "rice". It is composed of "Udon rice set" and so on. The product name of the set product is registered in the "product name" of the product information D1. In the "image ID" of the product information D1, the identification information of the image of the set product is registered. In the "amount" of the product information D1, the total amount of the set product amount, for example, the amount of "udon" and the amount of "fried tofu" is registered. Further, in the "position" of the product information D1, the position information of each position of the plurality of products constituting the set product is registered. For example, the "kitsune udon" is registered in association with the "udon" position "x1, y1" and the "fried tofu" position "x2, y4". The position "x1, y1" of "udon" and the position "x1, y4" of "raw egg" are associated and registered in "Tsukimi udon".

As described above, in the product information D1, not only the information of the single item corresponding to each selection button B1 of the ticket vending machine 3 of the restaurant but also the information of the set product composed of the plurality of selection buttons B1 is registered. Good.

The product information D1 and the layout information D2 are stored in the storage unit 22 for each ticket vending machine 3. That is, the identification information of the ticket vending machine 3 is associated with each of the product information D1 and the layout information D2. For example, when two ticket vending machines 3A and 3B are installed in the G cafeteria, the product information D1 and the layout information D2 corresponding to the ticket vending machine 3A are stored in the storage unit 22 in association with the identification information of the ticket vending machine 3A. The product information D1 and the layout information D2 corresponding to the ticket vending machine 3B are stored in the storage unit 22 in association with the identification information of the ticket vending machine 3B.

In addition, the storage unit 22 also stores layout data, image data, and the like for generating various web pages such as product pages and layout image pages included in the product information providing site displayed on the user terminal 4. There is. In the present embodiment, the control unit 21 of the information providing device 2 generates the various web pages and transmits the information of the web pages to the user terminal 4, thereby causing the various web pages to be transmitted to the user terminal 4. It is possible to display a web page. Further, as another embodiment, the control unit 21 of the information providing device 2 transmits data necessary for displaying the various web pages to the user terminal 4, thereby transmitting the data necessary for displaying the various web pages to the user terminal 4. May execute the display of the various web pages.

The product information providing site may be a set of web pages belonging to one preset domain, but for example, a set of web pages belonging to a plurality of domains stored in the same information providing device 2. The body may be regarded as the product information providing site. In addition, various pages included in the product information providing site may be distributed and stored in a plurality of servers.

As another embodiment, a part or all of the information such as the product information D1 and the layout information D2 is stored in the ticket vending machine 3 or another server accessible from the information providing device 2 via the communication network N1. May be good.

Further, the storage unit 22 stores a control program such as an information providing program (an example of the information processing program of the present invention) for causing the control unit 21 to execute the information providing process (see FIG. 13) described later. For example, the information providing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the information providing device 2. It is stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the information providing device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

By the way, when the user purchases a meal ticket at the ticket vending machine 3, the user finds the product selection button B1 that he / she wants to purchase from the plurality of selection buttons B1 and performs a selection operation. In this case, if the user cannot immediately find the selection button B1 of the desired product, not only the purchase of the meal ticket takes time, but also other users are kept waiting. On the other hand, in the information providing device 2 according to the present embodiment, as described below, it is possible to improve the operability when selecting the selection button B1 in the ticket vending machine 3.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as a display processing unit 211, a reception processing unit 212, a specific processing unit 213, and a presentation processing unit 214. The control unit 21 functions as the various processing units by executing various processing according to the information providing program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The information providing program may be a program for causing a plurality of processors to function as the processing unit.

The display processing unit 211 causes the user terminal 4 to display various web pages. Specifically, the display processing unit 211 includes product information of a plurality of products that can be purchased using the ticket vending machine 3, and a plurality of selection buttons B1 provided in the ticket vending machine 3 to which the products are assigned. The product information is acquired from the product information D1 (an example of the first storage unit of the present invention) that is stored in association with the position information indicating the position, and is displayed on the user terminal 4. For example, the display processing unit 211 transmits data of product information (product page) of a product that can be purchased using the ticket vending machine 3 at a restaurant to the user terminal 4, and displays the product page on the user terminal 4. Display it. For example, when the user logs in to the product information providing site and selects "G restaurant" when using "G restaurant", the display processing unit 211 displays the product information D1 corresponding to "G restaurant" from the storage unit 22. The product information of the above is acquired, and the product page P1 of the product provided by "G dining room" is displayed on the user terminal 4 of the user. When the user selects the ticket vending machine 3 to be used from the plurality of ticket vending machines 3 on the product information providing site, the display processing unit 211 shifts to the selected ticket vending machine 3 from the storage unit 22. The product page P1 of the product information D1 of the corresponding product may be displayed on the user terminal 4 of the user.

FIG. 5 shows an example of the product page P1 displayed on the user terminal 4. FIG. 5 shows a product page P1 of a product that can be provided by “G Shokudo”. Specifically, the display processing unit 211 is based on the information included in the product information D1, the data of the product information including the product name, the amount of money, and the product image, and the data of the template (display layout) for displaying each product information. Is transmitted to the user terminal 4 to display the product page P1 shown in FIG. In the product page P1 shown in FIG. 5, each product information is classified by category (“udon / soba”, “don”, “set meal”, “curry”, “others”) including the category column R1 (tab). Is displayed. The user browses the product and searches for the desired product by scrolling the product page P1 on the user terminal 4 or switching the category. The product page P1 may include not only products corresponding to each selection button B1 but also set products (“kitsune udon”, “udon rice set”, etc.) composed of a plurality of selection buttons B1. ..

Further, the display processing unit 211 displays each product on the product page P1 so that the user can select it. The display processing unit 211 is an example of the display processing unit of the present invention.

The reception processing unit 212 receives a product selection operation from the user on the product page P1 displayed on the user terminal 4. For example, as shown in FIG. 6, when the user selects (touches) the image (or product name) of "soba" with a finger on the product page P1, the reception processing unit 212 uses the information according to the touch position. Obtained from the person terminal 4. The reception processing unit 212 is an example of the reception processing unit of the present invention.

The specific processing unit 213 identifies the selected product (corresponding to the first product of the present invention) selected by the user among the plurality of selection buttons B1 provided on the ticket vending machine 3, and selects the selected product corresponding to the specified selected product. The position of the button B1 (corresponding to the first operation unit of the present invention) is specified. For example, in the example shown in FIG. 6, the specific processing unit 213 identifies the selected product “soba” based on the information corresponding to the touch position acquired by the reception processing unit 212. Further, the specific processing unit 213 acquires the position "x2, y1" associated with the selected product "soba" from the product information D1 (see FIG. 3), and the selection button B1 corresponding to the selected product "soba". Identify the location of.

Further, for example, as shown in FIG. 7, when the user selects "kitsune udon" on the product page P1, the specific processing unit 213 describes the above based on the information corresponding to the touch position acquired by the reception processing unit 212. Identify the selected product "Kitsune Udon". Further, the specific processing unit 213 acquires the arrangement positions "x1, y1" and "x2, y4" associated with the selected product "kitsune udon" from the product information D1 (see FIG. 3), and obtains the selected product "x2, y4". Specify the position of the selection button B1 corresponding to "Kitsune Udon".

In this way, the specific processing unit 213 stores the product information D1 (the first storage unit of the present invention) that stores the product that can be purchased using the ticket vending machine 3 in association with the position of the selection button B1 assigned to the product. (Example)), the position of the selection button B1 (an example of the first operation unit of the present invention) corresponding to the selected product is specified. The specific processing unit 213 is an example of the specific processing unit of the present invention.

Here, when the user presses the "decision button" (not shown) or the like on the product page P1 to end the product selection operation, the display processing unit 211 sets the layout of the selection button B1 on the ticket vending machine 3. The data of the layout page P2 (see FIG. 8) for presenting the corresponding position information is transmitted to the user terminal 4, and the layout page P2 is displayed on the user terminal 4. Further, as shown in FIG. 8, the display processing unit 211 has information (product name, amount of money, product image, etc.) of the selected product M1 and a layout image corresponding to the layout of the plurality of selection buttons B1 on the layout page P2. Display S1. The layout image S1 corresponds to the layout of the selection button B1 of the ticket vending machine 3 (see FIG. 2).

The layout image S1 to be displayed on the user terminal 4 may be a grid image (matrix image) in which the size of the selection button B1 of the ticket vending machine 3 is reduced as shown in FIG. 8, or as shown in FIG. It may be an image (captured image, illustration image, etc.) showing the appearance of the selection button B1 of the ticket vending machine 3.

The presentation processing unit 214 presents the user terminal 4 with identification information capable of identifying the position of the selection button B1 specified by the specific processing unit 213. Specifically, the presentation processing unit 214 presents the position information (an example of the identification information of the present invention) indicating the position of the selection button B1 specified by the specific processing unit 213 to the user terminal 4. More specifically, the presentation processing unit 214 transmits the position information indicating the position of the selection button B1 corresponding to the selected product selected by the user on the product page P1 to the user terminal 4, and sends the position information indicating the position of the selection button B1 to the user terminal 4 to display the layout page P2. The position information is displayed on the layout image S1.

For example, when the user selects "soba" on the product page P1 shown in FIG. 6, the presentation processing unit 214 sets the "soba" selection button B1 on the ticket vending machine 3 in the layout image S1 as shown in FIG. The identification information is displayed at the position corresponding to the position. Specifically, the presentation processing unit 214 is an object corresponding to the selection button B1 corresponding to the selected product "soba" among the plurality of object images S11 corresponding to the plurality of selection buttons B1 included in the layout image S1. The image S11 (corresponding to the first object image of the present invention) is displayed in a display mode different from that of other object images S11. For example, the presentation processing unit 214 causes the object image S11 corresponding to the selection button B1 corresponding to the selected product “soba” to be lit, blinked, or highlighted. Further, the presentation processing unit 214 may synthesize a specific image with the object image S11, or synthesize an animation in which the display mode of the object image S11 changes. In FIG. 8, for convenience, the object image S11 corresponding to the selection button B1 corresponding to the selected product “soba” is shaded.

Further, for example, when the user selects "kitsune udon" on the product page P1 shown in FIG. 7, the presentation processing unit 214 displays the "udon" selection button on the ticket vending machine 3 in the layout image S1 as shown in FIG. The identification information is displayed at the position corresponding to the position of B1 and the position corresponding to the position of the "fried tofu" selection button B1 on the ticket vending machine 3. Specifically, the presentation processing unit 214 corresponds to the selection button B1 corresponding to one of the "kitsune udon" constituting the selected product "kitsune udon" among the plurality of object images S11 included in the layout image S1. The image S11 and the object image S11 corresponding to the selection button B1 corresponding to the other "fried tofu" constituting the selected product "kitsune udon" are displayed in a display mode different from that of the other object image S11. The presentation processing unit 214 may display the two object images S11 in the same display mode or in different display modes.

Further, for example, when the user selects "soba" and "large serving" on the product page P1, the presentation processing unit 214 displays the "soba" selection button B1 on the ticket vending machine 3 in the layout image S1 as shown in FIG. The identification information is displayed at the position corresponding to the position of and the position corresponding to the position of the "large serving" selection button B1 on the ticket vending machine 3. Specifically, the presentation processing unit 214 includes the object image S11 corresponding to the selection button B1 corresponding to the selected product "soba" and the selected product "large serving" among the plurality of object images S11 included in the layout image S1. The object image S11 corresponding to the selection button B1 corresponding to "" is displayed in a display mode different from that of other object images S11. When the user selects a plurality of products, the display processing unit 211 may display the total amount of the total amount of each of the plurality of products on the layout page P2 (see FIG. 11).

In this way, the presentation processing unit 214 acquires the layout image S1 from the layout information D2 (an example of the second storage unit of the present invention) that stores the layout image S1 corresponding to the arrangement layout of the plurality of selection buttons B1 and specifies the layout image S1. The layout image S1 including the position information corresponding to the selection button B1 specified by the processing unit 213 is displayed on the user terminal 4. That is, the presentation processing unit 214 causes the user terminal 4 to display the position of the selection button B1 specified by the specific processing unit 213 so that it can be identified. The presentation processing unit 214 is an example of the presentation processing unit of the present invention.

Further, the presentation processing unit 214 may present the text message C1 indicating the position of the selection button B1 corresponding to the selected product to the user terminal 4. For example, as shown in FIG. 8, the presentation processing unit 214 displays the text message C1 “first row from top, second column from left” indicating the position of the selection button B1 corresponding to the selected product “soba” on the layout page P2. Is displayed. The presentation processing unit 214 may display the text message C1 on the user terminal 4 in a display mode according to the user's attributes. For example, when the user's language is acquired based on the user's login information, the presentation processing unit 214 displays the text message C1 in the language used. Further, when it is determined that the user is an elderly person based on the login information of the user, the presentation processing unit 214 adjusts the size, color, etc. of the characters of the text message C1 to make it easy to recognize. Display with. Similar to the text message C1, the display processing unit 211 displays the text information (product information, etc.) to be displayed on the layout page P2 in a display mode according to the user's attributes (language used, age, etc.). May be good.

[User terminal 4]
As shown in FIG. 1, the user terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The user terminal 4 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer.

The communication I / F44 connects the user terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the information providing device 2 and the ticket vending machine 3 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 42. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as an information providing device 2 and a ticket vending machine 3 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). is there. It is also conceivable that the browser program is a dedicated application for executing communication processing with the information providing device 2 according to a predetermined communication protocol.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the user terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, the control unit 41 functions as the browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 displays a web page provided from the information providing device 2 via the communication network N1 on the operation display unit 43, and executes a browser process for inputting an operation on the operation display unit 43 to the information providing device 2. It is possible. That is, the user terminal 4 can function as an operation terminal of the information providing device 2 by executing the browser program by the control unit 41. A part or all of the processing units included in the control unit 41 may be composed of electronic circuits.

For example, in the user terminal 4, when a user operation for making an access request to a predetermined URL corresponding to the product information providing site provided by the information processing system 1 is performed, the control unit 41 provides information. The data of the web page of the product information providing site is acquired from the providing device 2, and the operation display unit 43 displays the web page. For example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a text input operation, or the like. Further, when a dedicated application corresponding to the information providing device 2 is installed in the user terminal 4, the user of the user terminal 4 performs an operation to start the dedicated application, thereby causing the operation display unit 43 to display the above. The web page of the product information providing site is displayed. Then, the user can browse the list of products (product page) provided by the restaurant on the product information providing site by operating the user terminal 4. In addition, the user can select a desired product from the products displayed on the product page by operating the user terminal 4.

Further, as described above, in the user terminal 4, when the data of the product page P1 (see FIG. 5 and the like) is acquired from the information providing device 2, the control unit 41 causes the user terminal 4 to display the product page P1. .. Further, in the user terminal 4, when the data of the layout page P2 (see FIG. 8 or the like) is acquired from the information providing device 2, the control unit 41 causes the user terminal 4 to display the layout page P2. Further, the control unit 41 acquires identification information (position information) that can identify the selection button B1 corresponding to the selected product selected by the user on the product page P1 from the information providing device 2 and displays it on the user terminal 4. (See Fig. 8 etc.).

When the identification information (location information) of the selection button B1 corresponding to the selected product selected by the user on the product page P1 is displayed on the user terminal 4, the user can use the user terminal 4 as shown in FIG. On the ticket vending machine 3, the selection button B1 corresponding to the identification information is selected (pressed) while looking at the display screen (layout page P2) of. In the example shown in FIG. 12, the user presses the selection button B1 at the same position as the position "first row from the top, second column from the left" displayed on the user terminal 4 in the ticket vending machine 3. When the captured image and the identification information are displayed on the user terminal 4 (see FIG. 9), the user can easily find the selection button B1 to be selected. As a result, the ticket vending machine 3 issues a meal ticket for the selected product "soba" selected by the user on the product page P1.

[Information provision processing]
Hereinafter, the information providing process executed in the information processing system 1 will be described with reference to FIG. Specifically, in the present embodiment, the information providing process is executed by the control unit 21 of the information providing device 2. Further, the control unit 21 can execute the information providing process in parallel according to the access from each of the plurality of user terminals 4.

The present invention can be regarded as an invention of an information providing method (an example of the information processing method of the present invention) that executes one or a plurality of steps included in the information providing process. Further, one or a plurality of steps included in the information providing process described here may be omitted as appropriate. The execution order of each step in the information providing process may be different as long as the same effect is produced. Further, here, a case where each step in the information providing process is executed by the control unit 21 will be described as an example, but an information providing method in which each step in the information providing process is distributed and executed by a plurality of processors. Can also be considered as another embodiment.

First, in step S11, the control unit 21 determines whether or not the start operation has been accepted. Specifically, the control unit 21 determines whether or not the login operation of the product information providing site has been accepted from the user terminal 4. When it is determined that the login operation has been accepted (S11: Yes), the process proceeds to step S12, and the process waits in step S11 until it is determined that the login operation has been accepted (S11: No).

In step S12, the control unit 21 transmits the data of the product information (product page P1) of the product that can be purchased using the ticket vending machine 3 at the restaurant to the user terminal 4, and sends the product page to the user terminal 4. Display P1 (see FIG. 5 and the like). The process of displaying the product page P1 is executed by the display processing unit 211 of the control unit 21. Step S12 is an example of a display step of the present invention. For example, when the user logs in to the product information providing site and selects the restaurant or ticket vending machine 3 to be used by the user, the control unit 21 controls the ticket vending machine 3 of the selected restaurant or the product corresponding to the selected ticket vending machine 3. The product page P1 is displayed on the user terminal 4 based on the information D1.

In step S13, the control unit 21 determines whether or not the product selection has been accepted from the user on the product page P1. When it is determined that the product selection has been accepted (S13: Yes), the process proceeds to step S14, and the process waits in step S13 until it is determined that the product selection has been accepted (S13: No). For example, when the user selects (touches) an image of the product on the product page P1, the control unit 21 acquires information according to the touch position from the user terminal 4. In this case, the control unit 21 determines that the product selection has been accepted (S13: Yes), and the process proceeds to step S14. The process of step S13 is executed by the reception processing unit 212 of the control unit 21. Step S13 is an example of the reception step of the present invention.

In step S14, the control unit 21 identifies the selected product. Specifically, the control unit 21 identifies the selected product based on the information corresponding to the touch position acquired in step S13.

In step S15, the control unit 21 specifies the position of the selection button B1 (corresponding to the first operation unit of the present invention) corresponding to the specified selected product. Specifically, the control unit 21 acquires the position associated with the selected product from the product information D1 (see FIG. 3) and specifies the position of the selection button B1 corresponding to the selected product. The process of specifying the selected product and the process of specifying the position of the selection button B1 are executed by the specific processing unit 213 of the control unit 21. Steps S14 and S15 are examples of specific steps of the present invention.

In step S16, the control unit 21 presents the identification information that can identify the identified selection button B1 to the user terminal 4. Specifically, the control unit 21 presents the position information indicating the position of the specified selection button B1 to the user terminal 4. More specifically, the control unit 21 transmits to the user terminal 4 the position information indicating the position of the selection button B1 corresponding to the selected product selected by the user on the product page P1, and the layout page P2. The position information is displayed on the layout image S1 (see FIG. 8 and the like). For example, the control unit 21 has the object image S11 corresponding to the selection button B1 corresponding to the selected product among the plurality of object images S11 corresponding to the plurality of selection buttons B1 included in the layout image S1 (the first of the present invention). 1 object image) is displayed in a display mode different from that of the other object image S11. The process of presenting the identification information is executed by the presentation processing unit 214 of the control unit 21. Step S16 is an example of the presentation step of the present invention.

When the identification information (location information) of the selection button B1 corresponding to the selected product is displayed on the user terminal 4, the user can see the display screen of the user terminal 4 and the ticket vending machine as shown in FIG. In 3, the selection button B1 corresponding to the identification information is selected (pressed) to issue a meal ticket for the selected product.

As described above, in the information processing system 1 according to the present embodiment, the user terminal 4 displays the product information (product page P1) of the product that can be purchased by using the ticket vending machine 3. Accepts selection operations. Further, the information processing system 1 is provided in the ticket vending machine 3, and among a plurality of selection buttons B1 to which the product is assigned, the selection button B1 (first operation) corresponding to the selected product selected by the user. Specify the position of the part). Then, the information processing system 1 presents the identification information that can identify the specified selection button B1 to the user terminal 4. As a result, as shown in FIG. 12, the user selects the ticket vending machine 3 by confirming the position of the selection button B1 corresponding to the selected product in the layout image S1 displayed on the user terminal 4, for example. The selection button B1 to be pressed) can be easily grasped. Then, the user can issue a meal ticket corresponding to the selected product by pressing the selection button B1 corresponding to the selected product on the ticket vending machine 3. Therefore, it is possible to improve the operability when selecting the selection button B1 in the ticket vending machine 3. Further, since the position of the selection button B1 of the ticket vending machine 3 can be grasped in advance by selecting the product on the product page P1 before visiting the facility, the operation time of the ticket vending machine 3 after visiting the store can be shortened. ..

The present invention is not limited to the above-described embodiment. As another embodiment of the present invention, in the information processing system 1, the display processing unit 211 causes the product information (product page P1) to be displayed in the first display area of the user terminal 4, and the second display of the user terminal 4. The layout page P2 (layout image S1) is displayed in the area, and the presentation processing unit 214 causes the layout page P2 in the second display area to display the layout page P2 in accordance with the user's selection operation on the product page P1 in the first display area. The identification information may be displayed.

For example, as shown in FIG. 14, when a user logs in to the product information providing site and selects "G restaurant" when using "G restaurant", the display processing unit 211 displays the user terminal of the user. The product page P1 of the product provided by the "G dining room" is displayed in the first display area (upper area) of 4, and is installed in the "G dining room" in the second display area (lower area) of the user terminal 4. The layout page P2 including the layout image S1 of the plurality of selection buttons B1 provided in the ticket vending machine 3 is displayed. Further, when the user selects (touches) the image of "B set meal" on the product page P1 of the first display area, the presentation processing unit 214 displays the layout image of the second display area as shown in FIG. Among the plurality of object images S11 corresponding to the plurality of selection buttons B1 included in S1, the object image S11 corresponding to the selection button B1 corresponding to the selected product "B set meal" is displayed differently from the other object images S11. Display in mode. As a result, the user selects (presses) one selection button B1 showing the location information on the ticket vending machine 3 while looking at the display screen (see FIG. 14) of the user terminal 4, and "B set meal". Issue a meal ticket.

Further, for example, when the user selects "B set meal" and then continuously selects "large serving", the presentation processing unit 214 sets the selected product "B set meal" in the second display area as shown in FIG. The object image S11 corresponding to the two selection buttons B1 corresponding to "Large" and "Large" is displayed in a display mode different from that of the other object images S11. As a result, the user selects (presses) the two selection buttons B1 showing the location information on the ticket vending machine 3 while looking at the display screen (see FIG. 15) of the user terminal 4, and "B set meal". And "Large" meal tickets are issued.

Further, as another embodiment of the information processing system according to the present invention, in the information processing system 1, after the user selects a product on the product page P1, the ticket vending machine 3 is selected by the camera mounted on the user terminal 4. When the button B1 is photographed, the identification information may be displayed on the captured image of the selection button B1. The camera 45 is provided on the user terminal 4 so that a subject located on the opposite side of the display screen of the user terminal 4 can be photographed. For example, when the user selects the product "soba" on the product page P1, the information providing device 2 takes a picture of the selection button B1 of the ticket vending machine 3 with the camera 45 of the user terminal 4 as shown in FIG. Display a prompting message. When the user photographs the selection button B1 with the camera 45, the information providing device 2 causes the captured image CP to display identification information that can identify the selection button B1 of the selected product “soba” as shown in FIG.

In the above configuration, the control unit 21 of the information providing device 2 acquires the captured image from the user terminal 4, analyzes the captured image, identifies the product of each selection button B1, and selects the product by the user. The product selection button B1 that matches the selected product is specified. Then, the control unit 21 causes the user terminal 4 to display the object image S11 corresponding to the specified selection button B1 in a display mode different from that of the object image S11 of the other selection button B1. The control unit 21 may synthesize a specific image with the object image S11 corresponding to the specified selection button B1, or may synthesize an animation in which the display mode of the selection button B1 changes.

Further, as another embodiment of the present invention, as shown in FIG. 18, even if a sign (for example, a two-dimensional code, an AR marker, etc.) corresponding to the unique information of the ticket vending machine 3 is affixed to the ticket vending machine 3. Good. For example, the two-dimensional code C2 is affixed to each ticket vending machine 3. The two-dimensional code C2 is associated with, for example, the device identification information of the ticket vending machine 3 and the URL (unique information) for accessing the product information (product page P1) of the product that can be purchased using the ticket vending machine 3. Has been done. Further, the device identification information is associated with the product information D1 and the layout information D2 stored in the storage unit 22, respectively.

For example, when the user uses the camera 45 of the user terminal 4 to read the two-dimensional code C2 of the ticket vending machine 3 of the "G cafeteria" and accesses the URL displayed on the user terminal 4, the information providing device 2 Acquires the product page P1 corresponding to the ticket vending machine 3 of the "G cafeteria" to which the device identification information is associated from the storage unit 22 based on the access request acquired from the user terminal 4, and causes the user terminal 4 to use the product page P1. Display it. As a result, the user can select a desired product on the product page P1 displayed on the user terminal 4. Further, when the user selects a product on the product page P1, the information providing device 2 presents the position information of the selection button B1 corresponding to the selected product on the layout page P2 corresponding to the ticket vending machine 3 of the "G restaurant". To do.

In this way, the ticket vending machine 3 may be provided with a sign indicating device identification information that can identify the ticket vending machine 3. Further, the information providing device 2 may acquire the device identification information based on the image of the sign included in the captured image CP.

According to the above configuration, even if the user visits a restaurant without selecting a product on a predetermined website (product information providing site) in advance, the user can use the two-dimensional code C2 of the ticket vending machine 3. A product can be selected on the product page P1 that is read and displayed on the user terminal 4, and then the ticket vending machine 3 can issue a meal ticket for the selected product. Further, since the user can perform the product selection operation from the product page P1 in front of the ticket vending machine 3 or in the store, the user can easily grasp the ticket vending machine 3 to be used by himself / herself. Therefore, it is possible to prevent a selection error such as selecting a product selection button B1 different from the desired product by operating the ticket vending machine 3 different from the ticket vending machine 3 that the user should originally operate.

The sign may be affixed to the ticket vending machine 3 (see FIG. 18), or may be affixed to a place different from the ticket vending machine 3, for example, near the entrance of a restaurant or a table.

Further, as another embodiment of the present invention, in the information providing device 2, is the ticket vending machine 3 operated by the user using the unique information corresponding to the sign (see FIG. 18) an appropriate ticket vending machine? It may be determined whether or not. For example, the device identification information (unique information) of the ticket vending machine 3 is associated with the two-dimensional code C2 of the sign.

For example, the user first logs in to the product information providing site, selects "G dining room", and selects a desired product on the product page P1 corresponding to the ticket vending machine 3 of "G dining room". The device identification information of the restaurant and the ticket vending machine 3 is associated with each product on the product page P1. After that, when the user visits the "G cafeteria" and holds the user terminal 4 on the two-dimensional code C2 of the ticket vending machine 3, the information providing device 2 is read by using the camera 45 of the user terminal 4. The device identification information of the ticket vending machine 3 is acquired from the two-dimensional code C2. Then, the information providing device 2 sets the ticket vending machine 3 when the device identification information of the ticket vending machine 3 acquired from the two-dimensional code C2 and the device identification information of the ticket vending machine 3 associated with the selected product match. It is determined that it is appropriate, and the selection operation of the selection button B1 in the ticket vending machine 3 is urged. On the other hand, the information providing device 2 fails the ticket vending machine 3 when the device identification information of the ticket vending machine 3 acquired from the two-dimensional code C2 and the device identification information of the ticket vending machine 3 associated with the selected product are different. When it is determined to be appropriate, the cancellation (warning) of the selection operation of the selection button B1 in the ticket vending machine 3 is notified.

According to the above configuration, it is possible to prevent a selection error such as selecting a product selection button B1 different from the desired product by operating the ticket vending machine 3 different from the ticket vending machine 3 that the user should originally operate. be able to. The information providing device 2 may determine whether or not the ticket vending machine 3 operated by the user is an appropriate ticket vending machine based on the position information of the user terminal 4.

In the above-described embodiment, the information providing device 2 acquires the device identification information for identifying the ticket vending machine 3 based on the sign (two-dimensional code or the like) and performs a process of identifying the ticket vending machine 3. , The present invention is not limited to this. For example, the information providing device 2 may specify the ticket vending machine 3 based on the external image of the ticket vending machine 3, or the entire image (arrangement layout, overall shape, etc.) of the all selection button B1 provided on the ticket vending machine 3. The ticket vending machine 3 may be specified based on. Further, the identification information of the ticket vending machine 3 may be associated with the identification information of the facility where the ticket vending machine 3 is installed. Thereby, the information providing device 2 can also specify the facility where the ticket vending machine 3 is installed based on the identification information of the ticket vending machine 3.

1: Information processing system 2: Information providing device 3: Ticket vending machine 4: User terminal 211: Display processing unit 212: Reception processing unit 213: Specific processing unit 214: Presentation processing unit

Claims (15)

A first method in which product information of a plurality of products that can be purchased using a vending machine and position information provided in the vending machine and indicating the positions of a plurality of operation units to which the product is assigned are associated and stored. A display processing unit that acquires the product information from the storage unit and displays it on the user terminal,
A reception processing unit that accepts a selection operation of the first product from the user in the product information displayed on the user terminal, and
With reference to the first storage unit, a specific processing unit that specifies the position of the first operation unit corresponding to the first product selected by the user, and
A presentation processing unit that presents identification information that can identify the position of the first operation unit specified by the specific processing unit to the user terminal, and a presentation processing unit.
Information processing system equipped with. The presentation processing unit causes the user terminal to display the identification information on a layout image corresponding to the layout of the plurality of operation units in the vending machine.
The information processing system according to claim 1. The presentation processing unit displays the first object image corresponding to the first operation unit among the plurality of object images corresponding to each of the plurality of operation units included in the layout image differently from the other object images. Display in mode,
The information processing system according to claim 2. The display processing unit displays the product information in the first display area of the user terminal, and displays the layout image in the second display area of the user terminal.
The presentation processing unit causes the identification information to be displayed on the layout image of the second display area in accordance with the user's selection operation in the product information of the first display area.
The information processing system according to claim 2 or 3. The presentation processing unit presents a text message indicating the position of the first operation unit to the user terminal.
The information processing system according to any one of claims 1 to 4. The presentation processing unit causes the user terminal to display the identification information in a display mode according to the attributes of the user.
The information processing system according to any one of claims 1 to 5. The presentation processing unit displays the identification information on the user terminal in the language used by the user.
The information processing system according to claim 6. The presentation processing unit acquires the layout image from the second storage unit that stores the layout image, and includes the identification information capable of identifying the position of the first operation unit specified by the specific processing unit. Display the image on the user terminal,
The information processing system according to claim 2. The layout image is a captured image of the plurality of operation units provided in the vending machine.
The information processing system according to claim 8. The vending machine is associated with device identification information that can identify the vending machine.
In the first storage unit, the product information and the device identification information of the vending machine are associated with each other.
The display processing unit causes the user terminal to display the product information associated with the device identification information acquired based on the image captured by the vending machine.
The information processing system according to any one of claims 1 to 9. The vending machine is associated with device identification information that can identify the vending machine.
In the first storage unit, the product information and the device identification information of the vending machine are associated with each other.
When the device identification information acquired based on the image captured by the vending machine and the device identification information associated with the first product match, the presentation processing unit positions the first operation unit. The identification information that can identify the user terminal is presented to the user terminal.
The information processing system according to any one of claims 1 to 10. When the device identification information acquired from the image captured by the vending machine and the device identification information associated with the first product do not match, the presentation processing unit issues a predetermined warning to the user terminal. Present,
The information processing system according to claim 11. When the plurality of operation units are imaged by the user terminal after the reception processing unit receives the selection operation of the first product from the user, the presentation processing unit is displayed on the user terminal. The identification information is displayed on the captured images of the plurality of operation units.
The information processing system according to any one of claims 1 to 12. A first method in which product information of a plurality of products that can be purchased using a vending machine and position information provided in the vending machine and indicating the positions of a plurality of operation units to which the product is assigned are associated and stored. A display step of acquiring the product information from the storage unit and displaying it on the user terminal,
A reception step for accepting a selection operation of the first product from the user in the product information displayed on the user terminal, and
With reference to the first storage unit, a specific step of specifying the position of the first operation unit corresponding to the first product selected by the user, and
A presentation step of presenting identification information capable of identifying the position of the first operation unit specified by the specific step to the user terminal, and a presentation step.
An information processing method that is executed by one or more processors. A first method in which product information of a plurality of products that can be purchased using a vending machine and position information provided in the vending machine and indicating the positions of a plurality of operation units to which the product is assigned are associated and stored. A display step of acquiring the product information from the storage unit and displaying it on the user terminal,
A reception step for accepting a selection operation of the first product from the user in the product information displayed on the user terminal, and
With reference to the first storage unit, a specific step of specifying the position of the first operation unit corresponding to the first product selected by the user, and
A presentation step of presenting identification information capable of identifying the position of the first operation unit specified by the specific step to the user terminal, and a presentation step.
An information processing program for causing one or more processors to execute an information processing program.

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