JP2014135102A - Portable communication terminal, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer with appropriate information.SOLUTION: A portable communication terminal includes communication means and reception means. The communication means receives information on a purchased commodity from a management device for managing commodity information showing a purchased commodity. The reception means receives selection of whether to receive the provision of other commodities information showing other commodities relating to the commodity information received by the communication means. The communication means also transmits, to the management device, provision request information showing whether to receive the provision of other commodities information, according to the selection result by the reception means.

Description

  Embodiments described herein relate generally to a mobile communication terminal and a program.

  Conventionally, many large-scale retail stores such as supermarkets use point-of-sale (POS) systems to streamline operations. In a general POS system, a store controller is connected to a plurality of POS terminals via, for example, a LAN. Each POS terminal is an electronic cash register that performs sales registration based on product data obtained by accessing the store controller, and the store controller performs sales aggregation based on the sales data obtained by this sales registration.

  In recent years, such POS systems are also used for customer management. In this case, a customer who makes daily purchases at a store is asked to register as a member, and a membership card in which a customer code such as a membership number is recorded is issued to the customer. The salesperson reads the customer code from the membership card presented by the customer at the time of purchase settlement using a card reader, and adds a service point corresponding to the sales amount to the customer information managed by the store controller based on the customer code. . This service point is accumulated every time a purchase is made, and is exchanged for a purchase coupon or the like when the predetermined point is reached, for example.

  In the POS system, for each customer, a service is proposed in which a product purchase history is stored and information on products related to the product stored in the purchase history is provided as an interest of the customer.

  However, even if the product is once purchased by the customer, there is a case where it is not desired to accept provision of information related to the product. In such a case, it is necessary to update the history information regarding the purchased product. The update requires access to a database that manages purchased history information, identifies product information on the database, and deletes the product information, which has a problem that the burden on the user is heavy. .

  The mobile communication device according to the embodiment is a communication that receives electronic receipts including purchased product information from a management device that manages product information indicating purchased products and other product information indicating other products related to the product information. Means for displaying the electronic receipt received by the communication means on a display unit, and an instruction to stop providing the other product information for the product information included in the electronic receipt displayed by the display means Receiving means, and the communication means transmits provision request information for stopping the provision of the other product information by the accepting means to the management device, and stops providing the other product information. .

FIG. 1 is a configuration diagram illustrating an electronic receipt system according to the embodiment. FIG. 2 is a block diagram illustrating a configuration of the aggregation server according to the embodiment. FIG. 3 is a block diagram illustrating a configuration of the mobile communication terminal according to the embodiment. FIG. 4 is a diagram illustrating an example of a registration screen displayed by the display control unit according to the embodiment. FIG. 5 is a diagram illustrating an example of an electronic receipt displayed by the display control unit according to the embodiment. FIG. 6 is a diagram illustrating an example of a product information provision setting change screen displayed by the display control unit according to the embodiment. FIG. 7 is a diagram illustrating a first example of recommended product information transmitted to the mobile communication terminal according to the embodiment. FIG. 8 is a diagram illustrating a second example of recommended product information transmitted to the mobile communication terminal according to the embodiment. FIG. 9 is a diagram illustrating overall processing in the electronic receipt system according to the embodiment. FIG. 10 is a sequence diagram illustrating registration processing in the electronic receipt system according to the embodiment. FIG. 11 is a sequence diagram illustrating processing until product registration information is corrected in the electronic receipt system according to the embodiment.

  FIG. 1 is a configuration diagram illustrating an electronic receipt system 100 according to an embodiment. As shown in FIG. 1, an electronic receipt system 100 includes a POS terminal 1 (Point Of Sale) as a payment apparatus installed in a store, a mobile phone terminal 2 that is a delivery destination terminal for transaction details such as a receipt, And a totaling server 3 for totaling. The network NT is a communication network including a LAN (Local Area Network), an intranet, the Internet, a public communication line, and the like. In the electronic receipt system 100, the POS terminal 1, the mobile phone terminal 2, and the aggregation server 3 are connected to be communicable with each other via a network NT.

  The POS terminal 1 performs a transaction closing process, settles the price, prints the transaction content of the settled transaction on the paper receipt P, and collects transaction information (settlement information) indicating the transaction content 3 is notified. Specific examples of the transaction information include a transaction serial number uniquely assigned to identify the transaction, the name of the product for which the transaction has been made, its price and number, the total amount of one transaction, the deposit amount, and the change amount.

  Further, when performing a transaction at the POS terminal 1 to issue an electronic receipt, customer identification information for identifying the customer is required. As this customer identification information, customer identification information stored in the mobile phone terminal 2 may be used, or a point card number read from a point card presented when a customer makes a transaction is used as customer identification information. Also good. This customer identification information is information uniquely assigned to each customer.

  Further, the POS terminal 1 generates transaction information indicating the contents of the transaction for each transaction, and transmits the transaction information to the aggregation server 3 together with the customer identification information.

  The tabulation server 3 stores a customer master database M1 in which setting information for each customer is stored, and a sales master database M2 in which transaction information notified from the POS terminal 1 is sequentially stored, and sequentially stored in the sales master database M2. Total sales based on the transaction information. For example, the aggregation server 3 calculates the total sales amount by totaling the total amount of each transaction included in the transaction information stored in the sales master database M2. The setting information for each customer stored in the customer master database M1 includes a customer ID, receipt necessity information indicating whether or not to transmit an electronic receipt, and distribution destination of data (including electronic receipt) to be distributed to the customer. Distribution destination information (for example, an e-mail address) etc. is set in advance. Therefore, by referring to the customer master database M1 based on the customer identification information described above, it is possible to confirm whether or not the customer requires transmission of an electronic receipt, and to recommend electronic receipts and products to customers. Recognize where information is distributed.

  When the customer identification information is acquired from the customer, the POS terminal 1 notifies the aggregation server 3 of transaction information including the transaction details of the customer and the acquired customer identification information. Then, when receiving the transaction information, the aggregation server 3 refers to the customer identification information included in the transaction information and the receipt necessity information associated with the customer master database M1, and transmits the electronic receipt. Determine if you need it. If an electronic receipt is required, the electronic receipt indicating the information of each product included in the transaction contents indicated in the transaction information is the mail address indicated by the delivery destination stored in the customer master database M1. Send to. Further, in the case of a customer who does not require an electronic receipt, a paper receipt P related to the transaction is printed at the time of closing the transaction at the POS terminal 1.

  Specifically, the tabulation server 3 tabulates transaction details for each customer based on the identification information included in the received transaction information, and distributes the tabulated transaction details as an electronic receipt to a customer's delivery destination. Thereby, the customer can confirm the transaction details with the mobile phone terminal 2 or the like, for example. The electronic receipt system 100 can realize paperless for customers who do not need the paper receipt P. Further, even if the paper receipt P is not required when closing the transaction, the paper receipt P is later used when the aggregation server 3 wants to confirm the transaction before delivering the transaction details to the customer's delivery destination. It may be necessary. In such a case, the customer selects only the transaction he / she wants to print from the transaction list displayed by causing the POS terminal 1 to read the transaction history of the mobile phone terminal 2, so that only the necessary paper receipt P is left behind. Can be obtained from

  FIG. 2 is a block diagram illustrating the configuration of the aggregation server 3. As illustrated in FIG. 2, the aggregation server 3 includes a control unit 30, a keyboard 31, a printer 32, a display unit 33, a communication I / F 34, and a storage unit 35, and each unit is connected to each other via a bus 36. The control unit 30 centrally controls various operations and each unit of the aggregation server 3. Specifically, the control unit 30 includes a CPU, a ROM that stores various programs and data, a RAM that temporarily stores various programs and stores various data in a rewritable manner, an RTC unit that measures the current date and time, and the like. It is a computer that is configured. The keyboard 31 is an input device that includes numeric keys, character keys, various input keys, and the like, and receives input from an operator. Note that the input device may include a pointing device such as a mouse in addition to the keyboard 31. The printer 32 is a printer device that prints the tabulation results tabulated by various batch processes. The display unit 33 is a liquid crystal color display or the like, and displays various types of information such as the above-described total results. The storage unit 35 is, for example, a storage such as an HDD, and stores various data such as a customer master database M1 and a sales master database M2 in addition to a program for operating the CPU of the control unit 30.

  FIG. 3 is a block diagram showing the configuration of the mobile communication terminal. As shown in FIG. 3, the mobile phone terminal 2 is a control unit 10, a non-volatile storage unit 11 that stores information, a display unit 12, an operation unit 13, a telephone communication unit 14, and a payment means. An IC (Integrated Circuit) card unit 15 and a camera 16 are provided. A storage unit 11, a display unit 12, an operation unit 13, a telephone communication unit 14, an IC card unit 15, and a camera 16 are connected to the control unit 10 via a bus 17.

  The control unit 10 temporarily stores various operations and a central processing unit (CPU) that centrally controls each unit of the mobile phone terminal 2, a ROM (Read Only Memory) that stores various programs and various data, and various programs. Or a RAM (Random Access Memory) that stores various data in a rewritable manner, and a clock unit that keeps track of the current date and time.

  The display unit 12 is, for example, an LCD (Liquid Crystal Display). The operation unit 13 is, for example, various operation keys and a numeric keypad. The operation unit 13 may be a touch panel provided on the display unit 12. The telephone communication unit 14 is an interface connected to a public communication line for a mobile phone, and has a call function, an Internet mail function, and the like.

  The IC card unit 15 is configured by a non-contact IC card. The IC card unit 15 performs data communication with the POS terminal 1 and performs electronic payment related to one transaction with the POS terminal 1. The IC card unit 15 has an antenna and performs short-range wireless communication with a wireless communication unit 34 (to be described later) of the POS terminal 1. This wireless communication is performed using radio waves for short-range wireless communication used in, for example, RFID (Radio Frequency Identification).

  The program executed by the control unit 10 of the mobile phone terminal 2 having the above configuration includes a reception unit 101, a display control unit 102, a communication control unit 103, and a registration reception unit 104. As actual hardware, the CPU of the control unit 10 reads the program from the storage unit 11 and executes the program, thereby receiving the reception unit 101, the display control unit 102, the communication control unit 103, and the registration reception unit 104. A function unit is generated on the RAM of the control unit 10.

  The communication control unit 103 transmits and receives information to and from the POS terminal 1 and the aggregation server 3 via the telephone communication unit 14. For example, from the URL obtained by the camera 16 shooting the two-dimensional barcode (including the URL indicating the registration destination) indicated on the paper receipt P delivered when the user purchased the product. The registration screen information for customer registration is received. By registering necessary information on the registration screen, an electronic receipt or the like is issued to the customer.

  The display control unit 102 displays various information on the display unit 12. For example, the display control unit 102 displays the received registration screen information. FIG. 4 is a diagram illustrating an example of a registration screen displayed on the display unit 12 by the display control unit 102. In this registration screen, a field 403 for accepting registration of customer identification information (point card number) and a field 404 for accepting registration of information (mail address) for identifying the mobile phone terminal 2 are displayed.

  On the registration screen displayed by the display unit 12, the registration receiving unit 104 stores customer identification information (point card number) for the column 403 and information (email address) for identifying the mobile phone terminal 2 for the column 404. ). It is assumed that the registration receiving unit 104 receives registration of customer identification information (point card number) and information (mail address) for identifying the mobile phone terminal 2 when the registration button 405 is pressed.

  The communication control unit 103 associates the customer identification information (point card number) received by the registration receiving unit 104 with the information (email address) for identifying the mobile phone terminal 2 and transmits it to the aggregation server 3. To do. As a result, the customer master database M1 of the aggregation server 3 is updated.

  The communication control unit 103 associates the customer identification information (point card number) with the information (email address) for identifying the mobile phone terminal 2 and transmits the information to the aggregation server 3. Every time a customer identified by information (point card number) purchases a product at the POS terminal 1, an electronic receipt including a list of purchased product information is received.

  The display control unit 102 displays the received electronic receipt on the display unit 12. FIG. 5 is a diagram illustrating an example of an electronic receipt displayed by the display control unit 102. As shown in FIG. 5, the electronic receipt displayed by the display control unit 102 displays a character string “used for product recommendation” and a character string “change acceptance” for each purchased product information. A product for which the character string “used for product recommendation” is displayed indicates that the provision of information on another product related to the product information is accepted. The character string “change acceptance” is a character string that is displayed to change the setting of whether or not to accept provision of other products related to the product as a recommendation. URL is given. Note that after the setting is changed, the character string “used for product recommendation” is changed to the character string “not used for product recommendation”.

  The accepting unit 101 accepts input of various information input by the user via the operation unit 13. For example, the accepting unit 101 accepts the selection of the character string “change acceptance” for each product information in the electronic receipt shown in FIG. When the selection is accepted, the screen information is acquired from the URL assigned to “change acceptance”.

  FIG. 6 is a diagram illustrating an example of a product information provision setting change screen displayed by the display control unit 102 when the reception unit 101 receives a selection of the character string “change reception” 501 illustrated in FIG. 5. . On the display screen shown in FIG. 6, the name of the product (product information) for which selection of “change acceptance” 501 is received by an electronic receipt is displayed. And the reception part 101 receives selection of whether to receive provision of the information of the other goods relevant to the goods shown with the said goods information. Specifically, when the pressing of the “Yes” button 601 is accepted on the display screen, it is considered that the accepting unit 101 has accepted a selection for suppressing provision of information on other products related to the product.

  And the communication control part 103 transmits the provision stop request information which showed stopping provision of the information of the other goods relevant to the said purchased goods with respect to the totaling server 3. FIG. As a result of the transmission, provision of information on other products related to “ΔΔ water” is stopped in the screen example shown in FIG.

  FIG. 7 is a diagram showing a first example of recommended product information transmitted to the mobile phone terminal 2 in accordance with the product purchased with the receipt shown in FIG. In the example shown in FIG. 7, provision of information on other products related to “ΔΔ water” is not stopped. The product in the area 701 in FIG. 7 is a recommended product provided based on the product “XX [music CD]” purchased with the electronic receipt shown in FIG. On the other hand, the product in the area 702 is a recommended product provided based on the product “ΔΔ water” purchased with the electronic receipt shown in FIG.

  FIG. 8 is a diagram showing a second example of recommended product information transmitted to the mobile phone terminal 2 in accordance with the product purchased with the receipt shown in FIG. The example shown in FIG. 8 is a case where provision of information on other products related to “ΔΔ water” is stopped by the above-described processing. As described above, in the example illustrated in FIG. 8, “Δ × water” related to “ΔΔ water” is excluded from the recommended information.

  As described above, the mobile phone terminal 2 and the aggregation server 3 according to the present embodiment can provide the user as recommended product information only for other products related to the product desired by the customer among the purchased products. Furthermore, in this embodiment, the customer can easily select whether or not to accept information on other related products.

  FIG. 9 is a diagram showing an overall process in the electronic receipt system 100. In the example shown in FIG. 9, the process from registration of customer information to receiving distribution of product information is shown.

  First, a customer purchases a product from the POS terminal 1 (step S901). At this time, the paper receipt P issued from the POS terminal 1 is received (step S902). The paper receipt P is provided with a two-dimensional barcode including a URL for registering customer information. When purchasing the product, the customer may present a point card when making a payment, or may make an electronic payment using the IC card unit 15 of the mobile phone terminal 2. The paper receipt P only needs to be attached with information that can be connected to the registration screen, and is not limited to a two-dimensional barcode. For example, a URL may be used.

  Thereafter, the customer uses the mobile phone terminal 2 and the paper receipt P to perform registration for accepting issuance of electronic receipts and provision of merchandise information (step S903). FIG. 10 is a sequence diagram showing registration processing in the electronic receipt system.

  First, the camera 16 of the mobile phone terminal 2 images the two-dimensional barcode of the paper receipt P (step S1001). Thereby, the control unit 10 of the mobile phone terminal 2 extracts the URL included in the two-dimensional barcode. Then, the communication control unit 103 of the control unit 10 accesses the extracted URL via the telephone communication unit 14, and transmits an acquisition request for registration screen information existing in the URL (step S1002). In the present embodiment, an example in which the connection destination indicated by the URL is the aggregation server 3 will be described, but a server separate from the aggregation server 3 may be provided as a registration destination.

  Then, the aggregation server 3 transmits registration screen information to the mobile phone terminal 2 (step S1003). Then, when the communication control unit 103 of the mobile phone terminal 2 receives the registration screen information, the display control unit 102 displays the registration screen information on the display unit 12 (step S1004). Examples of the registration screen information include a screen example shown in FIG. The customer identification information used for registration is the point card number used when the customer purchases a product, and the customer uses the IC card unit 15 of the mobile phone terminal 2 to make a payment. In such a case, it is conceivable to use the IC card identification information stored in the IC card unit 15, but this is not restrictive. These customer identification information may be embedded in a two-dimensional barcode in advance and automatically entered in the field 403 when the registration screen information is displayed.

  Then, the registration receiving unit 104 receives registration of customer identification information (for example, a point card number) and a delivery destination (for example, an e-mail address) of electronic receipt or product information via the operation unit 13 (step S1005). When payment is made at the IC card unit 15, information on electronic receipts and recommended products is stored when the POS terminal 1 and the mobile phone terminal 2 are in contact without registering a delivery destination such as an email address. It may be stored in the mobile phone terminal 2.

  And the communication control part 103 transmits the customer identification information and distribution destination which received registration to the aggregation server 3 (step S1006). Next, the aggregation server 3 updates the customer information identified by the customer identification information in the customer master database M1 (step S1007). As a result, settings necessary for permission to issue an electronic receipt and provide product information to the customer are made.

  Returning to FIG. 9, the processing after registration will be described. After the registration is completed, the customer purchases a product from the POS terminal 1 (step S904). This transaction information is transmitted from the POS terminal 1 to the aggregation server 3. Then, the mobile phone terminal 2 receives the electronic receipt issued by the POS terminal 1 or the aggregation server 3 (step S905). And the reception part 101 of the mobile telephone terminal 2 receives selection of whether the related merchandise information is provided for the arbitrary merchandise information described in the electronic receipt. Then, the communication control unit 103 transmits provision stop request information based on the selection result to the aggregation server 3, and corrects the registration information (step S906).

  FIG. 11 is a sequence diagram showing details of processing until the registration information is corrected. In the example shown in FIG. 11, the electronic receipt is transmitted from the tabulation server 3, but may be transmitted from the POS terminal 1.

  First, the aggregation server 3 transmits an electronic receipt to the mobile phone terminal 2 that is a transmission destination registered in the customer master database M1 (step S1101). When the communication control unit 103 of the mobile phone terminal 2 receives the electronic receipt, the display control unit 102 displays the electronic receipt on the display unit 12 (step S1102). The displayed electronic receipt is a screen example as shown in FIG. And the reception part 101 receives selection of the merchandise information which wants to stop provision of related merchandise information among each merchandise information shown by the electronic receipt (step S1103). Then, the communication control unit 103 of the mobile phone terminal 2 transmits provision stop request information for stopping provision of information related to the product information for which selection has been received, to the aggregation server 3 (step S1104). The aggregation server 3 that has received the provision stop request information updates the product information indicated by the provision stop request information in the sales master database M2 (step S1105). For example, the sales master database M2 has customer identification information for identifying a customer who has purchased a product, product identification information for identifying a product, a purchase date and time when the customer has purchased, a provision flag indicating whether or not to provide information, When the aggregation server 3 receives the provision stop request information described above, the information for the provision flag of the record specified by the customer identification information, the product identification information, and the purchase date / time is received. Set not to provide and update. Thereafter, information on the product related to the product identified by the product identification information is not provided. Note that the present invention is not limited to updating the provision flag of the sales master database M2, and the record itself may be deleted in order to suppress provision of related information.

  Returning to FIG. 9, the processing after the correction of the product information based on the electronic receipt will be described. The aggregation server 3 distributes coupon / new product information and the like to the customer based on the information stored in the sales master database M2 and the customer master database M1 (step S907). Then, the user corrects the registration information from the mobile phone terminal 2 to the aggregation server 3 when the distributed coupon / new product information or the like includes a product related to an uninterested product (step S3). S908). The distributed coupon can be discounted by, for example, presenting it when making a payment at the POS terminal 1 or the like.

  In the aggregation server 3 and the mobile phone terminal 2 according to the present embodiment, it is possible to easily select a product for which the user does not want to receive related information and update information related to the product. As a result, the electronic receipt system can appropriately provide information of interest for each user.

  Examples of products that are subject to suspension of related products, such as those mentioned above, are products that the customer has purchased for trial but did not like it, products that the customer thought was unnecessary to distribute related information, and customers Is not interested, but there are products purchased to give to others.

  In the electronic receipt system described above, a message reflecting hobbies and preferences for each customer even if there are an unspecified number of customers who make purchases at the POS terminal 1 by providing related product information in the configuration and processing procedure described above. Can be created and distributed. As a result, the electronic receipt system has made it possible to attract customers to meet customer needs.

  The program executed in the mobile phone terminal 2 of the present embodiment is a file in an installable or executable format, such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like. Recorded on a readable recording medium.

  Further, the program executed in the mobile phone terminal 2 of the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program executed by the mobile phone terminal 2 of the present embodiment may be configured to be provided or distributed via a network such as the Internet.

  Further, the program executed in the mobile phone terminal 2 of the present embodiment may be configured to be provided by being incorporated in advance in a ROM or the like.

  DESCRIPTION OF SYMBOLS 1 ... POS terminal, 2 ... Mobile phone terminal, 3 ... Total server, 10 ... Control part, 11 ... Memory | storage part, 12 ... Display part, 13 ... Operation part, 14 ... Telephone communication part, 15 ... IC card part, 16 ... Camera 17 ... Bus 101 ... Reception unit 102 ... Display control unit 103 ... Communication control unit 104 ... Registration reception unit

JP 2001-126145 A

The mobile communication terminal of the embodiment includes a communication unit that receives electronic receipt including purchased product information from a management device that manages product information indicating the purchased product and information related to the product information, and the communication unit receives Display means for displaying the electronic receipt on the display unit, and accepting means for accepting an instruction to stop providing related information for the product information included in the electronic receipt displayed by the display means. The communication unit transmits provision request information for stopping the provision of the related information by the reception unit to the management apparatus, and stops the provision of the related information.

Claims (6)

Communication means for receiving electronic receipts including purchased product information from a management device that manages product information indicating purchased products and other product information indicating other products related to the product information;
Display means for displaying the electronic receipt received by the communication means on a display unit;
Receiving means for receiving an instruction to stop providing other product information for the product information included in the electronic receipt displayed by the display unit;
The communication means transmits provision request information for stopping the provision of the other product information by the accepting means to the management device, and stops providing the other product information;
A mobile communication terminal characterized by the above. The communication means receives the electronic receipt including list information indicating product information purchased by a customer in one transaction from the management device,
The display means displays, for each product information indicated in the list information, a receipt screen capable of instructing to stop providing other product information related to the product indicated by the product information;
The mobile communication terminal according to claim 1. Registration receiving means for receiving registration of customer identification information for identifying a customer who purchases the product and terminal identification information for identifying the mobile communication terminal;
The communication unit further transmits the customer identification information received by the registration reception unit in association with the terminal identification information to the management device, and then transmits the customer identification information from the management device using the customer identification information. Receiving the list information each time the identified customer makes a transaction to purchase a product;
The mobile communication terminal according to claim 2. An imaging means is further provided,
The communication means further includes the customer identification information and the terminal identification from the registration destination obtained by the imaging means imaging the registration destination identification information indicated in the receipt delivered at the time of purchase of the product. Information and registration screen information that accepts registration,
The display means displays the received registration screen information,
The registration receiving means further receives registration of the customer identification information and the terminal identification information on the registration screen information displayed by the display means;
The mobile communication terminal according to claim 3. The communication means further receives a list of other product information based on the transmitted provision request information from the management device;
The mobile communication terminal according to claim 1, wherein the mobile communication terminal is a mobile communication terminal. Computer
Communication means for receiving electronic receipts including purchased product information from a management device that manages product information indicating purchased products and other product information indicating other products related to the product information;
Display means for displaying the electronic receipt received by the communication means on a display unit;
A receiving unit that receives an instruction to stop providing the other product information with respect to the product information included in the electronic receipt displayed by the display unit;
To function,
The communication means transmits provision request information for stopping the provision of the other product information by the receiving means to the management device, and stops providing the other product information.
A program to make things happen.