JP2002329020A - Method to make offer of service to electric vehicles buisiness - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method by which maintenance services such as inspections of electric vehicles and measures against their accidents, etc., can be performed exactly and efficiently. SOLUTION: In this method, an electric vehicles service company concludes contracts for various kinds of service with a railroad company concerning all or a part of equipments and machineries of electric vehicles 200; a service center of the company watches operation conditions of equipments and machineries on the electric vehicles 200 of the contract object or measures various kinds of data concerning the operation conditions of them all the time, and the information on these data are transmitted by a transmitter-receiver set on the vehicles and are recorded; when events of the contract objects happen, information or services based on the contracts is offered to designated points of the railroad company.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electric vehicle and a method of providing a service for operating an electric vehicle to a railway company operating the electric vehicle.

[0002]

2. Description of the Related Art Conventionally, railway vehicles have been regularly inspected for repair items such as work inspections, monthly inspections, and heavy inspections by railway companies. Of these, monthly and heavy inspections are carried out after putting the vehicle in a garage, stopping the vehicle, and taking time.

However, many of the inspection items can be recorded during commercial operation, and the data recorded during commercial operation reflects the conditions at the time of actual use.

When a failure occurs in a device in an electric car, the railway company informs the garage or crew of the train by contacting the manufacturer of the failed device or device, a design maker, or a related maker by telephone, facsimile, or the like. After the manufacturer receives the contact, the technician in charge is contacted, and the technician collects information and data.

[0005] However, accurate information is difficult to be transmitted, and it is usual to go to the site anew, analyze the failure again with the current vehicle, repair and take measures. In this case, it often takes time and labor to arrange the parts even if the faulty parts are known, or to go back and repair them, so it takes time to recover, during which time the vehicle can not be in commercial operation, The occupancy rate was reduced, causing damage to the railway company and causing inconvenience to passengers. In addition, improper measures taken by the crew in the event of a failure could lead to an unsafe situation.

[0006]

As described above, in the past, in maintenance services such as electric vehicle inspection and accident countermeasures, inspections are performed as needed when inspections are required. Since no countermeasures have been taken, once an accident occurs, there is a possibility that a major obstacle will occur in rail transport, and it has been desired to take some measures.

SUMMARY OF THE INVENTION An object of the present invention is to provide a method for providing service in a business, in which maintenance services such as electric vehicle inspection and accident countermeasures are performed accurately and efficiently.

[0008]

According to the present invention, a railway company including a railway company center and a garage, an electric vehicle, and an electric vehicle service center for providing services related to the operation of the electric vehicle are connected by communication means. A service contract for the electric vehicle is made between the railway company and the electric vehicle service center, and the contracted service is provided to at least one of the railway company and the electric vehicle. Collecting the monitor data pertaining to the operation of the electric vehicle mounted on the electric vehicle and sending the collected monitor data to the electric vehicle service center via the communication means; and Providing a service in accordance with the contract to at least one of the electric vehicle and the railway company based on the contents of the contract. That.

The service to be provided is a communication function service for providing a communication function between the railway company center on the ground side and the electric vehicle on the vehicle side via the electric vehicle service center. It is characterized by.

[0010] The service to be provided is, when it is determined based on the monitor data and data held in advance that a location related to the operation of the electric vehicle is faulty, a first-aid notification for the electric vehicle, the railway company center, This is a failure service that provides information on a failure notification and a repair procedure to at least one of the railway company and the electric vehicle via the electric vehicle service center.

[0011] The service to be provided is to record predetermined inspection item data by collecting the monitor data during at least one of operation and stop of the electric vehicle, and to record the recorded inspection item data. Is transmitted to the railway company.

[0012] The service to be provided is, when it is determined based on the monitor data and data held in advance that a device mounted on the electric vehicle is out of order, a first-aid contact for the electric vehicle, the railway company center, This is a maintenance service for providing at least one of the railway company center side and the electric vehicle via the electric vehicle service center with a notification of a failure and information on a repair procedure.

[0013] The service to be provided is an upgrade service that prompts the railway company center to upgrade the equipment according to a version upgrade period and a cycle of the equipment installed in the electric vehicle based on the contract. And

[0014] The service to be provided is such that when a device equipped in the electric car receives a notification that data update is required from the railway company center, update data for the device is created and the created update data is transmitted to the electric vehicle. It is a data update service for transmitting data to the device and updating the data.

[0015] The service to be provided is as follows: when the crew member of the electric car is observed as image data at the electric car service center as monitor data, and when the crew determines that an emergency has occurred, And an emergency response service for making an emergency call to the railway company center side.

The service to be provided is an information service for selecting data on the electric vehicle held at the electric vehicle service center and providing the selected data to the railway company center. .

According to the present invention, the railway company, the electric car, and the electric car service center are connected by communication means, and the electric car service center constantly monitors monitor data relating to the operation of the electric car. Therefore, it is possible to always grasp the state of the electric car and to provide services such as maintenance to at least one of the railway company center and the electric car based on the monitor data and the contents of the prior contract. Maintenance services, such as repairs and accident countermeasures, can be performed accurately and efficiently.

[0018]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A method for providing service to an electric vehicle according to the present invention as a business will be described below with reference to the drawings.

FIG. 1 shows a system configuration of the present invention.
Company center 100 having a vehicle and an antenna 4 and a garage 1
10, an electric car 200 having three trains in the figure, and an electric car service center of an electric car service company that specializes in maintenance and inspection services related to the operation of the electric car 200. 300 and the parts warehouse terminal 310 are connected to each other by communication means for enabling real-time information exchange with each other by satellite communication and terrestrial communication by the communication satellite 400.

This communication means includes a railway company center 100,
Garage 110, electric car 200, electric car service center 30
0, which is realized by the transceiver 2 and the antenna 4 and the like provided in the parts warehouse terminal 310, and a general line, a dedicated line, and the like are used for transmission.

The electric car service center 300 is provided with a service car 320 for going straight to the electric car 200.

The electric car 200 has an on-board driver's cab terminal 1 and an on-board transceiver 2. In FIG. 1, among the many devices provided for each vehicle, the device 7 mounted on each vehicle is a monitoring target. These devices 7 are connected by an in-vehicle LAN 8. The device 7 includes a device monitor 9 for monitoring the device 7 and collecting the monitoring data (monitor data), and a dedicated power supply 10 for the device monitor 9. The monitor data from the device monitor 9 is transmitted to the in-vehicle LAN 8,
It is sent to the electric vehicle service center 300 via the transceiver 2 and the antenna 4.

The electric vehicle service center 300 on the electric vehicle service company side, which is on the ground side,
By providing the computer 5 and the storage device 6 for holding technical information, it receives monitor data from the device monitor 9 of the electric vehicle 200 and has the same information or technology as the design and manufacturer of the electric vehicle 200 and the installed devices. Maintains know-how and functions as a service providing means.

These pieces of technical information are digitized, stored in the storage device 6 in the form of a database, and necessary information can be used for retrieval or can be retrieved. For example, all documents related to electric vehicles such as wiring diagrams, circuit diagrams, manufacturing drawings, structural drawings, functional specifications, instruction manuals, etc., can be digitized so that necessary information can be searched and retrieved. Has become.

In the storage device 6, the formation number, car number,
An apparatus or the like makes it possible to make a database so that it can be searched, record it, or take out the record.
These pieces of information are stored in a database in association with each other, and can be taken out by the computer 5 of the service center.

As shown in FIG. 2, the information in the storage device 6 is such that the record 6a, the vehicle information 6b, the technology 6c, the history 6d, the part 6e, and the document 6f are associated with each other. In addition, when adding new information or records or updating information, the information is associated with the storage device 6 in the same manner as described above and is stored in a database.

The railway company side and the electric car service company side
As shown in FIG. 3, when introducing a new vehicle or in a conventional vehicle to be maintained, one or a plurality of service contracts are concluded for the entire formation, devices, and devices.

The service contract 500 includes a communication function service 510, a failure service 520, and a repair service 53.
0, a maintenance service 540, an upgrade service 550, a data update service 560, an emergency response service 570, and an information service 580. Details of each service will be described later.

The telephone number, IP address, mail address, and the like are set in advance for the electric car 200 on the car, the electric car service center 300 on the ground, the railway company center 100, and the garage 110, respectively. This is for selecting an address of a necessary place between each department on the vehicle and on the ground, automatically reporting to a designated place when an event occurs, and performing a quick action.

The communication means includes means for performing broadcast communication at a plurality of locations. Similarly, it is preferable that information can be provided from the ground to the vehicle.

The terminal 3, which is a transmitter / receiver server of the electric car service center 300, is connected to a computer 5, and the computer 5 can retrieve technical information, instruction manuals, various records, and the like. Information from the railway company center 100 can be newly recorded. In addition, it is preferable that the communication function of the transmission / reception server of the terminal 3 can transmit and receive a large amount of data in real time.

Each terminal 3 of the electric car 200 on the car and the electric car service center 300 on the ground is provided with a monitor screen for operation, a keyboard for operation and character input, and a microphone for voice input. Terminal 3 of the electric car service center 300 and the railway company center 100 on the ground
The terminal 3 is provided with an output buzzer and a lamp for emergency use on the electric vehicle 200. Cameras for video input are installed in places where video input is required, such as driver seats and passenger seats. All of them can be used as monitor data for information communication with various parts via each terminal 3 and the transceiver.

From above the electric car 200, audio from the driver's seat, information data from the equipment, and in-vehicle video from the camera can be sent as monitor data to each section on the ground.

The information data, operator's voice, mail, text, and video screens can also be sent from each section on the ground to each section on the car and other sections on the ground.

Under the above configuration, the on-board device or equipment 7 of the electric car 200 is connected to the on-board LAN 8 via a monitoring system for transmitting information, and the transceiver 2 for wireless transmission connected to the monitoring system is connected. For example, it communicates with the computer 5 of the electric vehicle service center 300 on the ground side, the computer 100A of the railway company center 100, and the transceiver of the terminal 3 of the garage 110 to which the contracted vehicle belongs.

Next, each service in this embodiment will be described with reference to FIG. 5 and FIGS. First, before providing the service, as shown in FIG. 4, the railway company and the electric vehicle service company communicate with each other by the communication function service 510, the failure service 520, and the repair service 53.
0, a maintenance service 540, a version upgrade service 550, a data update service 560, an emergency response service 570, and one or more of the information services 580.

Next, the communication function service 510 shown in FIG.
Will be described.

In this service, communication between the vehicle and the ground, such as a vehicle radio, is a one-to-one communication of voice or data and is a communication used only for one limited role. , To use it for multiple functions, wireless communication,
The present invention solves the need for preparations such as data reading radio.

In this embodiment, as shown in FIG. 4, an electric vehicle 200 is connected between the railway company and the electric vehicle service company.
As shown in FIG. 1, under a contract for a communication function service for the equipment 7 having the organization of the train, a designated location such as the garage 110 of the contracted railway company center 100 or the computer 100A of the railway company center 100 is used. A terminal 3 connected to a wired or wireless transmission / reception device is installed, and the terminal 3 has a microphone, a buzzer, a keyboard, and a switch so that voice, an alarm sound, character text, data, and video can be input and output. , Serial transmission, data input / output media such as CD and MD, and a man-computer interface function such as a camera are connected. The prepared man-computer interface shall be performed according to the application.

The transmission / reception means is connected to a general line or a dedicated line, and has a high-speed and large-capacity communication capability. A terminal 1 having a man-computer interface for the same function is also installed in the cab of the contracted vehicle. The on-vehicle terminal 1 is connected to a transmitter / receiver 2 on the vehicle having the same function, so that information from the vehicle can be transmitted to the terminal 3 on the ground.

The terminal 3 on the ground has a railway company center 100
To connect to the computer 100A, an address to connect to the terminal 3 of each garage or factory, and an address to connect to the terminal 3 on the vehicle of the contracted vehicle, and select the address of the transmission destination as necessary. By doing so, it is also possible to broadcast to various places.

This service is realized by executing the sequence shown in FIG. 5. The service will be described in detail below. The electric car 200 is on the car, the railway company center 100 and the garage 110 are on the ground, The electric car service center 300 and the warehouse 310 are provided with a communication function and a line use.

In this service, the use of the communication function is not fixed, and the railway company uses the computer 100A of the railway company center 100 to contact each garage in an emergency, substitute a notification ticket, and use the garage belonging to the crew. It can be used for contacting and so on. Depending on the information, it is considered that there is confidential information, so there is no problem if it is a dedicated line, but when using a general line, in order to prevent it from being intercepted on the way of transmission, use encryption specific to the contracted railway company By providing the transmitting / receiving device 2 or the terminal 3 with the function, it is possible to maintain security by encrypting information transmitted between the vehicle and the ground and between the ground bases on the transmission path.

Next, the failure service 520 shown in FIG. 6 will be described.

Conventionally, when a failure occurs in a device in an electric car, the service is provided by the railway company center 100 in the garage 11.
0 or a device that failed due to communication from the crew of the electric car 200,
The manufacturer of the equipment, the design maker, and the related maker were contacted by telephone, facsimile, etc., and after receiving the notification, the manufacturer contacted the engineer in charge, and the engineer was trying to collect information and data. However, in this procedure, accurate information was difficult to be transmitted, so it was usual to go to the site again, analyze the failure again with the current vehicle, repair, and take measures. This service solves such a problem.

In the above service, the time and labor of arranging a time-consuming or re-starting and repairing the vehicle, even if the defective part is known, is time consuming. This solves the problem that the operation rate of the vehicle dropped, which caused damage to the railroad company and also inconvenienced passengers.

Further, the present service solves the problem described above that an improper treatment by a crew member at the time of occurrence of a failure could lead to an unsafe situation.

In this embodiment, as shown in FIG. 4, an electric vehicle 200 is connected between the railway company and the electric vehicle service company.
Contract for service at the time of failure for a device or equipment 7 having a certain organization. Here, it is assumed that a failure has occurred in the contracted monitoring target vehicle or device 7. Even if the operating state of each device or device is not recorded in the device or device 7,
Since the information from the electric vehicle 200 is automatically transmitted at all times by the electric vehicle service center 300, the electric vehicle service center 3 does not need to be notified by the crew of the electric vehicle 200.
00 can detect a failure.

In the computer 5 and the storage device 6 of the electric car service center 300, there are devices or devices 7 to be monitored.
The information and the know-how regarding the failure of the electric vehicle 200 are retained, and it is possible to perform the professional analysis of the electric vehicle 200 even when the engineer is not stationed at the electric vehicle service center 300.

First, the electric vehicle service center 300 judges from the content of the failure, and informs the crew of the electric vehicle 200 of emergency measures. Communication is made by voice and monitor screen display. It is also broadcast to the center 100 of the railway company. Thereby, it can be expected that the crew of the electric vehicle 200 is shaken and cannot perform emergency treatment, or to avoid improper treatment by mistake.

As a first example, the electric car service center 30
The specific response of the electric vehicle 200 to the crew from 0 to the failure will be described in chronological order below.

1. The inverter is out of order. Cut the inverter device.

2. The NFB of the inverter is in XX.

3. It takes a burden to run. Replace the vehicle as instructed. Here, the computer 5 of the electric vehicle service center 300 checks the signal state to see if the crew has performed the treatment as instructed.

3. During this time, the railway company center 100 makes a decision on the treatment of this vehicle, and the terminal 3 of the garage 110 and the electric vehicle service center 3 that perform repairs with the crew.
It will be broadcast to 00.

4. Since the voice alone may cause a mistake, the voice and the mail are transmitted.

For example, a report from the railway company center 100 to a crew member on a failed vehicle of the electric vehicle 200 and a garage to which the vehicle belongs will be exemplified.

In the ### formation, the train runs to XX station,
Forward at the station.

In order to exchange vehicles at station XX,%
Wait for %%% formation.

%%%% After the train is departed, the #### train is △
△ Forward to the garage (equivalent to a notification ticket).

5. During this time, the electric car service center 30
0 requests and retrieves detailed data from the failed device or equipment 7 of the vehicle.

6. The computer 5 and the storage device 6 of the electric vehicle service center 300 store information or know-how on the failure of each device or device, so that specialized analysis can be performed without an engineer resident. Based on the detailed data from the corresponding vehicle, the computer 5 analyzes a failure location in the device or the device 7 and returns a repair method.
It also broadcasts to the center 100 on the railway company side and the corresponding garage 110.

As a second example, the electric car service center 30
The specific correspondence from 0 to the railway company center 100 and the garage 110 will be described in chronological order below.

1. From the electric car service center 300 to the railway company center 100, "It is judged that the board in the control unit in the inverter unit 2 of #### organization is faulty.を Replace the board. However, ① board setting and installation software version are ~~. Is notified.

2. The computer 5 of the electric car service center 300 searches the stock data of the parts and the storage bin number of the warehouse from the faulty parts, the slip is automatically issued by the computer 5, and the faulty parts are paid out of the warehouse 310 of the electric car service center 300. It is.

3. If the faulty part has settings, installation software, etc. together with the above, the computer 5 of the electric vehicle service center 300 similarly sets the vehicle number, device,
The setting information data and installation software attached to the failed component are also paid out from the failed component.

4. The serviceman of the electric car service center 300 brings the car and rushes to the garage 110 for repair by the service car 320. At this time, related documents can be output or transmitted in association with each other.
The electric vehicle service center 300 manages inventory of spare parts of contracted vehicle parts and devices. As soon as the failed vehicle arrives at the garage to be repaired, a replacement part in the failed device arrives and can be repaired.

In the electric car service center 300, the faulty parts are brought back and analyzed and investigated to pursue the cause of the fault, report the fault to the railway company center 100, and further accumulate know-how. As a result, it is possible to minimize repair time, increase the operation rate, and maintain safety.

The electric vehicle service center 3 also records, as a failure history, what failure has occurred in which device 7 of which vehicle of the electric vehicle 200 and how to solve it.
When the railway company center 100 needs the failure history information, the list corresponding to the required vehicle or equipment 7 can be transmitted.

Next, the repair service 530 shown in FIG. 7 will be described.

Conventionally, inspections of electric vehicles regularly performed by the railway company center 100 include a work inspection, a monthly inspection, and a heavy inspection. Of these, monthly and heavy inspections are carried out after stopping the vehicle, and many of the inspection items can be recorded during commercial operation, and the data recorded during commercial operation is more effective. It is often the condition at the time of use. This service addresses this.

In this embodiment, as shown in FIG. 4, between the railway company center 100 and the electric vehicle service center 300, the inspection items of the equipment or the equipment 7 of the formation having the electric car 200 are inspected. Have a service contract. In the inspection items, even if the vehicle is stopped and time is not measured during inspections, recording is performed during operation during commercial operation by incorporating the recording conditions and recording method of inspection items as functions. This is characterized in that raw data during actual use can be measured. In this embodiment, since the devices 7 to be monitored are connected via the LAN 8, the present invention can be applied to a wide range of inspection items.

In this service, the operating conditions of scheduled maintenance items are checked, and if there is an operation that satisfies the operating conditions during commercial operation, monitor data is measured by a specified measuring method, and the data is measured. The inspection data is recorded in the computer 5 and the storage device 6 of the electric vehicle service center 300 on the ground.

In the present service, the operation that satisfies the operation condition of the repair item occurs many times during the period, and when data is measured each time, a considerable memory capacity is required in the vehicle information device or device. By recording the data in the computer 5 and the storage device 6 of the electric car service center 300 on the ground each time the data is recorded, there is an advantage that the railway company and the electric car 200 do not require much memory.

The computer 5 of the electric car service center 300 on the ground distinguishes and records the data of the test item from which device or equipment 7 of which train of the electric car 200. In addition, it is checked whether or not each test item satisfies the judgment criteria determined by the railway company center 100. If it is within the judgment criteria, the inspection data is sent to the railway company center 100 collectively on the specified inspection date.

However, if a record that is out of the criterion is collected, the following communication is made to the computer 100A of the railway company center 100 and the terminal 3 of the garage 110 to which it belongs, at the time of recording, even if it is not the repair date. Do.

This communication is made, for example, from the electric car service center 300 to the computer 10 of the railway company center 100.
0A and the garage 110 are contacted.

1. Electric car service center 300
In the inspection data for ##### formation of ○ hour ○ day ○ day △△ day ○ hour, 編成 test data of △ device of car No. △ was out of judgment value. The judgment value was at least xxx, but the record was Δ. Is sent to the railway company center 100.

Further, when sending this information to the railway company center 100, the information held in the computer 5 and the storage device 6 of the electric vehicle service center 300 and the cause consideration assumed by the know-how must be additionally sent. Can also.

When the judgment is made in the computer 5, even if the judgment value changes due to the current applied load such as the BC pressure due to the applied load, the calculation method is stored in the computer 5 and the storage device 6 of the electric vehicle service center 300. Thus, the determination can be made easily.

Further, since the record is always taken, it can be sent in chronological order.

For example, the following sending example is conceivable.

[0094] △△△△ △△ △△ △△ ○ 時 ○ 分 の △△△△ △△△△ △△△△ 判定 判定 判定 判定 判定 △△△ △△△ △△△ △△△ △△ △△ △△ △△ △△ ○ ○ 時△△ Judgment: OK △△△△ Record of △△ / △△ / yyyy ◇◇◇◇ hour 分 の ○ ◇◇◇◇ Judgment: NG In addition, the computer 100A of the railway company center 100 can make it easy to see by graphing etc. It is possible. After that,
Depending on the measures taken by the railway company center 100, problems that occur during the repair days can be dealt with on the same day without waiting for the repair days.

On the inspection day, the inspection data recorded so far is transmitted from the electric vehicle service center 300 to the garage terminal and the computer 100 of the railway company center 100.
Since it is sent to A, the latest data is checked, and there are no unrecorded items, so that the number of inspection items to be performed is reduced and the work time can be shortened. At the time of inspection and repair in the garage, there is an advantage that an accurate record can be measured because the data measured while simulating conditions is recorded during actual driving.

Next, the maintenance service 540 shown in FIG. 8 will be described.

This service is based on a maintenance mode specific to electric vehicles. In other words, the life of an electric car body is long, and it is not unusual that the body has been used for several decades.However, there are many parts that are worn out, and wheels and punctures wear as they travel, and parts such as contactors and relay contacts There is a guaranteed number of operations. Also, in the electric parts of an electric car, the backlight of the display screen, the liquid crystal screen, the aluminum electrolytic capacitor of the power supply unit, the backup battery (battery) and the like are also life components.

Under these circumstances, it is difficult to efficiently manage these circuits, devices, and life-spans in one train of an electric car in a very large amount and in the entire vehicle in each garage. And, even if replacement parts arrive, the replacement method,
It's hard to find the necessary documents each time, such as the setting method.

The service corresponding to such a situation is the present service. In the present embodiment, as shown in FIG. 4, the formation of an electric car 200 between the railway company center 100 and the electric car service center 300 is performed. A maintenance service contract has been made for the inspection items of the apparatus or equipment 7.

The equipment and parts of the contracted vehicle constantly monitor the operating state, operating time and number of operations, and transmit the monitored information from the transceiver 2 on the electric vehicle 200 to the computer 5 of the electric vehicle service center 300. I do. The devices or devices 7 in the vehicle do not need to be counted and recorded, but are counted in the computer 5 of the electric vehicle service center 300 by operation information from the vehicle.

As a result, the device or device 7 to be monitored on the vehicle does not require a great deal of processing functions or memory, and the operation time and number of times that the device or component guarantees each time it is counted are within the guarantee. It is checked whether it is. Also,
Since it is necessary to replace before the warranty time, the number of times, etc. are exceeded, in addition to the criteria for the warranty time, number of times, etc. It transmits to terminal 3 of garage 110 to which it belongs.

At this time, the replacement criterion is set within a range in which parts can be replaced sufficiently before the warranty period is reached. In addition, the computer 5 of the electric vehicle service center 300 estimates the date and time when the warranty period is reached from the operating state so far, and transmits the estimated date and time to the railway company center 100 at the same time.

An example of transmission from the electric vehicle service center 300 to the railway company center 100 will be described below.

This is an example of information transmission from the electric vehicle service center 300 to the railway company center 100 and further to the garage 110 to which the vehicle belongs.

#### Replace the backlight of the upstream display unit.

The estimation of the date and time when the warranty period is reached is {month}
It is △ day ○○ hour.

Simultaneously with this information transmission, a slip is automatically issued by the computer 5 of the electric vehicle service center 300, and replacement parts are paid out of the warehouse 310 of the electric vehicle service center 300. Instructions on how to replace the replacement part are also issued from the computer 5 and the storage device 6.

The electric vehicle service center 300 sends the replacement parts and a description of the replacement method to the garage 110 to which the corresponding vehicle belongs, with the date and time when the warranty period is reached.

In the electric car service center 300, the computer 5 manages the stock of spare parts of the contracted vehicle parts and devices. As a result, the garage can replace the life component with a margin of the warranty period, and it is possible to avoid a problem due to the life.

Further, since the replacement work does not always occur, a manual is also attached so that the operator will not make a mistake. After the exchange, you will be notified of the date and time of the exchange from the garage.

As a result, the operation time and the number of operations of the replacement part of the vehicle are reset, and new maintenance service management can be continued with the replaced part.

Further, an exchange record of “the back light of the ### formation up-side display has been exchanged on △△ / △ ▽” is added as data of the electric vehicle service center 300, and the exchange history information is stored. When the railway company center 100 is required, the list can be transmitted to the railway company center 100.

Next, the version upgrade service 550 shown in FIG. 9 will be described.

The present service is based on the premise that most electric vehicle devices and systems are custom-designed products rather than general-purpose products. In systems with a man-computer interface, there are many minor additions and changes in handling that occur after the crew and the maintenance staff have used the entire system. There are also technically required functions in accordance with the times.

[0104] Unless the functions and the functions are added or changed in software and hardware in response to such demands, the customer-oriented optimal apparatuses and systems cannot be realized.

Further, it is often the case that the function cannot be used in the old equipment, and the replacement part is revised or abolished, so that the maintenance cannot be performed.

The service corresponding to such a situation is the present service. In the present embodiment, as shown in FIG. 4, the formation of an electric car 200 between the railway company center 100 and the electric car service center 300 is performed. An upgrade service contract is made with respect to the inspection items of the apparatus or equipment 7. The contract includes a period for upgrading and a cycle for upgrading.

The present service is a service for keeping the system of the electric vehicle 200 as an optimal system that is easy to use as seen from persons in various positions such as operation, inspection, and management of the railway company center 100.

When introducing a new system or device, the system specifications are examined and realized between the technical staff of the railway company center 100 and the designing company, that is, the electric vehicle service center 300, but are actually used. The persons are persons in various positions such as operation, inspection, and management of the railway company center 100.

Regarding the man-computer interface, there are many cases where a new request is made after a person in any position operates the system. If these are not reflected, systems and devices that are used every day may be unsatisfactory forever.

Also, even if they are satisfied at the time of introduction, there is a demand for a functional upgrade that fits the era over the years. Therefore, using the on-vehicle and ground communication functions, various raw opinions and requests from various users are gathered at the electric car service center 300, information is organized, and the opportunity for the next version upgrade contracted is changed. Based on specifications.

Thus, at the time of the next version upgrade, software and hardware are changed, and by making use of various input requests, the system can be kept close to the best system for the user. The contract period is long,
Older devices often have incompatible functions or replacement parts have been renovated and cannot be maintained, which may lead to replacement with compatible new devices.

Next, the data update service 5 shown in FIG.
60 will be described.

This service includes on-board equipment such as timetable revisions, tariff changes, changes in the location of platforms and grounds, addition of new stations, opening of new routes, introduction of new cars, etc., which are peculiar to railways. This is to deal with data update and the like. Opportunities to update this data increase with the improvement of information services. In most cases, data update timing needs to be performed for all vehicles overnight. In such a case, update the data under the floor,
There were many situations that required human tactics such as changing software.

In consideration of such circumstances, in this service,
As shown in FIG. 4, a data update service contract is made for a trained device or part between the railway company center 100 and the electric vehicle service center 300.

[0115] In the case of railways, schedules are revised, new stations are added,
In many cases, data in the on-vehicle equipment of many vehicles must be updated all at once, for example, by changing the position of a station, a ground station, or the like. The railway company center 100 notifies the electric vehicle service center 300 of information that what data needs to be updated and when (update date and time) is required for which device of which vehicle has contracted.

The electric vehicle service center 300 creates data to be updated, sets the addresses of the transceivers 2 of the corresponding vehicles from the electric vehicle service center 300, and sets the update date and time to the transmission date and time.

[0117] The railway company center 100
Turn on the vehicle and stop the vehicle. When the update date and time comes, the computer 5 of the electric car service center 300 remotely operates the computer 5 to address the plurality of vehicles.
Broadcast the update data. Since the data has a type that is data of which device or device, the designated data of the designated device is updated by a vehicle information device that has been designed in advance. Whether or not the update work has been completed normally is answered from each vehicle to the electric vehicle service center 300. After confirming that the specified data update has been completed in all the relevant vehicles, the computer of the electric vehicle service center 300 determines when and what data has been updated in which device of which vehicle and when all the data updates have been completed normally. From 5, a list is sent to the railway company center 100. Further, the electric vehicle service center 300 leaves this update history as six records and prepares for the next time.

According to the present service, there is an advantage that the data of a plurality of electric vehicles 200 can be accurately updated in a short time without human intervention.

Next, the emergency response service 5 shown in FIG.
70 will be described.

[0120] In the electric car 200, the crew usually has two crews for nearly 2000 passengers in the rush hour or the like.
In the case of a one-man car on the local line, there was only one driver, and the crew was responsible for the emergency of the electric car 200, but the crew themselves could not respond or the crew could not respond. It eliminates the lack of a means to respond as soon as possible.

In consideration of such circumstances, in this service,
As shown in FIG. 4, an emergency response service contract is made for a vehicle between the railway company center 100 and the electric vehicle service center 300.

In the present service, the electric car service center 300 detects an emergency situation due to a crew member's own sudden illness or the like from an in-vehicle camera image to a crew member on a contracted vehicle, and the electric car service center 300 Another crew member on the car using communication, Railway Company Center 1
00, an emergency notification service is provided to the garage 110 or the like by voice or buzzer to notify an emergency. The video is also broadcast to the railway company center 100.

As a result, the crew can immediately cope with an emergency.

[0124] The emergency button notification from the guest room
When the crew (conductor) cannot respond alone by voice to the crew on the car from the electric car service center 300, it is possible to provide assistance to the crew, such as transporting patients with sudden illness.

According to this service, the number of crew members is usually two and the number of Shinkansen members is several, while the number of passengers is several hundred to 2,000.
You will be able to respond safely and quickly.

Next, the emergency response service 5 shown in FIG.
80 will be described.

In an electric vehicle, although various information is useful at the time of commercial operation or maintenance, conventionally, a failure history, a replacement history, a hardware
Software change / update history The distance between stations, the position data of the grounding element, the wheel diameter, the fluctuation of the adaptive load, etc. are based on the assumption that data is not easily extracted.

In addition, it is necessary to study the introduction of new technologies to railways. However, it is difficult for information to reach the railway company, and explanations of the functions and handling of newly introduced equipment and systems are difficult. It is also assumed that it is difficult for people to penetrate.

[0129] Based on such circumstances, this service provides:
As shown in FIG. 4, an information service contract is concluded between the railway company and the electric vehicle service company for a certain set of equipment and components of the electric car 200.

In the present service, various information is useful when the electric car is in commercial operation and maintenance, and necessary information is different depending on the role. Therefore, the electric car service center 300 is provided by the center of the railway company center 100 and the garage. For the terminal screen 3 of the "information service" contract,
The information, records, and data 6 of which vehicles the electric vehicle service center 300 has are displayed as a list.

As examples, failure histories, replacement histories of vehicles and devices, change / update histories of hardware / software, distances between stations, position data of ground terminals, wheel diameters, fluctuations in adaptive loads,
There are various documents.

From these, necessary data and documents are selected.

Thus, the electric vehicle service center 300
From, via the railway company center 100 and the garage terminal 3 where the selected data or document 6 has requested information,
Sent with electronic information. For a record that is updated daily, the period of the record is specified.

It is also possible to select information 6 under conditions such as information on only the specified vehicle. Currently, no useful data has been extracted.

Storage device 6 of electric car service center 300
Since the information held in is stored in an associated database, it is possible to search for and retrieve information that meets the conditions.

Further, it is necessary to consider introducing a new technology to the railway, but it is difficult for the information to reach the railway company center 100. Among the information to be provided, it is possible to provide news introducing new technologies, explanations of functions of newly introduced devices and systems, and videos of instruction manuals.

Further, security is applied so that information on vehicles of other railway companies cannot be taken out. Usually, if it is information of a general partner, it can be considered to be a home page of the Internet. However, since the required partner is limited and has security, it can be provided as a dedicated service by contract.

Next, a second embodiment of the electric vehicle service system according to the present invention will be described with reference to FIGS.

In FIG. 1, the same parts as those in FIG.
As shown in FIG. 3, the second embodiment is a case where a service contract is made only as one or a plurality of devices or devices provided in the electric vehicle 200 without going through a monitoring system on the vehicle.

In this embodiment, a transceiver dedicated to the device is installed in the contracted device, and similarly, the computer 5 of the electric car service center 300 on the ground, the railway company center 1
In this embodiment, the computer 100A communicates with the transceiver of the terminal 3 of the garage 110 to which the contracted vehicle belongs.

As shown in FIG. 14, one or a plurality of services shown in FIG.
It operates even when the device 11 is out of order or when the power supply is abnormal. The power source 10 is separate from the controller 11 that monitors information so that information can be provided.

This embodiment differs from the first embodiment only in the form of the object to be monitored in the electric car 200, and the form of the service is the same as in FIGS.

The structure of the electric car service center 300 of the electric car service system according to the present invention, in particular, the computer 5 has an information processing function and a communication function. Or it can be constituted by equivalent hardware or software. Therefore, a method or a program in which the sequence of each procedure in the above embodiment is implemented can be configured as hardware or software of the computer.

The electric vehicle service company is not limited to the case where it is newly established, but may be constructed by an electric vehicle manufacturer or a railway company as a department.

[0145]

As described above, according to the present invention, various services from the standpoint of a customer for a railway company are applied by applying communication between vehicles and combining it with commercialization of various information. By reducing the time required for repairing trains, increasing the operating rate of trains, preventing breakdowns in advance of maintenance and inspections, and automating the work, the railway company center contributes to reducing the number of man-hours and reducing electricity consumption. It can provide a way to become a new business as a car information service.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating a first embodiment of a method according to the present invention.

FIG. 2 is an exemplary view showing an example of information association in a service center in the embodiment.

FIG. 3 is an exemplary view showing an example of a contract service in the embodiment.

FIG. 4 is an exemplary view showing a procedure of a service contract in the embodiment.

FIG. 5 is an exemplary view showing a procedure of a communication function service in the embodiment.

FIG. 6 is an exemplary view showing a procedure of a failure service in the embodiment.

FIG. 7 is an exemplary view showing a procedure of an inspection service in the embodiment.

FIG. 8 is an exemplary view showing a procedure of a maintenance service in the embodiment.

FIG. 9 is an exemplary view showing a procedure of a version upgrade service in the embodiment.

FIG. 10 is an exemplary view showing a procedure of a data update service in the embodiment.

FIG. 11 is an exemplary view showing a procedure of an emergency response service in the embodiment.

FIG. 12 is an exemplary view showing a procedure of an information service in the embodiment.

FIG. 13 is a diagram illustrating a second embodiment of the method according to the present invention.

FIG. 14 is an exemplary view showing details of a monitoring target device in the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Cab terminal 2 ... Transceiver 3 ... Transceiver terminal 4 ... Antenna 5 ... Computer 6 ... Storage device 7 ... Equipment to be monitored 8 ... Car LAN 9 ... Equipment monitor 10 ... Power supply 11 ... Control equipment 12 ... Recording Equipment 100: Railway company center 100A: Railway company center computer 110: Garage 200: Electric car 300: Service center 310: Parts warehouse 320: Service vehicle 400: Communication satellite

Claims (22)

[Claims] 1. A service contract is concluded with a railway company for all or a part of electric vehicle devices and equipment, and the operating states of the contracted electric vehicle devices and equipment are constantly monitored or various data are obtained. By providing the information or service contracted to the designated location of the railway company on the ground when recording or measuring the information measured by the transmitter / receiver installed on the car or when a contract event occurs, to make a profitable contribution to the railway company A method of providing service to an electric vehicle as a business. 2. The method according to claim 1, wherein the service comprises installing a voice / text / video input / output function, a man-machine function, and a transmission / reception device on the contracted vehicle, The same voice / text / video input / output function, man-machine function, and transmission / reception device are installed at designated locations to provide a high-speed, large-capacity communication function between the vehicle and the ground. Providing audio, text, video, etc. 3. The method according to claim 2, wherein the service is performed via a transmission / reception device having a function of encrypting voice, character text, and video data transmitted between a vehicle and the ground, and between the ground bases. A method for providing secure communication of information when the signal is intercepted during transmission. 4. The method according to claim 1, wherein the service provides detailed know-how unique to the design side regarding electric vehicle devices, equipment, and parts as information when requested by a railway company. how to. 5. The method according to claim 4, wherein, when a failure occurs in an electric vehicle device, device or part, the service company analyzes the failure based on failure data obtained from the device on the vehicle. , Determine the cause of the failure and resolve it,
A method characterized by providing a solution as information to a railway company. 6. The method according to claim 1, wherein the service is input from an on-board device or device of an electric vehicle, and arranged by a service company into date and time, train set, vehicle number device, device, parts, etc., A method comprising providing recorded information to a railway company. 7. The method according to claim 6, wherein the service arranges failure data generated in on-board devices and devices of an electric vehicle by a service company and provides information to a railway company. how to. 8. The method according to claim 6, wherein the service is to input data at the time of movement under specified conditions of on-board equipment and equipment of an electric car, organize the information on a service company side, and record the recorded information on a railway. A method characterized by being provided to the company. 9. The method according to claim 6, wherein the service judges the measured and recorded data when the condition of the inspection item of the on-board device and equipment of the electric car is met, and judges the measured data as the measured data. A method characterized in that the results are organized by the service company and provided to the railway company. 10. The method according to claim 6, wherein the service arranges the change history of the on-board devices and devices of the electric vehicle on the service company side and provides the recorded information to the railway company side. how to. 11. The method according to claim 6, wherein the service is to arrange a history of troubles and repairs of on-vehicle devices and equipment of the electric vehicle on a service company side and to provide recorded information to a railway company side. The method characterized by the above. 12. The method according to claim 6, wherein the service monitors the operation of a consumable part or a replacement part having a long life in the on-vehicle device, equipment, or part of the electric vehicle, and monitors the operation time and operation. A method characterized in that the number of times is recorded by a service company and information on replacement times is provided to a railway company. 13. The method according to claim 6, wherein the service constantly records the operation of the on-board devices, devices, and signals of the electric vehicle, and arranges and manages the operation on the service company side. Date and time of request,
A method for providing a record of operation of a knitting and a device to a railway company. 14. The method according to claim 1, wherein the service has a function of managing a stock of equipment and parts stock of a contracted vehicle, paying out and replenishing the stock when necessary, and providing and replenishing the service with a service company. It has a function to manage inventory by computerization, and by providing stock products when replacing equipment and parts of contracted vehicles, it shortens repair time and does not reduce vehicle operating time. And how to. 15. The method according to claim 14, wherein the service is provided to a service company in order to manage equipment and parts stock of a contracted vehicle. , With the function of installing appropriate software and paying out when necessary, together with the things managed and exchanged on the board,
In addition, it has a function to pay out software and manage revision up by computerization, repair by installing appropriate software when replacing equipment with built-in software and parts of the contracted railway company's vehicle, and providing equipment after installing appropriate software A method characterized by reducing time. 16. The method according to claim 1, wherein the service stores documents relating to an electric vehicle body, wiring, devices, equipment, parts, and the like in a machine of a service company, and is requested by a railway company. A method comprising displaying a requested document portion of a vehicle on a terminal screen of a railway company. 17. The method according to claim 16, wherein the service selects a necessary part of the document required for the event and displays the required part on the terminal screen of the railway company without specifying the document from the railway company. A method comprising: 18. The method according to claim 1, wherein the service includes a schedule change, a new station addition, a change in the position of a station, a ground station, and the like, and the data in the on-vehicle equipment of many vehicles is broadcasted all at once. When the data must be updated, the specified data is updated by communication from the service company to each vehicle-mounted device by remote control on a specified date. 19. The method according to claim 1, wherein the service is provided to a system of an electric vehicle in which a service company is installed, in each of operations, inspection, management, etc. of the electric vehicle.
Various people's opinions and requests can be input on-the-fly from various terminals of the railway company using the system, from the terminal on the car or on the ground, and recorded and organized by the service company, and periodically A method characterized by setting opportunities for version upgrades and making use of various requests input during software and hardware version upgrades to approach the best system for users. 20. The method according to claim 1, wherein the service is performed by an in-vehicle camera image and an emergency button notification when an emergency of the crew itself or a situation in which the crew cannot respond occurs.
Make a voice call from the service company to the crew on the car. A method that, when an emergency is recognized, makes an emergency call to the railway company, garage, etc. 21. The method according to claim 1, wherein the service is provided by a service company by voice, mail, or the like in response to a call bell from a crew member, such as emergency treatment in case of equipment failure or when the operation is unknown. A method characterized by providing easy-to-understand explanations and, in the case of sudden illness, etc., providing support to crew members such as patient transportation. 22. The method according to claim 1, wherein the service includes a new technology introduction of a railway-related system, apparatus, and equipment;
A method characterized in that it is transmitted as video image data or the like for newly introduced equipment handling.