JP2001265891A - System and method for selling repair/maintenance service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a repair/maintenance service selling system which enables an orderer to select a convenient place and take a repair/maintenance object in there. SOLUTION: The repair/maintenance service selling system includes a reception center terminal 20 at a reception center which provides sale information to a user terminal 10 of the orderer through a network 100, receives purchase service information and delivery agent specification information from the user terminal 10, sends generated orderer identification information, acceptance period information, and delivery period information out to the user terminal 10 and a delivery agent terminal 40 respectively, and sends repair/maintenance instruction information out to a repair/maintenance company terminal 30, and the repair/maintenance company terminal 30 and delivery agent terminal 40 which send and receive information through the network 100.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a sales system for one or more services of repair and maintenance (hereinafter referred to as "repair / maintenance service"), and a method of selling the repair / maintenance service.

[0002]

2. Description of the Related Art In a conventional method of selling repair / maintenance services, an orderer repairs and / or repairs one or more types of repair / maintenance products (hereinafter referred to as “repair / maintenance target products”). In some cases, an item to be repaired / maintenance is directly brought into a company capable of performing at least one of the following (hereinafter, referred to as “repair / maintenance company”) and directly received after the repair / maintenance service. In addition, a repair / maintenance contractor comes to a place designated by the orderer to deliver the repair / maintenance target product. That is, a repair / maintenance contractor receives a repair / maintenance item from the orderer at a location designated by the orderer, and delivers the repair / maintenance item provided with the repair / maintenance service to the orderer.

[0003]

However, the means by which the orderer brings the item to be repaired / maintenance to the repair / maintenance company is a place where the repair / maintenance company is convenient for the orderer (for example,
(Neighborhood) in many cases, the orderer cannot select and bring in a convenient place for the orderer.
In addition, there is a restriction that delivery must be performed at a delivery time when delivery to a repair / maintenance company is possible (generally, during the daytime on weekdays). It is common that delivery is not possible during special time zones or on special days such as Saturdays, Sundays and public holidays.

A means for a repair / maintenance company to deliver a repair / maintenance item to a designated place is generally not performed during the special time period, and the daytime operation is performed during the daytime. However, since the delivery can be made only at any undecided time within a predetermined wider time zone including the time instead of the designated time, the orderer must wait until a repair / maintenance service comes at that time. To be restricted.

[0005] It is an object of the present invention to provide a repair / maintenance service sales reception apparatus which solves at least one of the above problems. Another object of the present invention is to provide a repair / maintenance service sales system that solves at least one of the above problems. The present invention also provides a repair / repair that solves at least one of the above problems.
The purpose is to provide maintenance service sales methods. Another object of the present invention is to provide a recording medium for implementing a repair / maintenance service selling method that solves at least one of the above problems.

[0006]

SUMMARY OF THE INVENTION A repair / maintenance service sales acceptance apparatus of the present invention includes information on a repair / maintenance service to be sold and a plurality of delivery / delivering agents for undertaking and delivering the repair / maintenance target product. Sales information providing means for providing the sales information via a network so that the orderer can access the sales information including at least the information via a network, and information on a repair / maintenance service which the orderer desires to purchase. The orderer's order information including certain purchase desired service information and at least one delivery agency designation information which is information of at least one delivery agency designated by the orderer to undertake and deliver the repair / maintenance item is networked. Order information receiving means for receiving the repair / maintenance target item via a delivery agency at a delivery agency designated by the orderer. The delivery information including at least delivery period information, which is information on a delivery period in which a delivery / repair service item provided by the writer for the repair / maintenance service provided by the writer is delivered at a delivery agency specified by the orderer, The orderer, a device capable of sending and receiving information via a network, a delivery information sending means sending out via a network, the purchase desired service information, the delivery agency designation information, the underwriting period information, The repair / maintenance instruction information including at least the delivery period information is transmitted / received via a network of a repair / maintenance company that provides a repair / maintenance service desired by the orderer to purchase the repair / maintenance item. A possible device is characterized by having at least repair / maintenance instruction information transmitting means for transmitting the information via a network.

A repair / maintenance service sales system according to the present invention includes a repair / maintenance service sales reception apparatus according to the present invention and an apparatus having information transmitting / receiving means for transmitting / receiving information via the reception apparatus and a network. It is characterized by including at least. Further, the repair / maintenance service selling method of the present invention is characterized by using the repair / maintenance service selling system of the present invention to sell a repair / maintenance service that an orderer desires to purchase.

Further, the repair / maintenance service selling method of the present invention comprises the following steps: (a) information of a repair / maintenance service to be sold;
Repair / maintenance capable of transmitting / receiving information via a network so that an orderer can access via a network sales information including at least information on a plurality of delivery agencies that undertake and deliver the item to be repaired / maintained. A service information receiving device, a sales information providing step of providing the sales information, (b) purchase desired service information which is information on repair / maintenance service desired by the orderer, and underwriting of a repair / maintenance target product An order information receiving step of receiving, by the receiving device, orderer information of the orderer including information on at least one delivery agency specified by the orderer to perform delivery, and delivery agency designation information; (c) Underwriting period information which is information on a period during which the repair / maintenance object is underwritten at the delivery agency specified by the orderer, and a repair / service which the orderer desires to purchase.
The delivery information including at least delivery period information, which is information on a period in which the delivery of the repair / maintenance object provided with the maintenance service is performed at the delivery agency specified by the orderer, is transmitted to the orderer via the network. A delivery information sending step for sending to the device capable of sending and receiving by the accepting device, (d) at least including the purchase desired service information, the delivery agency designation information, the undertaking period information, and the delivery period information The repair / maintenance instruction information is transmitted to the repair / maintenance item by a device capable of transmitting / receiving information via a network of a repair / maintenance company that provides a repair / maintenance service which the orderer desires to purchase. And transmitting a repair / maintenance instruction information to be transmitted.

Further, the medium of the present invention carries a computer-readable and executable program for performing each step for carrying out any of the repair / maintenance service selling method of the present invention. I do.

[0010]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The repair / maintenance service sales acceptance device of the present invention sends the underwriting period information and the delivery period information to an orderer's device capable of transmitting and receiving information via a network. The orderer repairs / repairs at the delivery agency specified by the orderer during the underwriting period in the underwriting period information.
The product to be repaired can be accepted, and the product to be repaired / maintenance provided with the repair / maintenance service at the delivery agency specified by the orderer during the delivery period in the delivery period information is delivered. Can be.

[0011] The repair / maintenance service sales reception apparatus of the present invention provides the repair / maintenance instruction information to the repair / maintenance company that provides the repair / maintenance service desired by the orderer to the repair / maintenance target item. The information is transmitted to a device capable of transmitting and receiving information via a network, so that the repair / maintenance company can perform repair / maintenance service desired by the orderer and repair before applying the orderer's repair / maintenance service. / The delivery agency that brings in the product to be repaired, the time when the repair / maintenance product is surely present at the delivery agency (at the end of the underwriting period), and the repair / maintenance product after the repair / maintenance service is performed. It is possible to know the delivery agency that the orderer comes to pick up, and the time (at the start of the delivery period) when the repair / maintenance target product subjected to the repair / maintenance service must be brought to the delivery agency. .

Therefore, the repair / maintenance service provider provides the repair / maintenance service so that the orderer can deliver the repair / maintenance target product provided with the repair / maintenance service at the delivery agency during the delivery period. A previous repair / maintenance object can be received from the delivery agency, a repair / maintenance service can be provided, and the product can be delivered to the delivery agency.

An embodiment of the present invention will be described below with reference to FIG. FIG. 1 is a block diagram showing the configuration of an embodiment of the system of the present invention. In the embodiment of the present invention, as described below, the order of the repair / maintenance service is performed by the orderer from the user terminal via the network, and the delivery of the repair / maintenance item is performed by the delivery specified by the orderer. It is performed at an agency.

In FIG. 1, the orderer uses his / her own user terminal 10 to purchase / repair service information which is the repair / maintenance service information of the repair / maintenance service desired to be purchased, and to deliver the repair / maintenance target item as a delivery place. The delivery agency designation information indicating the agency is transmitted to the reception center terminal 20 of the reception center via the network 100. The reception center terminal 20 corresponds to the reception device of the present invention,
Upon receiving the purchaser information and the delivery agency designation information of the orderer, orderer identification information and underwriting date information for distinguishing the orderer and its order contents from those other than the orderer and their order contents And the delivery date information is generated and sent to the orderer's user terminal 10 and the delivery agency terminal 40 of the delivery agency specified as the delivery location by the orderer.

Next, the orderer brings the repair / maintenance object to the delivery agency by the date of acceptance of the information on the date of acceptance. The delivery agency identifies whether the customer who brought in the item to be repaired / maintenance is the orderer using the received orderer identification information.
Upon accepting the item to be repaired, the delivery agency terminal 40 transmits underwriting information of the item to be repaired / maintenance to the reception center terminal 20.

Upon receiving the underwriting information via the reception center terminal 20, the reception center issues the delivery instruction information for instructing the delivery agency that performs the underwriting and delivery specified by the orderer, and the repair order ordered by the orderer. The repair / maintenance instruction information for instructing / maintenance service is transmitted to the repair / maintenance company terminal 30 of the repair / maintenance company. Upon receiving the delivery instruction information and the repair / maintenance instruction information via the repair / maintenance company terminal 30, the repair / maintenance company accepts the repair / maintenance target item from the delivery agency and replaces the received repair / maintenance target item with the repair / maintenance target item. Provide the repair / maintenance service ordered by the orderer,
The repair / maintenance object provided with the service is delivered to a delivery agency specified by the orderer.

After the delivery date of the delivery date information, the orderer visits a delivery agency specified by the orderer in advance. The delivery agency identifies whether or not the customer is the orderer, and if the customer is the orderer, delivers the repair / maintenance target product provided with the service specified by the orderer in exchange for the price.

Referring to FIG. 6, an example of the receiving device of the present invention will be described. FIG. 6 is a block diagram showing a configuration of an example of the receiving device of the present invention. The repair / maintenance service sales acceptance device 60 includes the specific sales information providing unit 61, the specific order information receiving unit 62, the specific delivery information transmitting unit 63, and the specific repair / maintenance instruction information transmitting. Means 64
At least.

The repair / maintenance service sales acceptance device 60 includes orderer identification information generating means 65 for generating orderer identification information which is information for identifying the orderer, the orderer and the repair / repair service. Each of the delivery agency specified by the orderer to undertake and deliver the item to be serviced,
An apparatus capable of transmitting and receiving information via a network may include orderer identification information transmitting means 65 for transmitting the orderer identification information via the network. Also,
The repair / maintenance service sales accepting device 60 transmits the orderer identification information, the underwriting period information, and the delivery period information via a network so that the orderer can access the information via the network. The second to offer
Information providing means 67 can be provided.

Referring to FIG. 7, a case where an example of the receiving apparatus of the present invention is an information processing apparatus such as a computer will be described. FIG. 7 is a block diagram illustrating a configuration example in a case where an example of the reception device of the present invention is an information processing device such as a computer.
The repair / maintenance service sales acceptance device 70 is an information processing device such as a computer, and includes a CPU (Central Processing Unit) 71, an information input unit 72, and a step in the sales method of the present invention. A storage unit (for example, an information recording medium such as a memory or a hard disk) 73 for storing programs and data; an information transmitting and receiving unit (for example, a modem) 74 for transmitting and receiving information via a network; (For example, a display) 75 for displaying the

[0021]

DESCRIPTION OF THE PREFERRED EMBODIMENTS [Configuration of First Embodiment] Referring to FIG.
A first embodiment of a repair / maintenance service sales system according to the present invention comprises a user terminal 10 and a reception center terminal 20.
And repair / maintenance agent terminal 30 and delivery agency terminal 40
And a communication network 100 such as the Internet for interconnecting them.

The user terminal 10 is an information processing device such as a personal computer. The user terminal 10 has a function of accessing the repair / maintenance service information provided by the reception center terminal 20 on the network 100 and displaying the repair / maintenance service information on a screen. The repair / maintenance service information includes, for example, information on repair / maintenance services for various articles such as automobiles, bicycles, personal computers, toys, home electric appliances, daily necessities, etc., and the name, model number, product number or price of the repair / maintenance services. Including information.

The user terminal 10 further provides purchase service information, which is repair / maintenance service information of a repair / maintenance service that the orderer wants to purchase, and delivery of a repair / maintenance service target item that the orderer wants to purchase. The delivery agency specifying information indicating the delivery agency to be designated as the location is transmitted to the network 1
It has a function of transmitting to the reception center terminal 20 via the “00”.

The reception center terminal 20 is used by a seller of the repair / maintenance service, and is constituted by an information processing device such as a workstation server. The reception center terminal 20 has a function of receiving the purchase service information and the delivery agency designation information transmitted by the user terminal 10 by the orderer's operation, generating orderer identification information, and transmitting the information to the user terminal 10. The orderer identification information is information for identifying the orderer and the contents of the order between a plurality of orders when there are a plurality of orders, and is generated as unique information for each trading order. .

The repair / maintenance company terminal 30 is provided for the repair / maintenance company. The repair / maintenance agent terminal 30 receives the delivery instruction information and the repair / maintenance instruction information from the reception center terminal 20. Delivery instruction information and repair / maintenance instruction information
Receives the repair / maintenance product at the delivery agency specified by the delivery agency specification information, applies the repair / maintenance service specified by the purchase service information to the repair / maintenance product, and is specified by the delivery agency specification information. Repair / delivery with the above repair / maintenance service to the delivery / delivery agency
This is information for instructing the maintenance contractor. The repair / maintenance company accepts the repair / maintenance item from the delivery agency indicated by the delivery instruction information, performs the repair / maintenance service indicated by the repair / maintenance instruction information on the repair / maintenance item, and delivers the delivery instruction information. Deliver the repair / maintenance target product provided with the repair / maintenance service to the delivery agency designated by the above.

The delivery agency terminal 40 is provided at a delivery agency, for example, a 24-hour gas station, a rental car store, a retail store, a video rental store, and a toy store. The delivery agency terminal 40 receives and holds the orderer identification information from the reception center terminal 20. The delivery agency where the delivery agency terminal 40 is installed receives the repair / maintenance item brought in from the orderer, and delivers the repair / maintenance item to the repair / maintenance company where the repair / maintenance company terminal 30 is installed. The repair / maintenance target product that has been subjected to the repair / maintenance service is received from a repair / maintenance company and stored until the orderer comes to the store.

[Operation of the First Embodiment] Next, FIGS.
The operation of the present embodiment will be described in detail with reference to 3 and 4. FIG. 2 is a flowchart for explaining the operation of the first embodiment of the present invention. 3 and 4 are diagrams illustrating examples of display contents displayed on the screen of the user terminal. In the following description, it is assumed that the network 100 is the Internet.

Referring to FIG. 2, the orderer accesses, via his / her own user terminal 10, a repair / maintenance service sales homepage established by the reception center on network 100, which is the Internet (step A1). ). In response, the reception center terminal 20
The repair / maintenance service information and the delivery agency information are transmitted to the user terminal 10 (step A2).

First, various repair / maintenance service information as shown in FIG. 3 is displayed on the screen of the user terminal 10 (step A3). The orderer sees the various repair / maintenance service information displayed on the screen of the user terminal 10, determines the repair / maintenance service to be purchased, and registers on the screen that the repair / maintenance service is to be purchased ( Step A
4).

In the example shown in FIG. 3, when the orderer clicks the order column for the 12-month inspection with the mouse, a check mark is added,
This 12-month inspection has been registered for purchase on the desired date of delivery and the desired date of delivery entered from the keyboard. The repair / maintenance service information of the repair / maintenance service purchased by the orderer thus registered is temporarily stored in the user terminal 10 as purchase service information.

Next, when the orderer clicks the "delivery place" button on the screen of FIG. 3 with a mouse, the delivery agency information indicating a plurality of delivery agencies capable of delivering the repair / maintenance object is displayed as shown in FIG. 4 is displayed on the screen of the user terminal 10 (step A5). The displayed information of the delivery agency is the name, address, map, etc. of the delivery agency. The orderer selects a desired delivery agency from a plurality of delivery agencies displayed on the screen, and designates the delivery agency name by clicking the mouse with the mouse (step A6). Different delivery agencies can be specified for underwriting and delivery. Information on the designated delivery agency is temporarily stored in the user terminal 10 as delivery agency designation information.

The purchase service information and the delivery agency designation information stored in the user terminal 10 are instructed by the orderer (FIG. 4).
Is transmitted to the reception center terminal 20 via the network 100, which is the Internet (step A7). When receiving the purchase service information and the delivery agency designation information (step A8), the reception center terminal 20 generates orderer identification information for identifying the orderer and the order content using the purchase service information (step A9). ).

The reception center terminal 20 receives the generated orderer identification information, the delivery date information for specifying the date on which the repair / maintenance target product can be picked up at the delivery agency, and the repair / maintenance target provided with the repair / maintenance service. The delivery date information specifying the date when the goods can be delivered at the delivery agency is transmitted to both the user terminal 10 used by the orderer and the delivery agency terminal 40 specified by the delivery agency designation information. Do
(Step A10). The orderer identification information, the underwriting date information and the delivery date information may be made available to the orderer on the homepage of the reception center, or may be notified to the orderer by communication means such as e-mail or information transmission means. It may be.

Next, the orderer brings the repair / maintenance target item to the delivery agency by the acceptance date specified by the acceptance date information, and presents the orderer identification information notified in advance to the delivery agency. (Step A11).

The delivery agency terminal compares the orderer identification information presented by the orderer with the orderer identification information notified in advance from the reception center terminal 20 and stored in the delivery agency terminal 40 (step A12). . When the orderer identification information matches, the delivery agency undertakes a repair / maintenance target item (step A13). Delivery agency terminal 40
Transmits to the reception center terminal 20 the receipt information indicating that the repair / maintenance item has been accepted from the orderer (step A14).

The reception center terminal 20 receives the pick-up information from the delivery agency terminal 40 (step A1).
5) Undertaking the repair / maintenance target item from the delivery agency specified by the delivery agency designation information on the acceptance day, applying the repair / maintenance service designated by the purchase service information to the repair / maintenance product, and The delivery / repair / maintenance instruction information for instructing the repair / maintenance company to deliver the repair / maintenance target item to the delivery / maintenance store specified by the delivery / maintenance store designation information before the service / repair / maintenance terminal 30 Send to
(Step A16).

Upon receiving the delivery instruction information and the repair / maintenance instruction information via the repair / maintenance company terminal 30, the repair / maintenance company instructs the delivery date information in the same manner as the delivery date indicated by the delivery instruction information. The repair / maintenance item is accepted from the delivery / delivery agency (Step A17), the repair / maintenance service indicated by the repair / maintenance instruction information is applied to the repair / maintenance item (Step A18), and the repair / maintenance item is designated by the delivery instruction information. Before the delivery date, the product to be repaired / maintained is delivered to the delivery agency specified by the delivery instruction information (step A19).

At an arbitrary date and time after the date specified by the delivery date information, the orderer goes to the delivery agency and presents the orderer identification information notified in advance to the delivery agency. The terminal is notified of the orderer identification information presented by the orderer and the reception center terminal 20 in advance, and the delivery agent terminal 4
Compare with the orderer identification information stored in 0 (step A20). When the orderer identification information matches, the delivery agency delivers the repair / maintenance target item to the orderer in exchange for the price. (Step A21).

[Structure of Second Embodiment] Next, a second embodiment of the present invention will be described in detail with reference to the drawings. The second embodiment of the present invention differs from the first embodiment in that the orderer places an order for repair / maintenance service using the user terminal 10 and at the same time makes a payment with a credit card.

After receiving the purchase service information and the delivery agency designation information from the user terminal 10, the reception center terminal 20 displays a screen prompting the orderer to input the credit card information into the user terminal 10. 10 has a function of displaying. Accordingly, the user terminal 10 transmits the purchase service information and the delivery agency designation information to the reception center terminal 20, and then urges the orderer to make a payment using a credit card. Specifically, the card information of the credit card is displayed on the user terminal 10 so that the card information is displayed on the screen of the user terminal 10.
Prompt the orderer to enter in. When the orderer registers the credit card information, the user terminal 10 transmits the card information to the reception center terminal 20.

[Operation of Second Embodiment] Next, the operation of this embodiment will be described. Referring to FIG. 5, the operation (steps B1 to B7) until the user terminal 10 transmits the purchase service information and the delivery agency designation information to the reception center terminal 20 via the network 100 is the same as in the first embodiment. It is.

After transmitting the purchase service information and the delivery agency designation information to the reception center terminal 20, the user terminal 10 transmits the card information to the user terminal 10 so that the card information of the credit card is displayed on the screen to the orderer. Prompt for input. The user terminal 10 transmits the card information input by the orderer to the reception center terminal 20 via the network 100 (Step B8).

When the reception center terminal 20 receives the purchase service information, the delivery agency designation information and the card information (step B9), in step B10, it generates orderer identification information for identifying the orderer. The reception center terminal 20 transmits the generated orderer identification information to the user terminal 10 of the orderer and the delivery agency terminal 40 of the delivery agency specified by the delivery agency designation information (step B1).
1).

Subsequent operations (steps B12 to B20)
Are the same as the operation of the first embodiment (steps A11 to A20).

Next, the delivery agency determines whether the orderer identification information presented by the orderer matches the orderer identification information previously notified from the reception center terminal 20 and stored in the delivery agency terminal 40. In step B2, the repair / maintenance serviced item subjected to the repair / maintenance service is delivered to the orderer.
1).

As described above, since the repair / maintenance service is performed after the orderer has paid the price, it is possible to avoid a situation where the orderer does not bring the repair / maintenance target product after ordering. Can be

According to each of the above-described embodiments, the reception center can determine a repair / maintenance service provider that performs the repair / maintenance service according to the load status of the repair / maintenance service. In particular, the effect is remarkable if one repair center is used by many repair / maintenance companies. The reason is that the orderer does not have the repair / maintenance service designated.

In each of the above-described embodiments, the reception center can have the delivery / delivery agency carry out the delivery of the repair / maintenance service and the settlement processing of the price, so that the sales of the repair / maintenance service can be streamlined.

[0049]

The first effect of the repair / maintenance service sales system of the present invention is that the orderer can continue using the repair / maintenance target item until the end of the underwriting period of the underwriting period information. However, the time during which the product cannot be used for repair / maintenance is reduced. The reason is that the repair / maintenance service sales system of the present invention includes the repair / maintenance service sales reception device of the present invention. In particular, after the seller receives order information from the orderer,
The effect is remarkable when the underwriting period information is determined in consideration of the load of the repair / maintenance company so that the repair / maintenance service construction waiting time does not occur.

The second effect of the repair / maintenance service sales system of the present invention is that if the orderer is within the business hours of the delivery agency, the orderer can repair / repair the product via the delivery agency at a convenient time during that time. This means that maintenance services can be received and there are no restrictions on delivery of repair / maintenance items to the repair / maintenance company. The reason is the first
Is the same as the reason for the effect. In particular, if the delivery agency is a 24-hour store, the effect is remarkable.

A third effect of the repair / maintenance service sales system of the present invention is that the repair / maintenance target product can be delivered according to the convenience of the orderer. In other words, the orderer will repair /
There is no need to visit the repair / maintenance company during the business hours of the mechanic or wait for the repair / maintenance company to arrive at the designated delivery location. The product to be repaired / maintained at the designated delivery agency at the convenience of the orderer Can be delivered. The reason is the same as that of the first effect. In particular, if there are many delivery agency stores or if the delivery agency store is open 24 hours, delivery of the repair / maintenance product is performed at the 24-hour store, and underwriting and delivery of the repair / maintenance item are performed. This is remarkable because a different delivery agency can be designated according to the orderer's convenience.

A fourth effect of the repair / maintenance service sales system of the present invention is that the seller can determine a repair / maintenance service provider to perform the repair / maintenance service according to the load status of the repair / maintenance service. is there. The reason is,
This is the same as the reason for the first effect. In particular, the effect is remarkable if one repair center is used by many repair / maintenance companies.

The fifth effect of the repair / maintenance service sales system according to the present invention is that the seller can have the delivery / delivery agency handle the delivery / repair of the repair / maintenance service and the settlement of the price. / Being able to streamline maintenance service sales. The reason is the same as that of the first effect.

The repair / maintenance service selling method of the present invention
The same effect as the effect of the repair / maintenance service sales system of the present invention can be obtained. The reason is that the repair / maintenance service selling method of the present invention uses the repair / maintenance service selling system of the present invention.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the system of the present invention.

FIG. 2 is a flowchart for explaining the operation of the first exemplary embodiment of the present invention.

FIG. 3 is a diagram illustrating an example of display contents displayed on a screen of a user terminal;

FIG. 4 is a diagram illustrating an example of display contents displayed on a screen of a user terminal;

FIG. 5 is a flowchart for explaining the operation of the second exemplary embodiment of the present invention.

FIG. 6 is a block diagram showing a configuration of an example of a reception device of the present invention.

FIG. 7 is a block diagram illustrating a configuration example in a case where an example of a reception device of the present invention is an information processing device such as a computer.

Claims (16)

[Claims] Claims: 1. Information on repair / maintenance services to be sold;
Providing sales information via a network so that the orderer can access the sales information including at least information on a plurality of delivery agencies that undertake and deliver the repair / maintenance object via the network. Means, information on the repair / maintenance service that the orderer wants to purchase, information on the desired purchase service, and information on at least one delivery agency specified by the orderer to accept and deliver the item to be repaired / maintenance. Order information receiving means for receiving, via a network, orderer's order information including delivery agency designation information, and information on an undertaking period for undertaking the repair / maintenance object at the delivery agency designated by the orderer And the repair / maintenance service that the orderer wishes to purchase.
The delivery information including at least delivery period information, which is information of a delivery period at which the delivery of the item to be repaired is performed at a delivery agency specified by the orderer, to the orderer's device capable of transmitting and receiving information via a network. Delivery information sending means for sending out via a network, the purchase desired service information, the delivery agency designation information, the underwriting period information, and the repair / maintenance instruction information including at least the delivery period information, A repair / maintenance service provider that provides a repair / maintenance service that the orderer desires to purchase for the repair / maintenance item, sends a repair / maintenance service via the network to a device capable of transmitting / receiving information via the network.
A repair / maintenance service sales accepting device comprising at least maintenance instruction information sending means. 2. An orderer identification information generating means for generating orderer identification information which is information for identifying the orderer, and an orderer for receiving and delivering the repair / maintenance item with the orderer. Each of the delivery agency specified by the orderer,
2. An apparatus capable of transmitting and receiving information via a network, comprising: orderer identification information transmitting means for transmitting the orderer identification information via a network.
The repair / maintenance service sales acceptance device described in 1. 3. Second information for providing the orderer identification information, the underwriting period information, and the delivery period information via a network so that the orderer can access the information via the network. 3. A repair / maintenance service sales accepting apparatus according to claim 1, further comprising a providing unit. 4. The order information receiving means according to claim 1, wherein said order information receiving means is an order information receiving means for receiving order information further including information of said orderer enabling payment of a price via a network. 3. The repair / maintenance service sales acceptance device according to any one of the three items. 5. The method according to claim 1, wherein:
A repair / maintenance service sales system characterized by including at least a receiving device for maintenance service sales, and a device having information transmitting / receiving means for transmitting and receiving information via the receiving device and a network. 6. A repair / maintenance contractor having repair / maintenance instruction information receiving means for receiving the repair / maintenance instruction information transmitted by the receiving device via a network, and information transmitting means for transmitting information via the network. 6. The repair / maintenance service sales system according to claim 5, further comprising: 7. An information transmitting means for transmitting information via a network, the orderer identification information transmitted by the accepting device via the network, the underwriting period information, and the delivery period information are transmitted over a network. 7. An apparatus for a delivery agency, comprising: an information receiving unit that receives information via an orderer; and an orderer identification unit that identifies an orderer based on the orderer identification information. The repair / maintenance service sales system according to (1). 8. A repair / maintenance service wherein the orderer sells a repair / maintenance service which the orderer desires to purchase by using one of the repair / maintenance service sales systems according to claims 5 to 7. How to sell. (A) The orderer sends, via a network, sales information including at least information on repair / maintenance services to be sold and information on a plurality of delivery agencies that undertake and deliver the repair / maintenance products. A repair / maintenance service sales accepting device capable of transmitting and receiving information via a network so that the order information can be transmitted and received; (b) a repair / maintenance service which the orderer desires to purchase; An orderer including purchase service information as maintenance service information and delivery agency designation information as information on at least one delivery agency designated by the orderer to undertake and deliver the repair / maintenance item. An order information receiving step of receiving the order information by the receiving device; and (c) information on an undertaking period in which the undertaking of the repair / maintenance object is undertaken at a delivery agency specified by the orderer. At least delivery period information and delivery period information that is information on a delivery period in which a delivery / repair item that has been subjected to a repair / maintenance service desired by the orderer is delivered at a delivery agency specified by the orderer. A delivery information sending step of sending the delivery information to the orderer's device capable of sending and receiving information via a network by the accepting device; (d) the purchase desired service information and the delivery agency designation information; A repair / maintenance service provider that provides the repair / maintenance service desired by the orderer to the repair / maintenance target item, including repair / maintenance instruction information including at least the underwriting period information and the delivery period information. Repair / maintenance service sales, which includes at least a repair / maintenance instruction information transmitting step of transmitting the information to a device capable of transmitting and receiving information via the reception device. Law. 10. After the order information receiving step, orderer identification information, which is information for identifying the orderer, is generated, and underwriting and delivery of the repair / maintenance object with the orderer are performed. 10. The repair / maintenance service according to claim 9, further comprising an orderer identification information sending step of sending the information to a device capable of sending and receiving information via a network, at each of the delivery agency stores designated by the orderer. How to sell. 11. After the order information receiving step, the orderer identification information, the underwriting period information, and the delivery period information are received by the orderer so that the orderer can access the information via a network. The repair / maintenance service selling method according to any one of claims 9 to 10, further comprising an information providing step provided by the device. 12. The order information receiving step according to any one of items 9 to 11, wherein the order information receiving step further receives order information further including information on the orderer enabling payment of the price via a network. Repair / maintenance service sales method described. 13. The repair / repair in the underwriting period information.
The period during which the goods to be serviced are undertaken at the delivery agency specified by the orderer is determined by the seller of the repair / maintenance service. The repair / maintenance service selling method according to any one of claims 9 to 12, wherein the seller selects the repair / maintenance service. 14. After the orderer identification information sending step, an orderer is identified based on the orderer identification information received by a device capable of transmitting and receiving information via a network of the delivery agency. 10. An orderer identification step for delivering a repair / maintenance item.
13. The repair / maintenance service selling method according to any one of 13. 15. In the order information receiving step, a delivery agency designating a delivery agency that accepts a repair / maintenance product and a delivery agency that delivers a repair / maintenance product that has been repaired / maintained are different from each other. The order information of an orderer including information is received by the receiving device.
The repair / maintenance service selling method according to any one of the above. 16. A computer-readable and executable program for carrying out each of the steps for carrying out the repair / maintenance service selling method according to any one of claims 9 to 15. Medium to do.