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EP1323086A1 - Method for ordering and shipping items - Google Patents

Method for ordering and shipping items

Info

Publication number
EP1323086A1
EP1323086A1 EP01919210A EP01919210A EP1323086A1 EP 1323086 A1 EP1323086 A1 EP 1323086A1 EP 01919210 A EP01919210 A EP 01919210A EP 01919210 A EP01919210 A EP 01919210A EP 1323086 A1 EP1323086 A1 EP 1323086A1
Authority
EP
European Patent Office
Prior art keywords
purchase order
service center
online provider
packaging
online
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP01919210A
Other languages
German (de)
French (fr)
Inventor
Walter Rosenbaum
Karl Reich
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens Production and Logistics Systems AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Production and Logistics Systems AG filed Critical Siemens Production and Logistics Systems AG
Publication of EP1323086A1 publication Critical patent/EP1323086A1/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders

Definitions

  • the invention relates to a method for ordering and sending articles, in which the customer sends a purchase order via an electronic network to an online provider who registers and stores the purchase order.
  • the online provider needs a very large warehouse for a wide range of products, from which the ordered goods can be called up, brought together with invoices, customer information, letters, etc., packaged with labels that contain address details, provided and then shipped.
  • the printed documents, packaging and labels are implemented in the layout of the online provider concerned.
  • the online provider draws electronic orders from the corresponding manufacturers / suppliers based on the purchase orders received. They then produce the ordered goods as required or take them from a warehouse with the limited delivery profile. Then the goods are packaged neutrally and sent to the customer at the online provider. A shipment requested by the onlme provider with invoices, letters, customer information, packaging, labels from the online provider in its layout cannot be implemented by the respective manufacturer / supplier.
  • the invention specified in claim 1 is therefore based on the object to provide a method for ordering and sending articles with the help of an online provider
  • the items ordered by the purchaser can be delivered to the purchaser at low cost with printed documents, such as an invoice, cover letter, information, etc., and if required, packaging in the layout of the online provider, even if the items are not in stock at the online provider are.
  • the online provider According to the online provider, according to the purchase order electronically, print orders for printing labels and, depending on the requirements, of invoices, letters, informational documents and packaging materials in the online provider layout with the required digital data and with digital data for an identifier for identifying the Purchase order sent to a print center. Furthermore, the online provider sends an electronic order with data for an identifier for identifying the purchase order to one or more manufacturers or suppliers in accordance with the purchase order.
  • the documents are sent to a service center in envelopes with the respective identifier for the purchase order.
  • the manufacturers or suppliers also send the items in neutral packaging to this service center, which also contains the identifier for the purchase order.
  • the article or articles with the associated printed documents are put together according to the identifier, finished for dispatch in the online provider layout and sent to the customer.
  • packaging paper is also printed in the respective online provider layout in the printing center and sent to the service center.
  • Form for example as a barcode, so that the recognition can be carried out quickly and cost-effectively with the appropriate barcode readers. can be settled.
  • the identification can also be applied in a legible manner by humans, so that partially automatic solutions can also be implemented, or operation is also possible without a bar code reader or in the event of faults in the bar code readers.
  • the customer or customer 1 places a purchase order on his Internet access (PC) and sends it to an online provider 2 with the name STYLE.com.
  • the purchase order is registered and stored there by assigning an identifier.
  • a print job is sent to a print center 4.
  • the digital data required for this as well as the digital data for the identification of the purchase order are included in the electronic print order.
  • the documents 4.1 printed out on a fast color laser printer are then processed in an appropriately addressed sent to a service center 5 with an e-commerce area.
  • This envelope also contains the identification of the purchase order as a barcode and in a form that is human-readable. This means that the envelope can be assigned to the respective purchase order using a barcode reader or by the staff.
  • the online provider 2 also draws an electronic order process from one or more manufacturers or suppliers 3.
  • This order also contains data for the identification of the purchase order.
  • they are packaged neutrally, the packaging also being provided with the identifier in barcode form and in a legible form.
  • the neutrally packaged package 3.1 is also addressed to the service center 5 with the e-commerce area.
  • the printed documents are assigned to the articles on the basis of the identifiers affixed to the packaging / envelopes and they are completed for dispatch, i.e.
  • the printing materials are enclosed, the final packaging takes place, if necessary in the appropriate online provider wrapping paper and the provider labels with the recipient addresses are applied.
  • the package or packages 5.1 are sent to the buyer (trigger of the purchase order) according to the purchase order.

Landscapes

  • Business, Economics & Management (AREA)
  • Economics (AREA)
  • Engineering & Computer Science (AREA)
  • Marketing (AREA)
  • Quality & Reliability (AREA)
  • Finance (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Accounting & Taxation (AREA)
  • Operations Research (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Description

Beschreibung description
Verfahren zum Ordern und Versenden von ArtikelnProcedure for ordering and shipping articles
Die Erfindung betrifft ein Verfahren zum Ordern und Versenden von Artikeln, bei dem der Besteller eine Kauforder über ein elektronisches Netz an einen online-Anbieter sendet, der die Kauforder registriert und speichert.The invention relates to a method for ordering and sending articles, in which the customer sends a purchase order via an electronic network to an online provider who registers and stores the purchase order.
Nach dem Stand der Technik benotigt der online-Anbieter bei einer großen Angebotsbreite ein sehr großes Warenlager, aus dem die bestellten Waren abgerufen, mit Rechnungen, Kundeninformationen, Anschreiben usw. zusammengebracht, verpackt mit Etiketten, die Adreßangaben beinhalten, versehen und dann versandt werden. Die gedruckten Unterlagen, Verpackung und Etiketten sind im Layout des betreffenden online-Anbieters realisiert. Bei einer großen Angebotsbreite ist so ein großes, stets gefülltes Lager sehr aufwendig und benotigt einen erhebliche Geldmittel bindenden Warenbestand, so daß die Wirtschaftlichkeit des online-Anbieters nicht mehr gewährleistet ist.According to the state of the art, the online provider needs a very large warehouse for a wide range of products, from which the ordered goods can be called up, brought together with invoices, customer information, letters, etc., packaged with labels that contain address details, provided and then shipped. The printed documents, packaging and labels are implemented in the layout of the online provider concerned. With a wide range of offers, such a large, always full warehouse is very complex and requires a substantial amount of money-binding inventory, so that the profitability of the online provider is no longer guaranteed.
Um den großen Warenbestand zu reduzieren, werden vom online- Anbieter auf der Basis der eingegangenen Kauforder elektroni- sehe Bestellungen bei entsprechenden Herstellern/Lieferanten ausgelost. Diese produzieren die bestellten Waren dann nach Anforderung oder entnehmen sie einem Lager mit dem begrenzten Lieferprofil. Dann werden die Waren neutral verpackt und an den Besteller beim online-Anbieter versandt. Ein vom onlme- Anbieter gewünschter Versand mit Rechnungen, Anschreiben, Kundeninformationen, Verpackungen, Etiketten des online- Anbieters m seinem Layout ist vom jeweiligen Hersteller/Lieferanten nicht realisierbar.In order to reduce the large inventory, the online provider draws electronic orders from the corresponding manufacturers / suppliers based on the purchase orders received. They then produce the ordered goods as required or take them from a warehouse with the limited delivery profile. Then the goods are packaged neutrally and sent to the customer at the online provider. A shipment requested by the onlme provider with invoices, letters, customer information, packaging, labels from the online provider in its layout cannot be implemented by the respective manufacturer / supplier.
Der im Anspruch 1 angegebenen Erfindung liegt daher die Aufgabe zugrunde, ein Verfahren zum Ordern und Versenden von Artikeln mit Hilfe eines online-Anbieters zu schaffen, mit dem kostengünstig die vom Besteller georderten Artikel mit gedruckten Unterlagen, wie z.B. Rechnung, Anschreiben, Informationen usw., und bei Bedarf einer Verpackung im Layout des online-Anbieters an den Besteller ausgeliefert werden können, auch wenn die Artikel nicht beim online-Anbieter selbst am Lager sind.The invention specified in claim 1 is therefore based on the object to provide a method for ordering and sending articles with the help of an online provider The items ordered by the purchaser can be delivered to the purchaser at low cost with printed documents, such as an invoice, cover letter, information, etc., and if required, packaging in the layout of the online provider, even if the items are not in stock at the online provider are.
Erfindungsgemäß werden vom online-Anbieter entsprechend der Kauforder auf elektronischem Wege Druckauftrage zum Drucken von Etiketten und je nach Bedarf von Rechnungen, Anschreiben, Informationsschriften und Verpackungsmaterialien im online- Anbieter-Layout mit dafür benotigten digitalen Daten und mit digitalen Daten f r eine Kennung zur Identifizierung der KaufOrder an ein Druck-Center gesandt. Weiterhin wird vom on- line-Anbieter entsprechend der Kauforder an einen oder mehrere Hersteller oder Lieferanten eine elektronische Bestellung mit Daten für eine Kennung zur Identifizierung der Kauforder gesandt .According to the online provider, according to the purchase order electronically, print orders for printing labels and, depending on the requirements, of invoices, letters, informational documents and packaging materials in the online provider layout with the required digital data and with digital data for an identifier for identifying the Purchase order sent to a print center. Furthermore, the online provider sends an electronic order with data for an identifier for identifying the purchase order to one or more manufacturers or suppliers in accordance with the purchase order.
Nach Erledigung der Druckauftrage werden die Unterlagen in Umschlägen mit der jeweiligen Kennung für die Kauforder an ein Service-Center geschickt. An dieses Service-Center werden auch von den Herstellern oder Lieferanten die Artikel in neutraler Verpackung, auf der sich ebenfalls die Kennung f r die Kauforder befindet, versendet. Anschließend werden der oder die Artikel mit den zugehörigen ausgedruckten Unterlagen entsprechend der Kennung zusammengefugt, zum Versand im online-Anbieter-Layout fertiggestellt und an den Besteller versendet .After the print job has been completed, the documents are sent to a service center in envelopes with the respective identifier for the purchase order. The manufacturers or suppliers also send the items in neutral packaging to this service center, which also contains the identifier for the purchase order. Then the article or articles with the associated printed documents are put together according to the identifier, finished for dispatch in the online provider layout and sent to the customer.
In einer vorteilhaften Ausgestaltung wird im Druck-Center auch Packpapier im jeweiligen online-Anbieter-Layout bedruckt und an das Service-Center verschickt.In an advantageous embodiment, packaging paper is also printed in the respective online provider layout in the printing center and sent to the service center.
Vorteilhaft ist es auch, die Kennung in maschinenlesbarerIt is also advantageous to have the identifier in machine-readable form
Form, z.B. als Barcode aufzubringen, so daß die Erkennung mit entsprechenden Barcodelesern schnell und kostengünstig reali- siert werden kann. Stattdessen oder zusätzlich kann die Ke - nung auch durch den Menschen lesbar aufgebracht werden, sc daß auch teilautomatische Lösungen realisiert werden können, bzw. ein Betrieb auch ohne Barcodeleser bzw. bei Störungen in den Barcodelesern möglich ist.Form, for example as a barcode, so that the recognition can be carried out quickly and cost-effectively with the appropriate barcode readers. can be settled. Instead of or in addition, the identification can also be applied in a legible manner by humans, so that partially automatic solutions can also be implemented, or operation is also possible without a bar code reader or in the event of faults in the bar code readers.
Mit dieser Verfahrensweise ist es möglich, beim online- Anbieter georderte Artikel dem Besteller mit Unterlagen, wie Rechnungen, Zusatzinformationen, Anschreiben, Etiketten im online-Anbieter-Layout kostengünstig zukommen zu lassen, d.h. auch wenn die Artikel beim online-Anbieter nicht auf Lager liegen, sondern bei verschiedenen Herstellern/Lieferanten bestellt werden.With this procedure, it is possible to cost-effectively send items ordered from the online provider to the customer with documents such as invoices, additional information, letters, labels in the online provider layout, i.e. even if the items are not in stock with the online provider, but are ordered from different manufacturers / suppliers.
Anschließend wird die Erfindung in einem Ausführungsbeispiel näher erläutert. Dabei zeigtThe invention is then explained in more detail in an exemplary embodiment. It shows
FIG 1 den Verfahrensablauf in schematischer Darstel- lung1 shows the process sequence in a schematic representation
Gemäß FIG 1 gibt der Besteller bzw. Kunde 1 an seinem Internet-Zugang (PC) eine Kauforder auf und sendet sie an einen online-Anbieter 2 mit dem Namen STYLE.com. Dort wird die Kauforder unter Vergabe einer Kennung registriert und gespeichert. Dann wird an ein Druck-Center 4 ein Druckauftrag zum. schnellen Laser-Farbdrucken eines oder mehrerer Etiketten des online-Anbieters 2 mit der Empfängeranschrift, je nach Bedarf einer Rechnung, eines Lieferscheines sowie von Anschreiben und Informationsschriften sowie entsprechendem Packpapier im Layout des online-Anbieter 2 über ein elektronisches Netz gesendet. Die hierfür benötigten digitalen Daten sowie die digitalen Daten für die Kennung der Kauforder sind in dem e- lektronischen Druckauftrag mit enthalten.According to FIG. 1, the customer or customer 1 places a purchase order on his Internet access (PC) and sends it to an online provider 2 with the name STYLE.com. The purchase order is registered and stored there by assigning an identifier. Then a print job is sent to a print center 4. Fast laser color printing of one or more labels from online provider 2 with the recipient's address, depending on the needs of an invoice, a delivery note, as well as letters and information letters as well as the corresponding packing paper in the layout of online provider 2, sent via an electronic network. The digital data required for this as well as the digital data for the identification of the purchase order are included in the electronic print order.
Die auf einem schnellen Farblaserdrucker ausgedruckten Unterlagen 4.1 werden dann in einem entsprechend adressierten Um- schlag an ein Service-Center 5 mit einem E-Commerce Bereich geschickt. Dieser Umschlag enthalt weiterhin die Kennung der Kauforder als Barcode und in für den Menschen lesbarer Form. Damit kann der Umschlag sowohl mittels Barcodeleser als auch durch das Personal der jeweiligen Kauforder zugeordnet werden .The documents 4.1 printed out on a fast color laser printer are then processed in an appropriately addressed sent to a service center 5 with an e-commerce area. This envelope also contains the identification of the purchase order as a barcode and in a form that is human-readable. This means that the envelope can be assigned to the respective purchase order using a barcode reader or by the staff.
Neben dem Druckauftrag wird von dem online-Anbieter 2 auch ein elektronischer Bestellvorgang bei einem oder mehreren Herstellern oder Lieferanten 3 ausgelost. Diese Bestellung enthält ebenfalls Daten für die Kennung der Kauforder. Nach dem Erzeugen oder Bereitstellen des oder der Artikel werden sie neutral verpackt, wobei die Verpackung ebenfalls mit der Kennung in Barcodeform und in lesbarer Form versehen ist. Das neutral verpackte Paket 3.1 wird entsprechend adressiert auch an das Service-Center 5 mit dem E-Commerce Bereich geschickt. Dort werden anhand der auf den Verpackungen/Umschlagen aufgebrachten Kennungen die ausgedruckten Unterlagen den Artikeln zugeordnet und es erfolgt die Fertigstellung für den Versand, d.h. die Druckmaterialien werden beigelegt, die endgültige Verpackung erfolgt, ggf. in entsprechendem online-Anbieter- Packpapier und die Anbieter-Etiketten mit den Empfangeradressen werden aufgebracht. Schließlich werden das oder die Pakete 5.1 gemäß der Kauforder an den Besteller (Ausloser der Kauforder) verschickt. In addition to the print job, the online provider 2 also draws an electronic order process from one or more manufacturers or suppliers 3. This order also contains data for the identification of the purchase order. After the creation or provision of the item or items, they are packaged neutrally, the packaging also being provided with the identifier in barcode form and in a legible form. The neutrally packaged package 3.1 is also addressed to the service center 5 with the e-commerce area. There, the printed documents are assigned to the articles on the basis of the identifiers affixed to the packaging / envelopes and they are completed for dispatch, i.e. The printing materials are enclosed, the final packaging takes place, if necessary in the appropriate online provider wrapping paper and the provider labels with the recipient addresses are applied. Finally, the package or packages 5.1 are sent to the buyer (trigger of the purchase order) according to the purchase order.

Claims

Patentansprüche claims
1. Verfahren zum Ordern und Versenden von Artikeln, bei dem der Besteller (1) eine Kauforder über ein elektronisches Netz an einen online-Anbieter (2) sendet, der die KaufOrder registriert und speichert, mit den Schritten: Übermitteln einer Bestellung durch den online- Anbieter (2) entsprechend der Kauforder über ein elektronisches Netz an einen oder mehrere Hersteller oder Lieferanten (3) mit Daten für eine Kennung zur Identifizierung der Kauforder, bei welcher ein Service- Center (5) als Lieferort angegeben ist,1. A method for ordering and sending articles, in which the purchaser (1) sends a purchase order via an electronic network to an online provider (2) who registers and stores the purchase order, with the steps: transmission of an order by the online - Provider (2) corresponding to the purchase order via an electronic network to one or more manufacturers or suppliers (3) with data for an identifier for identifying the purchase order, in which a service center (5) is specified as the delivery location,
Erzeugen und/oder Bereitstellen des oder der georderten Artikel in einer neutralen, mit der Kennung versehenen Verpackung und Verschicken an das Service-Center (5), Senden einer Anweisung zum Drucken eines oder mehrerer Etiketten des online-Anbieters mit der Empfangeranschrift, je nach Anforderung einer Rechnung, eines Lieferscheines sowie von Anschreiben und von Informations- schritten im online-Anbieter-Layout über ein elektronisches Netz an ein Druck-Center (4) gemäß der Kauforder mit dafür benotigten digitalen Daten und mit digitalen Daten für die Kennung zur Identifizierung der Kauforder sowie Verschicken der gedruckten Unterlagen (4.1) in einem mit der zugehörigen Kennung versehenen Umschlag an das Service-Center (5) ,Creation and / or provision of the ordered item (s) in neutral, labeled packaging and sending to the service center (5), sending an instruction to print one or more labels of the online provider with the recipient's address, as required an invoice, a delivery note as well as letters and information steps in the online provider layout via an electronic network to a print center (4) in accordance with the purchase order with the digital data required for this and with digital data for identification to identify the purchase order and sending the printed documents (4.1) in an envelope provided with the associated identifier to the service center (5),
Zusammenfugen des oder der Artikel im Service- Center (5) mit den zugehörigen ausgedruckten Unterlagen (4.1) nach der Kennung auf Umschlag und neutraler Verpackung, Fertigstellen zum Versand im online- Anbieter-Layout und Versand des oder der Pakete (5.1) vom Service-Center (5) an den Besteller (1).Joining of the item (s) in the service center (5) with the associated printed documents (4.1) after identification on the envelope and neutral packaging, finishing for dispatch in the online provider layout and dispatch of the package (s) (5.1) from the service Center (5) to the customer (1).
2. Verfahren nach Anspruch 1, wobei im Druck-Center (4) zu- sätzlich Packpapier im jeweiligen online-Anbieter-Layout bedruckt und mit den übrigen Unterlagen an das Service- Center (5) verschickt wird.2. The method according to claim 1, wherein in the print center (4), additional packaging paper is printed in the respective online provider layout and with the remaining documents to the service Center (5) is sent.
3. Verfahren nach Anspruch 1, wobei die Kennung der Kauforder in maschinenlesbarer und/oder in durch den Menschen lesba- rer Form auf dem Umschlag mit den gedruckten Unterlagen und der neutralen Versandverpackung des Herstellers/Lieferanten (3) aufgebracht wird. 3. The method of claim 1, wherein the identifier of the purchase order in machine-readable and / or in human-readable form is applied to the envelope with the printed documents and the neutral shipping packaging of the manufacturer / supplier (3).
EP01919210A 2000-03-20 2001-03-16 Method for ordering and shipping items Withdrawn EP1323086A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE10013317 2000-03-20
DE10013317 2000-03-20
PCT/DE2001/001034 WO2001071575A2 (en) 2000-03-20 2001-03-16 Method for ordering and shipping items

Publications (1)

Publication Number Publication Date
EP1323086A1 true EP1323086A1 (en) 2003-07-02

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Family Applications (1)

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EP01919210A Withdrawn EP1323086A1 (en) 2000-03-20 2001-03-16 Method for ordering and shipping items

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US (1) US7028004B2 (en)
EP (1) EP1323086A1 (en)
AU (2) AU4638101A (en)
CA (1) CA2403446A1 (en)
WO (1) WO2001071575A2 (en)

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AU2001246381B2 (en) 2005-06-30
US7028004B2 (en) 2006-04-11
US20030120556A1 (en) 2003-06-26
CA2403446A1 (en) 2002-09-18
AU4638101A (en) 2001-10-03
WO2001071575A2 (en) 2001-09-27

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