JP2001202439A - Service reservation system, web server for service resevation, service reserving method, and information recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To increase persons who make reservations while suppressing the cost low for a service provider of a hotel, etc. SOLUTION: This service reservation system has client terminals 2 which are placed at facilities such as hotels run by respective enterprises and a web server 4 to which the client terminals 2 are connected through a communication line such as the Internet 3. Then this system is provided with a service selection database which enables service receivers who desire to have service of lodging reservation, etc., to apply for the service by accessing the web server 4 from their terminals 14 and 15, etc., receives data updating contents for service sent from a client terminal 2, and displays the received contents in a homepage and a database for points which give service receivers. The points represent prices of selected service respectively and are usable even by persons other than the service provider. The points are usable as fare paid to the service in the facilities or part of it.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service reservation system, a service reservation web server, a service reservation method, and an information recording apparatus for recording a service reservation program applicable to reservation of various services such as accommodation reservation and product purchase application. Media related.

[0002]

2. Description of the Related Art With the spread of the Internet, reservations of various services (products) such as accommodation reservations and product purchase applications have been made on the Internet. Online bookings are generally cheaper, with no travel agents or other intermediaries.
This is favorable for the reservation person.

On the other hand, facilities providing facilities such as inns, etc., can easily change prices during prosperous periods, off-peak periods, etc., and in addition to conventional telephone reservations and intervening reservations, new reservation systems will increase, and This is an opportunity for increase. For this reason, each ryokan creates its own homepage or registers on various reservation sites.

[0004]

When each ryokan creates a homepage, it costs a lot of money for production and the like, but there is no actual customer attracting the cost. This is because it is very difficult for a hotel guest to reach the homepage of the inn from a very large number of homepages. Also, even if the user arrives at the inn's homepage, unless the contents are attractive, it will not lead to an actual reservation.

[0005] On the other hand, in most reservation sites, information on inns is standardized, and in many cases, the goodness of the facility is not described. For this reason, in the case of simply registering in a reservation site without a homepage, the reservation situation is even more disastrous.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and a service reservation system and service that can reduce the cost for service providers such as inns and increase the number of reservation users. It is an object of the present invention to provide a web server for reservation, a service reservation method, and an information recording medium recording a service reservation program.

[0007]

In order to achieve the above-mentioned object, a service reservation system according to the present invention comprises a client terminal provided in each of a plurality of inns and the like having different business entities; A terminal having a web server connected via a communication line such as the Internet,
Enables service consumers who want to receive services such as lodging reservations to access the web server from their own terminal and apply for services, and to update data for services sent from client terminals. A service selection database for receiving and displaying the received content on the homepage, and a common point that can be used by anyone other than the service provider in consideration of the price etc. of the selected service Is provided to the service receiver who has received the service, and the points can be used as a price for the service in each facility or as a part thereof.

As described above, the web server can display the service contents sent from the client terminal of the facility such as each inn and update the contents. Further, the web server is provided with a service selection database which allows a person who intends to make a reservation to access and apply for a service at the selected facility. For this reason, the service provider updates the homepage only by sending data, so that the cost of homepage creation and operation is greatly reduced. In addition, the service contents are always new, and the reservation applicant can obtain the latest information.

[0009] In addition, the point database can be used to give points that can be used in other facilities to the service receiver in each facility. In addition, the points can be used for or part of the service,
Even if the ability to attract customers is extremely low with only individual facilities, the facilities that provide services are gathered and the points can be used in common, thereby increasing the overall customer attraction. As a result, the ability of each participating facility to attract customers is also increased.

A service reservation system according to another aspect of the present invention provides a client terminal connected to each of a plurality of inns and other facilities having different business entities via a communication line such as the Internet. A plurality of homepages for the operator of the client terminal are arranged on the web server, and the plurality of homepages input or update contents of services such as accommodation reservations. Homepage for updating the details of reservations, a homepage for customer management that allows the user to check the data related to the person who enjoys the service, and points to the service receiver who received the service in consideration of the price of the selected service, etc. To create a homepage for inputting points and a homepage for promoting the facility It is included and the page for the creation of the home page.

As described above, since the homepage for updating the reservation contents, the homepage for managing the customer, the homepage for inputting the points, and the homepage for creating the homepage are stored in the web server, the service provider operating the inn, etc. In addition, the cost of creating and operating a homepage can be significantly reduced, and the number of repeaters and new customers can be further increased by utilizing points. In addition, since the input and update of the service content are facilitated, the service and the price appropriate for the time can be easily and easily presented to the applicant for the reservation. Further, customer management becomes easy, and it is possible to easily increase customer repeat.

Further, in another invention, in addition to the service reservation system of each of the above-mentioned inventions, the facility includes at least accommodation facilities such as a ryokan, and the service includes at least accommodation.

As a result, a person who makes a reservation using this system can select an inn that can receive the most suitable service according to his or her preference, and can keep the price low when using it. . In addition, the ryokan side can appropriately appeal each goodness, price, etc.,
You can increase the number of repeaters.

Further, in another invention, in addition to the service reservation system of the above-mentioned invention, the service includes a product sold in the accommodation facility, and when the product is applied, the product is applied. Directly to the person.

[0015] As described above, in addition to the services such as accommodation, the goods sold in the accommodation facility are included in the service, so that the income of the accommodation facility outside the accommodation increases. Also, for the user side, the points where the points can be used are expanded, and the system becomes more valuable.

Further, in another invention, in addition to the service reservation system of each of the above-mentioned inventions, the facility includes a shop facility such as a shop that sells only goods.

As described above, in addition to service facilities such as accommodation, etc., by including a store facility that only sells merchandise, users can use points more widely, and the system becomes more valuable. Also, for the service provider, it becomes easier to cooperate between the service facility and the store facility, and the service is improved by flowing product information as part of the service, thereby increasing the number of repeaters and new customers.

Further, in another invention, in addition to the above-mentioned inventions, points can be transferred as money to a predetermined bank account or converted into a cash voucher such as a gift certificate according to the selection of the service receiver.

[0019] For this reason, the point acquirer can convert the acquired points into cash when there is no preferable service or the like, want to withdraw from the member who obtains points, or when cash is required, and aim at effective utilization. Becomes possible. When converted into a gift certificate, the user can easily obtain his / her favorite product and, if necessary, can make cash at a cash voucher shop.

Further, in another invention, in addition to the above-described inventions, only a specific member can obtain points, and a service different from that of other accessers can be set for this specific member. .

As described above, by increasing the merit of earning points to only specific members, an increase in members can be expected.
An increase in members leads to an increase in repeaters. This increase in the number of repeaters leads to stable management of each service provider, and a stable profit source for those who operate this system by collecting membership fees. On the other hand, the opportunity for a specific member to receive a service (generally, a bargain price) different from that of a general person increases, and the use value of this system increases.

Further, the service reservation web server of the present invention is a web server to which respective client terminals placed in facilities such as a plurality of inns having different business entities are connected via a communication line such as the Internet. Within this, service recipients who wish to receive services such as accommodation reservations will be able to access the web server from their own terminal and apply for services, and will update the content for services sent from client terminals A service selection database that receives data to be displayed and displays the received content on a homepage, and a common point that is used in consideration of the price of the selected service and can be used by anyone other than the service provider A point database is provided to give points to service consumers who have received the service, and DOO is available as consideration or part of the services in each facility.

As described above, the service reservation web server can display the service content sent from the client terminal of the facility such as each inn and update the content. Further, the web server is provided with a service selection database which allows a person who intends to make a reservation to access and apply for a service at the selected facility. For this reason, the service provider updates the homepage only by sending data, so that the cost of homepage creation and operation is greatly reduced. In addition, the service contents are always new, and the reservation applicant can obtain the latest information.

Further, the point database allows the service receivers at each facility to receive points that can be used at other facilities. In addition, the points can be used for or part of the service,
Even if the ability to attract customers is extremely low with only individual facilities, the facilities that provide services are gathered and the points can be used in common, thereby increasing the overall customer attraction. As a result, the ability of each participating facility to attract customers is also increased.

Further, the service reservation web server according to another aspect of the present invention is a web server to which client terminals placed in facilities such as a plurality of inns having different business entities are connected via a communication line such as the Internet. A plurality of homepages for an operator of the client terminal are arranged on the server. The plurality of homepages include a reservation content update method page for inputting or updating the content of a service such as an accommodation reservation, and a service enjoyment service. Promote a homepage for customer management that can check data related to what to do, a homepage for point input to give points to the service receiver who received the service in consideration of the price of the selected service, etc., and facilities. Includes a homepage for creating a homepage to create a homepage for

As described above, since the homepage for updating the reservation contents, the homepage for managing the customer, the homepage for inputting the points, and the homepage for creating the homepage are stored in the web server for service reservation, the service for running an inn or the like is provided. Providers can create homepages,
Operation costs can be significantly reduced and customers can be further increased by utilizing points that will increase repeaters and new customers. In addition, since the input and update of the service content are facilitated, the service and the price appropriate for the time can be easily and easily presented to the applicant for the reservation. Further, customer management becomes easy, and it is possible to easily increase customer repeat.

In the service reservation method according to the present invention, an access step in which a reservation applicant accesses a web server from a possession terminal, a search step in which the reservation applicant inputs predetermined conditions and searches for a facility for reservation, A step of displaying facility information such as the name of the provided facility, a step of displaying a homepage indicating the content of the service provided by the facility when the facility information part or its vicinity is clicked, A reservation process of selecting the service content of the service and making a reservation. In the reservation process, the points provided to the person who received the service in consideration of the price of the service, etc. Point input screen display to display at least to the point acquirer a screen for entering the number of points to be used for the service that the acquirer reserves Degree is included.

Thus, in this service reservation method,
The service content sent from the client terminal of the facility such as each inn can be displayed and the content can be updated. Also, in this service reservation method, a person who intends to make a reservation accesses a web server,
Applications for services at specific facilities are possible.

Also, the points given to the service receiver at each facility can be used for the service receiver at another facility or for a part thereof, so that the point acquirer can use various points. Services become easier to use. In addition, as a service provider, even if individual facilities alone have a low ability to attract customers on the Internet, facilities providing the service gather and the points can be commonly used, thereby increasing the overall customer attraction. As a result,
The ability of each participating facility to attract customers will also increase. In addition, since there is a point input screen display step for using points, the points can be easily used, which is extremely convenient for a point acquirer.

Further, a service reservation method according to another invention is as follows.
A process in which a service provider inputs or updates service contents in a service reservation method in which a plurality of service providers can access a web server from each client terminal and input or confirm various information. And the reservation confirmation process of confirming the reservation information from the service reservation person and approving the reservation, and the points that take into account the price of the selected service and other points that can be used when receiving other services. And a point inputting step for giving to the service receiver who has been provided with the service.

Thus, in this service reservation method,
The service content sent from the client terminal of the facility such as each inn can be displayed and the content can be updated. For this reason, the service provider simply updates the homepage by simply sending data, so that the cost of homepage creation and operation is greatly reduced. In addition, the service contents are always new, and the reservation applicant can obtain the latest information. Further, according to this service reservation method, when a person who intends to make a reservation accesses the service and has applied for a service at a specific facility, the reservation can be immediately acknowledged by e-mail or the like. Therefore, the reservation person can surely and quickly confirm whether or not the reservation is OK.

In the point inputting step, the service receiver at each facility can be given a point that can be used elsewhere, and the point acquirer can use the point for the price of the service or a part thereof. . This makes it easy to enter points, and even if individual facilities alone have a low ability to attract customers on the Internet, service-providing facilities are gathered and points can be shared for overall customer attraction. Increase.
As a result, the ability of the participating facilities to attract customers individually on the Internet and outside the Internet is also increased.

[0033] In addition, another invention provides, in addition to the above-described service reservation method, a step of inputting a feature of a service provider;
The service provider confirming the data related to the person who enjoys the service and placed on the web server.

For this reason, the characteristics of the service provider can be appealed to the service receiver, and the ability to attract customers is enhanced. Also,
Since customer data can be easily stored and confirmed, it is easy to implement repeat customers and enclose customers, and stabilize management.

Further, the information recording medium of the present invention has an access step in which a person requesting a reservation accesses a web server from a possession terminal, a search step in which the person requesting a reservation inputs predetermined conditions and searches for a facility for reservation, A step of displaying facility information such as the name of the provided facility, a step of displaying a homepage indicating the content of the service provided by the facility when the above facility information portion or its vicinity is clicked, and A reservation step of selecting a predetermined service content and making a reservation. In this reservation step, the user who is provided with the service, within the points given in consideration of the price of the service, etc. A screen for entering the number of points to be used for the service reserved by the point acquirer is displayed at least to the point acquirer. Point input screen display step is recording the service reserved for programs that are included that.

When such an information recording medium is inserted into a computer or the like, installed, or the like, and the program is operated, the service contents sent from the client terminal of the facility such as each inn are read by the accessing person. It can be displayed on the holding terminal. In addition, a person who intends to make a reservation accesses and can apply for a service at a specific facility.

In addition, the points given to the service receiver at each facility can be used by the service receiver for or part of the service at another facility. Services become easier to use. In addition, as a service provider, even if individual facilities alone have a low ability to attract customers on the Internet, the facilities providing the service gather and the points can be used in common, thereby increasing the overall customer attraction. . As a result, the ability of each participating facility to attract customers is also increased. In addition, since there is a point input screen display step for use of points, the points can be easily used, which is very convenient for a point acquirer.

The information recording medium of another invention records a service reservation program that allows a plurality of service providers to access a web server from each client terminal and to input and confirm various information. In the information recording medium, the service provider inputs and updates the service contents, confirms the reservation information from the service subscriber, approves the reservation, and the price of the selected service. And a point input step for giving the service receiver who received the service a point which can be used even when receiving another service.

When such an information recording medium is inserted into a computer or the like, installed, or the like, and the program is operated, the service contents transmitted from the client terminal of the facility such as each inn are read by the accessing person. The content can be displayed on the possession terminal, and the content can be updated. For this reason, the service provider updates the homepage simply by sending data, so that costs for creating and operating the homepage are greatly reduced. In addition, the service contents are always new, and the reservation applicant can obtain the latest information. Also, when a person who intends to make a reservation accesses and has made an application for a service at a specific facility, the reservation can be immediately acknowledged by e-mail or the like. Therefore, the reservation person can surely and quickly confirm whether or not the reservation is OK.

Further, by the point input step, the service receiver at each facility can be given a point that can be used elsewhere, and the point acquirer can use the point for the price of the service or a part thereof. . This simplifies point input and
Even on the Internet, even if individual facilities alone have a low ability to attract customers, the facilities that provide the service are gathered and the points can be commonly used, thereby increasing the overall customer attraction. As a result, the ability of the participating facilities to attract customers individually on the Internet and outside the Internet is also increased.

The information recording media include CD-ROM, DV
Various recording media such as an optical recording medium such as a D-ROM, a magnetic recording medium such as a removable hard disk, and a semiconductor recording medium such as a flash memory are employed. In addition, the program is stored in a server such as a web server, and a part or all of the program is transmitted to a terminal owned by a service receiver or a client terminal of a service provider at the time of use. It becomes a recording medium.

[0042]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a service reservation system according to the present invention will be described below with reference to FIGS. This service reservation system is an accommodation reservation system for accommodation as a service. In addition, along with the description of the service reservation system, a service reservation method, a service reservation web server, and an information recording medium on which a service reservation program is recorded will also be described.

As shown in FIG. 1, the hardware of the service reservation system 1 includes client terminals 2 and 2 installed in a plurality of inns, which are a plurality of facilities with different business entities.
And a web server 4 to which the client terminals 2 and 2 are connected via the Internet 3 serving as a communication line.

In this embodiment, each client terminal 2 is connected to a web server 6 of an Internet connection company via a public telephone network 5 such as ISDN, or a web server in the inn via a LAN 7 in the inn. It is connected to the server 8. In addition, public telephone line network 5, LAN7,
Eliminate the web servers 6 and 8, each client terminal 2,
2 may be directly connected to the Internet 3.

The web server 4 stores home page data and the like to be described later. A management computer 12 of the system operator is connected to the web server 4 via a dedicated communication line 11. Note that the web server 4 itself may also serve as the management computer, or another communication network may be used instead of the dedicated communication line 11.

The Internet 3 is further connected to a personal computer 14 as a terminal owned by a person who is a reservation applicant and also a service recipient, via another web server 13 and the public telephone network 5. , A personal computer 15 or the like, which is a terminal owned by another applicant, is connected via the web server 6 and the public telephone network 5. The client terminals 2 and 2 and the management computer 12
A printer 16 serving as a printing unit is appropriately connected to each of the personal computer 15 and the like, and a magnetic recording medium serving as an information recording unit, ROM, RA
A semiconductor memory such as M is built in.

As shown in FIG. 2, the web server 4
A control program unit 21 for controlling each database (hereinafter abbreviated as DB) is incorporated. Web server 4
A member DB 22 including information on a specific member who can earn points, a reservation DB 23 including reservation information when a member or an ordinary person makes a reservation, a request for accommodation service, and contents for accommodation. A service selection DB 24 for displaying the content on a homepage, a text file DB 25 for storing the contents as a text file when outputting member information or outputting information when a reservation is made, Usage history DB 26 to which payment information and the like are input, and client terminals 2 and 2 and personal computer 1 accessing web server 4
It has a homepage DB 27 in which homepages displayed on 4, 15 and the like are collected, and a mail order DB 28 related to mail order on the Internet, which will be described later. A part of information displayed as each home page is extracted from each DB.

The service selection DB 24 includes a day course,
A course DB 31 containing information on accommodation courses, various courses in accommodation courses, etc., and the charge information D of each course
B32, a vacancy DB 33 including vacancy status information, and a meal location DB 34 including information on meal locations in the inn.
And a menu DB 35 including a meal menu, and other DB 3 for displaying as additional information as necessary.
6

As shown in FIG. 3, the homepage DB 27 inputs and updates various homepage sections 41 for member relations used by members at the time of member registration and member authentication, and services such as courses and fees. A homepage section 42 for updating the reservation contents used by the inn, which is composed of a plurality of homepages, and a homepage section 43 for customer management, which is used by the inn to search for member information and check the usage history.
A homepage section 44 for inputting points for the inn to give points (reward points) to the inn, and a homepage section 45 for creating a homepage comprising various forms for the inn to create its own homepage.
And other homepage sections 46 for use by members and the general public other than the homepage section 41 for member relations.
And a home page section 47 for the inn other than the above, and a home page section 48 for the system operator.

The services and reservation procedures realized by the service reservation system 1 having the above hardware configuration will be described below.

First, main features of the service reservation system 1 will be described. The first feature is that a network beside the inn can be created, the second is that the points redeemed at each inn can be used freely by customers who have become members at all member inns, and the third is that The fourth is that the investment and operation costs of each inn can be extremely low. The fourth is that by introducing mail-order sales of souvenirs and other products sold in the inn into the system, it is possible to increase sales. Another advantage is that it is easy to develop services other than accommodation and product sales other than services, and it is easy to increase the number of member facilities.

The features of the system embodying the above-mentioned five main features are listed below.

(Ryokan version mileage system) When a member who has made an Internet reservation provides a service, such as when staying at the hotel, or sells merchandise sold at a store in the inn or an online store placed in the system 1 If purchased, points will be returned to the member. The points returned to the member can be used for all or a part of the accommodation fee for staying at the facility or another facility, or for all or a part of the purchase price of the product. In other words, the points obtained by the member can be used for accommodation at another inn or purchase of goods on another internet, etc., and a complete mutual return system is provided.

When the redeemed points have been accumulated for a predetermined number of points or more, cash redemption is possible if desired by the member. In other words, the service can be converted into money and transferred to a predetermined bank account by selecting a member who is a service receiver. In this embodiment, it is possible to return cash once a year to members who have accumulated 10,000 points or more. It should be noted that instead of transfer to a bank account, it may be possible to convert to a voucher such as a gift certificate.

The points to be returned can be freely set for each service or product at the discretion of each inn or each store. However, the value of one point is treated as the same value at all member facilities that subscribe to this system. For example, one point can be 10 yen or 1 yen. In this way, by making points available to all the member facilities in the same manner, it is possible to network the inns. In addition, although the setting of the points is free, it is usually set so that points corresponding to 3 to 10% of the amount of the accommodation or the purchase of the commodity are returned.

(Selectable Accommodation Reservation System) In this service reservation system 1, when a member or an ordinary person makes a reservation, one of the presented courses (including fees), selection of a room, It is possible to select a meal place and a meal menu in advance. For example, you can set up a favorite course to select dishes one by one or a recommended course as a ryokan. In the case of a favorite course, you can select your favorite dishes from the presented dishes. Become. In addition, when the user wants to eat in their own room, the user can designate a meal place in the reserved room. As before, only one course may be used, or the content of cooking may be one.

In addition, when selecting a room or the like, the vacancy status can be grasped by the number. This vacancy is a room that can be provided on the Internet 3 and often differs from the actual vacancy status. In addition, since the number of remaining rooms is displayed by a number, it is less likely that the reservation person will be concerned about whether the reservation has been made.

On the other hand, the inn can perform reliable inventory management and can easily increase or decrease the number of rooms to be provided. Further, when a reservation is canceled from a source other than the Internet 3 or a reservation is canceled on the Internet 3, the number of rooms to be provided can be increased on the same day, and customer collection processing becomes easy. . on the other hand,
When the room is fully occupied, the returning operation can be easily performed in the same manner.

(Incorporation of Online Shopping System) A community-based product market that sells products on the Internet in various parts of Japan and various parts of the world is opened on the Internet, and mail-order sales can be made within the service reservation system 1. Like that. The product (product) includes original products developed by the inn and products handled by the inn, as well as products handled by general shops that are not the inn.

When purchasing a product, the Internet 3
Use to access and open this home page,
By specifying (clicking) a product, an application form opens. Fill out the application form with the required information,
By sending (e-mailing), it is sent to the web server 4. The web server 4 has an internal mail order DB 28
And sends the contents of the e-mail to the product providing facility (seller) by e-mail. In addition, you may send it to each store by facsimile in addition to an electronic mail or instead of an electronic mail.

The applied goods are sent directly from each store to the applicant by means such as home delivery. Although the collection from the applicant is performed by the administrator of the service reservation system 1, the collection may be directly performed by the store.

(Software Module System) The software (program) for operating the service reservation system 1 has a portion related to the inn side formed of four detachable modules. Specifically, a reservation module for completing or moving each homepage in the reservation content update homepage section 42, a customer management module for completing or moving each homepage in the customer management homepage section 43, A point reduction module for completing or moving each home page in the home page section for point input 44 and a home page producing module for completing or moving a home page in the home page section 45 for home page creation can be separated from each other. Is provided.

As described above, since each module can be separated, a homepage production module is not required for a ryokan where an original homepage has already been set up. Instead of that module, you can use the original homepage that has already been launched. Specifically, by embedding a link portion that can jump to this reservation module in the original homepage, it is possible to enter the service reservation system 1. As an example of the link portion, it is conceivable to provide a link portion displayed as a “reservation button”.

By operating the homepage production module, a ryokan that does not own a homepage can produce a homepage simply by inputting predetermined items with input knowledge of a word processor. At this time, for example, the characteristic of the inn can be publicized by displaying the individuality that the inn appeals to the user, for example, entitled "My Hotel 3rd Article".

(Reservation Navigation System) In the screen for selecting a course, a dish, etc., the contents which have already been selected, that is, reserved, are always displayed. For example, selected (reserved) contents are displayed in a list on a part of the left side of each screen. For this reason, what kind of reservation is currently made can be seen at a glance by the person making the reservation, and erroneous operation can be prevented. In addition, while the reservation is in progress, it is possible to display each amount and total amount based on the reservation up to now,
In this embodiment, a confirmation screen for the details of the reservation is displayed after all the reservations are completed once, and the amount is displayed on the screen.

(Automatic contact confirmation system until arrival) This service reservation system 1
Automatically sends a confirmation e-mail to the subscriber. Therefore, there is no need to manually send an e-mail as in the related art. Also, the reservation e-mail is transmitted to the reservation-destination inn by e-mail, so that the reservation can be instantaneously confirmed by the inn. It should be noted that the reservation information may be transmitted to the inn by facsimile instead of or together with the e-mail.

(Ryokan Side Raku System) As described above, the inn side in the service reservation system 1 is very easy to set up and register, and the hardware investment is extremely small. That is, the client terminal 2 (usually a personal computer) connected to the Internet 3 may be prepared as hardware. In addition, by using a home page in the home page section 45 that can be input like a word processor (this home page operates with a home page creation module), the home page can be easily created. In addition, a course setting or the like can be easily performed by inputting a homepage (this homepage is in a format format) in the homepage for updating the content of a reservation operated by the reservation module in the sense of a word processor.

When the operation starts after the input at the inn is completed, the inn checks the reservation e-mail sent from the web server 4, updates the number of rooms, and updates the hot news described on the inn's home page. It is only necessary to update, check a bulletin board that operates in the service reservation system 1, and input (for example, inputting points for redemption) for a reserved person who has completed accommodation.

When a reservation e-mail is received,
It is preferable, but not necessary, to check the telephone number with the reservation person. Further, the system administrator may substitute for connection to the Internet 3, creation of a homepage, and checking and inputting of the above-mentioned items 1 after operation.

The procedure and other features of the service reservation system 1 having the above main features and specific systems are described in the menu flow diagrams of FIGS. 4 to 6 and the screens of FIGS. 7 to 9. Description will be made based on a flowchart. In each figure, "ID" indicates a member ID for member authentication, "PW" indicates a member password, and "E-MAIL" indicates an e-mail. .

First, member management (member registration, change, withdrawal)
Will be described based on FIG. 4, FIG. 7 and FIG.

The member management (member information management and use history management) in this system 1 is for managing personal information to be added points when making an accommodation reservation and mail order. The lodging history, product purchase history, and return history are managed as member use (point addition / subtraction) history. In addition, since media information is added at the time of calling from a banner advertisement, tallying by media is possible. In the member management, the member ID is managed by both the individual and the administrator. The password is set by the user and can be changed freely. Processing for members who have forgotten their member ID and password,
The conditions are entered on the website, and the answers are not displayed on the screen due to security issues, but are sent by e-mail.

By inputting predetermined items on the top screen (TOP) (see FIG. 4) and clicking the “enrollment registration” portion, an “enrollment registration” screen is opened, and the user receives a privilege (returned). You can register as a member to get points. Also, on this screen, if there is a change or TOP
If input has been completed on the screen, change / withdraw processing is performed. After that, the display screen of "Thank you for joining" is displayed. Here, at the same time as the input is confirmed, the contents registered as a member are transmitted to the web server 4 by e-mail from the terminals 14 and 15 owned by the reservation person. Upon receiving the e-mail, the web server 4 performs processing such as assigning a member ID. Thereafter, information such as the member ID numbered by the system 1 and the input password is transmitted to the member by e-mail.

In the screen of “Confirmation of Member Agreement”,
Display membership agreements and benefits. The transmission to the member may be displayed on a homepage in the web server 4 instead of the e-mail. Further, the member ID may be immediately displayed on a homepage in the web server 4, and other information such as a password may be transmitted by e-mail together with the member ID.

On the “member login” screen shown in FIG.
In the case of a registered member, an ID and a password are input. This screen is also used for lodging reservation management and mail order management. In the inquiry of the point use history, a list of the use history (points) for the logged-in member, that is, the member history is displayed. It is also possible to call a member history screen from a member search result.

On the "Password inquiry" screen shown in FIG. 4, when the password is lost, an e-mail displaying the password is transmitted to the referrer by inputting the e-mail address and the date of birth as search conditions. I do. In the registration of the return account, the member registers the account in which the accumulated points are returned to the member. This registration does not require the authentication of the member ID at first, but requires the ID authentication if it is changed.

The system administrator or the inn operating the client terminal 2 can open the top home page (manager TOP) for the manager shown in FIG. 4 by inputting a special ID and password. Then, a member information search condition is input on a screen for inputting the member information search condition, and the member information search result is displayed. That is, registered member information is searched according to the input search conditions, and a list is displayed. From this member information search result, it is possible to call the point use history screen.

The inn can output a member data file, that is, search registered member information according to the input search conditions and output a text file. The inn enters the number of redemption points through the client terminal 2 when the reservation person has stayed at the hotel (point input step). The inn also registers the member's usage history as a payment input.

Next, reservation management on the inn side will be described with reference to FIGS. In this reservation management, since the purpose of the system 1 is to increase the number of members, it is impossible to delete all members at once. Further, the history displayed in the member use history is based on the results.

The contents of the reservation management on the inn side are as follows. However, each numerical value and the like can be appropriately changed. Up to 10 room types can be registered. Up to 10 meal place types can be registered. When the number of remaining rooms and the number of remaining meal places become “0”,
Reservations are not accepted. If you plan a day banquet course, etc., if several of the reservations will be staying, add a course setting and make reservations more than once, or receive an individual contact. A combination of “selectable course” or “non-selectable course”, “day trip course” or “accommodation course” (total of four types) is possible. In this embodiment, during the day course, the “selectable course” is selected. "Is a setting addition. Reservations can be canceled by e-mail or telephone call.

More specifically, the inn registers six items of the items shown in FIG. 5, namely, room, vacancy status, course, meal place, meal menu, and fee. The room registration is for registering a room type for accepting an Internet reservation. The vacancy status input is for inputting the number of room stocks for Internet reservation for each room type and use date. In the course registration, when an accommodation plan with different meal conditions and set prices is sold, the outline of the contents is registered.

The meal place registration is for registering the name of a selectable meal place and the price to be increased by using the place. The meal menu registration is for registering the names and prices of selectable meal menus, and the fee registration is for registering the prices of courses and rooms. At the time of each of these registrations, the number of points or the redemption rate that can be obtained for each service content or for each course may be input. In this way, the user can grasp in advance the number of points that can be obtained and the like in detail, and the inn can make an appropriate return for each service.

Next, a case where a user, that is, a member or a non-member makes a reservation will be described with reference to FIGS. ,

[0098] The terminal 14 owned by the predetermined person who accessed the reservation,
In 15, the user can jump from the top page to the recommended accommodation plan list page, and a list of registered courses is displayed on this page. Next, as the “explanation of the course”, the details of the selected course and the price list are displayed. After that, an accommodation date, a desired room, and the number of guests are input. That is, basic information (accommodation date, number of people, room selection) for making a reservation for the selected course is input.

In the “charge display” shown in FIG. 6, the charge for each selected room is displayed. In "selection of a meal place", a meal place can be selected. In this case, it is displayed only when the course is selectable. You can also select a meal in “Select Meal”, but this display is “Course to choose”
Displayed only when is selected. In "photograph of meal", a photograph of meal is displayed.

Thereafter, the reservation is confirmed. In the confirmation of the reservation contents, all of the information inputted in the above-mentioned "input of accommodation date ..." to "selection of meal" is displayed, and the reservation contents are confirmed. If the member has a member ID for adding points, the number of points to be used can be input. That is, this screen is a point input screen, and the display of this screen is a point input screen display step.

By clicking a predetermined button portion, writing to the reservation DB 23 (normally, the holding terminal 14,
15 and the like, the written content is transmitted as an e-mail), and then the e-mail is transmitted to the inn and the reservation person. On the screen of "Confirmation of accommodation conditions" shown in FIG. 6, the display of accommodation conditions and thanks are displayed. Finally, a thank you sign is displayed, "Thank you for your reservation."

Next, the management of information to be reserved by the subscriber via the Internet 3 will be described with reference to FIGS.

In this system 1, point addition and point subtraction of member information can be performed at the timing of an accommodation day. Further, at the time of calling from the banner advertisement, the medium information is added, so that the totaling by the medium becomes possible.

The following settings are made. That is, the accommodation reservation is made by a person who has accessed the web server 4, and different settings are possible for the guest and the point addition member. As described above, the course can be set to “selectable course” and “non-selectable course”, “day course” and “accommodation course”. The sales amount to be displayed is the sales amount at the time of reservation, and the sales amount determined at the time of settlement is to be entered by the accounting staff at the inn, and points can be added. It is assumed that points are added or subtracted at the timing of reservation point input (actually, input of redemption points) performed by the accountant. Manage the number of remaining rooms and dining places. Pricing is for "adult man", "adult woman", "middle man", "child"
The number of users in one room is from one to seven, but other settings may be used. It is also possible to set a day trip. Other than the selectable course, the display of “selection of meal place” and “selection of meal” is not performed. When registering a room, it is possible to set “without room” or “without room” for cooking, and if the “without room” room is selected, and when selecting “mealing place”, “overnight” "Room" is not displayed.

The specific contents after the reservation are as follows. That is, in the reservation point input (reward point input) in FIG. 5, the inn side inputs the confirmation information after the use date of the customer who has reserved the accommodation. The reservation list displays a list of information on customers who have reserved accommodation. In the reservation data file output, a text file of registered reservation data can be output according to the input search condition.

In the service reservation system 1, the following three contents can be further executed. That is, the first is management of order information, which manages information on an Internet order from a purchaser for a product in a market on the Internet. Based on this order information, point addition and point subtraction of member information can be performed. In addition, since media information is added at the time of calling from a banner advertisement, tallying by media is possible.

The second is opinion management, in which when a service evaluation and opinions / requests as viewed from a guest are input, the information is managed. From this information, the information that is the basis for service improvement can be obtained. Third, an e-mail magazine sends e-mail to members and e-mail distribution applicants. By managing the transmitted information, it is possible to manage information transmitted in the past.

Next, the operation of the mail order section on the Internet will be described.

When the user accesses the web server 4 from each of the owned terminals 14 and 15 and clicks on the net sales portion, first, a top page displayed as a home market "Furusato Rakuichi" is launched. Here, the registered one-push product is displayed. On the other hand, the store side registers the store information in advance and registers the one-push product as the store registration. Further, the store registers the product classification as the category registration, and registers the product as the product registration. Product registration is performed by registering the photograph information and the price of the product.

On the other hand, the user can cause the registered product to be displayed in a list according to the inputted search condition by the product inquiry. In the case of a product desired to be purchased, it is put in a shopping basket on the screen. If you want to see the contents of the shopping basket,
When the shopping cart is clicked, a list of products put in the shopping basket is displayed. In addition, the change of the quantity, the input of the payment condition, and the input of the number of points to be used can be performed on this list screen. After that, the member ID, contact information, and the like necessary for ordering the product in the confirmed shopping basket are input. Then, by clicking the button, writing to the mail order DB 28 and transmission of an e-mail to the store side are performed. Finally,
Display product shipping guidance and thanks.

The service reservation system 1 of the above embodiment is a preferred embodiment of the present invention, but various modifications can be made without departing from the gist of the present invention. For example, in addition to accommodation, services include providing rental cars, providing seats on trains and planes, producing weddings (including securing places), consulting a doctor's office, and providing various services such as beauty at a beauty salon (services) ) Is included. Further, in the present invention, on the premise that the service is included in the original system, the product is also included in the service.
In the case where the service reservation system 1 is operated in a country where it is prohibited by law to convert points into money, the service reservation system 1 may not include a cash portion or may employ another alternative means. good.

[0098] Examples of the facilities include inns, hotels, car rental offices, stations, airports, wedding halls, clinics, beauty salons, department stores, souvenir shops, kimono shops, and the like. In addition, the products to be sold include local specialty products, original development products such as inns, ethnic clothing of each country such as Japanese clothes, dried food, vegetables,
Various products such as food such as local sake, lacquer crafts, woodwork, and traditional handmade products such as pottery can be adopted.

The above-described service reservation system 1 is suitable for transmitting and receiving data via the Internet 3, but is not limited to a communication network other than the Internet 3 such as a cable network for a television set in a predetermined area or a predetermined network. May be operated in a LAN network or the like within a corporate group. In such a case, a simple server may be used instead of the web servers 4, 6, 8, and 13.

The programs that operate in the web server 4, and the programs that operate the above-described flows and home pages, and the DBs that are placed in the web server 4 include:
Although it is stored in the magnetic recording means in the web server 4,
The Internet 3 communicates part or all of the program to other web servers 6, 8, and 13,
Send to the client terminal 2 and the holding terminals 14 and 15,
It may be operated on that side. Alternatively, a part or the whole may be placed in another server, and may be brought to the web server 4 by communication or the like as needed.

Further, the program is recorded on a hard disk in the web server 4 serving as an information recording medium, but is recorded on an optical recording medium such as a CD-ROM or a DVD-ROM, another magnetic recording medium such as a removable hard disk, or an RO.
The recorded program may be recorded on a semiconductor recording medium such as a semiconductor memory typified by an M, a RAM, a flash memory, or the like, and inserted into hardware or installed to operate the recorded program.

[0102]

According to the service reservation system, service reservation web server, service reservation method and information recording medium of the present invention, a service provider such as a ryokan can provide
Costs can be kept low, while customers can be increased. That is, it is possible to attract customers with cost efficiency.

[Brief description of the drawings]

FIG. 1 is a diagram showing a hardware configuration of a service reservation system of the present invention.

FIG. 2 is a diagram showing a DB and the like placed in a web server of a system administrator in the service reservation system of FIG. 1;

FIG. 3 is a diagram for explaining contents of a homepage DB in the web server of FIG. 2;

FIG. 4 is a menu flow diagram of a system operated in the service reservation system of FIG. 1, showing a member management part.

5 is a menu flow diagram of a system operated by the service reservation system of FIG. 1, showing a part of reservation management performed by the inn.

6 is a menu flow diagram of a system operated by the service reservation system of FIG. 1, showing a part of reservation management performed by a user side.

FIG. 7 is a screen flow diagram of a system operated by the service reservation system of FIG. 1, which is a diagram of member registration / change / withdrawal;

FIG. 8 is a screen flow diagram of a system operated by the service reservation system of FIG. 1, and is a diagram at the time of point inquiry.

FIG. 9 is a screen flow diagram of a system operated by the service reservation system of FIG. 1, which is a diagram at the time of lodging reservation.

[Explanation of symbols]

 1 Service Reservation System 2 Client Terminal 3 Internet (Communication Line) 4 Web Server 14, 15 Personal Computer (Owned Terminal) 22 Member DB 23 Reservation DB 24 Service Selection DB 25 Text File DB 26 Usage History DB 27 Website DB 28 Mail Order DB

 ──────────────────────────────────────────────────続 き Continued on the front page F term (reference) 5B049 AA01 BB52 CC03 CC06 CC36 DD01 DD05 EE02 EE05 EE23 FF01 GG02 GG04 5B089 GA11 GA21 GB03 HA10 JA40 KA03 KC49 KC52

Claims (14)

[Claims] Claims: 1. There is provided a client terminal located at each facility such as a plurality of inns with different business entities, and a web server to which the client terminal is connected via a communication line such as the Internet. Enables service consumers who want to receive services such as accommodation reservation to access the web server from their terminal and apply for the service, and updates the contents for the service sent from the client terminal Service selection database for receiving data to be displayed and displaying the received content on the homepage, and points that take into account the price of the selected service and can be used by anyone other than the service provider A point database for providing common points to the service receivers who have received the service. The above points, service reservation system characterized in that it is usable as a consideration or part of the services of the in each facility. 2. A system according to claim 2, further comprising a client terminal located at each of a plurality of inns and the like having different business entities, and a web server to which the client terminal is connected via a communication line such as the Internet. A plurality of homepages for the operator of the client terminal are arranged on the web server, and the plurality of homepages include a reservation content update homepage for inputting or updating the content of services such as accommodation reservation. A customer management homepage for checking data related to a person who enjoys the above service, and a point input homepage for giving points considering the price of the selected service to the service receiver who received the service. And a homepage for creating a website to promote the above facilities Service reservation system, characterized in that the page, are included. 3. The facility according to claim 1, wherein the facility includes at least accommodation such as an inn, and the service includes at least accommodation.
Service reservation system as described. 4. The service according to claim 3, wherein the service includes a product sold in the accommodation facility, and when the product is applied, the service is sent directly to a person who applies for the product. Service reservation system. 5. The service reservation system according to claim 1, wherein the facility includes a shop facility that only sells merchandise such as a shop. 6. The method according to claim 1, wherein the points can be transferred to a predetermined bank account as money or converted into a voucher such as a gift certificate by selection of a service receiver. 5. The service reservation system according to 5. 7. The system according to claim 1, wherein only a specific member can obtain the points, and a service different from other access users can be set for the specific member. 2. The service reservation system according to claim 1. 8. A service reservation web server in which client terminals located at facilities such as a plurality of inns with different business entities are connected via a communication line such as the Internet. Receiving the data for updating the content for the service sent from the client terminal, enabling the service receiver who wants to receive the service to access the web server from the possession terminal and apply for the service. Service selection database for displaying the received contents on the homepage and common points that can be used by anyone other than the service provider in consideration of the price of the selected service etc. A database for points to be given to the service receivers provided with the above, and the points are A service reservation web server, which can be used as a price for or a part of the service in each of the facilities. 9. A service reservation web server in which each client terminal placed in each facility such as a plurality of inns with different business entities is connected via a communication line such as the Internet, and operates the client terminal. Homepages are arranged for the user, the plurality of homepages include a reservation content update method page for inputting or updating the content of services such as accommodation reservation, and data relating to the person who enjoys the above service. Produce a customer management homepage that can be checked, a point input homepage to give points considering the price of the selected service etc. to the above service recipient who provided the service, and a homepage to publicize the above facilities And a homepage for creating a homepage for creating Web server for be reserved. 10. An access step in which a reservation applicant accesses a web server from a possession terminal, a retrieval step in which a reservation applicant inputs predetermined conditions to search for a facility for reservation, and a facility such as the name of the searched facility. A step of displaying information, a step of displaying a homepage indicating the contents of the service provided by the facility when the facility information part or its vicinity is clicked, and selecting a predetermined service content from the contents of the service. A reservation process for making a reservation through the reservation process. In the reservation process, the reservationer and the point acquirer make reservations within the points given to the person who received the service in consideration of the price of the service and the like. A point input screen display step of displaying at least the point acquirer with a screen for inputting the number of points to be used for the service to be performed. Service reservation method, characterized in that it has been. 11. A service reservation method in which a plurality of service providers can access a web server from respective client terminals and input or confirm various information. Or the process of updating or updating, the reservation confirmation process of confirming the reservation information from the service reservation person and approving the reservation, and the points in consideration of the price of the selected service, etc. A point inputting step of giving a point that can also be used to the service receiver who has received the service. 12. The method according to claim 1, further comprising the steps of: inputting a characteristic of the service provider; and confirming the data, which is related to a person who enjoys the service and placed on the web server, by the service provider. The service reservation method according to claim 11, wherein the service reservation method is provided. 13. An access step in which the applicant for reservation accesses the web server from the possession terminal, a retrieval step in which the applicant for reservation inputs a predetermined condition to search for a facility for reservation, and a facility such as the name of the searched facility. Displaying information, a step of displaying a homepage indicating the contents of the service provided by the facility when the facility information portion or its vicinity is clicked, and selecting a predetermined service content from the service contents. A reservation step of making a reservation in the reservation step. In this reservation step, within the points given to the person who received the service in consideration of the price of the service, etc., A screen for inputting the number of points to be used for the service Information recording medium recording the service reserved program contain the reset input screen display step. 14. An information recording medium in which a plurality of service providers access a web server from their respective client terminals to input and confirm various kinds of information on a service reservation program. The user inputs or updates the service contents, the reservation confirmation step of confirming the reservation information from the service reservation person and approving the reservation, and the points in consideration of the price of the selected service, etc. An information recording medium characterized by comprising: a point input step for giving a point that can be used even when receiving another service to the above-mentioned service receiver who has received the service.