CN210444293U

CN210444293U - Outbound data processing device

Info

Publication number: CN210444293U
Application number: CN201922155079.6U
Authority: CN
Inventors: 于军涛; 王君; 郭明坡
Original assignee: Yantai Baikatong Data Co ltd
Current assignee: Yantai Baikatong Data Co ltd
Priority date: 2019-01-30
Filing date: 2019-12-03
Publication date: 2020-05-01
Anticipated expiration: 2029-12-03

Abstract

The utility model belongs to the technical field of data processing, in particular to an outbound data processing device; the outbound data processing device comprises a gateway and one or more of a central processing unit, a call server, a network manager and a database server which are connected with the gateway through a first bus. The utility model provides a exhale data processing device outward with new construction, this exhale task management device outward adopts a plurality of function server unified through bus connection gateway and central processing unit's mode, has simplified the complexity of wiring, the cost is reduced.

Description

Outbound data processing device

Technical Field

The utility model belongs to the technical field of data processing, in particular to exhale data processing device outward.

Background

The outbound call is the call service of the modern customer service center system actively initiating the call to the customer, which means that the telephone automatically dials the user telephone outwards through the computer and the recorded voice is played to the user through the computer, and is an indispensable component of the modern customer service center system integrating the computer and the telephone. The outbound data processing device is used for processing outbound data of a call center platform, and in the processing process, the technical problems to be solved are how to simplify wiring difficulty and how to interconnect and intercommunicate different service servers.

SUMMERY OF THE UTILITY MODEL

In order to solve the problems existing in the prior art, the utility model provides a new exhale data processing device outward.

The utility model discloses specific technical scheme as follows:

the utility model provides a call out data processing apparatus outward, data processing apparatus include the gateway and with the gateway through one or several kinds in first bus connection's central processing unit, call server, network manager, the database server.

In a further improvement, the data processing device further comprises one or more of an access server and a service processing server which are connected through a second bus.

In a further improvement, the data processing device further comprises one or more of a TTS server and an es server which are connected through a third bus.

In a further improvement, the central processing unit, the call server, the network manager and the database server are combined and arranged in the same hardware.

In a further improvement, the central processing unit, the call server, the network manager and the database server are respectively and independently arranged in different hardware.

In a further improvement, the access server and the service processing server are merged and arranged in the same hardware.

In a further improvement, the access server and the service processing server are respectively and independently arranged in different hardware.

In a further improvement, the TTS server and the es server are respectively and independently arranged in different hardware.

The utility model has the advantages as follows:

the utility model provides a exhale data processing apparatus outward with new construction, this exhale data processing apparatus outward adopts a plurality of function server unified through bus connection gateway and central processing unit's mode, has simplified the complexity of wiring, the cost is reduced.

Drawings

FIG. 1 is a layout diagram of the deployment of an outbound data processing device according to embodiment 1;

FIG. 2 is a layout diagram of the deployment of the outbound data processing apparatus according to embodiment 1;

FIG. 3 is a layout diagram of the deployment of the outbound data processing device of embodiment 1;

FIG. 4 is a layout diagram of the deployment of an outbound task management device according to embodiment 2;

FIG. 5 is a layout diagram of the deployment of an outbound task management device according to embodiment 2;

fig. 6 is a layout diagram of the outbound task management device according to embodiment 2.

Detailed Description

The present invention will be described in further detail with reference to the following examples and drawings.

Example 1

Embodiment 1 provides a data processing apparatus calls out, as shown in fig. 1, data processing apparatus include gateway 1 and with gateway 1 through a kind or several kinds among central processing unit 2 of first bus connection, call server 3, network manager 4, database server 5, wherein, central processing unit 2, call server 3, network manager 4, database server 5 can set up alone, also can merge and set up in same hardware.

The above mentioned hardware may be a common household level computer or an enterprise level workstation computer, such as XeonW-2123 workstation, the central processor may be in a hardware form combining a common computer or a monitoring terminal and a monitoring large screen, the central processor 2, the call server 3, the network manager 4 and the database server 5 may be a common household level computer or an enterprise level workstation computer, and the gateway is a router; the gateway is connected with a broadband base station or a wireless base station through a protocol, wherein the broadband base station receives a request sent by a user through a terminal such as a computer, the wireless base station receives the request sent by the user through a terminal such as a mobile phone, the request is sent to the central processing unit and the servers, and the servers return to the terminal through the internet after processing; according to the method, the wiring difficulty is simplified in a mode that the plurality of servers are uniformly connected with the gateway and the central processing unit through the bus, the cost is reduced, the task manager can be interconnected with other external system services, and the purpose that one task manager serves a plurality of call center platforms is achieved.

As shown in fig. 2, the data processing apparatus provided in the present application further includes one or more of an access server 6 and a service processing server 7 connected via a second bus, where the access server 6 and the service processing server 7 may be separately configured or combined in the same hardware, and two ends of the second bus are respectively connected to the gateway 1 and the central processing unit 2. By adopting two buses, a plurality of different servers can be connected, so that not only can the expansibility be improved, but also the working efficiency of each server can be improved.

As shown in fig. 3, the data processing apparatus provided by the present application further includes one or more of a TTS server 8 and an es server 9 connected by a third bus, where the TTS server 8 and the es server 9 are separately disposed in different hardware, and two ends of the third bus are connected to the gateway 1 and the central processor 2, respectively; three buses are adopted, different functions are realized by different buses, the expansibility is higher, and the efficiency and the accuracy of data processing are greatly improved.

All servers of the present application may be implemented in hardware.

Example 2

The utility model discloses in introduce and exhale the task management device outward, or adopt and exhale the task management device outward and replace the data processing apparatus that exhales outward of this application, no matter introduce or the replacement all accords with the inventor's conception, exhale the task management device outward and also can reach the purpose of simplifying the wiring complexity, its concrete structure as follows:

as shown in fig. 4, the outbound task management device includes a gateway 10, and one or more of a central processing unit 20, a task manager 30, a location server 40, and an outbound policy server 50 connected to the gateway 10 through a first bus, where the central processing unit 20, the task manager 30, the location server 40, and the outbound policy server 50 may be separately configured or may be configured in the same hardware by combining.

The above mentioned hardware may be a common household level computer or an enterprise level workstation computer, such as XeonW-2123 workstation, the central processing unit may adopt a hardware form combining the common computer or the monitoring terminal and the monitoring large screen, the central processing unit, the task manager, the positioning server and the outbound policy server may be the common household level computer or the enterprise level workstation computer, and the gateway is the router; the gateway is connected with a broadband base station or a wireless base station through a protocol, wherein the broadband base station receives a request sent by a user through a terminal such as a computer, the wireless base station receives the request sent by the user through a terminal such as a mobile phone, the request is sent to the central processing unit and the servers, and the servers return to the terminal through the internet after processing.

As shown in fig. 5, the outbound task management device provided by the present application further includes one or more of a database server 60 and a file server 70, where the database server 60 and the file server 70 may be separately configured or may be combined in the same hardware; in the embodiment, the wiring difficulty is simplified in a mode that a plurality of servers are uniformly connected with the gateway and the central processing unit through the bus, the cost is reduced, the task manager can be interconnected with other external system services, and the task manager can serve a plurality of call center platforms for application.

As shown in fig. 6, the outbound task management apparatus provided by the present application further includes one or more of a CTI server 80, a Web server 90 and a media server 100 connected through a second bus, where the CTI server 80, the Web server 90 and the media server 100 are separately arranged or may be combined in the same hardware, and two ends of the second bus are respectively connected to the gateway 10 and the central processing unit 20; in this embodiment, two buses are used to connect a plurality of different servers, which not only improves the scalability, but also improves the work efficiency of each server.

All servers of the present application may be implemented in hardware.

The present invention is not limited to the above-mentioned preferred embodiments, and any other products in various forms can be obtained by the teaching of the present invention, but any changes in the shape or structure thereof, which have the same or similar technical solutions as the present invention, fall within the protection scope of the present invention.

Claims

1. The outbound data processing device is characterized by comprising a gateway (1), and one or more of a central processing unit (2), a call server (3), a network manager (4) and a database server (5) which are connected with the gateway (1) through a first bus.

2. Outgoing call data processing arrangement according to claim 1, characterized in that the data processing arrangement further comprises one or several of an access server (6), a service processing server (7) connected via a second bus.

3. Outgoing data processing arrangement according to claim 1, characterized in that the data processing arrangement further comprises one or several of a TTS server (8) and an es server (9) connected via a third bus.

4. Outgoing call data processing device according to claim 1, characterized in that the central processor (2), the call server (3), the network manager (4) and the database server (5) are incorporated in the same hardware.

5. Outgoing call data processing device according to claim 1, characterized in that the central processor (2), the call server (3), the network manager (4) and the database server (5) are separately provided in different hardware.

6. Outgoing call data processing arrangement according to claim 2, characterized in that the access server (6) and the service processing server (7) are incorporated in the same hardware.

7. Outgoing call data processing arrangement according to claim 2, characterized in that the access server (6) and the service processing server (7) are separately provided in different hardware.

8. Outgoing data processing device according to claim 3, characterized in that the TTS server (8) and the es server (9) are each provided separately in different hardware.