CN113448673A - Issue solution issuing method and device, storage medium and electronic device - Google Patents
Issue solution issuing method and device, storage medium and electronic device Download PDFInfo
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Abstract
The invention provides a problem solution issuing method and device, a storage medium and electronic equipment, wherein the method comprises the following steps: when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority; when the user has the sharing right, a preset scheme entry template is displayed to the user; acquiring a problem solution input by a user based on a scheme input template; feeding back the problem solution to an auditor so that the auditor can audit the problem solution; and when the audit result fed back by the auditor indicates that the audit is passed, issuing the problem solution in the problem sharing system. The user inputs the problem solution through the scheme input template, and after the problem solution passes the audit of the auditor, the system can issue the problem solution, so that the problem solution is shared, the user who encounters the same problem can solve the problem according to the scheme, the problem solving time is effectively shortened, and the working efficiency of the user is improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for issuing a problem solution, a storage medium, and an electronic device.
Background
With the development of computer technology, the frequency of interaction between different business systems is increasing, and with the reasons of increasing the version updating speed of the business system, complicating the functional modules, managing and controlling the risk of the business system and the like, business personnel use the business system more and more.
When a business person uses a business system to encounter a problem, the problem is usually solved by searching a system document, a business document or consulting a developer, and after the business person solves the problem, the business person cannot share the problem solving process, so that when other business persons encounter the same problem, a great deal of time and energy are still needed to search the system document and the business document to solve the problem, and the working efficiency of the business person is seriously reduced.
Disclosure of Invention
In view of the above, the present invention provides a method and an apparatus for issuing a problem solution, a storage medium, and an electronic device, by which a user can assemble a solution process of a problem encountered by using a system into a solution and issue the solution, thereby helping the user who encounters the same problem to solve the problem, effectively shortening the time for the user to solve the problem, and improving the work efficiency of the user.
In order to achieve the above purpose, the embodiments of the present invention provide the following technical solutions:
a method of issue solution publication, comprising:
when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority;
when the user has the sharing right, displaying a preset scheme entry template to the user;
acquiring a problem solution input by the user based on the scheme input template;
feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and acquiring an audit result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
Optionally, the determining whether the user has the sharing right includes:
acquiring user information of the user;
determining authority information corresponding to the user based on the user information in a preset authority database;
and determining the authority level of the user based on the authority information, and determining whether the user has sharing authority based on the authority level of the user.
Optionally, the obtaining of the problem solution input by the user based on the scheme entry template includes:
acquiring description information input by the user to each input field in the scheme input template;
generating a problem solution based on each of the description information.
Optionally, the method for issuing the problem solution in the problem sharing system includes:
extracting each description keyword in the problem solution, and taking each description keyword as a scheme label of the problem solution;
classifying the problem solutions based on the solution labels of the problem solutions, and publishing the classified problem solutions to the problem sharing system.
The above method, optionally, further includes:
counting the number of clicks and praise after the problem solution is issued to the problem sharing system;
and generating a statistical report of the problem solution based on the click times and the like.
The above method, optionally, further includes:
in the event that an undo instruction for the problem solution is received, the problem solution is deleted from the problem sharing system.
A problem solution issuing apparatus comprising:
the system comprises a determining unit and a processing unit, wherein the determining unit is used for determining whether a user has sharing authority or not when a problem sharing instruction sent by the user is received;
the display unit is used for displaying a preset scheme input template to the user when the user has the sharing right;
the acquisition unit is used for acquiring a problem solution input by the user based on the scheme input template;
the feedback unit is used for feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and the issuing unit is used for acquiring an audit result of the auditor on the problem solution and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
The above apparatus, optionally, the determining unit includes:
the first acquisition subunit is used for acquiring the user information of the user;
the first determining subunit is used for determining the authority information corresponding to the user based on the user information in a preset authority database;
and the second determining subunit is used for determining the authority level of the user based on the authority information and determining whether the user has sharing authority based on the authority level of the user.
The above apparatus, optionally, the obtaining unit includes:
the second acquisition subunit is used for acquiring the description information input by the user to each input field in the scheme input template;
and the generating subunit is used for generating a problem solution based on each piece of description information.
The above apparatus, optionally, the issuing unit includes:
an extracting subunit, configured to extract each description keyword in the problem solution, and use each description keyword as a scheme label of the problem solution;
and the issuing subunit is used for classifying the problem solutions based on the scheme labels of the problem solutions and issuing the classified problem solutions to the problem sharing system.
The above apparatus, optionally, further comprises:
the statistical unit is used for counting the number of clicks and praise after the problem solution is issued to the problem sharing system;
and the generating unit is used for generating a statistical form of the problem solution based on the click times and the like.
The above apparatus, optionally, further comprises:
a deleting unit configured to delete the problem solution from the problem sharing system when a revocation instruction of the problem solution is received.
A storage medium comprising stored instructions, wherein the instructions, when executed, control a device on which the storage medium resides to perform a method of issue solution issue as described above.
An electronic device comprising a memory, and one or more instructions, wherein the one or more instructions are stored in the memory and configured to perform, by one or more processors, the issue method of the problem solution as described above.
Compared with the prior art, the invention has the following advantages:
the invention provides a problem solution issuing method and device, a storage medium and electronic equipment, wherein the method comprises the following steps: when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority; when the user has the sharing right, displaying a preset scheme entry template to the user; acquiring a problem solution input by the user based on the scheme input template; feeding back the problem solution to an auditor so that the auditor can audit the problem solution; and acquiring an audit result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed. The user inputs the problem solution to the system by using the scheme input template, and after the problem solution passes the audit of the auditor, the system can issue the problem solution, so that the problem solution is shared, the users who encounter the same problem can solve the problem according to the scheme, the problem solving time is effectively shortened, and the working efficiency of the users is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
FIG. 1 is a flowchart of a method for issuing a problem solution according to an embodiment of the present invention;
FIG. 2 is a flowchart of another method for issuing a problem solution according to an embodiment of the present invention;
FIG. 3 is a flowchart of another method for issuing a problem solution according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of a issue device for a problem solution according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The invention is operational with numerous general purpose or special purpose computing device environments or configurations. For example: personal computers, server computers, hand-held or portable devices, tablet-type devices, multi-processor apparatus, distributed computing environments that include any of the above devices or equipment, and the like.
The issue method of the problem solution provided by the present invention can be applied to a problem sharing system, wherein the problem sharing system is used for showing the solution of each problem to each user, on the other hand, the problem sharing system aggregates the solutions of various problems that the users may encounter when operating the service system, the problem sharing system can be composed of computer terminals or distributed computing environments, and the execution subject of the present invention can be a server or a processor in the problem sharing system.
Referring to fig. 1, a flowchart of a method for issuing a problem solution according to an embodiment of the present invention is specifically described as follows:
s101, when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority.
When a user solves a problem encountered in the process of operating a business system and wants to share a scheme for solving the problem, a problem sharing instruction is generated through an operation end and is sent to a problem sharing system, wherein the problem sharing instruction is used for informing the problem sharing system that the user wants to issue a problem solution; the operation end can be a computer terminal, and can also be an operation module integrated in the problem sharing system; the business system can also be a system capable of multi-party interaction, such as a private credit management system; the user in the invention can be a service person operating the service system.
After receiving a problem sharing instruction sent by a user, determining whether the user has a sharing right, referring to fig. 2, which is a flowchart of a method for determining whether the user has a sharing right provided by the present invention, a specific description is as follows:
s201, obtaining the user information of the user.
The method comprises the following steps of obtaining user information of a user in various ways, wherein when the problem sharing instruction comprises the user information, the problem sharing instruction is analyzed, and the user information in the problem sharing instruction is obtained; and when the problem sharing instruction does not contain the user information, the user sends the user information to the problem sharing system through the operation terminal. Preferably, the user information includes a user name, an identification number, a contact address, and operated system information.
S202, determining authority information corresponding to the user based on the user information in a preset authority database.
A plurality of authority information are stored in the authority database, and different users correspond to different authority information.
And traversing the user information to each authority information in the authority database to determine the authority information corresponding to the user information, wherein the authority information comprises the authority level information of the user, the operable content and other information.
Furthermore, each authority information in the authority database is preset information, and a user configures authority for the user before operating the service system, so that the authority information of the user is generated and stored in the authority database.
S203, determining the authority level of the user based on the authority information, and determining whether the user has sharing authority based on the authority level of the user.
In the method provided by the invention, different operation contents exist in different authority levels, and the higher the authority level is, the more the operation contents are.
The authority levels in the invention can be divided into three levels, namely a primary level, a middle level and a high level, wherein the primary operable content is a problem solution which can be inquired in a problem sharing system; the medium operable content is that the problem solution can be inquired in the problem sharing system and can be shared in the problem sharing system; the high level operational content includes auditing of problem solutions in addition to the medium level operational content. The permission levels in the invention can be set according to the problem sharing system or the actual application condition, and the operable content corresponding to each permission level can also be set according to each function and the actual use condition of the problem sharing system.
According to the method provided by the embodiment of the invention, the authority information of the user is acquired in the authority database according to the user information of the user, and whether the user has the sharing authority is determined according to the authority information of the user, so that the issuing authority of the problem sharing system can be managed, illegal users are effectively prevented from issuing illegal contents in the problem sharing system, the risk faced by the problem sharing system is reduced, the safety of the problem sharing system is improved, and the contents issued by the problem sharing system are all healthy contents.
And S102, when the user has the sharing right, displaying a preset scheme entry template to the user.
When the user is determined to have the sharing right, the preset scheme entry template can be sent to the operation end of the user, so that the operation end can display the scheme entry template to the user. The scheme input template is a preset template and is used for generating a problem solution, the scheme input template consists of a plurality of input fields, and a user inputs corresponding data according to field information of each input field.
Preferably, the scheme entry template in the invention comprises other entry fields such as a question description field, a question analysis field, a question classification field and other content fields, wherein the field information of the question description field specifically comprises specific description of the question; the field information of the problem analysis field specifically comprises the specific flow or the specific content of the problem; the field information of the question classification field specifically contains the content describing the type of the question; the field information of the other content field specifically includes other data, such as pictures, videos, etc., when the problem is solved or encountered.
S103, acquiring a problem solution input by the user based on the scheme input template.
The problem solution in the present invention is a process of summarizing and solving a problem encountered by a user after the problem is solved, and referring to fig. 3, a flowchart of one method for obtaining the problem solution provided by the present invention is specifically described as follows:
s301, obtaining description information input by the user to each input field in the scheme input template;
s302, generating a problem solution based on the description information.
After the scheme entry template is displayed to a user, for each entry field in the scheme entry template, the user inputs description information corresponding to the entry field according to field information of the entry field; and generating a problem solution according to the description information. The content of the description information corresponding to different entry fields is different, specifically, when an entry field is a problem description field, the content input by the user is the description content about the problem and the introduction of a simple service scene, specifically as follows: how to solve the failure of money deposit due to the disqualification of certificate photo during the money deposit on house loan? When the input field is a problem analysis field, the content input by the user should include the reason for generating the problem, the specific operation process for solving the problem, the content of the cautionary matters and the like; when the input field is a question classification field, the content input by the user should include an application scene or an application module related to the question; when the input field is other content field, the content input by the user may include a problem screenshot when the problem is encountered, specifically, when the problem is a system error problem, the system error screenshot may be attached.
Based on the respective description information, a problem solution is generated, thereby obtaining a problem solution.
The invention enables the user to assemble the problem solving process into a scheme based on the preset scheme input template, thereby realizing the standardized management and leading each problem solution in the problem sharing system to be more standard, clear in content and more convenient to manage.
And S104, feeding back the problem solution to an auditor so that the auditor can audit the problem solution.
After the problem sharing system obtains the problem solution input by the user, the problem solution needs to be fed back to the auditor so that the auditor can audit the problem solution, wherein the auditor can be a manager with higher authority, and specifically, if the problem sharing system is applied to a bank system, the auditor can be a head office developer, a head office business person or a provincial manager and the like.
The auditor needs to audit the content in the problem solution to ensure whether the content described in the problem solution is accurate, and after the auditor finishes auditing the problem solution, the auditor needs to feed back an audit result of the problem solution to the problem sharing system.
And S105, obtaining an auditing result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the auditing result represents that the auditing is passed.
After receiving an audit result of an auditor after auditing the problem solution, analyzing the audit result to determine whether the audit result is represented as approved or not, and if the audit result is represented as approved, issuing the problem solution in a problem sharing system; and if the verification result represents that the verification is not passed, the problem sharing system does not publish the problem solution and stores the problem solution into the error solution database. Preferably, when the audit result is characterized that the audit is not passed, the problem sharing system can prompt an auditor whether the problem solution needs to be modified, when the auditor determines that the problem solution needs to be modified, the problem solution modified by the auditor is received, the modified problem solution is issued, further, when the auditor determines that the problem solution does not need to be modified, the auditor is prompted whether the problem solution needs to be deleted, if the auditor determines that the problem solution needs to be deleted, the problem solution is deleted, and if the auditor determines that the problem solution is not deleted, the problem solution is stored in the error scheme database.
Further, when the problem solution is released in the sharing system, the following contents may be referred to in the specific process;
extracting each description keyword in the problem solution, and taking each description keyword as a scheme label of the problem solution;
classifying the problem solutions based on the solution labels of the problem solutions, and publishing the classified problem solutions to the problem sharing system.
The description keywords in the invention can be extracted from the content about problem description in the problem solution or the description content of the problem solving process, and when the description keywords are extracted, the words with the most occurrence times can be used as the description keywords, and the key words can be used as the description keywords.
The scheme label of the problem solution not only classifies the problem solution, but also serves as a keyword for searching the problem solution by the user; the purpose of classifying the problem solutions according to the solution labels of the problem solutions is to summarize the problem solutions of the same type, so that the problem solutions are convenient to manage, and the problem solutions required by subsequent users can be conveniently searched in a problem sharing system.
In the method provided by the embodiment of the invention, when a problem sharing instruction sent by a user is received, whether the user has sharing authority is determined; when the user has the sharing right, displaying a scheme input template to the user so as to obtain a problem solution input by the user based on the scheme input template; feeding back the problem solution to an auditor so that the auditor can audit the problem solution; and acquiring an audit result fed back by an auditor, and issuing the problem solution in the problem sharing system when the audit result represents that the audit is passed. By applying the invention, the user can assemble the problem solving process into the scheme and issue the scheme in the problem sharing system, so that the problem solving process can be shared with other users, and the other users are helped to solve the same problem, thereby improving the working efficiency of business personnel.
In the method provided by the embodiment of the invention, after the problem solution is issued in the problem sharing system, the number of clicks and the number of praise for the problem solution issued in the problem sharing system can be regularly counted, wherein the number of clicks is the number of clicks of the problem solution by a user using the problem sharing system, the number of praise is the number of praise for the problem solution by the user using the problem sharing system, the statistical report of the problem solution is generated according to the number of clicks and the number of praise, and the statistical report can be displayed to the staff, so that the staff can know the welcome degree of the problem solution, and can know what the problems frequently encountered by the user from the side, thereby facilitating the staff to maintain the service system.
It should be noted that, in the case where the problem sharing system receives the revocation instruction of the problem solution, the problem sharing system deletes the problem solution from the problem sharing system. In the process of maintaining the problem sharing system, the manager can delete the invalid problem solutions, so that the stability of the problem sharing system can be maintained, and the invalid problem solutions are prevented from occupying the resources of the problem sharing system.
The method provided by the invention can be applied to a problem sharing system, wherein the problem sharing system can be various subsystems in a multi-party interactive system, specifically, the multi-party interactive system is a private credit management system, the problem sharing system is a subsystem in the private credit management system, the private credit management system can interact with a plurality of systems, such as a system of bank contents, a processing system of a medium company, a public deposit system and the like, and business personnel can share the problem sharing system after summarizing the solving processes of problems in the process of operating the system, so that other business personnel meeting the same problems can be helped to solve the problems, and further the working efficiency of the business personnel is improved.
The problem sharing system comprises a parameter management module, an information release module and a statistical query module, wherein the parameter management module is used for maintaining relevant parameters of the system and specifically can record the authority information of a user, a scheme input template, approval process information, query authority and other contents; the information issuing module is used for issuing the problem solution after the auditor passes the audit on the problem solution; the statistical query module is used for classifying the problem solutions and generating reports according to the click times and the praise times of the problem solutions.
The method provided by the invention realizes the functions of multiple dimensionalities such as inputting, auditing, releasing and canceling the problem solutions, realizes interactive and authorized sharing of effective information solutions aiming at multiple associated services of more than one line of users in the system, meets the requirement of multi-user and multi-level service systems in the whole system range, and realizes efficient and timely sharing management of information for solving some service problems under the condition of high system updating iteration speed.
Corresponding to the method shown in fig. 1, the present invention provides a problem solution publishing device to support the practical application of the method shown in fig. 1, the device can be applied to a problem sharing system, the problem sharing system can be composed of computer terminals, the structural diagram of the device is shown in fig. 4, and the following is specifically described:
a determining unit 401, configured to determine, when a problem sharing instruction sent by a user is received, whether the user has a sharing right;
a display unit 402, configured to display a preset scheme entry template to the user when the user has the sharing right;
an obtaining unit 403, configured to obtain a problem solution input by the user based on the scheme entry template;
a feedback unit 404, configured to feed back the problem solution to an auditor, so that the auditor can audit the problem solution;
and the issuing unit 405 is configured to obtain an audit result of the auditor on the problem solution, and issue the problem solution in a problem sharing system when the audit result represents that the audit is passed.
In the device provided by the embodiment of the invention, when a problem sharing instruction sent by a user is received, whether the user has the sharing authority is determined; when the user has the sharing right, displaying a scheme input template to the user so as to obtain a problem solution input by the user based on the scheme input template; feeding back the problem solution to an auditor so that the auditor can audit the problem solution; and acquiring an audit result fed back by an auditor, and issuing the problem solution in the problem sharing system when the audit result represents that the audit is passed. By applying the invention, the user can assemble the problem solving process into the scheme and publish the scheme in the problem sharing system, so that the problem solving process can be shared with other users, and therefore, when other users encounter the same problem, the problem can be solved by the problem solving scheme shared by the users without spending a large amount of time to look up related files, so that the time spent by the users on solving the problem is shortened, and the working efficiency of business personnel is improved.
In the apparatus provided in the embodiment of the present invention, the determining unit 401 may be configured to:
the first acquisition subunit is used for acquiring the user information of the user;
the first determining subunit is used for determining the authority information corresponding to the user based on the user information in a preset authority database;
and the second determining subunit is used for determining the authority level of the user based on the authority information and determining whether the user has sharing authority based on the authority level of the user.
In the apparatus provided in the embodiment of the present invention, the obtaining unit 403 may be configured to:
the second acquisition subunit is used for acquiring the description information input by the user to each input field in the scheme input template;
and the generating subunit is used for generating a problem solution based on each piece of description information.
In the apparatus provided in the embodiment of the present invention, the issuing unit 405 may be configured to:
an extracting subunit, configured to extract each description keyword in the problem solution, and use each description keyword as a scheme label of the problem solution;
and the issuing subunit is used for classifying the problem solutions based on the scheme labels of the problem solutions and issuing the classified problem solutions to the problem sharing system.
In the apparatus provided in the embodiment of the present invention, the apparatus may be further configured to:
the statistical unit is used for counting the number of clicks and praise after the problem solution is issued to the problem sharing system;
and the generating unit is used for generating a statistical form of the problem solution based on the click times and the like.
In the apparatus provided in the embodiment of the present invention, the apparatus may be further configured to:
a deleting unit configured to delete the problem solution from the problem sharing system when a revocation instruction of the problem solution is received.
The embodiment of the present invention further provides a storage medium, where the storage medium includes a stored instruction, where when the instruction runs, the apparatus where the storage medium is located is controlled to perform the following operations:
when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority;
when the user has the sharing right, displaying a preset scheme entry template to the user;
acquiring a problem solution input by the user based on the scheme input template;
feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and acquiring an audit result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
An electronic device is provided in an embodiment of the present invention, and the structural diagram of the electronic device is shown in fig. 5, which specifically includes a memory 501 and one or more instructions 502, where the one or more instructions 502 are stored in the memory 501, and are configured to be executed by one or more processors 503 to perform the following operations according to the one or more instructions 502:
when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority;
when the user has the sharing right, displaying a preset scheme entry template to the user;
acquiring a problem solution input by the user based on the scheme input template;
feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and acquiring an audit result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
The specific implementation procedures and derivatives thereof of the above embodiments are within the scope of the present invention.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A method for issuing a problem solution, comprising:
when a problem sharing instruction sent by a user is received, determining whether the user has sharing authority;
when the user has the sharing right, displaying a preset scheme entry template to the user;
acquiring a problem solution input by the user based on the scheme input template;
feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and acquiring an audit result of the auditor on the problem solution, and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
2. The method of claim 1, wherein the determining whether the user has sharing rights comprises:
acquiring user information of the user;
determining authority information corresponding to the user based on the user information in a preset authority database;
and determining the authority level of the user based on the authority information, and determining whether the user has sharing authority based on the authority level of the user.
3. The method of claim 1, wherein obtaining a solution to the problem entered by the user based on the scenario entry template comprises:
acquiring description information input by the user to each input field in the scheme input template;
generating a problem solution based on each of the description information.
4. The method of claim 1, wherein publishing the problem solution at a problem sharing system comprises:
extracting each description keyword in the problem solution, and taking each description keyword as a scheme label of the problem solution;
classifying the problem solutions based on the solution labels of the problem solutions, and publishing the classified problem solutions to the problem sharing system.
5. The method of claim 1, further comprising:
counting the number of clicks and praise after the problem solution is issued to the problem sharing system;
and generating a statistical report of the problem solution based on the click times and the like.
6. The method of claim 1, further comprising:
in the event that an undo instruction for the problem solution is received, the problem solution is deleted from the problem sharing system.
7. An issue device of a problem solution, comprising:
the system comprises a determining unit and a processing unit, wherein the determining unit is used for determining whether a user has sharing authority or not when a problem sharing instruction sent by the user is received;
the display unit is used for displaying a preset scheme input template to the user when the user has the sharing right;
the acquisition unit is used for acquiring a problem solution input by the user based on the scheme input template;
the feedback unit is used for feeding back the problem solution to an auditor so that the auditor can audit the problem solution;
and the issuing unit is used for acquiring an audit result of the auditor on the problem solution and issuing the problem solution in a problem sharing system when the audit result represents that the audit is passed.
8. The apparatus of claim 7, wherein the determining unit comprises:
the first acquisition subunit is used for acquiring the user information of the user;
the first determining subunit is used for determining the authority information corresponding to the user based on the user information in a preset authority database;
and the second determining subunit is used for determining the authority level of the user based on the authority information and determining whether the user has sharing authority based on the authority level of the user.
9. A storage medium comprising stored instructions, wherein the instructions, when executed, control a device on which the storage medium resides to perform a method of issuing a problem solution according to any one of claims 1 to 6.
10. An electronic device comprising a memory, and one or more instructions stored in the memory and configured to be executed by one or more processors to perform a method of issuing a problem solution according to any one of claims 1 to 6.
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