JP2018190375A - Service providing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service providing system that enables a user to receive a service in various regions.SOLUTION: A service providing system comprises: provider information display means S110 that displays, on a user terminal 10, a plurality of pieces of provider information having the details of services provided by providers P4; specific information acquisition means S120 that acquires, from among the plurality of pieces of provider information, specification information specifying provider information selected through the user terminal 10; and user information display means S130 that displays user information having information on the position of a user P1 on a specific provider terminal 21 corresponding to the specification information. The provider information display means S110 displays, on the user terminal 10, provider information selected on the basis of a change with time of information on the positions of the providers P4.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a service providing system that supports a user to enjoy a service from a specific provider.

  In recent years, with the spread of the Internet and the like, the enjoyment of services among individuals has attracted attention. In particular, demand for foreign tourists is expected to increase as a target for enjoying services. Here, the number of foreign tourists tends to increase year by year. In 2013, more than 10 million foreigners came to Japan every year. In particular, wealthy foreign tourists in China and other countries often visit Japan several times. Such foreign tourists are paying attention to shopping in shopping malls and other places of interest that are not listed in guidebooks, etc., in addition to visiting major places of interest. For this reason, it is desired that foreign tourists can enjoy services in various regions.

  In this regard, Patent Literature 1 discloses a wearable terminal and the like for the purpose of specifying a provider who can provide information requested by a user without infringing on other privacy.

  In Patent Document 1, a display arranged at a position where the user can visually recognize at the time of use, a detection unit that detects a predetermined operation or operation performed by the user when he / she wants to enjoy a predetermined service, and the detection A display unit that displays on the display information that can identify a provider providing the predetermined service among persons displayed on the display in response to detection of the unit. A terminal device and the like are disclosed.

Japanese Patent Laying-Open No. 2015-219536

  However, according to the technology disclosed in Patent Document 1 described above, a user (for example, a foreign traveler) possessing a wearable terminal or the like must be within a range where the provider can be visually recognized. If you are away from the person you can not respond. For this reason, it can be used in the vicinity of sights and the like where a large number of people come and go, but in the vicinity of sights and the like in areas that are not listed in the guidebook or the like, it is necessary for the user to walk around to find a provider. For this reason, there is a concern that the service requested by the user cannot be enjoyed, for example, the user cannot reach the destination and gets lost. Therefore, with the technology disclosed in Patent Document 1, it is difficult to enjoy services for users in various regions.

  Therefore, the present invention has been devised in view of the above-described problems, and an object of the present invention is to provide a service providing system that enables users to enjoy services in various regions. It is in.

  The service providing system according to claim 1 is a service providing system that supports a user to enjoy a service from a specific provider, and includes a plurality of provider information having service contents provided by each provider, Provider information display means for displaying on the user terminal; specific information acquisition means for acquiring the specific information for specifying the provider information selected via the user terminal among the plurality of provider information; User information display means for displaying user information having the position information of the user on a specific provider terminal corresponding to the specific information, wherein the provider information display means is the position of the provider The provider information selected based on the change of information over time is displayed on the user terminal.

  The service providing system according to claim 2 is the invention according to claim 1, wherein the provider information display means displays the provider information selected based on the traveling direction of the provider on the user terminal. It is characterized by doing.

  The service providing system according to claim 3 is the invention according to claim 1 or 2, wherein the provider information display means selects the provider information of the provider approaching the user, and the user It is characterized by being displayed on a terminal.

  The service providing system according to claim 4 is the invention according to any one of claims 1 to 3, wherein the provider information display means displays the provider information selected based on the moving speed of the provider. It is displayed on a user terminal.

  The service providing system according to claim 5 is the invention according to any one of claims 1 to 4, wherein request acquisition means for acquiring request information having the service content desired by the user, and past request information acquired in advance. The provider information display means, further comprising: reference information associated with the past request information; and a reference database in which three or more levels of association between the past request information and the reference information are stored. Refers to the reference database, obtains estimated information including three or more levels of first association between the request information and the reference information, and the provider information selected based on the estimated information Is displayed on the user terminal.

  According to a sixth aspect of the present invention, there is provided the service providing system according to the fifth aspect, wherein the request information includes service history information that the user has enjoyed in the past.

  A service providing system according to a seventh aspect is the invention according to any one of the first to sixth aspects, wherein a distance between the specific provider terminal and the user terminal is provided after the user information display means. And an image display means for displaying on the user terminal either a pre-acquired pseudo image imitating the specific provider or a reference face image obtained by photographing the face of the specific provider. It is characterized by that.

  The service providing system according to claim 8 is the invention according to claim 7, wherein after the image display means, the face image of the specific provider taken via the user terminal is acquired, and the face image And a reference means for comparing the reference face image with the reference face image

  The service providing system according to claim 9 is the invention according to claim 7 or 8, wherein the image display means is configured such that when the distance between the specific provider terminal and the user terminal is 15 m or more, Displaying the pseudo image on the user terminal, and displaying the reference face image on the user terminal when a distance between the specific provider terminal and the user terminal is less than 15 m. It is characterized by.

  The service providing system according to claim 10 is the invention according to any one of claims 1 to 9, wherein the plurality of provider information includes provision range information indicating a range in which the service is provided, and the provider information The display means displays the plurality of provider information having the provision range information corresponding to the range selected via the user terminal on the user terminal.

  A service providing system according to an eleventh aspect is the invention according to any one of the first to tenth aspects, wherein the service completion information selected via the user terminal is acquired, and the points held by the user, electronic money , Further comprising moving means for moving consideration information including at least one of virtual coin and credit data information to consideration information held by a specific provider.

  A service providing system according to a twelfth aspect is characterized in that, in the invention according to the eleventh aspect, the provider information includes the consideration information that moves when the service provided by the provider is enjoyed.

  According to the present invention having the above-described configuration, the user information display means displays user information having user position information on a specific provider terminal. For this reason, the specific provider can approach the user based on the position information, and the user does not need to move. Thereby, regardless of the area where the user visits, the user can enjoy the service that the user wants without walking around to search for a specific provider. As a result, it becomes possible for the user to enjoy the service in various regions.

  According to the present invention, the provider information display means displays the provider information selected based on the temporal change of the location information of the provider on the user terminal. For this reason, even when the provider is out or moving, the provider information to be displayed on the user terminal can be selected according to the distance between the provider and the user. Thereby, it is possible to increase the possibility that the user can enjoy the service.

  Moreover, according to this invention, a provider information display means displays the provider information selected based on the advancing direction of a provider on a user terminal, for example. For this reason, conditions, such as not displaying the provider information of the provider who is away from the user, can be set. Thereby, it is possible to further increase the possibility that the user can enjoy the service.

  According to the present invention, for example, the provider information display means selects the provider information of the provider approaching the user and displays it on the user terminal. For this reason, it is possible to display only provider information that has a high possibility of providing a service to the user. As a result, it is possible to realize smooth service enjoyment.

  Moreover, according to this invention, a provider information display means displays the provider information selected based on the provider's moving speed on a user terminal, for example. For this reason, when the provider is moving by car, conditions such as not displaying provider information that is unlikely to be able to provide services to the user only by passing through the location where the user is present may be set. it can. Thereby, it is possible to further increase the possibility that the user can enjoy the service.

  Further, according to the present invention, for example, the provider information display means refers to the reference database and acquires estimated information including the first association degree. For this reason, it is possible to preferentially display the provider information that is highly likely to correspond to the service content desired by the user on the user terminal. Thereby, it is possible to further increase the possibility that the user can enjoy the service.

  Moreover, according to this invention, an image display means displays either a pseudo image or a reference face image on a user terminal based on between a specific provider terminal and a user terminal. For this reason, it is possible to avoid a situation where the face of the provider who does not enjoy the service is exposed, and to prevent the user from visually recognizing the face of the specific provider until just before the service enjoyment starts. Thereby, it becomes possible to suppress the influence on a provider's privacy.

  According to the present invention, the collating unit collates the face image of a specific provider with the reference face image. For this reason, when a user finds a specific provider, a specific provider can be surely specified. Further, by specifying the provider by the collating means, the consideration for the service can be moved safely and reliably. Thereby, it becomes possible to prevent the trouble between a user and a specific provider reliably.

  Further, according to the present invention, the moving means moves the consideration information including at least one of the points held by the user, electronic money, virtual coins, and credit data information to the consideration information held by the specific provider. Let For this reason, the consideration of a service can be safely moved from a user to a specific provider. Thereby, it becomes possible to prevent the trouble between a user and a specific provider.

  Moreover, according to this invention, provider information has the consideration information which moves when enjoying the service which a provider provides. For this reason, when selecting the service which a user enjoys, the number of points required etc. can be grasped in advance. Thereby, it becomes possible to further prevent troubles between the user and the specific provider.

FIG. 1 is a diagram illustrating a configuration example of a service providing system in the embodiment. FIG. 2 is a diagram illustrating a display example of the provision information of the service provision system in the embodiment. FIG. 3 is a diagram illustrating a hardware configuration example of the user terminal and the provider terminal of the service providing system in the embodiment. FIG. 4 is a diagram illustrating a hardware configuration example of the server device of the service providing system according to the embodiment. FIG. 5 is a diagram illustrating an example of functions of the user terminal and the provider terminal of the service providing system according to the embodiment. FIG. 6 is a diagram illustrating an example of functions of the server device of the service providing system according to the embodiment. FIG. 7 is a diagram illustrating an example of provider information of the service providing system in the embodiment. FIG. 8 is a diagram illustrating an example of user information of the service providing system in the embodiment. FIG. 9 is a diagram illustrating an example of registering user information and provider information of the service providing system in the embodiment. FIG. 10 is a flowchart illustrating an example of the operation of the service providing system according to the embodiment. FIG. 11 is a timing chart illustrating an example of an operation corresponding to each configuration of the service providing system in the embodiment. FIG. 12A is a diagram illustrating an example of a screen for selecting a provision range of provision information. FIGS. 12B and 12C are diagrams illustrating an example of a screen for selecting provision information. . FIG. 13A is a diagram illustrating an example of the position information of the user displayed on the specific provider terminal, and FIG. 13B is the position information of the specific provider displayed on the user terminal. It is a figure which shows an example. FIG. 14A is a diagram illustrating an example of the image display unit, and FIG. 14B is a diagram illustrating an example of the collating unit. FIG. 15A and FIG. 15B are diagrams showing an example of the moving means. FIG. 16 is a diagram illustrating an example of a request acquisition unit and a reference database.

  Hereinafter, a service providing system to which the present invention is applied will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing a service providing system 1 in the present embodiment. The service providing system 1 according to the present embodiment is a system used to enjoy services among individuals. For example, the service providing system 1 supports the user P1 to purchase the property of the provider P4 posted through the system. be able to. In addition to the above, the service providing system 1 is a system that is used when, for example, a traveler such as a foreigner comes to Japan for sightseeing, shopping, watching a sport (for example, World Cup, Olympics, etc.). In the present embodiment, use in Japan will be described as an example. However, a place where the service providing system 1 can be applied may be outside Japan and is arbitrary.

  The service providing system 1 supports a foreign traveler (hereinafter referred to as a user P1) to enjoy a service from a specific provider P41. For example, as shown in FIG. 2, the provider information having the service content provided by each provider P4 is displayed on the user terminal 10 owned by the user P1. For example, when the user P1 wants to go to a sight that is not described in the guide book, the user P1 selects “I will guide you to a sight that only local people know” displayed on the user terminal 10. Thereby, the provider P4 (specific provider P41) can provide a service to the user P1. The specific provider P41 may be one person or a plurality of persons.

  The user terminal 10 may be provided by a user P1 in advance or provided with a rentable place. In this case, for example, the user terminal 10 corresponding to the language used by the user P1 may be prepared at a predetermined counter prepared in an airport (or harbor), a home appliance mass retailer, a mobile phone retailer, or the like. The user P1 may rent the user terminal 10 for a fee or free of charge by, for example, presenting identification such as a driver's license or passport or a travel itinerary to a receptionist in the counter. . At this time, by inputting information (user identification information) for identifying the user P1 described in the identification card or the like by the receptionist into the user terminal 10, the basic user information is converted into the server in FIG. It is stored in the device 30. In the case where an IC chip or the like storing user identification information or the like is incorporated in the proof of identity, the user identification information is extracted from the IC chip or the like by an automatic machine and stored in the server device 30. Also good.

  In the present embodiment, as the user terminal 10, a smartphone or a tablet-type terminal may be used, and for example, a glasses-type or wristwatch-type wearable terminal may be used. In addition, for example, as the user terminal 10, a spectacle-type accessory connected to a smartphone by wire or wireless may be used.

  The user terminal 10 has a function of searching for a provider P4 that provides information requested by the user P1, route guidance, guides, interpretation, etc., as well as buying and selling goods (hereinafter referred to as a service). . For this reason, in addition to selecting the provider P4 that provides the route guidance via the user terminal 10, for example, selecting a favorite member at a retail store, a hotel, an inn or the like, or at a store such as a shopping mall (outlet mall) You can select a stylist to select your favorite clothes.

  The user P1 can search for the provider P4 that provides the service requested by the user P1 by starting the user terminal 10 and executing a predetermined operation or operation. The provider P4 registers in advance the service contents that can be provided by the provider P4 in the server device 30 via the provider terminal 20 held by the provider P4. Then, the provider P4 operates the provider terminal 20 to notify the server device 30 that the service can be provided (hereinafter also referred to as a standby state). As the provider terminal 20, the same form as the user terminal 10 is used, and for example, a smartphone, a tablet-type terminal, or the like is used. Note that the determination as to whether or not it is in a standby state may be made based on whether or not dedicated application software is running, for example. Also, the provider P4 may register a plurality of service contents, for example.

  Next, the configuration of the user terminal 10, the provider terminal 20, and the server device 30 will be described. FIG. 3 is a diagram illustrating an example of a hardware configuration of the user terminal 10 and the provider terminal 20. Below, although demonstrated as an example of the hardware constitutions of the user terminal 10, since it is the same also in the provider terminal 20, description is abbreviate | omitted.

  The entire user terminal 10 is controlled by a CPU (Central Processing Unit) 101. A CPU (Random Access Memory) 102 and a plurality of peripheral devices are connected to the CPU 101 via a bus 110.

  The RAM 102 is used as a main storage device of the user terminal 10. The RAM 102 temporarily stores at least part of an OS (Operating System) program and application programs to be executed by the CPU 101. The RAM 102 stores various data used for processing by the CPU 101.

  The bus 110 is connected to the memory 103, the graphic processing device 104, the GPS chip 105, the image sensor 106, and the communication interface 107. For example, an input interface, a vibrator, a speaker, and a microphone (not shown) may be connected.

  The memory 103 is a semiconductor storage device such as a flash memory. The memory 103 writes and reads data. The memory 103 stores an OS program, application programs, and various data.

  A display 10 a is connected to the graphic processing device 104. The graphic processing device 104 displays an image on the screen of the display 10a in accordance with a command from the CPU 101. Examples of the display 10a include a liquid crystal display and an organic EL display.

  The GPS chip 105 receives radio waves emitted from GPS satellites and determines the current position (latitude and longitude). The GPS chip 105 transmits the determined current position to the CPU 101 as position information.

  The image sensor 106 captures a still image or a moving image in accordance with a command from the CPU 101. The captured image is stored in the RAM 102 or the memory 103 by the CPU 101. The imaging element 106 captures an image based on a signal from an imaging unit (not shown) installed on the surface of the user terminal 10. The imaging unit includes an image sensor such as a charge coupled device (CCD) or a complementary metal-oxide semiconductor (CMOS).

  The communication interface 107 is connected to the network 50. The communication interface 107 transmits / receives data to / from other terminals, the server device 30, or communication devices via the network 50. In the present embodiment, the example in which the network 50 is directly connected has been described. However, the present invention is not limited to this. For example, the network 50 or another directly using an arbitrary method using a tethering function, BLE (Bluetooth (registered trademark) Low Energy), or the like. You may connect with a terminal etc. Note that the server device 30 may be provided at home and abroad, or a cloud system may be used.

  For example, a shutter or a touch pad may be connected to an input interface (not shown). The input interface transmits a signal sent from the shutter or touch pad to the CPU 101. The shutter controls imaging timing in the imaging unit. The touch pad is used when the user P1 selects an option displayed on the display 10a. The shutter and the touch pad may be realized by a touch panel via the display 10a, for example.

  With the hardware configuration described above, the processing functions of the user terminal 10 and the provider terminal 20 can be realized.

  FIG. 4 is a diagram illustrating an example of a hardware configuration of the server device 30.

  The entire server device 30 is controlled by the CPU 301. A RAM 302 and a plurality of peripheral devices are connected to the CPU 301 via a bus 308.

  The RAM 302 is used as a main storage device of the server device 30. The RAM 302 temporarily stores at least a part of OS programs and application programs to be executed by the CPU 301. The RAM 302 stores various data used for processing by the CPU 301.

  A hard disk drive (HDD) 303, a graphic processing device 304, an input interface 305, a drive device 306, and a communication interface 307 are connected to the bus 308.

  The hard disk drive 303 magnetically writes data to and reads data from a built-in disk. The hard disk drive 303 is used as a secondary storage device of the server device 30. The hard disk drive 303 stores an OS program, application programs, and various data. Instead of the hard disk drive 303, an SSD (solid state drive) may be used. Further, a semiconductor storage device such as a flash memory may be used as the secondary storage device.

  A monitor 304 a is connected to the graphic processing device 304. The graphic processing device 304 displays an image or the like on the screen of the monitor 304a in accordance with a command from the CPU 301.

  A keyboard 305a and a mouse 305b are connected to the input interface 305. The input interface 305 transmits a signal transmitted from the keyboard 305a or the mouse 305b to the CPU 301. Note that the mouse 305b is an example of a pointing device, and other pointing devices can also be used. Examples of other pointing devices include a touch panel, a tablet, a touch pad, and a trackball.

  The drive device 306 reads data recorded on a portable recording medium such as an optical disc on which data is recorded so as to be readable by reflection of light or a USB (Universal Serial Bus) memory. For example, when the drive device 306 is an optical drive device, data recorded on the optical disc 200 is read using a laser beam or the like. Examples of the optical disc 200 include Blu-ray (registered trademark), DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like. .

  The communication interface 307 is connected to the network 50. The communication interface 307 transmits / receives data to / from other computers or communication devices via the network 50.

  With the hardware configuration as described above, the processing functions of this embodiment can be realized.

  The following functions are provided in the user terminal 10 and the provider terminal 20 having the hardware configuration shown in FIG.

  FIG. 5 is a block diagram illustrating an example of functions of the user terminal 10 and the provider terminal 20. Below, although demonstrated as an example of the function of the user terminal 10, since it is the same also in the provider terminal 20, description is abbreviate | omitted.

  The user terminal 10 includes a control unit 11, a detection unit 12, a reception unit 13, and a transmission unit 14. Note that the control unit 11, the detection unit 12, the reception unit 13, and the transmission unit 14 can be realized by the CPU 101.

  The control unit 11 controls the entire user terminal 10. For example, the control unit 11 acquires an image captured from the image sensor 106 or position information of the user terminal 10 from the GPS chip 105, and displays the information on the display 10a or the memory 103 according to the content and situation of the information. Execute memory.

  The detection unit 12 detects a tap operation, a swipe operation, or the like that is executed when the user P1 selects a menu item or a selection item displayed on the display 10a. The detection unit 12 sends the detected information to the control unit 11. Thereby, the control part 11 performs the process according to the detected information.

  The receiving unit 13 acquires various types of information such as provider information transmitted to the user terminal 10 from the outside of the server device 30 or the like, and sends it to the control unit 11. The transmission unit 14 transmits various types of information from the user terminal 10 to the outside of the provider terminal 20, the server device 30, and the like.

  FIG. 6 is a block diagram illustrating an example of functions of the server device 30.

  The server device 30 includes a provider information storage unit 31, a user information storage unit 32, an image storage unit 33, and a control unit 34.

  The provider information storage unit 31 stores provider information. When the provider P4 uses the service providing system 1, the provider information includes, for example, information on the provider P4 input at the time of initial registration, service contents provided by the provider P4 to the user P1, and the like. In addition, the provider information includes information associated with consideration information including at least one of points corresponding to provision of services, electronic money, virtual coins, and credit data information, for example. Note that the electronic money may be linked to, for example, the balance of the bank account, or the balance of the bank account may be changed as the consideration information is moved. The credit data information includes, for example, bundle card information, prepaid card information, and the like, and includes information used for all payments. That is, “consideration information” includes at least one personal information of points, electronic money, virtual coins, and credit data information, and information such as a balance.

  User information is stored in the user information storage unit 32. When the user P1 uses the service providing system 1, the user information includes, for example, information regarding the user P1 input at the time of initial registration, and user identification information such as a passport number. In addition, the user information includes information associated with consideration information used for enjoying the service.

  The image storage unit 33 stores the face images (reference face images) and pseudo images of the provider P4 and the user P1 acquired in advance in association with the image ID. For example, the provider terminal ID and the face image ID are associated and stored in the provider information, and the user terminal ID and the face image ID are associated and stored in the user information. In this case, the provider terminal ID is substantially associated with the face image and pseudo image of the provider P4, and the user terminal ID is substantially associated with the face image and pseudo image of the user P1. .

  A face image shows the image which image | photographed the face of the provider P4 or the user P1. By using the face image, security for using the service providing system 1 can be enhanced.

  The pseudo image indicates an image imitating the provider P4 or the user P1. As the pseudo image, for example, a character (avatar) modeled on the provider P4 or the user P1 is used, and an image according to the preference of the provider P4 or the user P1 may be used. Thereby, it can connect to suppression of the influence on the privacy accompanying utilization of the service provision system 1. FIG.

  The image storage unit 33 may store, for example, an image of an article provided by the provider P4, or a still image or a moving image that introduces a service.

  The control unit 34 controls the provider information storage unit 31, the user information storage unit 32, and the image storage unit 33 to store various types of information and retrieves the stored various types of information. Controls transmission / reception of various information to / from the provider terminal 20 or the like. For example, in response to a request for providing various information from the user terminal 10, the control unit 34 transmits information related to the provider P 4 that can be provided to the user terminal 10 for the service requested by the user P 1. Moreover, the control part 34 transmits user information to the specific provider terminal 21 corresponding to the specific information which the user P1 selected. In addition, the control unit 34 manages the movement of the consideration information held by the user P1 and the provider P4 that is performed when the information is provided.

  The provider information is stored as a table, for example, as shown in FIG. The table T1 shown in FIG. 7 includes, for example, a provider terminal ID, an image ID, a name, an address, a gender, an age, an occupation, a provision (a service that can be provided), a language (a language that can be interpreted), a position information, a state, and a provision history information. , And a column of consideration information (points are shown in FIG. 7). Information arranged in the horizontal direction is associated with each other as provision information of each provider P4. The presence / absence of each column can be set arbitrarily, and the types can be increased or decreased as necessary.

  In the column of the provider terminal ID, an ID (for example, “01”, “02”, etc.) unique to the terminal device allocated for each provider terminal 20 held by the provider P4 is set. An ID (for example, “F1”, “F2”, etc.) for identifying the face image and pseudo image of the provider P4 is set in the image ID column. The face image and the pseudo image are received from the provider terminal 20 at the time of initial registration, for example. Note that the pseudo image may be arbitrarily changed by the provider P4.

  Further, for example, the face image may be set so that only an image that is not blurred in front can be registered, or registration may be set only once. Thereby, it becomes possible to prevent misuse and trouble of the service providing system 1.

  In the name column, the name of the provider P4 (for example, “Ichiro Yamada”, “Jiro Sato”, etc.) is set. In the address column, the address of the provider P4 (for example, “Tokyo ...”, “Saitama ...”, etc.) is set. In the sex column, the sex (for example, “male”) of the provider P4 is set. In the age column, the age of the provider P4 (eg, “25”, “37”, etc.) is set. In the column of occupation, the occupation of the provider P4 (for example, “company employee”, “self-employed”, etc.) is set.

  Information on services that can be provided by the provider P4 (for example, “interpretation”, “guidance”, etc., tourist attraction guidance, food guidance, venue guidance, merchandise sales, etc.) is set in the provision column. In the provision column, for example, contents appealing to the user P1 such as “I will guide you to the sights that only local people go” shown in FIG. 2 may be stored. In the provision column, for example, at least one of a consideration for the service provided by the provider P4 and time information indicating a time zone in which the service can be provided may be stored.

  One or more languages (for example, “English”, “French”, etc.) that can be supported by the provider P4 are set in the language column.

  In the position information column, position information of the provider P4 (for example, “D1”, “D2”, etc. from which latitude and longitude can be derived) is set. The location information may be received and updated from the provider terminal 20 at a constant cycle, or may be received and updated from the provider terminal 20 simultaneously with the information that the provider P4 informs the standby state, for example. The input position information may be received from the provider terminal 20 and updated.

  In the present embodiment, since the position information before and after the update is stored, it is possible to set whether or not to select provider information based on the temporal change of the position information. Based on the temporal change of the position information, for example, by calculating the difference of the position information at a specific time, the traveling direction of the provider P4, the moving speed, and the like can be derived. Further, the provider P4 approaching the user P1 can be specified based on the temporal change of the position information. For this reason, even when the provider P4 is out or moving, the provider information to be displayed on the user terminal 10 can be selected according to the distance between the provider P4 and the user P1. .

  The position information includes, for example, provision range information and provision place information. The provision range information indicates a range in which a service is provided. The provision location information indicates a location where the service is provided. By having at least one of the provision range information and the provision location information, it is possible to set a service provisionable range. Thereby, enjoyment of service can be performed smoothly.

  Information for identifying a state in which the provider P4 can provide a service (for example, “standby state”, “off”, etc.) is set in the state column. In addition, when it has several provision contents, you may set a state for every provision content.

  The provision history information includes a history of services provided by the provider P4 in the past. The provider history information may include, for example, the evaluation result of the user P1 such as a point received from the user P1, in addition to the date and place of providing the service.

  In the point column in the table T1, points held by the provider P4 (for example, accumulated values such as “1230” and “540”) are set. It is set similarly in consideration information other than points.

  The user information is stored as a table, for example, as shown in FIG. The table T2 shown in FIG. 8 includes, for example, user terminal ID, image ID, name, nationality, language, gender, age, user identification information, location information, enjoyment history information, and consideration information (points in FIG. 8). A column is provided. Information arranged in the horizontal direction is associated with each other as user information of each user P1. As with the above-described table T1, the presence / absence of each column can be arbitrarily set, and the types can be increased or decreased as necessary.

  In the user terminal ID column, an ID (for example, “01”, “02”, etc.) unique to the terminal device assigned to each user terminal 10 held by the user P1 is set. For example, when the user P1 loses the rental user terminal 10, the user terminal 10 can be identified by observing the user terminal ID. In the image ID column, an ID (for example, “G1”, “G2”, etc.) for identifying the face image and pseudo image of the user P1 is set. The face image and the pseudo image are received from the user terminal 10 at the time of initial registration, for example. The pseudo image may be arbitrarily changed by the user P1.

  Further, for example, the face image may be set so that only an image that is not blurred in front can be registered, or registration may be set only once. Thereby, it becomes possible to prevent misuse and trouble of the service providing system 1.

  The name of the user P1 is set in the name column. In the nationality column, the nationality (for example, “China”, “Japan”, etc.) of the user P1 is set. One or more languages spoken by the user P1 are set in the language column. The gender of the user P1 is set in the gender column. The age of the user P1 is set in the age column. Information for identifying the user P1, such as a license or passport number possessed by the user P1, is set in the user identification information column.

  In the position information column, position information of the user P1 (for example, “E1”, “E2”, etc. capable of deriving latitude and longitude) is set. The location information may be received and updated from the user terminal 10 at regular intervals, or may be received and updated from the user terminal 10 when the user P1 acquires the provider information, for example. The position information input by P1 may be received from the user terminal 10 and updated.

  In the present embodiment, since the position information before and after the update is stored, it is possible to set whether to display the provider information based on the temporal change of the position information. Based on the temporal change of the position information, for example, by calculating the difference of the position information at a specific time, the traveling direction of the user P1, the moving speed, and the like can be derived. In addition, the destination of the user P1 can be specified based on the temporal change of the position information. For this reason, even when the user P1 is moving on a train or the like, the provider information to be displayed on the user terminal 10 can be selected according to the temporal change of the position information of the user P1.

  In the point column in the table T2, points held by the user P1 are set. It is set similarly in consideration information other than points. For example, when the user terminal 10 is rented, it may be set in advance as an initial point or the like.

  Note that the registration of the service providing system 1 in the present embodiment may be performed simultaneously with the registration of an arbitrary membership card, for example. That is, for example, as shown in FIG. 9, the user P1 and the provider P4 can register the service providing system 1 at the same time as registering a point card or the like used in the nearest convenience store. When registering a point card or the like, since the face image of the user P1 or the provider P4 is also required, the point card or the like can be prevented from being misused by others.

  The registration of the service providing system 1 may be performed at a convenience store other than Japan. In addition, it can be performed via the Internet using the user terminal 10 and the provider terminal 20. In this case, for example, application software for realizing the service providing system 1 is provided as the user terminal 10 and the provider terminal 20. You may make it download to. For this reason, it is possible to register in countries other than Japan, and foreign travelers can come to Japan after registering in the service providing system 1 in advance, so that smooth use is possible.

  In addition to the above, for example, at an airport or the like, an employee or the like may be able to support the registration procedure of the user P1.

  In addition, the compensation information in the user information or the provider information can be transferred or withdrawn on the Internet using the user terminal 10 or the provider terminal 20, and can be transferred via a terminal connected to the Internet, for example. Alternatively, withdrawal may be performed. In addition, for example, payment information may be transferred or withdrawn using a terminal or cash register provided in a convenience store, a retail store, or the like. At this time, for example, consideration information such as points can be purchased by credit settlement and transferred to the consideration information in the user information or the provider information. That is, in the service providing system 1 in the present embodiment, any currency can be substituted as the consideration information. At this time, for example, even when the types of consideration information used by the user P1 and the provider P4 are different from each other (for example, points with respect to the Chinese currency, etc.), the exchange rate etc. are not referred to so as to suffer from each other. The consideration information can be moved as described above.

  Next, an example of operation | movement of the service provision system 1 in this embodiment is demonstrated. FIG. 10 is a flowchart showing an example of the operation of the service providing system 1 in the present embodiment, and FIG. 11 is a timing chart showing an example of the operation corresponding to each configuration.

<Provider information display means: S110>
First, a plurality of provider information having service contents provided by each provider P4 is displayed on the user terminal 10 (provider information display means S110). The control unit 34 of the server device 30 transmits the provider information to the user terminal 10. The control part 11 of the user terminal 10 acquires provider information via the receiving part 13, and displays it on the display 10a. Thereby, the user P1 can select a service that the user wants to enjoy.

  For example, the control unit 34 of the server device 30 may transmit only the provider information that the user P1 wants to enjoy to the user terminal 10. In this case, the control unit 34 acquires information related to the provider information desired by the user P1 from the user terminal 10, and transmits only the corresponding provider information to the user terminal 10 with reference to the table T1. In addition, the control part 34 may acquire the positional information on the user terminal 10 simultaneously with the information regarding the provider information which the user P1 desires.

  For example, as shown in FIG. 2, the control unit 11 may display a plurality of provider information on the display 10 a at a time, or may display each provider information in order, for example, on the map, for example, the provider P4 When the location information is displayed and the user P1 selects, details of the provider information may be displayed.

  The control unit 34 of the server device 30 selects provider information based on, for example, a change with time of the position information of the provider P4 and transmits the selected provider information to the user terminal 10. At this time, the control unit 11 of the user terminal 10 displays the provider information selected based on the temporal change of the position information of the provider P4 on the display 10a of the user terminal 10.

  The control unit 34 of the server device 30 selects the provider information based on the traveling direction of the provider P4, for example, and transmits it to the user terminal 10. At this time, the control unit 11 of the user terminal 10 displays the provider information selected based on the progress method of the provider P4 on the display 10a of the user terminal 10. For example, the control unit 34 selects the provider information of the provider P4 that approaches the user P1.

  The control unit 34 of the server device 30 selects the provider information based on the moving speed of the provider P4, for example, and transmits it to the user terminal 10. At this time, the control unit 11 of the user terminal 10 displays the provider information selected based on the moving speed of the provider P4 on the display 10a of the user terminal 10.

  For example, when the provider information includes provision range information indicating a range in which the service is provided, the control unit 34 of the server device 30 classifies the provider information for each provision range as illustrated in FIG. In the state, the call is sent to the user terminal 10. At this time, the control unit 11 of the user terminal 10 includes a plurality of provision range information corresponding to the range selected via the user terminal 10 as illustrated in FIGS. 12B and 12C, for example. Is displayed on the user terminal 10. For this reason, even when the provider P4 is in a place where it cannot be visually confirmed by the user P1, the provider information of the provider P4 can be displayed on the user terminal 10, and the choices of services to enjoy are dramatically improved. Can be enlarged.

  For example, the provider information includes provision place information indicating a place where the service is provided. At this time, the control unit 11 of the user terminal 10 displays the provider information of the provider P4 that has the provider terminal 20 included in a range within a radius of 2000 m from the user terminal 10, for example. For this reason, even when the provider P4 is in a place where it cannot be visually confirmed by the user P1, the provider information of the provider P4 can be displayed on the user terminal 10, and the choices of services to enjoy are dramatically improved. Can be enlarged.

  Note that whether to display the face image of the provider P4 on the user terminal 10 may be set by each provider P4 or the administrator of the service providing system 1 or the like. By setting the face image of the provider P4 not to be displayed, the privacy of the provider P4 can be protected. Further, by setting to display the face image of the provider P4, the user P1 can easily find the provider P4. In addition, when not displaying a face image on the user terminal 10 at this stage, only a pseudo image such as an avatar may be displayed.

<Specific information acquisition means: S120>
Next, specific information for specifying the provider information selected via the user terminal 10 among the plurality of provider information is acquired (specific information acquisition unit S120). The detection unit 12 of the user terminal 10 detects the user information selected by the user P1 and sends it to the control unit 11 as specific information. The control unit 11 transmits specific information (access request) to the server device 30 via the transmission unit 14, and the control unit 34 of the server device 30 acquires the specific information.

  In addition, the control part 11 may transmit the positional information on the user terminal 10 periodically or at an arbitrary timing of the user P1. In addition, for example, the control unit 11 may transmit the position information of the user terminal 10 simultaneously with the transmission of the specific information. In this case, the control unit 34 of the server device 30 acquires the specific information and the position information at the same time. Thereby, the communication period between the user terminal 10 and the server apparatus 30 can be shortened, and the battery consumption of the user terminal 10 can be reduced. In addition, after acquiring the position information, the control unit 34 updates the position information corresponding to the user P1 in the table T2. The specific information is arbitrary as long as it can select specific provider information, and includes, for example, provider ID and service information.

<User information display means: S130>
Next, the user information having the position information of the user P1 is displayed on the specific provider terminal 21 corresponding to the specific information (user information display means S130). The control unit 34 of the server device 30 selects provision information corresponding to the specific information with reference to the table T1. The control part 34 transmits the user information corresponding to the user terminal 10 which transmitted specific information to the specific provider terminal 21 corresponding to the selected specific information. The control unit of the specific provider terminal 21 acquires user information via the receiving unit and displays it on the display. As a result, the specific provider P41 can search for the user P1 and can move to the position where the user P1 waits. At this time, the user P1 can easily move to a position where the specific provider P41 waits for the user P1 by waiting at the same position without moving, for example.

  The specific provider terminal 21 may notify the specific provider P41 of the reception of the user information in, for example, an e-mail format, for example, or may notify by sound, for example. For example, as shown in FIG. 13A, the specific provider terminal 21 displays the position information of the user P1 on the map (black circle in FIG. 13A). At this time, in addition to indicating only the position of the user P1, for example, by selecting an icon indicating the position, the details of the user information may be displayed.

  For example, the specific provider terminal 21 may enable communication with the user terminal 10 by acquiring user information. In this case, for example, mail, chat, voice call, or the like may be realized between the user terminal 10 and the specific provider terminal 21. For example, the specific provider terminal 21 may display the face image of the user P1 in addition to the user information. Thereby, it becomes possible for the specific provider P41 to easily find the user P1. For example, the user P1 or the administrator of the service providing system 1 may set whether or not to display the face image or the pseudo image of the user P1 on the specific provider terminal 21. By setting to display only the pseudo image without displaying the face image of the user P1, the privacy of the user P1 can be protected.

<Image display means: S140>
For example, after the user information display means S130, a pseudo image imitating a specific provider P41 acquired in advance or a face image (reference face image) of the specific provider P41 is displayed on the user terminal 10. It is also possible (image display means S140). For example, the image display unit S140 may be set to be executed when the distance between the specific provider terminal 21 and the user terminal 10 is a predetermined distance or less (for example, 100 m or less). The image display unit S140 is performed using, for example, BLE. For this reason, it is possible to display an image with reduced power consumption.

  For example, the control unit 34 of the server device 30 periodically acquires position information from a specific provider terminal 21. The control unit 34 calculates the distance between the specific provider terminal 21 and the user terminal 10, transmits a pseudo image to the user terminal 10 when the calculation result is equal to or greater than the predetermined distance, and is less than the predetermined distance. Sometimes a reference face image is transmitted to the user terminal 10. Thereby, for example, as shown in FIG. 14A, the display 10a of the user terminal 10 has a pseudo image when the distance between the specific provider terminal 21 and the user terminal 10 is equal to or greater than a predetermined distance. Is displayed, and the reference face image is displayed when the distance is less than the predetermined distance. The predetermined distance is desirably 15 m, which allows the user P1 to easily find the specific provider P4. Further, since the reference face image is transmitted when the specific provider P41 approaches the user P1, it is possible to protect the privacy of the specific provider P41.

  For example, as illustrated in FIG. 13B, the user terminal 10 may acquire position information of a specific provider terminal 21. In this case, the user terminal 10 displays the position information of the specific provider P41 on the map (in FIG. 13B, an asterisk), and for example, between the user terminal 10 and the specific provider terminal 21 The distance may be displayed.

<Verification means: S150>
For example, the face image of the specific provider P41 corresponding to the specific information photographed via the user terminal 10 may be acquired, and the face image may be collated with the reference face image of the specific provider P41. (Verification means S150). Thereby, when the user P1 joins with the person who seems to be the specific provider P41, the specific provider P41 can be surely confirmed, and the sense of security when the user P1 enjoys the service can be improved. It becomes. Further, when the consideration information is moved along with the enjoyment of the service, it is possible to prevent fraud by using the matching unit S150.

  The control unit 11 of the user terminal 10 acquires the face image of the specific provider P41 imaged through the image sensor 106 (Step S151). The control unit 11 transmits the face image of the specific provider P41 to the server device 30 via the transmission unit 14 (step S152). The control unit 34 of the server device 30 acquires the face image of the specific provider P41, and collates it with the reference face image of the specific provider P41 stored in the image storage unit 33 (step S153). When it is determined that the face images match each other, the control unit 34 transmits approval completion information to the user terminal 10 and the specific provider terminal 21 (step S154). The user terminal 10 and the specific provider terminal 21 acquire the approval completion information and notify the user P1 and the specific provider P41. As a result, for example, as shown in FIG. 14B, the user P1 can safely enjoy the service from the specific provider P41, and the specific provider P41 provides the service to the user P1. It is possible to ensure the provision. For example, when it is determined that the face images do not match, the control unit 34 transmits information notifying the user terminal 10 of the fact. Thereby, the user P1 can recognize that it is necessary to search for the specific provider P41 anew.

  As an alternative to the collation means S150, the user P1 may collate the face of the specific provider P41 and the reference face image. In this case, the approval completion information is transmitted from the user terminal 10 to the server device 30 and the specific provider terminal 21 by selecting the icon (approval completion information) that notifies the approval completion displayed on the user terminal 10. May be.

<Moving means: S160>
Next, for example, the service completion information selected via the user terminal 10 is acquired, and the consideration information including at least one of the points, electronic money, virtual coins, and credit data information held by the user P1 is specified. May be moved to the consideration information held by the provider P41 (transfer means S160). That is, after the provision of the service from the specific provider P41 to the user P1 is completed, the user P1 selects the icon (service completion information) indicating the service completion displayed on the user terminal 10 to obtain the point. It is possible to move the consideration information including For this reason, for example, as shown in FIG. 15A, since the movement of the consideration information for the provision of the service is performed via the server device 30, it is possible to suppress troubles between the two. Further, for example, as shown in FIG. 15B, a part of the consideration information to be moved may be set to be moved to an operating company or the like.

  The detection unit 12 of the user terminal 10 detects the service completion information selected by the user P1 and sends it to the control unit 11. The control unit 11 transmits service completion information to the server device 30 via the transmission unit 14, and the control unit 34 of the server device 30 acquires the service completion information (step S161). The control unit 34 moves the consideration information held by the user P1 to the specific provider P41 (step S162).

  For example, the control unit 34 moves the consideration information based on the value of the compensation information included in the provider information. For example, as shown in FIG. 2, when enjoying the service “provided by the Japanese okonomiyaki shop” provided by the provider P4, the consideration information (points) to be moved is 1000. Further, for example, an upper limit may be set for the consideration information included in the provider information. In this case, the user P1 can arbitrarily set a value equal to or less than the upper limit.

  After the movement of the consideration information (step S163) is completed, the control unit 34 transmits information indicating the completion of the movement of the consideration information to the user terminal 10 and the specific provider terminal 21 (step S164). The user terminal 10 and the specific provider terminal 21 acquire information indicating the completion of the consideration information movement and notify the user P1 and the specific provider P41.

<Evaluation means: S170>
Next, for example, evaluation information of a service selected via the user terminal 10 may be acquired (evaluation unit S170). For example, after service provision from a specific provider P41 to the user P1 is completed, when the user P1 selects service completion information displayed on the user terminal 10, an evaluation icon is displayed. The evaluation icons include, for example, “very good”, “good”, “normal”, “bad”, and “very bad”. The user terminal 10 generates evaluation information based on the selected evaluation icon and transmits it to the server device 30.

  In this case, for example, a registration cancellation recommendation or a service improvement proposal can be made to the low-evaluation provider P4. If the improvement is not improved, the registration cancellation of the provider P4 may be executed. As a result, the evaluation of the service of the provider P41 can be grasped, and the quality of the provided service can be improved.

  Thereby, a series of operation | movement in the service provision system 1 is completed, and provider information display means S110 is performed again according to the request | requirement of the user P1 after that.

<Request acquisition means: S101>
For example, as shown in FIG. 16, request information having the service content desired by the user P1 may be acquired before the provider information display unit S110 (request acquisition unit S101). The control unit 11 of the user terminal 10 acquires the service content that the user P1 wants to enjoy and transmits it to the server device 30 as request information. The control unit 34 of the server device 30 acquires estimated information based on the acquired request information, and transmits the provider information selected based on the estimated information to the user terminal 10. As a result, the provider information is displayed on the display 10 a of the user terminal 10.

  For example, the control unit 34 refers to a reference database stored in the provider information storage unit 31 and acquires estimation information. The reference database stores past request information and reference information acquired in advance, and three or more degrees of association between the past request information and the reference information. The past request information and the reference information have a plurality of data, and are linked with each other by the association degree indicating the degree of the relationship. The relevance level is indicated by a relevance level of three or more levels such as 10 levels or 5 levels (indicated by percentage and line characteristics in FIG. 16), and in two levels such as “related” and “not related”. Indicated. For example, “request A” included in the past request information indicates an association degree “80%” with “guidance A” included in the guide information of the reference information, and “product sales” included in the product sales information of the reference information. The degree of association with “A” is “10%”.

  The reference database has, for example, an algorithm that can calculate the association degree. As the reference database, for example, a function (classifier) optimized based on past target information, reference information, and association degree may be used.

  The past request information and reference information may be stored in the reference database in a text data format, for example, or may be stored in a data format such as a numerical value, a matrix (vector), or a histogram.

  The association degree is calculated based on the relationship between past request information and reference information. The association degree is calculated using, for example, machine learning. For example, deep learning is used for machine learning.

  The past request information includes, for example, user information enjoyment history information. For this reason, in addition to the information which the user P1 requested | required the service content in the past, the information of the service actually enjoyed can be included.

  The reference information includes, for example, provision history information of provider information. For this reason, the information of the service which the provider P4 actually provided can be included. The reference information includes, for example, location information of provider information. For this reason, the estimation information based on the past trend of the provider P4 can be acquired. Thereby, it is possible to dramatically increase the possibility that the user P1 can enjoy the service.

  The estimation information includes three or more levels of first association between request information and reference information. For example, the control unit 34 selects past request information that matches, partially matches, or similar to the request information, selects reference information associated with the selected past request information, and selects the selected past request. The first association degree is calculated based on the association degree between the information and the reference information. For example, in FIG. 16, the control unit 34 selects “request A” of the past request information that matches “request A” of the request information, and “guide A” of the reference information associated with “request A” and between them The estimated information including the first association degree “80%”, the reference information “product sales A” and the first association degree “10%” therebetween is acquired.

  The request acquisition unit S101 described above is characterized in that the provider information can be selected based on the degree of association set in three or more stages. The association degree can be described with a numerical value of 0 to 100%, for example, and may be configured at any stage as long as it can be described with a numerical value of three or more levels.

  In the reference information selected as a candidate of provider information corresponding to the request information based on such association degree, it is possible to display the reference information in descending order of association degree. By displaying in this order of association, provider information that is likely to be selected by the user P1 can be preferentially selected. On the other hand, the provider information that is unlikely to be selected by the user P1 can be displayed without being excluded, and can be selected without being overlooked.

  In addition to the above, even when the relevance is extremely low such as 1%, the evaluation can be performed without overlooking. Even reference information with a very low degree of association indicates that it is connected as a slight sign, and it is possible to suppress oversight and misidentification.

  According to the service providing system 1 in the present embodiment, the user information display unit S130 displays the user information having the position information of the user P1 on the specific provider terminal 21. For this reason, specific provider P41 can approach user P1 based on position information, and user P1 does not need to move. As a result, regardless of the region where the user P1 is visiting, the user P1 can enjoy the service that the user P1 seeks without walking around to search for the specific provider P41. Thereby, it becomes possible to receive service for the user P1 in various regions.

  Further, according to the service providing system 1 in the present embodiment, the provider information display unit S110 displays the provider information selected based on the temporal change of the location information of the provider P4 on the user terminal 10. For this reason, even when the provider P4 is out or moving, the provider information to be displayed on the user terminal 10 can be selected according to the distance between the provider P4 and the user P1. . Thereby, it is possible to increase the possibility that the user P1 can enjoy the service.

  Moreover, according to the service providing system 1 in the present embodiment, for example, the provider information display unit S110 displays the provider information selected based on the traveling direction of the provider P4 on the user terminal 10. For this reason, conditions, such as not displaying the provider information of the provider P4 away from the user P1, can be set. Thereby, it is possible to further increase the possibility that the user P1 can enjoy the service.

  Further, according to the service providing system 1 in the present embodiment, for example, the provider information display unit S110 selects the provider information of the provider P4 approaching the user P1 and displays it on the user terminal 10. For this reason, it is possible to display only provider information that has a high possibility of providing a service to the user P1. As a result, it is possible to realize smooth service enjoyment.

  Further, according to the service providing system 1 in the present embodiment, for example, the provider information display unit S110 displays the provider information selected based on the moving speed of the provider P4 on the user terminal 10. For this reason, when the provider P4 is moving by car, conditions such as not displaying provider information that is unlikely to be able to provide services to the user P1 only by passing through the position where the user P1 is present are set. can do. Thereby, it is possible to further increase the possibility that the user P1 can enjoy the service.

  Further, according to the service providing system 1 in the present embodiment, for example, the provider information display unit S110 refers to the reference database and acquires estimated information including the first association degree. For this reason, it is possible to preferentially display on the user terminal 10 the provider information that is highly likely to correspond to the service content desired by the user P1. Thereby, it is possible to further increase the possibility that the user P1 can enjoy the service.

  Further, according to the service providing system 1 in the present embodiment, the image display unit S140 is configured to display either a pseudo image or a reference face image based on the specific provider terminal 21 and the user terminal 10. Display on the user terminal 10. Therefore, it is possible to avoid the situation where the face of the provider P4 who does not enjoy the service is exposed, and to prevent the user P1 from seeing the face of the specific provider P41 until just before the service enjoyment starts. . Thereby, it becomes possible to suppress the influence on the privacy of the provider P4.

  Further, according to the service providing system 1 in the present embodiment, the collating unit S150 collates the face image of the specific provider P41 with the reference face image. For this reason, when the user P1 finds the specific provider P41, the specific provider P41 can be surely specified. Further, by identifying the provider P4 by the collation means S150, the service price can be moved safely and reliably. Thereby, it becomes possible to prevent reliably the trouble between the user P1 and the specific provider P41.

  Further, according to the service providing system 1 in the present embodiment, the moving unit S160 provides specific consideration information including at least one of points, electronic money, virtual coins, and credit data information held by the user P1. To the consideration information held by the person P41. For this reason, the consideration of service can be safely moved from the user P1 to the specific provider P41. Thereby, it becomes possible to prevent the trouble between the user P1 and the specific provider P4.

  Further, according to the service providing system 1 in the present embodiment, for example, the image display unit S140 displays the reference face image when the distance between the specific provider terminal 21 and the user terminal 10 is 100 m or less. Display on the user terminal 10. For this reason, the user P1 can grasp that the specific provider P41 is approaching, and the user P1 can find the specific provider P41 even in a busy place. As a result, it is possible to smoothly provide the service requested by the user P1.

  Further, according to the service providing system 1 in the present embodiment, for example, the provider information display unit S110 displays the provider information of the provider P4 having the provider terminal 20 included in a range within a radius of 2000 m from the user terminal 10. indicate. For this reason, it is possible to display the provider information of the provider P4 located at a certain distance from the user terminal 10, and it is possible to dramatically expand the options of services to be enjoyed. Moreover, the display of the provider information of the provider P4 located too far from the user terminal 10 can be restricted, and the waiting time until the user P1 selects the provider information and enjoys the service is reduced. Is possible.

  Further, according to the service providing system 1 in the present embodiment, for example, the provider information has consideration information that moves when the service provided by the provider P4 is enjoyed. For this reason, when selecting the service which the user P1 enjoys, it is possible to grasp the necessary number of points in advance. Thereby, it is possible to further prevent troubles between the user P1 and the specific provider P41.

  Moreover, according to the service providing system 1 in the present embodiment, the movement of the consideration information between the user P1 and the specific provider P41 is performed based on the face authentication. For this reason, for example, it is not necessary to prepare a QR code (registered trademark) or the like in advance, and it is possible to safely and smoothly realize from service provision to transfer of consideration information.

  Although not shown in the figure, for example, even when a place where a plurality of providers P4 that can provide directions to sightseeing spots, event venues, etc. is prepared is used by using the service providing system 1 The provider P4 who can speak the language of the provider P1 can be easily found.

  As described above, according to the service providing system 1 in the present embodiment, the provider P4 that can provide the service desired by the user P1 can be easily found using the user terminal 10. For this reason, it is possible to further increase the possibility that the user P1 can enjoy the service.

  For example, the user P1 can browse a list of services that can be enjoyed in the vicinity only by selecting a region or the like where the user wants to enjoy the service, and can meet a specific provider P41 only by selecting the service that he / she wants to enjoy. it can.

  Further, for example, a student is assumed as the provider P4 who uses the service providing system 1 in the present embodiment in a school such as a university or a high school. In this case, the provider P4 can propose free services such as helping with experiments, tutoring, notebook rental, drinking party invitations, laundry service, taxi replacement, etc. be able to. In this case, for example, by setting the range of the service within a radius of 500 m from the school or the like, or setting it to a system limited to students at the school, it is possible to easily construct an environment where the service can be easily enjoyed. Further, in the service providing system 1 according to the present embodiment, the user P1 and the provider P4 can be associated with each other, so that, for example, an opportunity to make friends through the service can be given.

  For example, Malaysia, which is growing rapidly, has many Muslims. Muslims can't eat pork or practice five times a day because of the commandments. For this reason, there is a demand for guiding restaurants that do not handle pork or for places where prayers can be made. According to the service providing system 1 in the present embodiment, the possibility of solving these problems can be increased.

  In other words, according to the service providing system 1 in the present embodiment, by providing hospitality to foreign tourists who have arrived in Japan, it seems that “It was good to come to Japan. Japanese people can naturally interact with foreign tourists. As a result, the sincerity of each Japanese person can be conveyed naturally. Japanese people in particular want to provide their own services (hospitality), but have a national character that they are embarrassed to talk to. On the other hand, by using the service providing system 1 according to the present embodiment, it is possible to reduce the removal of the embarrassing wall unique to the Japanese. Thereby, the soil which makes a new culture can be promoted.

  Further, according to the service providing system 1 of the present embodiment, for example, when providing an interpreting service, a short time such as “1000 points / 10 minutes” can be set. For this reason, the interpreter can be used only when the user P1 is necessary, the user P1 can reduce the cost, and the provider P4 can provide services according to the convenience of the individual.

  Moreover, according to the service providing system 1 in the present embodiment, the user P1 can be used as a mutual payment system while meeting with the specific provider P41 through the collating means S150. That is, it is possible to buy and sell goods etc. between the user P1 and the specific provider P41. In addition, according to the service providing system 1 according to the present embodiment, utilization of small guides, small guides, small friends, etc., utilization of buying and selling goods and services in person, retailers, hotels, and inns that have a favorite Utilization that can be selected, and utilization of selection of petit stylists to select favorite clothes at large-scale outlet venues.

  Further, according to the service providing system 1 in the present embodiment, for example, in the provider information display unit S110, a coordinate example such as clothes may be displayed as the provider information. In this case, the user P1 selects a favorite coordinate example. Thereby, as a specific provider P41, it is possible to enjoy a service from a store clerk (concierge) suitable for the preference of the user P1. With such use, it is possible to reduce the time spent for selecting a store, for example, at an outlet venue or a department store. In particular, for foreign tourists, it is possible to complete a desired shopping in a short time, and thus it is possible to effectively use time.

  Further, according to the service providing system 1 in the present embodiment, the provider information display unit S110 displays options for each purpose such as “guidance” and “product sales” before displaying the provider information, for example. May be. At this time, when “guidance” is selected, for example, as shown in FIG. 2, provision information regarding guidance is displayed, and when “product sales” is selected, provision information regarding products etc. is displayed. When “product sales” is selected, the user P1 can directly examine products and the like, and can directly negotiate prices with a specific provider P4. In this case, the consideration information can be moved according to the price of the product or the like.

  Further, according to the service providing system 1 in the present embodiment, for example, the user P1 may be able to evaluate the service enjoyed from the provider P4. In this case, the accumulation of evaluation results for the service of the provider P4 is accumulated. , May be included in the provider information. That is, the server device 30 acquires an evaluation result for a specific provider P41 selected via the user terminal 10. The server device 30 updates the acquired evaluation result to the evaluation result of the specific provider P41 stored in advance in the provider information. In this case, for example, for the provider P4 who has a low evaluation in the above-mentioned “product sales”, it is possible to make a recommendation for deregistration or suggest a service improvement. If the improvement is not improved, the deregistration of the provider P4 is executed. May be. As a result, the evaluation of the service of the provider P41 can be grasped, and the quality of the provided service can be improved.

  Further, according to the service providing system 1 in the present embodiment, in addition to the specific provider P41 moving to the standby position of the user P1, for example, the setting in which the user P1 moves to the standby position of the specific provider P41, For example, it is possible to cope with a setting in which a user P1 and a specific provider P41 gather at a specific place. This makes it possible to expand the types of services.

  Moreover, according to the service providing system 1 in the present embodiment, for example, when the user P1 purchases an article, the actual product can be confirmed. For this reason, compared with the case where purchase is determined based on the image of the article displayed on the user terminal 10, it is possible to reduce the risk of purchasing inferior goods.

  Further, according to the service providing system 1 in the present embodiment, it may be used as, for example, an SNS (social networking service) by face authentication registration.

  Further, the movement of consideration information such as points may be arbitrarily set. That is, for example, the service providing system 1 can be used for non-profit purposes by setting the movement of points or the like to 0 points.

  In the service providing system 1 according to the present embodiment, detailed description is omitted, but the user P1 can also be the provider P4. Thereby, while providing a service to the other party, the user can also enjoy the service from the other party (exchange of value and value).

  Mutual communication is necessary to give and receive services. “Communication of visual information” plays a major role in communication. “Viewpoint” and “immediateness” are important for visual information. According to the service providing system 1, the provider P4 that provides the service desired by the user P1 can be easily found using the user terminal 10 (conversely, a service that the user P1 does not desire is provided. The provider P4 can also be set so that it cannot be found). For this reason, the synchronism of the sender's viewpoint and empathy is transmitted directly and realistically to the receiver.

  In the service providing system 1 according to the present embodiment, the case where the positions of the user terminal 10 and the provider terminal 20 are specified using GPS has been described. However, the present invention is not limited to this. For example, a base station of a mobile terminal device is used. You may make it pinpoint a position using it. In addition, the user terminal 10 or the provider terminal 20 may have a part of the function of the server device 30, or the server device 30 may have a part of the function of the user terminal 10 or the provider terminal 20. You may make it have.

  Note that, according to the service providing system 1 in the present embodiment, for example, the plurality of provider information may include emergency information for notifying the plurality of providers P4 of the emergency situation of the user P1. In this case, the user information display means S130 can display the user information on a plurality of specific provider terminals 21 corresponding to the emergency information. For this reason, even when the user P1 is in danger, the specific provider P4 can rush immediately and can be used for maintaining security.

  In this case, for example, the user information display unit S130 displays the user information on a plurality of specific provider terminals 21 included in a range within a radius of 2000 m from the user terminal 10. Thereby, user information can be displayed only to the specific provider P41 that can rush to the user P1 in a short period of time.

  For example, the provider P4 may be able to set in advance whether or not to respond to emergency information. For this reason, it can respond to an emergency according to the convenience of the provider P4.

  The service providing system according to the present invention has been described based on the illustrated embodiment. However, the present invention is not limited to this, and the configuration of each unit is an arbitrary configuration having the same function. Can be replaced. Moreover, other arbitrary structures and processes may be added to the present invention.

1: Service providing system 10: User terminal 10a: Display 11: Control unit 12: Detection unit 13: Reception unit 14: Transmission unit 20: Provider terminal 21: Specific provider terminal 30: Server device 31: Provider information Storage unit 32: User information storage unit 33: Image storage unit 34: Control unit 50: Network 101: CPU
102: RAM
103: Memory 104: Graphic processing device 105: GPS chip 106: Image sensor 107: Communication interface 110: Bus 200: Optical disc 301: CPU
302: RAM
303: Hard disk drive 304: Graphic processing device 304a: Monitor 305: Input interface 305a: Keyboard 305b: Mouse 306: Drive device 307: Communication interface 308: Bus P1: User P4: Provider P41: Specific provider S101: Request Acquisition means S110: Provider information display means S120: Specific information acquisition means S130: User information display means S140: Image display means S150: Verification means S160: Movement means S170: Evaluation means T1: Table T2: Table

The service providing system according to claim 1 is a service providing system that supports a user to enjoy a service from a specific provider, and obtains request information having service contents desired by the user. And a provider information display means for displaying a plurality of provider information having service contents provided by each provider on a user terminal, and the plurality of provider information are selected via the user terminal. Specific information acquisition means for acquiring specific information for specifying the provider information, and user information display for displaying user information having the position information of the user on a specific provider terminal corresponding to the specific information It means a previously acquired past request information, the reference information brute string past request information, and the related past request information and said reference information With reference a database 3 or more steps associated level indicating the degree is stored in, and the provider information display unit refers to the reference database, consistent with the request information, a portion matching or similar to the Select past request information, select reference information associated with the selected past request information, and select the reference information based on the association degree between the selected past request information and the reference information. Calculating one association degree, obtaining estimated information including the calculated first association degree, and displaying the provider information selected based on the estimated information on the user terminal, The reference information includes provision history information of the provider information, the provision history information includes information on services actually provided by a plurality of the providers, and the association degree includes the past resource information. And Est information, based on the relationship between the reference information is calculated using the machine learning, the provider information display means, the provider information selected based on the change with time of the position information of the provider, It is displayed on the user terminal.

The service providing system according to claim 5 is the invention according to any one of claims 1 to 4 , wherein the past request information includes history information of services that the user has enjoyed in the past. .

Service providing system according to claim 6 is the invention set forth in any one of claims 1 to 5, after the user information display means, wherein the specific provider terminal, the distance between the user terminal calculated, the calculation result based on the pseudo-image image imitating a previously acquired the particular provider, characterized by further comprising an image display means for displaying to the user terminal.

Service providing system according to claim 7 is the invention set forth in any one of claims 1-6, wherein the plurality of provider information has provided a range information indicating a range for providing the service, the provider information The display means displays the plurality of provider information having the provision range information corresponding to the range selected via the user terminal on the user terminal.

Further, according to the present invention, the image display unit may calculate the specific provider terminal, the distance between the user terminal, based on the calculation result, a pseudo-image image is displayed on the user terminal. For this reason, it is possible to avoid a situation where the face of the provider who does not enjoy the service is exposed, and to prevent the user from visually recognizing the face of the specific provider until just before the service enjoyment starts. Thereby, it becomes possible to suppress the influence on a provider's privacy.

Claims (12)

A service providing system that supports a user to enjoy a service from a specific provider,
Provider information display means for displaying a plurality of provider information having service contents provided by each provider on a user terminal;
Specific information acquisition means for acquiring specific information for specifying the provider information selected via the user terminal among the plurality of provider information;
User information display means for displaying user information having the location information of the user on a specific provider terminal corresponding to the specific information;
With
The provider information display means displays on the user terminal the provider information selected based on a temporal change in the location information of the provider. The service providing system according to claim 1, wherein the provider information display unit displays the provider information selected based on a traveling direction of the provider on the user terminal. The service providing system according to claim 1, wherein the provider information display unit selects the provider information of the provider approaching the user and displays the selected information on the user terminal. The said provider information display means displays the said provider information selected based on the moving speed of the said provider on the said user terminal. The Claim 1 characterized by the above-mentioned. Service provision system. Request acquisition means for acquiring request information having the service content desired by the user;
Reference database in which past request information acquired in advance, reference information associated with the past request information, and a degree of association of three or more stages between the past request information and the reference information are stored;
Further comprising
The provider information display means includes
Referencing the reference database, obtaining estimation information including the first association degree of three or more stages between the request information and the reference information,
The service providing system according to claim 1, wherein the provider information selected based on the estimation information is displayed on the user terminal. The service providing system according to claim 5, wherein the request information includes history information of a service that the user has enjoyed in the past. A pseudo image imitating the specific provider acquired in advance based on the distance between the specific provider terminal and the user terminal after the user information display means, or the specific provider The service providing system according to claim 1, further comprising image display means for displaying any one of the reference face images obtained by photographing the face of the user on the user terminal. After the image display means, the image processing apparatus further comprises a collation means for acquiring the face image of the specific provider photographed via the user terminal and collating the face image with the reference face image. 8. The service providing system according to claim 7, wherein The image display means includes
When the distance between the specific provider terminal and the user terminal is 15 m or more, the pseudo image is displayed on the user terminal,
The service according to claim 7 or 8, wherein the reference face image is displayed on the user terminal when a distance between the specific provider terminal and the user terminal is less than 15 m. Offer system. The plurality of provider information includes provision range information indicating a range in which the service is provided;
The provider information display means displays the plurality of provider information having the provision range information corresponding to a range selected via the user terminal on the user terminal. The service providing system according to any one of 1 to 9. The service completion information selected via the user terminal is acquired, and the consideration information including at least one of the points, electronic money, virtual coins, and credit data information held by the user is obtained from a specific provider. The service providing system according to any one of claims 1 to 10, further comprising moving means for moving to the consideration information held. The service providing system according to claim 11, wherein the provider information includes the consideration information that moves when enjoying the service provided by the provider.

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