JP2014016866A - Error information display device and error information display method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an error information display device and an error information display method that display an error information message and measures against the error information message, and allow a user to perform recovery work.SOLUTION: An error information display device includes: display means for displaying an error information message indicating the content of a device error when the device error occurs; error information editing means for having a measure message corresponding to the error information message input thereto; and processing means for associating the error information message displayed by the display means with the measure message input to the error information editing means. When a device error occurs, an error information message for the device error and a measure message corresponding to the error information message are displayed on a display unit of the display means.

Description

  The present invention relates to an error information display device and an error information display method.

  In an image forming apparatus such as a copying machine, various errors such as a paper jam, printing failure, and startup failure occur. When such an error occurs, in these image forming apparatuses, the content of the error that has occurred (error information) is generally displayed on a display panel or the like.

  If such an error is displayed, the user or the like needs to resolve this error. However, depending on the content of the error, the user who tries to solve this may not know how to solve it.

  For this reason, conventionally, when an error occurs, a method for dealing with the error can be displayed (Patent Document 1 and Patent Document 2).

  In Patent Document 1, an error list is selected from an error setting menu screen in a system setting menu. That is, an error is individually selected and a user-specific message can be added, and a user-defined message can be added. This user-defined message has the character of a redefinition message for the error that has occurred.

  In Patent Document 2, each operator can check an error message most suitable for him (personalized). That is, it is changed by an editing means capable of editing (personalizing) an error message into an easily understandable message for each individual, a selecting means capable of selecting an error message from a list, an editing means, or a selecting means. Storage means for storing the error message and initialization means for returning the edited error message to the initial state.

JP 2006-221276 A JP 2006-222633 A

  In Patent Document 1, a user or the like selects from an error message list, and the selected message is displayed when an error occurs. Therefore, only a predetermined message is displayed, and this message is not a direct solution to the displayed error. For example, “Please call Mr. Suzuki of the system management section”. As described above, the repair / recovery is not directly performed by the user, but is a preliminary response message for quick recovery processing.

  Further, in Patent Document 2, an optimal message for each operator is displayed so that the contents of the error cannot be understood.

  As described above, in each of the patent documents, when an error occurs, the error solving method is not input after the error is solved. That is, when this error occurs again, Patent Document 1 only displays a preliminary response message for quick recovery processing, and Patent Document 2 has a message that can understand the content of the error. It is only displayed.

  For this reason, the recovery work method of the error that occurred is not directly displayed, and if it is a simple recovery work, even a user who is not familiar with this device can perform the recovery work, For complex restoration work, it was necessary to have a specialized worker familiar with the device.

  Therefore, in view of such circumstances, the present invention provides an error information display device and an error information display method in which an error information message and a coping method for the error information message are displayed and a user can perform a recovery operation. It is something to try.

  An error information display device according to the present invention comprises a display means for displaying an error information message indicating the content of the device error when an apparatus error occurs, an error information editing means for inputting a processing message corresponding to the error information message, An error information message displayed on the display means, and a processing means for associating the processing message input to the error information editing means with an error for the device error on the display means of the display means when a device error occurs. An information message and a processing message corresponding to the error information message are displayed.

  The error information display method of the present invention displays an error information message of an apparatus, inputs a processing message corresponding to the error information message, associates the processing message with the displayed error information message, and displays the error information message. Sometimes it is associated and displays a processing message.

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit of the display means, and after the input of this processing message, when an error of this error information message occurs, A processing message is displayed on the display unit of the display means together with the error information message. In particular, since the error information message and the processing message are associated with each other by the processing means, an accurate solution method (coping method) is displayed for the error that has occurred.

  When a device error occurs and a processing message corresponding to the displayed error information message is not input, a processing message of a processing method that resolves the error in the error information message may be input. That is, processing messages can be increased sequentially. Even if a processing message is input, there is a case where it is desired to modify (change) the processing message. In such a case, the input of the processing message may be changed.

  In the present invention, it is possible to accurately input a coping method corresponding to the error that has occurred, and since the error information message and the processing message of the error that has occurred are displayed on the same display unit, the user can quickly and reliably Recovery work can be performed. In particular, if an error is input to the error information editing means, it is not necessary to input a processing message after recovery, and a quick response is possible.

  If the number of processing messages can be increased sequentially, the user can perform various error recovery operations.

It is a simplified configuration block diagram of an error information display device of an embodiment of the present invention. 1 shows a display unit of the display means of the error information display device shown in FIG. 1, wherein (a) is a simplified diagram showing a state in which a device error has occurred, and (b) shows an error information message, a treatment message, It is a simplified diagram of the state where is displayed. It is a flowchart of the error information display method of the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS.

  FIG. 1 shows a simplified block diagram of an error information display apparatus according to the present invention. This error information display apparatus is used in an image forming apparatus such as a copying machine, a printer, or a printing machine, and the apparatus has some error (failure, etc.). When this occurs, the user is notified of the error. This error information display device includes an error detection means 1, a display means 2 for displaying an error detected by the error detection means 1, an error information editing means 3 for inputting an error elimination method, and an error detection means. 1 includes an associating unit 4 for associating a processing message of the error information editing unit 3 with the error detected in 1 and a control unit 5 for controlling these units.

  The error detection unit 1 may be any device that can detect an error of the device being used, and can be configured by various sensors according to the type of error. That is, a sensor for detecting the presence of an object (detection of presence / absence of an object, detection of the amount of passing of an object, identification of an object), a sensor for detecting a displacement (movement amount, position, rotation, movement speed) The sensor can be configured to detect pressure, torque, force, gravity). Various sensors such as an optical sensor, a magnetic sensor, a capacitance sensor, a vibration sensor, and a pressure sensor can be used as the sensor.

  As the display means 2, a display device such as a liquid crystal panel, a touch panel, or the like can be used. The touch panel is a combination of a display device such as a liquid crystal panel and a position input device such as a touch pad.

  The error information editing means 3 receives processing messages indicating various error processing methods and stores the input processing messages. The input means for performing this input can be configured with a keyboard, a touch panel, or the like.

  The control means 5 can be composed of, for example, a microcomputer in which a ROM (Read Only Memory), a RAM (Random Access Memory), and the like are connected to each other via a bus with a central processing unit (CPU) as a center. Further, the storage device of the error information editing means 3 is an HDD (Hard Disc Drive), a DVD (Digital Versatile Disk) drive, a CD-R (Compact Disc-Recordable) drive, an EEPROM (Electronically Erasable and Programmable Read Only Memory) or the like. Can be configured. The ROM stores programs executed by the CPU and data.

  The associating means 4 includes the error information of the error detected by the error detecting means 1 from the error information message of the error detected by the error detecting means 1 and the processing message input to the error information editing means 3. The one related to the message (the processing message of the solution to this error) is selected. For this reason, the associating means 4 can be constituted by a control means 5 comprising a micro-converter.

  Next, an error information display operation using this apparatus will be described with reference to FIG. First, it is determined whether or not an error has occurred in a device such as a copier to which this error information display device is attached (step S1). If an error has occurred, the process proceeds to step S2, and if no error has occurred, the process proceeds to step S8.

  In step S2, it is determined whether or not there is a processing message related to the error that has occurred. If there is a processing message related to the error, the process proceeds to step S3, where an error information message and a processing message are displayed. Is done. That is, in step S2, the error information editing unit 3 is activated. This activation may be activated automatically or manually by the user. Thereafter, the process proceeds to step S5, and the recovery work is performed according to the processing message. If there is no processing message related to the error in step S2, the process proceeds to step S4 and an error information message is displayed.

  In this case, since the error does not start as an error, “Startup error” is displayed on the display unit 6 as shown in FIG. Also, if an error has occurred, the outlet is plugged in as a method for resolving the error, and as a processing message, as shown in FIG. 2B, “confirm that the outlet has not been disconnected”. Become.

  After the process moves to step S4 and an error information message is displayed, the recovery work is performed after the line goes to step S6. Next, the process proceeds to step S7, and a processing message as a processing method for performing the recovery work is input to the error information editing means 3. Thereafter, the process proceeds to step S8.

  By the way, even if a processing message is input, this message may be changed. Therefore, in step S8, it is determined whether the processing message needs to be changed. If it is not necessary to change the processing message, the process proceeds to step S9. If it is necessary to change the process message in step S8, the process proceeds to step S10, the process message is changed, and the process proceeds to step S9. In step S9, it is determined whether or not to continue the operation. If not continued, the process ends. If it continues, the process returns to step S1.

  According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit 6 of the display means 2, and when an error of this error information message occurs after the input of this processing message. The processing message is displayed on the display unit 6 of the display means 2 together with the error information message. For this reason, the coping method corresponding to the generated error can be accurately input, and the error information message and the processing message of the generated error are displayed on the same display unit 6, so that the user can quickly and reliably connect the device. Recovery work can be performed. In particular, if an error is input to the error information editing unit 3, it is not necessary to input a processing message after recovery, and a quick response is possible.

  When a device error occurs and a processing message corresponding to the displayed error information message is not input, a processing message of a processing method that resolves the error in the error information message may be input. That is, the number of processing messages can be increased sequentially, and the user can perform various error recovery operations.

  As described above, the embodiments of the present invention have been described. However, the present invention is not limited to the above-described embodiments, and various modifications are possible. For example, as an apparatus using the error information display apparatus, a copy machine or the like can be used. Not limited to image forming devices, semiconductor manufacturing equipment such as die bonders, substrate processing related equipment, electronic component related equipment, display / liquid crystal related equipment, IC card / IC tag related equipment, battery related equipment, single crystal related equipment, automotive electrical equipment It can be used for devices in various fields such as related devices and medical device assembly related devices. For this reason, there are various types of error information messages depending on the type of apparatus used, and there are various types of processing messages corresponding to this.

  In the flowchart shown in FIG. 3, when a processing message that does not correspond to the error that has occurred is not input to the error information editing unit 3, it is input to the error information editing unit 3. However, if the expected error processing message is input in advance, the user does not have to input the work during the work and the workability is excellent.

DESCRIPTION OF SYMBOLS 1 Error detection means 2 Display means 3 Error information editing means 4 Association means 5 Control means 6 Display part

The error display device of the present invention, when a device error occurs, a display means for displaying an error information message indicating the content of the device error, an error information editing means for inputting a processing message corresponding to the error information message, An error information display device comprising an association means for associating an error information message displayed on the display means with a processing message input to the error information editing means, and a display unit of the display means when a device error occurs in the error information message to that device error, associated with means associated before SL on the error information message is displayed and processing messages on how to resolve this error, the apparatus error occurs, on said display means The processing message corresponding to the error information message displayed is the error information editor. Is not entered in the error information message, the processing message of the processing method that solved the error information message is input to the error information editing means, and the processing message is input to the error information editing means. When necessary, the changed processing message is input to the error information editing means, and the display of the processing message on the display unit of the display means is performed by selecting the association means from the processing messages input to the error information editing means. is there.

The error display method of the present invention is an error information display method for displaying a device error information message and a processing message. When a device error occurs, an error information message for the device error is associated with the error information message. When the error message is displayed and the processing message of the method for resolving this error is displayed, a device error occurs and the processing message corresponding to the displayed error information message is not entered, the error of this error information message is resolved. Enter the processing message of the processing method that has been entered, and the processing message has been entered, but when the processing message needs to be changed, this modified processing message is entered, and the display of the processing message is entered into the error information message. It is also performed with a selection from its dependent processes messages It is.

According to the present invention, it is possible to input a processing message corresponding to the error information message displayed on the display unit of the display means, and after the input of this processing message, when an error of this error information message occurs, A processing message is displayed on the display unit of the display means together with the error information message. In particular, since the error information message and the processing message are associated with each other by the associating means , an accurate solution method (coping method) is displayed for the error that has occurred.

Claims (3)

  Display means for displaying an error information message indicating the contents of the apparatus error when an apparatus error occurs, error information editing means for inputting a processing message corresponding to the error information message, and error displayed on the display means A processing means for associating the processing message input to the error information editing means with the information message. When a device error occurs, the display section of the display means displays an error information message for the device error and the error information message An error information display device characterized in that a corresponding processing message is displayed.   Display the error information message of the device, enter the processing message corresponding to the error information message, associate the processing message with the displayed error information message, and display the associated processing message when the error information message is displayed. An error information display method characterized by displaying.   The processing message of the processing method that solved the error of the error information message is input when a device error occurs and a processing message corresponding to the displayed error information message is not input. 2. The error information display method according to 2.

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