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GB2487734B - Answer machine detection system - Google Patents

Answer machine detection system

Info

Publication number
GB2487734B
GB2487734B GB1101708.4A GB201101708A GB2487734B GB 2487734 B GB2487734 B GB 2487734B GB 201101708 A GB201101708 A GB 201101708A GB 2487734 B GB2487734 B GB 2487734B
Authority
GB
United Kingdom
Prior art keywords
detection system
machine detection
answer machine
answer
machine
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB1101708.4A
Other versions
GB2487734A (en
GB201101708D0 (en
Inventor
Justin John Holland Nicholas
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
DXI Ltd
Original Assignee
DXI Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by DXI Ltd filed Critical DXI Ltd
Priority to GB1101708.4A priority Critical patent/GB2487734B/en
Publication of GB201101708D0 publication Critical patent/GB201101708D0/en
Publication of GB2487734A publication Critical patent/GB2487734A/en
Application granted granted Critical
Publication of GB2487734B publication Critical patent/GB2487734B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2027—Live party detection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB1101708.4A 2011-02-01 2011-02-01 Answer machine detection system Active GB2487734B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB1101708.4A GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB1101708.4A GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Publications (3)

Publication Number Publication Date
GB201101708D0 GB201101708D0 (en) 2011-03-16
GB2487734A GB2487734A (en) 2012-08-08
GB2487734B true GB2487734B (en) 2017-02-08

Family

ID=43824924

Family Applications (1)

Application Number Title Priority Date Filing Date
GB1101708.4A Active GB2487734B (en) 2011-02-01 2011-02-01 Answer machine detection system

Country Status (1)

Country Link
GB (1) GB2487734B (en)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11057296B1 (en) 2019-06-11 2021-07-06 8X8, Inc. Data communication routing architecture based on time zone and reconfiguration
US11089158B1 (en) 2018-03-12 2021-08-10 8X8, Inc. Contact center customization in data communications systems
US11196871B1 (en) 2018-02-23 2021-12-07 8X8, Inc. User interfaces for automated control and access to disparate data/management systems

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8681950B2 (en) 2012-03-28 2014-03-25 Interactive Intelligence, Inc. System and method for fingerprinting datasets
US9542856B2 (en) 2012-08-30 2017-01-10 Interactive Intelligence Group, Inc. Method and system for learning call analysis
GB201810202D0 (en) 2018-06-21 2018-08-08 Magus Communications Ltd Answer machine detection method & apparatus

Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2293723A (en) * 1994-09-28 1996-04-03 Rockwell International Corp Automatic Call Distributor having answering machine detector
WO1997050235A1 (en) * 1996-06-24 1997-12-31 Northern Telecom Limited Telecommunications call centre
US6208970B1 (en) * 1998-12-21 2001-03-27 Nortel Networks Limited Method and system for estimation of a source of a voice signal
EP1134960A2 (en) * 2000-03-13 2001-09-19 Avaya Technology Corp. Call center with live party detection during outgoing calls
US20040037397A1 (en) * 2002-08-20 2004-02-26 Roby Paul Vinton Method and apparatus for human -assisted adaptive outbound telephone call classification based on pattern recognition
WO2004093411A2 (en) * 2003-04-08 2004-10-28 Intervoice Limited Partnership System and method for call and answer determination for automated calling systems
US6850602B1 (en) * 2002-03-27 2005-02-01 Avaya Technology Corp. Method and apparatus for answering machine detection in automatic dialing
EP1720331A2 (en) * 2005-05-03 2006-11-08 Avaya Technology Llc Detecting a voice mail system answering a call
US20100189249A1 (en) * 2009-01-27 2010-07-29 Maulik Shah Call progress analysis on the edge of a voip network

Patent Citations (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2293723A (en) * 1994-09-28 1996-04-03 Rockwell International Corp Automatic Call Distributor having answering machine detector
WO1997050235A1 (en) * 1996-06-24 1997-12-31 Northern Telecom Limited Telecommunications call centre
US6208970B1 (en) * 1998-12-21 2001-03-27 Nortel Networks Limited Method and system for estimation of a source of a voice signal
EP1134960A2 (en) * 2000-03-13 2001-09-19 Avaya Technology Corp. Call center with live party detection during outgoing calls
US6850602B1 (en) * 2002-03-27 2005-02-01 Avaya Technology Corp. Method and apparatus for answering machine detection in automatic dialing
US20040037397A1 (en) * 2002-08-20 2004-02-26 Roby Paul Vinton Method and apparatus for human -assisted adaptive outbound telephone call classification based on pattern recognition
WO2004093411A2 (en) * 2003-04-08 2004-10-28 Intervoice Limited Partnership System and method for call and answer determination for automated calling systems
EP1720331A2 (en) * 2005-05-03 2006-11-08 Avaya Technology Llc Detecting a voice mail system answering a call
US20100189249A1 (en) * 2009-01-27 2010-07-29 Maulik Shah Call progress analysis on the edge of a voip network

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US11196871B1 (en) 2018-02-23 2021-12-07 8X8, Inc. User interfaces for automated control and access to disparate data/management systems
US11089158B1 (en) 2018-03-12 2021-08-10 8X8, Inc. Contact center customization in data communications systems
US11503159B1 (en) 2018-03-12 2022-11-15 8X8, Inc. Contact center customization in data communications systems
US11861653B1 (en) 2018-03-12 2024-01-02 8×8, Inc. Contact center management for contact list generation in data communications systems
US11057296B1 (en) 2019-06-11 2021-07-06 8X8, Inc. Data communication routing architecture based on time zone and reconfiguration
US11695684B1 (en) 2019-06-11 2023-07-04 8X8, Inc. Data communication routing architecture based on time zone and reconfiguration

Also Published As

Publication number Publication date
GB2487734A (en) 2012-08-08
GB201101708D0 (en) 2011-03-16

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Legal Events

Date Code Title Description
COOA Change in applicant's name or ownership of the application

Owner name: DXI LIMITED

Free format text: FORMER OWNER: DXI EASYCALL LIMITED

732E Amendments to the register in respect of changes of name or changes affecting rights (sect. 32/1977)

Free format text: REGISTERED BETWEEN 20180719 AND 20180725