JP2007328526A - Remote operation system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a remote operation system capable of visualizing operation quality. <P>SOLUTION: The remote operation system S is equipped with an operation device 3 connected to a target device 1 via a LAN 2. The operation device 3 has an operation registration DB 30, operation execution function part 31, log DB 32, and operation knowledge DB 33. The operation device 3 performs log collection for collecting logs 10 from the log DB 32, operation setting information collection for collecting operation setting information from the operation registration DB 30, an analysis of the collected logs 10 and operation setting information, and optimization processing of remote operation. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a remote operation system for cataloging a target device by an operation device and performing remote operation.

  In the system operation, conventionally, the operation to the target server is generally performed by a remote operation using Telnet or remote control software.

  At that time, the time required for operations to perform operations while looking at the procedure and the psychological pressure to be careful not to make an operation error are the burden on the operator. It is operated in a method that executes registered operations when necessary.

FIG. 2 is a system configuration diagram showing a current remote operation system.
As shown in FIG. 2, the remote operation system S ′ includes an operation device 3 ′ connected to a target device 1 ′ such as a server via a LAN 2 ′ that is a network. The operation device 3 ′ includes operation setting information. An operation registration database 30 'for registering an operation, an operation execution function unit 31' for instructing operation execution, and a log database 32 'for storing a log 10'.

  However, in the current remote operation system shown in FIG. 2, the operation device 3 ′ only has an operation setting information registration function, an operation execution function, and an operation execution result display function.

  Accordingly, an object of the present invention is made in view of the above circumstances, and is a conventional method for executing a registered operation (operation setting information registration function, operation execution function, operation execution result display function). The purpose is to develop an operation execution base equipped with an operation result analysis (operation time required, operation execution result analysis) function and to provide a remote operation system capable of visualizing operation quality.

  A remote operation system according to the present invention includes an operation device connected to a target device via a network, and the operation device catalogs the target device to perform remote operation. , An operation registration database for registering operation setting information, an operation execution function unit for instructing operation execution, a log database for storing logs, and an operation knowledge database for registering operation registration examples. A catalog describing a series of operating procedures for the target device created based on the certificate is registered in the operation registration database, and the operation is executed from the target device. A function for collecting results and logs, storing the acquired logs of the target device in the log database, collecting logs from the log database, and operation setting information collecting operation setting information from the operation registration database It has a configuration characterized by having a function of collecting, a function of analyzing collected logs and operation setting information, and a function of optimizing a remote operation.

  According to the remote operation system of the present invention, the operation device calculates the required operation time necessary for performing an operation from the collected log as an analysis of the collected log and operation setting information, and collects the operation setting information collected. The target of the operation required time calculated in is set.

  In the remote operation system of the present invention, the operation device extracts a difference in operation required time for each phase of the operation or for the entire operation as an analysis of collected logs and operation setting information.

  In the remote operation system according to the present invention, the operation device registers an operation registration example in the operation knowledge database by an operator's operation as remote operation optimization processing.

  In the remote operation system of the present invention, the operation device uses an operation registration example obtained by searching the operation knowledge database with the keyword of the analysis result of the collected operation setting information as the remote operation optimization process. It has become.

  In the remote operation system of the present invention, the operation device corrects the operation registration contents based on the search result of the operation knowledge database as an optimization process of the remote operation.

  In the remote operation system of the present invention, the operation device presents the search result of the operator knowledge database to an operator as an operation registration optimization process.

  In the remote operation system of the present invention, the operation device has a function of creating an analysis report of the required operation time.

  In the remote operation system of the present invention, the operation device analyzes the past log and reports the transition of the operation required time as the operation report generation analysis report.

  In the remote operation system of the present invention, the operation device searches the operation knowledge database and predicts future operation time transition as an operation required time analysis report creation.

  In the remote operation system of the present invention, the operation device searches the operation knowledge database and reports a process that can be further automated as an analysis report for the required operation time.

  As described above, according to the present invention, the conventional method for executing registered operations (operation setting information registration function, operation execution function, operation execution result display function) is analyzed with operation results (operation required). By developing an operation execution platform equipped with time and operation execution result analysis functions, it is possible to obtain a remote operation system capable of realizing visualization of operation quality.

  The best mode for carrying out the present invention will be described below in detail with reference to the drawings.

  The remote operation system S of the present invention includes an operation device 3 connected to the target device 1 via a LAN (Local Area Network) 2 that is a network.

  The remote operation system S of the present invention is a system for cataloging the target device 1 by the operation device 3 and performing remote operation.

  In the remote operation system S of the present invention, the operation device 3 has an operation registration database (Data Base; DB) 30 for registering operation setting information, an operation execution function unit 31 for instructing operation execution, and a log database for storing a log 10 ( DB) 32 and an operation knowledge database (DB) 33 for registering operation registration cases.

  In the remote operation system S of the present invention, the operation device 3 stores catalogs A, B, and C in which a series of operation procedures for the target device 1 created based on the procedure manual 4 as operation setting information is described by an operation registration database. 30, the operation execution result and the log 10 are acquired from the target device 1, and the acquired log 10 of the target device 1 is stored in the log database 32.

  The remote operation system S of the present invention includes a function for the operation device 3 to collect a log for collecting the log 10 from the log database 32, a function for collecting operation setting information for collecting operation setting information from the operation registration database 30, It has a function of analyzing the collected log 10 and operation setting information and a function of optimizing the remote operation.

  In the remote operation system S of the present invention, the operation device 3 calculates and collects an operation time required for an operation for performing an operation from the collected log 10 as an analysis of the collected log 10 and operation setting information. A target for the operation required time calculated in the operation setting information is set.

  In the remote operation system S of the present invention, the operation device 3 extracts the difference in the operation required time for each phase of the operation or the entire operation as an analysis of the collected log 10 and operation setting information. .

  In the remote operation system S of the present invention, the operation device 3 registers an operation registration case in the operation knowledge database 33 by the operation of the operator 5 as an optimization process of the remote operation.

  In the remote operation system S of the present invention, the operation device 3 searches the operation knowledge database 33 using keywords (command, processing method, automation method) of the analysis result of the collected operation setting information as the optimization operation of the remote operation. The example of operation registration obtained is used.

  In the remote operation system S of the present invention, the operation device 3 corrects the operation registration contents based on the search result of the operation knowledge database 33 as an optimization process of the remote operation.

  In the remote operation system S of the present invention, the operation device 3 presents the search result of the operator knowledge database 33 to the operator 5 as an operation registration optimization process.

  The remote operation system S of the present invention has a function in which the operation device 3 creates an analysis report of the required operation time.

  In the remote operation system S of the present invention, the operation device 3 analyzes a past log and reports the transition of the operation required time as an analysis report of the operation required time.

  In the remote operation system S of the present invention, the operation device 3 searches the operation knowledge database 33 and predicts the transition of the required operation time in the future as an analysis report of the required operation time.

  In the remote operation system S of the present invention, the operation device 3 searches the operation knowledge database 33 and reports a process that can be further automated as an analysis report for the required operation time.

FIG. 1 is a system configuration diagram showing a remote operation system according to an embodiment of the present invention.
As shown in FIG. 1, the remote operation system S includes a target device 1 such as a server installed at a customer (customer) destination 6, and an operation device 3 installed at the customer destination 6 and performing remote operation on the target device 1. Consists of.

  The target device 1 and the operation device 3 are installed at the customer 6 respectively.

  As shown in FIG. 1, the operation device 3 includes an operation registration database 30 for registering operation setting information, an operation execution function unit 31 for instructing operation execution, a log database 32 for storing the log 10, and an operation registration example. And an operation knowledge database 33 for registering.

  The target device 1 and the operation device 3 are connected to each other via a LAN 2.

  The operation device 3 includes a display unit (not shown) and has a function of causing the display unit to display an operation execution result acquired from the target device 1.

  In the operation registration database 30 of the operation device 3, catalogs A, B, and C in which a series of operation procedures for the target device 1 created based on the procedure manual 4 as operation setting information are described by commands are registered.

  The log database 32 of the operation device 3 stores the log 10 of the target device 1.

  In the operation knowledge database 33 of the operation device 3, cases of operation registration are registered in advance by operations of a plurality of operators 5a, 5b, and 5c.

  In the remote operation system S of the present invention, the operation device 3 collects the log 10 from the log database 32 as log collection.

  In the remote operation system S of the present invention, the operation device 3 collects operation setting information from the operation registration database 30 as operation setting information collection.

In the remote operation system S of the present invention, the operation device 3 performs the following as an analysis of the collected log 10 and operation setting information.
The operation required time required for the operation for executing the operation is calculated from the collected log 10.
Set the target operation time calculated in the collected operation setting information.
Extract differences in operation time for each operation phase or for the entire operation.

In the remote operation system S of the present invention, the operation device 3 performs the following as an optimization process for remote operation.
Examples of operation registration are registered in advance in the operation knowledge database 33 registered by a plurality of operators 5a, 5b, 5c.
The operation knowledge database 33 is searched with keywords (command, processing method, automation method) of the analysis result of the collected operation setting information.
The search result of the operation registration case registered in the operation knowledge database 33 is reflected in the operation registration database 30.

  In the remote operation system S of the present invention, the operation device 3 presents the search result of the operation knowledge database 33 to the operator 5 as an optimization process for remote operation, and requests the adoption of the case of operation registration.

  In the remote operation system S of the present invention, the operation device 3 changes the order of operation registration cases as a remote operation optimization process.

  In the remote operation system S of the present invention, the operation device 3 changes the time at which an operation registration example is registered in the operation knowledge database 33 as remote operation optimization processing.

In the remote operation system S of the present invention, the operation device 3 performs the following as an analysis report for the required operation time.
Analyze past logs and report changes in operation time.
The operation knowledge database 33 is searched to predict the transition of the required operation time in the future.
The operation knowledge database 33 is searched and a process that can be further automated is reported.

Next, the flow of processing at the time of operation execution in the remote operation system according to the embodiment of the present invention will be described.
First, the operation device 3 registers in the operation registration database 30 catalogs A, B, and C that describe a series of operation procedures for the target device 1 created based on the procedure manual 4 as operation setting information.

  Next, the operation device 3 starts the operation execution function unit 31 in accordance with an operation execution instruction by the operation of the operator 5, then the operation device 3 acquires operation setting information from the operation registration database 30, and then the operation device 3 acquires Operation setting information is transmitted to the target apparatus 1.

  Next, the target device 1 receives the operation setting information transmitted from the operation device 3, and then executes the operation based on the operation setting information received by the target device 1, and then the target device 1 performs the operation execution result and log 10 is transmitted to the operation device 3.

  Next, the operation device 3 receives the operation execution result and the log 10 transmitted from the target device 1, and then stores the log 10 of the target device 1 received by the operation device 3 in the log database 32.

Next, the flow of optimization processing for remote operation in the remote operation system according to the embodiment of the present invention will be described.
First, the operation device 3 performs log collection for collecting the log 10 from the log database 32.

  Next, the operation device 3 collects operation setting information for collecting operation setting information from the operation registration database 30.

  Next, the log 10 collected by the operation device 3 and the operation setting information are analyzed.

  Thereafter, the operation knowledge database 33 is searched with the keyword of the analysis result of the operation setting information collected by the operation device 3, and the remote operation is optimized.

  In addition, an analysis report of the required operation time of the log analysis result collected by the operation device 3 is created.

  Further, the operation device 3 corrects the operation registration contents based on the search result of the operation knowledge database 33.

1 is a system configuration diagram showing a remote operation system according to an embodiment of the present invention. The system block diagram which shows the present remote operation system.

Explanation of symbols

1,1 'target device 2,2' LAN (network)
3, 3 'operation device 4 procedure 5, 5a, 5b, 5c operator 6 customer 10, 10' log 30, 30 'operation registration database 31, 31' operation execution function unit 32, 32 'log database 33 operation knowledge database A, B, C Catalog S, S 'Remote operation system

Claims (11)

A system comprising an operation device connected to a target device via a network, and cataloging the target device by the operation device to perform remote operation,
The operation device includes an operation registration database for registering operation setting information, an operation execution function unit for instructing operation execution, a log database for storing logs, and an operation knowledge database for registering operation registration examples. A catalog describing a series of operation procedures for the target device created based on the procedure manual as setting information is registered in the operation registration database, operation execution results and logs are acquired from the target device, and the acquired target device A function of collecting logs for storing logs in the log database and collecting logs from the log database; and an operation for collecting operation setting information from the operation registration database Remote operation system, wherein the function for constant information collection, a function for analyzing the collected log and operation setting information, that a function of performing optimization process of the remote operation.   The above operation device calculates an operation required time required for an operation for performing an operation from the collected log as an analysis of the collected log and operation setting information, and calculates the target operation required time calculated in the collected operation setting information. The remote operation system according to claim 1, wherein setting is performed.   The remote operation system according to claim 1, wherein the operation device extracts a difference in operation required time for each phase of the operation or for the entire operation as an analysis of the collected log and operation setting information.   The remote operation system according to claim 1, wherein the operation device registers an operation registration case in the operation knowledge database by an operator's operation as remote operation optimization processing.   2. The remote operation system according to claim 1, wherein the operation device uses an operation registration example obtained by searching the operation knowledge database with a keyword of an analysis result of the collected operation setting information as a remote operation optimization process. 3. .   The remote operation system according to claim 1, wherein the operation device corrects operation registration contents based on a search result of the operation knowledge database as a remote operation optimization process.   The remote operation system according to claim 1, wherein the operation device presents a search result of the operator knowledge database to an operator as an operation registration optimization process.   The remote operation system according to claim 1, wherein the operation device has a function of generating an analysis report of an operation required time.   9. The remote operation system according to claim 8, wherein the operation device analyzes a past log and reports a transition of the operation required time as an analysis report for the operation required time.   9. The remote operation system according to claim 8, wherein the operation device searches the operation knowledge database and predicts a future change in operation required time as an operation required time analysis report creation. 9. The remote operation system according to claim 8, wherein the operation device searches the operation knowledge database and reports a process that can be further automated as an analysis report for the time required for operation.

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