JP2002318952A - Promotion system for joinning to membership, promotion method for joinning to membership, and promotion program for joinning to membership - Google Patents

Abstract

PROBLEM TO BE SOLVED: To detain a customer even if waiting time is long to promote the joinning to a membership of the customer by effectively using a prescribed card. SOLUTION: This system comprises a reservation receiving means 10 for receiving the reservation of a customer desiring standby, a reservation receipt card forming means 12 for calculating the predicted waiting time based on the customer sate in a shop and a predicted waiting time service point corresponding thereto, an order receiving means 14 for receiving the order of the customer, an accounting card forming means 15 for calculating the total sum of the ordered menu and the actual waiting time service point, and updating the reservation receipt card to an account card, an accounting means 16 for performing an accounting processing, a member registration means 17 for performing a processing for the joining to the membership, and a member card forming means 19 for updating the accounting card to a member card. Only the customer joined to the membership can receive a service according to a service point.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a membership promotion system, and more particularly to a membership promotion system, a membership promotion method, and a membership promotion program for promoting the membership of various stores such as restaurants and amusement facilities. .

[0002]

2. Description of the Related Art In a restaurant or amusement facility such as a restaurant, when a congestion occurs, a clerk enters a customer's name at the entrance, the number of customers, etc. in a ledger to accept a reservation.

[0003]

However, many customers return when the waiting time is long, and even if they do not return, they feel that the waiting time is wasted, There is a problem that the possibility of returning to the store again is low, and the customer cannot be expected to become a member of the store.

[0004] The present invention has been made to solve the above-mentioned problem. By effectively using a predetermined card, it is possible to stop a customer even if the waiting time is long and to promote the customer's membership. The objective is to obtain a membership promotion system, a membership promotion method and a membership promotion program that can be used.

[0005]

SUMMARY OF THE INVENTION According to the present invention, there is provided a reservation receiving means for inputting information of a customer who wants to wait for a vacant seat, storing the information together with a reservation reception number, and an in-store customer storing the customer status in the store. By calculating the expected waiting time and the corresponding waiting time service point based on the information storage means and the customer situation in the store, storing the calculation result as magnetic information on the rewritable card and printing it on the surface as visible print information. A reservation reception card creating means for creating a reservation reception card, order information and a table number of the customer are input, and the order reception means for storing the order information in the in-store customer information storage means; and The total price of the ordered menu,
By calculating the actual waiting time and the waiting time service point corresponding to the actual waiting time, storing the calculation result as magnetic information in the reservation receiving card and printing it on the surface as visible print information, the reservation receiving card An accounting card creating means for updating the accounting card, an accounting means for performing an accounting process based on the total amount, a member registration means for inputting information on a customer who wants to join a member and storing the information together with a member number. A member card creating means for updating the accounting card to a membership card by storing the membership number as magnetic information on the accounting card and printing it on the surface as visible print information, Membership promotion characterized by providing a predetermined service according to the waiting time service point It is a stem.

The waiting time service point is a value proportional to the actual waiting time.

When the waiting time exceeds a predetermined time, the waiting time service point is calculated with a weight corresponding to the excess time.

[0008] Further, when the other customer accompanying the customer is a member, the accounting means stores information on a predetermined number of service points as an accompanying service point in the membership card of the other customer.

[0009] Further, there is further provided position confirmation means for confirming the position of a customer waiting for an empty seat.

[0010] Further, information of a customer who wants to wait for a vacant seat is inputted, a reservation receiving step for storing the above information together with a reservation reception number, an in-store customer information storing step for storing the in-store customer status, and a customer status in the store. A reservation reception card that creates a reservation reception card by calculating an estimated waiting time and a corresponding waiting time service point based on the above, storing the calculation result as magnetic information on the rewrite card and printing it as visible print information on the front side A creation step, an order receiving step in which customer order information and a table number are input and storing the order information, and a total amount of menu ordered, an actual waiting time and the actual waiting time based on the order information. Calculate the wait time service point corresponding to the time, and An accounting card creating step of updating the reservation reception card to an accounting card by storing the information as magnetic information in the card and printing it on the surface as visible print information; an accounting step of performing an accounting process based on the total amount; A member registration step of inputting information about a customer who wants to join and storing the information together with a member number, and storing the member number as magnetic information on the accounting card and printing it on the front side as visible print information to perform accounting. A membership card creation step of updating a card to a membership card, and providing a prescribed service corresponding to a waiting time service point to a customer who has joined the membership.

[0011] Further, information of a customer who wants to wait for a vacant seat is input, and a reservation receiving step for storing the above information together with a reservation reception number; an in-store customer information storing step for storing the in-store customer status; A reservation reception card that creates a reservation reception card by calculating an estimated waiting time and a corresponding waiting time service point based on the above, storing the calculation result as magnetic information on the rewrite card and printing it on the front side as visible print information A creating step, an order receiving step in which customer order information and a table number are input and storing the order information, and a total amount of the ordered menu, an actual waiting time and the actual waiting time based on the order information. Calculate the wait time service point corresponding to the time, and An accounting card creating step of updating the reservation reception card to an accounting card by storing the information as magnetic information in the card and printing it on the surface as visible print information; an accounting step of performing an accounting process based on the total amount; A member registration step in which information on a customer who wants to join is entered and the above information is stored together with a member number, and the member number is stored as magnetic information on the accounting card and printed on the front side as visible print information, thereby accounting. A membership card creation program for causing a computer to execute a membership card creation step of updating a card to a membership card, wherein the membership subscription provides a predetermined service according to a waiting time service point to a customer who has joined the membership. It is a promotion program.

[0012]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiment 1 FIG. 1 is a configuration diagram showing a configuration of a member subscription promotion system of the present invention. In the figure, 1 is an accounting POS terminal installed near the entrance of the restaurant, 2 is a PC (personal computer) also installed near the entrance of the restaurant, 3 is an operator who is a customer service clerk, A handy terminal 4 for inputting a desired order is a server for storing and processing information input from the POS terminal 1, PC 2 and handy terminal 3 for accounting. Reference numeral 5 denotes a card which is handed over from a restaurant to a customer and has a magnetic information stored therein and a print information (visible) printed on the surface of the card (hereinafter, referred to as a read / write) card. Rewritable card). Devices 6 and 7 are connected to the POS terminal 1 and the PC 2, respectively, and are devices for reading and writing magnetic information and print information of the rewrite card 5 (hereinafter, referred to as rewrite devices). All information input from the POS terminal 1 or the PC 2 and information input from the handy terminal 3 are stored and processed in the server 4. In addition, wireless communication is often performed between the handy terminal 3 and the server 4.

FIG. 2 is a principle configuration diagram showing the principle configuration of the present invention. In FIG. 2, reference numeral 10 denotes a reservation receiving means for inputting the name of the customer and the number of customers who eat and drink, and stores such information in a reservation information storage means 11 together with a reservation reception number and a reservation reception time; The estimated waiting time is calculated based on the number of tables during eating and drinking and the eating and drinking start time stored in the storing means 13, and the estimated waiting time is stored in the rewriting card 5 together with the reservation information stored in the reservation information storing means 11. The reservation reception card creating means 14 for creating a reservation reception card (see FIG. 3) 5a by storing / printing the order information and the table number of the customer through the handy terminal 3, The order receiving means 15 stored in the information storage means 13 receives the table number and stores the information in the in-store customer information storage means 13. Based on the order information and, order menus, the total amount and by storing / printing in the actual wait time reservation card 5a, reservation card 5a accounting card (see FIG. 4) 5
The accounting card creating means 16 for changing to b calls the total amount stored in the in-store customer information storage means 13 with the table number stored in the accounting card 5b,
In the accounting means 17 comprising the POS terminal 1 for performing accounting processing, registration information required for membership registration described in a member application form presented by a customer is input, and the registration information is stored together with the member number in the member information. The member registration means 19 registered in the storage means 18 calculates the member number, the cumulative number of points obtained by adding the waiting time service point corresponding to the vacant seat waiting time and the order service point corresponding to the total amount of eating and drinking this time. By storing / printing on the card 5b, the accounting card 5b is converted into a membership card (see FIG. 5).
This is a member card creating means for changing to 5c.

Next, a specific detailed configuration of each means of FIG. 2 will be described. FIG. 6 is a configuration diagram showing a detailed configuration of the reservation receiving unit 10. The reservation accepting means 10 includes P
A reservation input unit 101 provided in the OS terminal 1 or the PC 2 for inputting a customer name, the number of customers eating and drinking, etc., and a reservation input unit 101 provided in the server 4 for processing the inputted information, And the reservation information storage means 11
Receiving a vacancy notice (vacant table number) provided from the accounting means 16 provided in the server 4 and the name of the first customer waiting for a reservation from the reservation information storage means 11 Next customer search unit 103 for searching for a POS terminal 1 or a PC
2 and a next customer notification unit 104 for notifying the searched customer name and reservation number. In addition,
The reservation input unit 101 includes an input device such as a keyboard and a mouse connected to the POS terminal 1 and the PC 2. The notification method of the next customer notification unit 104 may be, for example, displayed on a display device such as a display provided in the POS terminal 1 or the PC 2 to notify the operator, or may be transmitted to the customer by e-mail or the like. The terminal may be notified.

FIG. 7 is a configuration diagram showing a detailed configuration of the reservation reception card creating means 12. As shown in FIG. 7, the reservation reception card creating unit 12 is provided in the server 4 and is provided with the reservation information storage unit 11 or the reservation reception processing unit 102.
Reception number extraction unit 121 for extracting a reservation reception number from
And an expected waiting time calculation unit 122 that is also provided in the server 4 and calculates an expected waiting time based on in-store customer information such as the number of eating and drinking tables and the starting time of eating and drinking stored in the in-store customer information storage unit 13. A point calculation unit 123 also provided in the server 4 for calculating the expected number of service points corresponding to the calculated expected waiting time, and the reservation reception number and the expected waiting time provided in the rewrite devices 6 and 7 And a rewrite unit 124 for storing / printing information on the expected number of service points in the rewrite card 5. Note that, in the present embodiment, the point calculation unit 123 has a value in which the number of points is proportional to the waiting time, and adds one point every minute, for example. Therefore, if the expected waiting time is 20 minutes, it is calculated as 20 points.

FIG. 8 is a configuration diagram showing a detailed configuration of the order receiving means 14. As shown in FIG. 8, the order receiving means 14 comprises an order input unit 141 constituted by the handy terminal 3 for inputting a menu desired by the customer and the number of the menus, and the like. An order reception processing unit 142 for processing the information and storing it in the in-store customer information storage means 13 and transmitting the order information to the kitchen is provided.

FIG. 9 is a configuration diagram showing a detailed configuration of the accounting card creation means 15. As shown in FIG. 9, the POS terminal 1 or the PC
2, a table number input unit 151 for inputting a table number of a customer, which is provided in the server 4, and an order information based on order information stored in the in-store customer information storage means 13. Total amount calculation unit 152 that calculates the total amount of the menus that have been set, and the actual waiting time that is the difference between the reservation reception time and the order reception time that is also provided in the server 4 and that is stored in the in-store customer information storage unit 13. A waiting time calculating unit 153 for calculating time, an order service point also provided in the server 4 and corresponding to the calculated total amount, and a point calculation for calculating the waiting time service point corresponding to the calculated waiting time Part 154, provided in the rewrite devices 6, 7;
The above total amount, order service point, waiting time,
Waiting time service point information reservation reservation card 5a
And a rewrite unit 155 for storing / reprinting the accounting card 5b. In the present embodiment, the point calculation unit 154 is configured to add one point for every 100 yen, for example, where the number of points is a value proportional to the total amount. Therefore, the total amount is 2625
In the case of a circle, it is calculated as 26 points.

FIG. 10 is a configuration diagram showing a detailed configuration of the accounting means 16. As shown in FIG.
A table number reading unit 161 that is provided in the rewriting devices 6 and 7 and reads a table number stored in the accounting card 5c based on an instruction from the POS terminal 1 or PC2;
And a display device such as a display provided in the POS terminal 1 or the PC 2 for reading the total amount of food and drink of the customer stored in the in-store customer information storage means 13 according to the table number. And a total amount display section 163 for displaying the read total amount, and a vacancy notification provided to the POS terminal or the PC 2 for notifying the table number of the vacant seat after the accounting is completed to the reservation receiving means 10. An empty seat notification unit 164 for transmitting is provided.

FIG. 11 is a configuration diagram showing a detailed configuration of the member registration means 17. As shown in FIG. 11, the member registration means 17 includes an input device provided in the POS terminal 1 or the PC 2, and a registration information input section for inputting registration information necessary for registration of a member application form filled out by a customer. 1
71 and a registration reception processing unit 172 provided in the server 4 for processing input registration information and storing it in the member information storage unit 18. Member registration means 1
7 is not limited to the case of FIG. 11, but as a registration information input unit 171, for example, an application terminal is installed at each table of a customer or a predetermined place in a restaurant, and the customer inputs the registration information by himself. It may be. Further, when the server 4 is connected to a communication network such as the Internet,
As the registration information input unit 171, a customer may input and transmit registration information using a portable terminal owned by the customer.

FIG. 12 is a configuration diagram showing a detailed configuration of the member card creation means 19. As shown in FIG. 12, the member card creation unit 19 is provided in the server 4 and has a member number reading unit 191 that reads the member number stored in the member information storage unit 18, and is also provided in the server 4. A total point calculation unit 192 for calculating the total number of points obtained by adding the order service point and the waiting time service point calculated by the point calculation unit 154 and stored in the in-store customer information storage unit 13; And a rewrite unit 193 for storing / reprinting the information of the member number and the accumulated points on the accounting card 5b to create the member card 5c. When the customer visits the restaurant for the second time or later, the total point calculation unit 192 calculates the total number of points stored in the rewrite card 5 up to the previous time.
The current order service point and the waiting time service point are added to obtain the total number of points.

Next, the operation will be described. First, the operation at the time of accepting a reservation will be described. The operator listens to the number of customers who eat and drink from the waiting customers, operates the accounting POS terminal 1 or the PC 2 installed near the entrance of the restaurant, inputs the information, and accepts the waiting for vacancies. Card 5 rewrite device 6,7
As shown in FIG. 3, the characters “reception card” and a reception number are printed on the rewrite card 5 and necessary information is stored in the rewrite card 5 as magnetic information. Pass to. Thus, the rewrite card 5 is used as a reservation reception card 5a. At this time, at the same time, the reception time, the expected waiting time, and the expected service point corresponding to the expected waiting time are printed. Further, when the server 4 is connected to a communication network such as the Internet, the customer can check the waiting state from a portable terminal (a mobile phone, an information terminal, or the like).

Next, the operation at the time of order input will be described. When a vacant seat is created, the operator sequentially confirms the status of the reservation acceptance on the display of the POS terminal 1 or the PC 2, calls the customer with the reservation reception number and the name of the first customer waiting for the reservation, and guides the customer to the table. After the customer's food and drink menu is determined and the operator inputs the order and table number at the handy terminal 3, the operator receives the reservation reception card 5a passed to the customer, and
By using the rewrite devices 6 and 7 connected to the S terminal 1 or the PC 2 to input the table number to the POS terminal 1 or the PC 2, the rewrite card 5 is rewritten. As shown in FIG. 4, the rewriting card 5 includes the letters "payment balance", an ordered menu,
The total amount of the menu is printed and the accounting card 5
As b, it is placed on the customer table. Since the customer prints the details of the ordered menu and the total amount, the customer can quickly perform the payment processing at the time of accounting. Similarly, at the time of additional order, after input from the handy terminal 3, the rewrite card is rewritten and the latest menu item and the total amount are printed.

By comparing the information stored in the reservation information storage means 11 with the information stored in the in-store customer information storage means 13, the number of customers who have returned only after accepting the reservation and the number of waits are determined. The number of customers who are willing to do so can be analyzed. Furthermore, as for the customers who have joined the membership, it is possible to know from the analysis whether the customer is willing to wait or the customer who just returns after receiving the reservation. It is also possible to take appropriate measures. Examples of such responses include:
For example, it is possible to send a guide to the customer such as "Because it will be crowded after XX on XX days, please make a reservation in advance."

Next, the operation at the time of eating and drinking will be described. When a customer who is eating and drinking wants to join a card member, the address, name, and the like are written in a member application form provided at a table or the like. When a member joins, a service corresponding to the number of service points can be received after the next visit.

Next, the operation at the time of accounting will be described. At the time of checkout, the customer brings the checkout card 5b placed on the table and hands it to the operator of the POS terminal 1 or PC2. The operator inserts the accounting card 5b into the rewriting devices 6 and 7, calls the same amount printed on the rewriting card 5 from the server using the table number stored in the rewriting card 5, and sets the payment amount to POS.
Displayed on terminal 1 or PC2, the customer pays the amount. At this time, when the member application form is presented by the customer, the operator operates the POS terminal 1 or the PC 2, and as shown in FIG.
The customer passes the rewrite card 5 on which the information of the accumulated points obtained by adding the waiting time service point corresponding to the vacant seat waiting time and the order service point corresponding to the amount of eating and drinking this time is printed. After this, this rewrite card is used as the membership card 5c. The cumulative points can be provided to a customer who has joined the store at the next visit to the store, such as a discount on food and beverage charges, free provision of a specific menu (for example, coffee), or free gifts such as prizes. Service. Points can be used by the customer at the time of accounting to determine whether to use or save. On the other hand, when the member application form is not presented, the accounting card 5b is collected and used for the next reception card. For this reason, even if the member is not registered, the card is not scattered in a wasteful manner, which is effective for cost reduction.

As shown in FIG. 3, in addition to the reception time, the expected waiting time, and the expected service point, a guide for membership application may be printed on the reservation reception card 5a. In the case of a customer who has already been registered as a member and has presented the member card 5c, the member number and the current total points are printed.

As shown in FIG. 4, the accounting card 5b includes, in addition to the details of the ordered menu and the total price, an order service point corresponding thereto, a waiting time service point corresponding to the vacant seat waiting time, and a member application. May be printed.

As shown in FIG. 5, the member card 5c may be printed with the member number automatically numbered by the server 4 while leaving the details such as the details of the last eating and drinking and total amount information. . By presenting the membership card at the next visit to the store, the membership card is rewritten and used as shown in FIG. Alternatively, the reception information may be written to the member card and passed to the customer.

As described above, in the present invention, a predetermined one card is effectively reused for a reservation receiving card → accounting card → member card → reservation receiving card in a multi-purpose manner. By providing a service that returns the waiting time of the restaurant by points, even if the waiting time is long, the pleasure of waiting customers when waiting for a seat can be obtained, and the customer can operate from the reception to the accounting with a rewrite card. Is likely to be of interest, so it can retain customers and encourage them to become members.

Embodiment 2 FIG. In the first embodiment,
Although the example in which the value of the waiting time is proportional to the value of the waiting time service point has been described, in the present embodiment, when the value of the waiting time is longer than a predetermined length, an example of weighting the waiting time service point is used. Will be described.

For example, if the waiting time exceeds 30 minutes, the value of the waiting time service point is multiplied by 1.5 for the excess. That is, if the waiting time is 45 minutes, 30 + 15 × 1.5 = 52.5 points.

Alternatively, if the waiting time exceeds 30 minutes, a predetermined number of points is added every 15 minutes. That is, if 10 points are added every 15 minutes, if the waiting time is 45 minutes, 45 + 10 = 55 points.

As described above, in the present embodiment,
When the waiting time exceeds a predetermined time, the calculation of the service point is performed with weighting, so that even if the waiting time is long, the customer can be further retained.

Embodiment 3 In Embodiments 1 and 2, even if the customer is a member, the service point is given to only one card when visiting the store with a plurality of members. Provide companion service points to accompanying persons. Thereby, more members can be obtained.

Furthermore, by simultaneously registering the member information accompanying the visit to the member information in the member information storage means 18, the correlation between the members can be analyzed. A service such as issuing a DM before the anniversary and holding a birthday party for the accompanying member, etc., or communicating the preferences of the accompanying member, etc. is possible, and detailed customer service It can be performed. In the present embodiment, a restaurant is taken as an example, but the present invention is not limited to this case, and the present invention is also effective in a specialty store with a high taste.

Embodiment 4 FIG. In the first embodiment,
In the case where the vacancy notice is transmitted from the accounting means 16 to the reservation accepting means 10, an example has been described in which the first customer waiting for the reservation is called out and guided to the table. If the customer who performed the request does not appear after the lapse of the predetermined time, the position of the customer is confirmed by any of the methods described below. Guide the next customer to the table preferentially.

As a method of confirming the position of the customer, for example,
Confirm the position using GPS or the like. Alternatively, a card holder incorporating wireless communication with the POS terminal 1 or the PC 2 and incorporating a position confirmation means capable of confirming the position of the customer is lent to the customer, and the customer reserves the card holder 8 with the card holder 8 as shown in FIG. The reception card 5a is inserted and connected, and the card holder 8 is carried when waiting at a place away from the restaurant when waiting for an empty seat. As shown in FIG. 13, the card holder 8 has a liquid crystal screen 8 for displaying a vacancy waiting state and the like.
1, or a key 82 for performing an operation may be provided.

As described above, in the present embodiment,
The same effect as in the first embodiment can be obtained, and a call is made when a vacant seat occurs, and for a customer who does not return to the restaurant after a predetermined time has elapsed, the position of the customer is confirmed. When the customer is at a place separated by a predetermined distance or more, the customer next to the customer is preferentially guided to the table, so that the customer can be promptly guided to the table when the seat becomes vacant. Therefore, it is possible to efficiently guide customers waiting for a vacant seat.

Embodiment 5 In the above-described first to fourth embodiments, a restaurant has been described as an example. However, the present invention is not limited to such a case. The present invention can be used in various stores, such as various game facilities such as movie theaters and specialty stores having a high taste.

[0040]

According to the present invention, information of a customer who wants to wait for an empty seat is input, the above information is stored together with a reservation reception number, the customer status in the store is stored, and the expected waiting time is based on the customer status in the store. And calculating the corresponding waiting time service point, storing the calculation result as magnetic information on the rewrite card and printing it on the front side as visible print information, thereby creating a reservation reception card, and the customer order information and table number are Input, store the order information, calculate the total amount of the ordered menu, the actual waiting time, and the waiting time service point corresponding to the actual waiting time based on the order information,
By storing the calculation result as magnetic information on the reservation reception card and printing it on the front side as visible print information, the reservation reception card is updated to an accounting card, the accounting process is performed based on the total amount, and the membership is registered. Information about the desired customer is entered, the information is stored together with the membership number, and the membership number is stored as magnetic information on the accounting card and printed on the front side as visible print information, thereby updating the accounting card to a membership card By doing so, the membership subscription promotion system, the membership subscription promotion method, and the membership subscription promotion program that provide a prescribed service corresponding to the waiting time service point to the customer who has subscribed to the membership, so that a prescribed one card is used. Reservation reception card → accounting card → membership card → reservation reception card and effectively reuse for multiple purposes In addition, by providing members with a service that returns the wait time at restaurants to points, even if the wait time is long, the pleasure of waiting customers when waiting for a vacant seat can be obtained, and from reception to accounting. It is anticipated that the customer will often be interested in using a rewrite card, so that it is possible to retain the customer and promote the customer's membership.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a configuration of a member subscription promotion system of the present invention.

FIG. 2 is a principle configuration diagram showing a principle configuration of a member joining promotion system of the present invention.

FIG. 3 is an explanatory diagram showing an example of a reservation acceptance card in the membership promotion system of the present invention.

FIG. 4 is an explanatory diagram showing an example of an accounting card in the membership promotion system of the present invention.

FIG. 5 is an explanatory diagram showing an example of a membership card in the membership promotion system of the present invention.

FIG. 6 is a block diagram showing a specific configuration of a reservation accepting unit in the membership promotion system of the present invention.

FIG. 7 is a block diagram showing a specific configuration of a reservation reception card creating means in the member joining promotion system of the present invention.

FIG. 8 is a block diagram showing a specific configuration of an order receiving means in the member joining promotion system of the present invention.

FIG. 9 is a block diagram showing a specific configuration of an accounting card creating means in the member joining promotion system of the present invention.

FIG. 10 is a block diagram showing a specific configuration of an accounting means in the membership promotion system of the present invention.

FIG. 11 is a block diagram showing a specific configuration of a member registration means in the member joining promotion system of the present invention.

FIG. 12 is a block diagram showing a specific configuration of a member card creation unit in the member subscription promotion system of the present invention.

FIG. 13 is an external perspective view showing an example of a card holder provided with a customer position confirming means in the membership promotion system of the present invention.

[Explanation of symbols]

1 POS terminal for accounting, 2 PCs, 3 handy terminals, 4 servers, 5 rewrite cards, 6, 7
Rewriting device, 8 card holder, 10 reservation receiving means, 11 reservation information storing means, 12 reservation receiving card creating means, 13 in-store customer information, 14 order receiving means, 1
5 accounting card creation means, 16 accounting means, 17 member registration means, 18 member information, 19 membership card creation means, 81 liquid crystal screen, 82 keys, 101 reservation input section, 102 reservation reception processing section, 103 next customer search section,
104 next customer notification unit, 121 reservation reception number extraction unit,
122 reservation waiting time calculation section, 123,154 point calculation section, 141 order input section, 142 order reception processing section, 151 table number input section, 152 total amount calculation section, 153 waiting time calculation section, 155 rewrite section, 161 table number Reading section, 162 total amount reading section, 163 total amount display section, 164 vacancy notification section,
171 registration information input unit, 172 registration reception processing unit, 1
91 Member number reading section, 192 cumulative point calculation section,
193 Rewrite part.

Claims (7)

[Claims] 1. A reservation receiving means for receiving information of a customer who wants to wait for a vacant seat and storing the information together with a reservation reception number; an in-store customer information storing means for storing customer status in the store; Calculate the expected waiting time and the corresponding waiting time service point based on the customer situation, store the calculation result as magnetic information on the rewrite card and print it as visible print information on the front side, thereby creating a reservation reception card Receiving card creation means, order information and table number of the customer are input, and the order receiving means for storing the order information in the in-store customer information storage means; total amount of the ordered menu based on the order information; Calculate the actual waiting time and the waiting time service point corresponding to the actual waiting time, and calculate the calculation result. An accounting card creating means for storing the magnetic information on the reservation reception card and printing it on the front side as visible print information, thereby updating the reservation reception card to an accounting card; and an accounting means for performing an accounting process based on the total amount. Member registration means for inputting information about a customer who wants to join the member and storing the information together with the member number; and storing the member number as magnetic information on the accounting card and printing it on the surface as visible print information A member card creating means for updating the accounting card to a member card, and providing a predetermined service according to the waiting time service point to the customer who has joined the member. 2. The system according to claim 1, wherein the waiting time service point is a value proportional to the actual waiting time. 3. When the waiting time exceeds a predetermined time, the waiting time service point is calculated with a weight according to the excess time.
Membership promotion system described in. 4. The method according to claim 1, wherein the accounting means stores information on a predetermined number of service points as an accompanying service point in a membership card of the other customer when the other customer accompanying the customer is a member. Claims 1-3
Membership promotion system described in any of the above. 5. The member joining promotion system according to claim 1, further comprising a position confirmation unit for confirming a position of a customer waiting for a vacant seat. 6. A reservation receiving step of inputting information of a customer who wants to wait for a vacant seat and storing the information together with a reservation reception number; an in-store customer information storing step of storing in-store customer status; A reservation reception card that creates a reservation reception card by calculating an estimated waiting time and a corresponding waiting time service point based on the above, storing the calculation result as magnetic information on the rewrite card and printing it on the front side as visible print information A creating step, an order receiving step in which customer order information and a table number are input and storing the order information, and a total amount of menu ordered, an actual waiting time and the actual waiting time based on the order information. Calculate the waiting time service point corresponding to the time, and report the calculation result to the reservation reception car An accounting card creation step of updating the reservation reception card to an accounting card by storing the information as magnetic information and printing it on the surface as visible print information; an accounting step of performing an accounting process based on the total amount; A member registration step of inputting information about the customer who wants to store the information together with the member number, storing the member number as magnetic information on the account card and printing it on the surface as visible print information, A membership card creation step of updating the membership card to a membership card, and providing a predetermined service according to the waiting time service point to the customer who has joined the membership. 7. A reservation receiving step of inputting information of a customer who wants to wait for a seat and storing the information together with a reservation reception number; an in-store customer information storing step of storing in-store customer status; A reservation reception card that creates a reservation reception card by calculating an estimated waiting time and a corresponding waiting time service point based on the above, storing the calculation result as magnetic information on the rewrite card and printing it as visible print information on the front side A creating step, an order receiving step in which customer order information and a table number are input and storing the order information, and a total amount of menu ordered, an actual waiting time, and an actual waiting time based on the order information. Calculate the waiting time service point corresponding to the time, and report the calculation result to the reservation reception car An accounting card creation step of updating the reservation reception card to an accounting card by storing the information as magnetic information and printing it on the surface as visible print information; an accounting step of performing an accounting process based on the total amount; A member registration step of inputting information about the customer who wants to store the information together with the member number, storing the member number as magnetic information on the account card and printing it on the surface as visible print information, A member card creation step of causing a computer to execute a member card creation step of updating the member card into a member card, wherein a predetermined service corresponding to the waiting time service point is provided to the customer who has joined the member. Membership promotion program.