JP2005189968A - Program, method, and device for online sale - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To improve convenience for delivery on an online sale and quality on customer service. <P>SOLUTION: A program, method, and device for an online sale comprises: a step of selling goods through an online via a virtual shop (Website); a step of setting delivery conditions regarding delivery of goods purchased at the virtual shop by a purchaser; a step of selecting a desired delivery agent by the purchaser among a plurality of delivery agents meeting the delivery conditions; a step of preparing delivery invoice information on the basis of a delivery invoice format corresponding to the selected delivery agent, transmitting the delivery invoice information to a terminal of a seller (for example, a terminal 30<SB>1</SB>of a seller), and printing a delivery invoice attached to the goods. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to an online sales program, an online sales method, and an online sales apparatus that are suitable for online sales. In particular, the present invention can improve the convenience of delivery in online sales and improve the quality of customer service. The present invention relates to an online sales program, an online sales method, and an online sales apparatus.

  Recently, with the spread of the Internet, an online sales form in which products are sold through a virtual store (Web site) provided on the Internet has become common. In such online sales, a purchaser uses a personal computer to access a virtual store via the Internet and perform an operation (such as pressing a purchase button) to purchase a desired product, and then purchaser information (Name, address, phone number, etc.) are entered, and information on the delivery destination of the product (name, address, phone number, etc.) is entered.

  Then, the product purchased at the virtual store is delivered from the seller operated by the virtual store to the delivery destination designated by the purchaser. Further, when delivering a product, the seller enters delivery information in a delivery slip designated by the delivery company by handwriting or the like, and then attaches the delivery slip to the product.

  Here, the delivery information includes the postal code, telephone number, address, name, and postal code for the client (in this case, the purchaser), telephone number, address, name, Information on arrival date and time, product name, service type (normal, frozen, refrigerated), size, and weight.

  Then, the product with the delivery slip attached is collected by the delivery company and then delivered to the delivery destination.

JP 2002-103852 A

  By the way, in the conventional delivery industry, a number of delivery companies, both public and private, have entered the business, so the delivery slip format, delivery fee system, delivery service contents, etc. differ for each delivery company, and the number of user choices increases. ing.

  Here, for customers who use online sales, there is a need that any delivery company can be used as long as it can achieve the purpose of sending goods as quickly and safely as possible.

  However, in the case of online sales, a distributor (about one or two companies) is designated by the seller, and therefore, it is not possible to specify a delivery company with the lowest delivery charge among many delivery companies. There are many cases where the purchaser is losing money in terms of delivery fees.

  On the other hand, from the viewpoint of the seller, although there is a desire to compare many delivery companies and offer products to customers at the lowest delivery fee, comparison of delivery fees, use of delivery slips due to different formats, different delivery Since a large amount of labor and cost are required for a collection request to a supplier, it is difficult to meet the needs of such customers.

  The present invention has been made in view of the above, and provides an online sales program, an online sales method, and an online sales apparatus capable of improving the convenience of delivery in online sales and improving the quality of customer service. For the purpose.

  In order to solve the above-described problems and achieve the object, the present invention provides a product sales process for selling products online to a computer via a virtual store, and delivery of products purchased by a purchaser at the virtual store. A delivery condition setting step for setting a delivery condition with respect to, a delivery company selection step for allowing a purchaser to select a desired delivery company from a plurality of delivery companies satisfying the delivery condition, and a selection from a plurality of delivery slip formats A delivery process that creates delivery slip information based on the delivery slip format corresponding to the delivered delivery company, transmits the delivery slip information to the seller terminal, and prints the delivery slip attached to the product. It is an online sales program.

  According to the present invention, a delivery condition is set for delivery of a product purchased by a purchaser in a virtual store, a purchaser is selected from a plurality of delivery companies that satisfy the delivery condition, and a plurality of deliveries are selected. From the slip format, based on the delivery slip format corresponding to the selected delivery company, the delivery slip information is created, the delivery slip information is transmitted to the seller terminal, and the delivery slip attached to the product is printed. As a result, it is possible to improve the convenience of delivery in online sales and the quality of customer service.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the delivery trader selection step, a delivery fee for each delivery trader is presented to the purchaser.

  According to the present invention, since the delivery fee for each delivery agent is presented to the purchaser, for example, the customer can select the delivery agent with the lowest delivery fee, thereby further improving the quality of customer service. be able to.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, the computer is caused to execute a collection requesting process for requesting the delivery company corresponding to the delivery slip to collect the commodity.

  According to the present invention, since the delivery agent corresponding to the delivery slip is requested to collect the goods, the convenience of the seller can be improved.

  Further, the present invention is the above invention, wherein in the printing step, a slip number is obtained from a delivery company system corresponding to the selected delivery company, and delivery slip information including the slip number is transmitted to the seller terminal. The delivery slip is printed.

  According to the present invention, the slip number is obtained from the delivery agent system corresponding to the selected delivery agent, the delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. A delivery slip with a slip number can be obtained quickly, and the convenience of the seller can be further enhanced.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the delivery condition setting step, information on a requester and a delivery destination is set as one of delivery conditions based on an address book.

  According to the present invention, since the information on the requester and the delivery destination is set as one of the delivery conditions based on the address book, the customer can save the trouble of setting the information on the requester and the delivery destination. Convenience can be improved.

  Further, according to the present invention, in the above invention, a greeting mail creating step for causing the computer to create a greeting mail to be transmitted from the purchaser to the delivery destination of the product, and the greeting mail on a transmission date designated by the purchaser. And a greeting mail transmission step for transmitting the message.

  According to the present invention, a greeting email to be transmitted from the purchaser to the delivery destination of the product is created, and the greeting email is sent on the transmission date designated by the purchaser. Can contribute to the gift-giving act.

  The present invention also includes a product sales process for selling products online via a virtual store, a delivery condition setting step for setting delivery conditions for delivery of products purchased by a purchaser at the virtual store, and the delivery conditions Delivery based on a delivery agent selection step for allowing a purchaser to select a desired delivery agent from a plurality of delivery agents satisfying the requirements, and a delivery slip format corresponding to the selected delivery agent from a plurality of delivery slip formats A printing step of creating slip information, transmitting the delivery slip information to a seller terminal, and printing the delivery slip attached to the product.

  According to the present invention, a delivery condition is set for delivery of a product purchased by a purchaser in a virtual store, a purchaser is selected from a plurality of delivery companies that satisfy the delivery condition, and a plurality of deliveries are selected. From the slip format, based on the delivery slip format corresponding to the selected delivery company, the delivery slip information is created, the delivery slip information is transmitted to the seller terminal, and the delivery slip attached to the product is printed. As a result, it is possible to improve the convenience of delivery in online sales and the quality of customer service.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, in the delivery trader selection step, a delivery fee for each delivery trader is presented to the purchaser.

  According to the present invention, since the delivery fee for each delivery agent is presented to the purchaser, for example, the customer can select the delivery agent with the lowest delivery fee, thereby further improving the quality of customer service. be able to.

  Further, the present invention is characterized in that, in the above-described invention, the present invention includes a collection requesting step for requesting a delivery company corresponding to the delivery slip to collect the commodity.

  According to the present invention, since the delivery agent corresponding to the delivery slip is requested to collect the goods, the convenience of the seller can be improved.

  Further, the present invention is the above invention, wherein in the printing step, a slip number is obtained from a delivery company system corresponding to the selected delivery company, and delivery slip information including the slip number is transmitted to the seller terminal. The delivery slip is printed.

  According to the present invention, the slip number is obtained from the delivery agent system corresponding to the selected delivery agent, the delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. A delivery slip with a slip number can be obtained quickly, and the convenience of the seller can be further enhanced.

  Further, the present invention is characterized in that, in the above-mentioned invention, in the delivery condition setting step, information on a requester and a delivery destination is set as one of delivery conditions based on an address book.

  According to the present invention, since the information on the requester and the delivery destination is set as one of the delivery conditions based on the address book, the customer can save the trouble of setting the information on the requester and the delivery destination. Convenience can be improved.

  Further, according to the present invention, in the above invention, a greeting mail creating step for creating a greeting mail to be transmitted from the purchaser to the delivery destination of the product, and a greeting for transmitting the greeting mail on a transmission date designated by the purchaser And a mail transmission step.

  According to the present invention, a greeting email to be transmitted from the purchaser to the delivery destination of the product is created, and the greeting email is sent on the transmission date designated by the purchaser. Can contribute to the gift-giving act.

  Further, the present invention provides a merchandise selling means for selling merchandise online via a virtual store, a delivery condition setting means for setting a delivery condition for delivery of a product purchased by a purchaser in the virtual store, and the delivery condition. A delivery agent selecting means for allowing a purchaser to select a desired delivery agent from among a plurality of delivery agents satisfying the requirements, and delivery based on a delivery slip format corresponding to the selected delivery agent from a plurality of delivery slip formats Printing means for creating slip information, transmitting the delivery slip information to a seller terminal, and printing the delivery slip attached to the product.

  According to the present invention, a delivery condition is set for delivery of a product purchased by a purchaser in a virtual store, a purchaser is selected from a plurality of delivery companies that satisfy the delivery condition, and a plurality of deliveries are selected. From the slip format, based on the delivery slip format corresponding to the selected delivery company, the delivery slip information is created, the delivery slip information is transmitted to the seller terminal, and the delivery slip attached to the product is printed. As a result, it is possible to improve the convenience of delivery in online sales and the quality of customer service.

  Also, the present invention is characterized in that, in the above-mentioned invention, the delivery trader selecting means presents a delivery fee for each delivery trader to the purchaser.

  According to the present invention, since the delivery fee for each delivery agent is presented to the purchaser, for example, the customer can select the delivery agent with the lowest delivery fee, thereby further improving the quality of customer service. be able to.

  Moreover, the present invention is characterized in that, in the above-mentioned invention, a collection request means for requesting collection of the product to a delivery company corresponding to the delivery slip is provided.

  According to the present invention, since the delivery agent corresponding to the delivery slip is requested to collect the goods, the convenience of the seller can be improved.

  Further, the present invention is the above invention, wherein the printing means acquires a slip number from a delivery company system corresponding to the selected delivery company, and transmits delivery slip information including the slip number to the seller terminal. The delivery slip is printed.

  According to the present invention, the slip number is obtained from the delivery agent system corresponding to the selected delivery agent, the delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. A delivery slip with a slip number can be obtained quickly, and the convenience of the seller can be further enhanced.

  Also, the present invention is characterized in that, in the above-mentioned invention, the delivery condition setting means sets information of a requester and a delivery destination as one of delivery conditions based on an address book.

  According to the present invention, since the information on the requester and the delivery destination is set as one of the delivery conditions based on the address book, the customer can save the trouble of setting the information on the requester and the delivery destination. Convenience can be improved.

  Further, according to the present invention, in the above invention, a greeting mail creating means for creating a greeting mail to be transmitted from the purchaser to the delivery destination of the product, and a greeting for transmitting the greeting mail on a transmission date designated by the purchaser And a mail transmission means.

  According to the present invention, a greeting email to be transmitted from the purchaser to the delivery destination of the product is created, and the greeting email is sent on the transmission date designated by the purchaser. Can contribute to the gift-giving act.

  According to the present invention, a delivery condition is set for delivery of a product purchased by a purchaser in a virtual store, a purchaser is selected from a plurality of delivery companies that satisfy the delivery condition, and a plurality of deliveries are selected. From the slip format, based on the delivery slip format corresponding to the selected delivery company, the delivery slip information is created, the delivery slip information is transmitted to the seller terminal, and the delivery slip attached to the product is printed. As a result, the convenience of delivery in online sales can be improved, and the quality of customer service can be improved.

  Further, according to the present invention, since the delivery fee for each delivery company is presented to the purchaser, for example, the customer can select the delivery company with the lowest delivery fee, so that the quality of customer service can be further increased. There is an effect that can be increased.

  In addition, according to the present invention, since the collection of the product is requested to the delivery company corresponding to the delivery slip, the convenience of the seller can be improved.

  Further, according to the present invention, a slip number is obtained from a delivery agent system corresponding to the selected delivery agent, delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. Therefore, a delivery slip with a slip number can be obtained quickly, and the convenience of the seller can be further enhanced.

  Further, according to the present invention, since the information on the requester and the delivery destination is set as one of the delivery conditions based on the address book, it is possible to save the customer from setting the information on the requester and the delivery destination. There is an effect that the convenience of the customer can be enhanced.

  Further, according to the present invention, a greeting email to be sent from the purchaser to the delivery destination of the product is created, and the greeting email is sent on the transmission date designated by the purchaser. It has the effect that it can contribute to a smooth gift act.

  Hereinafter, an embodiment of an online sales program, an online sales method, and an online sales apparatus according to the present invention will be described in detail with reference to the drawings. The present invention is not limited to the embodiment.

  FIG. 1 is a block diagram showing the configuration of an embodiment according to the present invention. The figure shows an online sales system for selling products online via the Internet.

In the online sales system, the customer terminals 10 ₁ to 10 _x are x computer terminals that are used when an online sales apparatus 70 (to be described later) is accessed via the Internet 20 and products are purchased online.

These customer terminals 10 ₁ to 10 _x are operated by each customer, and are composed of a computer main body, a display device (LCD (Liquid Crystal Display) or CRT (Cathode Ray Tube)), and an input device (keyboard or mouse). . In addition, various screens (see FIGS. 11 to 18) described later are displayed on the customer terminals 10 ₁ to 10 _x .

The seller terminals 30 ₁ to 30 _y are y computer terminals operated by each seller who sells products to customers via a virtual store, and are connected to the Internet 20. These seller terminals 30 ₁ to 30 _y are composed of a computer main body, a display device, and an input device.

Further, the seller terminals 30 ₁ to 30 _y access the online sales device 70 via the Internet 20 to grasp the order status, perform maintenance of the virtual store, etc., or deliver from the online sales device 70 to be described later. Used when receiving slip information.

The printers 31 _{1 to} 31 _y are laser printers, dot impact printers, thermal printers, and the like connected to the seller terminals 30 ₁ to 30 _y , and delivery slips 32 _{1 to} 32 pasted on products purchased at the virtual store. Print _y .

FIG. 2 is a diagram showing the delivery slip 32 ₁ shown in FIG. The delivery slip 32 ₁ is used by, for example, a delivery company (Company A) among a plurality of delivery companies, and is attached to a product (package) by a seller.

Here, the delivery slip 32 ₁ corresponds to the delivery slip format 100 shown in FIG. This delivery slip format 100 is provided by the delivery company (Company A).

  In the delivery slip format 100, a requester column 101 in which a zip code, a telephone number, an address, and a name related to a requester (in this case, a purchaser) are set, and a zip code, a telephone number, an address, and a name related to a delivery destination are set. A delivery address field 102, an arrival date and time field 103 in which an arrival date and time are set, an item name field 104 in which an item name is set, a type field 105 in which a delivery service type (cool, frozen, refrigerated) is set, and a package size are set. There are a size column 106, a slip number column 107 in which a slip number is set, a delivery fee column 108 in which a delivery fee is set, and the like.

Returning to FIG. 1, the delivery destination terminals 40 ₁ to 40 _z are z computer terminals provided at the delivery destination of the product, and are connected to the Internet 20. These destination terminals 40 ₁ to 40 _z are composed of a computer main body, a display device, and an input device, and have a function of receiving a greeting mail 190 (see FIG. 19) described later.

The delivery company systems 50 ₁ to 50 _n are computer systems that are provided to correspond to a plurality of delivery companies n and execute processing related to delivery operations (collection management, delivery management, etc.). These delivery company systems 50 ₁ to 50 _n are connected to the network 60.

Shipper system 50 ₁ is operated by the company A as a shipper. Shipper system 50 ₂ is operated in Company B of the shipper. Hereinafter, similarly, the delivery company system 50 _n is operated by N companies as delivery companies.

  Each of a plurality of delivery companies performs delivery work based on its own delivery fee system, delivery service content, delivery slip format, and the like.

The online sales apparatus 70 mediates between the customer terminals 10 ₁ to 10 _x , the seller terminals 30 ₁ to 30 _y , the destination terminals 40 ₁ to 40 _z , the delivery company systems 50 ₁ to 50 _n , and a settlement system 80 described later. This device performs online sales support, delivery slip creation support, product collection support, settlement support, and the like. The online sales apparatus 70 is connected to the Internet 20 and the network 60.

  In the online sales apparatus 70, the control unit 71 controls each part of the apparatus. Details of the operation of the control unit 71 will be described later. The storage unit 72 stores computer programs and various types of information. The communication unit 73 is connected to the Internet 20 and controls communication according to a predetermined communication protocol. The communication unit 74 is connected to the network 60 and controls communication according to a predetermined communication protocol.

The customer information database 75 is a database that stores customer information regarding a plurality of customers corresponding to the customer terminals 10 ₁ to 10 _x . Specifically, as shown in FIG. 4, the customer information database 75 includes “customer ID”, “password”, “name”, “zip code”, “address”, “phone number”, “e-mail address”. "Is stored.

  “Customer ID” is an identifier for identifying a customer. The “password” is used as authentication information together with the customer ID when accessing the online sales apparatus 70. “Name” is information on the name of the customer. “Postal code” is information relating to the postal code corresponding to the customer. “Address” is information relating to an address corresponding to a customer. “Telephone number” is information relating to a telephone number corresponding to a customer. “E-mail address” is information relating to the e-mail address assigned to the customer terminal.

Returning to FIG. 1, the address book information database 76 is a database that stores address book information related to address books owned by a plurality of customers x. Specifically, the address book information database 76 stores address book information 76 _{1 to} 76 _x as shown in FIG.

These address book information 76 ₁ to 76 _x corresponds to the customer a plurality x corresponding to the customer terminal 10 ₁ to 10 _x. For example, the address book information 76 ₁ corresponds to a customer whose customer ID is 1234567 (see FIG. 4, Taro Yamada corresponding to the customer terminal 10 ₁ ).

Address book information 76 _1, "name", "zip code", "address", "telephone number", are constructed from information such as "e-mail address." “Name” is information related to names of acquaintances and friends of the customer who are acquaintances and friends of the address book (hereinafter referred to as address book constituents).

  “Postal code” is information relating to the postal code of the address book constituent. “Address” is information regarding the address of the address book constituent. “Telephone number” is information regarding the telephone number of the address book constituent. “E-mail address” is information relating to the e-mail address of the address book composer.

  The delivery company information database 77 is a database that stores delivery company information regarding a plurality of delivery companies. Specifically, as shown in FIG. 6, the delivery company information database 77 stores delivery company information including “delivery company name”, “delivery fee table file”, “delivery slip format file”,. Storing. This delivery company information is stored corresponding to each of a plurality of n delivery companies.

  The “delivery company name” is the name (company name, title, shop name, etc.) of each delivery company (plurality of n). The “delivery fee table file” is a file name of a delivery fee table applied by the delivery company. The delivery fee table is a list of delivery fees corresponding to each delivery section (for example, Tokyo to Hokkaido). The “delivery slip format file” is a file corresponding to the format of the delivery slip used for delivery uniquely used by the delivery company.

  For example, in the delivery company (Company A), the delivery slip format 100 (see FIG. 3) described above is used. For other delivery companies, a delivery format different from the delivery slip format 100 is stored in the delivery company information database 77.

Returning to FIG. 1, the virtual store information database 78 is a database that stores virtual store information related to each virtual store (Web site) operated by a plurality of y sellers corresponding to the seller terminals 30 ₁ to 30 _y. . As this virtual store information, information on each screen (see FIGS. 11 to 18) constituting the virtual store (Web site), information on the product name, product description, size, weight, price, etc. regarding the product being sold Is mentioned.

  The delivery information database 79 is a database that stores delivery information managed when delivering a product purchased at a virtual store to a delivery destination.

  Specifically, as shown in FIG. 7, the delivery information database 79 includes “slip number”, “issue date”, “collection date”, “collection store / collection vehicle”, “delivery person”, “delivery”. "Price", "Customer code", "Size", "Delivery date", "Delivery time", "Type", "Destination", "Requester", "Greeting mail file", "Greeting mail transmission date" ... The delivery information which consists of etc. is stored. This delivery information is stored in correspondence with each product shipped from the seller.

The “slip number” is a number assigned by the online sales apparatus 70 from the designated delivery company system among the delivery company systems 50 ₁ to 50 _n with the purchase of the product as a trigger, and uniquely identifies the product (package). It is a number for identification. This slip number is used for tracking and management of merchandise. For example, in the case of the delivery company system 50 ₁ (Company A), the slip number is set in the slip number column 107 (see FIG. 3).

  The “issue date” is the date when the slip number is issued. The “collection date” is the date on which the goods are collected. The “collection store / collection vehicle” is the name of the store or sales office where the product is collected, or the number of the vehicle headed for the collection. The “delivery person in charge” is the name of the person in charge of delivery who collected the product. “Delivery fee” is a fee for delivery of the product, and is set in the delivery fee column 108 (see FIG. 3), for example.

  The “customer code” is a code for uniquely identifying the client on the delivery company side. The “size” is a numerical value obtained by adding up the vertical, horizontal, and height of the product. The “delivery date” is the date on which the product is delivered to the delivery destination. “Delivery time” is the time when the product is delivered to the delivery destination. “Type” is a type of delivery service (normal, cool, frozen, refrigerated), and corresponds to, for example, the type column 105 (see FIG. 3).

  “Destination” is a postal code, an address, a telephone number, a name, or the like related to the destination of the product, and corresponds to, for example, the destination column 102 (see FIG. 3). “Requester” is a zip code, address, telephone number, name, etc. relating to the requester of the product, and corresponds to, for example, the requester column 101 (see FIG. 3).

  The “greeting mail file” is a file related to a greeting mail (for example, greeting mail 190: see FIG. 19) transmitted from the purchaser to the delivery destination when the product to be delivered is a gift or the like. The “greeting mail transmission date” is the date when the greeting mail is transmitted to the delivery destination, and is set by the purchaser when the greeting mail is created.

  Returning to FIG. 1, the payment system 80 is connected to the network 60 and is a system for paying for the price of goods purchased at a virtual store and a delivery fee.

  Next, the operation of the embodiment will be described with reference to FIGS. 8-10 is a figure explaining the operation | movement of one Example.

In the following, after a customer (Taro Yamada) corresponding to the customer terminal 10 ₁ purchases a product at a virtual store operated by a seller corresponding to the seller terminal 30 ₁ , the product corresponds to the destination terminal 40 ₁ . The case of delivery to the delivery destination (company A) is explained.

In step SA1 shown in FIG. 8, among the customer terminals 10 ₁ to 10 _x , for example, the customer terminal 10 ₁ accesses the online sales apparatus 70 via the Internet 20. Thus, in step SA2, the control unit 71 of the online sales apparatus 70 makes the display device of the customer terminal 10 ₁ a product screen 110 shown in FIG. 11 (not shown).

This product screen 110 is a top page of the virtual store, which is operated by the seller that corresponds to the seller terminal 30 _1. The product screen 110, product image 111 _{1-111 3,} item description field 112 _{1-112 3,} purchase button 113 _{1-113 3} or the like is displayed.

At step SA3, the control unit 71 determines whether any of the purchase button of the purchase button 113 _{1-113 3} is pressed, in this case, the result of determination as "No", and repeats the same determination.

Then, the purchaser presses the purchase button 113 _{1 in} order to purchase the product corresponding to the product image 111 ₁ using the input device (not shown) of the customer terminal 10 ₁ . Thereby, the control unit 71 sets “Yes” as a result of the determination made at step SA3. At step SA4, between the online sales system 70 and the customer terminal 10 _1, using the authentication screen 120 shown in FIG. 12, the authentication process is executed.

On this authentication screen 120, a customer ID setting field 121, a password setting field 122, and an OK button 123 are displayed. In the authentication processing, the control unit 71 displays an authentication screen 120 on the display device of the customer terminal 10 ₁ (not shown). The customer sets the customer ID and password in the customer ID setting field 121 and the password setting field 122, and then presses an OK button 123.

  Thereby, the control part 71 inquires the customer information database 75 (refer FIG. 4) using the set customer ID and password as a key. In step SA5, the control unit 71 determines whether or not the customer is authenticated, that is, whether or not the inquiry result is coincident. In this case, the determination result is “Yes”. When the determination result in step SA5 is “No”, the control unit 71 ends the series of processes.

At step SA6, the control unit 71 displays on the delivery condition setting screen 130 display of the customer terminal 10 ₁ (not shown) shown in FIG. 13. The delivery condition setting screen 130 is a screen for setting delivery conditions regarding purchased products. The delivery conditions include the postal code, address, name, and telephone number of the client, the postal code of the delivery destination, address, name, telephone number, delivery date, time zone, type, size, weight, and the like.

  In the delivery condition setting screen 130, a requester information setting column 131 is a column for setting a zip code, an address, a name, and a telephone number related to a requester (in this case, a purchaser) of the product.

  Here, the control unit 71 acquires the customer information from the customer information database 75 (see FIG. 4) using the customer ID of the customer as a key, and stores the requester information corresponding to the customer information in the requester information setting field 131. Set automatically.

  The delivery destination information setting column 132 is a column for setting a postal code, an address, a name, and a telephone number related to the delivery destination of the product. At this time, the destination information setting field 132 is blank.

  The delivery destination selection button 133 is a button for selecting a delivery destination from the address book (address book information database 76: see FIG. 5) possessed by the requester (purchaser). The other delivery condition setting field 134 is used to set the delivery time zone of the product, the type of delivery service (normal, cool, frozen, refrigerated), the size of the product (vertical + horizontal + height), and the weight of the product. It is a column of.

  Here, the control unit 71 refers to the virtual store information database 78, acquires information on the size and weight of the purchased product, and obtains each of the “size” and “weight” in the other delivery condition setting column 134. Automatically set in the column. The delivery company comparison button 135 is a button that is pressed when comparing delivery companies from the aspect of charge.

  Returning to FIG. 8, in step SA7, the control unit 71 determines whether or not the destination selection button 133 (see FIG. 13) has been pressed. In this case, the determination result is “No” and the determination is repeated.

  The customer (Taro Yamada) sets information in the “delivery date”, “time zone”, and “type” fields of the other delivery condition setting field 134, and then presses the delivery destination selection button 133. Thereby, the control unit 71 sets “Yes” as a result of the determination made at step SA7.

At step SA8, the control unit 71 as a key the customer ID of the customer, after acquiring the address book information 76 ₁ from the address book information database 76 (see FIG. 5), based on the address book information 76 _1, Fig. to display a destination selecting screen 140 shown in 14 on the display device of the customer terminal 10 ₁ (not shown).

The destination selection screen 140, the address book configuration list 141 corresponding to the address book information 76 _1, and the decision button 142 are displayed. The address book composer list 141 lists names, addresses, postal codes, and telephone numbers of address book composers as delivery destination candidates. In step SA9 shown in FIG. 8, the control unit 71 determines whether or not the determination button 142 is pressed. In this case, the determination result is “No” and the determination is repeated.

Then, the customer may use the input device of the customer terminal 10 ₁ (not shown), after selecting the "Japan Hanako" in the address book configuration list 141, and presses the determination button 142. Thereby, the control part 71 sets the determination result of step SA9 to "Yes".

In step SA10, the control unit 71 displays on the delivery condition setting screen 130 display of the customer terminal 10 ₁ (not shown) shown in FIG. 13. Here, the control unit 71 automatically sets the postal code, address, name, and telephone number corresponding to the delivery destination selected on the delivery destination selection screen 140 in the delivery destination information setting field 132 of the delivery condition setting screen 130.

  In step SA11, the control unit 71 determines whether or not the delivery company comparison button 135 on the delivery condition setting screen 130 is pressed. In this case, the determination result is “No” and the determination is repeated. When the delivery company comparison button 135 is pressed by the customer, the control unit 71 sets “Yes” as a result of the determination made at step SA11.

At step SA12 shown in FIG. 9, the control unit 71 displays on the shipper selection screen 150 to the display device of the customer terminal 10 ₁ (not shown) shown in FIG. 15. Specifically, the control unit 71 sends the delivery condition information (requester information, delivery destination information, desired delivery date, time zone, type, size, weight) set on the delivery condition setting screen 130 to the delivery company information database 77. This is applied to the delivery fee table file of each delivery company in (see FIG. 6), and the delivery charge is calculated for each delivery company. In calculating the delivery fee, since the merchandise is shipped from the seller, the starting point of the delivery section is the seller's address.

  Next, the control unit 71 displays a delivery fee list 151 representing a delivery fee for each delivery company on the delivery company selection screen 150 based on the above calculation. A delivery request button 152A, a delivery request button 152B,..., And a delivery request button 152N are displayed on the delivery company selection screen 150 in correspondence with delivery companies (Company A, Company B,..., Company N). ing.

  In step SA13, the control unit 71 determines whether any of the delivery request buttons 152A, delivery request buttons 152B,..., Delivery request button 152N on the delivery company selection screen 150 has been pressed. In this case, the determination result is “No” and the determination is repeated.

  Then, the customer presses a delivery request button 152A (Company A) corresponding to the cheapest delivery fee in the delivery fee list 151. Thereby, the control part 71 sets the determination result of step SA13 to "Yes."

In step SA14, the control unit 71 requests the delivery company system 50 ₁ corresponding to the delivery company corresponding to the delivery request button 152A (in this case, company A) to number the slip number.

In step SA15, the delivery company system 50 ₁ executes a numbering process of numbering the slip number. In step SA16, the shipper system 50 ₁ is numbered been document number (e.g., 1234-1234-1234) and notifies the online sales device 70.

  In step SA17, the control unit 71 of the online sales apparatus 70 adds a new record to the delivery information database 79 (see FIG. 7), and sets the delivery information including the slip number in the new record, thereby delivering the delivery information database 79. Update.

In step SA18, the control unit 71, a delivery order form screen 160 shown in FIG. 16, is displayed on the display device of the customer terminal 10 ₁ (not shown). The delivery slip screen 160 includes delivery slip information 161 in which the delivery conditions and delivery charges set in the delivery condition setting screen 130 are set in the delivery slip format 100 (see FIG. 3) corresponding to the company A, and OK. A button 162 is displayed.

  In step SA19, the control unit 71 determines whether or not the OK button 162 is pressed. In this case, the determination result is “No” and the determination is repeated. Then, after confirming the delivery slip information 161, the customer presses an OK button 162.

Thereby, the control unit 71 sets “Yes” as a result of the determination made at step SA19. In step SA20, the control unit 71 transmits the delivery slip information 161 to the seller terminal 30 _1. In step SA21, after receiving the delivery slip information 161, the seller terminal 30 ₁ causes the printer 31 ₁ to print the delivery slip 32 ₁ (see FIG. 2) based on the delivery slip information 161.

In step SA22, the seller, the goods that were purchased by the purchaser (Taro Yamada), paste the printed delivery slip 32 _1. In step SA23, the product is awaiting collection.

In step SA24, the control unit 71 of the online sales apparatus 70 transmits the collection request information including the delivery slip information 161 and the information of the collection destination (seller's address) to the delivery company system 50 ₁ (Company A), and the product. Request a pickup.

In step SA25, the shipper system 50 ₁ stores the collection request information to its own database, instructs the pickup with respect to delivery person. As a result, in step SA26, the delivery person goes to the seller and collects the product with the delivery slip 32 ₁ (see FIG. 2) attached thereto. The product is delivered to the delivery destination. Note that the purchase price and delivery fee of the product are settled by the settlement system 80.

At step SA27 shown in FIG. 10, the control unit 71, a greeting mailing whether selection screen 170 shown in FIG. 17, is displayed on the display device of the customer terminal 10 ₁ (not shown). This greeting mail transmission presence / absence selection screen 170 is a screen for selecting whether or not to send a greeting mail from the customer to the delivery address. On the greeting mail transmission presence / absence selection screen 170, a YES button 171 and a NO button 172 are shown.

  In step SA28, the control unit 71 determines whether or not the NO button 172 is pressed. In this case, the determination result is “No”. In step SA29, the control unit 71 determines whether or not the YES button 171 is pressed. In this case, the determination result is “No”. Thereafter, the control unit 71 repeats the determinations of step SA28 and step SA29 until the determination result of step SA28 or step SA29 becomes “Yes”.

  Here, when the YES button 171 is pressed by the customer, the control unit 71 sets “Yes” as a result of the determination made at step SA29. When the determination result in step SA28 is “Yes”, the process in step SA36 is executed.

In step SA30, the control unit 71, a greeting mail creation screen 180 shown in FIG. 18, is displayed on the display device of the customer terminal 10 ₁ (not shown). The greeting email creation screen 180 is a screen for creating a greeting email.

In the greeting mail creation screen 180, a destination name setting field 181 is a field for setting the name (Hanako Nihon) of the destination. Destination e-mail address setting field 182, e-mail address (in this case, corresponds to the addressee terminal 40 ₁ e-mail address) of the destination is a field for setting.

Note that the addressee name setting box 181 and the destination e-mail address setting column 182, the control unit 71, the automatic setting in the address book information 76 ₁ Name (Japan Hanako) and email address (Hanakoattoaaa.Co.Jp) is Is done.

The client name setting column 183 is a column for setting the client name (Taro Yamada). The client email address setting column 184, (in this case, corresponding to the customer terminal 10 ₁ e-mail address) The client e-mail address is a field for setting.

  In the requester name setting field 183 and the requester e-mail address setting field 184, the name (Taro Yamada) and the e-mail address (taro@abc.com) corresponding to the customer are automatically set by the control unit 71. The

The title setting column 185 is a column for setting the title of the greeting mail. The greeting mail transmission date setting field 186 is a field for setting a date for transmitting the greeting mail to the delivery destination (destination terminal 40 ₁ ). The text setting field 187 is a field for setting the text of the greeting mail. The creation completion button 188 is a button that is pressed when the creation of the greeting email is completed.

Returning to FIG. 10, in step SA31, the controller 71 determines whether or not the creation completion button 188 has been pressed. In this case, the determination result is “No” and the determination is repeated. Then, the customer, using the input device of the customer terminal 10 ₁ (not shown), the title setting column 185, the greetings mailing date setting box 186 and text setting field 187 titles, after setting the greeting mailing date and Text Then, the creation completion button 188 is pressed.

  Thereby, the control part 71 sets the determination result of step SA31 to "Yes". In step SA32, the control unit 71 stores the greeting mail file and greeting mail transmission date information created on the greeting mail creation screen 180 in the delivery information database 79 (see FIG. 7), and updates the delivery information database 79. .

  In step SA33, the control unit 71 determines whether or not today is the greeting mail transmission date of the delivery information database 79. In this case, the determination result is “No” and the determination is repeated.

When the determination result in step SA33 is “Yes”, in step SA34, the control unit 71 acquires the greeting mail file from the delivery information database 79, and based on this, the greeting mail 190 shown in FIG. Transmit to terminal 40 ₁ . In step SA35, the addressee terminal 40 ₁ receives a greeting mail 190. In this way, Hanako Nihon recognizes that year-end gifts are sent from Taro Yamada.

  When the delivery date comes, in step SA36, the person in charge of the delivery company (Company A) delivers the product to Hanako Nihon. In step SA37, Hanako Nihon receives the product.

As described above, according to one embodiment, the delivery conditions (delivery condition setting screen 130: see FIG. 13) regarding the delivery of the goods purchased by the purchaser at the virtual store (Web site: the merchandise screen 110: see FIG. 11). ) To allow the purchaser to select a desired delivery company from a plurality of delivery companies that satisfy the delivery condition, and based on the delivery slip format corresponding to the selected delivery trader from the plurality of delivery slip formats The delivery slip information (for example, delivery slip information 161: see FIG. 16) is created, the delivery slip information is transmitted to the seller terminal (for example, the seller terminal 30 ₁ ), and the delivery slip (for example, attached to the product) , Delivery slip 32 ₁ : see FIG. 2), it is possible to improve the convenience of delivery in online sales and improve the quality of customer service.

  Further, according to one embodiment, as shown in FIG. 15, since the delivery fee for each delivery company is presented to the purchaser, for example, the customer selects the delivery company with the lowest delivery charge. Since it can be selected, the quality of customer service can be further improved.

  Further, according to one embodiment, as shown in FIG. 9 (step SA24), since the delivery agent corresponding to the delivery slip is requested to collect the goods, the convenience of the seller can be improved. it can.

  Further, according to one embodiment, as shown in FIG. 9 (steps SA14 to SA16), the slip number is obtained from the delivery company system corresponding to the selected delivery company, and the delivery slip information including the slip number is obtained. Is sent to the seller terminal and the delivery slip is printed, so that the delivery slip with the slip number can be obtained quickly, and the convenience of the seller can be further enhanced.

  In addition, according to one embodiment, as shown in FIG. 13, based on the address book (address book information database 76: see FIG. 5), information on the requester and the delivery destination is set as one of the delivery conditions. As a result, it is possible to save the customer from setting the information of the client and the delivery destination, and further improve the convenience of the customer.

  Also, according to one embodiment, as shown in FIG. 18, a greeting email to be sent from the purchaser to the delivery destination of the product is created, and the greeting email is sent on the sending date designated by the purchaser. Therefore, it can contribute to a smooth gift giving act between the purchaser and the delivery destination.

  Although one embodiment according to the present invention has been described in detail with reference to the drawings, a specific configuration example is not limited to this one embodiment, and design changes and the like within a scope not departing from the gist of the present invention are possible. Even if it exists, it is included in this invention.

  For example, in the above-described embodiment, a program for realizing the function of the online sales apparatus 70 shown in FIG. 1 is recorded on the computer-readable recording medium 300 shown in FIG. Each function may be realized by reading the recorded program into the computer 200 shown in FIG.

  A computer 200 shown in the figure includes a CPU (Central Processing Unit) 210 that executes the above-described program, an input device 220 such as a keyboard and a mouse, a ROM (Read Only Memory) 230 that stores various data, an operation parameter, and the like. RAM (Random Access Memory) 240, a reading device 250 for reading a program from the recording medium 300, and an output device 260 such as a display and a printer.

  The CPU 210 implements the above-described functions by reading a program recorded on the recording medium 300 via the reading device 250 and executing the program. Examples of the recording medium 300 include an optical disk, a flexible disk, and a hard disk.

  As described above, the online sales program, online sales method, and online sales apparatus according to the present invention are useful for online sales using the Internet.

It is a block diagram which shows the structure of one Example concerning this invention. It is a figure which shows the delivery slip 32 ₁ shown in FIG. It is a figure which shows the delivery slip format 100 in the same Example. It is a figure which shows the customer information database 75 shown in FIG. It is a figure which shows the address book information database 76 shown in FIG. It is a figure which shows the delivery company information database 77 shown in FIG. It is a figure which shows the delivery information database 79 shown in FIG. It is a figure explaining operation | movement of the same Example. It is a figure explaining operation | movement of the same Example. It is a figure explaining operation | movement of the same Example. It is a figure which shows the goods screen 110 in the same Example. It is a figure which shows the authentication screen 120 in the same Example. It is a figure which shows the delivery condition setting screen 130 in the same Example. It is a figure which shows the delivery destination selection screen 140 in the same Example. It is a figure which shows the delivery company selection screen 150 in the same Example. It is a figure which shows the delivery slip screen 160 in the same Example. It is a figure which shows the greeting mail transmission presence / absence selection screen 170 in the same Example. It is a figure which shows the greeting mail preparation screen 180 in the same Example. It is a figure which shows the greeting mail 190 in the same Example. It is a block diagram which shows the structure of the modification of the same Example.

Explanation of symbols

10 ₁ to 10 _x customer terminal 30 ₁ to 30 _y seller terminal 31 _{1 to} 31 _y printer 32 _{1 to} 32 _y delivery slip 40 _{1 to} 41 _z destination terminal 50 ₁ to 50 _n delivery company system 70 online sales device 71 control unit 75 Customer information database 76 Address book information database 77 Delivery company information database 78 Virtual store information database 79 Delivery information database

Claims (18)

On the computer,
A product sales process that sells products online through virtual stores;
A delivery condition setting step for setting delivery conditions for delivery of the product purchased by the purchaser in the virtual store;
A delivery company selection step for allowing a purchaser to select a desired delivery company from among a plurality of delivery companies satisfying the delivery conditions;
A delivery slip information is created based on a delivery slip format corresponding to a selected delivery company from a plurality of delivery slip formats, the delivery slip information is transmitted to the seller terminal, and delivered to the product. A printing process for printing a voucher;
Online sales program for running.   2. The online sales program according to claim 1, wherein in the delivery company selection step, a delivery fee for each delivery company is presented to the purchaser.   3. The online sales program according to claim 1, wherein the computer is caused to execute a collection requesting step of requesting a delivery company corresponding to the delivery slip to collect the goods. 4.   In the printing step, a slip number is acquired from a delivery agent system corresponding to the selected delivery agent, delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. The online sales program according to any one of claims 1 to 3.   5. The online sales program according to claim 1, wherein in the delivery condition setting step, information on a requester and a delivery destination is set as one of delivery conditions based on an address book.   A greeting email creating step for causing the computer to create a greeting email to be sent from the purchaser to the delivery destination of the product, and a greeting email sending step for sending the greeting email on the sending date designated by the purchaser are executed. The online sales program according to any one of claims 1 to 5, wherein: A product sales process that sells products online through virtual stores;
A delivery condition setting step for setting delivery conditions for delivery of the product purchased by the purchaser in the virtual store;
A delivery company selection step for allowing a purchaser to select a desired delivery company from among a plurality of delivery companies satisfying the delivery conditions;
A delivery slip information is created based on a delivery slip format corresponding to a selected delivery company from a plurality of delivery slip formats, the delivery slip information is transmitted to the seller terminal, and delivered to the product. A printing process for printing a voucher;
An online sales method characterized by including:   8. The online sales method according to claim 7, wherein, in the delivery company selection step, a delivery fee for each delivery company is presented to the purchaser.   9. The online sales method according to claim 7 or 8, further comprising a collection requesting step of requesting the delivery company corresponding to the delivery slip to collect the goods.   In the printing step, a slip number is acquired from a delivery agent system corresponding to the selected delivery agent, delivery slip information including the slip number is transmitted to the seller terminal, and the delivery slip is printed. The online sales method according to any one of claims 7 to 9.   The online sales method according to any one of claims 7 to 10, wherein in the delivery condition setting step, information on a client and a delivery destination is set as one of delivery conditions based on an address book.   A greeting email creating step for creating a greeting email to be sent from the purchaser to the delivery destination of the product, and a greeting email sending step for sending the greeting email on a sending date designated by the purchaser. The online sales method according to any one of claims 7 to 11. Product sales means for selling products online through virtual stores;
A delivery condition setting means for setting a delivery condition for delivery of the product purchased by the purchaser in the virtual store;
A delivery agent selection means for allowing the purchaser to select a desired delivery agent from among a plurality of delivery agents satisfying the delivery condition;
A delivery slip information is created based on a delivery slip format corresponding to a selected delivery company from among a plurality of delivery slip formats, the delivery slip information is transmitted to a seller terminal, and delivered to the product. Printing means for printing slips;
An online sales device characterized by comprising:   14. The online sales apparatus according to claim 13, wherein the delivery trader selection means presents a delivery fee for each delivery trader to the purchaser.   15. The online sales apparatus according to claim 13 or 14, further comprising a collection request means for requesting collection of the product to a delivery company corresponding to the delivery slip.   The printing means acquires a slip number from a delivery agent system corresponding to the selected delivery agent, transmits delivery slip information including the slip number to the seller terminal, and prints the delivery slip. The online sales device according to any one of claims 13 to 15.   The on-line sales apparatus according to any one of claims 13 to 16, wherein the delivery condition setting means sets information on a requester and a delivery destination as one of delivery conditions based on an address book. A greeting mail creating means for creating a greeting mail to be transmitted from the purchaser to the delivery destination of the product, and a greeting mail transmitting means for transmitting the greeting mail on a transmission date designated by the purchaser. The online sales device according to any one of claims 13 to 17.

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