CN202142050U - Interactive customer reception system - Google Patents
Interactive customer reception system Download PDFInfo
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- CN202142050U CN202142050U CN201120226297U CN201120226297U CN202142050U CN 202142050 U CN202142050 U CN 202142050U CN 201120226297 U CN201120226297 U CN 201120226297U CN 201120226297 U CN201120226297 U CN 201120226297U CN 202142050 U CN202142050 U CN 202142050U
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Abstract
The utility model discloses an interactive customer reception system, which comprises an analysis operation module, wherein the analysis operation module is respectively connected with a display device, an image pickup device and a processing module which is connected with the display device. The image pickup device is used for capturing customer images, and the analysis operation module captures gesture images or facial images from the customer images to conduct identification and analysis and also captures facial feature images or eye images from the facial images so as to generate control signals according to the gesture images or the eye images, thereby controlling the display device. Furthermore, the processing module processes the facial feature images so as to enable the facial feature images to be displayed on balloon images displayed by the display device, and then achieve the effect of interaction with customers.
Description
Technical field
The utility model relates to a kind of client's concierge system, relate in particular to a kind of can with contactless control display frame and can with interactive client's concierge system of Customer Interaction.
Background technology
Hotel owner for attendant's negligible amounts; If necessary sales counter away from keyboard of attendant or cashing machine; During this period of time just can't grasp guest's in the shop situation; And service can't be provided in real time, from the viewpoint of reception client and processing response client's demand for services, is to have great problem really.
Moreover, not only dull, lack attractive force at present at hotel owner's show window or advertising message such as on billboard, put up posters, and can only present one-side advertising message usually and force rating, can't make multiple-interaction with the client before the billboard.So, not only be not easy to attract to pass by the masses' sight, and reduce the time that the masses stop and gaze at of passing by indirectly.
In the commodity displaying sales field, exist similar problem equally.For example, in order to save operating cost, have the transparent shop window bypass of commodity often not have the attendant at the display ornaments and carry out the product explanation, and whether client only can rely on its desire to purchase or visual perception's decision to be bought.But if client can not take or touch commodity, client can only learn exterior of commodity and price usually, and can't overall understanding be arranged for the related content and the use-pattern of commodity, makes client that commodity are had doubt easily.But, if will let client take or touch commodity, concerning client, because of contacted other client of commodity, so also be easy to generate the doubt on the health.
In addition; If see through the interface of touch control display device displaying merchandise and conduct and Customer Interaction; Because of client need use its panel of hand touching when operating touch control display device; So be easy to transmit germ, and after long-time the use, touch control display device also regular meeting damages because of misoperation via touch control display device.Moreover, for few diseases patient and experience major accident person, possibly can't successfully control limbs and operate touch control display device, so also more intimate service need be provided for this type client.
Therefore; Sales counter or commodity displaying during to unmanned service; How client is provided service or commodity explanation in real time, makes client under the situation that does not have personnel to serve or explain orally, also can obtain enough information and obtain satisfied service; Reach interactive each other effect simultaneously, real problem for solving now.In addition, how this solves the problem that touch control display device produces, and also is one of the direction that need study of the dealer of each side.
The utility model content
The utility model is a kind of interactive client's concierge system, and it can be shown in client's face feature image the balloon image in the display device, to reach the effect with Customer Interaction.
The utility model is a kind of interactive client's concierge system, and client can see through gesture or pupil position tracer technique control show-window type display device, so that the show-window type display device shows the message that client's desire is understood.
The utility model is a kind of interactive client's concierge system; It can the attendant not the time; Make client obtain service in real time by interactive client's concierge system; And can see through gesture or pupil position tracer technique freely handled display device, and then the problem of avoiding directly touching display device panel and being produced.
For reaching above-mentioned purpose, the utility model provides a kind of interactive client's concierge system, comprising: one analyzes computing module, and said analysis computing module is connected with a display device, a camera head and a processing module respectively; Said processing module is connected with said display device.
The purpose of the utility model and solve its technical matters and also can adopt following technical measures further to realize.
Aforesaid interactive client's concierge system is characterized in that, said display device, said display device are a billboard, a LCD display, a light-emitting diode display or a show-window type display.
Aforesaid interactive client's concierge system is characterized in that, also comprises an alarm module, and said alarm module is connected with said analysis computing module.
Aforesaid interactive client's concierge system is characterized in that, said analysis computing module also comprises: a decision-point is obtained unit, a function selecting unit and a cursor positioning unit.
For reaching above-mentioned purpose, the utility model also provides a kind of interactive client's concierge system, comprising: one analyzes computing module, and said analysis computing module is connected with a show-window type display device with a camera head respectively.
The purpose of the utility model and solve its technical matters and also can adopt following technical measures further to realize.
Aforesaid interactive client's concierge system is characterized in that, also comprises a storage module, and said storage module is connected with said analysis computing module.
Aforesaid interactive client's concierge system is characterized in that, also comprises an alarm module, and said alarm module is connected with said analysis computing module.
Aforesaid interactive client's concierge system is characterized in that, said analysis computing module also comprises: a decision-point is obtained unit, a function selecting unit and a cursor positioning unit.
For reaching above-mentioned purpose, the utility model also provides a kind of interactive client's concierge system, comprising: an analysis computing module, said analysis computing module are connected with a display device with a camera head, a speech play module respectively.
The purpose of the utility model and solve its technical matters and also can adopt following technical measures further to realize.
Aforesaid interactive client's concierge system is characterized in that, also comprises a storage module, and said storage module is connected with said analysis computing module.
Aforesaid interactive client's concierge system is characterized in that, also comprises an alarm module, and said alarm module is connected with said analysis computing module.
Aforesaid interactive client's concierge system is characterized in that, said analysis computing module comprises that also a decision-point obtains unit, a function selecting unit and a cursor positioning unit.
By the enforcement of this creation, can reach following progressive effect at least:
One, the hotel owner need not hire too many manpower that real-time information service can be provided and keep identical service quality, so can effectively reduce spending such as personnel costs, promotes the benefit that the dealer manages.
Two, can client's face feature image be shown in the balloon image in the display device, to reach the effect with Customer Interaction.
Three, in the commodity displaying field, client can freely handle the show-window type display device, not only can increase operational enjoyment, also can attract other people to stop and watch, and then increase the exposure of commodity.
Four, see through gesture or pupil position tracer technique operation display device and can avoid directly touching the hygienic issues that display device produces, also can provide inconvenience to use the more intimate mode of operation of client of finger touches display device.
In order to make any correlation technique person of haveing the knack of understand the utility model technology contents and to implement according to this; And according to content, the claim and graphic that this instructions disclosed; Any correlation technique person of haveing the knack of can understand the utility model relevant purpose and advantage easily, therefore will in embodiment, be described in detail the detailed features and the advantage of this creation.
Description of drawings
Fig. 1 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 1.
Fig. 2 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 2.
Fig. 3 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 3.
Fig. 4 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 4.
Fig. 5 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 5.
Fig. 6 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 6.
Fig. 7 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 1 and embodiment 2.
Fig. 8 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 3 and embodiment 4.
Fig. 9 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 5 and embodiment 6.
The primary clustering symbol description
100,200, the interactive client's concierge system of 300.....
101............... guarded region
102............... client
103............... sales counter
10................ display device
10a............... show-window type display device
12................ balloon image
20................ camera head
30................ analysis computing module
32................ decision-point is obtained the unit
34................ function selecting unit
36................ cursor positioning unit
40................ processing module
50................ alarm module
60................ storage module
70................ speech play module
Embodiment
Fig. 1 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 1.Fig. 2 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 2.Fig. 3 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 3.Fig. 4 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 4.Fig. 5 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 5.Fig. 6 is the configuration diagram of a kind of interactive client's concierge system of the utility model embodiment 6.Fig. 7 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 1 and embodiment 2.Fig. 8 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 3 and embodiment 4.Fig. 9 is the synoptic diagram of a kind of interactive client's concierge system of the utility model embodiment 5 and embodiment 6.
Present embodiment is a kind of interactive client's concierge system 100, and is as shown in Figure 1, comprising: one analyzes computing module 30, and said analysis computing module 30 is connected with a processing module 40 with a display device 10, a camera head 20 respectively; Said processing module 40 is connected with said display device 10.
In an embodiment, as shown in Figure 7, can show a balloon image 12 in the display frame of display device 10, and various introduction and information on services can be shown on the balloon image 12 also like hotel owner's each item operational message and favor information etc.In addition, balloon image 12 can upwards wave or acutely rock, and continue attracting client 102 watching, and direct customers 102 continues upwards to come back to watch balloon image 12 attentively, makes camera head 20 can successfully capture client's image continuously.
Analyze computing module 30, be used for capturing a gesture image or an image of face, and then image of face is discerned and analyzed, with face feature image or the eye image in the acquisition image of face at client's image.
In addition, when client's image of camera head 20 acquisitions was the analog image data, analysis computing module 30 was discerned and is analyzed after can earlier the analog image data-switching being become digital image data.Wherein, analyze computing module 30 and can for example comprise that digital signal processor (DSP) or CPU (CPU) etc. have the processor of simulation and digital conversion calculation function.
Better is that before the attendant occurred, camera head 20 can constantly capture client's image and be sent to analyzed computing module 30, to analyze and to have judged whether that unusual condition takes place, for example possibly steal, prepare situation such as plundering or be placed danger.In other words, camera head capable of using 20 is acquisition client images continuously, and are sent to and analyze computing module 30 and analyze, to make corresponding judgement and processing.
As analyze computing module 30 and judge have unusual condition to take place, and possibly produce when threatening with potential hazard, analyze 30 of computing modules and can export alerting to an alarm module 50.Alarm module 50 for example can be arranged in server or the computer equipment and with analysis computing module 30 and be connected; And alarm module 50 can produce a caution message when receiving alerting; And see through wireless communication module and will warn message and be sent to hand-held action device or warning lamp hummer; Find that with the notification service personnel abnormal conditions are arranged, the unusual activity information that client 102 is provided simultaneously is to the attendant, so that the attendant can make at once and judge fast and handle and deal with unusual condition.
In addition; Analyzing computing module 30 can analyze client 102 eye image; Recognize client's 102 eyes; And calculate the information that 102 pairs of display device of client 10 show or the fixation time length of commodity, and obtain each advertisement and the preferential business activity message that waits by the effect of rating, and feedback message immediately is to each ad consumer.
Analyze computing module 30 and also can discern and analyze, producing a controlling signal, and then see through gesture control or pupil position tracer technique control display device 10 according to gesture image or eye image to gesture image or eye image.
In an embodiment, analyze 30 pairs of gesture images of computing module and discern and analyze, and differentiate the gesture image whether corresponding to the controlling signal of system definition.Each gesture image can for example comprise page turning up and down, amplification picture, move left and right, playing animation, display text picture or object upset corresponding to a kind of function.Thus, client 102 can not need directly to touch display device 10 to point, can be at a distance from empty directly executable operations, to increase client's 102 operational convenience.
For instance, gesture image to the left or to the right is corresponding to making the display device 10 picture displayed controlling signal of page turning to the left or to the right; Will be by holding fist tight in one's hands, corresponding to the controlling signal of amplifying picture to the gesture image of spreading out; With the object of pointing correspondence position in the clicking display device 10 picture displayed in the air slow gesture image of move left and right again, correspond to the controlling signal that moves object, be merely for example at this, not as limit.
Embodiment 2
According to embodiment 1 described a kind of interactive client's concierge system; Said controlling signal can comprise a cursor move, a cursor halt instruction or an execution command; Corresponding analysis computing module 30; As shown in Figure 2, also comprise: a decision-point is obtained unit 32, a function selecting unit 34 and a cursor positioning unit 36.
Decision-point is obtained unit 32, is used for obtaining a cursor decision-point according to the eye image.Wherein, Can show on the display device 10 that one requires message, require client 102 to watch the screen center position in display device 10 attentively, making decision-point obtain unit 32 can analyze the eye image; And then obtain the cursor decision-point, as the foundation of client's 102 controlling cursors.
Embodiment 3
Said interactive client's concierge system 200, as shown in Figure 3, comprising: one analyzes computing module 30, and said analysis computing module 30 is connected with a show-window type display device 10a with a camera head 20 respectively.
As shown in Figure 8; Camera head 20 is in order to client's image of acquisition client 102; Analyze computing module 30 then by capturing gesture image or eye image in client's image; Discern by this and analyze, and produce controlling signal, and then control show-window type display device 10a shows corresponding message according to gesture image or eye image.
In this embodiment; Interactive client's concierge system 200 and show-window type display device 10a fit applications; Show-window type display device 10a can be the sub-fraction of glazing plate, with introduction as demonstration show window commodity relevant information, but like display of commodity content, master data, use-pattern etc.In addition, also can use the full wafer glazing plate, and can show preferential message of each item and service picture, so that client's 102 information and amusement etc. to be provided as demonstration.In addition, show-window type display device 10a can also be arranged at after the show window, and between between the user across show window.
In addition, in the present embodiment narration of each item device or module all with previous embodiment 1 in each item device or module class seemingly, therefore only just newly-increased assembly is narrated.
Interactive client's concierge system 200 of present embodiment also can further comprise a storage module 60; Storage module 60 is connected with analysis computing module 30; Be used to store at least one with reference to an image of face and a corresponding customer data; Comprise in the customer data that client likes, consumes data such as record, age, let the salesman suitable service is provided according to different objects.When analyzing computing module 30 and capture an image of face in by client's image, can the reference image of face in image of face and the storage module 60 be compared and analyzed, whether be recorded in the storage module 60 to identify this client 102.If this client 102 has been recorded in the storage module 60, then analyzes computing module 30 and can export a show message on show-window type display device 10a according to customer data.And above-mentioned show message for example is preferential message, client's 102 hobby message or consumption record message, and the attendant can provide more intimate and customized service by this.
Embodiment 4
According to embodiment 3 described a kind of interactive client's concierge systems; Said controlling signal can comprise a cursor move, a cursor halt instruction or an execution command; Corresponding analysis computing module 30; As shown in Figure 4, also comprise: a decision-point is obtained unit 32, a function selecting unit 34 and a cursor positioning unit 36.
Said decision-point is obtained unit 32, function selecting unit 34 is identical with the description of embodiment 2 with the effect that a cursor positioning unit 36 is realized, repeats no more.
Embodiment 5
Said interactive client's concierge system 300, as shown in Figure 5, comprising: one analyzes computing module 30, said analysis computing module 30 is connected with a display device 10 with a camera head 20, a speech play module 70 respectively.
As shown in Figure 9, camera head 20 is in order to client's image of clients 102 near the guarded regions 101 continuous acquisition sales counter 103, and 70 of speech play modules are play the greeting message client 102 comes across guarded region 101 in the time.Analyze computing module 30 according to capturing gesture image or eye image in client's image, again gesture image or eye image discerned and analyzed producing controlling signal, display device 10 then the control of controlled signal to show corresponding message.
The display device 10 of this embodiment for example is LCD display, light-emitting diode display, 0ELD display, PDP display, TFT-LCD display or show-window type display etc.; And the newly-increased again speech play module 70 of present embodiment, below only just be different from Fig. 3 and Fig. 4 assembly explain.
In addition, in the present embodiment narration of each item device or module all with previous embodiment 1 and embodiment 3 in each item device or module class seemingly, therefore only just newly-increased assembly is narrated.
Interactive client's concierge system 300 comprises a speech play module 70; Speech play module 70 for example is loudspeaker, loudspeaker, sound equipment, earphone or loudspeaker etc.; Speech play module 70 can be loudspeaker in present embodiment; It can be combined into one with display device 10, also can be the stand-alone assembly that couples mutually with display device 10.When camera head 20 absorbs client's image in guarded region 101; Analyzing computing module 30 promptly discerns and analyzes client's image; And export a play instruction to speech play module 70 simultaneously, play when coming across in the guarded region 101 and greet message with client Yu 102.
After speech play module 70 is play greeting message greeting client 102; Display device 10 can be play each item operational message and service picture again; For example; The services such as popularization of information such as buyer's guide, image advertising, the 102 operation pictures that serve customers, up-to-date exchange rate arrangement every day and major commodities are bide one's time for each client's 102 grade and to be watched.
Embodiment 6
According to embodiment 5 described a kind of interactive client's concierge systems; Said controlling signal can comprise a cursor move, a cursor halt instruction or an execution command; Corresponding analysis computing module 30; As shown in Figure 6, also comprise: a decision-point is obtained unit 32, a function selecting unit 34 and a cursor positioning unit 36.
It is identical with the description of embodiment 4 with embodiment 2 that said decision-point is obtained the effect that is realized in unit 32, function selecting unit 34 and a cursor positioning unit 36, repeats no more.
By interactive client's concierge system 100,200,300; Can make restaurant or the convenience store etc. of general scale save suitable human cost; Real-time information service can be provided again and keep identical service quality; The function that has the caution of supervising simultaneously is so can promote effectiveness of operation and security maintenance function.
Can provide in the commodity displaying field and more enrich lively displaying content; And do not need on-the-spot exhibition sale personnel to be responsible for explanation; Client 102 can rely on own interest to commodity, with gesture control action or pupil position Tracing Control, facing to display device 10 or show-window type display device 10a freely handle its want the information known; And show that related content is on display device 10 or show-window type display device 10a; It not only can heighten the enjoyment, and also can attract other people to stop and watch, thereby increase the sales volume and the exposure of commodity.
See through lively display frame; Attract 102 crowds of clients' sight, and record the time length that 102 crowds of clients watch these commodity or information attentively, know the effect of this business activity marketing in real time by native system; But the message of feedback is simultaneously given ad consumer 102, as product marketing or improved reference.
Above-mentioned each embodiment is in order to the characteristics of explanation the utility model; Its purpose is had the knack of this operator and can be understood the content of the utility model and implement according to this making; And non-limiting the utility model claim; The equivalence of accomplishing modified so all other do not break away from the spirit that the utility model discloses or revise, and must be included in the claim of the following stated.
Claims (12)
1. interactive client's concierge system is characterized in that, comprising: one analyzes computing module, and said analysis computing module is connected with a display device, a camera head and a processing module respectively; Said processing module is connected with said display device.
2. interactive client's concierge system according to claim 1 is characterized in that, said display device, said display device are a billboard, a LCD display, a light-emitting diode display or a show-window type display.
3. interactive client's concierge system according to claim 1 is characterized in that, also comprises an alarm module, and said alarm module is connected with said analysis computing module.
4. interactive client's concierge system according to claim 1 is characterized in that, said analysis computing module also comprises: a decision-point is obtained unit, a function selecting unit and a cursor positioning unit.
5. interactive client's concierge system is characterized in that, comprising: one analyzes computing module, and said analysis computing module is connected with a show-window type display device with a camera head respectively.
6. interactive client's concierge system according to claim 5 is characterized in that, also comprises a storage module, and said storage module is connected with said analysis computing module.
7. interactive client's concierge system according to claim 5 is characterized in that, also comprises an alarm module, and said alarm module is connected with said analysis computing module.
8. interactive client's concierge system according to claim 5 is characterized in that, said analysis computing module also comprises: a decision-point is obtained unit, a function selecting unit and a cursor positioning unit.
9. interactive client's concierge system is characterized in that, comprising: an analysis computing module, said analysis computing module are connected with a display device with a camera head, a speech play module respectively.
10. interactive client's concierge system according to claim 9 is characterized in that, also comprises a storage module, and said storage module is connected with said analysis computing module.
11. interactive client's concierge system according to claim 9 is characterized in that, also comprises an alarm module, said alarm module is connected with said analysis computing module.
12. interactive client's concierge system according to claim 9 is characterized in that, said analysis computing module comprises that also a decision-point obtains unit, a function selecting unit and a cursor positioning unit.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201120226297U CN202142050U (en) | 2011-06-29 | 2011-06-29 | Interactive customer reception system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201120226297U CN202142050U (en) | 2011-06-29 | 2011-06-29 | Interactive customer reception system |
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| CN202142050U true CN202142050U (en) | 2012-02-08 |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103455800A (en) * | 2013-09-09 | 2013-12-18 | 苏州大学 | Advertisement system based on intelligent identification and method for pushing corresponding advertisement |
| CN103679499A (en) * | 2012-09-14 | 2014-03-26 | 由田新技股份有限公司 | Image playing system with customer preference commodity analysis capability and method thereof |
| CN104541232A (en) * | 2012-09-28 | 2015-04-22 | 英特尔公司 | Multi-modal touch screen emulator |
| CN108845668A (en) * | 2012-11-07 | 2018-11-20 | 北京三星通信技术研究有限公司 | Man-machine interactive system and method |
| CN112256134A (en) * | 2020-10-28 | 2021-01-22 | 南京瑞巨数码科技有限公司 | Artificial intelligence digital interaction display device |
| CN114604800B (en) * | 2022-03-31 | 2023-12-15 | 江苏西顿科技有限公司 | Explosion-proof AGV car |
-
2011
- 2011-06-29 CN CN201120226297U patent/CN202142050U/en not_active Expired - Fee Related
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103679499A (en) * | 2012-09-14 | 2014-03-26 | 由田新技股份有限公司 | Image playing system with customer preference commodity analysis capability and method thereof |
| CN104541232A (en) * | 2012-09-28 | 2015-04-22 | 英特尔公司 | Multi-modal touch screen emulator |
| CN108845668A (en) * | 2012-11-07 | 2018-11-20 | 北京三星通信技术研究有限公司 | Man-machine interactive system and method |
| CN103455800A (en) * | 2013-09-09 | 2013-12-18 | 苏州大学 | Advertisement system based on intelligent identification and method for pushing corresponding advertisement |
| CN112256134A (en) * | 2020-10-28 | 2021-01-22 | 南京瑞巨数码科技有限公司 | Artificial intelligence digital interaction display device |
| CN112256134B (en) * | 2020-10-28 | 2022-05-27 | 南京瑞巨数码科技有限公司 | Artificial intelligence digital interaction display device |
| CN114604800B (en) * | 2022-03-31 | 2023-12-15 | 江苏西顿科技有限公司 | Explosion-proof AGV car |
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Granted publication date: 20120208 Termination date: 20170629 |