JP2002318871A - Procedure system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to easily browse a variety of related information and receive related services as to contracts, the purchase of merchandise, and other procedures made mainly by use of the Internet or the like. SOLUTION: The procedure system which communicates with the user through a network includes a first storage means for storing the electronic form data needed for a variety of procedures; a receiving means for receiving the designation of the procedure desired by the user; an executing means for executing the procedure designated by the user, by obtaining, from the storage means, electronic document data related to the procedure designated by the user, and then transmitting and receiving information to and from the user; a second storage means for storing as procedure log data the contents and the date of processes carried out during the process of executing the procedure by the executing means; and a third storage means for storing the electronic document data and the procedure log data generated during the process of executing the procedure designated by the user, in such a way that the data is made to correspond to the user's identification information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for performing procedures such as various applications and notifications using the Internet or the like.

[0002]

[Prior Art] A copy of insurance policy and application form after insurance contract,
When a user performs a certain procedure or action, such as a warranty card after purchasing a product, it is necessary to keep related documents. In the case of an insurance contract, an insurance policy, a contract, and the like are sent to the user who is the contractor. The user keeps those documents, checks the contract contents as necessary, and refers to the insurance claim procedure. When a user purchases a product such as a home appliance, for example, a warranty or an instruction manual is attached to the product. The user reads the instruction manual to know how to use the product, and when the product is in poor condition, looks at the list of repair services and requests a service center for repair.

[0003]

However, organizing and storing such paper documents is cumbersome and often lost. Therefore, when claiming insurance money or requesting the repair of home electric appliances, it is often the case that documents such as insurance policies and guarantees cannot be found for application copies.

[0004] The present invention has been made in view of the above points, and enables users to easily browse various related information and receive related services for various procedures performed mainly using the Internet or the like. It is intended to provide a system that enables the following.

[0005]

According to a first aspect of the present invention, there is provided a procedure system for communicating with a user through a network, a first storage means for storing electronic form data necessary for various procedures, and a procedure desired by the user. Receiving means for receiving the designation of the user, executing means for executing the procedure designated by the user by acquiring electronic form data related to the procedure designated by the user from the storage means, and transmitting / receiving the data to / from the user; Second recording means for storing, as procedure log data, the contents and date and time of processing performed by the means in the course of executing the procedure, and electronic document data and the procedure log data generated in the course of executing the procedure designated by the user. And a third storage unit that stores the identification information in association with the user identification information.

According to the procedure system configured as described above, when a user designates a desired procedure, electronic document data related to the procedure is read out from the storage means, transmitted / received to / from the user, and transmitted. The procedure is performed. The content and date and time of the processing performed during the execution of the procedure are stored as procedure log data. Then, the electronic document data and the procedure log data generated in the process of executing the procedure are stored in association with the user identification information. Thus, the user can later acquire data related to the completed procedure.

According to a second aspect of the present invention, in the procedural system according to the first aspect, receiving means for receiving a user's designation concerning a procedure performed by the user in the past, and the third means relating to the designated procedure. Transmission means for transmitting the relevant data stored in the storage means to the user's terminal device. As a result, data related to the procedure specified by the user is sent to the user's terminal device.

[0008] The invention according to claim 3 is the invention according to claim 1 or 2.
In the procedure system described in the above, the receiving means, requesting the user to present personal authentication information,
Means for confirming the personal authentication information presented by the user, wherein the transmitting means transmits the relevant data to the user terminal only when it is confirmed that the personal authentication information is correct. Therefore, the data related to the procedure is presented only to the user who is confirmed to be the principal, and the confidentiality of the data is maintained.

The invention described in claim 4 is the first to third aspects of the present invention.
In the procedure system according to any one of the above, the execution means transmits the electronic document data to a procedure destination that accepts a procedure specified by the user, and data from the procedure destination related to the procedure result And receive
The information is stored in the third storage means. As a result, during the execution of the procedure, data issued from the procedure destination is also stored,
It can be provided to the user later.

[0010] The invention described in claim 5 provides the invention according to claims 1 to 4.
In the procedural system according to any one of the above, the relevant data, electronic document data that need to be submitted to the procedure destination in the process of executing the procedure specified by the user, and the procedure data attached to the electronic document data The attached data that needs to be submitted to the first place, the procedure result data issued from the procedure destination after the completion of the procedure, the content of the processing performed in the execution process of the procedure by the execution means, and the date and time when the processing was performed. Procedure log data. Therefore, various data are stored according to the type of the procedure, and the user can easily acquire them as needed.

According to a sixth aspect of the present invention, in the procedure system according to the first aspect, means for receiving designation of the electronic document data by a user, and acquiring the designated electronic document data from the third storage means. , Means for checking the validity, and means for transmitting the result of the validity check to the user. Thereby, the user can confirm the validity of the electronic document data stored in the procedure system.

[0012]

Preferred embodiments of the present invention will be described below with reference to the accompanying drawings. [1] System Configuration FIG. 1 conceptually shows the configuration of a procedure system for executing a procedure and information browsing processing according to an embodiment of the present invention. The procedure system of the present invention has a function of first executing various procedures including an insurance contract, product purchase, and the like online, and providing the user with various relevant information on the completed procedure.

As shown in FIG. 1, a procedure entity 2, a procedure destination 3, a form production company 5, an external function provider 10, and an application / notification platform (hereinafter, simply referred to as “platform”) 20 are connected via the Internet 1. It is connected. Note that the present invention is applicable to networks other than the Internet.

The procedural entity 2 is a person who performs various procedures such as application, and includes individuals and companies. Procedures include, for example, various applications, registrations, registrations, etc., made by individuals or companies to government agencies, as well as applications, registrations, contracts made by individuals or companies to private companies. The procedure destination 3 is a party with which the procedure entity 2 performs predetermined procedures, and includes not only government offices but also private companies such as banks and insurance companies. Although only one procedure destination 3 is shown in FIG. 1, a plurality of procedure destinations 3 are actually connected to the Internet 1.

The form production company 5 is a company that creates and provides electronic forms of documents required in various procedures performed by the procedure entity 2 with respect to the procedure destination 3. Conventionally, procedures such as application have been performed using paper documents, but in the present procedure system, the procedure is executed using an electronic form. The “electronic form” is electronic data corresponding to an application or the like in a state before the procedural entity fills in necessary items. The electronic form includes a document name, an input item name, an input field, and the like in advance, and the procedural entity inputs necessary items in the input field. The data in which the procedure subject enters necessary items in the electronic form and can be submitted to the procedure destination may be hereinafter referred to as an “electronic document” in order to distinguish it from the electronic form in a non-input state. The form production company 5 has a role of creating an electronic form to be used for various procedures in response to a request from the procedure destination 3 and the like, providing the electronic form to the platform 20, and registering it.

The platform 20 is operated by the company A and enters between the procedure entity 2 and the customer 3 to perform various processes associated with the execution of the procedure. In addition, the external function provider 10
Is a company that provides various specialized processes and services in connection with the execution of procedures by the platform 20;
Institutions. With such a configuration, the procedure is executed between the procedure entity 2 and the procedure destination 3.

Next, the configuration of the procedure system of the present invention will be described in detail with reference to FIG. FIG. 2 is a functional block diagram showing the configuration of the procedure system.

In FIG. 2, the procedure entity 2 communicates with the platform 20 through the Internet in various forms and performs procedures. As a method of accessing the platform 20, the procedure subject 2 can use a personal computer, a mobile phone, a PDA, or the like installed at home or at work. The procedural entity 2 basically enters the platform 20 through a predetermined website on the Internet. In the case of a personal computer, access to the platform 20 site using a web browser,
By accessing the platform site via the merchandise portal site or sending an e-mail to the site, the data on the procedure subject 2 side can be transmitted to the platform 20. Similarly, when a mobile phone is used, it is possible to communicate with the platform 20 by connecting to the Internet, browsing a web page, or sending an e-mail. In addition, procedural entity 2
The data transmitted from the to the platform 20 includes an electronic document created by the procedure entity 2 for various procedures, an electronic signature, and other accompanying data.

The communication from the platform 20 to the procedural entity 2 can also be executed using a personal computer, a mobile phone, or the like of the procedural entity 2. That is, the platform 20 can transmit data to the procedure subject 2 on a web browser, and can transmit data to a personal computer or a mobile phone as an e-mail or a file itself. When the procedure subject 2 has a printer connected to the personal computer, the procedure subject 2 can output the data downloaded through the personal computer to a paper medium by the printer. The data transmitted from the platform 20 to the procedure entity 2 includes an electronic form required for performing the procedure, information on the progress and completion of the procedure, and information from the procedure destination 3 during or after execution of the procedure. Notification data sent to the server.

The procedure destination 3 is an organization or a company that accepts various procedures, such as a government office, a government office, or a company. Procedure destination 3
Executes a procedure by connecting to the Internet using a terminal device. The terminal device of the procedure destination 3 includes a data transfer block 3a and a form production instruction block 3b.

The data exchange block 3a exchanges electronic documents such as application forms with the platform 20. The electronic document itself such as an application form is created by the procedure entity 2 and transmitted to the platform 20, and the platform 20 transmits the electronic document to the procedure destination 3 after predetermined processing.
Therefore, the data transfer block 3a plays a role of performing the reception processing of various procedures at the procedure destination 3. Further, the data transfer block 3a converts the format of the electronic document of the received application form as necessary. For example, when the format of an electronic form such as an application form used on the platform 20 (that is, an electronic form in which the procedure subject has input necessary items) and the format of the electronic form used inside the procedure destination 3 are different (the format is Even if they are different, the input items are the same), a process of converting the electronic document received from the platform 20 into a format dedicated to the procedure destination 3 is performed. This is, for example, X
This can be performed using a tag of an electronic document configured in a structured language such as ML.

The form production instruction block 3b includes:
The requirements specified in the procedure destination 3 are instructed to the form manufacturing company 5, and the production of an electronic form conforming to the requirements is requested.

The form production company 5 has a form production & registration block 6 for producing an electronic form required for the procedure in accordance with an instruction from the procedure destination 3. The form production & registration block 6 includes a format conversion function 7, a form registration function 8, and a component management function 9. The form registration function 8 sends the created electronic form, notification template, and the like to the platform 20 and registers it. The format conversion function 7 performs a format conversion (for example, from XFA to P
DF, etc.). The component management function 9
Save and manage the electronic forms that you have made for each part.
The electronic form is composed of a plurality of sections, like a normal paper application document. Here, each section is manufactured as a part, and one section is formed as an aggregate of a plurality of parts.
Compose one electronic form. By doing so, for example, the parts used in a large number of electronic forms, such as addresses and names, can be shared and managed, so that the production, modification, deformation, etc. of the electronic forms can be made more efficient.

The platform 20 plays a central role in the application / notification procedure. The platform 20 is roughly divided into a data reception block 30, a data distribution block 35, a process management block 40, an application / notification procedure block 45, and a file generation block 50. , A data management block 55, a form management block 60, and a procedure log management block 65.

The data receiving block 30 is used by a procedural entity to apply for,
It performs processing for receiving data related to procedures such as billing, and is configured to be able to receive data through a plurality of means such as a portal site, a web browser, and a mobile phone. The data provided by procedural entity 2 is HTM
It supports a plurality of formats such as L, XFA (JetForm compatible). The data reception block 30 includes a site cooperation function 31, a data reception function 32, and a mail reception function 33. The site cooperation function 31 processes applications and requests for procedures in cooperation with a product portal site or the like. The data receiving function 32 performs a process of receiving data transmitted from the procedure subject 2. Email receiving function 3
Reference numeral 3 performs a process of receiving e-mail data transmitted from the procedure entity 2. The data reception block 30 includes means for assuring and securing that correct data has been received from the procedure entity 2 from the viewpoint of security. For example, using various techniques such as an appropriate encryption process, digital signature, and digital watermark, the procedure subject 2 is transmitted during transmission via the Internet 1.
Confirm that the data received from is not falsified or changed.

The data distribution block 35 distributes an electronic form such as an application form, notification data including a procedure result report, and the like to the procedure entity 2 by a method such as a web browser, electronic mail, and file download. The data distribution block 35 includes a data transmission function 36 for transmitting data through a web browser, a mail transmission function 37 for transmitting data by e-mail, a file distribution function 38 for transmitting data in the form of a file, and print output for transmitting print data. Function 39 is included. Procedure entity 2
Is provided in various forms such as HTML, XFA, and PDF. The print data can be data that proves the completion of the procedure, such as an insurance policy in an insurance contract procedure. The print data can be outputted on paper by a printer attached to the terminal device of the procedure subject 2. The data distribution block 35
Has means to ensure that the correct data has arrived at the procedure entity 2. This can be realized, for example, by using an electronic signature or the like, or by the procedure entity returning receipt confirmation data.

The process management block 40 has a process control function 41, and controls the process of the procedure designated by the procedure entity 2. For various procedures that can be designated by the procedure entity 2, corresponding procedure flows are prepared in advance. The procedure flow is configured as a set of detailed processes called procedure modules, and the procedure is performed by sequentially executing the procedure modules according to the order specified in the procedure flow. The process control function 41 controls to execute the procedure module according to the procedure flow. The procedure module can be configured as an individual program. In addition, the process control function 41 includes a function of not only executing a procedure according to a procedure flow but also executing the procedure in an appropriate method by determining an authentication level of the procedure entity 2 and a channel used by the procedure.

The data management block 55 stores personal data, application data, notification data, and the like handled in procedures such as application and notification, manages the storage period, and disposes of the data. The personal data is personal information such as the address and name of the individual, and in the case of a corporation, includes the data of the corporation. The personal data is stored in the personal data DB 56. The application data is information input by the procedure body in the application procedure, and is stored in the application data DB 57. Application data can be managed for two purposes. The platform 20 performs a predetermined procedure for the procedure destination 3 based on a request from the procedure entity 2. At the time of the proxy processing, the application data obtained from the procedure entity 2 is submitted to the procedure destination 3, but the platform 20 can store the application data in the application data DB 57 as a record. Further, the data management block 55
Based on a request from the procedural entity 2, a service of depositing application data, result data after the procedure is completed, and the like from the procedural entity 2 can be performed. For example, when the insurance contract procedure of the procedural entity 2 is performed, the contract data is transferred to the procedural entity 2
, And save and store the copy data. Thus, for example, when the procedure entity 2 loses its contract data, the procedure entity 2 can obtain the copy data from the platform 20. The platform 20 can perform such a service for a fee.

The notification data is information that the procedure destination 3 notifies the procedure subject 2 and is stored in the notification data DB 58. The application data and the notification data are stored in data file units and stored in holders or relational DB units to ensure security and guarantee originality. In addition, personal data is stored in a relational DB, and security is protected. The stored data is tagged, and the tags are standardized and associated.

The form management block 60 stores an application form, a notification template, a catalog file, and the like used in the application / notification procedure, and also performs version management and the like. Application form is Platform 2
Numeral 0 is a form or template used when acquiring information from the procedure entity 2 and is stored in the application form DB 61. The notification template is a form or a template used when information is provided from the platform 20 to the procedure entity 2. The notification template DB
62. The catalog file is data such as a manual or a catalog to be presented to the procedure subject 2 in connection with the procedure, and is stored in the catalog file DB 63.
These data are managed on a file basis in principle, but can also be managed on an object basis.

The file generation block 50 is for creating a data file that is notified from the platform 20 to the procedure entity 2 and distributed, and the data format is HTM.
L, XFA, PDF, etc. The file generation block 50 includes a data transfer function 51, a text processing function 52, a file editing function 53, and a channel conversion function 54. The data transfer function 51 performs a process of transferring personal data stored in the personal data DB 56 of the data management block 55 to an application form or a notification template. By transcribing personal information in advance to an application form or the like to be transmitted to the procedural entity 2, it is possible to simplify the creation of electronic documents by the procedural entity. The text processing function 52 is a function for processing text data to be input to an application form or a notification template, and the processed text data is input to an application form or the like. The file editing function 53 is a function for editing an objectized form or template. The channel conversion function 54 is a function of converting a data file to be delivered to the procedure subject 2 into an appropriate data format according to a terminal device of the procedure subject 2, such as a personal computer or a mobile phone.

The application / notification procedure block 45 is a part which plays a central role when the procedure subject 2 executes a desired procedure, and includes a personal authentication function 46 and a form distribution function 4.
7. Application / reception agency function 48 and notification / delivery agency function 4
9 inclusive. The personal authentication procedure function 46 performs personal authentication in cooperation with an external authentication organization or the like, and notifies the result. Also, depending on the authentication level required in each procedure,
Personal identification can also be performed using the ID / password of the member data. In addition, personal authentication can be performed using an electronic signature or the like. In this case, the procedure body 2 stores key data for signature in a recording medium such as an IC card and uses the key data for signature. And so on. With this personal authentication function, it is possible to execute processing that has been conventionally performed by signature, sealing, or the like online. Many procedures require the signature and seal of the procedure body, and in the past, signatures and seals were made on paper documents. By using the personal authentication function of the present invention, it is possible to execute all processes from application to completion of the procedure online without using paper documents or the like. Note that by performing personal authentication using an electronic method such as an electronic signature, a procedure that requires some kind of authentication can be completed online even when using not only a personal computer but also a mobile phone. The application / notification procedure block 45 can control the subsequent procedure to proceed on condition that the personal authentication is successful.

The form distribution function 47 distributes an application form, a catalog, and the like on the Internet in accordance with a request from the procedure entity 2 and / or the procedure destination 3 and transmits the application form and the catalog to the terminal of the procedure entity 2 and the external output function 14. In this way, the procedure body 2 can obtain a printout of the application form and the catalog.

The application / reception procedure proxy function 48 receives an electronic document such as an application form from the procedure entity 2 and accepts the application, and stores the input data in the data management block 55 as application data. In addition, the result of the application is notified to the procedural entity 2 using a web browser or an e-mail. Further, when the procedure requires settlement, the necessary settlement procedure is executed in cooperation with an external settlement function 13 or a multi settlement gateway.

The notification / delivery proxy function 49 distributes a notice from the procedure destination 3 to the procedure entity 2 (for example, credit card usage details, insurance expiration notice, etc.) via the Internet or as a print output. Control.
Note that both a process of periodically delivering a large amount of notices, such as a usage statement, and a process of irregularly delivering a small amount of notices, such as insurance expiration notice, are performed.

The procedure log management block 65 acquires a log of a process executed by each block and each function in the platform 20 and stores it in a procedure log DB 66. Specifically, since each procedure is performed by sequentially executing a plurality of procedure modules defined in the procedure flow, an execution log of each procedure module is stored in the procedure log DB. Further, the procedure log management block 65 can guarantee the contents of the procedure log DB 66 (for example, the context, time, etc., of the executed processing). Further, even after the procedure is completed, the log record can be disclosed in response to a request from the procedure subject 2 or the procedure destination 3, or the fact that the procedure has been completed can be proved based on the log record.

The log information can be provided to the user by various methods. For example, the log file transmitted to the procedure subject 2 can be printed on a paper medium or the like. In addition to the case where the procedure entity requests the log information, the log information or information related thereto can be provided. For example, a situation is conceivable in which important document data such as contract data and confirmation document data is created when a certain procedure is completed, and the procedure entity prints and saves this on a paper medium. Examples are an insurance policy in an insurance contract and a contract in a loan contract. In this case, the document data is transmitted from the platform 20 to the terminal that performs the procedure, and a log file can be attached to the document data itself. As a result, the procedural entity can obtain the document data such as the contract, and simultaneously obtain the log data of the procedure up to the contract. Further, the log file attached to the document data may be set as invisible data so that the log file can be viewed only when special reading software or the like is used. Furthermore, instead of the log file itself, for example, an ID, a barcode, a management number, etc., for specifying the log file
The information related to the log file can be attached to the document data and provided to the procedure-oriented terminal. In this case, for example, when the user prints the document data and creates a contract or other paper document, log data or data related to the log data is printed in a visible or invisible manner on a part of the document. You can also Procedure entity 2
Can use this log file related information to retrieve log files from the platform when needed.

The external function block 10 is a block for performing various kinds of processing that accompanies the processing by the platform 20. Function 1
6, a distribution management function 17 and a time certification function 18 are included.

The authentication function 11 is a function for a third party to assure that the procedure entity 2 executing the procedure is the correct person. Specifically, a public or private certification organization performs this. Can be. The authentication function 11 can authenticate a registered user using, for example, an ID and a password issued by a specific authentication organization, key data of an electronic signature, and specific user identification data.

The notarization function 12 is a function for a third party to assure the contents of procedures and notifications / distributions performed on the network, and can be performed by a public or private notary institution. The settlement function 13 is associated with the execution of a certain procedure,
This function performs settlement procedures such as credit settlement and bank debit on a network, and can be executed by a server such as a credit company or a financial institution.

The output function 14 is a function for outputting data required by a procedure entity from a so-called kiosk terminal or the like.
A kiosk terminal is a terminal device installed in a convenience store, a shopping center, or the like, and has a function of outputting data to paper or various recording media.
The platform 20 transmits specific data to an external output function 14 such as a kiosk terminal in response to a request from the procedure main body 2, and the procedure main body 2 can output necessary data therefrom. Further, the output function 14 records a log of the data output processing performed in this manner, transmits the log to the platform 20, and sends the log to the platform 20.
5 can be stored.

The kiosk terminal is configured to enable input / output of data in various forms. For example, the kiosk terminal includes an input device such as a keyboard for the procedural entity 2 to manually input an ID and a password in order to retrieve necessary data from the kiosk terminal. Procedure entity 2
Provided with an IC card reader for inputting and outputting data to and from an IC card owned by the company, a barcode reader for reading barcodes, an interface for inputting and outputting data to and from electronic paper, etc. be able to. Further, a drive for a general-purpose recording medium such as a CD-ROM and a DVD can be provided. In addition, mobile phones and P
A function of inputting and outputting data by connecting a DA can also be provided.

The distribution function 15 performs file distribution (for example, by e-Percel) on a network,
This function manages the distribution status and the like, and can record a log relating to the distribution process and provide the log to the procedure log management block 65 of the platform 20.

The billing / billing function 16 manages billing such as usage of contents accompanying the procedure performed by the procedure entity 2 and a fee for the procedure, and also notifies the procedure entity 2 of a bill such as a charge via the platform 20. Do. In this case, the platform 20 may charge the procedure entity 2 a fee such as a procedure agency fee, or may charge the procedure destination 3.

The distribution management function 17 is a function for acquiring and managing the progress of delivery, for example, when a paper application is delivered to a destination by a distribution company. By obtaining the progress data from the physical distribution management function 17, the progress of the procedure can be managed on the platform. The distribution management function 17 may be provided inside the platform 20, and the system may be configured to receive progress information from the outside and manage the progress inside the platform.

The time certification function 18 is for providing a time certification service by a public institution, a company that has been authorized or licensed, or another company. The platform 20 uses the time certification function 18 when executing a procedure in which time is particularly important (for example, a procedure related to exchange) among various procedures.
Is used to prove the time when the procedure was actually executed. Such time information can be managed by the procedure log management block 65 as a procedure log.

The external function cooperation block 68 in the platform 20 performs processing cooperation between each block of the platform 20 and the external function 10 described above.
Specifically, it connects to an external authentication function 11 to exchange authentication information and authentication results, and connects to an external notary function 12 to assure the contents of notification and log records. In addition, it cooperates with the distribution function 15 to deliver a notice such as a usage statement in the form of a file, and cooperates with the output function 14 to print out an application form, a catalog, and the like.

By using the above platform, the procedure subject can execute a desired procedure online using various means such as a personal computer and a mobile phone. In the above description, each function in the platform 20 can be realized by a computer program. [2] Example Next, a specific example of a procedure and information browsing to which the procedure system of the present invention is applied will be described. In the present embodiment, as shown in FIG.
0, an online insurance contract is made with the insurance company 3a. In addition, users can also use the platform 20
Is used to perform an online purchase procedure for home appliances with the home appliance sales company 3b. After completing each procedure, the user uses the platform 20 to browse information related to those procedures.

First, the insurance contract procedure is shown in FIGS.
This will be described with reference to FIG. First, the user 2 accesses a portal site managed by the platform 20 using a device such as a personal computer (step S1). The platform 20 connects the user 2 to the portal site by the site cooperation function 31 in the data reception block 30. Next, the application / notification procedure block 45 of the platform 20 acquires life insurance material data from the form management block 60, and displays the insurance material data on the terminal device of the user 2 using the data distribution block 35 (step). S2).

The user 2 looks at the insurance material data displayed on his / her own terminal device, selects a desired life insurance type, and transmits the designation to the platform 20 (step S3). The platform 20 receives this,
The important matter description data related to the insurance contract is acquired from the form management block 60 and displayed on the user terminal (step S4). The user 2 reads the contents of the important matter description and the like, and transmits to the platform 20 that he or she agrees with the contents (step S5).

When the consent of the user 2 to the contents of the important matter description is obtained, the platform 20 acquires the corresponding application form from the form management block 60,
The data is transmitted to the terminal device of the user 2 through the data distribution block 35 (step S6). The user 2 receives this application form, inputs necessary items, creates an insurance application document (electronic document), and transmits it to the platform 20 (step S7). If necessary, the user 2 adds his / her own electronic signature to the insurance application document.

Next, the platform 20 prepares a copy of all the data generated in the procedures up to that time, ie, insurance application data, important matter data, and an insurance application document with an electronic signature if necessary. The data and the like are stored, and the original data is transmitted to the insurance company 3a (step S8). The copy data of the insurance application document is, for example, the application data D in the data management block 55.
Stored in B57.

The insurance company 3a receives the insurance application form transmitted from the platform 20, and examines the contents as necessary (step S9). As a result of the examination in the insurance company 3a, when it is determined that an insurance contract is to be made, the insurance company 3a performs a contract process, creates securities data and covenant data, and transmits the data to the platform 20 (step S10). The platform 20 receives the security data and the clause data from the insurance company 3a (Step S11). Then, various related data including the original data is stored in, for example, the application data DB 57 described above (step S12).

If necessary, for example, when the user desires, the platform transmits a copy of the securities data and the agreement data to the user 2. User 2
A copy of the securities data and the agreement data is received and stored. The user 2 can save these data as they are, or can print out and save them as a paper document. In addition, for print output such as securities,
A print terminal or the like as the external output function 14 can also be used.

The procedure log management block 65 in the platform 20 stores, in the procedure log DB 66, procedure log data on all procedures performed between the user 2, the platform 20, and the insurance company 3a. The procedure log data includes, for example, the date and time when the platform 20 transmitted the electronic form of the insurance application form to the user 2, the date and time when the electronic form of the insurance application form was received from the user 2, and the date and time when the security and covenant data was received from the insurance company 3a. , Etc., the content of each process performed in the execution process of the procedure and the execution date and time are recorded.

The platform 20 stores various related data on the current insurance contract, for example, in the personal data DB 56.
And store it in association with the ID of the user. At this time, in step S8 or S11, the insurance application document data temporarily stored in the application data DB 57, the policy / covenant data, and the procedure log data stored in the procedure log DB 66 are moved to the personal data 56. It is preferable to make a copy and store it together under the user ID. As the related data stored in this way, in principle, all data generated in connection with the application procedure can be targeted. That is, in the example of FIG. 4, the insurance material data transmitted to the user in step S2, the important matter description data transmitted to the user in step S4, the application form data transmitted to the user in step S6, and the storage in step S8. Includes copy data (including necessary digital signatures and the like) of the insurance application documents, security data and terms and conditions data received from the insurance company in step S11, and procedure log data for the current procedure. As copy data of insurance application documents, electronic form data of insurance application forms,
The data of the item input by the user 2 with respect to the electronic form data can be stored as a pair. Alternatively, information (for example, an electronic form ID or the like) for specifying the electronic form of the insurance application can be stored as a pair with the data of the item input by the user.

In this way, the user 2
Regarding the procedure performed through “0”, various related data are stored in, for example, the personal data DB 56 in the platform 20 in association with the user ID of the user.

Next, the home appliance purchase procedure will be described with reference to FIGS. First, the user 2 accesses a portal site operated by the platform 20 (step S21), and specifies a home appliance introduction site. On the other hand, the platform 20 extracts the product introduction data from the catalog file DB 63 of the form management block 60 and sends the user 2
(Step S22). The product introduction data is displayed on the terminal device of the user 2.

Next, the user 2 looks at the product introduction data, selects a desired product, and makes a purchase application (step S2).
3). In response to this, the platform 20 extracts the electronic form of the purchase application form from the application form DB 61 in the form management block 60, and transmits it to the user 2 (step S24). The user 2 inputs necessary items into the electronic form of the received purchase application form and transmits it to the platform 20 as purchase application form data (step S2).
5). If necessary, the user 2 fills in or attaches information for online payment to the electronic document of the purchase application form. The platform 20 receives the electronic document of the purchase application form from the user 2, saves the copy data in, for example, the application data DB 57 in the data management block 55, and transmits the original data of the electronic document of the purchase application form at the destination. The information is transmitted to a certain home appliance sales company 3b (step S26).
The platform 20 executes an online payment process related to product purchase by using the payment function 13 which is a part of the external function 10 as necessary.

Next, the home appliance sales company 3b accepts the received electronic document of the purchase application form and arranges the shipment of the product on condition that the settlement is completed (step S27). Further, the home appliance sales company 3b transmits warranty / instruction manual data of the product to be purchased and other necessary data to the platform 20 (step S28). The platform 20 receives the warranty and instruction manual data (step S29).

Further, the platform 20 stores all data generated in the procedure up to that time in the personal data DB 56 or the like in association with a user ID or the like as related data (step S30). The relevant data includes, for example, the product introduction data transmitted to the user in step S22, the purchase application form transmitted to the user in step S24, the electronic document copy data of the purchase application stored in step S26, and the step S29. This includes the stored warranty and instruction manual data, the procedure log data stored in the procedure log management block 65, and the like. In this way, the procedure for purchasing home electric appliances is completed.

Next, a process when the user 2 who has purchased the insurance contract and the home electric appliance browses information using the platform 20 will be described with reference to FIGS. 2, 6, and 7. FIG. . FIG. 6 is a flowchart showing the information browsing process, and FIG.
2 shows an example of information displayed on the terminal.

First, the user 2 accesses an information browsing site operated by the platform 20, and inputs authentication information (step S41). As the personal authentication method, various authentication methods such as a method using a user ID and a password as described above, an authentication method using an electronic signature or the like are adopted according to the situation. On the other hand, the platform 20 identifies the user 2 by performing the personal authentication process, acquires the related data stored for the user from the personal data DB 56 in the data management block 55, and Display menu on top (step S4
2). Note that information browsing can be permitted without requiring personal authentication.

FIG. 7A shows a menu display example in this case. An item list of related data stored in the platform 20 corresponding to the user is displayed together with information for specifying the user (here, the member number). This item list is organized for each procedure performed by the user in the past. In addition, in the example of FIG. 7A, in addition to the life insurance contract and the purchase of home electric appliances described above, the user
Several other procedures have been done in the past.

Next, the user 2 selects a desired procedure from the menu display (step S43). In contrast,
The platform 20 displays a service list prepared for the selected procedure (step S44).
7B and 7C show display examples of the service list.

FIG. 7B is an example of a service list when the user selects the item “life insurance contract relationship” in the menu display of FIG. 7A. In the example of FIG. 7B, when the user selects “view contract related documents”, the related documents used in the insurance contract procedure are displayed. In the above-described example, the electronic documents such as the insurance contract application form, the securities, and the terms and conditions stored in the personal data DB 56 are displayed, and the user can browse the contents. When the user selects “view contract procedure history”, a procedure log of procedures performed between the user, the platform, and the insurance company from the start to the completion of the insurance contract is displayed. Further, when the user selects “insurance simulation”, for example, the amount of the insurance money when the insured person is hospitalized is automatically calculated and displayed according to the contract contents of the user at that time. Further, when the user who actually has an accident or becomes sick selects “insurance claim”, a processing flow of an insurance claim procedure is executed, and the insurance claim procedure can be performed in a wizard format, for example.

On the other hand, FIG. 7C shows an example of a service list displayed when the user selects the item “home appliance purchase relation” in the menu display shown in FIG. 7A.
In FIG. 7C, when the user selects “view warranty card”, the warranty card of the home electric appliance purchased by the user is displayed. When the user selects “view instruction manual”, the instruction manual of the home electric appliance is displayed. When the user selects “repair service contact list”, a contact list of the repair service center is displayed. When the user selects "repair request", the user can request a repair by inputting personal information (for example, an address) or product information in a wizard format.

When the user selects a desired service while such a service list is displayed, the platform 20 executes the service (step S46). For example, when the service selected by the user is browsing of data such as securities and guarantees, the platform 20 retrieves an electronic document related to the user from the personal data DB 56 and displays it on the user's terminal device through the data distribution block 35. Execute the process. When the user selects “insurance claim” or “repair request”, the platform 20 executes a prepared program or the like to exchange necessary information with the user while performing processing. Execute

Next, the platform 20 records a log relating to the information browsing process executed by the user (step S47). The recorded contents include, for example, the date and time when the user and the platform executed the processing of each step shown in FIG. 6, the service selected by the user, the service executed by the platform, and the like.

As described above, according to the procedure system of the present invention, various related data related to the procedure performed by the user is stored on the platform side in association with the user's ID and the like. Therefore, even if the user loses the insurance policy or other documents, the user can access the platform 20 and easily browse the contents. Further, in addition to merely browsing information, it is also possible to execute a procedure related to a procedure performed in the past, for example, the above-mentioned insurance claim or repair request.

As the authentication information to be input by the user in the information browsing process shown in FIG. 6, in addition to the personal authentication information used in the past application procedures and the like, information recognized as being equivalent thereto is used. Can be done. For example, when a certain IC card is used as the personal authentication data at the time of the application procedure and the same authentication can be obtained with another IC card, the personal authentication can be performed using the IC card.

In the information browsing process, it is possible to provide not only a function of simply browsing data stored in the platform 20 as related data but also a function of ensuring the validity of the data on the platform side. Thereby, for example, the validity of insurance policy data and guarantee data stored in the platform 20 can be guaranteed. In addition, if the insurance contract period and the expiration date of the home appliance warranty are set,
It is possible to check whether or not it is within the expiration date and to teach the user who browsed the information. Furthermore, it is possible to check whether or not the application form used in the application procedure performed by the user in the past is provided by the correct provider.

In the above description, the insurance contract and the purchase procedure of the home electric appliance have been described as examples of the procedure performed by the user, but the application of the present invention is not limited to these. For example,
The procedure system of the present invention can be applied to various procedures, such as various procedures for applying to and submitting to government offices, ordering, purchasing, and applying for various products and services.

In the above example, the insurance contract and the purchase procedure of the home electric appliance are performed on-line. However, such a procedure can be performed off-line as in the conventional case (for example, the insurance contract by mailing or bringing an application form, the storefront, etc.). , Etc.), the user accesses the site operated by the platform 20 and registers for the information browsing procedure, thereby similarly configuring the system to receive the information browsing service. Can be. in this case,
For example, when a user who has completed an insurance contract accesses the site and specifies his / her insurance contract number, etc., copy data such as securities data and terms and conditions data corresponding to the contract number is transmitted from the insurance company to the platform, and personal data What is necessary is just to save it in DB56.

[0075]

As described above, according to the procedural system of the present invention, the user who performs the procedure stores various related data regarding the procedure performed in the past on the platform side, so that the user can save his or her own copy data and In the event that a copy of a copy is lost, necessary information can be easily obtained.

[Brief description of the drawings]

FIG. 1 schematically shows the configuration of a procedure system according to the present invention.

FIG. 2 is a block diagram showing a configuration of a procedure system shown in FIG. 1 in detail.

FIG. 3 is a diagram conceptually showing an information browsing process using the procedure system of the present invention.

FIG. 4 is a flowchart showing an insurance contract process shown in FIG. 3;

FIG. 5 is a flowchart showing a home appliance purchase process shown in FIG. 3;

FIG. 6 is a flowchart showing an information browsing process shown in FIG. 3;

7 shows a display example displayed on a user terminal device during the information browsing process shown in FIG.

[Explanation of symbols]

 1 Internet 2 Procedure entity 3 Procedure destination 5 Form provider 10 External function provider 20 Platform

Claims (6)

[Claims] 1. A procedure system for communicating with a user through a network, a first storage means for storing electronic form data necessary for various procedures, a receiving means for receiving designation of a procedure desired by the user, Executing means for executing a procedure designated by the user by acquiring electronic form data related to the procedure from the storage means and transmitting and receiving the electronic form data to and from the user; and contents of processing performed by the executing means in the course of executing the procedure A second recording means for storing the date and time as the procedure log data; and a third storage for storing the electronic document data and the procedure log data generated in the process of executing the procedure designated by the user in association with the identification information of the user. Means. 2. A receiving means for receiving a user's designation regarding a procedure performed by the user in the past, and transmitting related data stored in the third storage means to the user's terminal device in connection with the designated procedure. The procedure system according to claim 1, further comprising: a transmission unit. 3. The receiving means comprises: means for requesting the user to present personal authentication information; and means for confirming the personal authentication information presented by the user. The procedure system according to claim 1, wherein the relevant data is transmitted to the user terminal only when the personal authentication information is confirmed to be correct. 4. The execution means transmits the electronic document data to a procedure destination that accepts a procedure designated by the user, and receives data related to the procedure result from the procedure destination. The procedure system according to claim 1, wherein the procedure is stored in a storage unit. 5. The related data includes an electronic document data that needs to be submitted to a procedure destination in a process of executing a procedure specified by a user, and an electronic document data that needs to be attached to the electronic document data and submitted to the procedure destination. Attached data, procedure result data issued from the procedure destination after completion of the procedure, procedure log data including the content of processing performed in the execution process of the procedure by the execution means and the date and time when the processing was performed,
The procedure system according to any one of claims 1 to 4, comprising: 6. A means for receiving designation of the electronic document data by a user, a means for acquiring the designated electronic document data from the third storage means and checking the validity, and transmitting a result of the validity check to the user. The procedure system according to claim 1, further comprising a transmitting unit.